Samsung OfficeServ ITP-5012L User manual

Feature Access Codes
Line Groups
9 Local/LCR
____________________________
____________________________
____________________________
Station Groups
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
Paging Zones - Dial 55 plus
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
* All Page
Programmed Messages
01 _____________________________
02 _____________________________
03 _____________________________
04 _____________________________
05 _____________________________
06 _____________________________
07 _____________________________
08 _____________________________
09 _____________________________
10 _____________________________
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16 _____________________________
17 _____________________________
18 _____________________________
19 _____________________________
20 _____________________________
Feature Access Codes
0Operator
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Do Not Disturb
42 + xxx Cancel Sent Message
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
53 + xxx + 1 In Group
53 + xxx + 0 Out of Group
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
* Authorization Code
NOTE: Some features may not be available on your system software version or some access codes may have changed to
meet your company’s application. In either case consult with your System Administrator.
OTHER FEATURES AND FUNCTIONS
SPEAKER/HANDSET VOLUME - Press the up () or down () arrow but-
tons during a conversation to raise or lower volume.
RINGER VOLUME - Press the up () or down () arrow buttons to adjust
the ringer volume while the telephone is ringing.
LAST NUMBER REDIAL - To redial the last dialed telephone number, press
the REDIAL button.
SCREEN BUTTON - Provides the keyset’s idle screen display options. The
default is a CALENDAR.
NAVIGATION BUTTON -
The NAVIGATION button is divided into separate
feature buttons:
MENU BUTTON: Displays the following options:
1. P-BOOK: Maintains frequently dialed names and
numbers in a PhoneBook. Search and initiate
calls by: Speed Dial, Associated Names,
Telephone Numbers, Assigned Groups, or
Previous Calls registered to your phone.
To add a NEW NUMBER to your PhoneBook:
• Press the MENU button, scroll to P-BOOK,
press ENTER, and dial option 4.
• Using the dial keypad, add the NAME,HOME,MOBILE, and OFFICE num-
ber.
• Press ENTER to save your entry.
2. E-DIARY: Provides organizer with the following features: Wake-Up Calls,
Alarms, Daily Planner, Memo Pad, Calculator, World-Time, D-Day Plus, and
Unit Conversion.
To set-up an ALARM:
• Press the MENU button, scroll to E-DIARY, press ENTER, and dial 2.
• Choose the desired ALARM NUMBER (1/2), and press ENTER.
• Enter the TIME via the dial pad in 24-hour format.
• Set RING TONE via the direction button. Each tone is heard.
• Set REPEAT DURATION via the direction button and press ENTER
when finished.
3. MESSAGE: View received text messages,store and view sent text messages,
and create and store messages for future delivery.
To write a MESSAGE:
• Press the MENU button, scroll to MESSAGE, press ENTER, and dial 2.
• Dial option 1,WRITE MESSAGE, dial 1 again to choose WRITE NEW
MESSAGE.
• Enter the RECIPIENT and CONTENTS using the dial pad and press
ENTER to send the message.
4. VOLUME: Sets volume levels of various telephone functions. Scroll
left/right to select desired option setting. When setting Ring Type and
Ringer Volume, each tone level is heard while scrolling through them.
5. FORWARD: Sends phone calls to a different station. Program a destination
for the preferred forwarding options: Forward Always, Busy, No Answer,
Busy No Answer, Do Not Disturb and Follow Me.
• Press the MENU button, scroll to the FORWARD icon, and press ENTER.
• Scroll to the desired FORWARD OPTION. Press the MENU button.
• Select EDIT, enter the STATION NUMBER TO FORWARD TO and press
ENTER.
6. CONFIG: Sets up the following phone features: Password, Lock, Answering
Mode, Boss Answering, Language, Caller ID Display, Absent Message,
Internal Call, Dial Mode, and Station On/Off.
7. MY-PHONE: Personalizes your telephone by setting up the following fea-
tures: Select Background, My Name, Network Information, Status
Information, Enblock Timeout, News Color, Privacy Option, Configuration
Reset, and Version Information.
