Samsung OfficeServ SMT-I5220 User manual

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SMT-i5220
/2010
For OfficeServ™ 7000 Series Systems
Keyset User Guide
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Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
Copyright 2010 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording,taping, photocopying or information retrieval systems—
without express written permission of the publisher of this material.
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TABLE OF CONTENTS
ABOUT THIS BOOK ......................................................................................................1
SECTION 1. CAUTION AND PREPARATION ....................................2
CAUTION ..............................................................................................................................3
PREPARATION ..................................................................................................................4
Check the Contents of the Box ................................................................................4
Phone Installation ......................................................................................................4-5
Optional Equipment....................................................................................................5
SECTION 2. PHONE FUNCTIONS..................................................................6
SMT-i5220 LAYOUT ....................................................................................................7
Names and Functions ..................................................................................................7
KEYFUNCTIONS ............................................................................................................9
Telephone Status Indicator ........................................................................................9
Screen Structure............................................................................................................9
Text Input Method......................................................................................................10
Description of Icons....................................................................................................11
Navigating the Menus................................................................................................12
Navigation Button and Select Switch for FWD/DND/ABSENT MSG..........12
SMT-i5220 SETUP ......................................................................................................13
Initializing the SMT-i5220 ........................................................................................13
Setup Mode ..................................................................................................................13
Easy Install Wizard......................................................................................................14
Selecting the Static IP Option ................................................................................14
Setting Up Hot Desking (Idle Login) ....................................................................14
Configuration Menu Structure................................................................................15
SECTION 3. FREQUENTLY USED
FEATURE OPERATION ....................................................................................16
EXTENSION LOG IN & OUT ................................................................................17
PLACING CALLS............................................................................................................17
ANSWERING CALLS ..................................................................................................19
PLACING A CALL ON HOLD ..............................................................................19
TRANSFERRING CALLS ..........................................................................................19
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TRANSFERRING WITH CAMP-ON..................................................................20
CALL WAITING ..............................................................................................................20
CONFERENCE CALLS................................................................................................20
FORWARDING CALLS ..............................................................................................21
OTHER FEATURES AND FUNCTIONS ..................................................21-24
SECTION 4. PHONE FEATURES ....................................................................25
BASIC MENUS ................................................................................................................26
Soft Button Structure................................................................................................26
Menu Soft Button ........................................................................................26-35
Func. Soft Button ................................................................................................36
AOM Soft Button ................................................................................................36
SECTION 5. OFFICESERV 7000 SYSTEM FEATURES ..........37
OUTSIDE CALLS ..........................................................................................................38
Making Calls from AOM ............................................................................................38
Universal Answer ........................................................................................................38
Recall Dial Tone ............................................................................................................38
Sending a Flash............................................................................................................38
Busy Line Queuing with Callback..........................................................................38
Busy Station Callback ................................................................................................39
Canceling Callback......................................................................................................39
Busy Station Camp-On........................................................................................39-40
INTERCOM CALLS ......................................................................................................41
Voice Announce Mode..............................................................................................41
Auto Answer Mode ....................................................................................................41
Calling your System Operator ................................................................................41
CALL PROCESSING ....................................................................................................42
System Hold ..................................................................................................................42
Exclusive Hold ..............................................................................................................42
Remote Hold ................................................................................................................42
Hold Recall ....................................................................................................................43
Consultation Hold ......................................................................................................43
Retrieving Calls Held at Another Station............................................................43
Call Transfer ..................................................................................................................44
Transfer with Camp-On ............................................................................................44
Transfer to Voice Mail ................................................................................................45
Call Waiting....................................................................................................................45
Call Forward Options ................................................................................................45
Station Call Pickup ......................................................................................................46
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Group Call Pickup........................................................................................................47
My Group Pickup ........................................................................................................47
Privacy Release ............................................................................................................47
DIALING FEATURES ..................................................................................................48
Speed Dialing................................................................................................................48
Programming Personal Speed Dial Numbers ..................................................49
Directory Dialing..........................................................................................................49
Last Number Redial ....................................................................................................50
Save Number with Redial ........................................................................................50
Automatic Redial/Retry............................................................................................50
Pulse to Tone Changeover ......................................................................................50
PAGING AND MESSAGING..................................................................................51
Making and Internal Page........................................................................................51
Making an External Page..........................................................................................51
All Page ..........................................................................................................................51
Meet Me Page ..............................................................................................................52
Call Park and Page ......................................................................................................52
Messages—Set and Cancel ..............................................................................53-54
Returning Messages ..................................................................................................54
Programmed Messages ............................................................................................54
CONVENIENCE FEATURES ..................................................................................55
Logging In and Out ....................................................................................................55
Do Not Disturb ............................................................................................................55
One Time DND..............................................................................................................55
Mute................................................................................................................................56
