Robustel M1000 Pro V2 User manual

Robustel GoRugged M1000 Pro V2
Dual SIM Industrial Serial to Cellular Gateway
For GSM/GPRS/EDGE/UMTS Networks
User Guide
Document Name: User Guide
Firmware: 1.0.8
M1000 Pro V2 Configurator: 1.0.8
Date: 2012-11-23
Status: / Confidential
Doc ID: RT_M1000_Pro V2_v01.00
www.robustel.com

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About This Document
This document describes the hardware and software of the Robustel M1000 Pro V2 Dual SIM Industrial
Serial to Cellular Gateway.
Copyright© Guangzhou Robustel Technologies Co., Limited
All Rights Reserved.
Trademarks and Permissions
Robustel are trademark of Guangzhou Robustel Technologies Co. Limited.
All other trademarks and trade names mentioned in this document are the property of their respective holders.
Disclaimer
No part of this document may be reproduced in any form without the written permission of the copyright owner.
The contents of this document are subject to revision without notice due to continued progress in methodology,
design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use
of this document.
Technical Support Contact Information
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
Web: www.robustel.com

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Important Notice
Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data
may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare
when wireless devices such as the gateway are used in a normal manner with a well-constructed network, the
gateway should not be used in situations where failure to transmit or receive data could result in damage of any kind
to the user or any other party, including but not limited to personal injury, death, or loss of property. Robustel
accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received
using the gateway, or for failure of the gateway to transmit or receive such data.
Safety Precautions
General
The gateway generates radio frequency (RF) power. When using the gateway care must be taken on safety
issues related to RF interference as well as regulations of RF equipment.
Do not use your gateway in aircraft, hospitals, petrol stations or in places where using GSM products is
prohibited.
Be sure that the gateway will not be interfering with nearby equipment. For example: pacemakers or medical
equipment. The antenna of the gateway should be away from computers, office equipment, home appliance,
etc.
An external antenna must be connected to the gateway for proper operation. Only uses approved antenna with
the gateway. Please contact authorized distributor on finding an approved antenna.
Always keep the antenna with minimum safety distance of 26.6 cm or more from human body. Do not put the
antenna inside metallic box, containers, etc.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
Gateway may be used at this time.
Using the gateway in vehicle
Check for any regulation or law authorizing the use of GSM in vehicle in your country before installing the
gateway.
The driver or operator of any vehicle should not operate the gateway while in control of a vehicle.
Install the gateway by qualified personnel. Consult your vehicle distributor for any possible interference of
electronic parts by the gateway.
The gateway should be connected to the vehicle’s supply system by using a fuse-protected terminal in the
vehicle’s fuse box.
Be careful when the gateway is powered by the vehicle’s main battery. The battery may be drained after
extended period.
Protecting your gateway
To ensure error-free usage, please install and operate your gateway with care. Do remember the follow:
Do not expose the gateway to extreme conditions such as high humidity / rain, high temperatures, direct
sunlight, caustic / harsh chemicals, dust, or water.
Do not try to disassemble or modify the gateway. There is no user serviceable part inside and the warranty
would be void.

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Do not drop, hit or shake the gateway. Do not use the gateway under extreme vibrating conditions.
Do not pull the antenna or power supply cable. Attach/detach by holding the connector.
Connect the gateway only according to the instruction manual. Failure to do it will void the warranty.
In case of problem, please contact authorized distributor.

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Regulatory and Type Approval Information
Table 1: Directives
2002/95/EC
Directive of the European Parliament and of the Council of 27 January 2003
on the restriction of the use of certain hazardous substances in electrical and
electronic equipment (RoHS)
2002/96/EC
Directive of the European Parliament and of the Council on waste electrical and electronic
equipment (WEEE)
2003/108/EC
Directive of the European Parliament and of the Council of 8 December
2003 amending directive 2002/96/ec on waste electrical and electronic
equipment (WEEE)
Table 2: Standards of the Ministry of Information Industry of the People’s Republic of China
SJ/T
11363-2006
“Requirements for Concentration Limits for Certain Hazardous Substances in Electronic Information
Products” (2006-06).
SJ/T
11364-2006
“Marking for Control of Pollution Caused by Electronic Information Products”
(2006-06).
According to the “Chinese Administration on the Control of Pollution caused
by Electronic Information Products” (ACPEIP) the EPUP, i.e., Environmental
Protection Use Period, of this product is 20 years as per the symbol shown here, unless otherwise
marked. The EPUP is valid only as long as the product is operated within the operating limits
described in the Hardware Interface Description.
Please see Table 3 for an overview of toxic or hazardous substances or elements that might be
contained in product parts in concentrations above the limits defined by SJ/T 11363-2006.
Table 3: Toxic or hazardous substances or elements with defined concentration limits
Name of the part
Hazardous substances
(Pb)
(Hg)
(Cd)
(Cr(VI))
(PBB)
(PBDE)
Metal Parts
o
o
o
o
o
o
Circuit Modules
x
o
o
o
o
o
Cables and Cable Assemblies
o
o
o
o
o
o
Plastic and Polymeric parts
o
o
o
o
o
o
o:
Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below
the limit requirement in SJ/T11363-2006.
x:
Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this
part might exceed the limit requirement in SJ/T11363-2006.