To assign your NAME to the phone:
• Press the MENU button, scroll to MY-PHONE, press ENTER, and dial
option 2.
• Enter your NAME using the dial pad, press the MENU button to change
from upper to lower case and press ENTER to save your entry.
SEND BUTTON: Lists recently received or called numbers. It also connects
incoming calls..
END BUTTON: Disconnects a call after a conversation. It also returns the
display to the main menu.
CANCEL BUTTON: Returns display to the main menu.
QRG-ITP12L 01 04/05 www.samsung.com/bcs
ITP-5012L
IP Keyset
Quick Reference Guide
Samsung Means Business

ANSWERING CALLS
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these
three types of calls:
Lift the handset or press the SEND button to answer on SPEAKERPHONE.
Replace the handset or press the END button when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.
PLACING A CALL ON HOLD
Calls can be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold can only be picked up from the extension that placed them on
hold. A call placed on System Hold can be picked up from any extension.
SYSTEM HOLD - To place a call on hold:
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot answer it:
Press the HOLD button twice.The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls are always placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by notifying the party to which the call is being trans-
ferred or without notification.
While on a call, press the TRANSFER button then dial an extension number.
Confirm you hear a ringback tone.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station. Hang up when you hear the busy signal. The
called party is alerted that a call is waiting.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the caller.
CALL WAITING
If an outside call is camped-on to your phone or another station is camped-on
to you:
Your keyset rings and the call that is waiting (camped-on) flashes green.
Press the flashing button to answer; the other call is put on hold automati-
cally if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button or finish the first call and hang up;
the waiting call will ring.
Lift the handset or press the SEND or ANS/RLS button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
Press the CONFERENCE button and receive conference tone.
Make another call, either intercom or outside, press the CONFERENCE
button and receive conference tone.
Make another call or press the CONFERENCE button to join all parties. You
can conference up to five parties (you and four others).
Repeat the last step until all parties are added.
Hang up to leave the conference call.
NOTE: When attempting to add another party to the conference and you
are not able to reach the desired person,hang up.Simply press the CON-
FERENCE button again to return to the previous conversation.
FORWARDING CALLS
You can forward your calls to another station, group of stations, or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL,FWD BUSY, and FWD NO ANSWER
keys, press the associated soft key to activate the feature. A steady red light
reminds you what forward condition is activated.
Clear all call forward conditions set at your station by lifting the handset and
dialing 600.
FORWARD ALL CALLS
To forward all your calls to another station:
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY
To forward calls to another station when you are on the phone:
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY/NO ANSWER
If you have both a Forward On Busy destination and a Forward No Answer des-
tination programmed, you can activate them simultaneously:
Dial 604.
Receive a confirmation tone and hang up.
This QUICK REFERENCE GUIDE provides the basic operation of your Samsung
ITP-5012L telephone.
PLACING CALLS
When making internal and external calls, press the SCREEN button to access
the programmable button screens. Then use the SCROLL button or the
UP/DOWN arrow (select) buttons on the display.
IMPORTANT: Put your phone in OVERLAP MODE by pressing the MENU
button, select CONFIG and then select DIAL MODE, change it to OVERLAP.If
your phone is not in OVERLAP mode you must always press the SEND button
after dialing the digits to send the call.
OUTSIDE CALLS - To place a call to an outside party:
Lift the handset.
Press an idle outside line button, line group button, or dial a line access
code to receive dial tone.
Dial the telephone number.
Replace the handset or press the END button when the call is completed.
NOTE: To call preprogrammed speed dial numbers, lift the handset and press
the appropriate key to call these numbers. You can also add telephone
numbers you call frequently to the PhoneBook.
INTERNAL CALLS - To place a call to another extension at your location:
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.
Replace the handset or press the END button when the call is completed.
SPEAKERPHONE CALLS - Your Samsung ITP-5012L has full speakerphone
capability. This feature is used for both internal or external calls. To activate this
feature:
Press the SPEAKER button.
Place an internal or external call.
Press SPEAKER button to disconnect the call.
NOTE: The handset can be used at any time during the conversation.To resume
handsfree operation, press the SPEAKER button, and replace the hand-
set.

