Ruckus Wireless ZoneFlex series User manual

ZoneFlex Indoor Access Point
Release 104.0
User Guide
Part Number: 800-71241-001 Rev A
Published: 22 August 2016
www.ruckuswireless.com

Copyright Notice and Proprietary
Information
Copyright 2016. Ruckus Wireless, Inc. All rights reserved.
No part of this documentation may be used, reproduced, transmitted, or translated, in
any form or by any means, electronic, mechanical, manual, optical, or otherwise, without
prior written permission of Ruckus Wireless, Inc. (“Ruckus”), or as expressly provided
by under license from Ruckus.
Destination Control Statement
Technical data contained in this publication may be subject to the export control laws
of the United States of America. Disclosure to nationals of other countries contrary to
United States law is prohibited. It is the reader’s responsibility to determine the applicable
regulations and to comply with them.
Disclaimer
THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”)
IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY. RUCKUS AND ITS
LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH
REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A
PARTICULAR PURPOSE, OR THAT THE MATERIAL IS ERROR-FREE, ACCURATE OR
RELIABLE. RUCKUS RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO
THE MATERIAL AT ANY TIME.
Limitation of Liability
IN NO EVENT SHALL RUCKUS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS,
REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER
IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE
OF, THE MATERIAL.
Trademarks
Ruckus Wireless, Ruckus, the bark logo, BeamFlex, ChannelFly, Dynamic PSK,
FlexMaster, Simply Better Wireless, SmartCell, SmartMesh, SmartZone, Unleashed,
ZoneDirector and ZoneFlex are trademarks of Ruckus Wireless, Inc. in the United States
and other countries. All other product or company names may be trademarks of their
respective owners.
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Contents
Copyright Notice and Proprietary Information.............................................................................2
1 Introduction
Overview of the Ruckus Wireless Access Point.....................................................................6
Unpacking the Ruckus Wireless AP......................................................................................6
Package Contents................................................................................................................6
Controller Discovery and Standalone Operation....................................................................7
Getting to Know the AP Features..........................................................................................8
ZoneFlex 7055 Wall Switch.............................................................................................9
ZoneFlex 7352..............................................................................................................17
ZoneFlex 7372..............................................................................................................21
ZoneFlex 7372-E...........................................................................................................25
ZoneFlex 7982..............................................................................................................28
ZoneFlex H500 Wall Switch...........................................................................................32
ZoneFlex H510 Wall Switch...........................................................................................38
ZoneFlex R300..............................................................................................................42
ZoneFlex R310..............................................................................................................45
ZoneFlex R500..............................................................................................................49
ZoneFlex R510..............................................................................................................53
ZoneFlex R600..............................................................................................................57
ZoneFlex R700..............................................................................................................61
ZoneFlex R710..............................................................................................................65
2 Installation
Before You Begin................................................................................................................72
Performing a Site Survey...............................................................................................72
Determining the Optimal Mounting Location and Orientation.........................................72
Step 1: Preconfiguring the AP.............................................................................................74
Configuring the AP for Management by a SmartZone Controller....................................75
Configuring the AP for Management by ZoneDirector....................................................75
Configuring the AP for Standalone Operation or for Management by FM.......................76
Step 2: Verifying AP Operation............................................................................................83
Connect the AP to the Network.....................................................................................83
Associate a Wireless Client with the AP.........................................................................83
Check the LEDs............................................................................................................84
Check the TR069 Status (FlexMaster Management Only)..............................................84
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Disconnect the AP from the Network.............................................................................84
Step 3: Deploying the AP....................................................................................................85
1. Choosing a Location for the AP.................................................................................85
2. Connecting the AP to a Power Source and the Network...........................................85
Troubleshooting the Installation...........................................................................................86
3 Navigation
Navigating the Web Interface..............................................................................................88
When You Are Using a Dual-Band AP.................................................................................89
