Ricoh SP3 Service manual

 Technical Bulletin PAGE: 1/2
Model: SP3 Date: 30-Sep-97 No: 1
Subject: SCU ROM Modification Prepared by: A.Tokoyama
From: QAC 2nd Field Information Dept.
Classification: Troubleshooting
Mechanical
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This bulletin describes the software modifications for the SCU board.
Two [Copy1 and MF Shell (Copy2)] ROMs have been changed for this modification
Problem Countermeasure
If the paper is jammed during feed out after
the final stapling print job, SC600 may
occur.
Switch the power off and on to reset the
machine.
Modified software.
If the operator switches to printer mode
regardless of any remaining paper in the
duplex unit from a copier job, Controller
Error 02 will occur.
Modified software.
When using the scanner function, the image
density setting (dark/ light) has the opposite
effect.
Modified software.
When using the scanner function, if an error
occurred, it is possible to switch to the
copier menu from the scanner mode directly
and a controller error may occur.
Modified software.

 Technical Bulletin PAGE: 2/2
Model: SP3 Date: 30-Sep-97 No: 1
When replacing the 2 ROMs, please replace them with the applicable combination shown
in the table below.
Product Code Language ROM: Copy 1 ROM: MF Shell
(Copy 2) ROM: MSIS
A195-10,15,17,55 English (NA) A1957717G A1957720G *(A1957723C)
A195-22 English (EU) A6525102F A6525103F *(A6525101A)
A652-01 English (EU) A6525102F A6525103F *(A6525101A)
A652-02 German A6525132B A6525133B *(A6525131)
A652-03 French A6525162B A6525163B *(A6525161)
A652-04 Italian A6525202B A6525203B *(A6525201)
A652-05 Swedish A6525232B A6525233B *(A6525231)
A652-06 Spanish A6525262B A6525263B *(A6525261)
A652-07 Dutch A6525302B A6525303B *(A6525301)
A652-08 Danish A6525332B A6525333B *(A6525331)
A652-09 Norwegian A6525362B A6525363B *(A6525361)
* : The software of this ROM has not been changed at this modification.

 Technical Bulletin PAGE: 1/2
Model: Finisher for SP3 Date: 30-Sep-97 No: 2
Subject: SC101 Prepared by: E.Fukuyama
From: QAC 2nd Field Information Dept.
Classification: Troubleshooting
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For the machines on which the Finisher is installed, if a large amount of copies is made
right after power-up, SC101 may occur. If SC101 occurs, please replace the Entrance
Guide with part number A6122333. The installation procedure for the Entrance Guide is
shown on the next page.
Symptom
SC101 occurs.
Cause
If the Entrance Guide is not installed in the proper position, a gap may develop between
the Cover and the Main Frame through which the heat and humidity generated by the
paper may enter and lead to high temperature/high humidity around the lamp stabilizer.
Countermeasure
MB#8 and MB#9 for the SR700 provide information concerning the change in shape of the
Entrance Guide. Please refer to these MBs for further details concerning this modification.
ACTION
During the set-up of a Finisher manufactured after May 1997, please install the Entrance
Guide in a manner that will prevent a gap from developing between the Cover and the
Main Frame. Please refer to the attached page for this procedure.
In the event of an SC101 on a Finisher manufactured before April 1997, please replace the
Entrance Guide with part number A6122333.

 Technical Bulletin PAGE: 2/2
Model: Finisher for SP3 Date: 30-Sep-97 No: 2
Entrance Guide Installation Procedure
1. Peel off the tape seal for the Entrance Guide
2. Place the Entrance Guide on the Main Frame.
3. Attach the Entrance Guide to the Cover
Gap between Cover and Frame