ANSWERING CALLS
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these
three types of calls:
Lift the handset or press the SEND button to answer on SPEAKERPHONE.
Replace the handset or press the END button when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.
PLACING A CALL ON HOLD
Calls can be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold can only be picked up from the extension that placed them on
hold. A call placed on System Hold can be picked up from any extension.
SYSTEM HOLD - To place a call on hold:
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot answer it:
Press the HOLD button twice.The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls are always placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by notifying the party to which the call is being trans-
ferred or without notification.
While on a call, press the TRANSFER button then dial an extension number.
Confirm you hear a ringback tone.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station. Hang up when you hear the busy signal. The
called party is alerted that a call is waiting.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the caller.
CALL WAITING
If an outside call is camped-on to your phone or another station is camped-on
to you:
Your keyset rings and the call that is waiting (camped-on) flashes green.
Press the flashing button to answer; the other call is put on hold automati-
cally if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button or finish the first call and hang up;
the waiting call will ring.
Lift the handset or press the SEND or ANS/RLS button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
Press the CONFERENCE button and receive conference tone.
Make another call, either intercom or outside, press the CONFERENCE
button and receive conference tone.
Make another call or press the CONFERENCE button to join all parties. You
can conference up to five parties (you and four others).
Repeat the last step until all parties are added.
Hang up to leave the conference call.
NOTE: When attempting to add another party to the conference and you
are not able to reach the desired person,hang up.Simply press the CON-
FERENCE button again to return to the previous conversation.
FORWARDING CALLS
You can forward your calls to another station, group of stations, or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL,FWD BUSY, and FWD NO ANSWER
keys, press the associated soft key to activate the feature. A steady red light
reminds you what forward condition is activated.
Clear all call forward conditions set at your station by lifting the handset and
dialing 600.
FORWARD ALL CALLS
To forward all your calls to another station:
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY
To forward calls to another station when you are on the phone:
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY/NO ANSWER
If you have both a Forward On Busy destination and a Forward No Answer des-
tination programmed, you can activate them simultaneously:
Dial 604.
Receive a confirmation tone and hang up.
This QUICK REFERENCE GUIDE provides the basic operation of your Samsung
ITP-5012L telephone.
PLACING CALLS
When making internal and external calls, press the SCREEN button to access
the programmable button screens. Then use the SCROLL button or the
UP/DOWN arrow (select) buttons on the display.
IMPORTANT: Put your phone in OVERLAP MODE by pressing the MENU
button, select CONFIG and then select DIAL MODE, change it to OVERLAP.If
your phone is not in OVERLAP mode you must always press the SEND button
after dialing the digits to send the call.
OUTSIDE CALLS - To place a call to an outside party:
Lift the handset.
Press an idle outside line button, line group button, or dial a line access
code to receive dial tone.
Dial the telephone number.
Replace the handset or press the END button when the call is completed.
NOTE: To call preprogrammed speed dial numbers, lift the handset and press
the appropriate key to call these numbers. You can also add telephone
numbers you call frequently to the PhoneBook.
INTERNAL CALLS - To place a call to another extension at your location:
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.
Replace the handset or press the END button when the call is completed.
SPEAKERPHONE CALLS - Your Samsung ITP-5012L has full speakerphone
capability. This feature is used for both internal or external calls. To activate this
feature:
Press the SPEAKER button.
Place an internal or external call.
Press SPEAKER button to disconnect the call.
NOTE: The handset can be used at any time during the conversation.To resume
handsfree operation, press the SPEAKER button, and replace the hand-
set.

ANSWERING CALLS
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these
three types of calls:
Lift the handset or press the SEND button to answer on SPEAKERPHONE.
Replace the handset or press the END button when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.
PLACING A CALL ON HOLD
Calls can be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold can only be picked up from the extension that placed them on
hold. A call placed on System Hold can be picked up from any extension.
SYSTEM HOLD - To place a call on hold:
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot answer it:
Press the HOLD button twice.The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls are always placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by notifying the party to which the call is being trans-
ferred or without notification.
