Roche Accu-Chek Complete User manual

Owner’s Booklet
®
362-24014
03503259003
All images are 4/c
throughout.
All unspecified
prints black
throughout.
“
Complete ”as
part of logo prints
100c, 69m, 11k.
Roche hex prints
100c, 52m.
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362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page i

Dear ACCU-C
Thank you for choo
Congratulations on
ACCU-CHEK Comp
living with diabete
This booklet will h
you to visit www.a
you manage your d
To start testing qu
If you have questio
toll-free at 1-800-
and many other la
Thanks again for c
Inside front
cover
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page ii

Dear ACCU-CHEK System Owner,
Thank you for choosing the ACCU-CHEK Complete system!
Congratulations on your decision to take control of your diabetes. We’ve designed your new
ACCU-CHEK Complete system with comfort, convenience, and control in mind – to help make
living with diabetes a little easier.
This booklet will help you get the most from your ACCU-CHEK Complete system. We also invite
you to visit www.accu-chek.com to find out about services, tools, and information that can help
you manage your diabetes.
To start testing quickly, you can also refer to the First Time Guide or the Quick Reference Guide.
If you have questions, we’re here to help. Just call the ACCU-CHEK Customer Care service center
toll-free at 1-800-858-8072. We offer assistance 24 hours a day, 365 days a year, in Spanish
and many other languages.
Thanks again for choosing an ACCU-CHEK system.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 1

Important Info
• Your blood glucos
(like blood taken
diabetes.
• Be sure to use on
Other test strips m
• Do the control ch
• Carefully dispose
Health-Relate
• Being severely de
suffering from de
• If you have follow
test results – or if
The ACCU-CHEK Complete System*
Your new ACCU-CHEK Complete meter and accessories work together to measure the amount of sugar
(glucose) in your blood to help you and your doctor control your diabetes. The system includes:
2ACCU-CHEK Customer Care Service Center 1-800-858-8072
•ACCU-CHEK Complete Meter
•Batteries
•Code Key
•ACCU-CHEK Comfort Curve Control Solution*
•ACCU-CHEK Comfort Curve Test Strips*
•ACCU-CHEK Softclix Lancet Device*
•ACCU-CHEK Softclix Lancets*
Why Regular Blood Sugar Testing Is Important
Checking your blood sugar can make a big difference in how well you can manage your diabetes on a daily
basis. We’ve made it as simple and comfortable as possible. ACCU-CHEK meters are easy to use, and you can
adjust the ACCU-CHEK Softclix lancet device to make testing more comfortable.
Need Help?
Just call the ACCU-CHEK Customer Care sevice center, 24 hours a day, 365 days a year, at 1-800-858-8072.
You can also visit www.accu-chek.com for diabetes management tools and product demonstrations.
To make sure you receive the best customer service possible and news about product updates,
please complete and mail your warranty card.
“ The ACCU-CHEK...
System
” and 7
bullets in this section
print 100c, 69m,
11k.
Gradient blend at
bottom prints 100c,
69m, 11k to white,
pages 2 and 3.
*Items may be sold separately.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 2

Important Information About Your New Meter
• Your blood glucose meter is designed and approved for testing fresh capillary whole blood samples
(like blood taken from fingertips) outside the body (
in vitro diagnostic use). It should not be used to diagnose
diabetes.
• Be sure to use only ACCU-CHEK Comfort Curve test strips or ACCU-CHEK Advantage test strips with the meter.
Other test strips may produce inaccurate results.
• Do the control checks explained in this booklet to make sure your system is working properly.
• Carefully dispose of used test strips and lancets.
Health-Related Information
• Being severely dehydrated or losing a lot of water may give you false (low) test results. If you think you’re
suffering from dehydration, call your doctor right away.
• If you have followed all the instructions in this booklet and still have symptoms that don’t seem to match your
test results – or if you have questions – talk to your doctor.
3ACCU-CHEK Customer Care Service Center 1-800-858-8072
ount of sugar
udes:
Center 1-800-858-8072
on*
iabetes on a daily
to use, and you can
t 1-800-858-8072.
onstrations.
dates,
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 3

