Ricoh MP 7503SP Quick start guide

MP 6503SP/MP 7503SP/MP 9003SP
Machine Code:D223/D224/D225
Field Service Manual
May, 2016

Important Safety Notices
Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
• Indicates a potentially hazardous situation. Failure to obey a Warning could result in death or
serious injury.
• Indicates a potentially hazardous situation. Failure to obey a Caution could result in minor or
moderate injury or damage to the machine or other property.
• Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable
data and to prevent damage to the machine.
• This information provides tips and advice about how to best service the machine.
General Safety Instructions
For your safety, please read this manual carefully before you use this product. Keep this manual handy
for future reference.
Safety Information
Always obey the following safety precautions when using this product.
Switches and Symbols
Where symbols are used on or near switches on machines for Europe and other areas, the meaning of
each symbol conforms with IEC60417.
Responsibilities of the Customer Engineer
Customer Engineer
Maintenance shall be done only by trained customer engineers who have completed service training for
the machine and all optional devices designed for use with the machine.
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Reference Material for Maintenance
• Maintenance shall be done using the special tools and procedures prescribed for maintenance of
the machine described in the reference materials (service manuals, technical bulletins, operating
instructions, and safety guidelines for customer engineers).
• In regard to other safety issues not described in this document, all customer engineers shall strictly
obey procedures and recommendations described in the "CE Safety Guide".
• Use only consumable supplies and replacement parts designed for use with the machine.
Before Installation, Maintenance
Warning Label
The following symbols are used in warning labels attached inside the machine. Understand the symbols
on these labels, and obey their instructions.
Label
Description Use Caution! High temperature! Do not touch!
Shipping and Moving the Machine
• Work carefully when lifting or moving the machine.
• If the machine is heavy, two or more customer engineers may be required to prevent injuries
(muscle strains, spinal injuries, etc.) or damage to the machine if it is dropped or tipped over.
• Personnel moving or working around the machine should always wear proper clothing and
footwear.
• Never wear loose fitting clothing or accessories (neckties, loose sweaters, bracelets, etc.) or casual
footwear (slippers, sandals, etc.) when lifting or moving the machine.
• Always unplug the power cord from the power source before you move the machine.
• Before you move the machine, or one of its peripheral units, stow the power cord so it will not fall
under the machine.
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Power
• Always disconnect the power plug before doing any maintenance procedure. After switching off
the machine, power is still supplied to the main machine and other devices.
• To prevent electrical shock, switch the machine off, wait for a few seconds, then unplug the
machine from the power source.
• Before you do any checks or adjustments after turning the machine off, work carefully to avoid
injury.
• After removing covers or opening the machine to do checks or adjustments, never touch electrical
components or moving parts (gears, timing belts, etc.).
• After turning the machine on with any cover removed, keep your hands away from electrical
components and moving parts. Never touch the cover of the fusing unit, gears, timing belts, etc.
• The work area where the machine is installed must have the required breaker switch for the power
line. (North America: Listed circuit breaker, rating 240V 20A, double pole)
Installation, Disassembly, and Adjustments
• After installation, maintenance, or adjustment, always check the operation of the machine to make
sure that it is operating normally. This ensures that all shipping materials, protective materials, wires
and tags, metal brackets, etc., removed for installation, have been removed and that no tools
remain inside the machine. This also ensures that all release interlock switches have been restored
to normal operation.
• Never use your fingers to check moving parts causing spurious noise. Never use your fingers to
lubricate moving parts while the machine is operating.
Special Tools
• Use only standard tools approved for machine maintenance.
• For special adjustments, use only the special tools and lubricants described in the service manual.
Using tools incorrectly, or using tools that could damage parts, could damage the machine or
cause injuries.
3

During Maintenance
General
• Before you begin a maintenance procedure: 1) Switch the machine off, 2) Disconnect the power
plug from the power source, 3) Allow the machine to cool for at least 10 minutes.
• Avoid touching the components inside the machine that are labeled as hot surfaces.
Safety Devices
• Never remove any safety device unless it requires replacement. Always replace safety devices
immediately.
• Never do any procedure that defeats the function of any safety device. Modification or removal of
a safety device (fuses, switches, etc.) could lead to a fire and personal injury. Always test the
operation of the machine to ensure that it is operating normally and safely after removal and
replacement of any safety device.