While on a call, press the TRANSFER button then dial an extension number.
Confirm you hear a ringback tone.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station. Hang up when you hear the busy signal. The
called party is alerted that a call is waiting.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the caller.
CALL WAITING
If an outside call is camped-on to your phone or another station is camped-on
to you:
Your keyset rings and the call that is waiting (camped-on) flashes green.
Press the flashing button to answer; the other call is put on hold automati-
cally if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button or finish the first call and hang up;
the waiting call will ring.
Lift the handset or press the SEND or ANS/RLS button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
Press the CONFERENCE button and receive conference tone.
Make another call, either intercom or outside, press the CONFERENCE
button and receive conference tone.
Make another call or press the CONFERENCE button to join all parties. You
can conference up to five parties (you and four others).
Repeat the last step until all parties are added.
Hang up to leave the conference call.
NOTE: When attempting to add another party to the conference and you
are not able to reach the desired person,hang up.Simply press the CON-
FERENCE button again to return to the previous conversation.
FORWARDING CALLS
You can forward your calls to another station, group of stations, or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL,FWD BUSY, and FWD NO ANSWER
keys, press the associated soft key to activate the feature. A steady red light
reminds you what forward condition is activated.
Clear all call forward conditions set at your station by lifting the handset and
dialing 600.
FORWARD ALL CALLS
To forward all your calls to another station:
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY
To forward calls to another station when you are on the phone:
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY/NO ANSWER
If you have both a Forward On Busy destination and a Forward No Answer des-
tination programmed, you can activate them simultaneously:
Dial 604.
Receive a confirmation tone and hang up.
This QUICK REFERENCE GUIDE provides the basic operation of your Samsung
ITP-5012L telephone.
PLACING CALLS
When making internal and external calls, press the SCREEN button to access
the programmable button screens. Then use the SCROLL button or the
UP/DOWN arrow (select) buttons on the display.
IMPORTANT: Put your phone in OVERLAP MODE by pressing the MENU
button, select CONFIG and then select DIAL MODE, change it to OVERLAP.If
your phone is not in OVERLAP mode you must always press the SEND button
after dialing the digits to send the call.
OUTSIDE CALLS - To place a call to an outside party:
Lift the handset.
Press an idle outside line button, line group button, or dial a line access
code to receive dial tone.
Dial the telephone number.
Replace the handset or press the END button when the call is completed.
NOTE: To call preprogrammed speed dial numbers, lift the handset and press
the appropriate key to call these numbers. You can also add telephone
numbers you call frequently to the PhoneBook.
INTERNAL CALLS - To place a call to another extension at your location:
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.
Replace the handset or press the END button when the call is completed.
SPEAKERPHONE CALLS - Your Samsung ITP-5012L has full speakerphone
capability. This feature is used for both internal or external calls. To activate this
feature:
Press the SPEAKER button.
Place an internal or external call.
Press SPEAKER button to disconnect the call.
NOTE: The handset can be used at any time during the conversation.To resume
handsfree operation, press the SPEAKER button, and replace the hand-
set.

ANSWERING CALLS
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these
three types of calls:
Lift the handset or press the SEND button to answer on SPEAKERPHONE.
Replace the handset or press the END button when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.
PLACING A CALL ON HOLD
Calls can be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold can only be picked up from the extension that placed them on
hold. A call placed on System Hold can be picked up from any extension.
SYSTEM HOLD - To place a call on hold:
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot answer it:
Press the HOLD button twice.The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls are always placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by notifying the party to which the call is being trans-
ferred or without notification.
While on a call, press the TRANSFER button then dial an extension number.
Confirm you hear a ringback tone.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station. Hang up when you hear the busy signal. The
called party is alerted that a call is waiting.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the caller.
CALL WAITING
If an outside call is camped-on to your phone or another station is camped-on
to you:
Your keyset rings and the call that is waiting (camped-on) flashes green.
Press the flashing button to answer; the other call is put on hold automati-
cally if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button or finish the first call and hang up;
the waiting call will ring.
Lift the handset or press the SEND or ANS/RLS button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
Press the CONFERENCE button and receive conference tone.