Unders
Sympt
Unusua
Adding
Diary I
Chapter 4:
Review
Re
Re
Re
Re
Re
Re
Re
Re
Re
Re
Downlo
Chapter 5:
Set Op
Contents
Contents
Chapter 1: Understanding Your New System ..........................................................................8
Installing (or Changing) the Batteries ..................................................................................11
Setting the Time and Date .................................................................................................13
Coding the Meter ................................................................................................................14
Using Your Test Strips .........................................................................................................15
Using ACCU-CHEK Comfort Curve Test Strips ...............................................................16
Using ACCU-CHEK Advantage Test Strips .....................................................................16
Chapter 2: Control Testing .....................................................................................................17
Why Run Control Tests........................................................................................................17
About the Control Solution ..................................................................................................17
Running a Control Test........................................................................................................18
Understanding Control Test Results.....................................................................................21
Chapter 3: Testing Your Blood Sugar .....................................................................................23
Preparing the Lancet Device ...............................................................................................23
Running a Blood Sugar Test................................................................................................25
Recording Your Results .......................................................................................................27
Storing Your Supplies .........................................................................................................27
Proper Testing Conditions ...................................................................................................28
4
Contents ACCU-CHEK Customer Care Service Center 1-800-858-8072
“ Contents ” prints
100c, 69m, 11k.,
“
Chapter 1...
System
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30m, 6k to white.
“
Chapter 2: Control
Testing
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Chapter 3...
Sugar
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with “
Contents ”
reversed-out white,
pages 4–7.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 4

Understanding Your Test Results .........................................................................................28
Symptoms of High or Low Blood Sugar...............................................................................29
Unusual Test Results...........................................................................................................29
Adding Test Result Information............................................................................................30
Diary Information ................................................................................................................31
Chapter 4: Using Your Meter’s Memory .................................................................................33
Reviewing Memory Information ..........................................................................................34
Reviewing Averages.....................................................................................................35
Reviewing Glucose Ranges ..........................................................................................36
Reviewing Trends.........................................................................................................37
Reviewing Graphs ........................................................................................................38
Reviewing Glucose Results ..........................................................................................39
Reviewing Diary Records .............................................................................................39
Reviewing Number of Hypo Records ............................................................................40
Reviewing Ketone Results............................................................................................41
Reviewing A1c Test Results..........................................................................................42
Reviewing Pump Profile Settings..................................................................................43
Downloading Your Meter to a Computer ..............................................................................44
Chapter 5: Setting Your Meter Options...................................................................................45
Set Options Menu ...............................................................................................................45
5
Contents ACCU-CHEK Customer Care Service Center 1-800-858-8072
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ce Center 1-800-858-8072
“ Chapter 4...
Memory
”reverses-
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white.
“
Chapter 5...
Options
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white.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 5

Cleanin
Checki
Screen
Chapter 8:
Produc
Specifi
Produc
Warran
Money
Additio
Inform
Index .
Contents
Meter Options ..............................................................................................................46
Insulin Options .............................................................................................................48
Insulin Pump Setting....................................................................................................50
Glucose Range Settings ...............................................................................................51
Time Block Settings .....................................................................................................52
Diary Default Settings ..................................................................................................54
Country Options ...........................................................................................................56
Chapter 6: Adding and Changing Information in Memory ...................................................58
Enter/Edit Menu Options .....................................................................................................58
Changing Diary Information..........................................................................................60
Changing Insulin Information........................................................................................62
Changing Insulin Pump Information..............................................................................64
Changing Carbohydrate Information .............................................................................68
Changing Event Marker Information .............................................................................70
Changing Exercise Information.....................................................................................74
Changing Ketone Information .......................................................................................76
Changing A1c Information ............................................................................................78
Chapter 7: Maintenance and Troubleshooting.......................................................................80
Cleaning Your Meter............................................................................................................80
Maintenance and Testing ....................................................................................................81
6
Contents ACCU-CHEK Customer Care Service Center 1-800-858-8072
“ Chapter 6...
Memory
”reverses-
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44k to white.
“
Chapter 7...
Shooting
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Cleaning Your Lancet Device ...............................................................................................81
Checking the Batteries........................................................................................................82
Screen Messages and Troubleshooting ...............................................................................83
Chapter 8: Technical Information ..........................................................................................88
Product Limitations.............................................................................................................88
Specifications .....................................................................................................................88
Product Safety Information..................................................................................................89
Warranty.............................................................................................................................90
Money-Back Guarantee ......................................................................................................91
Additional Supplies .............................................................................................................94
Information for Professional Caregivers...............................................................................95
Index ..................................................................................................................................96
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Contents ACCU-CHEK Customer Care Service Center 1-800-858-8072
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ce Center 1-800-858-8072
“ Chapter 8:
Technical
Information
”
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white.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 7