• For replacements use only the correct fuses or circuit breakers rated for use with the machine. Using
replacement devices not designed for use with the machine could lead to a fire and personal
injuries.
Organic Cleaners
• During preventive maintenance, never use any organic cleaners (alcohol, etc.) other than those
described in the service manual.
• Make sure the room is well ventilated before using any organic cleaner. Use organic solvents in
small amounts to avoid breathing the fumes and becoming nauseous.
• Switch the machine off, unplug it, and allow it to cool before doing preventive maintenance. To
avoid fire or explosion, never use an organic cleaner near any part that generates heat.
• Wash your hands thoroughly after cleaning parts with an organic cleaner to prevent contamination
of food, drinks, etc. which could cause illness.
• Clean the floor completely after accidental spillage of silicone oil or other materials to prevent
slippery surfaces that could cause accidents leading to hand or leg injuries. Use "My Ace" Silicone
Oil Remover (or dry rags) to soak up spills.
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Lithium Batteries
• Always replace a lithium battery on a PCB with the same type of battery prescribed for use on that
board. Replacing a lithium battery with any type other than the one prescribed for use on the board
could lead to an explosion or damage to the PCB.
• Never discard used batteries by mixing them with other trash. Remove them from the work site and
dispose of them in accordance with local laws and regulations regarding the disposal of such
items.
Ozone Filters
• Always replace ozone filters as soon as their service life expires (as described in the service
manual).
• An excessive amount of ozone can build up around machines that use ozone filters if they are not
replaced at the prescribed time. Excessive ozone could cause personnel working around the
machine to feel unwell.
• To avoid possible accumulation of ozone in the work area, locate the machine in a large well
ventilated room that has an air turnover rate of more than 50 m3/hr/person.
Power Plug and Power Cord
• Before servicing the machine (especially when responding to a service call), always make sure that
the power plug has been inserted completely into the power source. A partially inserted plug could
lead to heat generation (due to a power surge caused by high resistance) and cause a fire or other
problems.
• Always check the power plug and make sure that it is free of dust and lint. Clean it if necessary. A
dirty plug can generate heat which could cause a fire.
• Inspect the length of the power cord for cuts or other damage. Replace the power cord if
necessary. A frayed or otherwise damaged power cord can cause a short circuit which could lead
to a fire or personal injury from electrical shock.
• Check the length of the power cord between the machine and power supply. Make sure the power
cord is not coiled or wrapped around any object such as a table leg. Coiling the power cord can
cause excessive heat to build up and could cause a fire.
• Make sure that the area around the power source is free of obstacles so the power cord can be
removed quickly in case of an emergency.
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• Make sure that the power cord is grounded (earthed) at the power source with the ground wire on
the plug.
• Connect the power cord directly into the power source. Never use an extension cord.
• When you disconnect the power plug from the power source, always pull on the plug, not the
cable.
After Installation, Servicing
Disposal of Used Items
• Never incinerate used toner, toner cartridges, or toner bottles.
• Toner, toner cartridges, or toner bottles thrown into a fire can ignite or explode and cause serious
injury. At the work site always carefully wrap used toner and toner cartridges with plastic bags to
avoid spillage before disposal or removal.
• Always dispose of used items (developer, toner, toner cartridges, OPC drums, etc.) in accordance
with the local laws and regulations regarding the disposal of such items.
• To protect the environment, never dispose of this product or any kind of waste from consumables at
a household waste collection point. Dispose of these items at one of our dealers or at an
authorized collection site.
• Return used selenium drums to the service center for handling in accordance with company policy
regarding the recycling or disposal of such items.
Points to Confirm with Operators
At the end of installation or a service call, instruct the user about use of the machine. Emphasize the
following points.
• Show operators how to remove jammed paper and troubleshoot other minor problems by
following the procedures described in the operating instructions.
• Point out the parts inside the machine that they should never touch or attempt to remove.
• Confirm that operators know how to store and dispose of consumables.
• Make sure that all operators have access to an operating instruction manual for the machine.
• Confirm that operators have read and understand all the safety instructions described in the
operating instructions.
• Demonstrate how to turn the machine off with the power button on the left front corner of the
machine. A message alerts the operator that there will be a slight delay until the machine shuts
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down. This gives the hard disk time to stop rotating and shut down normally before the machine
loses power.
