Samsung OFFICESERV 7100 User manual

TABLE OF CONTENTS
PROGRAMMING SECTION
PART DESCRIPTION PAGE
1INTRODUCTION TO PROGRAMMING
1.1 PROGRAMMING OVERVIEW .................................................. 1.1.1
1.2 PROGRAMMING LEVELS ....................................................... 1.2.1
1.3a MP10 SYSTEM MEMORY MANAGEMENT .............................. 1.3.1
1.3b MP10a SYSTEM MEMORY MANAGEMENT............................ 1.3.1
1.4a MP10 DEFAULTING THE SYSTEM .......................................... 1.4.1
1.4b MP10a DEFAULTING THE SYSTEM ........................................ 1.4.1
1.5 PROGRAM LIST IN NUMERICAL ORDER ............................... 1.5.1
1.6 PROGRAM LIST IN ALPHABETICAL ORDER.......................... 1.6.1
1.7 MMC’S ASSOCIATED BY CATEGORY ..................................... 1.7.1
2PROGRAM PROCEDURES
2.1 OVERVIEW .............................................................................. 2.1.1
MMCS APPEAR IN NUMERICAL ORDER
3VOICEMAIL AND AUTOMATED ATTENDANT
PROGRAMMING ARCHITECTURE
3.1 OVERVIEW .............................................................................. 3.1.1
4 AUTOMATED ATTENDANT PROGRAMMING OVERVIEW
4.1 PROGRAMMING OVERVIEW .................................................. 4.1.1
4.2 PROGRAMMING LEVELS ....................................................... 4.2.1
4.3 DATABASE MANAGEMENT ..................................................... 4.3.1
4.4 DEFAULTING THE AUTOMATED ATTENDANT ....................... 4.4.1
4.5 PROGRAM LIST IN ORDER OF APPEARANCE ...................... 4.5.1
4.6 PROGRAM LIST IN ALPHABETICAL ORDER.......................... 4.6.1
OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL TABLE OF CONTENTS JANUARY 2009
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5 AUTOMATED ATTENDANT PROGRAMMING PROCEDURES
5.1 ACCESSING TUI PROGRAMMING .......................................... 5.1.1
5.2 ACCESSING WEB PROGRAMMING ....................................... 5.2.1
5.3 PROGRAMMING SCREEN ELEMENTS .................................. 5.3.1
6VOICEMAIL PROGRAMMING OVERVIEW
6.1 PROGRAMMING OVERVIEW .................................................. 6.1.1
6.2 PROGRAMMING LEVELS ....................................................... 6.2.1
6.3 DATABASE MANAGEMENT ..................................................... 6.3.1
6.4 DEFAULTING THE VOICEMAIL ............................................... 6.4.1
6.5 PROGRAM LIST IN ORDER OF APPEARANCE ...................... 6.5.1
6.6 PROGRAM LIST IN ALPHABETICAL ORDER.......................... 6.6.1
7VOICEMAIL PROGRAMMING PROCEDURES
7.1 ACCESSING TUI PROGRAMMING .......................................... 7.1.1
7.2 ACCESSING WEB PROGRAMMING ....................................... 7.2.1
7.3 PROGRAMMING SCREEN ELEMENTS .................................. 7.3.1
8VOICEMAIL AND AUTOMATED ATTENDANT
APPLICATION DESIGN
8.1 OVERVIEW .............................................................................. 8.1.1
OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL TABLE OF CONTENTS JANUARY 2009
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.1.1
PART 1. INTRODUCTION TO PROGRAMMING
1.1 PROGRAMMING OVERVIEW
The OfficeServ 7100 system arrives from the factory with default data. Connect it to
trunks, stations and power, turn the system on and it is fully operational. The only thing
left to do is customize the data to fit the customer’s needs. This is called programming
the system.
MMC stands for Man Machine Code and each program is assigned a different three
digit code. These MMC codes are used to view, create or change customer data.
Programming is simply deciding what needs to be done and knowing which MMC is
used to do it. For example, use MMC 601 to create a station group. System speed dial
numbers are entered in MMC 705 and soft keys are assigned to individual keysets
using MMC 722.
System programming may be done from any two line display keyset. The first thing you
must do is open system programming. As a security measure, a passcode must be
known to do this.
•iDCS KEYSETS
This diagram illustrates the keys on a
iDCS 28 BUTTON and a iDCS 18
BUTTON keyset that have special
functions during programming. When
required, these keys will be referred to
by the names described in the
diagram.
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.1.2
This diagram illustrates the keys on a iDCS 8
BUTTON keyset that have special functions
during programming. When required, these keys
will be referred to by the names described in the
diagram.
•ITP-5121D KEYSETS and DS 5000 Series KEYSETS
This diagram illustrates the keys on ITP 5121-D, DS 5021D, DS 5014D and DS 5007S
keysets that have special functions during programming. When required, these keys
will be referred to by the names described in the diagram.