Chapter 1: Understanding Your New System*
Display –
Shows blood
sugar results,
messages, and
results stored in
memory.
Test Strip Slot –
Insert test strip
here.
Buttons – The
function of each
button is shown
on the screen
above the button
and it may
change as the
screen changes.
Pressing any
button turns on
the meter.
Code Key Slot –
Insert code key
through this
opening.
Battery Cover –
Slide cover off to
replace batteries.
8Chapter 1: Underst
Buttons – The function o
will always be displayed
directly above the button
of the buttons will chang
on the screen displayed.
Gradient blend at
top of pages 8, 9,
& 10 prints 50c,
15m, 3k to white.
Dotted rules print
20k throughout.
Thin arrows print
50k throughout.
*Items may be sold separately.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 8

m*
Code Key Slot –
Insert code key
through this
opening.
Battery Cover –
Slide cover off to
replace batteries.
Chapter 1: Understanding Your New System 9 ACCU-CHEK Customer Care Service Center 1-800-858-8072
Title – Screen
name appears
at the top of
the display.
Function –
What each
button does in
this screen.
Warning
Symbols –
Explained in
the trouble -
shooting section
on page 83.
Message Area –
Menu choices,
test results,
directions, and
messages.
At any time, you can press the left and right buttons at the same time
to return to the off function of the Main Menu.
Buttons – The function of each button
will always be displayed on the screen
directly above the button. The functions
of the buttons will change depending
on the screen displayed.
Gradient blend
behind “
At
anytime...Menu
”
prints 14m, 50y,
3k to white.
Gradient blend at
bottom of pages
9–16 prints 100c,
30m, 6k to white,
with “
Chapter 1:
Understanding
Your New
System
”
reversing-out
white.
EXAMPLE
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 9

10Chapter 1: Understanding Your New System ACCU-CHEK Customer Care Service Center 1-800-858-8072 Chapter 1: Underst
Installing (
Data Port –
Used to transfer data
from the meter to a
computer.
Data Port –
Used to transfer data
from the meter to a
computer.
Lancet
Lancet Device
Test Strip Vial
Protective
Cover
Release Button
Test Strip
Electrodes
(silver-colored bars)
Yellow
Window
Ejector
Cap with Comfort Dial
Depth Selection
Plunger
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 10

11ce Center 1-800-858-8072 Chapter 1: Understanding Your New System ACCU-CHEK Customer Care Service Center 1-800-858-8072
Installing (or Changing) the Batteries
1. Slide the battery cover off the back of the meter.
2. Insert the batteries on top of the strips with the + and - ends matching
the marks in the battery compartment.
3. Slide the battery cover back in place.
st Strip
Electrodes
(silver-colored bars)
Yellow
Window
Plunger
“ Installing...
Batteries
” and 3
step numbers
print 100c, 30m,
6k.
Gradient blend
behind “
If you
are... meter
”
prints 14m, 50y,
3k to white.
If you are replacing batteries, wait
40 seconds to turn on the meter.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 11

Chapter 1: UnderstChapter 1: Understanding Your New System ACCU-CHEK Customer Care Service Center 1-800-858-807212
▲
!
Setting the
Setting t
Notes:
• The meter uses two AAA batteries. It’s best to use long-lasting
alkaline batteries and to keep an extra pair on hand.
•
Always replace both batteries at the same time and with the
same brand.
• After you change the batteries, you will have to confirm the time
and date, but all test results stay in memory with their time
and date.
• If there is no strip in the meter, it turns off automatically after three
minutes of not being used. When this happens, test results are still
saved in memory.
3
•The battery symbol means the
batteries are low and should be
changed soon.
•The error message “Replace
Battery” means the batteries are
almost out of power and must be
changed to do a blood test.
Gradient blend
behind “Notes:”
and related text
prints 20c, 6m, 1k
to white.
2 bullets in the
right hand column
of text only print
100c, 30m, 6k.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 12