Background Music ......................................................................................................56
Established Call Pick-Up............................................................................................56
Door Phone Calls ..................................................................................................56-57
Executive/Secretary....................................................................................................57
Group Listening ..........................................................................................................58
Account Codes ............................................................................................................58
Locking Your Keyset ..................................................................................................59
Manual Signalling........................................................................................................59
Off-Hook Voice Announce......................................................................................60
OHVA Block....................................................................................................................60
OHVA Reject ..................................................................................................................60
In Group/Out of Group..............................................................................................61
CUSTOMIZING YOUR KEYSET..........................................................................62
AME Password..............................................................................................................62
Auto Camp-On ............................................................................................................62
Select Ring Tone ..........................................................................................................62
Change Your Passcode ..............................................................................................62
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Set Answer Mode (Intercom) ..................................................................................63
Set Answer Mode (CO) ..............................................................................................63
Automatic Hold............................................................................................................63
Headset Operation......................................................................................................63
Hot Keypad....................................................................................................................64
Key Confirmation Tone..............................................................................................64
Rejoining a Page..........................................................................................................64
Ring Preference............................................................................................................65
Display Speed Dial Name ........................................................................................65
Caller ID Review All ....................................................................................................65
Secure OHVA................................................................................................................65
Configure Mobile Extensions (MOBEX) ........................................................65-66
DISPLAY FEATURES ..................................................................................................67
Directory Information................................................................................................67
Display Number Dialed ............................................................................................67
Call Duration Timer ....................................................................................................67
Auto Timer ....................................................................................................................67
Timer Function ............................................................................................................68
Viewing Station Message Indications..................................................................68
Personal Speed Dial Names ....................................................................................68
Station Names ..............................................................................................................68
Managing Programmable Key Assignments ....................................................69
Backspace with LCR....................................................................................................69
CALLER ID..........................................................................................................................70
Selecting Your Caller ID Display............................................................................70
Viewing the Next Caller ID Call ..............................................................................71
Inquire Caller ID Park/Hold Info............................................................................71
FEATURE ACCESS CODES ....................................................................................72
SECTION 6. APPLICATIONS..............................................................................73
SAMSUNG VOICEMAIL ..........................................................................................74
Accessing Your Mailbox ............................................................................................75
SVMi E-Series Subscriber Services Menu Diagram ..................................76–77
Getting Started ............................................................................................................78
Listen to your Messages ...........................................................................................78
Subscriber Services Menu .......................................................................................78
Listening to Old or New Messages ......................................................................79
Group New or Old Messages ..................................................................................80
Record and Send a Message ..................................................................................80
Access Manager ..........................................................................................................82
Personal Greetings......................................................................................................83
Mailbox Administration ............................................................................................86
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Message Broadcast ....................................................................................................88
Personal Services ........................................................................................................88
Personal Administration Settings ........................................................................89
Keyset User Features ................................................................................................90
Shortcuts ......................................................................................................................92
Interactive Displays ....................................................................................................92
E-Mail Gateway (EMG)........................................................................................92–94
PERSONAL SPEED DIAL NUMBERS......................................................95–96
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ABOUT THIS BOOK
The new Samsung Multimedia Telephone SMT-i5220 keyset is part of the
OfficeServ 7000 Series.
The SMT-i5220 keyset represents a new concept of Internet phone, in that it uses
an IP address to Send/Receive voice and data.For voice communications,the SMT-
i5220 uses the data network line already in place in most offices and increasing
number of homes.
This guide contains 6 sections: Section 1. Caution and Preparation, Section 2.
Phone Functions, Section 3. Frequently Used Feature Operation, Section 4. Phone
Features, Section 5. OfficeServ 7000 System Features and Section 6. Applications.
Please take the time to study this guide and to become familiar with the operation
of your keyset. Keep this guide handy, as you may need to look up instructions for
infrequently used features.
This book is written based on factory default settings, for the feature access codes.
Sometimes, due to programming requirements, these codes may be changed. If
you find that a feature code does not work as described in this book, please con-
tact your installation and service company to determine the correct code.
1
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SECTION 1.
CAUTION AND PREPARATION
2
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3
CAUTION
•Readtheinstallationinstructionsbeforeconnectingthesystemtoitspower
source.
•Ifthereisdirtormoistureonthepincontactsurfaceofapowerplug,pullout
the plug and wipe it away with a cloth.If dirt or moisture remains on the prod-
uct even after wiping, contact the service center.
• For the power connection port of the phone, use the supplied power
adapter.(The power adapter is supplied separately.) Use of a power adapter
that does not meet the specifications may cause the product to become dam-
aged, to overheat, or to explode.
•Donotplacethephoneinalocationwithalotofdust,inalocationthatissub-
ject to severe changes in temperature, or near a heating device (cigarette
heat, heater, etc.)
•Donotuseorstoreflammablesprayormaterialsnearthephone.
•Donotplacevases,flowerpots,cups,oracontainerofcosmeticsordrugsnear
the phone.
•Installationofequipmentmustnotrouteinterconnectingcablesorexternal
power supply sources outdoors.
•TheLANcabletothenetworkshouldbeconnectedtotheLANportofa
phone, NOT to the PC connection port.
•Useasoftanddryclothwhencleaningthephone.Donotspraywaterdirect-
ly onto the product; and do not use chemicals such as wax, benzene, alcohol,
thinner, mosquito killer, perfume spray, lubricant, detergent, etc.
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OPTIONAL EQUIPMENT
SMT-i5264 [ADD-ON MODULE]
The SMT-i5264 IP AOM can be registered and programmed
to function with any ITP 5100 keysets, SMT-i Series,and TDM
phones. This add-on module was cosmetically designed to
match the SMT-i5000 Series phones. In some applications
multiple IP AOMs can be supported per IP phone.For instal-
lation instructions,see your System Administrator.
SMT-A52GE [GIGABIT ADAPTER]
The SMT-A52GE Gigabit Adapter processes the Gigabit
data for a Gigabit LAN connection on the PC connected to
the SMT-i5200 IP phones. The SMT-A52GE can be installed
to function with any of the SMT-i5200 Series IP phones. For
installation instructions,see your System Administrator.
WALL MOUNT BRACKET
An optional bracket is available for wall mounting the SMT-i5200 Series phones to
the wall. For installation instructions, see your System Administrator.
SMT-A53PW [POWER ADAPTER]
The power adaper is sold separately.