A
B C D E F
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.2.1
1.2 PROGRAMMING LEVELS
There are three levels of programming: SYSTEM, CUSTOMER and STATION. System
and customer levels are under passcode protection while station programming does
not require a passcode.
To prevent conflicting data from being entered, only one person at a time can enter
programming with the technician or customer passcode. While programming is in
progress, normal system operation is not affected. For your convenience, the system
displays [xxx IN PGM MODE] when another keyset is in the program mode.
A. System level
This level is entered via MMC 800 and requires the technician level passcode. It
allows access to all system programs, station programs and maintenance
programs.
B. Customer level
This level is entered via MMC 200 and requires the customer passcode. It allows
access to station programs and system programs allowed by the technician in MMC
802. When using the customer passcode to access station programs, data for all
stations can be viewed or changed.
NOTE: When the system is programmed for multiple tenant use, each tenant has an
individual customer passcode enabled in MMC 201. The access for tenant
passcode is limited to only certain MMCs. See MMC 201 for more details.
After opening programming with the customer passcode, you must press TRSF to
exit. Now press TRSF and the MMC number you wish to access.
C. Station level
All keysets can access station programs 102–117 without using a passcode. Each
user can only change station data for his/her own keyset.
When the LCD 24B keyset is in programming, the display shows instructions,
prompts and choices. Existing data is always displayed before it can be changed.
The keystroke sequence for each MMC is detailed in the following pages.
Before you begin entering customer data, follow this important reminder.
D. Remote Programming
The OfficeServ 7100 also provides a proprietary application called Installation Tool
(IS Tool). This application can be loaded onto any high performance PC (that meets
the minimum requirements) and it is used only to program the telephone system
from anywhere in the world, provided there is a LAN/WAN or modem connection.
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.2.2
This permits technicians to program the phone system, modify the customer
database or download (save) the entire customer database to a file. This file can be
saved as a back up and can be uploaded when required to restore the database.
The IS Tool can also be used to view the customer database offline, and to send
new loads of software upgrades to the MMC+ of a live system.
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.3.1
1.3a MP10 SYSTEM MEMORY MANAGEMENT
In previous OfficeServ Systems such as the OfficeServ 100, 500, and 7200, SRAM
memory stored the active system database and Smart Media was where the Database
was saved on a more permanent basis. The SRAM was battery-backed on the MCP10
card by a super-capacitor with a battery backup switch which could clear the memory
and default the system. However, the memory architecture of the OfficeServ 7100 with
the MP10a is different.
The OfficeServ 7100 equipped with an MP10 processor has 4 types of memory:
1) SRAM (2MB): Holds information such as Call Logs, Alarms, UCD call stats,
program logs and traffic reports. SRAM is backed by the Super Capacitor on the
MP10. If switch is ON, data can last up to 1 day without main system power.
2) DRAM: This is where active system Database resides. During IS Tool or KMMC
programming, the data being programmed is written to DRAM.
DRAM IS CLEARED WHEN SYSTEM BOOTS. During system boot up, the latest
SRAM contents are reloaded into DRAM.
3) MMC+ (256MB): When you use MMC 815 and save the Database to MMC+, it
copies the active Database from DRAM and saves it to MMC+ Card. This way the
most up-to-date database is saved to MMC+ Card. This way the most up-to-date
database is saved to MMC+ Card.
WHAT THIS MEANS TO YOU?
From the information described above, you can see that if you made a
programming change in KMMC and pressed the right soft key to save, the change
is made immediately to DRAM and the change takes effect immediately. Likewise, if
you make a programming change using IS Tool and click the SAVE button, the
change is effective immediately and is saved to DRAM active system database.
1.3b MP10a SYSTEM MEMORY MANAGEMENT
In previous OfficeServ Systems such as the OfficeServ 100, 500, and 7200, SRAM
memory stored the active system database and smart media was where the database
was saved on a more permanent basis. The SRAM was battery-backed on the MCP10
card by a super-capacitor with a battery backup switch which could clear the memory
and default the system. However, the memory architecture of the OfficeServ 7100 with
the MP10a is different.
The OfficeServ 7100 equipped with an MP10a processor has 4 types of memory:
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.4.1
1) NAND FLASH (128MB): Holds information such as Call Logs, Alarms, UCD call
stats, program logs traffic reports and system database backup. NAND Flash is
non-volatile is will not erase until memory clear procedure is performed.
2) SDRAM (128MB): This is where active system Database resides. During IS Tool or
KMMC programming, the data being programmed is written to SDRAM.
SDRAM IS CLEARED WHEN SYSTEM BOOTS. During system boot up, the latest
NAND FLASH contents are reloaded into SDRAM.
3) SD (1G): When you use MMC 815 and save the Database to SD, it copies the active
Database from SDRAM and saves it to SD Card. This way the most up-to-date
database is saved to SD Card.
WHAT THIS MEANS TO YOU?
From the information described above, you can see that if you made a
programming change in KMMC and pressed the right soft key to save, the change
is made immediately to SDRAM and the change takes effect immediately. Likewise,
if you make a programming change using IS Tool and click the SAVE button, the
change is effective immediately and is saved to SDRAM active system database.
