RTimes RTSS-X102 User manual

RTSS-X102 Reference Manual V1.0
1
Revision History
Revision
Date
Reason for change
Applicable hardware
version
Modifier
V1.0
2022-3-28
Initial release
V1.0
RT0086

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Table of Contents
Product presentation ............................................................................................................................................. 6
1 INTRODUCTION ........................................................................................................................................................... 6
1.1 Features ..........................................................................................................................................................6
1.2 Ordering Information .....................................................................................................................................7
PRODUCT SPECIFICATIONS ............................................................................................................................8
1EXTERNAL INTERFACE FUNCTION AND LOCATION .................................................................................................. 8
2CONNECTORS DESCRIPTION ....................................................................................................................................9
2.1 HDMI Display interface .................................................................................................................................. 9
2.2 Gigabit Ethernet ..............................................................................................................................................9
2.3 Micro USB interface ....................................................................................................................................... 9
2.4 Micro SD card slot .......................................................................................................................................... 9
2.5 Micro SIM card slot ........................................................................................................................................ 9
2.6 RECOVERY Button ...........................................................................................................................................9
2.7 RESET Button ................................................................................................................................................ 10
2.8 LED lights ......................................................................................................................................................10
2.9 USB3.0 interface ...........................................................................................................................................10
2.10 USB2.0
接口
............................................................................................................................................... 11
2.11 Power interface ........................................................................................................................................... 11
2.12 Debug serial port ........................................................................................................................................11
2.13 RS232 ..........................................................................................................................................................12
2.14 Multifunction Pin ........................................................................................................................................12
3 PRODUCT SIZE DIAGRAM .............................................................................................................................................13
4HARDWARE UPDATE HISTORY ............................................................................................................................... 13
SOFTWARE VERSION SUPPORTING INSTRUCTIONS ..............................................................................14
1 USE ....................................................................................................................................................................... 14
1.1 Picture of products ....................................................................................................................................... 14
1.2 Smart box power on and start ......................................................................................................................14
1.3 Recovery Mode ..............................................................................................................................................14
2 BOARD SUPPORT PACKAGE (BSP) ................................................................................................................................15
3 JETPACK ............................................................................................................................................................... 15
3.1 Jetpack Component summary ...................................................................................................................... 15
3.2 How to install Jetpack ..................................................................................................................................15
3.3 Sample application .......................................................................................................................................17
3.4 Developer tools ............................................................................................................................................ 17
3.5 Documentation .............................................................................................................................................18
TERMS OF WARRANTY ...................................................................................................................................19
COPYRIGHT NOTICE ...................................................................................................................................... 20

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Electronic components and circuits are very sensitive to electrostatic discharge. Although our
company designs anti-static protection for the main interfaces on the card when designing circuit board
products, it is difficult to achieve anti-static safety protection for all components and circuits. Therefore,
it is recommended to observe anti-static safety precautions when handling any circuit board component
(including RTSS-X102). Anti-static safety protection measures include, but are not limited to the
following:
a) The smart box should be placed in an anti-static bag during transportation and storage, and then the
board should not be taken out during installation and deployment.
b) Before touching the smart box, discharge the static electricity stored in the body: wear a discharge
grounding wrist strap.
c) Operate the smart box only within the safe area of the electrostatic discharge point.
d) Avoid moving smart boxes in carpeted areas.
Precautions and after-sales maintenance
matters needing attention
Before using the product, please read this manual carefully and keep it for future reference;
⚫Please pay attention to and follow all warning and guidance information marked on the product;
⚫Please use matching power adapter to ensure the stability of voltage and current;
⚫Please use this product in a cool, dry and clean place;
⚫Do not use this product in cold and hot alternate environment to avoid condensation damage
components;
⚫Do not splash any liquid on the product. Do not use organic solvent or corrosive liquid to clean the
product;
⚫Do not use the product in dusty and messy environment. If it is not used for a long time, please pack
the product;
⚫Do not use in the environment with excessive vibration, any dropping or knocking may damage the
circuit and components;
⚫Do not plug and unplug the core board and peripheral modules when power is on;
⚫Please do not repair or disassemble the product by yourself. In case of any fault, please contact our
company in time for maintenance;
⚫Do not modify or use unauthorized accessories by yourself, and the damage caused will not be