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Revision History
Updates between document versions are cumulative. Therefore, the latest document version contains all updates
made to previous versions.
Release Date
Firmware Version
Details
2012-11-23
1.00
First Release

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Contents
Chapter 1. Product Concept ...................................................................................................................................8
1.1 Overview ..............................................................................................................................................8
1.2 Packing List ...........................................................................................................................................8
1.3 Key Features .......................................................................................................................................10
1.4 Specifications......................................................................................................................................11
1.5 Dimensions .........................................................................................................................................12
1.6 Selection and Ordering Data................................................................................................................12
Chapter 2. Installation..........................................................................................................................................13
2.1 Overview ............................................................................................................................................13
2.2 LED Indicators .....................................................................................................................................13
2.3 Mounting the Gateway........................................................................................................................14
2.4 Installation the SIM Card .....................................................................................................................15
2.5 Connect the External Antenna (SMA Type) ..........................................................................................16
2.6 Connect the Gateway to External Device .............................................................................................16
2.7 Grounding the Gateway ......................................................................................................................17
2.8 Power Supply ......................................................................................................................................17
Chapter 3. Operate the Gateway ..........................................................................................................................18
3.1 Working Mode Overview.....................................................................................................................18
3.2 DTU Configurator Overview.................................................................................................................18
3.2.1 Management via RS-232 port.......................................................................................................19
3.2.2 Management via TCP connection .................................................................................................21
3.2.3 Operation Area Introduction ........................................................................................................22
3.2.4 Export and Import Profiles ...........................................................................................................23
3.2.5 COM ............................................................................................................................................24
3.2.6 Basic............................................................................................................................................25
3.2.7 GPRS............................................................................................................................................26
3.2.8 Dual SIM......................................................................................................................................28
3.2.9 Connection ..................................................................................................................................29
3.2.10 DDNS...........................................................................................................................................31
3.2.11 Phone Book .................................................................................................................................32
3.2.12 Wakeup .......................................................................................................................................32
3.2.13 Reboot.........................................................................................................................................34
3.2.14 Modbus .......................................................................................................................................35
3.2.15 Advanced.....................................................................................................................................37
3.2.16 NMS ............................................................................................................................................39
3.2.17 Management ...............................................................................................................................39
Chapter 4. Typical Applications.............................................................................................................................41
4.1 Overview.....................................................................................................................................................41
4.2 Typical Applications.............................................................................................................................42
4.2.1 TCP Client Mode.............................................................................................................................42
4.2.2 TCP Server Mode............................................................................................................................44
4.2.3 UDP Mode ...................................................................................................................................45

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4.2.4 Virtual COM Mode.......................................................................................................................46
Chapter 5. Appendix ............................................................................................................................................47
5.1 Factory Settings...................................................................................................................................47
5.2 Troubleshooting ..................................................................................................................................47
5.2.1 The modem’s LED does not light: .................................................................................................47
5.2.2 No connection with modem through serial link............................................................................47
5.2.3 GPRS/UMTS connection cannot be established ............................................................................47
5.3 Terms and Abbreviations.....................................................................................................................48

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Chapter 1. Product Concept
1.1 Overview
Robustel GoRugged M1000 Pro V2 is a rugged serial to cellular gateway with dual SIM offering state-of-the-art
2G connectivity for machine to machine (M2M) applications.
Dual SIM redundancy for continuous cellular connections.
Automatic GPRS/UMTS connection (no AT commands required) and watchdog for reliable communications.
Transparent TCP and UDP socket connections.
Support Virtual COM (COM port redirector).
Supports ICMP, DDNS.
Built-in software selectable RS232 / RS485 interfaces, with 15 KV ESD serial line protections.
Six LED indicators provide signal strength (RSSI) and status.
The gateway supports a wide range of input voltages from 9 to 36 VDC and a wide range of temperature from
-25 to 70°C .
The metal enclosure can be mounted on a DIN-rail or on the wall, also with extra ground screw.
1.2 Packing List
Check your package to make certain it contains the following items:
Robustel GoRugged M1000 Pro V2 gatewayx1

