Ruckus Wireless ZoneFlex series User manual

Ruckus Wireless™ZoneFlex™
Indoor Access Point
Release 9.4 User Guide
For the following indoor ZoneFlex AP models:
■ZoneFlex 2942 802.11g Smart Wi-Fi Access Point
■ZoneFlex 7942 802.11n Smart Wi-Fi Access Point
■ZoneFlex 7962 Dual Band 802.11n Smart Wi-Fi Access Point
■ZoneFlex 7341 802.11n Smart Wi-Fi Access Point
■ZoneFlex 7343 802.11n Smart Wi-Fi Access Point
■ZoneFlex 7363 Dual Band 802.11n Smart Wi-Fi Access Point
■ZoneFlex 7321 802.11n Smart Wi-Fi Access Point
■ZoneFlex 7982 Dual Band 802.11n Smart Wi-Fi Access Point
Part Number 800-70379-001
Published March 2012
www.ruckuswireless.com

i
About This Guide
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
1 Introducing the ZoneFlex Access Point
Overview of the ZoneFlex Access Point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Unpacking the ZoneFlex Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Getting to Know the Access Point Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
ZoneFlex 2942/7942 Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
ZoneFlex 7962 Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
ZoneFlex 7341 Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
ZoneFlex 7343 Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
ZoneFlex 7363 Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ZoneFlex 7321 Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
ZoneFlex 7982 Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2 Installing the Access Point
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Prepare the Required Hardware and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Perform a Site Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Determine the Optimal Mounting Location and Orientation . . . . . . . . . . . . . . . 29
Step 1: Preconfigure the Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Configuring for Management by ZoneDirector . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Configuring for Standalone Operation or for Management by FlexMaster . . . . 36
Step 2: Verify Access Point Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Connect the Access Point to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Associate a Wireless Client with the Access Point . . . . . . . . . . . . . . . . . . . . . . . . 43
Check the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Check the TR069 Status (FlexMaster Management Only) . . . . . . . . . . . . . . . . . . 44
Contents

ii
Disconnect the Access Point from the Network . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Step 3: Deploy the Access Point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
1. Choose a Location for the Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
2. Connect the Access Point to a Power Source and the Network . . . . . . . . . . . 46
Troubleshooting Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
3 Navigating the Web Interface
Logging Into the ZoneFlex Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Navigating the Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
If You Are Using a Dual Band ZoneFlex Access Point. . . . . . . . . . . . . . . . . . . . . . . . .51
4 Configuring the Access Point
Configuring Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Configuring Internet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
VLAN Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configuring NTP Server and Management VLAN . . . . . . . . . . . . . . . . . . . . . . . . 56
Default IP Addressing Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Obtaining and Assigning an IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Configuring L2TP Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configuring Local Subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Configuring Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Configuring Common Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configuring Wireless # Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configuring Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Setting Ethernet Port Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Working with 802.1X on Wired Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Working with Port-Based VLANs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configuring Hotspot Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Customizing Hotspot Optional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Creating a Hotspot Walled Garden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Allowing Unrestricted Access by MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . 93
5 Managing the Access Point
Viewing Current Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Viewing Current Internet Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

iii
Viewing Current Local Subnet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Viewing Current Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Viewing Associated Wireless Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Changing the Administrative Login Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Enabling Other Management Access Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Viewing FlexMaster Management Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Pointing the AP to FlexMaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Working with Event Logs and Syslog Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Enabling Logging and Sending Event Logs to a Syslog Server . . . . . . . . . . . . . 108
Sending a Copy of the Log File to Ruckus Wireless Support . . . . . . . . . . . . . . . 109
Saving a Copy of the Current Log to Your Computer . . . . . . . . . . . . . . . . . . . . 109
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Upgrading Manually via FTP or TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Upgrading Manually via the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Upgrading Manually via Local File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Scheduling Automatic Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Rebooting the Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Resetting the Access Point to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Where to Find More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Index

iv

i
About This Guide
About This Guide
This guide describes how to install, configure, and manage the Ruckus Wireless™
ZoneFlex™Access Point. This guide is written for those responsible for installing and
managing network equipment. Consequently, it assumes that the reader has basic
working knowledge of local area networking, wireless networking, and wireless
devices.
NOTE: If release notes are shipped with your product and the information there
differs from the information in this guide, follow the instructions in the release notes.
Most user guides and release notes are available in Adobe Acrobat Reader Portable
Document Format (PDF) or HTML on the Ruckus Wireless Support Web site at:
http://support.ruckuswireless.com/
Document Conventions
Tabl e 1 and Tab le 2 list the text and notice conventions that are used throughout this
guide.
Tabl e 1. Text C onve n tions
Convention Description Example
monospace Represents information as it
appears on screen
[Device name]>
monospace bold Representsinformation that
you enter
[Device name]> set
ipaddr 10.0.0.12
default font bold Keyboard keys, software
buttons, and field names
On the Start menu, click All
Programs.
italics
Screen or page names Click Advanced Settings.
The Advanced Settings page
appears.