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warranted;
After sales maintenance
1) Warranty period
⚫Base plate, core plate : 3 year (non-human damage)
⚫Other peripherals sold by the company:1year(non-human damage)
2) Warranty description
⚫Within 7 days: the product (base plate, core module) is not damaged by human, our company will
replace / repair it free of charge, and bear the return freight; (because the core module needs NVIDIA to
confirm that it can meet the requirements of repair, it will take a long time, we will coordinate as soon
as possible, please forgive for the inconvenience)
⚫From 7 days to 36 months: the product (base plate, core module) is not damaged by human, our
company will repair it free of charge, and bear the return freight; (because the core module needs
NVIDIA to confirm that it can meet the requirements of repair, it will take a long time, we will
coordinate as soon as possible, please forgive for the inconvenience)
⚫Artificial damage in more than 3 year or 3 year: the product (carrier plate) shall be tested after it is
sent to the customer, and the customer shall be informed of whether it can be repaired and the
maintenance cost in detail. After reaching an agreement, the product shall be repaired and returned to
the customer, and the company shall bear the return freight;
⚫The starting time shall be subject to the date of express delivery receipt;
3) Contact information
Official website: www.realtimesai.com
Taobao website: https://shop340963258.taobao.com/
Address: 11, block B, Heping Xiyuan, Heping West Street, Chaoyang District, Beijing
Attention: RMA
Tel: 010-84284669
Mailing notice: contact with the company's sales department in advance, arrange technical support
personnel to check and eliminate errors caused by misoperation as soon as possible, fill in the product
after-sale return to factory maintenance form after verification, and send it to rma@realtimes.cn Mail
box, please attach the list of items to facilitate verification, so as to avoid loss and loss in the process of
express delivery. The company does not receive any delivery
Technical support and development customization
1. Scope of technical support
1) The company releases the electrical characteristics and use of industrial carrier boards and modules;
2) Physical dimension of hardware, relevant structure diagram and line sequence definition of specific
interface;
3) Burn in verification of all BSP support packages provided by the company;
4) The company released burn environment construction, entry-level use. ;
5) Various peripheral module drivers released by the company;
6) The company's product fault diagnosis and after-sales maintenance services;
2. Scope of technical discussion
Due to the wide range of embedded system knowledge and various types of involvement, we can not
guarantee that all kinds of questions can be answered one by one. The following content is not available
for technical support, only suggestions can be provided.

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1) Knowledge beyond the course published by our company;
2) Specific software program design;
3) Technical support for industrial carrier not issued by the company;
4) All kinds of driving support for industrial carrier board not issued by the company;
5) Hardware principle and drive design of peripheral module not issued by our company;
3. Technical support mode
1)Official website or email questions (recommended):https://www.realtimesai.com/cn/download.html
techsupport@realtimes.cn
2) Official Taobao through Alibaba Wangwang consultation: https://shop340963258.taobao.com/
3) Wechat group consultation (wechat Group No. consults Taobao customer service or sales, and
Taobao purchase order No. needs to be provided for verification);
4) Technical support email: techsupport@realtimes.cn
5) Tel: 010-84284669
4. Technical support time
Monday to Friday; 8:30-12:00 am; 1:00-17:30 PM;
The company arranges the rest according to the national legal holidays, during which it may not be able
to provide technical support, please send the problem to the technical support email. We will reply to
you as soon as possible on weekdays.
5. Complaints and suggestions
If you are not satisfied with us or have suggestions, you can send an email to yu.qin @ realtimes.cn For
feedback, please call 010-84284669 for further improvement.
6. Customized development services
The company provides the embedded operating system driver based on NVIDIA Jetson series and the
paid customized development service of hardware carrier board to shorten your product development
cycle.
Please email the request to info@realtimes.cn
Data acquisition and subsequent update
1. Access to information
Download on our website
The company's website contains supporting information of its products, including product user
manual, NVIDIA Jetson series module data manual, BSP driver support package for carrier board,
supporting peripheral driver files, interface test verification method, FAQ, system burning guide,
etc. get into www.realtimesai.com , select "data download" in the navigation bar, find the
data you need, and click download.
2. . Subsequent updates
Updates of subsequent documents, BSP, driver files and other official account will be updated in time. We will
pay close attention to our developments in order to ensure that your information is up to date. We will push
through WeChat public.

