Samsung LCD 12B User manual

DCS
DIGITAL COMMUNICATIONS SYSTEM
KEYSET USERGUIDE
LCD 24B STD 24B
LCD 24Bi
LCD 12B STD 12B
6B ENHANCED
– Australian version –
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SYSTEM ACCESS CODES
The DCS telephone system has the following pre-set (default) feature
access codes. These codes can be used if a key is not available for
the feature you want to use. Standard telephone users must always
dial these codes.
9Call attendant or system
operator
10 + xxx Retrieve parked calls
11 Put calls on and take calls off
hold
12 +xxx Retrieve calls on hold at another
station
13 Door lock release
16 + xxx Make speed dial calls
17 Save number and redial it
18 Recall dial tone for new call
19 Last number redial
2xx Extension numbers
3xx Extension numbers
400 Cancel Do not Disturb
401 Set Do Not Disturb
41 Set Message No Ring
42 + xxx Cancel message
43 Set/return messages
44 Busy station/line callback
45 Busy station camp-on
46 Set up a conference
47 Enter account code
48 Set programmed station
message
49 Send flash to outside line
500 Station hunt group
to
529 Station hunt group
53+grp+0 Out of group
53+grp+1 In group
54+zone Meet Me Page
55 + 0 Page all internal zones
55 + 1 Page internal zone 1
55 + 2 Page internal zone 2
55 + 3 Page internal zone 3
55 + 4 Page internal zone 4
55 + 5 Page external zone 1
55 + 6 Page external zone 2
55 + 7 Page external zone 3
55 + 8 Page external zone 4
55 + 9 Page all external zones
55 + ✱All Page
56 Meet Me Answer
57 Alarm sensor clear
58 DISA alarm clear
59 Walking class of service
600 Cancel all call forwarding
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Ans
604 + xxx Set Fwd Busy/No Ans
605 + xxx Set Fwd Follow m
65 Directed call pickup
66 Group call pickup
67 Universal Answer
681 Voice Dialler
682 Voice Dialler Record
7xx Individual line numbers
8x Line groups
0Line group 0 (Local)
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LCD 24B STD 24B
LCD 24Bi
LCD 12B STD 12B
6B ENHANCED
KEYSET USER GUIDE
SAMSUNG
DIGITAL COMMUNICATION SYSTEM
JUNE 1998
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SAMSUNG ELECTRONICS CO. LTD
Publication Information
Samsung Electronics reserves the right without prior notice to revise infor-
mation in this publication for any reason.
Samsung Electronics reserves the right without prior notice to make changes
in design or components of equipment as engineering and manufacturing
may warrant.
Copyright 1998
Samsung Electronics Co. Ltd
All rights reserved. No part of this manual may be reproduced in any form or
by any means - graphic,electronic or mechanical, including recording,
taping, photocopying or information retrieval system - without express
written permission of the publisher of this material.
June/98
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TABLE OF CONTENTS
THINGS YOU SHOULD KNOW
USER ORIENTATION ............................................................. 1
CALL INDICATION.................................................................. 1
SPEAKERPHONE................................................................... 2
HOT KEYPAD...........................................................................2
VOLUME CONTROLS............................................................ 2
SYSTEM TONES..................................................................... 2
LCD 24B or STD 12B KEYSET LAYOUT
LABELLING PROGRAMMABLE KEYS ..................................4
LCD 12B or STD 12B KEYSET LAYOUT
LABELLING PROGRAMMABLE KEYS ..................................5
LCD 24Bi KEYSET LAYOUT
LABELLING PROGRAMMABLE KEYS..................................6
6B ENHANCED KEYSET LAYOUT
LABELLING PROGRAMMABLE KEYS ..................................7
ADD-ON MODULE (AOM) LAYOUT
LABELLING PROGRAMMABLE KEYS ..................................8
OUTSIDE CALLS
MAKING AN OUTSIDE CALL................................................. 9
ANSWERING AN OUTSIDE CALL......................................... 9
UNIVERSAL ANSWER DEVICE.......................................... 10
RECALL DIAL TON............................................................... 10
SENDING A FLASH.............................................................. 10
BUSY LINE QUEUING WITH CALL-BACK.......................... 10
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INTERCOM CALLS
MAKING A CALL................................................................... 11
ANSWERING INTERCOM CALLS....................................... 11
VOICE ANNOUNCE MODE ................................................. 11
AUTO ANSWER MODE ....................................................... 11
BUSY STATION CALLBACK................................................. 11
BUSY STATION CAMP-ON.................................................. 12
CALLING YOUR SYSTEM OPERATOR.............................. 12
CALL PROCESSING
SYSTEM HOLD..................................................................... 13
EXCLUSIVE HOLD...............................................................13
HOLD RECALL...................................................................... 13
CONSULTATION HOLD........................................................ 13
RETRIEVING CALLS HELD AT
ANOTHER STATION............................................................. 14
TRANSFERRING CALLS .....................................................14
TRANSFER WITH CAMP-ON.............................................. 14
CALL WAITING .....................................................................15
CONFERENCE CALLS......................................................... 15
FORWARDING CALLS.........................................................16
FORWARD ALL CALLS........................................................ 16
FORWARD BUSY................................................................. 16
FORWARD NO ANSWER .................................................... 16
FORWARD BUSY/NO ANSWER......................................... 16
FORWARD FOLLOW ME.....................................................17