1.4a MP10 DEFAULTING THE SYSTEM
You can default the system by turning the MP10 battery backup switch OFF for at least
30 seconds and then ON again. Turning the battery backup switch OFF then ON again
will simply clear the SRAM. You can also default the OS 7100 by going to MMC 811
MEMORY CLEAR (however MMC 830 IP address information will be retained).
IMPORTANT REMINDER
When first installing this system, always use MMC 811 to reset and clear memory.
This will ensure that you begin with clean default data.
Now begin entering customer data
1.4b MP10a DEFAULTING THE SYSTEM
You can default the system by pressing and holding the RST (reset) switch for 7 to 10
seconds during live system operation or during boot up sequence. This will clear the
NAND flash memory and return system to default. You can also default the OS 7100 by
going to MMC 811 MEMORY CLEAR (however mmc 830 IP address information will be
retained).
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 JANUARY 2009
1.3.3
IMPORTANT REMINDER
When first installing the MP10a, always press and hold the reset switch for 7 to 10
seconds during bootup to reset and clear memory. This will ensure that you begin
with clean default data.
Now begin entering customer data
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2009
1.5.1
1.5 PROGRAM LIST IN NUMERICAL ORDER
100 STATION LOCK 310 LCR CLASS OF SERVICE
101 CHANGE USER PASSCODE 312 ALLOW CID / ANI
102 CALL FORWARD 313 COPY STATION/TRUNK USE
103 SET ANSWER MODE 314 ASSIGN STATION/STATION USE
104 STATION NAME 315 CUSTOMER SET RELOCATION
105 STATION SPEED DIAL 316 PRESET FORWARD NO ANSWER
106 STATION SPEED DIAL NAME 317 TIME/COST DISPLAY OPTION
107 KEY EXTENDER 320 BRANCH GROUP
108 STATION STATUS 321 SEND CLI NUMBER
109 DATE/TIME DISPLAY 324 SLI2 GAIN
110 STATION ON/OFF 326 RBT MESSAGE
111 KEYSET RING TONE 327 MMS SERVICE
112 ALARM CLOCK 328 MOBEX INFO
114 STATION VOLUME 329 RING GROUP
115 SET PROGRAMMED MESSAGE 400 CUSTOMER ON/OFF PER TRUNK
116 ALARM REMINDER 401 C.O./PBX LINE
117 TEXT MESSAGE 402 TRUNK DIAL TYPE
118 CONFERENCE GROUP 403 TRUNK TOLL CLASS
119 CALLER ID / ANI DISPLAY 404 TRUNK NAME
120 LARGE LCD OPTION 405 TRUNK TELEPHONE NUMBER
121 STATION LANGUAGE ASSIGNMENT 406 TRUNK RING ASSIGNMENT
122 SPOT INFO SPD 407 FORCED TRUNK RELEASE
125 EXECUTIVE PRESENT STATE 408 ASSIGN TRUNK MOH SOURCE
126 MOBEX NUMBER 409 TRUNK STATUS READ
199 SHOW LICENSE STATUS 410 ASSIGN DISA TRUNK
200 OPEN CUSTOMER PROGRAMMING 412 ASSIGN TRUNK SIGNAL
201 CHANGE CUSTOMER PASSCODE 414 ASSIGN CALLER ID / ANI TRUNKS
202 CHANGE FEATURE PASSCODE 415 REPORT TRUNK ABANDON DATA
203 ASSIGN UA DEVICE 417 TRK TMC GAIN
204 COMMON BELL CONTROL 418 TRUNK GAIN CONTROL
205 ASSIGN LOUD BELL 419 DISTINCTIVE RINGING
206 BARGE-IN TYPE 421 TRUNK COS
207 ASSIGN VM/AA PORT 422 COST RATE
208 ASSIGN RING TYPE 424 CARD RESTART
209 ASSIGN ADD-ON MODULE 430 PRI CONTROL
210 CUSTOMER ON/OFF PER TENANT 432 CONNECTION STATUS
211 DOOR RING ASSIGNMENT 438 16TRUNK GAIN
214 DISA ALARM RINGING STATION 500 SYSTEM-WIDE COUNTERS
217 STATION PAIR 501 SYSTEM TIMERS
218 RELAY TYPE 502 STATION-WIDE TIMERS
219 TRAFFIC REPORT PRINTOUT 503 TRUNK-WIDE TIMER
223 ISDN SERVICE TYPE 504 PULSE MAKE/BREAK RATIO
224 AUDIO PROMPT 505 ASSIGN DATE AND TIME