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2-pin pluggable terminal block for power connector x1
CD with user guide and configuration utility x1
Note: Please notify your sales representative if any of the above items are missing or damaged.
Optional accessories (can be purchased separately):
SMA antenna (Stubby antenna or Magnet antenna optional) x1
Stubby antenna Magnet antenna
Serial cable for RS232 (DB9 Female to DB9 Male, 1 meter) x1
Wall Mounting Kit

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35mm Din-Rail mounting kit
AC/DC Power Supply Adapter (12VDC, 1A) x1
1.3 Key Features
Dual SIM redundancy for continuous cellular connections.
Auto GPRS/UMTS connect/reconnect (no AT commands required), watchdog for reliable communications.
Transparent TCP and UDP socket connections.
Supports Virtual COM (COM port redirector).
Supports ICMP, DDNS.
Supports Modbus/RTU to Modbus/TCP.
Auto reboot via SMS/Caller ID or during a preset time of a day.
Various dial-up policies, such as always online, auto disconnect GPRS when idle, wakeup by serial data, SMS,
Caller ID, during a preset time of a day or periodically at preset interval.
Auto SMS of IP for dynamic IP SIM Card.
Packetization methods: packet length / time interval / special end characters.
Remote control via SMS.
Local firmware upgrade via serial interface.
Remote firmware upgrade via TCP.
RS232/RS485 selectable by software.
Six LED indicators provide signal strength (RSSI) and status.
Wide range input voltages from 9 to 36 VDC and wide range operating temperature: ‐25 to 70 °C.
The metal enclosure can be mounted on a DIN-rail or on the wall, also with extra ground screw.

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1.4 Specifications
Cellular Interface
Standards: GSM/GPRS/EDGE
GPRS: max. 86 kbps (DL & UL), class 10
EDGE: max. 236.8 kbps (DL & UL), class 12
UMTS: max. 384 kbps (DL/UL)
Frequency: 850/900/1800/1900 MHz for GPRS/EDGE
900/2100 MHz for UMTS
CSD: Up to 14.4 kbps
Output Power: 1 watt GSM1800/1900
2 watts EGSM 900/GSM 850
SIM: 2 x (3V & 1.8V)
Antenna Interface: SMA Female, 50 ohms impedance
Serial Interface
Number of Ports: 1 x DB9 Female
Serial Standards: RS232 and RS485 selectable by software
ESD Protection: 15KV
Parameters: 8N1, 1200bps to 115200bps
Flow Control: RTS/CTS, XON/XOFF
RS-232: TxD, RxD, RTS, CTS, GND
RS-485: Data+ (A), Data- (B), GND
System
LED Indicators: 6 indicators, PWR, RUN, NET and 3 level RSSI
Real Time Clock: Built-in real time clock with button battery
Watchdog and Timer: Built-in watchdog and timer

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1.5 Dimensions
1.6 Selection and Ordering Data
Please refer to corresponding M1000 Pro V2 datasheet.

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Chapter 2. Installation
2.1 Overview
2.2 LED Indicators
Name
Color
Function
RSSI (3 LEDs)
Green
Cellular signal strength level
NET
Red
Indicating the GPRS/UMTS connection status.
GPRS/ UMTS connection established: blinking every 3s
GPRS/ UMTS connection alarm: always on
Wireless module rebooting and searching GPRS/UMTS network: blinking every 1s
SYS
Green
Indicating the system status.
System is booting: blinking every 0.5s
System is running normally but without any GPRS/UMTS connection: blinking every 1s
System is running normally and GPRS/UMTS connection established: blinking every 3s
System is running abnormally: 2.5s on and 0.5s out during every 3s
PWR
Green
On when DC power connected
SIM Cover

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RSSI LEDs
Function
None
No signal or SIM card not installed properly
1 bar (Only the first LED is on)
Weak or insufficient signal (SMS only)
2 bars (The first and the second LED are on)
Average signal (GSM/GPRS/UMTS connections)
3 bars (All the RSSI LEDs are on)
Exceptional signal (GSM/GPRS/UMTS connections)
The first and the second LED are blinking every 1 second
PIN code error
The third LED is blinking every 1 second
PIN code error and need to use PUK code to unlock it
The second LED is blinking every 1 second
No SIM card or SIM card not installed properly
The third LED is blinking every 1 seconds
Cannot communicate with wireless module.
The first and the third LED are blinking every 1 second
Cannot register to network or SIM card is unavailable
2.3 Mounting the Gateway
Use 2 pcs of M3 screw to mount the gateway on the wall.
Or to mount the gateway on a DIN rail, you need three pcs of M3 screws.