Make another call, either intercom or outside, press the CONFERENCE
button and receive conference tone.
Make another call or press the CONFERENCE button to join all parties. You
can conference up to five parties (you and four others).
Repeat the last step until all parties are added.
Hang up to leave the conference call.
NOTE: When attempting to add another party to the conference and you
are not able to reach the desired person,hang up.Simply press the CON-
FERENCE button again to return to the previous conversation.
FORWARDING CALLS
You can forward your calls to another station, group of stations, or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL,FWD BUSY, and FWD NO ANSWER
keys, press the associated soft key to activate the feature. A steady red light
reminds you what forward condition is activated.
Clear all call forward conditions set at your station by lifting the handset and
dialing 600.
FORWARD ALL CALLS
To forward all your calls to another station:
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY
To forward calls to another station when you are on the phone:
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY/NO ANSWER
If you have both a Forward On Busy destination and a Forward No Answer des-
tination programmed, you can activate them simultaneously:
Dial 604.
Receive a confirmation tone and hang up.
This QUICK REFERENCE GUIDE provides the basic operation of your Samsung
ITP-5012L telephone.
PLACING CALLS
When making internal and external calls, press the SCREEN button to access
the programmable button screens. Then use the SCROLL button or the
UP/DOWN arrow (select) buttons on the display.
IMPORTANT: Put your phone in OVERLAP MODE by pressing the MENU
button, select CONFIG and then select DIAL MODE, change it to OVERLAP.If
your phone is not in OVERLAP mode you must always press the SEND button
after dialing the digits to send the call.
OUTSIDE CALLS - To place a call to an outside party:
Lift the handset.
Press an idle outside line button, line group button, or dial a line access
code to receive dial tone.
Dial the telephone number.
Replace the handset or press the END button when the call is completed.
NOTE: To call preprogrammed speed dial numbers, lift the handset and press
the appropriate key to call these numbers. You can also add telephone
numbers you call frequently to the PhoneBook.
INTERNAL CALLS - To place a call to another extension at your location:
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.
Replace the handset or press the END button when the call is completed.
SPEAKERPHONE CALLS - Your Samsung ITP-5012L has full speakerphone
capability. This feature is used for both internal or external calls. To activate this
feature:
Press the SPEAKER button.
Place an internal or external call.
Press SPEAKER button to disconnect the call.
NOTE: The handset can be used at any time during the conversation.To resume
handsfree operation, press the SPEAKER button, and replace the hand-
set.

Feature Access Codes
Line Groups
9 Local/LCR
____________________________
____________________________
____________________________
Station Groups
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
Paging Zones - Dial 55 plus
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
* All Page
Programmed Messages
01 _____________________________
02 _____________________________
03 _____________________________
04 _____________________________
05 _____________________________
06 _____________________________
07 _____________________________
08 _____________________________
09 _____________________________
10 _____________________________
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16 _____________________________
17 _____________________________
18 _____________________________
19 _____________________________
20 _____________________________
Feature Access Codes
0Operator
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Do Not Disturb
42 + xxx Cancel Sent Message
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
53 + xxx + 1 In Group
53 + xxx + 0 Out of Group
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
* Authorization Code
NOTE: Some features may not be available on your system software version or some access codes may have changed to
meet your company’s application. In either case consult with your System Administrator.
OTHER FEATURES AND FUNCTIONS
SPEAKER/HANDSET VOLUME - Press the up () or down () arrow but-
tons during a conversation to raise or lower volume.
RINGER VOLUME - Press the up () or down () arrow buttons to adjust
the ringer volume while the telephone is ringing.
LAST NUMBER REDIAL - To redial the last dialed telephone number, press
the REDIAL button.
SCREEN BUTTON - Provides the keyset’s idle screen display options. The
default is a CALENDAR.
NAVIGATION BUTTON -
The NAVIGATION button is divided into separate
feature buttons:
MENU BUTTON: Displays the following options:
1. P-BOOK: Maintains frequently dialed names and
numbers in a PhoneBook. Search and initiate
calls by: Speed Dial, Associated Names,
Telephone Numbers, Assigned Groups, or
Previous Calls registered to your phone.