• Demonstrate how to disconnect the power plug quickly (by pulling the plug, not the cord) if any of
the following events occur: 1) something has spilled into the product, 2) service or repair of the
product is necessary, 3) the product cover has been damaged.
• Caution operators about removing paper fasteners around the machine. They should never allow
paper clips, staples, or any other small metallic objects to fall into the machine.
Special Safety Instructions for Toner
Accidental Physical Exposure
• Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling
toner on clothing or the hands.
• If toner is inhaled, immediately gargle with large amounts of cold water and move to a well
ventilated location. If there are signs of irritation or other problems, seek medical attention.
• If toner gets on the skin, wash immediately with soap and cold running water.
• If toner gets into the eyes, flush the eyes with cold running water or eye wash. If there are signs of
irritation or other problems, seek medical attention.
• If toner is swallowed, drink a large amount of cold water to dilute the ingested toner. If there are
signs of any problem, seek medical attention.
• If toner spills on clothing, wash the affected area immediately with soap and cold water. Never use
hot water! Hot water can cause toner to set and permanently stain fabric.
Handling and Storing Toner
• Toner, used toner, and developer are extremely flammable.
• Never store toner, developer, toner cartridges, or toner bottles (including empty toner bottles or
cartridges) in a location where they will be exposed to high temperature or an open flame.
• Always store toner and developer supplies such as toner and developer packages, cartridges, and
bottles (including used toner and empty bottles and cartridges) out of the reach of children.
• Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location that is not
exposed to direct sunlight.
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Toner Disposal
• Never attempt to incinerate toner, used toner, or empty toner containers (bottles or cartridges).
Burning toner can explode and scatter, causing serious burns.
• Always wrap used toner and empty toner bottles and cartridges in plastic bags to avoid spillage.
Follow the local laws and regulations regarding the disposal of such items.
• Dispose of used toner and toner cartridges at one of our dealers or at an authorized collection site.
Always dispose of used toner cartridges and toner bottles in accordance with the local laws and
regulations regarding the disposal of such items.
Safety Instructions for this Machine
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine and peripheral power cords are unplugged.
2. The power outlet should be near the machine and easily accessible.
3. Note that some components of the machine and the paper tray unit are supplied with electrical
voltage even if the main power switch is turned off.
4. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
5. If the [Start] key is pressed before the machine completes the warm-up period (the [Start] key starts
blinking red and green), keep hands away from the mechanical and the electrical components as
the machine starts making copies as soon as the warm-up period is completed.
6. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
7. To avoid the danger of fire or explosion, keep the machine away from flammable liquids, gases,
and aerosols.
Health Safety Conditions
• Never operate the machine without the ozone filters installed.
1. Always replace the ozone filters with the specified types at the proper intervals.
2. Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it may
cause temporary eye discomfort. Try to remove with eye drops or flush with water as first aid. If
unsuccessful, get medical attention.
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3. To avoid possible accumulation of ozone in the work area, locate the machine in a large well
ventilated room that has an air turnover rate of more than 50 m3/hr/person.
Observance of Electrical Safety Standards
1. The machine and its peripherals must be installed and maintained by a customer service
representative who has completed the training course on those models.
2. The NVRAM on the system control board has a lithium battery which can explode if replaced
incorrectly. Replace the NVRAM only with an identical one. The manufacturer recommends
replacing the entire NVRAM. Do not recharge or burn this battery. Used NVRAM must be handled
in accordance with local regulations.
3. Test the breaker switches on the main machine and all peripheral devices at least once a year.
Safety and Ecological Notes for Disposal
1. Never incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an
open flame.
2. Dispose of used toner, developer, and organic photoconductors in accordance with local
regulations. (These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
4. When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
• The danger of explosion exists if a battery of this type is incorrectly replaced.
• Replace only with the same or an equivalent type recommended by the manufacturer. Discard used
batteries in accordance with the manufacturer's instructions.
9

Laser Safety
1. Laser safety labels are attached to the top of the laser unit.
Note: The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based
optical units in the field.
2. The optical housing unit can only be repaired in a factory or at a location with the requisite
equipment.