54
PREPARATION
CHECK THE CONTENTS OF THE BOX
Check if the product package box includes all the components as follows:
•Phonebodyincludingabase
•Handset
•Handsetcord
•Patchcable
NOTE: Power transformer sold separately.If any of these items are missing or dam-
aged, please contact your dealer.
PHONE INSTALLATION
Connecting the Phone Body
Remove the base of the phone by
pressing the [Push] mark on the top
of the base.
Note:The base can be used to adjust
the phone angle in the high or low
position.
1Connect a handset to the handset port on the back of the phone.
2Disconnect the Ethernet cable from the computer, and attach it to the PC
port on the back of your IP phone.
3Connect the Ethernet port in your workspace to the LAN port on the back of
your phone, using the provided LAN (UTP) cable.Your IP phone now shares a
network connection with your computer.
4Connect a standard power outlet in your workspace to the power port using
the AC power adapter. The phone will subsequently boot. If your system
administrator delivered your phone without a power supply, your phone
probably receives power through the Ethernet connection.
5To use a headset, connect the headset to the headset port on the back of
your phone.
q
w
e
rt
qHandset Connection
wPC Connection
eInternet Connection
rPower Connection
tHeadset Connection
CAUTION:The input power of the SMT-i5220 needs 5.0vDC and 3000mA.The SMT-i5220 phone
needs to be powered by using Samsung’s SMT-A53PW power adapter. Failure to use the appropri-
ate power supply will cause permanent damage to the phone and will void Samsung’s warranty.

SECTION 2.
PHONE FUNCTIONS
6
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7
SMT-i5220 LAYOUT
NOTE: The words “key” and “button” are interchangeable.
NAMES AND FUNCTIONS
LED (TSI)
Button Function
qLED (TSI) The blinking pattern differs depending on the phone
status (Telephone Status Indicator).
wSelector Switch for
FWD/DND/Absent Message
Used to select or deselect the Call Forwarding/DND/
Absent Message setting by using the Selector Switch
control.
eUser-Defined Function Keys Provide access to phone lines, web-based services,
and phone features.
rNavigation/ Enter Button Used to scroll through menus and highlight items.
User to enter the selected menus or items.
tConference Button Used for conference calls.
yTransfer Button Used to enable the call transfer function.
uHold Button Used to place a call on hold.
i24 Programmable Keys 24 Buttons used to set up function buttons through
interworking with a system.
Navigation/
Enter Button
Conference
Transfer
Microphone
Dial
Headset
Button
Volume
Button
Mute
Button
Service
Button
Message
Button
Phone
Book
Button
LCD Screen
Handset
q
r
User-
Defined
Keys
e
t
y
uHold
i
Programmable
Buttons (24)
oa
d
f
g
h
j
k
;
l
Speaker
s
2) Soft Buttons
Selector
Switch for
FWD/DND/
Absent MSG
w
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8
Button Function
oMicrophone Allows other callers to hear you clearly when you are
speaking to them.
aDial Pad Used to dial the phone number.
sSpeaker Button Used to enable/disable the use of a speaker phone.
dHeadset Button Used to activate and deactivate the headset jack.
fVolume Button Used to control the volume settings.
gMute Button Used to silence the transmit voice to the remote party.
hService Button For use with the Unified Communicator Server and to set
Scheduler (optional).
jMessage Button Used to access all the messaging options: Voicemail
Messages, Station Messages, SMS, and E-Mail Messages.
kPhone Book Button
Used to search for a phone number saved in the phone,
or to register a new number. Pressing this button shows
the main screen of the phone book. Used to move
downward on various list screens.
lHandset Used for two-way voice conversation.
;LCD Screen A display showing the phone’s status (busy, ringing,
receiving an internal message, etc.)
2) Soft Buttons Perform the functions indicated by the screen text on the
bottom of the display.
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9
KEY FUNCTIONS
NETWORK: The SMT-i5220 uses VoIP communication through an already-
installed data network.
LCD SCREEN: Various functions are displayed on the LCD screen,so you can use
them conveniently by using the Navigation buttons on the phone.
SHORT MESSAGE SERVICE (SMS): You can exchange text messages using
this function. This function is available on IP internal stations.
TELEPHONE STATUS INDICATOR
The indicators are turned on or off depending on the status of relevant functions.
SCREEN STRUCTURE
The screen consists of three areas.
Screen Status LED Indicator
When station is busy Red colored indicator is
constant.
When station is receiving an
incoming call Red indicator (slow flash).
When there is a message
During “Do Not Disturb” Red indicator (fast flash).
Incoming Trunk Call Green colored indicator
flashes.
Hold Recalls Green/Amber colored
indicator flashes.
Icon Area
Text Area
Soft Menu Area
Area Description
Icon Area Displays various icons.
Text Area Displays date, time, extension number, name, message,
phone number, etc.
Soft Menu Area
Displays the functions allocated to the 4 soft buttons.
Service menus are provided depending on the state of the
phone. A user can use the service or feature menus by
pressing the soft button.
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TEXT INPUT METHOD
Using the dial and direction buttons on the phone, you can enter and modify the
English characters, numeric and special characters.
Whenever you press the dial button [!!]on a text input screen, the input mode is
changed in sequence.
Text Input Example
• Use the dial buttons to type English text and numbers; and use the
Navigation Button to move the cursor left and right and OK buttons to com-
plete input.When removing the typed characters, select the Del soft button.
English Input:Select this mode (uppercase/lowercase) by pressing the [!!]
button, and type text by repeated pressing the dial buttons.
Number Input: Select this mode by pressing the [!!]button, and type num-
bers by pressing the dial buttons.