To add a NEW NUMBER to your PhoneBook:
• Press the MENU button, scroll to P-BOOK,
press ENTER, and dial option 4.
• Using the dial keypad, add the NAME,HOME,MOBILE, and OFFICE num-
ber.
• Press ENTER to save your entry.
2. E-DIARY: Provides organizer with the following features: Wake-Up Calls,
Alarms, Daily Planner, Memo Pad, Calculator, World-Time, D-Day Plus, and
Unit Conversion.
To set-up an ALARM:
• Press the MENU button, scroll to E-DIARY, press ENTER, and dial 2.
• Choose the desired ALARM NUMBER (1/2), and press ENTER.
• Enter the TIME via the dial pad in 24-hour format.
• Set RING TONE via the direction button. Each tone is heard.
• Set REPEAT DURATION via the direction button and press ENTER
when finished.
3. MESSAGE: View received text messages,store and view sent text messages,
and create and store messages for future delivery.
To write a MESSAGE:
• Press the MENU button, scroll to MESSAGE, press ENTER, and dial 2.
• Dial option 1,WRITE MESSAGE, dial 1 again to choose WRITE NEW
MESSAGE.
• Enter the RECIPIENT and CONTENTS using the dial pad and press
ENTER to send the message.
4. VOLUME: Sets volume levels of various telephone functions. Scroll
left/right to select desired option setting. When setting Ring Type and
Ringer Volume, each tone level is heard while scrolling through them.
5. FORWARD: Sends phone calls to a different station. Program a destination
for the preferred forwarding options: Forward Always, Busy, No Answer,
Busy No Answer, Do Not Disturb and Follow Me.
• Press the MENU button, scroll to the FORWARD icon, and press ENTER.
• Scroll to the desired FORWARD OPTION. Press the MENU button.
• Select EDIT, enter the STATION NUMBER TO FORWARD TO and press
ENTER.
6. CONFIG: Sets up the following phone features: Password, Lock, Answering
Mode, Boss Answering, Language, Caller ID Display, Absent Message,
Internal Call, Dial Mode, and Station On/Off.
7. MY-PHONE: Personalizes your telephone by setting up the following fea-
tures: Select Background, My Name, Network Information, Status
Information, Enblock Timeout, News Color, Privacy Option, Configuration
Reset, and Version Information.
To assign your NAME to the phone:
• Press the MENU button, scroll to MY-PHONE, press ENTER, and dial
option 2.
• Enter your NAME using the dial pad, press the MENU button to change
from upper to lower case and press ENTER to save your entry.
SEND BUTTON: Lists recently received or called numbers. It also connects
incoming calls..
END BUTTON: Disconnects a call after a conversation. It also returns the
display to the main menu.
CANCEL BUTTON: Returns display to the main menu.
QRG-ITP12L 01 04/05 www.samsung.com/bcs
ITP-5012L
IP Keyset
Quick Reference Guide
Samsung Means Business

Feature Access Codes
Line Groups
9 Local/LCR
____________________________
____________________________
____________________________
Station Groups
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
Paging Zones - Dial 55 plus
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
* All Page
Programmed Messages
01 _____________________________
02 _____________________________
03 _____________________________
04 _____________________________
05 _____________________________
06 _____________________________
07 _____________________________
08 _____________________________
09 _____________________________
10 _____________________________
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16 _____________________________
17 _____________________________
18 _____________________________
19 _____________________________
20 _____________________________
Feature Access Codes
0Operator
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Do Not Disturb
42 + xxx Cancel Sent Message
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
53 + xxx + 1 In Group
53 + xxx + 0 Out of Group
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
* Authorization Code
NOTE: Some features may not be available on your system software version or some access codes may have changed to
meet your company’s application. In either case consult with your System Administrator.
OTHER FEATURES AND FUNCTIONS
SPEAKER/HANDSET VOLUME - Press the up () or down () arrow but-
tons during a conversation to raise or lower volume.