3. The laser subsystem is replaceable in the field by a qualified Customer Engineer.
4. The laser chassis is not repairable in the field.
5. Customer engineers are therefore directed to return all chassis and laser subsystems to the factory
or service depot when replacement of the optical subsystem is required.
• Use of controls, or adjustment, or performance of procedures other than those specified in this
manual may result in hazardous radiation exposure.
• Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser
beams can seriously damage your eyes.
10

Symbols and Trademarks
Symbols Used in Text
Symbol What it means
Bushing
C-ring
Clip
Connector
E-ring
FFC (Flat Film Connector)
FFC (Flat Film Connector)
FFC (Flat Film Connector)
Gear
Harness clamp
Harness clamp: metal: fusing unit
Hook (sensors)
Screw: binding screw (round flathead)
Screw: binding screw (shoulder, hex head)
Screw: black screw (TCRU, fusing unit)
Screw: blue
Screw: common silver screw
Screw: pivot screw
Screw: tapping, for plastic
Screw: shoulder screw
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Symbol What it means
Spring
Standoff
Stud screw
Timing belt
Washer
The notations "SEF" and "LEF" describe the direction of paper feed. The arrows indicate the direction of
paper feed.
In this manual "Main Scan" means "Horizontal" and "Sub Scan" means "Vertical", both relative to the
direction of paper feed.
Trademarks
• PCL® is a registered trademark of Hewlett-Packard Company.
• Ethernet® is a registered trademark of Xerox Corporation.
• PowerPC® is a registered trademark of International Business Machines Corporation.
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• Fiery is a registered trademark of Electronics for Imaging (EFI), Inc.
• Adobe, Acrobat, Flash, PageMaker, PostScript, PostScript 3, and Reader are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other
countries.
• Firefox and Thunderbird are registered trademarks of the Mozilla Foundation.
• Google and ChromeTM browser are trademarks of Google Inc.
• Java is a registered trademark of Oracle and/or its affiliates.
• JAWS® is a registered trademark of Freedom Scientific, Inc., St. Petersburg, Florida and/or other
countries.
• Linux is a registered trademark of Linus Torvalds.
• Macintosh, Mac OS, Bonjour, Safari, and TrueType are trademarks of Apple Inc., registered in the
U.S. and other countries.
• Microsoft, Windows, Windows Server, Windows Vista, Internet Explorer, and Outlook are either
registered trademarks or trademarks of Microsoft Corp. in the United States and/or other
countries.
• NetWare is a registered trademark of Novell, Inc. in the United States and other countries.
• IPX, IPX/SPX, and NCP are trademarks of Novell, Inc.
• "Red Hat" is a registered trademark of Red Hat, Inc.
• The SD and SD logo are trademarks of SD-3C, LLC.
• UNIX is a registered trademark of The Open Group.
• UPnP is a trademark of UPnP Implementers Corporation.
This product includes RSA BSAFER Cryptographic software of EMC Corporation. RSA and BSAFE are
registered trademarks or trademarks of EMC Corporation in the United States and other countries.
The proper names of Internet Explorer 8, 9, 10 and 11 are as follows:
• Windows® Internet Explorer® 8
• Windows® Internet Explorer® 9
• Internet Explorer® 10
• Internet Explorer® 11
The proper names of the Windows operating systems are as follows:
• The product names of Windows XP are as follows:
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Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Professional x64 Edition
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
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Microsoft® Windows Server® 2008 R2 Enterprise
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
• The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
Microsoft® Windows Server® 2012 R2 Standard
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
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TABLE OF CONTENTS
Important Safety Notices................................................................................................................................... 1
Warnings, Cautions, Notes...........................................................................................................................1
General Safety Instructions............................................................................................................................1
Responsibilities of the Customer Engineer.................................................................................................... 1
Customer Engineer................................................................................................................................ 1
Reference Material for Maintenance...................................................................................................2
Before Installation, Maintenance..................................................................................................................2
Warning Label....................................................................................................................................... 2
Shipping and Moving the Machine..................................................................................................... 2
Power......................................................................................................................................................3
Installation, Disassembly, and Adjustments.........................................................................................3
Special Tools..........................................................................................................................................3
During Maintenance...................................................................................................................................... 4
General.................................................................................................................................................. 4
Safety Devices........................................................................................................................................4
Organic Cleaners..................................................................................................................................4
Lithium Batteries......................................................................................................................................5
Ozone Filters..........................................................................................................................................5
Power Plug and Power Cord................................................................................................................ 5
After Installation, Servicing............................................................................................................................6
Disposal of Used Items..........................................................................................................................6
Points to Confirm with Operators......................................................................................................... 6
Special Safety Instructions for Toner.............................................................................................................7
Accidental Physical Exposure...............................................................................................................7
Handling and Storing Toner................................................................................................................. 7
Toner Disposal....................................................................................................................................... 8
Safety Instructions for this Machine...............................................................................................................8
Prevention of Physical Injury................................................................................................................. 8
Health Safety Conditions...................................................................................................................... 8
Observance of Electrical Safety Standards.........................................................................................9
Safety and Ecological Notes for Disposal...........................................................................................9
Laser Safety......................................................................................................................................... 10
Symbols and Trademarks ............................................................................................................................... 11
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Symbols Used in Text...................................................................................................................................11
Trademarks...................................................................................................................................................12
