Samsung DCS User manual

SAMSUNG
DCS GATEWAY
SINGLE LINE
TELEPHONE
USER GUIDE
DIGITAL COMMUNICATION GATEWAY SYSTEM

Publication Information
Samsung Telecoms reserves the right without
prior notice to revise information in this
publication for any reason.
Samsung Telecoms also reserves the right with-
out prior notice to make changes in design or
components of equipment as engineering and
manufacturing may warrant.
Disclaimer
Samsung Telecoms is not responsible for errors
or problems arising from customers not in-
stalling, programming or operating their Sam-
sung systems as described in this manual.
Copyright 2000
Samsung Telecoms (U.K.) Limited
All rights reserved. No part of this manual
may be reproduced in any form or by any means
– graphic, electronic or mechanical, including
recording, taping, photocopy or information
retrieval system – without express written
permission of the publisher of this material.
Part No.:16085 Version 2.0

EU Declaration ofConformity(RTTE)
SamsungElectronics Co.,Ltd.
259 Gongdan-Dong,Gumi-CityKyungbuk,Korea,730-030
(factoryname,address)
declareunderoursoleresponsibilitythat theproduct
DigitalTelephoneExchangemodel"DCSGateway"
towhichthisdeclarationrelates isinconformitywith
RTTEDirective 1999/5/EC(AnnexII )
LowVoltageDirective 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By applicationof thefollowingstandards
EN55022 ;1995 A1:1995 /A2:1997
EN50082-1;1992
EN61000-3-3;1995
EN60950 ;1992+A1:1993+A2:1993+A3:1995+A4:1997
CTR3/A1(CommissionDecision98/515/EC)
CTR4/A1(CommissionDecision98/520/EC)
CTR21/A1(CommissionDecision98/482/EC)
(Manufacturer)
SamsungElectronics Co., Ltd
259,Gongdan-Dong,Gumi-City
Kyungbuk,Korea,730-030
Sung-ChulHong/GeneralManager
................................................. .................................................................................
(place and date ofissue) (name andsignature ofauthorized person)
(Representative intheEU)
SamsungElectronics EuroQALab.
BlackbusheBusiness Park
SaxonyWay,Yateley,Hampshire
GU46 6GG, UKIn-Seop Lee /Manager
................................................. ...............................................................................
(place and date ofissue) (name andsignature ofauthorized person)
SC Hong
2000-07-03
IS Lee
2000-07-06

Intended Use
This analogue telephone is intended to be connected to a
n
analogue extension of a Samsung DCS telephone system. The
connection allows voice communication between the DCS
central processor unit and the telephone.
The telephone may be connected to the analogue extensions o
f
any other telephone system or the public telephone network,
but in this case the user instructions provided with the tele-
phone will not be valid.

DCS Gateway SLT User Guide
— i —
Contents
Things You Should Know ................................. 1
Recall / Hookflash Key..........................................1
System Access Codes ............................................1
Outside Calls ...................................................... 2
Making An Outside Call .......................................2
Answering An Outside Call ..................................2
Sending a Flash ..................................................... 2
Busy Line Queuing With Callback .......................2
Internal Calls ..................................................... 3
Making An Internal Call .......................................3
Answering An Internal Call ..................................3
Busy Extension/Group Callback ...........................3
Calling Your System Operator ..............................4
Call Processing ................................................... 5
Holding Calls ........................................................5
Transferring Calls .................................................5
Conference Calls ...................................................6
Direct Call Pickup .................................................6
Group Call Pickup .................................................6
Consultation ..........................................................6
Forwarding Calls ...................................................7

DCS Gateway SLT User Guide
— ii —
Dialling Features ................................................ 9
System Speed Dialling ..........................................9
Personal Speed Dial Numbers ...............................9
Save Number With Redial ..................................10
Last Number Redial ............................................10
Control Group Call Forwarding ..........................11
Paging and Messaging ..................................... 12
Making An Internal Page ....................................12
Making An External Page ...................................12
Call Parking .........................................................12
Setting a Message Indication ..............................13
Cancelling Messages ...........................................14
Returning Messages ............................................14
Other Useful Features ..................................... 15
Do Not Disturb (DND) .......................................15
Account Codes ....................................................15
For your convenience and quick reference:
List of Personal Speed Dial Numbers ..........................16
List of Changed System
Access Codes ..................................................................17
List of Default System Access Codes ......... (back cover)

DCS Gateway SLT User Guide
— 1 —
Things You Should Know
• Lines from the Telephone Company are “C.O. lines.” Calls
on these lines are referred to as “outside calls.”
• Lines may be assigned to groups. When they are in a group,
you access a line by dialling a group access code. For ex-
ample, dial 9to get a local outside line.
• DCS provides distinctive ring patterns to your SLT:
− Outside calls have a double ring tone repeated.
− Internal calls have a single ring tone repeated.
Recall / Hookflash Key
A variety of single line telephones (SLTs) are available for
connection to your Gateway system. Most SLTs have a key
marked ‘Recall’; others have a similar key marked ‘R’ or
‘Hookflash’. Please note that where an instruction in this guide
requires you to press the Recall key, you should press the
equivalent R or Hookflash key if appropriate.
System Access Codes
Your system is configured with default system access codes for
using the various features described in this guide. These codes
are also printed on the back cover for quick reference. How-
ever, your system may have been set up to use a different set of
codes. Therefore, if your system does not work as described in
this guide, refer to your System Administrator for advice.
A special table has been provided at the back of this guide for
you to enter the codes required by your system, if different
from the default codes.