300 CUSTOMER ON/OFF PER STATION 506 TONE CADENCE
301 ASSIGN STATION COS 507 ASSIGN RING PLAN TIME
302 PICKUP GROUPS 510 SLI RING CADENCE
303 ASSIGN EXECUTIVE/SECRETARY 511 MESSAGE WAITING LAMP CADENCE
304 ASSIGN EXTENSION/TRUNK USE 512 HOLIDAY ASSIGNMENT
305 ASSIGN FORCED CODE 515 ASSIGN DAYLIGHT SAVINGS DATE
306 HOT LINE 600 ASSIGN OPERATOR GROUP
308 ASSIGN BACKGROUND MUSIC SOURCE 601 ASSIGN STATION GROUP
309 ASSIGN STATION MUSIC ON HOLD 602 STATION GROUP NAME
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2009
1.5.2
603 ASSIGN TRUNK GROUP 800 ENABLE TECHNICIAN PROGRAM
604 ASSIGN INTERNAL PAGE ZONES 801 CHANGE TECHNICIAN PASSCODE
605 ASSIGN EXTERNAL PAGE ZONE 802 CUSTOMER ACCESS MMC NUMBER
606 ASSIGN SPEED BLOCK 804 SYSTEM I/O PARAMETER
607 UCD OPTIONS 805 LEVEL & GAIN
608 ASSIGN REVIEW BLOCK 806 CARD PRE-INSTALL
609 CALL LOG BLOCK 807 ADJUST DIGITAL PHONE TONE QUALITY
611 ALLOW TEXT MESSAGING 810 HALT PROCESSING
612 GROUP CONFERENCE ALLOW 811 RESET SYSTEM
614 SET A STATION / C.O. LINE CALL GROUP 812 SET COUNTRY
615 MGI GROUP 815 CUSTOMER DATABASE COPY
616 MGI USER 817 STOP MEMORY
700 COPY COS CONTENTS 818 PROGRAM DOWNLOAD
701 ASSIGN COS CONTENTS 819 FILE CONTROL
702 TOLL DENY TABLE 820 ASSIGN SYSTEM LINK ID
703 TOLL ALLOWANCE TABLE 821 Q-SIG TRUNK
704 ASSIGN WILD CHARACTER 822 VIRTUAL STATION TYPE
705 ASSIGN SYSTEM SPEED DIAL 823 NETWORK COS
706 SYSTEM SPEED DIAL BY NAME 824 NETWORK DIAL PLAN
707 AUTHORIZATION CODE 825 NETWORK OPTIONS
708 ACCOUNT CODE 826 CLOCK SOURCE
709 TOLL PASS CODE/SPECIAL CODE TABLE 829 LAN PRINTER PARAMETER
710 LCR DIGIT TABLE 830 ETHERNET PARAMETERS
711 LCR TIME TABLE 831 MGI PARAMETERS
712 LCR ROUTE TABLE 832 VOIP OUTBOUND DIGITS
713 LCR MODIFY DIGIT TABLE 833 VOIP IP ADDRESS
714 DID NUMBER AND NAME TRANSLATION 834 H.323 OPTION
715 PROGRAMMED STATION MESSAGE 835 MGI DSP OPTION
717 MY AREA CODE 836 H.323 GK OPTION
718 UCD AGENT ID 837 SIP OPTIONS
719 IDLE DISPLAY 838 PRIVATE IP ADDRESS
720 COPY KEY PROGRAMMING 839 SIP USER
721 SAVE STATION KEY PROGRAMMING 840 IP SET INFO
722 STATION KEY PROGRAMMING 841 SYSTEM IP OPTION
723 SYSTEM KEY PROGRAMMING 842 SIP STATION INFO
724 DIAL NUMBERING PLAN 845 WLAN PARAMETERS
725 SMDR OPTIONS 846 WIP INFO
726 VM/AA OPTIONS 848 WLAN IP/MAC
727 SYSTEM VERSION DISPLAY 849 WLAN CONFIG
728 CID / ANI TRANSLATION TABLE 850 SHOW SYSTEM RESOURCES
729 RATE CALCULATION TABLE 851 ALARM REPORTING
730 COSTING DIAL PLAN 852 SYSTEM ALARM ASSIGNMENTS
740 VM CARD RESTART 853 MAINTENANCE BUSY
741 USER MAILBOX 854 DIAGNOSTIC TIME
743 AUTO RECORD 856 TECH PROGRAMMING LOGS
744 VM DAY / NIGHT 857 VIRTUAL CABINETS
745 WARNING DESTINATION 859 HARDWARE VERSION
746 VM HALT 860 LICENSE
747 VM ALARM 861 SYSTEM OPTION
748 ASSIGN VM MOH 863 ACCESS NUMBER
749 VM IN/OUT 868 REMOTE STATION
759 CLI RINGING 889 DISPLAY SERVER STATUS
763 SECOND LCR 890 PORT CLEAR
764 DISA PASSWORD
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2009
1.6.1
1.6 PROGRAM LIST IN ALPHABETICAL ORDER
438 16TRUNK GAIN 410 DISA TRUNK ASSIGNMENT
863 ACCESS NUMBER 889 DISPLAY SERVER STATUS
708 ACCOUNT CODE 419 DISTINCTIVE RINGING
209 ADD-ON MODULE ASSIGNMENT 211 DOOR RING ASSIGNMENT
807 ADJUST DIGITAL PHONE TONE QUALITY 800 ENABLE TECHNICIAN PROGRAM
