Samsung DS 5000 Series User manual

www.samsung.com/bcs
Features & Specifications
Line Groups
9 Local/LCR
800 ____________________________
801 ____________________________
802 ____________________________
Station Groups
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
Paging Zones - Dial 55 plus
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
* All External Zones and Internal Zone 0
Programmed Messages
01 In A Meeting
02 Out On a Call
03 Out To Lunch
04 Leave A Message
05 Page Me
06 Out Of Town
07 In Tomorrow
08 Return Afternoon
09 On Vacation
10 Gone Home
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16* _____________________________
17* _____________________________
18* _____________________________
19* _____________________________
20* _____________________________
Feature Access Codes
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Set Do Not Disturb
42 + xxx Cancel Message You Left
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
*Authorization Code
DS-5000 Series
Keyset
User Guide
*Programmed Messages 16~20 not available on OfficeServ 7100.
05/09
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05/2009
DS 5000 Series User Guide
For OfficeServ™100, OfficeServ™ 500, and
OfficeServ™ 7000 Series
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Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
Copyright 2007-2009 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording, taping,photocopying or information retrieval systems—
without express written permission of the publisher of this material.
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TABLE OF CONTENTS
ABOUT THIS BOOK ....................................................................................1
THINGS YOU SHOULD KNOW................................................2–8
ASSEMBLING YOUR KEYSET ........................................................9
DS 5000 KEYSETS SETUP..................................................................10
OUTSIDE CALLS
Making an Outside Call ................................................................................................11
Answering an Outside Call..........................................................................................11
Universal Answer ..........................................................................................................11
Recall/Flash ......................................................................................................................12
Busy Line Queuing with Callback ............................................................................12
Canceling Callback ........................................................................................................12
INTERCOM CALLS
Calling Other Stations ..................................................................................................13
Answering Intercom Calls ..........................................................................................13
Answer Modes ................................................................................................................13
Busy Station Callback....................................................................................................14
Busy Station Camp-on..................................................................................................14
Calling Your System Operator....................................................................................15
CALL PROCESSING
Holding Calls ............................................................................................................16–17
Transferring Calls ....................................................................................................17–18
Transfer with Camp-On................................................................................................18
Transfer to Voicemail ....................................................................................................18
Call Waiting ......................................................................................................................18
Conference Calls ............................................................................................................19
Forwarding Calls......................................................................................................20–21
Call Pickup ........................................................................................................................22
My Group Pickup............................................................................................................22
Privacy Release................................................................................................................23
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DIALING FEATURES
Speed Dialing ..................................................................................................................24
Programming Personal Speed Dial Numbers ..............................................24–25
One Touch Speed Dialing............................................................................................25
Last Number Redial ......................................................................................................25
Manual Retry with Redial ............................................................................................26
Save Number with Redial............................................................................................26
Chain Dialing....................................................................................................................26
Automatic Redial/Retry................................................................................................26
Pulse to Tone Changeover ..........................................................................................27
Memo Redialing..............................................................................................................27
PAGING AND MESSAGING
Making an Internal Page..............................................................................................28
Making an External Page ............................................................................................28
All Page ..............................................................................................................................28
Meet Me Page..................................................................................................................29
Call Park and Page..........................................................................................................29
Messages—Set and Cancel ........................................................................................30
Returning Messages......................................................................................................30
Programmed Messages................................................................................................31
CONVENIENCE FEATURES
Do Not Disturb ................................................................................................................32
One Time DND ................................................................................................................32
Mute....................................................................................................................................32
Background Music ........................................................................................................32
Established Call Pick-Up..............................................................................................33
Appointment Reminder/Alarm Clock ....................................................................33
Door Phone Calls............................................................................................................34
Executive/Secretary Hotline ......................................................................................34
Executive Divert..............................................................................................................34
Group Listening ..............................................................................................................35
Account Codes ................................................................................................................35
Locking Your Keyset ......................................................................................................36
Manual Signalling ..........................................................................................................36
Off-Hook Voice Announce..........................................................................................36
OHVA Block ......................................................................................................................37
OHVA Reject ....................................................................................................................37
In Group/Out of Group ................................................................................................37