4 Configuration
Configuring the AP..............................................................................................................90
Configuring Device Settings...........................................................................................90
Configuring Internet Settings.........................................................................................92
Configuring Wireless Settings........................................................................................99
Configuring Ethernet Ports..........................................................................................116
Configuring Hotspot Service........................................................................................121
5 Administration
Viewing Current Device Settings.......................................................................................128
Viewing Current Internet Connection Settings...................................................................128
Viewing Current Local Subnet Settings.............................................................................129
Viewing Common Wireless Settings..................................................................................130
Viewing Associated Wireless Clients..................................................................................132
Changing the Administrative Login Settings......................................................................133
Enabling Other Management Access Options...................................................................134
Viewing FlexMaster Management Status...........................................................................138
Pointing the AP to FlexMaster...........................................................................................139
Working with Event Logs and Syslog Servers....................................................................140
Enabling Logging and Sending Event Logs to a Syslog Server....................................140
Sending a Copy of the Log File to Ruckus Wireless Support........................................141
Saving a Copy of the Current Log to Your Computer...................................................141
Upgrading the Firmware Image.........................................................................................142
Upgrading Manually via FTP or TFTP...........................................................................142
Upgrading Manually via the Web.................................................................................143
Upgrading Manually via Local File................................................................................143
Scheduling Automatic Upgrades.................................................................................143
Rebooting the AP..............................................................................................................144
Resetting the AP to Factory Defaults.................................................................................145
Running Diagnostics.........................................................................................................145
4ZoneFlex Indoor Access Point Release 104.0 User Guide

Where to Find More Information........................................................................................146
Appendix A: AP Support for Bluetooth Low Energy Devices
Appendix B: Configuring Link Aggregation (LACP) for AP Backhaul
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Introduction 1
Overview of the Ruckus Wireless Access Point
Congratulations on your purchase of the Ruckus Wireless AP!
Ruckus Wireless APs are the industry's most easy to use, yet robust and feature-rich
Wi-Fi APs designed to bring power and simplicity together for large-scale indoor
deployments.
Your Ruckus Wireless AP uses BeamFlex, a patented antenna technology from Ruckus
Wireless that allows wireless signals to navigate around interference, extend wireless
signal range, and increase speeds and capacity for wireless networks. The BeamFlex
antenna system consists of an array of high-gain directional antenna elements that allow
Ruckus Wireless APs to find quality signal paths in a changing environment, and sustain
the baseline performance required for supporting data, audio and video applications.
Your Ruckus Wireless AP can be deployed in standalone mode with or without a
FlexMaster (FM) manager, or as part of the Ruckus Wireless Smart WLAN system, in
which it can be managed by a Ruckus Wireless ZoneDirector or SmartZone controller.
NOTE For more information on the Ruckus Wireless system (including Ruckus Wireless
controllers and FlexMaster server), BeamFlex, and other Ruckus Wireless technologies,
visit www.ruckuswireless.com.
Unpacking the Ruckus Wireless AP
The first step after you have purchased a Ruckus Wireless indoor AP is to unpack the
AP and check the package contents.
1. Open the AP package, and then carefully remove the contents.
2. Return all packing materials to the shipping box, and put the box away in a dry
location.
3. Verify that all items listed in Package Contents below are included in the package.
Check each item for damage. If any item is damaged or missing, notify your authorized
Ruckus Wireless sales representative.
Package Contents
A complete AP package contains all of the items listed below:
•Ruckus Wireless AP
•Software License Agreement/Product Warranty Statement
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•Declaration of Conformity, if required
•Quick Setup Guide
•(Ethernet cables, power adapters and mounting kits are optional accessories that
may or may not be included depending on the SKU purchased)
Controller Discovery and Standalone Operation
Ruckus Wireless ZoneFlex Access Points can operate in either standalone mode, be
managed by FlexMaster server, or be managed by any of the Ruckus controller products.
How Standalone APs Learn Controller Addresses
If your AP will be managed by a controller, you will need some way to ensure that the
AP can discover the controller on the network. There are several different ways to do
this, and the specific controller user documents contain more details on discovery for
that particular controller product family.
This section provides a brief overview of the options available for controller discovery.
Ruckus Cloud
ZoneFlex APs discover Ruckus Cloud controllers by querying the Ruckus Cloud AP
Registrar (ap-registrar.ruckuswireless.com) via HTTPS to learn the Ruckus Cloud address.
APs will search for a Ruckus Cloud controller more frequently after initial boot up, and
less frequently after the first 14 days.