FORWARD TO AN EXTERNAL NUMBER.......................... 17
STATION CALL PICKUP....................................................... 17
GROUP CALL PICKUP......................................................... 17
DIALLING FEATURES
SPEED DIALLING................................................................. 18
PROGRAMMING PERSONAL SPEED
DIAL NUMBERS.................................................................... 18
ONE TOUCH SPEED DIALLING.......................................... 19
LAST NUMBER REDIAL....................................................... 19
SAVE NUMBER WITH REDIAL............................................ 19
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CHAIN DIALLING.................................................................. 19
AUTOMATIC REDIAL/RETRY.............................................. 20
PULSE TO TONE CHANGEOVER ...................................... 20
VOICE DIALLER ................................................................... 20
RECORDING A VOICE DIAL NAME.................................... 21
PLACING A VOICE DIAL CALL............................................ 21
POSSIBLE CAUSES FOR VOICE DIALLER FAILURE...... 21
PAGING AND MESSAGING
MAKING AN INTERNAL PAGE............................................ 22
MAKING AN EXTERNAL PAGE........................................... 22
ALL PAGE.............................................................................. 22
MEET ME PAGE.................................................................... 23
CALL PARK AND PAGE ....................................................... 23
SETTING A MESSAGE INDICATION.................................. 23
CANCELING MESSAGES.................................................... 24
RETURNING MESSAGES ................................................... 24
PROGRAMMED MESSAGES.............................................. 25
CONVENIENCE FEATURES
DO NOT DISTURB................................................................ 26
ONE TIME DND.....................................................................26
MUTE..................................................................................... 26
BACKGROUND MUSIC........................................................ 26
APPOINTMENT REMINDER/ALARM CLOCK.................... 27
ANSWERING THE DOOR PHONE...................................... 27
CALLING THE DOOR PHONE/ROOM MONITOR ............. 28
EXECUTIVE/SECRETARY HOT LINE................................. 28
GROUP LISTENING............................................................. 28
ACCOUNT CODES............................................................... 28
LOCKING YOUR KEYSET................................................... 29
OFF-HOOK VOICE ANNOUNCING (OHVA)....................... 29
OHVA BLOCK........................................................................ 30
OHVA REJECT...................................................................... 30
IN GROUP/OUT OF GROUP............................................... 30
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CUSTOMISING YOUR KEYSET
SELECT RING TONE ...........................................................31
CHANGE YOUR PASSCODE.............................................. 31
SET ANSWER MODE........................................................... 31
AUTOMATIC HOLD...............................................................31
HEADSET OPERATION....................................................... 32
HOT KEYPAD........................................................................ 32
KEY CONFIRMATION TONE ............................................... 32
REJOINING A PAGE............................................................. 32
RING PREFERENCE............................................................ 33
DISPLAY FEATURES
INTERACTIVE DISPLAY KEYS............................................ 34
DIRECTORY INFORMATION...............................................34
DIAL BY DIRECTORY........................................................... 35
DISPLAY NUMBER DIALLED .............................................. 35
CALL DURATION TIMER .....................................................35
AUTO TIMER......................................................................... 35
MANUAL TIMER ...................................................................36
CALL COST........................................................................... 36
VIEWING MESSAGE INDICATIONS................................... 36
ALARM REMINDER MESSAGES........................................ 36
PERSONAL SPEED DIAL NAMES...................................... 37
STATION NAMES.................................................................. 38
MANAGING KEY ASSIGNMENTS....................................... 38
SELECTING YOUR CLIP DISPLAY..................................... 39
VIEWING THE NEXT CLIP CALL ........................................ 39
SAVING THE CLIP NUMBER............................................... 39
REDIALLING A SAVED CLIP NUMBER.............................. 39
STORING A CLIP NUMBER................................................. 39
INQUIRE CLIP PARK/HOLD INFO....................................... 40
REVIEWING PAST CLIP CALLS.......................................... 41
LCR WITH CLEAR................................................................ 41
ADD-ON MODULE
WITH KEYSET...................................................................... 42
SYSTEM ACCESS CODES.................................................. 47
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THINGS YOU SHOULD KNOW
USER ORIENTATION
DCS telephones are called "keysets." They contain buttons or "keys"
that are used to access or activate the many features of your DCS
system. The keys with paper designation strips are programmable
keys which can be programmed for a specific functions on your
keyset that you require. See your System Administrator to get your
most frequently used features assigned to your programmable keys.