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CUSTOMIZING YOUR KEYSET
AME Password................................................................................................................39
Auto Camp-On ................................................................................................................39
Select Ring Tone ............................................................................................................39
Change Your Passcode ................................................................................................39
Set Answer Mode (Intercom) ....................................................................................40
Set Answer Mode (CO) ................................................................................................40
Automatic Hold ..............................................................................................................40
Headset Operation ........................................................................................................40
Hot Keypad ......................................................................................................................41
Key Confirmation Tone ................................................................................................41
Rejoining a Page ............................................................................................................41
Ring Preference ..............................................................................................................41
Auto Answer CO Calls ..................................................................................................42
Display Speed Dial Name ............................................................................................42
Caller ID Review All........................................................................................................42
Secure OHVA....................................................................................................................42
Enblock Dialing ..............................................................................................................43
Configure Mobile Extensions (MOBEX)..................................................................43
DISPLAY FEATURES
Interactive Display Keys ..............................................................................................45
Directory Information ................................................................................................ 45
Call Log ..............................................................................................................................46
Dial by Name....................................................................................................................46
Call Progress Displays ..................................................................................................47
Display Number Dialed ................................................................................................47
Call Duration Timer........................................................................................................47
Auto Timer ........................................................................................................................47
Timer Function ................................................................................................................47
Viewing Message Indications ....................................................................................48
Alarm Reminder Messages..................................................................................48–49
Personal Speed Dial Names........................................................................................49
Station Names .................................................................................................................49
Managing Key Assignments .......................................................................................50
LCR with Clear .................................................................................................................50
Backspace with LCR ......................................................................................................50
Text Messaging ......................................................................................................51–52
Caller ID .....................................................................................................................53–56
ANI .............................................................................................................................54–56
CLI ..............................................................................................................................54–56
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SPECIAL APPLICATION MENU ..................................................58
Menu Options.........................................................................................................58–60
Outgoing Call Log ....................................................................................................58
Incoming Call Log ...................................................................................................58
Speed Dial...................................................................................................................59
Directory Dial ..........................................................................................................59
Forward Set .........................................................................................................59
Alarm Reminder .......................................................................................................60
Samsung Voicemail..................................................................................60
Subscriber Services Menu Diagram..................................................................62–63
Accessing your Mailbox ............................................................................................65
Getting Started ...............................................................................................................65
Listen to your Messages .............................................................................................65
Subscriber Services Menu .........................................................................................65
Listening to Old or New Messages .........................................................................66
Group New or Old Messages .....................................................................................66
Record and Send a Message ..............................................................................67–68
Access Manager ......................................................................................................68–70
Personal Greetings ................................................................................................70
Mailbox Administration .......................................................................................72
Message Broadcast ......................................................................................................74
Personal Services ....................................................................................................75
Personal Administration Settings ............................................................................76
Keyset User Features ....................................................................................................77
Shortcuts ..........................................................................................................................79
Interactive Displays .......................................................................................................79
E-Mail Gateway (EMG) ..........................................................................................79–81
PERSONAL SPEED DIAL NUMBERS ............................82–83
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ABOUT THIS BOOK
Samsung’s new DS 5000 Series is part of the OfficeServ 100, OfficeServ 500, and
OfficeServ 7000 Series.
The DS 5000 keysets incorporate an LCD screen, which provides important infor-
mation for the user, to make using the keyset easier and more convenient.
Your keyset is the most visible part of your telephone system. Please take the time
to study this guide and to become familiar with the operation of your keyset. Keep
this guide handy, as you may need to look up instructions for infrequently used
features.
Learning to use your keyset correctly will make everyday telephone communica-
tions a breeze.
This book is written based on the factory default settings for the feature access
codes. Sometimes, due to programming requirements, these codes may be
changed. If you find that a feature code does not work as described in this book,
please contact your installation and service company to determine the correct
code.