Special Character Input: Select this mode by pressing the [!!]button; select
a desired character by using the Direction Arrows soft button; and press the
OK button to enter it.
Keypad Character Entry
10
A
a
1
$
Uppercase Input Mode
Lowercase Input Mode
Numeric Input Mode
Special Character Input Mode
Count 1 2 3 4
Dial !!A
(Uppercase)
a
(Lowercase)
1
(Numbers)
$
(Special Characters)
Dial # Not Used
Dial 0 Not Used
Dial 1 Not Used
Dial 2 A B C
Dial 3 D E F
Dial 4 G H I
Dial 5 J K L
Dial 6 M N O
Dial 7 P Q R S
Dial 8 T U V
Dial 9 W X Y Z
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DESCRIPTION OF ICONS
The following icons are displayed on the screen.
11
Icon Description
Shows that ‘Call Forward’isenabled.
Shows that ‘Do Not Disturb’isenabled.
Shows that ‘Mute’functionisenabled.Whenthecallendsto
become a standby status or this function is disabled, this icon
disappears.
Shows that the call is hold state.When call is reconnect or
disconnected, this icon disappears.
Appears when there are unread Short messages in the
message inbox. Once they are read, it disappears.
Shows that a LAN cable is connected to the PC port.
Shows that a LAN cable is connected to the LAN port but that
the system is not connected.
Shows that a LAN cable is connected to the LAN port and
that the system is connected normally.
Outgoing Call icon.
Incoming Call icon.
Missed Call icon.
Appears when the Speaker button is active.
Appears when the Headset button is active.
Shows when there is a Cell phone number for the entry in the
Phone Book.
Shows when there is a Home phone number for the entry in
the Phone Book.
Shows when there is a Office phone number for the entry in
the Phone Book.
Shows when there is an internal Extension number for the
entry in the Phone Book.
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NAVIGATING THE MENUS
When programming within various menu options, information can be entered via
the dial pad keys using [0]-[9] and [QQ]dial keys. The button used for editing and
their features are summarized below.
NAVIGATION BUTTON and SELECTOR
SWITCH FOR FWD/DND/ABSENT MSG
The SMT-i5220 phone has a navigation button and a Selector Switch for FWD/DND
to allow users to use its functions easily.
The Selector Switch can be used to manually set and cancel station Call
Forwarding and Do Not Disturb. NOTE: Do not use the access codes or the func-
tion menu to cancel FWD/DND/ABSENT MESSAGE when the selector switch is set
in the left or right position because the switch takes precedence over the access
codes/function menu.
12
BUTTON FUNCTION
Selector Switch
Left Users can set the phone to the call forward
state.
Center The default standby status. (Normal Mode)
Right This is set to “Do Not Disturb” and absent
messge status.
Navigation
Direction Key Users can edit the contents on the screen or
move between menu items.
OK/Enter
Users can select or save the item where a
cursor is placed in a menu mode.
Users can check the caller information
received from a station line during receiving.
BUTTONS FEATURES
Volume + and - To move the cursor left and right, up and down.
Hold To clear/delete an entire field such as station name.
Transfer To write the changes and exit programming.
Speaker To write the changes and exit programming.
OK/Enter Button
Right
Navigation
Button
Selector Switch
Navigation Button
Up Navigation Button
Left
Navigation
Button
Down Navigation Button
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13
SMT-i5220 SETUP
INITIALIZING THE SMT-i5220
Initially the SMT-i5220 IP keyset will need to be setup to operate within the users
network.The Setup Menu is also used to make changes to the keyset, in the event
that the system information should change.The option chosen will be highlight-
ed.
The station numbers will be automatically set by the OfficeServ 7000 Series sys-
tems once the necessary information has been entered into the IP keyset. Enter ID
and password of the server, as described below to register the phone.
See your system administrator for specific Network and Server addresses. The
addresses necessary to set up the SMT-i5220 are:
•IPAddressofStation
•NetworkGatewayAddress
•IPAddressofSystem’smainprocessor
•UserID
•Password
SETUP MODE
To get to the SETUP MODE unplug the power cord from the SMT-i5220.Press and
hold the !!button while you plug power back into the phone. Release the !!but-
ton when you see Samsung in the display. If you have a PoE (Power over Ethernet)
connection, the same procedure can be done by unplugging and plugging the
Ethernet cable into the phone while pressing and holding the !!button.
When the phone reboot is complete, the Language
Menu will display. Press the Yes soft button to advance to
the Configuration Menu.
Once the Configuration Menu is displayed, you can move to each menu in the
Setup by using the navigation button and [1]-[8] dial buttons of the SMT-i5220 IP
phone. To learn how to navigate the menus refer to the previous section.
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14
EASY INSTALL WIZARD
By selecting this option, the System Easy Wizard can guide you through setting up
your network parameters. If you want to set up these parameters individually, fol-
low the instructions below.
•FromtheidlephonepressMenu,scrolltoPhone,andpressOK button. Scroll
to Phone Information and press OK button. From the keypad, enter the
administrator’s password (please contact your phone system administrator).
Scroll to Easy Install and press OK button.
SELECTING THE STATIC IP OPTION
•WhentheStaticIPoptionisselected,entertheSystemTypeOSSP(KP),and
press OK.
•EntertheStatic IP Address for the phone (eg. 192.168.9.193) then press the
OK button.
•EntertheSubnet Mask (eg. 255.255.255.0); press OK button.
•EnterGateway Address (eg. 192.168.9.1), press OK button.
NOTE: Press the !key on the dial pad to enter the“.” in the IP address.