RINGER VOLUME - Press the up () or down () arrow buttons to adjust
the ringer volume while the telephone is ringing.
LAST NUMBER REDIAL - To redial the last dialed telephone number, press
the REDIAL button.
SCREEN BUTTON - Provides the keyset’s idle screen display options. The
default is a CALENDAR.
NAVIGATION BUTTON -
The NAVIGATION button is divided into separate
feature buttons:
MENU BUTTON: Displays the following options:
1. P-BOOK: Maintains frequently dialed names and
numbers in a PhoneBook. Search and initiate
calls by: Speed Dial, Associated Names,
Telephone Numbers, Assigned Groups, or
Previous Calls registered to your phone.
To add a NEW NUMBER to your PhoneBook:
• Press the MENU button, scroll to P-BOOK,
press ENTER, and dial option 4.
• Using the dial keypad, add the NAME,HOME,MOBILE, and OFFICE num-
ber.
• Press ENTER to save your entry.
2. E-DIARY: Provides organizer with the following features: Wake-Up Calls,
Alarms, Daily Planner, Memo Pad, Calculator, World-Time, D-Day Plus, and
Unit Conversion.
To set-up an ALARM:
• Press the MENU button, scroll to E-DIARY, press ENTER, and dial 2.
• Choose the desired ALARM NUMBER (1/2), and press ENTER.
• Enter the TIME via the dial pad in 24-hour format.
• Set RING TONE via the direction button. Each tone is heard.
• Set REPEAT DURATION via the direction button and press ENTER
when finished.
3. MESSAGE: View received text messages,store and view sent text messages,
and create and store messages for future delivery.
To write a MESSAGE:
• Press the MENU button, scroll to MESSAGE, press ENTER, and dial 2.
• Dial option 1,WRITE MESSAGE, dial 1 again to choose WRITE NEW
MESSAGE.
• Enter the RECIPIENT and CONTENTS using the dial pad and press
ENTER to send the message.
4. VOLUME: Sets volume levels of various telephone functions. Scroll
left/right to select desired option setting. When setting Ring Type and
Ringer Volume, each tone level is heard while scrolling through them.
5. FORWARD: Sends phone calls to a different station. Program a destination
for the preferred forwarding options: Forward Always, Busy, No Answer,
Busy No Answer, Do Not Disturb and Follow Me.
• Press the MENU button, scroll to the FORWARD icon, and press ENTER.
• Scroll to the desired FORWARD OPTION. Press the MENU button.
• Select EDIT, enter the STATION NUMBER TO FORWARD TO and press
ENTER.
6. CONFIG: Sets up the following phone features: Password, Lock, Answering
Mode, Boss Answering, Language, Caller ID Display, Absent Message,
Internal Call, Dial Mode, and Station On/Off.
7. MY-PHONE: Personalizes your telephone by setting up the following fea-
tures: Select Background, My Name, Network Information, Status
Information, Enblock Timeout, News Color, Privacy Option, Configuration
Reset, and Version Information.
To assign your NAME to the phone:
• Press the MENU button, scroll to MY-PHONE, press ENTER, and dial
option 2.
• Enter your NAME using the dial pad, press the MENU button to change
from upper to lower case and press ENTER to save your entry.
SEND BUTTON: Lists recently received or called numbers. It also connects
incoming calls..
END BUTTON: Disconnects a call after a conversation. It also returns the
display to the main menu.
CANCEL BUTTON: Returns display to the main menu.
QRG-ITP12L 01 04/05 www.samsung.com/bcs
ITP-5012L
IP Keyset
Quick Reference Guide
Samsung Means Business

Feature Access Codes
Line Groups
9 Local/LCR
____________________________
____________________________
____________________________
Station Groups
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
Paging Zones - Dial 55 plus
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
* All Page
Programmed Messages
01 _____________________________
02 _____________________________
03 _____________________________
04 _____________________________
05 _____________________________
06 _____________________________
07 _____________________________
08 _____________________________
09 _____________________________
10 _____________________________
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16 _____________________________
17 _____________________________
18 _____________________________
19 _____________________________
20 _____________________________
Feature Access Codes
0Operator
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Do Not Disturb
42 + xxx Cancel Sent Message
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
53 + xxx + 1 In Group
53 + xxx + 0 Out of Group
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
* Authorization Code
NOTE: Some features may not be available on your system software version or some access codes may have changed to
meet your company’s application. In either case consult with your System Administrator.
