Roku Express User manual

Roku® Streaming Player
Important Product Information
Introduction
The Roku streaming player which accompanies this Important Product
Information (“Player”) allows you to stream online entertainment to
your TV. A Roku account is required to activate your Player. When you
sign up for a Roku account, you will be asked to provide your contact
information and a payment method so that you can easily rent movies
or sign-up for additional services. Your authorization is required for any
such charges. There are no equipment rental fees for owning a Player.
However, a paid subscription or other form of payment may be required
to access some channels or content. Channel availability is subject to
change and varies by country. Check with each channel provider for
specific bandwidth requirements to stream SD, 720p, 1080p HD, 4K and
HDR (if your player supports 4K and/or HDR) content.
Safety Precautions
The Player has been designed with the highest concern for safety.
However, any electrical device, if used improperly, has the potential
for causing fire, electrical shock, property damage or personal injury.
To help ensure accident-free operation, follow these guidelines:
• Observe all warnings, precautions and instructions.
• Regularly inspect the AC power adapter for damage.
• Stop use, unplug the AC power adapter from the electrical outlet
and disconnect any other cables immediately, if the Player has
been damaged, cracked or punctured, or if the Player functions
in an abnormal manner, produces unusual sounds or smells or
becomes too hot to touch.
• For more information on product safety and troubleshooting,
please go to www.roku.com/support.
Use and Handling
• Do not operate the remote using any vigorous or forceful motions
or gestures.
• The remote control and the headphones are not toys. If your Player
comes with a remote control and/or headphones, keep them both
out of reach of children under the age of six.
• The product packaging may include plastic bags, cable ties and
fasteners. Dispose of these properly and keep them out of reach of
children, as they could present a choking hazard.
• Do not touch the Player or connected cables during an electrical storm.
• Do not allow liquid, small particles or other foreign objects to get
into the Player or accessories.
• Do not expose the Player or accessories to liquid, smoke or steam.
• Do not expose the Player or accessories to high temperatures, high
humidity or direct sunlight.
• Do not place the Player or the remote on the floor or in a place
where they may cause someone to trip or stumble.
• Permanent hearing loss may occur if the Player or earpieces
are used at high volume. To prevent possible hearing loss,
limit the amount of time you use the Player or any earpieces
at high volume.
• Do place your Player within range of your wireless network.
• Do not place your Player in an enclosed cabinet; it may interfere
with the wireless signal.
• Do not place anything on top of your Player; it may cause the
Player to overheat.
• Do not drop, crush or disassemble the Player.
• Do not attempt to repair your Player yourself. Disassembling the
Player may cause damage not covered by the warranty.
Important Tips About Battery Handling
Inserting batteries: Be sure to insert each battery negative (-) side
first, pushing it into the coil and then into the compartment. Never
insert batteries positive (+) side first.
Replacing batteries: Always replace dead batteries with two
brand-new batteries from the same manufacturer. Never use
damaged batteries.
Disposal of batteries: Always dispose of batteries following
federal guidelines or local ordinances. Do not dispose of used
batteries in an open fire.
Warning Signs: If your remote gets warm/hot during use,
discontinue use and contact Roku Customer Support immediately
at www.roku.com/support. There is a risk of explosion if a battery
is replaced by an incorrect type.
Voice Search
For players and geographies which support voice search, please
see the End User License Agreement and Privacy Policy for further
information located at www.roku.com/legal.
The License Agreement
The applicable software license terms for the Player is at www.
roku.com/legal. Use of the Player constitutes your agreement to
those license terms and the limited warranty set forth below for
your country. If you disagree and you are within the allowable time
period for returns under Roku’s return policy (if purchased from
Roku) or the applicable return policy of the authorized distributor
(if purchased from such distributor), you may return the Player to
the place where you obtained it for a refund, subject to the terms
of the applicable return policy.
Limited Warranty & Warranty
Service Process
US Only
Limited Warranty
For any Player purchased and delivered to end users in the US,
Roku warrants the Player hardware against defects in materials and
workmanship for a period of one (1) year from the date of purchase by
the original purchaser (as shown by the date on the applicable sales
receipt) if used in accordance with the user documentation provided
with the Player; provided that, this warranty shall be available only to
the purchaser who originally purchased the Player from Roku or from
one of its authorized resellers or distributors. If Roku determines the
Player’s hardware is defective, Roku will either repair the Player or
replace it with a new or rebuilt unit, at Roku’s option. If the applicable
warranty period has expired, we will return the Player to you at your

cost and expense. More information about this warranty can be found at
www.roku.com/support.