• Skip [VLAN-PHONE], [VLAN-PC], [802.1x Setting] by pressing the OK button
three times.
•EntertheSystem IP address (eg. 192.168.9.200), press OK button.
•EnterSystem ID XXXX (eg. 3201), then press OK button.
•EnterPassword XXXX (eg. 1234) then press OK button.
Wait a second for the phone to reboot. The phone should register and authenti-
cate itself to the phone system.Test SMT-i5220 for proper operation.
SETTING UP HOT DESKING [IDLE LOGIN]
Hot Desking allows you to log in and out of your SMT-i5220 IP keyset without
rebooting.
•PresstheMenu soft button, scroll to Phone then press OK button.
•ScrolltoPhone Information and press OK button.
•Entertheadministrator’spassword(pleasecontactyourphonesystemadmin-
istrator).
•ScrolltoExtension Login then press OK button.
• Choose the ON option and press OK button. (Note: ON to allow, OFF to deny
hot desking).
•PresstheSave soft button to complete the setup.
•Whenthephonerestarts,entertheID (eg; extension 2809) and password.
•PresstheSave soft button to complete the login.
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CONFIGURATION MENU STRUCTURE
This menu is for administrator use and a password is required.The Configuration
Menu options are as follows:
1. EASY INSTALL
This option will guide you through setting up all required parameters for con-
necting the SMT keyset to your system.
2. PHONE INFORMATION
1. Version Info: Provides boot rom, software, DSP, and hardware version
information.
2. Network Info: Displays network mode, IP address of phone, network, and
gateway information.
3. MAC Address
3. NETWORK
Displays Static IP, Dynamic IP, PPPoE, NAT, 802.1x, VLAN (LAN), and VLAN (PC).
4. SERVER
1. Primary System:The main processor’s IP address.
2. System 1~3: Up to 4 server IPs can be set.
5. EXT. LOGIN
Allows the user to choose the option of permitting the phone either
login/logout from idle mode or only register to the server on power up. Once
the phone is placed into Extension Login mode,a display will show up to allow
you to enter any valid User ID and password. This function is also referred to
as hot desking (idle login).
6. S/W UPGRADE
1. TFTP Server:The IP address of the TFTP server containing the IP software.
2. Upgrade: Starts the IP software upgrade process.
7. FACTORY RESET
This option resets the SMT-i5220 to factory default settings.
8. PHONE RESTART
This option reboots the SMT-i5220 phone.
15
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SECTION 3.
FREQUENTLY USED FEATURE
OPERATION
16
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This section provides the basic operation of your Samsung Multimedia Telephone
SMT-i5220.
EXTENSION LOG IN & OUT [HOT DESKING]
If enabled, your SMT-i5220 telephone may require you to log in before making or
receiving calls. In these cases your telephone system administrator will provide
you with an extension number, password, and the feature code used to log out.
TO LOG IN
•DialyourextensionnumberintheIDfield(example
3201).
•PresstheOK button.
•Dialyourpasswordinthepasswordfield(example1234).
• Press Save soft button.
TO LOG OUT
•Dialthefeaturecodeprovidedbyyouradministrator(forexample77).
PLACING CALLS
IMPORTANT: Put your phone in Overlap Mode by pressing the Menu button,
select Settings and then select Application Set., press OK,selectCall, press OK,
scroll to Dial Mode,changeittoOverlap by using the Navigation Button. If your
phone is not in Overlap mode you must always press the Call soft button after
dialing the digits to send the call.
NOTE: All examples of making phone calls are based on the phone being set for
overlap dialing mode.
OUTSIDE CALLS - To place a call to an outside party:
•Liftthehandset.
•Pressanidleoutsidelinebutton,linegroupbutton,ordialalineaccesscode
to receive dial tone.
•Dialthetelephonenumber.
•Hangupthehandsetwhenthecalliscompleted.
NOTE: Frequently called telephone numbers can be added to the PhoneBook.
When making internal and external calls from AOM (programmable) list, press the
AOM soft button to access the programmable button screens. Then use the
Navigation button to scroll to and hightlight the desired programmable button.
Press OK to complete the call.
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1918
ANSWERING CALLS
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these
three types of calls:
•LiftthehandsetorpresstheSpeaker button to answer on Speakerphone.
•Hangupthehandsetwhenthecalliscompleted.
NOTE: The volume can be adjusted at any time by pressing the up and down but-
tons on your navigation button.
PLACING A CALL ON HOLD
Calls can be placed on System Hold or Exclusive Hold.AcallplacedonSystem
Hold can be picked up from any extension.Calls placed on Exclusive Hold can only
be picked up from the extension that placed them on hold.
SYSTEM HOLD - To place a call on hold:
•PresstheHold button. The Call button will flash green at your telephone.
•Totakethecalleroffhold,pressthatbuttonandtheredflashinglightwillgo
steady red again.
•Resumeconversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot answer it:
•PresstheHold button twice.The call button will flash green at your telephone.
•Toretrievethecall,presstheflashingredlinebuttonorpressthelinebutton
a third time.
NOTE: Internal calls are always placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by notifying the party to which the call is being transferred
or without notification.
•Whileonacall,presstheTransfer button then dial an extension number.
• Confirm you hear a ringback tone.
•Waitforthecalledpartytoanswerandannouncethecall(optional).
•Replacethehandset.
INTERNAL CALLS - To place a call to another extension at your location:
•Liftthehandset.
•Dialtheextensionnumberorgroupnumber.
• Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone,the station called is set for Voice Announce or Auto Answer.Begin speak-
ing after the tone.
•Hangupthehandsetwhenthecalliscompleted.