1
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2
THINGS YOU SHOULD KNOW
USER ORIENTATION
The DS Series keysets incorporate buttons or“keys” that are used to access or acti-
vate the many features of your office phone system. The DS 5021D keysets incor-
porate 21 programmable buttons.These 21 buttons are arranged in three rows of
seven across the face of the keyset. Any of the system features or functions can be
programmed to these buttons.
The three buttons above the top row of programmable buttons are soft keys.
These buttons assist in the use of the system features and functions.
Lines from the telephone company are“C.O. lines.”Calls on these lines are referred
to as “outside calls.”Your system can have individual C.O. line keys or lines may be
assigned to groups. When they are in a group, you access a line by dialing an
access code or pressing a route button. For example, dial 9 or press a“LOCAL” but-
ton to get a local outside line. If Least Cost Routing is used, pressing the “LCR” but-
ton will automatically select a preprogrammed C.O. line according to what digits
are dialed. Each line in the system is numbered, beginning with 701, then 702, 703,
etc.
Direct Station Selection (DSS) buttons are programmed to ring specific stations.
You can press a DSS button instead of dialing the extension number.
CALL INDICATIONS
The buttons on your phone have light emitting diodes (LEDs).These are tri-colored
LEDs that light green, red or amber (green and red together).
Intercom calls, also called internal calls, always appear on your CALL buttons.They
will always light green.You can have up to eight CALL buttons, but at least two are
recommended.
Outside calls appear on individual line buttons if they are assigned.When an indi-
vidual line is not assigned to its own button, it will appear on a CALL button.
Your outside calls will light green on your keyset and red on other keysets. You
never lose sight of your calls while they are on hold.They stay right where you put
them and are identified with a green flashing light.
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3
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONE
All DS keysets are speakerphones. Pressing the SEND button will answer an
incoming call on the speakerphone. Pressing the END button will release the call
on the speakerphone.
Switching from the handset to the speakerphone is easy. Simply press the SPEAK-
ER button and hang up the handset.
VOLUME CONTROLS
The DS 5000 keysets use the UP and DOWN buttons to adjust the ringer volume
while the keyset is ringing, the speaker volume while the speakerphone is in use
and the handset volume while you are listening. These three levels will be stored
in memory until changed. If background music is turned on at your keyset, the vol-
ume buttons will also control the level of music. The volume of pages heard
through the speaker of a keyset can be adjusted during a page announcement by
using the volume buttons.There are 16 levels for each volume setting.The volume
of off-hook ring is controlled by a user-programmable setting.
TERMINAL STATUS INDICATOR
The terminal status indicator light is positioned on the top right corner of the key-
set above the display. The terminal status indicator is a tri-colored (red, green, and
amber) light that provides greater visibility of your keysets status than the indi-
vidual button LEDs. The terminal status indicator provides the following indica-
tions:
• Busy/Off Hook Steady Red
• Intercom Ring Flashing Red
• Outside Call Ring Flashing Green
• Recall Ring Flashing Amber
• Message Waiting Flashing Red
• Do Not Disturb Fast Flash Red at 1 Second Intervals
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CONFERENCE BUTTON
The CONFERENCE button allows the user to set up a call with up to 5 parties (sta-
tion or trunk).
TRANSFER BUTTON
Transfer is used to send any call to another extension in one of two ways.You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
HOLD BUTTON
The HOLD button maintains the call at your keyset, while enabling you to call
other stations or consult coworkers in confidence.
SPEAKER BUTTON
The SPEAKER button allows you to have a conversation from the keyset without
lifting the handset.
NAVIGATION BUTTON
The DS 5000 keysets incorporate a NAVIGATION button.This button is designed to
assist the user in activating and using various station features, more easily. These
features include:
• Outgoing Logs
• Incoming Logs
• Speed Dial
•DirectoryDial
•ForwardSet
• Alarm Reminder
With the NAVIGATION button the station user is no longer required to enter sta-
tion level programming to activate these frequently used features. A few button
presses and these features are activated.
