Samsung OFFICESERV 7100 User manual

TABLE OF CONTENTS
PROGRAMMING SECTION
PART DESCRIPTION PAGE
1INTRODUCTION TO PROGRAMMING
1.1 PROGRAMMING OVERVIEW .................................................. 1.1.1
1.2 PROGRAMMING LEVELS ....................................................... 1.2.1
1.3a MP10 SYSTEM MEMORY MANAGEMENT .............................. 1.3.1
1.3b MP10a SYSTEM MEMORY MANAGEMENT............................ 1.3.1
1.4a MP10 DEFAULTING THE SYSTEM .......................................... 1.4.1
1.4b MP10a DEFAULTING THE SYSTEM ........................................ 1.4.1
1.5 PROGRAM LIST IN NUMERICAL ORDER ............................... 1.5.1
1.6 PROGRAM LIST IN ALPHABETICAL ORDER.......................... 1.6.1
1.7 MMC’S ASSOCIATED BY CATEGORY ..................................... 1.7.1
2PROGRAM PROCEDURES
2.1 OVERVIEW .............................................................................. 2.1.1
MMCS APPEAR IN NUMERICAL ORDER
3VOICEMAIL AND AUTOMATED ATTENDANT
PROGRAMMING ARCHITECTURE
3.1 OVERVIEW .............................................................................. 3.1.1
4 AUTOMATED ATTENDANT PROGRAMMING OVERVIEW
4.1 PROGRAMMING OVERVIEW .................................................. 4.1.1
4.2 PROGRAMMING LEVELS ....................................................... 4.2.1
4.3 DATABASE MANAGEMENT ..................................................... 4.3.1
4.4 DEFAULTING THE AUTOMATED ATTENDANT ....................... 4.4.1
4.5 PROGRAM LIST IN ORDER OF APPEARANCE ...................... 4.5.1
4.6 PROGRAM LIST IN ALPHABETICAL ORDER.......................... 4.6.1
OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL TABLE OF CONTENTS JANUARY 2009
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5 AUTOMATED ATTENDANT PROGRAMMING PROCEDURES
5.1 ACCESSING TUI PROGRAMMING .......................................... 5.1.1
5.2 ACCESSING WEB PROGRAMMING ....................................... 5.2.1
5.3 PROGRAMMING SCREEN ELEMENTS .................................. 5.3.1
6VOICEMAIL PROGRAMMING OVERVIEW
6.1 PROGRAMMING OVERVIEW .................................................. 6.1.1
6.2 PROGRAMMING LEVELS ....................................................... 6.2.1
6.3 DATABASE MANAGEMENT ..................................................... 6.3.1
6.4 DEFAULTING THE VOICEMAIL ............................................... 6.4.1
6.5 PROGRAM LIST IN ORDER OF APPEARANCE ...................... 6.5.1
6.6 PROGRAM LIST IN ALPHABETICAL ORDER.......................... 6.6.1
7VOICEMAIL PROGRAMMING PROCEDURES
7.1 ACCESSING TUI PROGRAMMING .......................................... 7.1.1
7.2 ACCESSING WEB PROGRAMMING ....................................... 7.2.1
7.3 PROGRAMMING SCREEN ELEMENTS .................................. 7.3.1
8VOICEMAIL AND AUTOMATED ATTENDANT
APPLICATION DESIGN
8.1 OVERVIEW .............................................................................. 8.1.1
OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL TABLE OF CONTENTS JANUARY 2009
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.1.1
PART 1. INTRODUCTION TO PROGRAMMING
1.1 PROGRAMMING OVERVIEW
The OfficeServ 7100 system arrives from the factory with default data. Connect it to
trunks, stations and power, turn the system on and it is fully operational. The only thing
left to do is customize the data to fit the customer’s needs. This is called programming
the system.
MMC stands for Man Machine Code and each program is assigned a different three
digit code. These MMC codes are used to view, create or change customer data.
Programming is simply deciding what needs to be done and knowing which MMC is
used to do it. For example, use MMC 601 to create a station group. System speed dial
numbers are entered in MMC 705 and soft keys are assigned to individual keysets
using MMC 722.
System programming may be done from any two line display keyset. The first thing you
must do is open system programming. As a security measure, a passcode must be
known to do this.
•iDCS KEYSETS
This diagram illustrates the keys on a
iDCS 28 BUTTON and a iDCS 18
BUTTON keyset that have special
functions during programming. When
required, these keys will be referred to
by the names described in the
diagram.
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.1.2
This diagram illustrates the keys on a iDCS 8
BUTTON keyset that have special functions
during programming. When required, these keys
will be referred to by the names described in the
diagram.
•ITP-5121D KEYSETS and DS 5000 Series KEYSETS
This diagram illustrates the keys on ITP 5121-D, DS 5021D, DS 5014D and DS 5007S
keysets that have special functions during programming. When required, these keys
will be referred to by the names described in the diagram.
A
B C D E F
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.2.1
1.2 PROGRAMMING LEVELS
There are three levels of programming: SYSTEM, CUSTOMER and STATION. System
and customer levels are under passcode protection while station programming does
not require a passcode.
