Samsung Basic 12B User manual

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LCD 24B LCD12B
STD24B STD12B
6B BASIC/ENHANCED
KEYSET USER GUIDE
SAMSUNG
DIGITAL COMMUNICATION SYSTEM
NOVEMBER 1995
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SAMSUNG ELECTRONICS CO. LTD
Publication Information
Samsung Electronics reserve the right without prior notice to
revise information in this publication for any reason.
Samsung Electronics also reserve the right without prior notice
to make changes in design or components of equipment as
engineering and manufacturing may warrant.
Copyright 1995
Samsung Electronics Co. Ltd
All rights reserved. No part of this manual may be reproduced
in any form or by any means - graphic, electronic or mechanical,
including recording, taping, photocopying or information
retrieval system - without express written permission of the
publisher of this material.
Nov/95
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TABLE OF CONTENTS
THINGS YOU SHOULD KNOW
USER ORIENTATION................................................................................................ 1
CALL INDICATIONS................................................................................................. 2
SPEAKERPHONE........................................................................................................ 2
VOLUME CONTROLS............................................................................................... 3
SYSTEM TONES........................................................................................................... 3
LCD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 5
LCD 12B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 6
STD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 7
STD 12B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 8
6B BASIC/ENHANCED KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 9
ADD-ON MODULE (AOM) LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 10
OUTSIDE CALLS
MAKING AN OUTSIDE CALL.............................................................................. 11
ANSWERING AN OUTSIDE CALL...................................................................... 12
UNIVERSAL ANSWER DEVICE........................................................................... 12
RECALL DIAL TONE............................................................................................... 12
SENDING A FLASH.................................................................................................. 12
BUSY LINE QUEUING WITH CALL-BACK...................................................... 13
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INTERCOM CALLS
CALLING OTHER STATIONS............................................................................... 14
ANSWERING INTERCOM CALLS....................................................................... 14
VOICE ANNOUNCE MODE (INTERCOM CALLS ONLY).......................... 14
AUTO ANSWER MODE (INTERCOM CALLS ONLY)................................... 15
BUSY STATION CALLBACK................................................................................. 15
BUSY STATION CAMP-ON.................................................................................... 15
CALLING YOUR SYSTEM OPERATOR.............................................................. 16
CALL PROCESSING
SYSTEM HOLD........................................................................................................... 17
EXCLUSIVE HOLD.................................................................................................... 17
HOLD RECALL.......................................................................................................... 18
CONSULTATION HOLD........................................................................................ 18
RETRIEVING CALLS HELD AT ANOTHER STATION................................. 18
TRANSFERRING CALLS......................................................................................... 19
TRANSFER WITH CAMP-ON................................................................................ 20
CALL WAITING......................................................................................................... 20
CONFERENCE CALLS............................................................................................. 20
FORWARDING CALLS............................................................................................ 21
FORWARD ALL CALLS.......................................................................................... 22
FORWARD BUSY....................................................................................................... 22
FORWARD NO ANSWER....................................................................................... 22
FORWARD BUSY/NO ANSWER......................................................................... 23
FORWARD FOLLOW ME ....................................................................................... 23
FORWARD TO AN EXTERNAL NUMBER........................................................ 23
STATION CALL PICKUP......................................................................................... 24
GROUP CALL PICKUP............................................................................................ 24
DIALING FEATURES
SPEED DIALING........................................................................................................ 25
PROGRAMMING PERSONAL SPEED DIAL NUMBERS.............................. 25
ONE TOUCH SPEED DIALING............................................................................. 26
LAST NUMBER REDIAL......................................................................................... 27
SAVE NUMBER WITH REDIAL............................................................................ 27
CHAIN DIALING...................................................................................................... 27
AUTOMATIC REDIAL/RETRY............................................................................. 27
PULSE TO TONE CHANGEOVER....................................................................... 28
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VOICE DIALLER........................................................................................................ 28
RECORDING A VOICE DIALLER NAME.......................................................... 29
PLACING A VOICE DIALLER CALL.................................................................. 29
POSSIBLE CAUSES FOR VOICE DIALLER FAILURE..................................... 29
PAGING AND MESSAGING
MAKING AN INTERNAL PAGE.......................................................................... 30
MAKING AN EXTERNAL PAGE.......................................................................... 30
ALL PAGE.................................................................................................................... 31
MEET ME PAGE......................................................................................................... 31
CALL PARK AND PAGE......................................................................................... 31
SETTING A MESSAGE INDICATION................................................................. 32
CANCELING MESSAGES....................................................................................... 32
RETURNING MESSAGES........................................................................................ 33
PROGRAMMED MESSAGES................................................................................. 33
CONVENIENCE FEATURES
DO NOT DISTURB..................................................................................................... 34
ONE TIME DND......................................................................................................... 34
MUTE.. 34
BACKGROUND MUSIC.......................................................................................... 35
APPOINTMENT REMINDER/ALARM CLOCK.............................................. 35
ANSWERING THE DOOR PHONE...................................................................... 36
CALLING THE DOOR PHONE/ROOM MONITOR...................................... 36