Chapter 1: Understanding Your New System ACCU-CHEK Customer Care Service Center 1-800-858-8072ce Center 1-800-858-8072 13
▲
!
3
Select Language
Deutsch
Français
Español
ENTER
Setting the Time and Date
Setting time and date is important if you use the meter’s memory or connect to a computer.
3
1. Press any button to turn on the meter. If you are turning
the meter on for the first time, press or to
highlight the desired language, then press ENTER.
2. Press or to highlight More, then press ENTER.
3. Press or to highlight Set Date and Time, then
press ENTER.
4. Press EDIT. The hour is highlighted.
Press + or -to set the hour.
5. Press NEXT. The minutes are highlighted.
Press + or -to set the minutes.
6. Repeat step 5 to change AM/PM, date, time format
(12- or 24-hour) and date format.
7. Press SAVE to keep settings or EDIT to change them.
ymbol means the
ow and should be
.
ssage “Replace
ns the batteries are
power and must be
o a blood test.
Note: After you change the batteries, the Date and Time screen is automatically
displayed. Press SAVE to confirm, or EDIT to change the time and date.
“ Setting the
Time and Date
”
and 7 step
numbers print
100c, 30m, 6k.
Warning triangle
prints 100m, 43y,
18k with “!”
reversing out
white, followed by
a gradient blend
of 14m, 50y, 3k to
white behind the
related text. This
occurrs
throughout the
manual.
Gradient blend
behind “Note:”
and related text
prints 20c, 6m, 1k
to white.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 13

Chapter 1: Underst14
▲
!
Using Your
You may use either
ACCU-CHEK Comfor
ACCU-CHEK Advanta
Never s
or laun
•For accurate resu
•Replace the code
time you get a ne
•Store test strips in
•Close the vial cap
removing a test s
▲
!Change the code key every time you open a new box of test strips.
1. With the meter off, slide the
code key into the code key
slot. It should easily snap into
place.
2. Press any button to turn on
the meter. The Main Menu
appears with Run Glucose
Test highlighted.
3. Press ENTER. Make sure the
code on the display matches
the code on the test strip vial.
4. Press OFF to turn the meter
off. Throw away the old
code key.
Coding the Meter
Notes:
• If the message “Code Key
Missing. . .” appears on the
display, turn off the meter, make
sure the code key is all the way
in, then turn on the meter again.
• Don’t force the code key into the
meter; it only goes in one way –
numbers out and ridges up.
• If the code number on the display
does not match the code number
on the test strip vial, call the
ACCU-CHEK Customer Care
service center at
1-800-858-8072.
Chapter 1: Understanding Your New System ACCU-CHEK Customer Care Service Center 1-800-858-8072
“ Coding the
Meter
” and 4
step numbers
print 100c, 30m,
6k.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 14

15Chapter 1: Understanding Your New System ACCU-CHEK Customer Care Service Center 1-800-858-8072
▲
!
Using Your Test Strips
You may use either ACCU-CHEK Comfort Curve or ACCU-CHEK Advantage test strips with this meter.
ACCU-CHEK Comfort Curve test strips are recommended because they’re faster and require less blood than
ACCU-CHEK Advantage test strips. This means
easier and more convenient testing for you.
Never store test strips in areas of high heat and moisture, such as the kitchen, bathroom
or laundry room – heat and moisture can damage them.
•For accurate results, use only approved test strips.
•Replace the code key and run a control test every
time you get a new box of test strips.
•Store test strips in their original vial.
•Close the vial cap tightly immediately after
removing a test strip.
•After you take a test strip out of the vial, be sure
to use it within three minutes.
•Note the expiration “Use By” date on the test strip
vial. Throw test strips away after that date.
•Store your test strips and meter in a cool, dry
place. Refer to the test strip package insert for
more information.
Do not store test strips in a refrigerator.
ge “Code Key
appears on the
off the meter, make
e key is all the way
on the meter again.
he code key into the
y goes in one way –
and ridges up.
umber on the display
tch the code number
trip vial, call the
Customer Care
er at
8072.
ce Center 1-800-858-8072
“ Using Your Test
Strips
” and 7
bullets print 100c,
30m, 6k.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 15