The warranty does not cover software, apps, programs, installation, set
up or issues related to the service provided by your Internet service
provider, channel providers or content providers, including but not limited
to, service disruption and changes in service terms, oerings or format.
This warranty excludes damages due to acts of God, accident, misuse,
abuse, negligence, commercial use, modification of your Player, or
damages caused by other devices, improper operation or maintenance,
voltage fluctuations or attempted repair by anyone other than a facility
authorized by Roku to service your Player. This warranty does not cover
consumables (such as fuses and batteries). Roku does not assume
any responsibility for any data or information stored on any media or
hardware of the Player delivered or sent for repair.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION
A SETS FORTH ROKU’S SOLE OBLIGATION AND YOUR EXCLUSIVE
REMEDY IN THE EVENT OF ANY BREACH OF THIS WARRANTY;
REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR
EXTEND THE ORIGINAL WARRANTY PERIOD; AND UPON REPAIR
OR REPLACEMENT OF YOUR PLAYER, ANY EXPRESS OR IMPLIED
WARRANTY WHICH YOU HAVE AGREED TO DISCLAIM FOR THE
ORIGINAL PLAYER SHALL ALSO BE DISCLAIMED WITH RESPECT TO
THE REPAIRED OR REPLACED PLAYER. THE LIMITATIONS ABOVE
ARE SUBJECT TO APPLICABLE LOCAL LAWS AND YOU MAY
HAVE ADDITIONAL RIGHTS THAT VARY FROM JURISDICTION TO
JURISDICTION.
Warranty Service Process
Warranty service requests for your Player must be made within
the applicable warranty period. You must first obtain a return
merchandise authorization (“RMA”) number from Roku Customer
Support. RMA numbers expire thirty (30) days from issuance. Roku
may attempt to troubleshoot the problem prior to issuing a RMA
number. Please be prepared to provide additional information
upon request. Once a RMA number is obtained, you must ship your
Player, freight prepaid, together with proof of purchase and all
accessories, in either the original packaging or packaging aording
an equal degree of protection, to the Roku authorized distribution
facility identified by Roku Customer Support. Failure to return any
accessory could result in delay and/or an invoice to you or credit to
Roku for the missing accessory.
Important: When submitting a RMA, please provide the following
information with your request: (a) product name and serial
number, (b) problem description, (c) software version (see
Player’s ”settings” menu), (d) date and place of purchase, and (e)
return shipping address (P.O. boxes are not accepted). Additional
troubleshooting tips and Roku Customer Support is at www.roku.
com/support for Players sold in the US.
Automatic Software Updates
Roku reserves the right to automatically update the software on
the Player from time to time in its sole discretion, including adding,
changing or removing channels, functionalities and features
(including but not limited to, changing the user interface or the
manner in which you are able to access content via the Player). For
further information please see www.roku.com/support.
Additional Legal Notices
US ONLY
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment o and on, the user is encouraged to try to correct
the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
FCC Caution: Any changes or modifications not expressly approved
by the party responsible for compliance could void the user’s
authority to operate this equipment.
IEEE 802.11b or 802.11g operation of this product in the US is
firmware-limited to channels 1 through 11. Wireless Radio Use: This
device is restricted to indoor use when operating in the 5.15 to 5.25
GHz frequency band.
Roku Express operates in the 2.4GHz – 2.4835 GHz band.
Roku Streaming Stick, Roku Streaming Stick+ and Roku Ultra
operates in the 2.4GHz – 2.4835 GHz and 5.15GHz – 5.25 GHz bands.
These devices are restricted to indoor use when operating in 5.15GHz
and 5.25 GHz bands.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed
and operated with a minimum distance of 20 cm between the radiator
and your body. This transmitter must not be co-located or operating
in conjunction with any other antenna or transmitter. The availability
of some specific channels and/or operational frequency bands are
country dependent and are firmware programmed at the factory to
match the intended destination. The firmware setting is not accessible
by the end user.
Copyright © 2018 Roku, Inc. All rights reserved. Roku and the Roku
logo are registered trademarks of Roku, Inc.
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