Lines from the telephone company are "C.O. lines." Calls on these
lines are referred to as "outside calls." Your system can have
individual C.O. line keys or lines may be assigned to groups. When
they are in a group, you access a line by dialling an access code or
pressing a programmed button. For example: dial 0or press the
LOCAL key to get a local outside line. Each line in the system is
numbered, beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific
stations. You can press a DSS key instead of dialing the extension
number. A DSS key will light red when that station is busy (Busy
Lamp Indication). Each extension in the system is numbered,
beginning with 201, then 202, 203, etc
DCS provides distinctive ring patterns to your keyset:
• Outside calls have a double ring tone repeated.
•Internal calls have a single ring tone repeated.
•Door phone calls and alarm/appointment reminders have a short
ring tone repeated very quickly.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). Some of
these are tri-coloured LEDs that light green, red or amber. Some of
the keys can only light red. See telephone layout for details.
Intercom calls, also called internal calls, always appear on your CALL
buttons. They will always light green. You can have up to eight CALL
buttons, but two are recommended.
Outside calls appear on individual line keys if they are assigned.
When an individual line is not assigned to its own key, it will appear on
a CALL button. Your outside calls will light green on your keyset and
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red on other keysets.
You never lose sight of your calls while they are on hold. They stay
right where you put them and are identified with a green flashing light.
Some simple rules to remember:
•Any steady LED indicates the line or feature is in use.
•A fast flashing green LED indicates a new call incoming call.
• A slow flashing green or red LED indicates a call is on hold.
•A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONE
Pressing the ANS/RLS key will answer or release a call on the
speaker phone.
Switching from the handset to the speaker phone is easy. Press the
SPEAKER key and hang up the handset.
HOT KEYPAD
On the DCS, your keysets keypad can be made "live" or "hot" so that
it is not necessary to lift the handset or press SPEAKER before you
begin dialing. Calls can be made and features activated by simply
dialing the outside line number, line access code, intercom number or
feature access code.
If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPEAKER before dialing.
VOLUME CONTROLS
DCS keysets use the UP & DOWN keys to adjust the ringer volume
while the keyset is ringing, the speaker volume while the
speakerphone is in use and the handset volume while you are
listening. These three levels will be stored in memory until changed. If
background music is turned on at your keyset, the volume keys will
also control the level of music. The volume of pages heard through
the speaker of keyset can be adjusted during a page announcement
by using the volume keys. There are 16 levels for each volume
setting. The volume of off-hook ring is controlled by a user-
programmable setting.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones
are already familiar to you.
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3
WARNING
The handset receiver on the Keyset may retain metallic
objects. Care should be taken when using the handset in
the vicinity of small metal objects.
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LABELLING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover. Push
the cover sideways. Lift the cover and remove the designation strip.
Label the designation strip. Replace the strip and cover.
LCD24BorSTD24BKEYSETLAYOUT
4
SCROLLKEY Used to scroll
through displays.
16 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
LAST NUMBER REDIAL KEY
MEMORY(SPEED DIAL) KEY
DO NOT DISTURB KEY
SPEAKER KEY Used to switch
call to speakerphone.
8 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to
call stations directly, for One-
Touch dialling and many other system
features.
TRUNK FLASH KEY
MICROPHONE
For handsfree operation.
32 CHARACTER DISPLAY
Two lines with 16 character
each.
On LCD 24B only
SOFT KEYS Used to
activate feature via the
display. - LCD 24B only
TRANSFER KEY
HOLD KEY
ANSWER/RELEASE KEY
PULLOUT
DIRECTORY TRAY
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LCD12BorSTD12BKEYSET LAYOUT
5
LABELLING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover. Push
the cover sideways. Lift the cover and remove the designation strip.
Label the designation strip. Replace the strip and cover.
SCROLLKEY Used to
scroll through displays.
8 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
LAST NUMBER REDIAL KEY
MEMORY(SPEED DIAL) KEY
DO NOT DISTURB KEY
SPEAKER KEY Used to switch
call to speakerphone.
4 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to
call stations directly, for One-
Touch dialling and many other
system features.
TRUNK FLASH KEY
MICROPHONE
For handsfree operation.
32 CHARACTER DISPLAY
Two lines with 16 character
each.