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Product presentation
1 Introduction
RTSS-X102 is a new Feiyun Smart Box™based on NVIDIA Jetson AGX Xavier /AGX Xavier
industry/AGX Orin module design, pre-installed with Ubuntu 18.04 operating system, using super strong and
lightweight aluminum alloy material design, fanless structure conduction heat dissipation, with Excellent heat
dissipation capacity, compact and lightweight overall size, excellent ergonomic structure, reserved flank
structure for on-site installation, with 7x24 hours of on-site long MTBF stable operation, can be used in robots,
unmanned delivery vehicles, smart gates , intelligent vending cabinets and other autonomous machines are ideal
carriers for deploying AI computing power at the edge for deep learning.
1.1 Features
Compatible with NVIDIA Jetson AGX Xavier /AGX Xavier industry/AGX Orin module
1 x HDMI TYPE A interface
1 x Gigabit Ethernet (10/100/1000Mbps adaptive; half duplex/full duplex adaptive)
2 x USB TYPE A 3.1 ports GEN1,support usb2.0, usb3.1 signals, and provide 1A output current
2 x USB TYPE A 2.0 ports,support usb2.0 signals, and provide 1A output current
1 x Micro USB 2.0 interface, used as a programming interface
1 x Micro SD Card slot
1 x Micro SIM Card slot
1 x Mini PCIe interface (built-in interface)
1 x M.2 KEY M interface(built-in interface)
4 x LED Status indicator
1 x COM interface(RS232)
1 x Debug COM interface(RS232)
1 x Multi-function interface (support 1 x RS485, 2 x CAN, 6 GPIOs provide positive and negative
poles)
1 x Reset Button
1 x Recovery Button
Dimensions:214.60mm×194.42mm×57.78mm
Power:+9V~+20V
Temperature:-25~+65℃
Weight:About 1780g

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1.2 Ordering Information
Model Options
Functional Description
RTSS-X102
Xavier Feiyun Smart Box Cooling Edition, built-in Xavier 32GB
module, pre-installed Ubuntu 18.04, built-in 32GB eMMC; 2 x USB
3.1, 2 x USB2.0, 1 x Micro USB2.0, 1 x HDMI, 1 x GbE, 1 x Micro
SD, 1 x Micro SIM, 1 x Mini PCIe, 1 x M.2 KEY M, 1 x RS232, 1 x
Debug RS232,1 x RS485, 2 x GPI, 4 x GPO, 2 x CAN, 4G
module/NVME storage/WIFI and Bluetooth optional; power
indicator, -25—+65°C; including power adapter, wiring (system
programming cable) to provide Rite-Hite new era RTS Linux4Tegra
software support package
RTSV-6911i (optional )
Pro Capture Mini SDI (optional )
Pro Capture Mini HDMI (optional )
Mini-pcie Video Capture Card ,RTSV-6911i (8-channel D1
NTSC/PAL video input), Pro Capture Mini SDI (single-channel SDI
video input),Pro Capture Mini HDMI (single-channel HDMI Video
Input)
miniPCIe to M.2.M (optional )
mini-PCIe to M.2 Key M interface card
Eco Capture Dual SDI M.2 (optional)
Eco Capture Quad SDI M.2(optional)
M.2 Video capture card,Eco Capture Dual SDI M.2 (dual-channel
SDI video input), Eco Capture Quad SDI M.2(four-channel SDI
Video input)
ME909S-821(optional)
Mini PCIe Full netcom 4G module
Order online
https://shop340963258.taobao.com
https://mall.jd.com/index-824786.html
1.3 Wiring Pack Configuration
Components
Quantity
Function description
System Flash line
1
Micro USB to USB TYPE-A male system flash cable