16
Chapter 2
Why Run Cont
Control tests ensure
You should run a co
•The meter is new
•You open a new b
•You leave the cap
•You want to chec
and test strips
Chapter 2: Control
About the Con
•Make sure you us
matches your tes
Comfort Curve co
ACCU-CHEK Comf
•When you first op
the label – the co
months from that
on the bottle, whi
16Chapter 1: Understanding Your New System ACCU-CHEK Customer Care Service Center 1-800-858-8072
▲
!
Using ACCU-CHEK Comfort Curve Test Strips
YES NO
YES NO
Fill the yellow window
completely.
Electrodes (silver-
colored bars)
Yellow window
Touch and hold a drop to the edge –
not the top – of the yellow window.
Fill the yellow window
completely.
Using ACCU-CHEK Advantage Test Strips
Electrodes (silver-
colored bars)
Yellow window
Touch and hold a drop to the top –
not the edge – of the yellow window
Be sure to carefully read all the information that comes with the test strips.
This owner’s booklet will help you learn to test with ACCU-CHEK Comfort Curve test strips.
Gradient blend at
top of page prints
100c, 30m, 6k to
white.
“
Using ACCU-
CHEK Comfort
Curve Test
Strips
” prints
100c, 30m, 6k.
Gradient blend at
middle of page
prints 100c, 69m,
11k to white.
“
Using ACCU-
CHEK Advantage
Test Strips
” prints
100c, 69m, 11k.
362_24014_Manual_AC_Complete 2/4/05 2:40 PM Page 16

17
Chapter 2: Control Testing
Why Run Control Tests
Control tests ensure that both the meter and the test strips are working properly and giving reliable results.
You should run a control test when:
•The meter is new
•You open a new box of test strips
•You leave the cap off of the test strip vial
•You want to check the performance of the meter
and test strips
•You drop the meter
•Your test results don’t agree with the way you feel
•You want to make sure you’re performing tests
correctly
Chapter 2: Control Testing ACCU-CHEK Customer Care Service Center 1-800-858-8072
About the Control Solution
•Make sure you use the control solution that
matches your test strips (for example, ACCU-CHEK
Comfort Curve control solution (blue liquid) with
ACCU-CHEK Comfort Curve test strips).
•When you first open the bottle, write the date on
the label – the control solution is good for three
months from that date or until the expiration date
on the bottle, whichever comes first.
•Never use control solution that has expired.
•Control solution can stain clothes. If you spill it,
wash your clothes with soap and water.
•Always close the control solution bottle tightly.
•Store at room temperature. See your test strip
package insert for more information.
Do not freeze.
ce Center 1-800-858-8072
NO
NO
the yellow window
mpletely.
the yellow window
mpletely.
ps.
ve test strips.
Gradient blend at
top of page prints
50m, 21y, 18k to
white.
“
Why Run Control
Tests
”, “ About
the Control
Solution
”and 13
bullets print 100m,
43y, 18k.
Gradient blend at
bottom of pages
17–22 prints
100m, 43y, 18k to
white, with
“
Chapter 2:
Control Testing
”
reversing-out
white.
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18
Chapter 2: Control Testing ACCU-CHEK Customer Care Service Center 1-800-858-8072 Chapter 2: Control
Run Te
08-07-
59
EVENT
ExEx
Running a Control Test
For control testing, you’ll need your meter, a test strip, the bottle of
control solution, and a napkin or paper towel.
1. Insert the end of the test strip with the silver-colored bars into the meter,
with the yellow window facing up. The meter turns on automatically.
2. Make sure the code on the meter matches the code on the test strip vial.
Test Strip
Electrodes
(silver-colored bars)
Yellow
Window
“ Running a
Control Test
”
and 2 step
numbers print
100m, 43y,
18k.
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