Standalone APs will query the Registrar with the following frequency:
Table 1: How often APs query the Registrar to learn Ruckus Cloud controller addresses
AP UptimeQuery Frequency
< 1 hour15 seconds
1 hours ~ 48 hours5 minutes
2 days ~ 14 days1 hour
14 days ~ forever12 hours
SmartZone
APs discover SmartZone controllers using any of the following methods:
•mDNS discovery on local IP subnet
•DHCP Option 43 sub-option 6
•DHCPv6 Option 17 sub-option 6
•DHCPv6 Option 52
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•DNS entry named "ruckuscontroller.<local domain>"
•AP CLI command "set scg ip"
ZoneDirector
APs discover ZoneDirector controllers using any of the following methods:
•IP subnet broadcast
•DHCP Option 43 sub-option 3
•DHCPv6 Option 17 sub-option 3
•DHCPv6 Option 52
•DNS entry named "zonedirector.<local domain>"
•AP CLI command "set director ip"
Getting to Know the AP Features
This section identifies the physical features of each Ruckus Wireless AP model that is
discussed in this guide. Before you begin the installation process, Ruckus Wireless
recommends that you become familiar with these features.
NOTE This User Guide does not include information on Ruckus Wireless Outdoor APs
or the ZoneFlex 7731 or P300 Wireless Bridge products. For information on those
ZoneFlex AP models, along with Ruckus Wireless ZoneDirector and SmartZone
controllers, FlexMaster, and other product lines, refer to their respective user
documentation available from support.ruckuswireless.com.
This release supports the following ZoneFlex indoor AP models:
•ZoneFlex 7055 Wall Switch on page 9
•ZoneFlex 7352 on page 17
•ZoneFlex 7372 on page 21
•ZoneFlex 7372-E on page 25
•ZoneFlex 7982 on page 28
•ZoneFlex H500 Wall Switch on page 32
•ZoneFlex H510 Wall Switch on page 38
•ZoneFlex R300 on page 42
•ZoneFlex R310 on page 45
•ZoneFlex R500 on page 49
•ZoneFlex R510 on page 53
•ZoneFlex R600 on page 57
•ZoneFlex R700 on page 61
•ZoneFlex R710 on page 65
8ZoneFlex Indoor Access Point Release 104.0 User Guide
Introduction
Getting to Know the AP Features

ZoneFlex 7055 Wall Switch
The ZoneFlex 7055 is a multiservice 802.11n dual-band concurrent two-stream
wired/wireless wall switch.
NOTE The 100.x AP base images support standalone mode and FlexMaster (FM)
WLAN manager operation. The SmartZone software-compatible images only support
Ruckus Wireless SCG, SZ and vSZ controllers. The ZD-compatible images only support
ZD controllers.
NOTE The 7055 requires a minimum of AP base image 100.0.0 and later to operate,
or SCG 1.0 and later, vSZ 2.5 and later, SmartZone software 3.2 and later, or ZD 9.6
and later to operate.
The 7055 is designed for installation in an electrical junction box. This section identifies
the physical features the 7055. Before you begin the installation process, Ruckus Wireless
recommends that you become familiar with these features.
Front View Features
The front view of the 7055 includes four Ethernet Ports, a pass through port and a DC
in socket on the bottom front panel. Refer to the following table for more information.
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Figure 1: ZF7055 front view
Table 2: ZF7055 front view features
DescriptionNameNumber
Pass through port.Pass Through port1
Optional 48V DC power
input.
Power Input2
Three 10/100 RJ-45
Ethernet Ports.
LAN1-LAN33
One 10/100 RJ-45 LAN port
with PoE out. Supports
802.3af PSE Class 0/2
(depending on power input).
LAN44
Refer to “Reset Buttons”
below for details.
Reset buttons5
Rear Panel Features
The following figure shows the rear panel of the 7055. For a description of each rear
panel element, refer to the table below.
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Figure 2: ZF 7055 rear panel
Table 3: ZF 7055 rear panel features
DescriptionNameNumber
Uplink LAN port that
supports 802.3af and
802.3at Power over
Ethernet (PoE) input.