EXECUTIVE/SECRETARY HOT LINE................................................................ 36
GROUP LISTENING.................................................................................................. 37
ACCOUNT CODES................................................................................................... 37
LOCKING YOUR KEYSET ...................................................................................... 37
OFF-HOOK VOICE ANNOUNCING (OHVA).................................................. 38
OHVA BLOCK............................................................................................................ 39
OHVA REJECT............................................................................................................ 39
IN GROUP/OUT OF GROUP................................................................................. 39
CUSTOMIZING YOUR KEYSET
SELECT RING TONE................................................................................................ 41
CHANGE YOUR PASSCODE................................................................................. 41
SET ANSWER MODE ............................................................................................... 41
AUTOMATIC HOLD................................................................................................ 42
HEADSET OPERATION.......................................................................................... 42
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HOT KEYPAD............................................................................................................. 42
KEY CONFIRMATION TONE................................................................................ 43
REJOINING A PAGE................................................................................................. 43
RING PREFERENCE ................................................................................................. 43
DISPLAY FEATURES
INTERACTIVE DISPLAY KEYS............................................................................. 44
DIRECTORY INFORMATION............................................................................... 45
DIAL BY DIRECTORY.............................................................................................. 45
CALL PROGRESS DISPLAYS................................................................................. 45
DISPLAY NUMBER DIALLED............................................................................... 46
CALL DURATION TIMER...................................................................................... 46
AUTO TIMER.............................................................................................................. 46
TIMER FUNCTION................................................................................................... 47
CALL COST................................................................................................................. 47
VIEWING MESSAGE INDICATIONS.................................................................. 47
ALARM REMINDER MESSAGES......................................................................... 47
PERSONAL SPEED DIAL NAMES....................................................................... 49
STATION NAMES..................................................................................................... 49
MANAGING KEY ASSIGNMENTS...................................................................... 49
SELECTING YOUR CLIP DISPLAY...................................................................... 50
VIEWING THE NEXT CLIP CALL........................................................................ 51
SAVING THE CLIP NUMBER................................................................................ 51
REDIALLING A SAVED CLIP NUMBER............................................................ 51
STORING A CLIP NUMBER................................................................................... 51
INQUIRE CLIP PARK/HOLD INFO.................................................................... 52
REVIEWING PAST CLIP CALLS........................................................................... 53
LCR WITH CLEAR.................................................................................................... 54
ADD-ON MODULE
WITH KEYSET............................................................................................................ 55
PERSONAL SPEED DIAL NUMBERS.................................................................. 56
PERSONAL SPEED DIAL NUMBERS.................................................................. 57
SYSTEM ACCESS CODES........................................................................................ 58
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DCS telephones are called "keysets". They contain buttons or "keys"
that are used to access or activate the many features of your office
phone system. The keys with paper designation strips are
programmable keys. This means they can be programmed for a
specific function on your keyset and that same button can be
something different on another keyset. See the system manager to get
your most frequently used features assigned to your programmable
keys. When changes are made, be sure that your programmable keys
are relabeled properly.
Lines from the telephone company are "C.O. lines". Calls on these lines
are referred to as "outside calls". Your system can have individual C.O.
line keys or lines may be assigned to groups. When they are in a
group, you access a line by dialing an access code or pressing a route
button. For example: dial 9or press the LOCAL key to get a local
outside line. If Least Cost Routing is used, pressing the LCR key will
automatically select a preprogrammed C.O. line according to what
digits are dialed. Each line in the system is numbered, beginning with
701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific
stations. You can press a DSS key instead of dialing the extension
number. A DSS key will light red when that station is busy (Busy
Lamp Indication).
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THINGS YOU SHOULD KNOW
USER ORIENTATION
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DCS provides distinctive ring patterns to your keyset:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a short
ring tone repeated very quickly.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). Some of
these are tri-coloured LEDs that light green, red or amber (green and
red together). Some of the keys can only light red.
Intercom calls, also called internal calls, always appear on your CALL
buttons. They will always light green. You can have up to eight CALL
buttons, but two are recommended.
Outside calls appear on individual line keys if they are assigned. When
an individual line is not assigned to its own key, it will appear on a
CALL button. Your outside calls will light green on your keyset and
red on other keysets.
You never lose sight of your calls while they are on hold. They stay
right where you put them and are identified with a green flashing
light.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONE
Pressing the ANS/RLS key will answer or release a call on the speaker
phone. Switching from the handset to the speakerphone is easy. Press
theSPKkey and hang up the handset.
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VOLUME CONTROLS
DCS keysets use the UP & DOWN keys to adjust the ringer volume
while the keyset is ringing, the speaker volume while the
speakerphone is in use and the handset volume while you are
listening. These three levels will be stored in memory until changed. If
backaground music is turned on at your keyset, the volume keys will
also control the level of music. The volume of pages heard through the
speaker of keyset can be adjusted during a page announcement by
using the volume keys. There are 16 levels for each volume setting. The
volume of off-hook ring is controlled by a user-programmable setting.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones
are already familiar to you.
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