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Product specifications
1External interface function and location
RTSS-X102 FRONT
RTSS-X102 BACK

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2Connectors Description
2.1 HDMI Display interface
Function
HDMI Display interface
Marking
HDMI
Type
Standard HDMI interface
2.2 Gigabit Ethernet
Function
Ethernet connector
Marking
GbE
Type
Standard RJ45 network port
2.3 Micro USB interface
Function
Micro USB interface
Marking
OTG
Type
Standard Micro USB OTG interface
Note: Micro USB OTG interface is used for system flash
2.4 Micro SD card slot
Function
Micro SD card slot
Marking
Micro SD
Type
Standard Micro SD card slot
2.5 Micro SIM card slot
Function
Micro SIM card slot
Marking
SIM
Type
Standard Micro SIM card slot
2.6 RECOVERY Button
Function
RECOVERY Button
Marking
RECOVERY
Pin define
Put the system into Recovery mode

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2.7 RESET Button
Function
RESET Button
Marking
RESET
Pin define
Reboot the system
2.8 LED lights
Function
LED lights
Marking
ALARM/HDD/USER/POWER
Pin define
ALARM: Flinking when the system runs flickering
HDD: SSD runs the indicator light, extinguished when the default is
not inserted and stored
USER: Software definition-programmable (GPIO484), flickering at
normal runtime by default
POWER: Yellow light, always on - the carrier board starts normally
2.9 USB3.0 interface
Function
USB3.0 connector
Marking
USB3.0 x 2
Type
Double-layer USB TYPE-A 3.0 interface
Pin define
Layer
Upper layer
Type
USB 3.0
Pin
Signal
Pin
Signal
1
VBUS
2
USB 2.0 D-
3
USB 2.0 D+
4
GND
5
SSRX-
6
SSRX+
7
GND
8
SSTX-
9
SSTX+
Layer
Lower level
Type
USB 3.0
Pin
Signal
Pin
Signal
1
VBUS
2
USB 2.0 D-
3
USB 2.0 D+
4
GND
5
SSRX-
6
SSRX+
7
GND
8
SSTX-
9
SSTX+

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2.10 USB2.0 Connector
Function
USB2.0 Connector
Marking
USB2.0 x 2
Type
Double-layer USB Type-A 2.0 interface
Pin define
Layer
Upper layer
Type
USB 2.0
Pin
Signal
Pin
Signal
1
VBUS
2
USB 2.0 D-
3
USB 2.0 D+
4
GND
Layer
Upper layer
Type
USB 2.0
Pin
Signal
Pin
Signal
1
VBUS
2
USB 2.0 D-
3
USB 2.0 D+
4
GND
2.11 Power interface
Function
Power interface
Marking
DC IN
Pin define
Input voltage range: +9v~+20v
It is strictly forbidden to connect the cable with live voltage!
Pin
Signal
Pin
Signal
1
GND
2
VCC
3
GND
4
VCC
2.12 Debug serial port
Function
Debug serial port
Marking
COM1
Type
DB9
Pin define
Pin
Signal
Pin
Signal
1
NC
6
NC
2
RXD
7
NC
3
TXD
8
NC
4
NC
9
NC
5
GND
The mapping file in the /dev directory corresponding to the serial
port is: ttyTCU0