PoE In LAN/Uplink1
110 punchdown block.Punch down Block2
RJ-45 pass through port for
the pass through
connection.
Pass Through Port3
See LEDs table for LED
descriptions and behaviors.
LEDs4
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LEDs
Refer to the table below for descriptions of LEDs and their behaviors. The LEDs are not
visible once the AP is installed.
Table 4: ZF 7055 LEDs
DefinitionLED
•Off: Off
•Red: Bootup in process
•Flashing Green: No routable IP address
•Green: On
PWR
•Green: Link up.
•Flashing green: Activity.
•Off: Link down.
WAN
•Off: The WLAN service is down.
•Amber: The WLAN is up, but no clients
are associated and no downlink MAPs
are connected.
•Green: The WLAN is up and at least
one client is associated. No downlink
MAPs are connected.
•Slow flashing green (one flash every two
seconds): The WLAN is up and at least
one downlink MAP is connected. No
clients are associated.
•Fast flashing green (two flashes every
second): The WLAN is up, at least one
downlink MAP is connected, and at
least one client is associated.
5G
•Off: The WLAN service is down.
•Amber: The WLAN is up, but no clients
are associated and no downlink MAPs
are connected.
•Green: The WLAN is up and at least
one client is associated. No downlink
MAPs are connected.
2.4G
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DefinitionLED
•Off: The AP is operating in standalone
mode or operating as a root AP (RAP)
or a non-mesh AP.
•Green: The AP is functioning as a Mesh
AP (MAP), and the wireless signal to its
uplink AP is good.
•Fast flashing green (two flashes every
second): The AP is functioning as a
Mesh AP (MAP), and the wireless signal
to its uplink AP is fair.
•Slow flashing green (one flash every two
seconds): Mesh networking is enabled,
but the AP is still searching for a mesh
uplink.
AIR
•Off: The AP is not being managed by a
Ruckus Wireless controller (standalone
mode).
•Green: The AP is being managed by a
Ruckus Wireless controller.
•Slow flashing green (one flash every two
seconds): The AP is being managed by
a controller, but is currently unable to
communicate with the controller.
•Fast flashing green (two flashes every
second): The AP is being managed by
a controller and is currently receiving
configuration settings (provisioning) or
an image update.
DIR
•Green: Link up.
•Flashing green: Activity.
•Off: Link down.
LAN1 - LAN4
Reset Buttons
Two reset buttons on the left side of the AP are used to reboot or factory reset the AP.
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Figure 3: Reset buttons
Press and hold the Soft Reset button for three seconds or more to reset the AP to
factory defaults. Press and release the Hard Reset button to restart the AP.
NOTE On the 7055, the Hard reset button restarts the AP, while the Soft reset button
reverts the AP to factory default settings.
7055 Physical Installation
This section describes the physical installation instructions for mounting the 7055 to an
electrical outlet box.
CAUTION! The AP and all interconnected equipment must be installed indoors within
the same building, including the PoE powered network connection as described by
Environment A of the 802.3af standard.
CAUTION! Ensure that you use a Cat5e or better Ethernet cable to supply PoE power
and LAN connectivity running to the outlet box where the AP will be installed.
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1. Prepare the electrical outlet box.
2. The 7055 can be mounted to a variety of commonly used electrical outlet box formats,
including US style outlet boxes conforming to NEMA-WD6, and EU style outlet boxes
conforming to BS 4662.
NOTE The 7055 comes with a bracket for a single 1-gang electrical outlet box. For
adjacent outlet boxes, use the optional Ruckus Wireless ZF7055 adjacent wall bracket
kit (part number 902-0111-000).
•Remove the outlet box cover from the outlet box, retaining the original box cover
screws.
•Align the mounting bracket with the outlet box so that the screw holes line up (the
bracket provides multiple holes for different outlet box designs), and
•Pull the Ethernet cable through the center of the mounting bracket.
•Affix the mounting bracket to the outlet box using the original outlet box cover
screws. If the original outlet box screw heads extend over 2mm from the bracket,
then use the enclosed low profile mounting screws instead.
•Run the required cables through the electrical outlet box allowing sufficient slack
for the cables to reach the not yet installed 7055.