OTHER FEATURES AND FUNCTIONS
SPEAKER/HANDSET VOLUME - Press the up () or down () arrow but-
tons during a conversation to raise or lower volume.
RINGER VOLUME - Press the up () or down () arrow buttons to adjust
the ringer volume while the telephone is ringing.
LAST NUMBER REDIAL - To redial the last dialed telephone number, press
the REDIAL button.
SCREEN BUTTON - Provides the keyset’s idle screen display options. The
default is a CALENDAR.
NAVIGATION BUTTON -
The NAVIGATION button is divided into separate
feature buttons:
MENU BUTTON: Displays the following options:
1. P-BOOK: Maintains frequently dialed names and
numbers in a PhoneBook. Search and initiate
calls by: Speed Dial, Associated Names,
Telephone Numbers, Assigned Groups, or
Previous Calls registered to your phone.
To add a NEW NUMBER to your PhoneBook:
• Press the MENU button, scroll to P-BOOK,
press ENTER, and dial option 4.
• Using the dial keypad, add the NAME,HOME,MOBILE, and OFFICE num-
ber.
• Press ENTER to save your entry.
2. E-DIARY: Provides organizer with the following features: Wake-Up Calls,
Alarms, Daily Planner, Memo Pad, Calculator, World-Time, D-Day Plus, and
Unit Conversion.
To set-up an ALARM:
• Press the MENU button, scroll to E-DIARY, press ENTER, and dial 2.
• Choose the desired ALARM NUMBER (1/2), and press ENTER.
• Enter the TIME via the dial pad in 24-hour format.
• Set RING TONE via the direction button. Each tone is heard.
• Set REPEAT DURATION via the direction button and press ENTER
when finished.
3. MESSAGE: View received text messages,store and view sent text messages,
and create and store messages for future delivery.
To write a MESSAGE:
• Press the MENU button, scroll to MESSAGE, press ENTER, and dial 2.
• Dial option 1,WRITE MESSAGE, dial 1 again to choose WRITE NEW
MESSAGE.
• Enter the RECIPIENT and CONTENTS using the dial pad and press
ENTER to send the message.
4. VOLUME: Sets volume levels of various telephone functions. Scroll
left/right to select desired option setting. When setting Ring Type and
Ringer Volume, each tone level is heard while scrolling through them.
5. FORWARD: Sends phone calls to a different station. Program a destination
for the preferred forwarding options: Forward Always, Busy, No Answer,
Busy No Answer, Do Not Disturb and Follow Me.
• Press the MENU button, scroll to the FORWARD icon, and press ENTER.
• Scroll to the desired FORWARD OPTION. Press the MENU button.
• Select EDIT, enter the STATION NUMBER TO FORWARD TO and press
ENTER.
6. CONFIG: Sets up the following phone features: Password, Lock, Answering
Mode, Boss Answering, Language, Caller ID Display, Absent Message,
Internal Call, Dial Mode, and Station On/Off.
7. MY-PHONE: Personalizes your telephone by setting up the following fea-
tures: Select Background, My Name, Network Information, Status
Information, Enblock Timeout, News Color, Privacy Option, Configuration
Reset, and Version Information.
To assign your NAME to the phone:
• Press the MENU button, scroll to MY-PHONE, press ENTER, and dial
option 2.
• Enter your NAME using the dial pad, press the MENU button to change
from upper to lower case and press ENTER to save your entry.
SEND BUTTON: Lists recently received or called numbers. It also connects
incoming calls..
END BUTTON: Disconnects a call after a conversation. It also returns the
display to the main menu.
CANCEL BUTTON: Returns display to the main menu.
QRG-ITP12L 01 04/05 www.samsung.com/bcs
ITP-5012L
IP Keyset
Quick Reference Guide
Samsung Means Business