ii
About This Guide
Related Documentation
In addition to this User Guide, each ZoneFlex Access Point documentation set
includes the following:
■Quick Start Guide: Provides essential installation and configuration information to
help you get the AP up and running within minutes.
■Online Help: Provides instructions for performing tasks using the Access Point’s
Web interface. The online help is accessible from within the Web interface.
■Release Notes: Provide information about the current software release, including
new features, enhancements, and known issues.
NOTE: If you will be managing your ZoneFlex Access Points using ZoneDirector, refer
to the ZoneDirector User Guide (available from the Ruckus Wireless website).
Documentation Feedback
Ruckus Wireless is interested in improving its documentation and welcomes your
comments and suggestions. You can email your comments to Ruckus Wireless at:
[email protected]
When contacting us, please include the following information:
■Document title
■Document part number (on the cover page)
■Page number (if appropriate)
For example:
■Ruckus Wireless ZoneFlex Indoor Access Point Release 9.4 User Guide
■Part number: 800-70379-001
■Page 88
Table 2. Notice Conventions
Icon Notice Type Description
Information Information that describes
important features or
instructions
Caution Information that alerts you to
potential loss of data or
potential damage to an
application, system, or device
Warning Information that alerts you to
potential personal injury

1
1
Introducing the ZoneFlex Access
Point
Overview of the ZoneFlex Access Point
Congratulations on your purchase of the Ruckus Wireless ZoneFlex Access Point!
ZoneFlex Access Points are the industry’s most easy to use, yet robust and feature-
rich Wi-Fi Access Points designed to bring power and simplicity together for large-
scale indoor deployments.
Your ZoneFlex Access Point uses BeamFlex™, a patented antenna technology from
Ruckus Wireless that allows wireless signals to navigate around interference, extend
wireless signal range, and increase speeds and capacity for wireless networks. The
BeamFlex™ antenna system consists of an array of up to fourteen high-gain direc-
tional antenna elements that allow ZoneFlex Access Points to find quality signal paths
in a changing environment, and sustain the baseline performance required for
supporting data, audio and video applications.
Your ZoneFlex Access Point can be deployed in standalone mode or as part of the
ZoneFlex Smart WLAN system, in which it can be managed by either FlexMaster or
ZoneDirector WLAN controller.
NOTE: For more information on the ZoneFlex system (including FlexMaster and
ZoneDirector), BeamFlex, and other Ruckus Wireless technologies, visit
www.ruckuswireless.com.
In This Chapter
Overview of the ZoneFlex Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Unpacking the ZoneFlex Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Getting to Know the Access Point Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2
Introducing the ZoneFlex Access Point
Unpacking the ZoneFlex Access Point
Unpacking the ZoneFlex Access Point
1. Open the Access Point package, and then carefully remove the contents.
2. Return all packing materials to the shipping box, and put the box away in a dry
location.
3. Verify that all items listed in Package Contents below are included in the package.
Check each item for damage. If any item is damaged or missing, notify your
authorized Ruckus Wireless sales representative.
Package Contents
A complete Access Point package contains all of the items listed below:
■ZoneFlex Access Point
■Software License Agreement/Product Warranty Statement
■Quick Setup Guide
■(Ethernet cables, power adapters and mounting kits are optional accessories that
may or may not be included depending on the SKU purchased)
Getting to Know the Access Point Features
This section identifies the physical features of each ZoneFlex Access Point model that
is discussed in this guide. Before you begin the installation process, Ruckus Wireless
recommends that you become familiar with these features.
■ZoneFlex 2942/7942 Access Point
■ZoneFlex 7962 Access Point
■ZoneFlex 7341 Access Point
■ZoneFlex 7343 Access Point
■ZoneFlex 7363 Access Point
■ZoneFlex 7321 Access Point
■ZoneFlex 7982 Access Point
NOTE: This User Guide does not include information on ZoneFlex Outdoor Access
Points, ZoneFlex 7731 Wireless Bridge, or ZoneFlex 7025 Multimedia Wi-Fi Wall
Switch. For information on those ZoneFlex models (along with Ruckus Wireless
MediaFlex and MetroFlex product lines, and FlexMaster server), refer to their respec-
tive documentation available from support.ruckuswireless.com.