DCS Gateway SLT User Guide
— 2 —
Outside Calls
Making An Outside Call
• Lift the handset and dial 9.
• Dial the telephone number.
• Finish the call by replacing the handset.
If your system is programmed to require an authorisation code
before making a call, dial feature code *48 plus a valid authori-
sation code. Press the # key and then select an outside line.
For more information on authorisation and account codes, see
your System Administrator.
Answering An Outside Call
Lift the handset to answer the ringing call.
Sending a Flash
While on an outside call, press the RECALL key and dial *49 to
send a flash to the telephone company.
Busy Line Queuing With Callback
If you cannot obtain an outside line:
• Press the RECALL key and dial *44. You will hear confir-
mation tone.
• When the line becomes free, the system will call you back.
• Lift the handset to answer.
The Callback feature can be released (cancelled), before the
system calls you back, by dialling #44.

DCS Gateway SLT User Guide
— 3 —
Internal Calls
Making An Internal Call
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst
instead of ring-back tone, the extension you called is set for
Voice Announce or Auto Answer. Begin speaking immedi-
ately after the tone.
• Finish the call by replacing the handset.
Answering An Internal Call
• Lift the handset.
• To finish the call, replace the handset.
Busy Extension/Group Callback
When you call another extension and receive a busy signal:
• Press the RECALL key and dial *44.When you hear con-
firmation tone, hang up.
When the busy extension becomes free, your phone will ring.
• Lift the handset to answer.
The Callback feature can be released (cancelled), before the
system calls you back, by dialling #44 plus the extension num-
ber.
A callback will be cancelled if not answered within a pre-
programmed period of time.

DCS Gateway SLT User Guide
— 4 —
Calling Your System Operator
Dial 0 to call your System Operator.

DCS Gateway SLT User Guide
— 5 —
Call Processing
Holding Calls
Press the RECALL key, dial *11 and hang up.
To return to the caller, pick up the handset.
Recalled Held Calls
If you leave a call on hold longer than the hold timer, it will
recall to your extension.
To answer, lift the handset.
If you do not answer this recall within a pre-programmed pe-
riod of time, it may go to the system operator.
Transferring Calls
You can transfer a call to another extension in one of two
ways. A screened transfer allows you to notify the extension
who is calling. A blind (unscreened) transfer is a transfer with-
out notification.
• While on a call, press the RECALL key and dial an exten-
sion number or group number.
• Hang up when you hear ringing (blind or unscreened trans-
fer).
OR
• Wait for the called party to answer, notify them of the call,
and then hang up (screened transfer).
To return to the outside party without transferring the call,
press the RECALL key twice.

DCS Gateway SLT User Guide
— 6 —
Conference Calls
You may conference up to eight parties (you and seven others)
with a maximum of two external parties (e.g. outside lines or
remote extensions) dialled in any order. While in conversation
with the first party:
• Press the RECALL key and dial the extension or outside
number of the second party to add to the conference.
• When the party answers, press the RECALL key and dial
*46. You will receive conference tone and all parties will be
connected.
• Repeat the above procedure until all parties are added.
Direct Call Pickup
To pick up (answer) a call ringing at another extension:
• Lift the handset and dial *13 plus the extension number of
the ringing phone.
Group Call Pickup
To pick up (answer) a call ringing in any pickup group:
• Lift the handset and dial *77.
Consultation
You can consult with two parties separately, speaking to one
while the other is on hold. The ‘held’ party cannot hear your
conversation with the party consulted.
• While in conversation with the first party, press the RE-
CALL key and dial the second party.

DCS Gateway SLT User Guide
— 7 —
• When connected to the second party, press the RECALL key
twice to return to the first party.
To toggle from one party to the other, press the RECALL key
twice.
OR
Hang up to join the two parties together.
Forwarding Calls
You can forward your calls to another station (extension),
group of stations or an external telephone number. The follow-
ing describes how to set specific call forward conditions.
Instructions are included for cancelling each call forwarding
condition. Any forwarding you set can also be cancelled by
dialling #60.
Forward All
• Dial *61 followed by the number to which to forward. If
you dial an external number, press the #key at the end of
the number.
• Hang up
To cancel Forward All, dial #61 and hang up.
Forward Busy
• Dial *62 followed by the number to which to forward. If
you dial an external number, press the # key at the end of
the number.
• Hang up
To cancel Forward Busy, dial #62 and hang up.