On LCD 12B only
SOFTKEYS Used to
activate feature via the
display.- LCD 12B only
TRANSFER KEY
HOLD KEY
ANSWER/RELEASE KEY
PULLOUT
DIRECTORY TRAY
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6
LCD 24Bi KEYSET LAYOUT
LABELLING PROGRAMMABLE KEYS
At the right edge lift up the plastic cover and remove the designation
strip.
Label the designation strip and replace. Insert the plastic cover
pressing firmly to click place.
SOFTKEYS Used to activate
feature via the display.
SCROLLKEY Used to scroll
through displays.
16 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
8 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to
call stations directly, for One-
Touch dialling and many other
system features.
SPEAKER KEY Used to switch
call to speakerphone.
MEMORY(SPEED DIAL) KEY
LAST NUMBER REDIAL KEY
TRANSFER KEY
ANSWER/RELEASE KEY
MICROPHONE
For handsfree operation.
32 CHARACTER DISPLAY
Two lines with 16 character each. RING INDICATOR LAMP
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
HOLD KEY
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6B ENHANCEDKEYSET LAYOUT
LABELLING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover. Push
the cover sideways. Lift the cover and remove the designation strip.
Label the designation strip. Replace the strip and cover.
7
6 PROGRAMMABLE KEYS
WITH RED-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
TRANSFER KEY
TRUNK FLASH KEY
SPEAKER KEY
Used to switch call to speakerphone
HOLD KEY
MICROPHONE
For handsfree operation.
PULLOUT
DIRECTORY TRAY
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8
ADD-ON MODULE(AOM) LAYOUT
FLEXIBLE FEATURE
CONTROL KEY
RED LED INDICATOR
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9
MAKING AN OUTSIDE CALL
•Lift the handset and press an idle outside line button or dial the
outside line access code
•Dial the telephone number
•Finish the call by replacing the handset or pressing the
ANS/RLS key.
•If your system is programmed to require an authorization code
before making a call, dial ✱plus a valid code before selecting an
outside line.
•If your system is programmed to require an account code before
making a call, press ACCT button or dial 47 plus a valid account
code. Press the ACCT button again and then select an outside
line.
For more information on authorization and account codes, see your
System Administrator.
ANSWERING AN OUTSIDE CALL
•Lift handset to answer the ringing call
OR
•Press the ANS/RLS key to answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must
press the flashing button to answer.
OUTSIDE CALLS
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10
UNIVERSAL ANSWER DEVICE
To answer calls ringing on a loud ringer dial 67 or press the UA key.
RECALL DIAL TONE
Press the FLASH or NEW button to disconnect your existing call, wait
for dial tone and then make a new call on the same line.
SENDING A FLASH
While on an outside call
•Press the RECALL key to send a flash.
BUSY LINE QUEUING WITH
CALL-BACK
If you receive a busy signal on selecting an outside line.
•Press theCALLBACK key or dial 44. You will hear confirmation
tone.
•When the line becomes free the system will call you back.
•Lift the handset or press the ANS/RLS key to answer.
NOTE: A callback will be canceled if not answered within 30
seconds. If you have set a call back, your CBK key will
light.
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11
MAKING A CALL
•Dial the extension number or group number or press a Direct
Station Select DSS key.
•Wait for the party to answer. If you hear a brief tone burst instead
of ringback tone, the station you called is set for Voice announce
or Auto answer. Begin speaking immediately after the tone.
•Finish the call by replacing handset or press ANS/RLS key.
ANSWERING INTERCOM CALLS
•Lift the handset -OR- press the ANS/RLS key.
•To finish the call replace the handset or press the ANS/RLS
button.
VOICE ANNOUNCE MODE
When another station calls you, your keyset will sound a brief
attention tone and you will hear the caller's announcement.
•Press ANS/RLS to turn on microphone and speak handsfree -
OR- lift the handset to reply.
•To finish the call, replace the handset or press the ANS/RLS key.
AUTO ANSWER MODE
When another station calls you, your keyset will sound a brief
attention tone and then automatically answer the call.
•Your microphone and speaker are turned on and you can speak
handsfree. For privacy, use the handset.
•To finish the call, replace the handset or press the ANS/RLS key.
BUSY STATION CALLBACK
When you call another station and receive a busy signal:
•Press the CBK key or dial 44.
•When the busy station becomes free, your keyset will ring.
•Lift the handset or press ANS/RLS to call the now idle station.
INTERCOM CALLS
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12
NOTES: A callback will be canceled if not answered within 30
seconds. If you have set a callback, your CBK key will light.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do
not want to wait for a callback:
•Press the CAMP key or dial 45
•The called station will receive off-hook ring tone.
•Wait for the called party to answer.
CALLING YOUR SYSTEM OPERATOR
•Dial 9 to call your system operator.
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