NOTES:
1. If you have a DSS button assigned to an extension or station group, you may
press this button instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
SPEAKERPHONE CALLS - Your Samsung SMT-i5220 has speakerphone
capability.This feature is used for both internal or external calls.To activate this fea-
ture:
•PresstheSpeaker button.
•Placeaninternalorexternalcall.
• Press Speaker button to disconnect the call.
NOTE: The handset can be used at any time during the conversation. To resume
handsfree operation, press the SPEAKER button,and hang up the handset.
HEADSET CALLS - If a headset is connected to the phone, you need to press
the headset key to direct the call to the headset.The headset key will be lit.To use
the headset:
•PresstheSpeaker button.
•Placeaninternalorexternalcall.
• Press Speaker button to disconnect the call.
NOTES:
1. If you need to switch between the headset and the handset during the call,
you need to place the call on hold first.
2. Headset key can be enabled or disabled in the Menu, Settings, Application
Setting, Headset.

TRANSFERRING WITH CAMP-ON
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station.Hang up when you hear the busy signal.The called
party is alerted that a call is waiting.
•Callanotherinternalstation.
•Whenreceivingabusytone,presstheFunc. soft button.
•ScrolltoCamp On and press OK button (here ringback tone).Wait for party to
answer the call.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press Transfer to return to the caller.
CALL WAITING
If an outside call is camped-on to your phone or another station is camped-on to
you:
•Yourkeysetringsandthecallthatiswaiting(camped-on)flashesred.
•Presstheflashingbuttontoanswer;theothercallisputonholdautomatical-
ly if your station has the Automatic Hold feature set. If not, you must press
Hold and then the flashing button or finish the first call and hang up;the wait-
ing call will ring.
•LiftthehandsetorpresstheSpeaker button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
•PresstheConference button and receive conference tone.
• Make another call, either intercom or outside, press the Conference
button and receive conference tone.
•MakeanothercallorpresstheConference button to join all parties.You can
conference up to five parties (you and four others).
•Repeatthelaststepuntilallpartiesareadded.
•Hanguptoleavetheconferencecall.
NOTE: When attempting to add another party to the conference and you
are not able to reach the desired person, hang up. Simply press the
Conference button again to return to the previous conversation.
To drop a party from your conference call:
!Press the Conference button and dial the extension or line number that is to
be dropped.
!Press the Conference button again to reestablish the conference.
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21
FORWARDING CALLS
You can forward your calls to another station, group of stations, or an external tele-
phone number. Program a destination for the type of forwarding you want by
moving the Selector Switch to the left and set the forwarding number for All,
Busy,No Answer,andBusy/No Answer.
OTHER FEATURES AND FUNCTIONS
VOLUME CONTROL - Vol button is used to adjust the volume of a handset,
speaker and ringing sound.
Volume Control of a Handset
•Adjuststhehandsetvolumewhilebusy(handsetoffhook).
•Toincreasethevolumeofahandset,pressthetopside[+] of the Vol button.
•Todecreasethevolumeofahandset,pressthebottomside[-] of the Vol
button.
Volume Control of a Speaker
•Adjuststhespeakervolumewhilebusy(handsfree).
•Toincreasethevolumeofaspeaker,pressthetopside[+] of the Vol button.
•Todecreasethevolumeofahandset,pressthebottomside[-] of the Vol
button.
Volume Control of a Ringing Tone
•Toincreasethevolumeofaspeaker,pressthetopside[+] of the Vol button
while ringing.
•Todecreasethevolumeofahandset,pressthebottomside[-] of the Vol
button while ringing.
Volume Control of Key Tone
•Toincreasethevolumeofthekeytones,pressthetopside[+] of the Vol
button.
•Todecreasethevolumeofthekeytones,pressthebottomside[-] of the Vol
button.
NOTE: By pressing the Vol button in idle mode, the user can also adjust the key
tone volume
Icon
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22
LAST NUMBER REDIAL - To redial the last dialed telephone number, press
the Func. soft key scroll to Last Redial and press OK.
PHONE BOOK BUTTON - Provides direct access to Personal Phonebook
(local to the phone) or Company phonebook (requires set-up by administtrator).
MESSAGE BUTTON - This function allows users to select which desired type
of messages is viewed.Users can select and view the following options: Voicemail
Messages, Station Messages, E-Mail (optional with IP-UMS only), and Short
Message Service (SMS). Short Message Service is similar to sending text messag-
ing [Function only supported on Samsung IP phones].
SERVICE BUTTON - Used to allow station users access to setting and editing
the scheduler (alarm clock) feature. Also used to connect the OfficeServ
Communicator when application is available (UC is optional).
MENU SOFT BUTTON - This menu displays the
following options:
NOTE: The Navigation button can be used to scroll
through these options.
1. PHONEBOOK: Maintains frequently dialed names and numbers in a
PhoneBook. Search and initiate calls by: Speed Dial, Associated Names,
Telephone Numbers, Assigned Groups, or Previous Calls registered to your
phone.
2. CALL LOG: Provides direct access to a list of most recent calls, outgoing calls,
incoming calls, missed calls, and an option to delete/delete all (or clear) all
calls from the Call Log.
3. MESSAGES: This function allows users to select which desired type of mes-
sages is viewed. Users can select and view the following options: Voicemail
Messages, Station Messages, E-Mail (optional with IP-UMS only), and Short
Message Service (SMS). Short Message Service is similar to sending text mes-
saging [Function only supported on Samsung IP phones].
4. CONFERENCE: Allows a user to setup a conference group to call multiple
parties simultaneously to join the conference call.