The NAVIGATION button is divided into separate feature buttons.These buttons
are described below.
•MENU BUTTON: This button displays the station feature main menu so that
the users can easily utilize various settings and helpful functions.
4
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•SEND BUTTON: If the station is programmed for Enblok Dial Mode, when
dialing an outside telephone number or internal station number, you must
press the SEND button to initiate the call. This button is also used when
reviewing recently received or called numbers and answering incoming calls.
When reviewing recently received calls, continue to press the SEND button
for more than 2 seconds and the last outside number called will be redialed.
The SEND button operates as the ANS portion of the ANS/RLS button. An
ANS/RLS button may be assigned to the station as a programmable button.
•ENTER BUTTON: This button is used to select a menu option, or to save
changes made to a menu or submenu option.
•DIRECTION BUTTON: The DIRECTION BUTTON is the donut shaped ring,
which surrounds the ENTER button. This button is used to navigate within
the menus.There are directional arrows stenciled into this button,which indi-
cate which direction the cursor will be moved.
•END BUTTON: This button is used to disconnect a call after a conversation or
to move to the initial screen.
The END button operates as the RLS portion of the ANS/RLS button. An
ANS/RLS button may be assigned to the station as a programmable button.
•CANCEL BUTTON: This button is used to erase any characters or numbers
entered by the dial pad or to move to the previous screen.
FEATURE ACCESS CODES
This user guide is written based on the default access code for using system fea-
tures. If the system numbering plan has been changed some of the access codes
may not be correct.Your installing company can inform you of the correct codes.
5
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6
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already
familiar to you.
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you dialed
is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have done
something incorrectly.Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS
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7
DS 5021D
LCD Panel
Soft Button
Scroll Button
Status Indicator
Keyset
Support
Navigation Button
Microphone
Conference Button
Transfer ButtonHold Button
Speaker Button
Dial Button
Redial Button
Volume Button
Speaker
Programmable Buttons (21)
LCD Panel
Soft Button
Scroll Button
Status Indicator
Keyset
Support
Navigation
Button
Microphone
Conference Button
Transfer Button
Hold Button
Speaker Button
Dial Button
Redial Button
Volume Button
Speaker
Programmable Buttons (14)
DS 5014D
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LCD Panel
Soft Button
Scroll Button
Status Indicator
Keyset
Support
Microphone
Conference Button
Speaker Button
Hold Button
Transfer Button
Dial Button
Redial Button
Volume Button
Programmable
Buttons (7)
DS 5007S
8
DS 5064B AOM
64 PROGRAMMABLE KEYS WITH
RED LIGHTS Used to call stations
directly, to indicate busy conditions of
other stations, for One Touch dialing
and many other system features.
KEYSET DAUGHTER MODULE [5021D & 5014D ONLY]
DS 5021D keysets can have one type of daughter module installed to enhance the
operation of the keyset, the FDBF. The standard speakerphone mode of operation
for the DS 5021D is“half duplex”.This means that you cannot transmit and receive
speech at the same time. Adding a FDBF to your keyset will convert the speaker-
phone into full duplex mode enhancing it operation. In addition the FDBF may
have up to three (3) external microphones attached to it for conference room type
applications. These microphones require an “EXTMIC” key programmed on the
keyset to activate or deactivate them.
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9
ASSEMBLING YOUR KEYSET
• Place the keyset face down on a flat surface.
• Insert notched ends of the support bracket into the channels located in the
upper section of the bottom panel. Push towards the top of the keyset to lock
in.
• Plug the handset cord into the jack marked with the symbol.
• Route the handset cord out the RIGHT side of the keyset as you look at it face
down.
• Plug the four-conductor line cord, from the wall, into the jack with the
symbol on the bottom of the keyset.