To prevent conflicting data from being entered, only one person at a time can enter
programming with the technician or customer passcode. While programming is in
progress, normal system operation is not affected. For your convenience, the system
displays [xxx IN PGM MODE] when another keyset is in the program mode.
A. System level
This level is entered via MMC 800 and requires the technician level passcode. It
allows access to all system programs, station programs and maintenance
programs.
B. Customer level
This level is entered via MMC 200 and requires the customer passcode. It allows
access to station programs and system programs allowed by the technician in MMC
802. When using the customer passcode to access station programs, data for all
stations can be viewed or changed.
NOTE: When the system is programmed for multiple tenant use, each tenant has an
individual customer passcode enabled in MMC 201. The access for tenant
passcode is limited to only certain MMCs. See MMC 201 for more details.
After opening programming with the customer passcode, you must press TRSF to
exit. Now press TRSF and the MMC number you wish to access.
C. Station level
All keysets can access station programs 102–117 without using a passcode. Each
user can only change station data for his/her own keyset.
When the LCD 24B keyset is in programming, the display shows instructions,
prompts and choices. Existing data is always displayed before it can be changed.
The keystroke sequence for each MMC is detailed in the following pages.
Before you begin entering customer data, follow this important reminder.
D. Remote Programming
The OfficeServ 7100 also provides a proprietary application called Installation Tool
(IS Tool). This application can be loaded onto any high performance PC (that meets
the minimum requirements) and it is used only to program the telephone system
from anywhere in the world, provided there is a LAN/WAN or modem connection.
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.2.2
This permits technicians to program the phone system, modify the customer
database or download (save) the entire customer database to a file. This file can be
saved as a back up and can be uploaded when required to restore the database.
The IS Tool can also be used to view the customer database offline, and to send
new loads of software upgrades to the MMC+ of a live system.
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.3.1
1.3a MP10 SYSTEM MEMORY MANAGEMENT
In previous OfficeServ Systems such as the OfficeServ 100, 500, and 7200, SRAM
memory stored the active system database and Smart Media was where the Database
was saved on a more permanent basis. The SRAM was battery-backed on the MCP10
card by a super-capacitor with a battery backup switch which could clear the memory
and default the system. However, the memory architecture of the OfficeServ 7100 with
the MP10a is different.
The OfficeServ 7100 equipped with an MP10 processor has 4 types of memory:
1) SRAM (2MB): Holds information such as Call Logs, Alarms, UCD call stats,
program logs and traffic reports. SRAM is backed by the Super Capacitor on the
MP10. If switch is ON, data can last up to 1 day without main system power.
2) DRAM: This is where active system Database resides. During IS Tool or KMMC
programming, the data being programmed is written to DRAM.
DRAM IS CLEARED WHEN SYSTEM BOOTS. During system boot up, the latest
SRAM contents are reloaded into DRAM.
3) MMC+ (256MB): When you use MMC 815 and save the Database to MMC+, it
copies the active Database from DRAM and saves it to MMC+ Card. This way the
most up-to-date database is saved to MMC+ Card. This way the most up-to-date
database is saved to MMC+ Card.
WHAT THIS MEANS TO YOU?
From the information described above, you can see that if you made a
programming change in KMMC and pressed the right soft key to save, the change
is made immediately to DRAM and the change takes effect immediately. Likewise, if
you make a programming change using IS Tool and click the SAVE button, the
change is effective immediately and is saved to DRAM active system database.
1.3b MP10a SYSTEM MEMORY MANAGEMENT
In previous OfficeServ Systems such as the OfficeServ 100, 500, and 7200, SRAM
memory stored the active system database and smart media was where the database
was saved on a more permanent basis. The SRAM was battery-backed on the MCP10
card by a super-capacitor with a battery backup switch which could clear the memory
and default the system. However, the memory architecture of the OfficeServ 7100 with
the MP10a is different.
The OfficeServ 7100 equipped with an MP10a processor has 4 types of memory:
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.4.1
1) NAND FLASH (128MB): Holds information such as Call Logs, Alarms, UCD call
stats, program logs traffic reports and system database backup. NAND Flash is
non-volatile is will not erase until memory clear procedure is performed.
2) SDRAM (128MB): This is where active system Database resides. During IS Tool or
KMMC programming, the data being programmed is written to SDRAM.
SDRAM IS CLEARED WHEN SYSTEM BOOTS. During system boot up, the latest
NAND FLASH contents are reloaded into SDRAM.
3) SD (1G): When you use MMC 815 and save the Database to SD, it copies the active
Database from SDRAM and saves it to SD Card. This way the most up-to-date
database is saved to SD Card.
WHAT THIS MEANS TO YOU?
From the information described above, you can see that if you made a
programming change in KMMC and pressed the right soft key to save, the change
is made immediately to SDRAM and the change takes effect immediately. Likewise,
if you make a programming change using IS Tool and click the SAVE button, the
change is effective immediately and is saved to SDRAM active system database.
1.4a MP10 DEFAULTING THE SYSTEM
You can default the system by turning the MP10 battery backup switch OFF for at least
30 seconds and then ON again. Turning the battery backup switch OFF then ON again
will simply clear the SRAM. You can also default the OS 7100 by going to MMC 811
MEMORY CLEAR (however MMC 830 IP address information will be retained).