112 ALARM CLOCK 830 ETHERNET PARAMETERS
116 ALARM REMINDER 125 EXECUTIVE PRESENT STATE
851 ALARM REPORTING 303 EXECUTIVE/SECRETARY ASSIGNMENT
312 ALLOW CID / ANI 304 EXTENSION/TRUNK USE
611 ALLOW TEXT MESSAGING 605 EXTERNAL PAGE ZONE
103 ANSWER MODE 202 FEATURE PASSCODE
224 AUDIO PROMPT 819 FILE CONTROL
707 AUTHORIZATION CODE 305 FORCED CODE
743 AUTO RECORD 407 FORCED TRUNK RELEASE
308 BACKGROUND MUSIC SOURCE 612 GROUP CONFERENCE ALLOW
206 BARGE-IN TYPE 836 H.323 GK OPTION
320 BRANCH GROUP 834 H.323 OPTION
401 C.O./PBX LINE 810 HALT PROCESSING
102 CALL FORWARD 859 HARDWARE VERSION
609 CALL LOG BLOCK 512 HOLIDAY ASSIGNMENT
119 CALLER ID / ANI DISPLAY 306 HOT LINE
414 CALLER ID / ANI TRUNKS ASSIGNMENT 719 IDLE DISPLAY
806 CARD PRE-INSTALL 604 INTERNAL PAGE ZONES
424 CARD RESTART 840 IP SET INFO
728 CID / ANI TRANSLATION TABLE 223 ISDN SERVICE TYPE
759 CLI RINGING 107 KEY EXTENDER
826 CLOCK SOURCE 111 KEYSET RING TONE
204 COMMON BELL CONTROL 829 LAN PRINTER PARAMETER
118 CONFERENCE GROUP 120 LARGE LCD OPTION
432 CONNECTION STATUS 310 LCR CLASS OF SERVICE
700 COPY COS CONTENTS 710 LCR DIGIT TABLE
720 COPY KEY PROGRAMMING 713 LCR MODIFY DIGIT TABLE
313 COPY STATION/TRUNK USE 712 LCR ROUTE TABLE
701 COS CONTENTS ASSIGNMENT 711 LCR TIME TABLE
422 COST RATE 805 LEVEL & GAIN
730 COSTING DIAL PLAN 860 LICENSE
812 COUNTRY 199 LICENSE STATUS
802 CUSTOMER ACCESS MMC NUMBER 205 LOUD BELL
815 CUSTOMER DATABASE COPY 853 MAINTENANCE BUSY
300 CUSTOMER ON/OFF PER STATION 511 MESSAGE WAITING LAMP CADENCE
210 CUSTOMER ON/OFF PER TENANT 835 MGI DSP OPTION
400 CUSTOMER ON/OFF PER TRUNK 615 MGI GROUP
201 CUSTOMER PASSCODE 831 MGI PARAMETERS
315 CUSTOMER SET RELOCATION 616 MGI USER
505 DATE AND TIME ASSIGNMENT 328 MOBEX INFO
109 DATE/TIME DISPLAY 126 MOBEX NUMBER
515 DAYLIGHT SAVINGS DATE ASSIGNMENT 717 MY AREA CODE
854 DIAGNOSTIC TIME 823 NETWORK COS
724 DIAL NUMBERING PLAN 824 NETWORK DIAL PLAN
714 DID NUMBER AND NAME TRANSLATION 825 NETWORK OPTIONS
214 DISA ALARM RINGING STATION 200 OPEN CUSTOMER PROGRAMMING
764 DISA PASSWORD 600 OPERATOR GROUP
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2009
1.6.2
302 PICKUP GROUPS 820 SYSTEM LINK ID
890 PORT CLEAR 861 SYSTEM OPTION
316 PRESET FORWARD NO ANSWER 850 SYSTEM RESOURCES
430 PRI CONTROL 705 SYSTEM SPEED DIAL
838 PRIVATE IP ADDRESS 706 SYSTEM SPEED DIAL BY NAME
818 PROGRAM DOWNLOAD 501 SYSTEM TIMERS
115 PROGRAMMED MESSAGE 727 SYSTEM VERSION DISPLAY
715 PROGRAMMED STATION MESSAGE 500 SYSTEM-WIDE COUNTERS
504 PULSE MAKE/BREAK RATIO 856 TECH PROGRAMMING LOGS
821 Q-SIG TRUNK 801 TECHNICIAN PASSCODE
729 RATE CALCULATION TABLE 117 TEXT MESSAGE
326 RBT MESSAGE 317 TIME/COST DISPLAY OPTION
218 RELAY TYPE 703 TOLL ALLOWANCE TABLE
868 REMOTE STATION 702 TOLL DENY TABLE
415 REPORT TRUNK ABANDON DATA 709 TOLL PASS CODE/SPECIAL CODE TABLE
811 RESET SYSTEM 506 TONE CADENCE
608 REVIEW BLOCK 219 TRAFFIC REPORT PRINTOUT
329 RING GROUP 417 TRK TMC GAIN
507 RING PLAN TIME 421 TRUNK COS
208 RING TYPE 402 TRUNK DIAL TYPE
721 SAVE STATION KEY PROGRAMMING 418 TRUNK GAIN CONTROL
763 SECOND LCR 603 TRUNK GROUP
321 SEND CLI NUMBER 408 TRUNK MOH SOURCE
614 SET A STATION / C.O. LINE CALL GROUP 404 TRUNK NAME
837 SIP OPTIONS 406 TRUNK RING ASSIGNMENT