DCS Gateway SLT User Guide
— 8 —
Forward No Answer
• Dial *63 followed by the number to which to forward. If
you dial an external number, press the # key at the end of
the number.
• Hang up
To cancel Forward No Answer, dial #63 and hang up.
Forward Busy/No Answer
• Dial *64 followed by the number to which to forward. If
you dial an external number, press the # key at the end of
the number.
• Hang up
To cancel Forward Busy/NoAns, dial #64 and hang up.
Follow Me
Follow Me is set at the extension to which calls are to be for-
warded from your normal extension.
• Dial *65 followed by your normal extension no.
• Hang up
You can cancel any Follow Me you have set for your extension
by dialling, from any extension, #65 and your normal extension
no.

DCS Gateway SLT User Guide
— 9 —
Dialling Features
System Speed Dialling
You can dial a pre-programmed telephone number stored in the
system-wide speed dial list of numbers (000–999).
• Dial *81.
• Dial the desired speed dial number location.
The number is automatically dialled for you.
Personal Speed Dial Numbers
Your phone can assign up to 20 personal speed dial numbers.
These are divided into two groups, SPEED1 and SPEED2, each
containing up to 10 numbers (0-9). Speed dial numbers can be
extension numbers, feature access codes or external numbers.
To store telephone numbers:
• Dial *82* for SPEED1 or *83* for SPEED2.
• Dial a speed dial number (0–9).
• Enter the telephone number, up to a maximum of 20 digits.
(Remember to enter ‘9’ before the number if it is an outside
number.)
• Hang up.
• Repeat for each speed dial number as required.
A table is provided at the back of this guide for you to enter
any personal speed dial numbers you create.

DCS Gateway SLT User Guide
— 10 —
To dial a personal speed dial number:
1. In
SPEED1
• Lift the handset and dial *82.
• Dial the required speed dial location number (0-9).
The telephone number is automatically dialled for you.
2. In
SPEED2
• Lift the handset and dial *83.
• Dial the required speed dial location number (0-9).
The telephone number is automatically dialled for you.
Save Number With Redial
While on an outside call you can save the number you dialled
for later use:
• Press the RECALL key and dial *95 to save the number.
To redial this saved number at any time:
• Dial *95.
Last Number Redial
To redial the last outside number you dialled:
• Dial *90.

DCS Gateway SLT User Guide
— 11 —
Control Group Call Forwarding
You can forward calls received by the control group, which
comprises extension users, to another extension. This feature is
often used to forward calls received after hours to an appropri-
ate answering point.
• Dial *67.
• Dial the 3-digit control group number.
• Enter the extension number to receive the control group
calls. When you hear confirmation tone, hang up.
To cancel control group call forwarding:
• Dial #67.
• Dial the 3-digit control group number.
• Enter the extension number receiving the control group
calls. When you hear confirmation tone, hang up.

DCS Gateway SLT User Guide
— 12 —
Paging and Messaging
Making An Internal Page
To make an announcement through keyset speakers:
• Lift the handset and dial *55.
• Dial the 2-digit zone number (00–99).
• After the attention tone, make your announcement.
Making An External Page
The system supports up to 10 external paging areas (0–9) with
up to nine zones (1-9) in each. To make an announcement
through connected external paging speakers:
• Lift the handset and dial *56.
• Dial the area number, 0–9.
• Dial the zone number, 1–9 (or dial 0to page all zones in
the selected area).
• After the attention tone, make your announcement.
Call Parking
When you have a call for someone who is not at their desk, you
can park the call while you locate them. There are three park-
ing locations available on the system: station, trunk and orbit.

DCS Gateway SLT User Guide
— 13 —
Type To Park Call To Answer Park
Station RECALL key + dial *53
+ station no. Dial *53 + station no.
Trunk RECALL key + dial *52
+trunk no.Dial *52 + trunk no.
Orbit RECALL key + dial *51
+ orbit no. (2 digits)
Dial *51+ orbit no.
(2 digits)
To Park a Call
• While in conversation, press the RECALL key and dial the
appropriate park code from the table above.
• Dial the station (extension), trunk number or orbit number
(00-99) you wish to park the call on.
• Hang up.
To Answer a Parked Call
• Dial the appropriate park code from the table above.
• Dial the station, trunk number or orbit number on which the
call has been parked.
You will be connected to the parked call.
Setting a Message Indication
To leave a message at another extension or group if there is no
answer or you receive a busy signal:
• Press the RECALL key and dial *41. You receive confirma-
tion tone.
• Hang up.

DCS Gateway SLT User Guide
— 14 —
(A message indication left at an extension is notified in two
ways: keysets have a Message Waiting lamp or Multi-Function
lamp which flashes; SLTs receive a special dial tone which is
different to the normal dial tone.)
To leave a message at another extension without dialling the
extension:
• Dial *41 followed by the extension number.
• Hang up.
Cancelling Messages
To cancel a message indication that you left at another exten-
sion:
• Dial #43 plus the number of the extension at which you left
a message indication.
To cancel all message indications left at your extension:
• Dial #42 followed by your extension number.
Returning Messages
If a message indication has been left at your phone, you will
hear a special dial tone when you lift the handset.
• Dial *43. The first extension that left you a message will be
called automatically.
• Repeat the procedure until all messages have been returned
in the order they were received.