3. Connect the cables.
•Connect an Ethernet cable providing PoE power and network connectivity to the
PoE In LAN / Uplink port using either a standard RJ45 connector or the 110
punch-down block (refer to Using the 110 Punch Down Block on page 16).
•If PoE power is not available, the AP can be powered using an optional DC power
adapter (Ruckus part No. 902-0170-XX10, sold separately)
•If required, connect the cable providing support for pass-through devices to the
Pass Through port.
NOTE The status LEDs are intentionally not visible once the 7055 is mounted.
Complete any verification or troubleshooting that requires visibility of the LEDs before
mounting.
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Figure 4: Attach 7055 AP cables before mounting to the bracket
4. Mount the AP to the bracket.
•Snap the AP onto the mounting bracket by hooking the two locking tabs on the
bottom of the bracket into the slots on the bottom of the AP. Then push the top
of the AP in toward the wall until it snaps in place.
•Use the two Torx bracket screws provided to secure the AP to the mounting
bracket using a T10 Torx screwdriver.
Figure 5: Secure the 7055 AP to the bracket using Torx screws
Using the 110 Punch Down Block
The ZF 7055 provides a 110 punch down block in addition to the RJ-45 port on the rear
of the AP for power and network connectivity.
CAUTION! Do not connect both the Punch-down block and the Uplink port to a
network. Only one connection can be used at a time.
If you prefer to use the 110 Punch-down block connector rather than the RJ-45 connector
for power and network connectivity, refer to the following diagram for wiring details.
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Figure 6: 7055 AP punch-down block wiring
ZoneFlex 7352
The ZoneFlex 7352 is a best-performing, mobile-ready, two-stream single-band (2.4
GHz) 802.11n AP.
NOTE The 100.x AP base images support standalone mode and FlexMaster (FM)
WLAN manager operation. The SmartZone software-compatible images only support
Ruckus Wireless SCG, SZ and vSZ controllers The ZD-compatible images only support
ZD controllers.
NOTE The 7352 requires a minimum of AP base image 100.0.0 and later to operate,
or SCG 1.1.1 and later, vSZ 2.5 and later, SmartZone software 3.2 and later, or ZD 9.5.1
and later to operate.
The 7352 includes five LEDs on its front panel and buttons and connectors on its rear
panel.
Front Panel
The following figure shows the top view of the 7352. For a description of each front panel
part, refer to the table below.
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Figure 7: 7352 top view
Table 5: 7352 front panel elements
DescriptionLED
•Off: Off.
•Red: Boot up in process.
•Flashing Green: No routable IP address
•Green: On.
PWR LED
Not used in this model.OPT LED
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DescriptionLED
•Off: The AP is not being managed by a
Ruckus Wireless controller (standalone
mode).
•Green: The AP is being managed by a
Ruckus Wireless controller.
•Slow flashing green (one flash every two
seconds): The AP is being managed by
a controller, but is currently unable to
communicate with the controller.
•Fast flashing green (two flashes every
second): The AP is being managed by
a controller and is currently receiving
configuration settings (provisioning) or
an image update.
DIR LED
•Off: The WLAN service is down.
•Amber: The WLAN service is up and no
clients are associated (standalone), or
no wireless clients and no downlink
MAPs are connected (RAP).
•Green: The WLAN service is up and at
least one wireless client is associated.
If Mesh is enabled, no downlink MAPs
are connected.
•Fast flashing green: The WLAN service
is up, at least one client is associated,
and at least one Mesh downlink is
connected.
•Slow flashing green: At least one Mesh
downlink is connected, and no clients
are associated.
WLAN LED
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DescriptionLED
•Off: The AP is operating in standalone
mode or operating as a root AP (RAP)
or a non-mesh AP.
•Green: The AP is functioning as a RAP
or MAP and the uplink signal is good.
•Slow flashing green (one flash every two
seconds): Mesh networking is enabled,
but the AP is still searching for a mesh
uplink.
•Fast flashing green (two flashes every
second): The AP is functioning as a
MAP and the wireless signal to its uplink
AP is fair.
AIR LED
Rear Panel
The following figure shows the rear panel of the 7352 (and 7372). For a description of
each rear panel part, refer to the table below.
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