842 SIP STATION INFORMATION 412 TRUNK SIGNAL
839 SIP USER 409 TRUNK STATUS READ
324 SLI2 GAIN 405 TRUNK TELEPHONE NUMBER
510 SLI RING CADENCE 403 TRUNK TOLL CLASS
725 SMDR OPTIONS 503 TRUNK-WIDE TIMER
606 SPEED BLOCK 203 UA DEVICE
122 SPOT INFO SPD 718 UCD AGENT ID
301 STATION COS 607 UCD OPTIONS
601 STATION GROUP 741 USER MAILBOX
602 STATION GROUP NAME 101 USER PASSCODE
722 STATION KEY PROGRAMMING 857 VIRTUAL CABINETS
121 STATION LANGUAGE ASSIGNMENT 822 VIRTUAL STATION TYPE
100 STATION LOCK 207 VM/AA HALT
309 STATION MUSIC ON HOLD 747 VM ALARM
104 STATION NAME 740 VM CARD RESTART
110 STATION ON/OFF 744 VM DAY / NIGHT
217 STATION PAIR 746 VM HALT
105 STATION SPEED DIAL 749 VM IN/OUT
106 STATION SPEED DIAL NAME 748 VM MOH
108 STATION STATUS 726 VM/AA OPTIONS
114 STATION VOLUME 833 VOIP IP ADDRESS
314 STATION/STATION USE 832 VOIP OUTBOUND DIGITS
502 STATION-WIDE TIMERS 745 WARNING DESTINATION
817 STOP MEMORY 704 WILD CHARACTER
852 SYSTEM ALARM ASSIGNMENTS 846 WIP INFO
804 SYSTEM I/O PARAMETER 849 WLAN CONFIG
841 SYSTEM IP OPTION 848 WLAN IP/MAC
723 SYSTEM KEY PROGRAMMING 845 WLAN PARAMETERS
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2009
1.7.1
1.7 MMC’S ASSOCIATED BY CATEGORY
KEYSET USER OPTIONS
ALARM CLOCK 112 SPOT INFO SPD 122
ALARM REMINDER 116 STATION ON/OFF 110
CALL FORWARD 102 SET ANSWER MODE 103
CALLER ID / ANI DISPLAY 119 SET PROGRAMMED MESSAGE 115
CHANGE USER PASSCODE 101 STATION LANGUAGE ASSIGNMENT 121
CONFERENCE GROUP 118 STATION LOCK 100
DATE / TIME DISPLAY 109 STATION NAME 104
EXECUTIVE PRESENT STATE 125 STATION SPEED DIAL 105
KEY EXTENDER 107 STATION SPEED DIAL NAME 106
KEYSET RING TONE 111 STATION STATUS 108
LARGE LCD OPTION 120 STATION VOLUME 114
MOBEX NUMBER 126 TEXT MESSAGE 117
SYSTEM LEVEL PROGRAMS
ADD-ON MODULE ASSIGNMENT 209 LICENSE STATUS 199
BARGE-IN TYPE 206 LOUD BELL ASSIGNMENT 205
CALLER ID / ANI TRANSLATION TABLE 728 OPEN CUSTOMER PROGRAMMING 200
CHANGE CUSTOMER PASSCODE 201 PROGRAM DOWNLOAD 818
CHANGE FEATURE PASSCODES 202 RELAY TYPE 218
CLOCK SOURCE 826 RING TYPE ASSIGNMENTS 208
COMMON BELL CONTROL 204 SMDR OPTIONS 725
CONNECTION STATUS 432 STOP MEMORY 817
CUSTOMER ON/OFF PER TENANT 210 SYSTEM I/O PARAMETER 804
DISA ALARM RINGING STATION 214 SYSTEM OPTION 861
DISA PASSWORD 764 SYSTEM RESOURCE 850
DOOR RING ASSIGNMENT 211 SYSTEM VERSION DISPLAY 727
ETHERNET PARAMETER 830 TRAFFIC REPORT PRINTOUT 219
HARDWARE VERSION 859 UA DEVICE ASSIGNMENTS 203
HOLIDAY ASSIGNMENT 512 VIRTUAL CABINETS 857
STATION LEVEL PROGRAMS
ALLOW CALLER ID / ANI 312 PORT CLEAR 890
BACKGROUND MUSIC SOURCE 308 PRESET FORWARD NO ANSWER 316
BRANCH GROUP 320 PROGRAMMED STATION MESSAGE 715
COPY KEY PROGRAMMING 720 REMOTE STATION 868
COPY STATION / TRUNK USE 313 SAVE STATION KEY PROGRAMMING 721
CUSTOMER ON/OFF PER STATION 300 SEND CLI NUMBER 321
CUSTOMER SET RELOCATION 315 SET COUNTRY 812
DIGITAL PHONE TONE QUALITY ADJUST 807 FILE CONTROL 819
DISTINCTIVE RINGING 419 STATION COS ASSIGNMENTS 301
EXECUTIVE/SECRETARY ASSIGNMENT 303 STATION KEY PROGRAMMING 722
EXTENSION/TRUNK USE ASSIGNMENT 304 STATION MUSIC ON HOLD 309
FORCED CODE ASSIGNMENT 305 STATION TO STATION USE 314
GROUP CONFERENCE 612 STATION PAIR ASSIGNMENT 217
HOT LINE 306 SYSTEM KEY PROGRAMMING 723
IDLE DISPLAY 719 TIME COST DISPLAY OPTIONS 317