5. SERVICE: Allows a user to set the scheduler (reminder) function.
6. PHONE:Allows the user to set many phone options for the phone such as ring
tones, background screens, languages, forward, DND, etc.
7. SETTINGS: This function allows the user to set the following option:
Application Set.,Call Forward,Absent Message,AOM Setting,Network
Info.,andClear User Set.
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CALL LOG BUTTON - Provides direct access to a list
of most recent calls,outgoing calls,incoming calls,missed
calls,and an option to delete all (or clear) all calls from the
Call Log.
FUNC. SOFT BUTTON - This function allows a user
one touch easy access to many of the system features.
When pressed, the following options are displayed: Last
number redial, Save/Repeat, Speed Dial, Directory, VM
Message, Station Message, Page Pickup, Direct Pickup,
DND, In/Out Group, Status Message, Hold pickup, Page, Meet me Page, OHVA
Block, Group Pickup, and My Group Pickup. The Navigation button can be used
to scroll up and down the list of features under the Func. button.
NOTE: EXE/SECR MSG is displayed only when the phone is programmed for
Boss/Secretary feature.
Example of using the Last Number Redial feature:
!Press the Func. Soft button, scroll to Last Redial,thenpressOK button. The
last number called from the phone is called.
NOTE: For detail operation of the list of features under the Func. soft button,
please refer to the System Features section of the user guide.
AOM SOFT BUTTON - This function is used to dis-
play all 99 programmable feature buttons of the phone.
The Navigation button can be used to scroll up and
down the list of 99 programmable feature buttons under
the soft AOM. The feature buttons can be programmed
by a technician.
Example of dialing a Speed Dial Number using the AOM function:
!Press the AOM soft button, scroll to Speed Dial,thenpressOK button. The
number is called from the phone.
NOTE: Some programmed features such as speed dialing and DSS buttons
can be used to process calls; other programmed buttons such as Call buttons
can only be viewed.
The soft AOM button can also display status indications
for station keys, trunks, voice mail messages, etc.
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Example of programming a DSS button on the soft AOM:
!Press the Menu soft button.
!Using the Navigation button, scroll to Settings and press OK,thenscrollto
and select AOM Setting.
!Scroll to the soft AOM button to program (for example: 4).
!Press the Edit soft button (the display will show AOM index 4).
!Press Edit soft button again, scroll to the feature option (for example: DSS).
!Move down and enter the extension number (for example: 2003).
!Move down, use the dial pad to enter name (for example: John Dow). Refer to
Text Input Method.
!Press the Save soft button to exit and save the setting.
OK/ENTER BUTTON - This function is used to enter, save or complete the
selected option in the display.
SPEAKER BUTTON - This function is used to go on and off hook in the hands-
free speakerphone mode.
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SECTION 4.
PHONE FEATURES
25
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26
BASIC MENUS
The basic menus screen is displayed if you select the Menu from the soft menu at
the left bottom of a idle screen. Using the Up/Down button, move to a desired
function, and press the OK button to execute the function.
SOFT BUTTON STRUCTURE
MENU SOFT BUTTON
Item Sub-Item Description
1. Phonebook
Personal Phonebook
All Shows the entire list of phone numbers
stored in the phone.
Unassigned This is a list of number that are not assigned
any group.
Search Allows a user to search for a registered
phone number by name/number.
New
Saves a phone number or group name; and
allows a user to specify a speed dialing
number and ringtone.
Edit [+] Allows a user to delete all the phone
numbers saved in the phone.
2. Call Log Call Used to make a callback from the call log.
Save This is used to save entries from call log to
phonebook.
[+] Delete This is used to delete entries from the call
log.
Back This is used to to move back one menu
screen.
Delete All Allows a user to delete all the call history
saved in the phone.
3. Messages 1.Voice Mail [0] Allows a user to retrieve voice mail
messages from the mailbox.
2. Station Message [0] Allows a user to retrieve station messages
(internal) from another user.
3. Email [0]
Allows a user to to view how many e-mail
messages have been received via IP-UMS
(optional).
4. Short Message
Allows a user to retrieve and send internal
short messages (SMS) like text message to
other internal phones. [Not Supported Over
Networking]
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27
Item Sub-Item Description
4. Conference Allows a user to setup (show, add and edit) a conference group
to call multiple parties simultaneously to join the conference call.
5. Service
Allows a user to set the alarm clock function.
1. Scheduler
Allows the user to set a timed reminder
alarm to give an audible indication or
alarm clock function.
6. Phone Allows the user to set many phone options for the phone such as
ring tones, background screens, languages, etc.
1. UC Dial: Right Options are DND and Absent Message.
2. Screen Options are Display Time,Font,andLCD
Power.
3. Sound Options are Volumes,Ring Tone,andKey
Tone.
4. Language
-ULTIPLELANGUAGESAREAVAILABLE
5. Security Change Password,Dial and Phone Lock.
6. Phone Information
Easy Install: Used to register and authen-
ticate the phone to the server.
Phone Information: Includes Version
Info, Network Info, and MAC Address.
Network: Options are Static IP, Dynamic
IP, PPPoE,VLAN (LAN Port), VLAN (PC Port),
802.1x.
Server: Used to register the phone to one
or more Servers. Options are Primary,
System 1, System 2, and System 3.
Extension Login: Used to log phone on
and off (Hot Desking).
S/W Upgrade: Upgrade Server, Upgrade:
used to upgrade software on phones.
Factory Reset: Used to default the phone
settings.
Phone Restart: Used to reboot the
phones.
License: Display the licensing policy.
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28
Item Sub-Item Description
7. Settings
Note: All options are not
explained in this manual.