 Technical Bulletin PAGE: 1/1
Model: SP3 Date: 31-Oct-97 No: 3
Subject: BCU ROM Modification Prepared by: A.Tokoyama
From: QAC Field Information Dept.
Classification: Troubleshooting
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This bulletin describes the software modification for the BCU board.
The new software version has been included in the SP3 machines from September
production.
Problem Countermeasure
Legal size paper (8 1/2” x 14”) cannot be
used in the by-pass tray. Request for a
modification to allow the use of legal size
paper.
SP mode 1900 has been added.
When the side fence of the by-pass tray is
set to 8 1/2”, letter (11”) or legal (14”) size
can be selected.
NOTE: To enable this function, the three ROMs (Copy1, MSIS, MF-Shell) on the SCU
board should each be the latest version (the SCU ROM modification is described
in RTB No. 1 for the SP3.).
BCU ROM and Board Part Number:
Product Code ROM: BCU BCU Board
A195-
10,15,17,22,26,27,55,65 A1955104C A1957728C

 Technical Bulletin PAGE: 1/1
Model: SP3 Date: 31-Oct-97 No: 4
Subject: Controller Board ROM Modification Prepared by: A.Tokoyama
From: QAC Field Information Dept.
Classification: Troubleshooting
Mechanical
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This bulletin describes the software modifications for the printer controller board.
The new software version has been included in the controller board from October
production.
Category Problem Countermeasure
Scanner Option When there is an original in the ADF and no
paper on the exposure glass, if the user scans
the original using the flat-bed original mode
from the PC, the controller may hang up.
Modified software
Scanner Option Whenever the power is on, the controller board
sometimes performs a SCSI Bus reset. Modified software
Scanner Option When scanning using 256 gray scales, 300dpi,
and the maximum scanning area, the controller
cannot scan the image and a time out error
occurs.
Modified software
New PCL
Printer Driver
(Software 2000)
Using the new PCL printer driver (by Software
2000), if a different paper tray is selected for
the first page with this printer driver, the first
page cannot be stapled together with the
following pages
Modified software
Important: This modification is required if the scanner option is installed.
Before the scanner option is installed, check the software version of the
controller board.
If it is ver. 2.29 or earlier, replace the controller software.
NOTE: Note that the software version used on the production line skipped from ver. 2.27
to 2.30.
Controller Board Part Number and Software Version:
Product Code Controller Board Software Version
A649-00 A6495100Q ver. 2.30

 Technical Bulletin PAGE: 1/1
RTB Correction
Reissue date: 31-Jan-98
The items in bold italics have been added.
Model: SP3 Date: 15-Jan-98 No: 5
Subject: Controller Error Prepared by: E.Fukuyama
From: QAC Field Information Dept.
Classification: Troubleshooting
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A controller error was displayed due to a poor connection of the harness between the
controller board and the hard disk.
Problem
LEDs D2, 3, 5, and 6 or the LED D6 on the controller board were lit and a controller error
was displayed on the operation panel.
Cause
Due to a poor connection of the harness between the controller board and the hard disk,
the hard disk test cannot be executed.
Action
1. Check to see if the connector pins on the hard disk or the connector board are
deformed.
If the pins are deformed, fix them if possible. Replace them if they cannot be fixed.
2. Check to see if there is any foreign material on the connector. If so, please remove it.
3. Reset the harness.
When inserting the harness into the connector, enough force should be applied to
ensure that it is completely plugged in.

 Technical Bulletin PAGE: 1/2
RTB Correction
Reissue date: 30-Apr-98
The items in bold italics have been corrected or added.
Model: SP3 Date: 15-Mar-98 No: 6
Subject: SCU ROM Modification Prepared by: A.Tokoyama
From: QAC Field Information Dept.
Classification: Troubleshooting
Mechanical
Paper path
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Electrical
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Action required
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Other ( )
This bulletin describes the software modifications for the SCU board.
Two ROMs [Copy1 and MF Shell (Copy2)] have been changed for this modification.
The new software version has been included in the SP3 machines from February
production.
Problem Countermeasure
“Set Key-Counter” is displayed, when
pressing the Printer/Scanner button on the
operation panel to enter printer mode in
User Code mode (which is only for the
copier feature).
Modified software.
If the bypass tray is used for a copy job after
a printing job using the bypass tray without
closing the bypass tray to reset it, only a
part of the image is printed with bypass tray
feeding.
Modified software.