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2.4 Installation the SIM Card
Be sure to insert a SIM card before you use the gateway.
Note: A SIM card set with PIN code cannot be used normally in the gateway. You need to use DTU Configurator to
unlock the PIN code of the SIM card first.
Make sure to disconnect the charger and switch off your gateway before inserting or removing your SIM/USIM card.
Inserting SIM Card
1. Make sure your charger is disconnected.
2. Use a screwdriver to unscrew the screw on the cover, and then remove the cover, you could find the SIM Card
slot.
3. Insert the SIM card, and you need press the SIM card with your fingers until you hear “a cracking sound”. Then
use a screwdriver to screw the cover.
Removing SIM card
1. Make sure your charger is disconnected, and then press and hold down the power key until the gateway is
powered off.
2. Press the SIM card until you hear “a cracking sound”, when the SIM card will pop up to be pulled out.
Note:
1. Don’t forget screw the cover for again-theft.
2. Don’t touch the metal surface of the SIM card in case information in the card is lost or destroyed.
3. Don’t bend or scratch your SIM card. Keep the card away from electricity and magnetism.
4. Make sure to disconnect the power source from your gateway before inserting and removing your SIM card.
 

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2.5 Connect the External Antenna (SMA Type)
Connect this to an external antenna with SMA male connector. Make sure the antenna is for the correct frequency as
your GSM operator with impedance of 50ohm, and also connector is secured tightly.
2.6 Connect the Gateway to External Device
User can use the serial cable to connect the gateway’s DB9 female connector to external controller / computer.
PIN assignment for gateway’s DB9 female connector
DB9 Female Connector
PIN
RS232
RS485 (2-wire)
1
Data+ (A)
2
RXD
3
TXD
4
5
GND
6
Data- (B)
7
RTS
8
CTS
9

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2.7 Grounding the Gateway
Grounding and wire routing help limit the effects of noise due to electromagnetic interference (EMI). Run the ground
connection from the ground screw to the grounding surface prior to connecting devices.
Note: This product is intended to be mounted to a well-grounded mounting surface, such as a metal panel.
2.8 Power Supply
The power supply range is 9 to 36VDC.
Note: Please take care about the polarity, and do not make reverse connection.

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Chapter 3. Operate the Gateway
3.1 Working Mode Overview
There are two working modes available in the gateway, please read carefully operate the DTU Configurator software:
Mode
Description
Config Mode
When DIP switches to Config Mode, user could use follow functions:
1. Configure gateway via DTU Configurator ;
2. Upgrade firmware.
Serial port parameters is fixed as 115200, 8, None, 1
Normal Mode
When DIP switches to Normal Mode, user could use follow functions:
1. Automatic GPRS/UMTS connection (no AT commands required);
2. Auto-reboot.
Serial port default parameters: 115200, 8, None, 1
3.2 DTU Configurator Overview
DTU Configurator is a PC-based configuration software tool for managing and configuring Robustel M1000 Pro V2
gateways. With a full graphics mode and Windows-based environment, even first time users will find it easy to learn
how to use this new software tool.
DTU Configurator not only makes configuration easier, but also makes it convenient to carry out “mass deployment”
and “pre-configuration”. The most important benefits of using the “DTU Configurator” utility are:
1. Green software, no need installation;
2. Full graphics mode, easy to learn how to configure the M1000 Pro V2 gateways;
3. The configuration profile can be easily stored, and then replicated to other gateways;
4. Easy to upgrade gateway firmware.
Note: DTU Configurator can be used with Windows 2000/XP/Vista/7 32/64-bit operation systems.

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3.2.1 Management via RS-232 port
1. Switch the gateway to “Config Mode”, connect the RS-232 port of the gateway to a host PC, and then power on
the gateway.
2. Double click “DTU Configurator.exe”to start the software.