Samsung iDCS 500-DCS User manual

Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design ir components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
SAMSUNG iDCS 500 SYSTEM
November 2001
DCS KEYSET
USER GUIDE

DIALING FEATURES
Speed Dialing ....................................................................................25
Programming Personal Speed Dial Numbers ............................25–26
One Touch Speed Dialing ................................................................26
Last Number Redial ..........................................................................27
Manual Retry with LNR ......................................................................27
Save Number with Redial ..................................................................27
Chain Dialing ....................................................................................27
Automatic Redial/Retry ......................................................................28
Pulse to Tone Changeover ................................................................28
Memo Redialing ................................................................................28
PAGING AND MESSAGING
Making an Internal Page....................................................................29
Making an External Page ..................................................................29
All Page..............................................................................................29
Meet Me Page....................................................................................30
Call Park and Page ......................................................................30–31
Messages—Set and Cancel..............................................................31
Returning Messages..........................................................................32
Programmed Messages ....................................................................32
CONVENIENCE FEATURES
Do Not Disturb ..................................................................................33
One Time DND ..................................................................................33
Mute ..................................................................................................33
Background Music ............................................................................33
Established Call Pick-Up ..................................................................34
Appointment Reminder/Alarm Clock ................................................34
Door Phone Calls ..............................................................................35
Executive/Secretary Hot Line ............................................................35
Group Listening ................................................................................36
Account Codes ..................................................................................36
Locking Your Keyset ..........................................................................36
Manual Signalling ..............................................................................37
Off-Hook Voice Announce ................................................................37
OHVA Block ......................................................................................38
OHVA Reject ......................................................................................38
In Group/Out of Group ......................................................................39
TABLE OF CONTENTS
ABOUT THIS BOOK ..........................................................1
THINGS YOU SHOULD KNOW ............................2–9
OUTSIDE CALLS
Making an Outside Call ....................................................................10
Answering an Outside Call................................................................10
Universal Answer ..............................................................................10
Recall/Flash ......................................................................................11
Busy Line Queuing with Callback ....................................................11
Cancelling Callback ..........................................................................12
INTERCOM CALLS
Calling Other Stations........................................................................13
Answering Intercom Calls..................................................................13
Answer Modes ..................................................................................14
Busy Station Callback ......................................................................14
Busy Station Camp-on ......................................................................14
Calling Your System Operator ..........................................................15
CALL PROCESSING
Holding Calls................................................................................16–17
Transferring Calls ........................................................................18–19
Transfer with Camp-On......................................................................18
Transfer to Voice Mail ........................................................................19
Call Waiting........................................................................................19
Conference Calls ..............................................................................19
Forwarding Calls..........................................................................20–23
Call Pickup ........................................................................................23
My Group Pickup ..............................................................................24
Privacy Release ................................................................................24

ABOUT THIS BOOK
Your keyset is the most visible part of the iDCS 500 Digital Communications
System. No matter what model keyset you are using, with or without a dis-
play, telephone calls are handled in the same way. The LCD 12B and LCD
24B keysets have a few additional conveniences that are not available to
STD 24B, Basic 12B and 7B keyset users. These are noted throughout this
guide.
Please take the time to study this guide and to become familiar with the op-
eration of your keyset. Keep this guide handy. You may need to look up in-
structions for infrequently used features.
Learning to use your keyset correctly will make everyday telephone commu-
nications a breeze.
This book is written based on the factory default settings for the feature
access codes. Sometimes, due to programming requirements, these codes
may be changed. If you find that a feature code does not work as described
in this book, please contact your installation and service company to deter-
mine the correct code.
1
CUSTOMIZING YOUR KEYSET
AME BGM ..........................................................................................40
AME PASSWORD ..............................................................................40
Auto Camp-On ..................................................................................40
Select Ring Tone................................................................................40
Change Your Passcode ....................................................................41
Set Answer Mode ..............................................................................41
Automatic Hold ..................................................................................41
Headset Operation ............................................................................42
Hot Keypad ........................................................................................42
Key Confirmation Tone ......................................................................42
Rejoining a Page ..............................................................................42
Ring Preference ................................................................................43
Display Speed Dial Name ................................................................43
Caller ID Review All ..........................................................................43
Secure OHVA ....................................................................................43
DISPLAY FEATURES
Interactive Display Keys ....................................................................44
Directory Information ...................................................................... 44
Call Log..............................................................................................45
Dial by Name ....................................................................................45
Call Progress Displays ......................................................................45
Display Number Dialed......................................................................45
Call Duration Timer............................................................................46
Auto Timer..........................................................................................46
Timer Function ..................................................................................46
Viewing Message Indications............................................................46
Alarm Reminder Messages ..............................................................47
Personal Speed Dial Names ............................................................48
Station Names ..................................................................................48
Managing Key Assignments..............................................................48
LCR with Clear ..................................................................................49
Backspace with LCR..........................................................................49
Advanced Programmed Messages ............................................49–50
Text Messaging ............................................................................50–51
Caller ID / ANI / CLI ....................................................................52–56
ADD-ON MODULE
32 Button Module with Keyset / 64 Button Module with Keyset ......57
PERSONAL SPEED DIAL NUMBERS ........58–59