1. Product Information
Machine Configuration....................................................................................................................................49
Component Layout.......................................................................................................................................49
Paper Path (With Cover Interposer Tray)...................................................................................................51
Paper Path (With 9-Bin Mailbox)...............................................................................................................52
Drive Layout..................................................................................................................................................53
Machine Codes and Peripherals.................................................................................................................... 55
Peripheral Units............................................................................................................................................ 55
Other Options.............................................................................................................................................. 56
Mainframe Options: External.............................................................................................................56
Mainframe Options: Internal..............................................................................................................57
Controller Options: I/F Slots..............................................................................................................57
Controller Options.............................................................................................................................. 57
Fax Options......................................................................................................................................... 58
Specifications....................................................................................................................................................59
Guidance for Those Familiar with Predecessor Products.............................................................................. 60
Differences from Predecessor Products...................................................................................................... 60
General................................................................................................................................................60
Basic Specifications.............................................................................................................................60
Important Changes..............................................................................................................................61
Unit and Option Name and Number Changes........................................................................................ 76
Main Machine and Peripheral Units................................................................................................. 76
Mainframe Options: External.............................................................................................................78
Mainframe Options: Internal..............................................................................................................78
Controller Options.............................................................................................................................. 78
Controller Options: I/F Slots..............................................................................................................78
Controller Options: SD Cards, Built-in.............................................................................................. 79
HDD......................................................................................................................................................80
Fax Options......................................................................................................................................... 80
2. Installation
Installation Requirements................................................................................................................................. 81
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Operating Environment............................................................................................................................... 81
Machine Level..............................................................................................................................................82
Minimum Space Requirements................................................................................................................... 82
Dimensions................................................................................................................................................... 83
Power Requirements.................................................................................................................................... 83
Main Machine..................................................................................................................................................85
Accessory Check..........................................................................................................................................85
Installation Flow........................................................................................................................................... 86
Installation Procedure..................................................................................................................................87
Remove Tapes and Shipping Materials............................................................................................ 87
Attach Power Cord to Machine......................................................................................................... 98
Remove Development Unit................................................................................................................. 99
Load Developer................................................................................................................................ 104
Re-install Development Unit.............................................................................................................107
Set Toner Bottle.................................................................................................................................111
Set Tandem Tray for LT or A4 Paper...............................................................................................112
Level the Machine.............................................................................................................................123
Attach Cleaning Cloth Holder......................................................................................................... 125
Connect Drum Heater, Tray Heater (Optional)............................................................................. 126
Load Paper, Attach Decals.............................................................................................................. 130
Attach Name Plate............................................................................................................................131
Initialize Toner and Process Control Settings................................................................................. 132
Check Image Quality and Settings.......................................................................................................... 133
Checking the copy image with the test chart..................................................................................133
Date/Time Setting and Other SP Settings...................................................................................... 133
Important Notice on Security Issues.........................................................................................................134
Overview...........................................................................................................................................134
Canceling Password Setup.............................................................................................................. 134
Password Setting Procedure............................................................................................................ 135
Auto Remote Firmware Update Settings......................................................................................... 136
Security Settings.........................................................................................................................................141
Moving the Machine.................................................................................................................................141
Transporting the Machine.........................................................................................................................142
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