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This interface is to debug the serial port and cannot be changed to
other functions
2.13 RS232
Function
RS232
Marking
COM2
Type
DB9
Pin define
Pin
Signal
Pin
Signal
1
NC
6
NC
2
RXD
7
NC
3
TXD
8
NC
4
NC
9
NC
5
GND
The mapping file in the /dev directory corresponding to the serial
port is: ttyTHS0
2.14 Multifunction Pin
Function
Multifunction Pin
Marking
OUT
Type
3.81mm pitch 2x10Pin double row straight pins
Pin define
Pin
Signal
Pin
Signal
1
RS485_A
2
OUT1+
3
RS485_B
4
OUT1-
5
CAN0H
6
OUT2+
7
CAN0L
8
OUT2-
9
CAN1H
10
OUT3+
11
CAN1L
12
OUT3-
13
IN1+
14
OUT4+
15
IN1-
16
OUT4-
17
IN2+
18
GND
19
IN2-
20
GND
The mapping numbers of GPIO IN1 and IN2 in the system are: 428,
429
The mapping numbers of GPIO OUT1, OUT2, OUT3, OUT4 in the
system are: 253, 254, 256, 258
RS485 corresponding hardware UART2. The mapping is ttyTHS1

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3 Product size diagram
4Hardware update history
RTSS-X102 Board card hardware update history
Revision
Reason for change
V1.0
Initial release

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Software version supporting instructions
RTSS-X102 is a complete product with AGX Xavier /AGX Xavier industry/AGX Orin module as the core,
providing developers with one-stop terminal equipment to help developers develop applications.
RTSS-X102 Feiyun Smart Box supporting software includes:
-L4T (Linux for Tegra): L4T provides "OS" for your Feiyun Smart Box, including Linux kernel,
bootloader, board support package (BSP) and sample file system. (By default, a pure system has been
installed for the device, and Jetpack needs to be installed by itself)
-Jetpack: Jetpack sdk is the most comprehensive solution for building AI applications. It includes software
libraries and APIs, samples, developer tools and documentation for the latest and previous versions of
Jetson products.
1 Use
1.1 Picture of products
1.2 Smart box power on and start
a) Make sure the voltage of all external systems is turned off
b) Install the necessary external cables. (eg: display cable connected to HDMI monitor, USB cable
connected to keyboard and mouse, etc.)
c) Connect the matching power adapter to the DC jack of Feiyun Smart Box, and plug the AC port into the
AC power outlet.
d) RTSS-X102 adopts automatic power-on design, when the power is turned on, the system will
automatically power on and start.
1.3 Recovery Mode
Jetson AGX Xavier /AGX Xavier industry/AGX Orin core module can work in normal mode and recovery
mode. In Recovery mode, file system update, kernel update, boot loader update, BCT update and other
operations can be performed.
The steps to enter Recovery Mode are as follows:
a) Turn off the system power supply.
b) Use a USB cable to connect the Micro USB (OTG) port of the RTSS-X102 with the Host (PC)
development host USB port.
c) Press and hold the Recovery button to supply power to the system for more than 3 seconds, then release
Recovery button
d) The system enters Recovery mode, at which time subsequent operations can be performed.