ISDN SERVICE TYPE 223 VIRTUAL STATION TYPE 822
LAN PRINTER PARAMETER 829 VM/AA PORT 207
MOBEX INFO 328 WAKE-UP AA 224
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2009
1.7.2
TRUNK LEVEL PROGRAMS
16TRUNK GAIN 438 TRUNK COST RATE TABLE 422
C.O./PBX LINE 401 TRUNK DIAL TYPE 402
CALLER ID / ANI TRUNKS ASSIGNMENT 414 TRUNK GAIN CONTROL ASSIGNMENT 418
CLI RINGING 759 TRUNK MUSIC ON HOLD SOURCE 408
CONNECTION STATUS 432 TRUNK NAME 404
CUSTOMER ON/OFF PER TRUNK 400 TRUNK RING ASSIGNMENT 406
DISA TRUNK ASSIGNMENT 410 TRUNK TELEPHONE NUMBER 405
FORCED TRUNK RELEASE 407 E&M/DID RING 412
PRI CARD RESTART 424 TRUNK STATUS READ 409
PRI CONTROL 430 TRUNK TMC GAIN 417
RBT MESSAGE 326 TRUNK TOLL CLASS 403
REPORT TRUNK ABANDON DATA 415 TRUNK NAME 404
TRUNK COS ASSIGNMENT 421
TIMER OPTIONS
DATE AND TIME ASSIGNMENT 505 STATION-WIDE TIMERS 502
DAYLIGHT SAVINGS DATE 515 SYSTEM TIMERS 501
MESSAGE WAITING LAMP CADENCE 511 SYSTEM-WIDE COUNTERS 500
PULSE MAKE/BREAK RATIO 504 TONE CADENCE 506
RING PLAN TIME ASSIGNMENT 507 TRUNK-WIDE TIMER 503
SINGLE LINE RING CADENCE 510
GROUP / BLOCK / ZONE PROGRAMMING
CID / ANI REVIEW BLOCK 608 SPEED BLOCK ASSIGNMENT 606
EXTERNAL PAGE ZONE ASSIGNMENT 605 STATION GROUP NAME 602
MGI GROUP 615 STATION GROUP PROGRAMMING 601
MGI USER 616 ASSIGN INTERNAL PAGE ZONES 604
OPERATOR GROUP ASSIGNMENT 600 TEXT MESSAGING ALLOW 611
PICKUP GROUPS 302 TRUNK GROUP PROGRAMMING 603
RING GROUP 329 UCD OPTIONS 607
SET A STATION / C.O. LINE CALL GROUP 614
SYSTEM TABLES
ACCOUNT CODE 708 RATE CALCULATION TABLE 729
AUTHORIZATION CODE 707 SYSTEM SPEED DIAL BY NAME 706
CALL COSTING DIAL PLAN 730 SYSTEM SPEED DIAL PROGRAMMING 705
CALL LOG BLOCK 609 TOLL ALLOWANCE TABLE 703
COPY COS CONTENTS 700 TOLL DENY TABLE 702
COS CONTENTS PROGRAMMING 701 TOLL PASS/SPECIAL CODE TABLE 709
DIAL NUMBERING PLAN 724 UCD AGENT ID 718
DID NUMBER AND NAME TRANSLATION 714 VM/AA OPTIONS 726
MY AREA CODE 717 WILD CHARACTER 704
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 1 MAY 2009
1.7.3
TECHNICIAN ONLY PROGRAMS
CARD PRE-INSTALL 806 LICENSE 860
CHANGE TECHNICIAN PASSCODE 801 MAINTENANCE BUSY ASSIGNMENT 853
CUSTOMER ACCESS MMC NUMBER 802 PROGRAM DOWNLOAD 818
CUSTOMER DATABASE COPY 815 SLI2 GAIN 324
DIAGNOSTIC TIME 854 SYSTEM ALARM ASSIGNMENT 852
DISPLAY SERVER STATUS 889 SYSTEM ALARM REPORTING 851
ENABLE TECHNICIAN PROGRAM 800 SYSTEM RESTART 811
HALT PROCESSING 810 TECH PROGRAMMING LOGS 856
LEVEL & GAIN 805
NETWORKING
NETWORK COS 823 Q-SIG TRUNK 821
NETWORK DIAL PLAN 824 SYSTEM LINK ID ASSIGNMENT 820
NETWORK OPTIONS 825
VOIP
ACCESS NUMBER 863 MGI USER 616
ETHERNET OPTIONS 830 PRIVATE IP ADDRESS 838
H.323 GK OPTION 836 SIP STATION INFORMATION 842
H.323 OPTION 834 SIP USER 839
IP SET INFO 840 SIP OPTIONS 837
MGI DSP OPTION 835 SYSTEM IP OPTION 841
MGI GROUP 615 VOIP IP ADDRESS 833
MGI PARAMETERS 831 VOIP OUTBOUND DIGITS 832
WIRELESS
WLI PARAMETERS 845 WLAN CONFIGURATION 849
WIP INFO 846 WLAN IP/MAC 848
LCR PROGRAMS
LCR DIGIT TABLE 710 LCR ROUTE TABLE 712
LCR MODIFY DIGIT TABLE 713 LCR TIME TABLE 711
LCR CLASS OF SERVICE 310 SECOND LCR 763
SVM
AUTO RECORD 743 VM HALT 746
USER MAILBOX ASSIGNMENT 741 VM PORT IN/OUT 749
VM DAY / NIGHT 744 VM RESTART 740
VM DESTINATION 745 VMMOH ASSIGNMENT 748