The options are initiative
and menu driven for an
easy, user friendly menus
to guide you through
navigating the Setting
Menu Options.
This function is used to allow station users to set application
settings,callforwarding,absentmessaging,AOMsetting,view
station network information, view phone firmware or initialize
the phone. Other settings include the following:
1. Application Set.
Options are Call (CID 1, CID 2, Dial Mode),
Phone Number,Boss Answer,Short
Message,Station On/Off,andExtension
Login.
2. Call Forward
Options are Not Use,All,Busy,No
Answer,Busy/No Answer,DND,and
Follow Me Status.
3. Absent Message
Used to leave station messages in dis-
play informing other internal parties of
your status when your station is called.
4. AOM Setting Used to set the name, number, and
function to the 99 AOM buttons.
5. Network Info. Used to view the current network
settings.
6. Clear User Set. Clear your local setting such as phone
book,call log, etc.
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29
1. PHONEBOOK
Company phonebook requires setup by the System
Administrator.
PERSONAL PHONEBOOK
NOTE: Personal phonebook is stored locally in phone memory.
All
Shows the entire list of phone numbers saved in the phone book.
•PressthePhone Book button—OR—press the Menu soft button, scroll to
Phonebook, press OK,scrolltoAll,andthenpressOK.
•Theentirelistofphonenumberssavedinthephonebookisshownonthe
screen. Using the Navigation button, move to a desired entry, and select the
Call soft button to place a call.
Unassigned Group
The Unassigned option is a list of all the phonebook entries that have not been
assigned to a group. Once an entry is assigned to a group, the entry is removed
from the unassigned list.
TO CREATE A PHONEBOOK GROUP
To create a group in the phonebook:
•PressthePhonebook button, then press the [+] soft button, then press the
New soft button.
•Usingthekeypad,inputthenameofthegroup,thenpresstheSave soft but-
ton. See Text Input Method.
• Press Edit soft button or press Back soft button to exit.
TO MOVE UNASSIGNED ENTRY TO PHONEBOOK GROUP
•PressthePhonebook button, scroll to Unassigned option then press OK but-
ton.
•ScrolltotheentrythatistobemovedtoanassignedgroupandpressOK but-
ton.
• Press Edit soft button, scroll to and highlight the Group option.
•UsingtheNavigation button, move Left or Right to the group name (eg;
Personal) which you want to move the entry into.
• Once the correct entry is displayed, press the Save button. The entry is now
assigned to the group.
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30
Search
Allows a user to search by name/number for a phone saved in the phone book.
•PressthePhonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK.
•PresstheSearch soft button from the dial pad enter the characters of the
name (case sensitive) or number to search and press the OK button, the
matching phone number is displayed. Move to a desired name/number using
the Navigation button, and select the Call soft button to place a call.
Add New Entry to Phonebook [+]
This is the function used to register a phone number.
•PressthePhonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK.
•Pressthe[+] soft button, and then New.
•Enteraname by using the dial pad, scroll down and enter a mobile number,
home number,office number,internal extension number,fax number,
and e-mail address.
•AssignaGroup (if needed).
•SelectaRing Tone.
•AddMemo information (up to 50 characters).
•PresstheSave soft button to save the new entry to the Phonebook.
DELETE / DELETE ALL
This is the function used to delete all the phone numbers saved in the phone
book.
•PressthePhonebook button—OR—press the Menu soft button, scroll to
Phonebook, press OK.
•ScrolltoAll and press OK button. Scroll to entry to delete.
• Press [+] soft button. Press Del. to delete the selected entry or Del All.
•PresstheYes to Delete entry.
2. CALL LOG
This function lists all the recent numbers for outgoing, incoming and missed calls.
•PresstheLog soft button—OR—press the Menu soft button, scroll to Call
Log, press OK.Aphonenumberlistofrecentoutgoing,incomingandmissed
calls is displayed.
•ScrolltoanentryandpresstheCall soft button to dial the number.
Outgoing
Missed Icons
Incoming
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VIEWING DETAIL CALL LOG RECORD
To view the details of each of the call log entry, highlight
the entry and press the OK button to display the full
Caller ID record which includes the name, date and time.
DELETE / DELETE ALL
This is the function used to delete an entry or all entries in the Call Log.
•PresstheMenu soft button, scroll to Call Log, press OK.
•Scrolltoentrytodelete.
• Press [+] soft button. Press Del. to delete the selected entry or Del All.
•PresstheYes to Delete entry.
TO ADD A CALL LOG ENTRY TO PHONE BOOK
•PresstheMenu soft button, scroll to Call Log, press OK.ScrolltodesiredCall
Log entry and press the Edit soft button. Make changes to the name and
number if necessary. When finished, press the Save soft button. The Call Log
number is added as a new entry to the phonebook list.
3. MESSAGES
1. Voice Mail
This function allows users to retrieve voice mail message from the mailbox.
•PresstheMessage button—OR—press Menu soft button, scroll to
Messages, press OK,scrolltoVoice Mail [ ],andthenpressOK to access the
voicemail box and retrieve messages.
2. Station Message
This function allows users to retrieve station messages (internal) from another
user.
•PresstheMessage button—OR—press the Menu soft button, scroll to
Messages, press OK,scrolltoStation MSG [ ],andthenpressOK.
•Toreturnacalltothestationthatleftthemessage:presstheFunc. soft but-
ton, scroll to Reply,thenpressOK.
•Todeletethestationmessage:presstheFunc. soft button,scroll to Clear,then
press OK.
•Toviewthenextstationmessage:presstheFunc. soft button, scroll to Next,
then press OK.
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