 Technical Bulletin PAGE: 2/2
Model: SP3 Date: 15-Mar-98 No: 6
When replacing the 2 ROMs, please replace them with the applicable combination shown
in the table below.
Product Code Language ROM: Copy 1 ROM: MF Shell
(Copy 2) ROM: MSIS
A195-10,15,17,55 English (NA) A1957717
H
A1957720
H
*(A1957723C)
A195-22 English (EU) A6525102H A6525103H *(A6525101B)
A652-01 English (EU) A6525102H A6525103H *(A6525101B)
A652-02 German A6525132D A6525133D *(A6525131A)
A652-03 French A6525162D A6525163D *(A6525161A)
A652-04 Italian A6525202D A6525203D *(A6525201A)
A652-05 Swedish A6525232D A6525233D *(A6525231A)
A652-06 Spanish A6525262D A6525263D *(A6525261A)
A652-07 Dutch A6525302D A6525303D *(A6525301A)
A652-08 Danish A6525332D A6525333D *(A6525331A)
A652-09 Norwegian A6525362D A6525363D *(A6525361A)
* : The software in this ROM has not been changed at this modification.

 Technical Bulletin PAGE: 1/3
Model: SP3 Date: 15-Mar-98 No: 7
Subject: Software Upgrade Procedure Revision Prepared by: A.Tokoyama
From: QAC Field Information Dept.
Classification: Troubleshooting
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This bulletin describes the revision of the upgrade procedure for the SP3 printer controller
software.
If the SP3 printer controller software must be upgraded in the field, please use the
following procedure. New upgrade program files (SCOPY.BAT, FCOPY.EXE and
TIMER.EXE) will be use to upgrade the new system software.
Please modify the section “Download New System Software” (from page 4-4) of the
technical manual for the Printer/Scanner Controller Options.
2.3 DOWNLOAD NEW SYSTEM SOFTWARE
Download New System Software is used to update the controller system software from a
personal computer through a parallel cable.
Preparation
•Provide a DOS based computer with a parallel port (LPT1 is used by default)
NOTE: MS-DOS or PC-DOS is required on the PC.
•Provide a standard parallel cable to connect the computer to the SP3.
•Provide new system software to download from the computer
•Provide the SCOPY programs under one directory (command files and BAT file).
i.e.
C:\SCOPY(directory)\SCOPY.BAT
FCOPY.EXE
TIMER.EXE
All these three files are required to download the system software.
Technical Manual for the Printer /Scanner Controlle
r

 Technical Bulletin PAGE: 2/3
Model: SP3 Date: 15-Mar-98 No: 7
2.3.2 HOW TO DOWNLOAD NEW SYSTEM SOFTWARE
NOTE: Before doing this, remove all printer/network cables from the SP3.
1. Check that the parallel cable is properly connected to the downloading computer.
2. Turn on the SP3, then turn on the computer.
3. Copy the new system software file to the computer's hard disk.
4. Check the location of the SCOPY program files (BAT file and EXE files) on the
computer.
5. Check the printer port to which the parallel cable is connected (LPT1).
6. After the DOS prompt appears, change to the directory that contains the SCOPY
program files,
7. On the SP3, enter the Maintenance Menu through the control panel.
Refer to the "How to enter the Maintenance Menu" section.
8. On the SP3, press the "Execute" button in the "Download new system software"
screen. The control panel displays the following message:
"Are you sure you want to Download New System Software?"
If the computer is ready to upload the software, press the "Yes" button.
9. On the computer, type the following at the DOS prompt in the directory where
SCOPY.BAT is.
SCOPY (space)File name(space)
Example:
c:\SCOPY\SCOPY s201r.img LPT1

 Technical Bulletin PAGE: 3/3
Model: SP3 Date: 15-Mar-98 No: 7
10. Press the "Enter" key on the computer
•The SP3 control panel displays the following message during software
downloading.
"Downloading New System Software"
The computer displays the following:
[e.g.]
c:\SCOPY\SCOPY 201r.img
Start to downloading...
Please confirm on control panel if download is completed successfully.
CAUTION
Do not press any key or turn off the machine before confirming on the SP3
control panel that the software download was successful (i.e., until the following
message is displayed).
Within approximately 2 minutes, the displayed message will be changed to the following
message on the SP3 control panel automatically.
"System Flash Download is successful Power machine off and then on to restart."
NOTE: Depending on the PC configuration, the time to complete downloading
software may differ.
11. After confirming a successful download, turn off and restart the machine.
12. Print out the Print Self Test to check the software version. (Refer to the Checking the
Connections Section.)
NOTE: If the job cannot be completed, it may be necessary to change the LPT
configuration.