VM DRIVE ALARM 747
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
2.1.1
PART 2. PROGRAM PROCEDURES
2.1 OVERVIEW
THE FOLLOWING INSTRUCTIONS FOR EACH MMC ASSUME THAT YOU HAVE
ALREADY OPENED PROGRAMMING.
HELPFUL HINT:
When you are finished programming in MMC codes 100–855 and have other
programming to do, press SPEAKER to exit the MMC but stay in the programming
mode and use one of the following methods.
1. Dial another MMC code directly and continue programming.
2. Press VOLUME UP and DOWN keys to scroll through all MMC codes. When the
desired MMC code is reached, press SPEAKER and continue programming.
Pressing TRANSFER will always save changes and exit the programming mode.
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 100 STATION LOCK
DESCRIPTION:
Allows the system administrator or technician to lock or unlock an individual station
or all stations simultaneously. The three options are as follows:
0 UNLOCKED Unlocks a locked station.
1 LOCKED OUTGOING The keyset cannot make calls outside the
system. It can however make and receive
intercom calls and receive incoming C.O.
calls. When in this mode the HOLD key of
an iDCS, DS or ITP keyset will flash slow
RED.
2 LOCKED ALL CALLS The keyset cannot make or receive any
calls. When in this mode the HOLD key of
an iDCS, DS or ITP keyset will light steady
RED.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
HOLD Used to clear previous entry
ANS/RLS Used to select ALL
ACTION DISPLAY
1. Press TRANSFER 100
Display shows
[201] STN LOCK
UNLOCKED
2. Dial station number (e.g., 205)
OR
[205] STN LOCK
UNLOCKED
Press UP or DOWN to select station and use
RIGHT soft key to move cursor
OR
Press ANS/RLS to select all stations.
[ALL] STN LOCK
??
3. Enter 0 to unlock or 1 to lock (e.g. 1)
OR
[205] STN LOCK
LOCKED OUT
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 100
Press UP or DOWN key to make selection
and press RIGHT soft key to return to step 2.
4. Press TRANSFER to save and exit
OR
Press SPEAKER to save and advance to next
MMC.
DEFAULT DATA: ALL STATIONS UNLOCKED
RELATED ITEMS: STATION USER PROGRAMMING
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OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 101 CHANGE USER PASSCODE
DESCRIPTION:
Allows the system administrator or technician to reset any keyset’s passcode to its
default value of “1234.” This MMC cannot display station passcodes; it can only reset
them to default.
Keyset users can set or change their individual passcodes. The passcode is used to
lock or unlock the keyset for toll restriction (call barring) override and to access the
DISA feature.
NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
HOLD Used to clear previous entry
ACTION DISPLAY
1. Press TRANSFER 101
Display shows
[201] PASSCODE
PASSCODE: 4444
2. Dial keyset number (e.g., 205)
OR
[205] PASSCODE
PASSCODE: 4444
Use UP or DOWN to scroll through
keyset numbers and press RIGHT
soft key to move the cursor right.
3. Press HOLD to reset passcode.
[205] PASSCODE
PASSCODE : 1234
4. Press TRANSFER to store and exit
OR
Press SPEAKER to store and advance to next
MMC.
DEFAULT DATA: ALL STATION PASSCODES = 1234
RELATED ITEMS: MMC 100 STATION LOCK
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