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10
DS 5000 SETUP
MENU STRUCTURE
The SETUP MENU is configured as follows:
1. INFORMATION
1. Outgoing
2. Incoming Log
3. Speed Dial
4. Directory Dial
5. Forward Set
4. Alarm Reminder
NAVIGATING THE MENUS
When programming within various menu options,information can be entered via
the dial pad keys using [0]-[9] and [] dial keys, as well as utilizing the navigation
button assembly.
The button used for editing and their features are summarized below.
BUTTON FEATURES
Left and Right ......................To move a cursor (highlighted area) or to erase what is
entered.
Enter ........................................To save the current setting and end programming.
End............................................To cancel the current programming and return to the
Main Menu.
Cancel......................................To move back to the previous screen or delete the last
digit of the displayed option value.
[0]-[9] ......................................To enter numerical values.
NOTE: The DS5007S keysets do not support the navigation key function.
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11
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Lift the handset and press an idle outside line button,line group button or dial
a line access code to receive dial tone—OR—press an idle outside line button,
line group button or dial a line access code to receive dial tone through the
speaker—OR—press SPEAKER, receive intercom dial tone and dial a line
access code.
• Dial the telephone number.
• Finish the call by replacing the handset or pressing the END button.
NOTE: You will receive No More Calls tone when you attempt to make a call and
there is no button available for that line.
• If Least Cost Routing is enabled on your phone system, this button may be
labeled LCR or accessed by dialing an access code (usually 9).
• If your system is programmed to require an authorization code before making
a call, dial plus a valid code before selecting a C.O. line.
• If your system is programmed to require an account code before making a
call, press the ACC button or dial 47 plus a valid bin number, press the ACC
button again, or , and then select a C.O. line. See Account Codes for more infor-
mation.
For more information on authorization and account codes, see your system
administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
ANSWERING AN OUTSIDE CALL
• Lift the handset and you are automatically connected to the ringing call.
See Ring Preference under Customizing Your Keyset—OR—press the SEND but-
ton to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the flash-
ing button to answer.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer
calls ringing this device, dial 67 or press the UA button.This device can operate in
any one of the six different ring plans.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
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12
RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and then
make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH button may be
programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH button to send a flash to the telephone
company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line,this means that
the line or group of lines is busy.
• Press the CBK button, if programmed, or dial 44. You will hear confirmation
tone.
• When the line becomes free, the system will call you back.
• Lift the handset or press the SEND button to answer, wait for dial tone and dial
the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have set
a callback, your CBK button will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before dialing.
CANCELING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have set a
callback, your CBK button will light.
Your phone may have a maximum of five callbacks to lines and/or stations set at a
time.To cancel a callback:
• Press the CBK button, if programmed, or dial 44. You will hear confirmation
tone.
• While you are listening to confirmation tone, press the HOLD button.This will
cancel the oldest set callback.
NOTE: If the hot keypad feature is turned off, you must first lift the handset or press
the SPEAKER button before dialing.
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13
INTERCOM CALLS
CALLING OTHER STATIONS
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone, the station you called is set for Voice Announce or Auto Answer. Begin
speaking immediately after the tone.
• Finish the call by replacing the handset or press the END button.
NOTES:
1. If you have a DSS button assigned to an extension or station group, you may
press this button instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
ANSWERING INTERCOM CALLS
• When your keyset rings, simply lift the handset—OR—press the SEND button
to be connected to the calling station.
• To finish the call, replace the handset or press the END button.
See Ring Preference under Customizing Your Keyset.
VOICE ANNOUNCE MODE
When another station calls you, your keyset will sound a brief attention tone and
you will hear the caller’s announcement.
• Press SEND to turn on the microphone and speak handsfree—OR— lift the
handset to reply.
• To finish the call, replace the handset or press the END button.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
ON.
AUTO ANSWER MODE
When another station calls you, your keyset will sound a brief attention tone and
then automatically answer the call.
• Your microphone and speaker are turned on and you can speak handsfree.For
privacy, use the handset.
• To finish the call, replace the handset or press the END button.
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set
ON.
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