 Technical Bulletin PAGE: 1/1
Model: SP3 Date: 15-Mar-98 No: 8
Subject: Controller Software Modification Prepared by: A.Tokoyama
From: QAC Field Information Dept.
Classification: Troubleshooting
Mechanical
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This bulletin describes the software modifications for the printer controller board.
The new software version has been included in the controller board from February
production.
Category Problem Countermeasure
Scanner Option When the NIC is installed, if the user scans an
original using the grey-scale mode from the
PC, the controller may hang up.
Modified software
Controller Board Part Number and Software Version:
Product Code Controller Board Software Version
A649-00 A6495100R ver. 2.31

 Technical Bulletin PAGE: 1/1
Model: NIC Option for SP3 Date: 15-Mar-98 No: 9
Subject: The floppy disk cannot be read Prepared by: K.Ugaeri
From: QAC Field Information Dept.
Classification: Troubleshooting
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SYMPTOM
Floppy disk for DOS cannot be read.
CAUSE
Some DOS floppy disks have been copied from the floppy disk for Unix.
SOLUTION
A. Stocked NIC board in the warehouse
Please replace the floppy disks in the carton box.
B. In the field
If you have this problem in the field, please replace the floppy disk.
∗Regarding the new floppy disk kits, for the replacement please contact the Ricoh sales
company.

 Technical Bulletin PAGE: 1/1
Model: PS2 OPTION for SP3 (A650-00) Date: 15-Mar-98 No: 10
Subject: No recognition & No reprogrammable Prepared by: K.Ugaeri
From: QAC Field Information Dept.
Classification: Troubleshooting
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The PS2 OPTION for SP3 (A650-00) has the following two faults.
SYMPTOMS
1. At installation, the PS2 board cannot be recognized.
2. New PS software cannot be reprogrammed into the PS2 board, because it is not
possible to erase the programmed software before reprogramming it.
CAUSES
1. The program in some PS2 options was damaged due to noise on the cable between
the PC and the checker in the factory which downloads the software.
2. The PS2 option uses flash ROMs from two vendors (Fujitsu and AMD). The AMD chips
were used for the December production in 1997 and January production in 1998.
These chips cannot be erased before programming new software.
ACTION REQUIRED
A. Stocked PS2 options in the warehouse
Please replace them with new ones and send back the old ones.
B. PS2 options in the field
1.When the PS2 board cannot be recognized after installing it, please replace it with a
new one.
(Note) Before replacing it, please reinstall again and confirm that it can be recognized.
2.Please replace all boards with the lot no. of 7Zxxx and 81xxx with new ones.
The lot no. is shown on the carton or on the label on the board as shown below.
Lot No.
XXX

 Technical Bulletin PAGE: 1/1
Model: SP3 Date: 31-Mar-98 No: 11
Subject: SCU ROM Modification (RTB Correction) Prepared by: A.Tokoyama
From: QAC Field Information Dept.
Classification: Troubleshooting
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This bulletin corrects a previous technical bulletin (No.6 ; issued Mar.15th).
Please correct the following part numbers in the technical bulletin.
Product Code Language ROM: Copy 1 ROM: MF Shell
(Copy 2) ROM: MSIS
A195-10,15,17,55 English (NA) A1957717J A1957720J *(A1957723D)
A1957717G
A1957720G
A1957723C
On the RTB 06