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2 Board Support Package (BSP)
The RTSS-X102 carrier board works when using the Agx Xavier module programmed with the official
original NVIDIA Linux For Tegra (L4T). HDMI, Gigabit Ethernet, USB2.0, serial port, GPIO, SD card, I2C
bus, fan interface can work normally; but Mini-PCIe, M.2, USB3.0, fan interface, etc. can not work normally.
To enable all interfaces on the RTSS-X102 board, you need to load the supporting board support package (BSP).
BSP needs to use the flash method to burn the system before it can be successfully loaded and effective; so that
your device can start and run quickly. SDK Manager is used to install all other JetPack components except L4T.
For the installation of the operating system and jetpack, please refer to the AGX Xavier system instruction
manual (Ruitai Cloud Network Disk/Help Documentation/Jetsonx System Burning and Backup Directory).
RTSS-X102 board-level patch support package download jump link:
https://www.realtimes.cn/cn/software.html
3 Jetpack
Nvidia jetpack sdk is the most comprehensive solution for building AI applications. It includes software
libraries and apis, examples, developer tools and documentation for the latest and previous versions of Jetson
products.
3.1 Jetpack Component summary
This section briefly introduces each component of JetPack. For more detailed information about these
components, please refer to JetPack's online documentation.
OS Image
JetPack includes a reference file system derived from Ubuntu. (Development kit system, no need to install)
Libraries and APIs
JetPack library and API include:
•TensorRT and cuDNN for high-performance deep learning applications
•CUDA for multi-domain GPU accelerated applications
•NVIDIA Container Runtime for containerized GPU accelerated applications
•Multimedia API package for camera application and sensor driver development
•VisionWorks, OpenCV and VPI for visual computing applications
•Sample application
3.2 How to install Jetpack
Overview of process steps
Installing JetPack to your Jetson device requires you to perform the following steps:
1. Download and install the NVIDIA SDK Manager on the Linux host.
2. Connect your jetson device to the Linux host (Micro USB or network (same network segment).
3. Test your device can connect via ssh.
4. Use SDK Manager to select and install the required components.

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Download and install the NVIDIA SDK Manager on the Linux host.
You must have a Linux host with internet access to run SDK Manager and refresh the developer kit. The
supported host operating systems are:
Ubuntu Linux x64 Version 18.04 or 16.04
Download and install NVIDIA SDK Manager.
sdkmanager Installation package:sdkmanager-[version].[build#].deb
The current version is:sdkmanager_1.2.0
sdkmanager install
$ sudo apt install ./sdkmanager-[version].[build#].deb
Connect your jetson device to the Linux host
Prepare your Jetson device for the following settings. (If the equipment system is not initialized, the system
user needs to initialize after power-on)
- Connect the monitor, keyboard and mouse to the Jetson Feiyun smart box device (please refer to the
interface description above).
-Use Micro USB cable to connect Linux host and Jetson Feiyun Smart Box (or network (same network
segment))
-During the setup process, SDK Manager will provide Internet connection for your jetson Feiyun Smart
Box via USB or network connection.
-Connect the supplied power adapter to the DC jack of the Feiyun Smart Box, and plug the AC interface
into an AC power outlet.
Test that your device can connect via ssh.
If connected via Micro USB, enter lsusb under the Linux host terminal to see the nvidia crop
The device can be accessed through ping or ssh commands
$ ping 192.168.55.1
or
$ ssh <jetson_user>@192.168.55.1
If connected via a network, check whether the device ip address is in the same network segment as the
Linux host on the Feiyun Smart Box, and the Feiyun Smart Box device can be accessed through the ping or
ssh command.
$ ping <jetson_ip>
or
$ ssh <jetson_user>@<jetson_device_ip>