3
Outside calls appear on individual line keys if they are assigned. When an
individual line is not assigned to its own key, it will appear on a CALL button.
Your outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They stay right
where you put them and are identified with a green flashing light if the key
has a tri-colored LED.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
• A steady red LED on the HOLD key indicates the keyset is locked.
• A steady red LED on the TRSF key indicates the keyset is Forward All.
• A steady red LED on the ANS/RLS key indicates the keyset is in Headset
mode.
• A flashing red LED on the ANS/RLS key indicates the keyset is in DND
mode.
SPEAKERPHONE
Pressing the ANS/RLS or the MONITOR key will answer or release a call on
the speakerphone. Switching from the handset to the speakerphone is easy.
Press the SPK key and hang up the handset.
NOTE: The 7B phone is not a speaker phone. If you are using a 7B phone,
you must lift the handset in order to speak to the other party.
VOLUME CONTROLS
DCS keysets use the UP and DOWN keys to adjust the ringer volume while
the keyset is ringing, the speaker volume while the speakerphone or moni-
tor speaker is in use and the handset volume while you are listening. These
three levels will be stored in memory until changed. If background music is
turned on at your keyset, the volume keys will also control the level of music.
The volume of pages heard through the speaker of a keyset can be adjust-
ed during a page announcement by using the volume keys. There are 16 lev-
els for each volume setting. The volume of off-hook ring is controlled by a
user-programmable setting.
2
THINGS YOU SHOULD KNOW
USER ORIENTATION
DCS telephones are called “keysets.” They contain buttons or “keys” that
are used to access or activate the many features of your office phone sys-
tem. The keys with paper designation strips are programmable keys. This
means they can be programmed for a specific function on your keyset and
that same button can be something different on another keyset. See the sys-
tem manager to get your most frequently used features assigned to your
programmable keys. When changes are made, be sure that your program-
mable keys are relabeled properly.
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your system can have individual C.O. line keys
or lines may be assigned to groups. When they are in a group, you access
a line by dialing an access code or pressing a route button. For example, dial
9or press the LOCAL key to get a local outside line. If Least Cost Routing is
used, pressing the LCR key will automatically select a preprogrammed C.O.
line according to what digits are dialed. Each line in the system is numbered,
beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific sta-
tions. You can press a DSS key instead of dialing the extension number. A
DSS key lights red when that station is busy (Busy Lamp Indication).
iDCS 500 provides distinctive ring patterns to your keyset:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring
tone repeated.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). Some of these
are tri-colored LEDs that light green, red or amber (green and red together).
Some of the keys can only light red.
Intercom calls, also called internal calls, always appear on your CALL but-
tons. They will always light green. You can have up to eight CALL buttons,
but at least two are recommended.

5
LCD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the desig-
nation strip. Label the designation strip. Replace the strip and
cover.
4
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are
already familiar to you.
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECON
D
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF FOR ONE SECON
D
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have
done something incorrectly. Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SEC
O
VOL
SPK
HOLD
TRSF
ANS/
1 2 ABC 3DEF
4GHI 5JKL 6MNO
7PRS 8TUV 9WXY
0OPER
RLS
SCROLL
HOLD KEY
TRANSFER KEY
ANSWER/RELEASE KEY
PULLOUT
DIRECTORY TRAY
32 CHARACTER DISPLAY Tw o
lines with 16 characters each.
SOFT KEYS Used to
activate features via
the display.
SCROLL KEY Used to
scroll through displays.
16 PROGRAMMABLE
KEYS WITH TRI-
COLORED LIGHTS
Used for CALL buttons,
intercom calls, outside
lines and many other
system features.
8 PROGRAMMABLE
KEYS WITH RED
LIGHTS Used to call
stations directly, to in-
dicate busy condi-
tions of other sta-
tions, for One Touch di-
aling and many other
system features.
VOLUME CONTROL
KEYS Used to set inde-
pendent levels for hand-
set, speaker, back-
ground music, ring and
page volumes.
SPEAKER KEY Used to switch
call to speakerphone.
MICROPHONE For
handsfree operation.
SPEAKER For handsfree
operation and ringing.