IMPORTANT REMINDER
When first installing this system, always use MMC 811 to reset and clear memory.
This will ensure that you begin with clean default data.
Now begin entering customer data
1.4b MP10a DEFAULTING THE SYSTEM
You can default the system by pressing and holding the RST (reset) switch for 7 to 10
seconds during live system operation or during boot up sequence. This will clear the
NAND flash memory and return system to default. You can also default the OS 7100 by
going to MMC 811 MEMORY CLEAR (however mmc 830 IP address information will be
retained).
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.3.3
IMPORTANT REMINDER
When first installing the MP10a, always press and hold the reset switch for 7 to 10
seconds during bootup to reset and clear memory. This will ensure that you begin
with clean default data.
Now begin entering customer data
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2009
1.5.1
1.5 PROGRAM LIST IN NUMERICAL ORDER
100 STATION LOCK 310 LCR CLASS OF SERVICE
101 CHANGE USER PASSCODE 312 ALLOW CID / ANI
102 CALL FORWARD 313 COPY STATION/TRUNK USE
103 SET ANSWER MODE 314 ASSIGN STATION/STATION USE
104 STATION NAME 315 CUSTOMER SET RELOCATION
105 STATION SPEED DIAL 316 PRESET FORWARD NO ANSWER
106 STATION SPEED DIAL NAME 317 TIME/COST DISPLAY OPTION
107 KEY EXTENDER 320 BRANCH GROUP
108 STATION STATUS 321 SEND CLI NUMBER
109 DATE/TIME DISPLAY 324 SLI2 GAIN
110 STATION ON/OFF 326 RBT MESSAGE
111 KEYSET RING TONE 327 MMS SERVICE
112 ALARM CLOCK 328 MOBEX INFO
114 STATION VOLUME 329 RING GROUP
115 SET PROGRAMMED MESSAGE 400 CUSTOMER ON/OFF PER TRUNK
116 ALARM REMINDER 401 C.O./PBX LINE
117 TEXT MESSAGE 402 TRUNK DIAL TYPE
118 CONFERENCE GROUP 403 TRUNK TOLL CLASS
119 CALLER ID / ANI DISPLAY 404 TRUNK NAME
120 LARGE LCD OPTION 405 TRUNK TELEPHONE NUMBER
121 STATION LANGUAGE ASSIGNMENT 406 TRUNK RING ASSIGNMENT
122 SPOT INFO SPD 407 FORCED TRUNK RELEASE
125 EXECUTIVE PRESENT STATE 408 ASSIGN TRUNK MOH SOURCE
126 MOBEX NUMBER 409 TRUNK STATUS READ
199 SHOW LICENSE STATUS 410 ASSIGN DISA TRUNK
200 OPEN CUSTOMER PROGRAMMING 412 ASSIGN TRUNK SIGNAL
201 CHANGE CUSTOMER PASSCODE 414 ASSIGN CALLER ID / ANI TRUNKS
202 CHANGE FEATURE PASSCODE 415 REPORT TRUNK ABANDON DATA
203 ASSIGN UA DEVICE 417 TRK TMC GAIN
204 COMMON BELL CONTROL 418 TRUNK GAIN CONTROL
205 ASSIGN LOUD BELL 419 DISTINCTIVE RINGING
206 BARGE-IN TYPE 421 TRUNK COS
207 ASSIGN VM/AA PORT 422 COST RATE
208 ASSIGN RING TYPE 424 CARD RESTART
209 ASSIGN ADD-ON MODULE 430 PRI CONTROL
210 CUSTOMER ON/OFF PER TENANT 432 CONNECTION STATUS
211 DOOR RING ASSIGNMENT 438 16TRUNK GAIN
214 DISA ALARM RINGING STATION 500 SYSTEM-WIDE COUNTERS
217 STATION PAIR 501 SYSTEM TIMERS
218 RELAY TYPE 502 STATION-WIDE TIMERS
219 TRAFFIC REPORT PRINTOUT 503 TRUNK-WIDE TIMER
223 ISDN SERVICE TYPE 504 PULSE MAKE/BREAK RATIO
224 AUDIO PROMPT 505 ASSIGN DATE AND TIME
300 CUSTOMER ON/OFF PER STATION 506 TONE CADENCE
301 ASSIGN STATION COS 507 ASSIGN RING PLAN TIME
302 PICKUP GROUPS 510 SLI RING CADENCE
303 ASSIGN EXECUTIVE/SECRETARY 511 MESSAGE WAITING LAMP CADENCE
304 ASSIGN EXTENSION/TRUNK USE 512 HOLIDAY ASSIGNMENT
305 ASSIGN FORCED CODE 515 ASSIGN DAYLIGHT SAVINGS DATE
306 HOT LINE 600 ASSIGN OPERATOR GROUP
308 ASSIGN BACKGROUND MUSIC SOURCE 601 ASSIGN STATION GROUP
309 ASSIGN STATION MUSIC ON HOLD 602 STATION GROUP NAME
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