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Use SDK Manager to select and install the required components
NVIDIA SDK Manager supports installing software to Jetson core (Flying Cloud Smart Box). For
complete instructions, please refer to Chapter 5 of "Xavier NX System Programming Manual".
3.3 Sample application
JetPack includes several examples that demonstrate the use of JetPack components.
They are stored in the reference file system and can be compiled in the developer toolkit.
3.4 Developer tools
JetPack includes the following development tools. Some are used directly on the Jetson system, and some
run on a Linux host connected to the Jetson system.
•Application development and debugging tools
•NSight Eclipse version for GPU accelerated application development: runs on a Linux host. Support all
Jetson products.
•CUDA-GDB for application debugging: Run on Jetson system or Linux host. Support all Jetson products.
•CUDA-MEMCHECKdebug application memory error: run on Jetson system. Support all Jetson products.
•Application analysis and optimization tools
•NSight Systems for application multi-core CPU evaluation: run on a Linux host. Helps you improve
application performance by identifying the slower parts of the code. Support all Jetson products.
•NVIDIA®Nsight™ compute Kernel Analyzer: An interactive analysis tool for CUDA applications. It
provides detailed performance indicators and API debugging through user interface and command line tools.
•NSight Graphics for graphics application debugging and evaluation: a consolegrade tool for debugging
and optimizing OpenGL and OpenGL ES programs. Run on the Linux host. Support all Jetson products.
Component
Location
TensorRT
/usr/src/tensorrt/samples/
cuDNN
/usr/src/cudnn_samples_/
CUDA
/usr/local/cuda-/samples/
Multimedia API
/usr/src/tegra_multimedia_api/
VisionWorks
/usr/share/visionworks/sources/samples/
/usr/share/visionworks-tracking/sources/samples/
/usr/share/visionworks-sfm/sources/samples/
OpenCV
/usr/share/OpenCV/samples/
VPI
/opt/nvidia/vpi/vpi-/samples

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3.5 Documentation
Documents related to developers using JetPack include:
•JetPack Documentation
•VisionWorks Documentation
•Nsight Eclipse Edition Documentation
•CUDA-GDB Documentation
•CUDA-MEMCHECK Documentation
•TensorRT Documentation
•cuDNN Documentation
•CUDA Toolkit
•NVIDIA Container Runtime
•OpenCV Documentation
•Jetson Linux Multimedia API Reference
•Nsight Systems
•nvprof
•Visual Profiler
•Nsight Graphics
•Nsight Compute CLI
•VPI–Vision Programming Interface

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Terms of Warranty
Important note
Each embedded product provided by Realtimes Technology is free from any defects in material and
process,fully in line with the specifications officially issued by the original factory.
Realtimes Technology warranty covers the original products,If the parts configured by the dealer are out of
order, please consult with the dealer to solve the problem. All the baseplate and core modules provided by Ruitai
New Era (Beijing) Technology Co., Ltd. are guaranteed for 3 years, while the other peripherals are guaranteed
for 1 year (life-long maintenance service is provided if the warranty period is beyond the warranty period).The
warranty period starts from the date of delivery, for the products repaired within the warranty period, the repair
parts shall be extended for 12 months.Unless notified by Realtimes Technology, the date of your original
invoice shall be the date of shipment.
How do I get warranty services
If the product does not work properly, Please contact Realtimes Technology or dealer for warranty service,
please show invoice when product warranty(this is the proof for you getting warranty service).
Warranty solution
When you ask for warranty service, please follow Realtimes Technology warranty process,You will need to
receive your first diagnosis from a technicial engineer by phone or by email,at that time,we need you to
cooperate with us to fill in all the questions on the RMA form provided by us. Once we accurately determine the
cause of the fault and the location of the damage ,we will provide the charge list for the out of warranty
products,which needs your confirmation.Realtimes Technology keep the right to repair or replace the products.
If the product is replaced or repaired, the replaced faulty product or the repaired and replaced faulty parts will be
returned to Realtimes Technology.
For products under warranty,the customer shall bear the freight when the product is returned to the
manufacturer,Realtimes Technology will bear the ship cost of the products after maintenance.
The following conditions are not covered by the warranty terms
a) Improper installation, improper use, misuse and abuse of products(Overloading, for example).
b) Improper maintenance and storage(Such as fire, explosion, etc)or natural disasters(such as lightning
stroke,earthquake,typhoon,etc)
c) Personal unauthorized changing the product(such as changing circuit characteristics, mechanical
characteristics, software characteristics,Conformal coating).
d) Other failures which are clearly due to misuse(such as overvoltage,polarity reversal, the pin bent or
broken,the wrong connection,drop damage,transportation damage,damage due to over operating
temperature and so on).
e) The logo and part number on the product have been deleted or removed.
f) The product is out of warranty.
Special concerns
Table of contents
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