 Technical Bulletin PAGE: 1/1
Model: SP3 Date: 31-Mar-98 No: 12
Subject: Technical Manual Correction Prepared by: A.Tokoyama
From: QAC Field Information Dept.
Classification: Troubleshooting
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This bulletin describes revisions to the Service Program Mode Table for the SP3.
Please modify the “Service Program Mode Table” section (page 16) of the technical
manual for the SP3 technical manual.
This SP mode has been available from the beginning of the SP3 production.
This is a correction to the service manual. Please add this SP mode to your manual.
Mode No. Function Settings
Class 1 Class 2 Select the paper length of the 8.5”
width paper using the by-pass tray.
1900 Max. Copies
for Image
Rotation
This SP is for the 115V version only.
8X11”
8X14”
NOTE: The default setting of this SP mode for the Lanier version is 8x14” from the last
December production.

 Technical Bulletin PAGE: 1/2
Model: SP3 Date: 31-Mar-98 No: 13
Subject: SCU ROM Modification Prepared by: A.Tokoyama
From: QAC Field Information Dept.
Classification: Troubleshooting
Mechanical
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This bulletin describes the software modifications for the SCU board.
NOTE: This software modification has been released before the previous modification
bulletin (RTB No.6). The following part numbers are not the latest versions. Please
refer to RTB No.6 for the latest version.
This technical bulletin is issued only for modification history information.
Two ROM chips [Copy1 and MF Shell (Copy2)] have been changed for this modification.
This software version had been included in SP3 machines from December 97 production.
Engineering Change Request Countermeasure
Lanier has requested us to change the
default setting of the double counting for
A3/DLT size from No to Yes (SP 5104).
Modified software.
If Lanier is selected as the OEM code
setting, this default setting will be used.
Lanier has requested us to change the
default setting of the paper length of the 8.5”
width paper from 11” to 14” (SP 1900).
Modified software.
If Lanier is selected as the OEM code
setting, this default setting will be used.

 Technical Bulletin PAGE: 2/2
Model: SP3 Date: 31-Mar-98 No: 13
Product Code Language ROM: Copy 1 ROM: MF Shell
(Copy 2) ROM: MSIS
A195-10,15,17,55 English (NA) A1957717H A1957720H *(A1957723D)
A195-22 English (EU) A6525102G A6525103G *(A6525101A)
A652-01 English (EU) A6525102G A6525103G *(A6525101A)
A652-02 German A6525132C A6525133C *(A6525131)
A652-03 French A6525162C A6525163C *(A6525161)
A652-04 Italian A6525202C A6525203C *(A6525201)
A652-05 Swedish A6525232C A6525233C *(A6525231)
A652-06 Spanish A6525262C A6525263C *(A6525261)
A652-07 Dutch A6525302C A6525303C *(A6525301)
A652-08 Danish A6525332C A6525333C *(A6525331)
A652-09 Norwegian A6525362C A6525363C *(A6525361)
* : The software has not been changed in this modification.
NOTE: The above part numbers are not the latest versions. Please refer to RTB No.6
for the latest versions.

 Technical Bulletin PAGE: 1/4
RTB Correction
Reissue date: 30-Apr-98
The items in bold italics have been corrected or added.
An illustration has been added.
Model: SP3 Date: 15-Apr-98 No: 14
Subject: Duplex Jam Prepared by: A.Sasaki
From: QAC Field Information Dept.
Classification: Troubleshooting
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SYMPTOM
1. During paper feed from the duplex unit, the leading edge of the paper is bent or a no-
feed jam occurs.
2. During stacking in the duplex unit, a stacking jam occurs.
ACTION
1. Paper feed jam (leading edge bent or non-feed)
1) Check to see if the duplex guide mylar is set properly. If it is bent or out of position,
please replace the duplex guide mylar (A1344670) or the duplex guide plate
(A1344662) .
Method: Rotate the feed roller by hand. If it makes a clicking sound it is OK.
(If the mylar is bent or out of position, the leading edge of the copy may be bent or
no-feed jams may occur.)
Reattaching the mylar (as shown below) is a temporary countermeasure. As a
permanent countermeasure, the duplex guide plate should be replaced.
1m
0.7mm