Samsung Basic 12B User manual

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LCD 24B LCD12B
STD24B STD12B
6B BASIC/ENHANCED
KEYSET USER GUIDE
SAMSUNG
DIGITAL COMMUNICATION SYSTEM
NOVEMBER 1995
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SAMSUNG ELECTRONICS CO. LTD
Publication Information
Samsung Electronics reserve the right without prior notice to
revise information in this publication for any reason.
Samsung Electronics also reserve the right without prior notice
to make changes in design or components of equipment as
engineering and manufacturing may warrant.
Copyright 1995
Samsung Electronics Co. Ltd
All rights reserved. No part of this manual may be reproduced
in any form or by any means - graphic, electronic or mechanical,
including recording, taping, photocopying or information
retrieval system - without express written permission of the
publisher of this material.
Nov/95
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TABLE OF CONTENTS
THINGS YOU SHOULD KNOW
USER ORIENTATION................................................................................................ 1
CALL INDICATIONS................................................................................................. 2
SPEAKERPHONE........................................................................................................ 2
VOLUME CONTROLS............................................................................................... 3
SYSTEM TONES........................................................................................................... 3
LCD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 5
LCD 12B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 6
STD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 7
STD 12B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 8
6B BASIC/ENHANCED KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 9
ADD-ON MODULE (AOM) LAYOUT
LABELING PROGRAMMABLE KEYS.................................................................. 10
OUTSIDE CALLS
MAKING AN OUTSIDE CALL.............................................................................. 11
ANSWERING AN OUTSIDE CALL...................................................................... 12
UNIVERSAL ANSWER DEVICE........................................................................... 12
RECALL DIAL TONE............................................................................................... 12
SENDING A FLASH.................................................................................................. 12
BUSY LINE QUEUING WITH CALL-BACK...................................................... 13
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INTERCOM CALLS
CALLING OTHER STATIONS............................................................................... 14
ANSWERING INTERCOM CALLS....................................................................... 14
VOICE ANNOUNCE MODE (INTERCOM CALLS ONLY).......................... 14
AUTO ANSWER MODE (INTERCOM CALLS ONLY)................................... 15
BUSY STATION CALLBACK................................................................................. 15
BUSY STATION CAMP-ON.................................................................................... 15
CALLING YOUR SYSTEM OPERATOR.............................................................. 16
CALL PROCESSING
SYSTEM HOLD........................................................................................................... 17
EXCLUSIVE HOLD.................................................................................................... 17
HOLD RECALL.......................................................................................................... 18
CONSULTATION HOLD........................................................................................ 18
RETRIEVING CALLS HELD AT ANOTHER STATION................................. 18
TRANSFERRING CALLS......................................................................................... 19
TRANSFER WITH CAMP-ON................................................................................ 20
CALL WAITING......................................................................................................... 20
CONFERENCE CALLS............................................................................................. 20
FORWARDING CALLS............................................................................................ 21
FORWARD ALL CALLS.......................................................................................... 22
FORWARD BUSY....................................................................................................... 22
FORWARD NO ANSWER....................................................................................... 22
FORWARD BUSY/NO ANSWER......................................................................... 23
FORWARD FOLLOW ME ....................................................................................... 23
FORWARD TO AN EXTERNAL NUMBER........................................................ 23
STATION CALL PICKUP......................................................................................... 24
GROUP CALL PICKUP............................................................................................ 24
DIALING FEATURES
SPEED DIALING........................................................................................................ 25
PROGRAMMING PERSONAL SPEED DIAL NUMBERS.............................. 25
ONE TOUCH SPEED DIALING............................................................................. 26
LAST NUMBER REDIAL......................................................................................... 27
SAVE NUMBER WITH REDIAL............................................................................ 27
CHAIN DIALING...................................................................................................... 27
AUTOMATIC REDIAL/RETRY............................................................................. 27
PULSE TO TONE CHANGEOVER....................................................................... 28
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VOICE DIALLER........................................................................................................ 28
RECORDING A VOICE DIALLER NAME.......................................................... 29
PLACING A VOICE DIALLER CALL.................................................................. 29
POSSIBLE CAUSES FOR VOICE DIALLER FAILURE..................................... 29
PAGING AND MESSAGING
MAKING AN INTERNAL PAGE.......................................................................... 30
MAKING AN EXTERNAL PAGE.......................................................................... 30
ALL PAGE.................................................................................................................... 31
MEET ME PAGE......................................................................................................... 31
CALL PARK AND PAGE......................................................................................... 31
SETTING A MESSAGE INDICATION................................................................. 32
CANCELING MESSAGES....................................................................................... 32
RETURNING MESSAGES........................................................................................ 33
PROGRAMMED MESSAGES................................................................................. 33
CONVENIENCE FEATURES
DO NOT DISTURB..................................................................................................... 34
ONE TIME DND......................................................................................................... 34
MUTE.. 34
BACKGROUND MUSIC.......................................................................................... 35
APPOINTMENT REMINDER/ALARM CLOCK.............................................. 35
ANSWERING THE DOOR PHONE...................................................................... 36
CALLING THE DOOR PHONE/ROOM MONITOR...................................... 36
EXECUTIVE/SECRETARY HOT LINE................................................................ 36
GROUP LISTENING.................................................................................................. 37
ACCOUNT CODES................................................................................................... 37
LOCKING YOUR KEYSET ...................................................................................... 37
OFF-HOOK VOICE ANNOUNCING (OHVA).................................................. 38
OHVA BLOCK............................................................................................................ 39
OHVA REJECT............................................................................................................ 39
IN GROUP/OUT OF GROUP................................................................................. 39
CUSTOMIZING YOUR KEYSET
SELECT RING TONE................................................................................................ 41
CHANGE YOUR PASSCODE................................................................................. 41
SET ANSWER MODE ............................................................................................... 41
AUTOMATIC HOLD................................................................................................ 42
HEADSET OPERATION.......................................................................................... 42
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HOT KEYPAD............................................................................................................. 42
KEY CONFIRMATION TONE................................................................................ 43
REJOINING A PAGE................................................................................................. 43
RING PREFERENCE ................................................................................................. 43
DISPLAY FEATURES
INTERACTIVE DISPLAY KEYS............................................................................. 44
DIRECTORY INFORMATION............................................................................... 45
DIAL BY DIRECTORY.............................................................................................. 45
CALL PROGRESS DISPLAYS................................................................................. 45
DISPLAY NUMBER DIALLED............................................................................... 46
CALL DURATION TIMER...................................................................................... 46
AUTO TIMER.............................................................................................................. 46
TIMER FUNCTION................................................................................................... 47
CALL COST................................................................................................................. 47
VIEWING MESSAGE INDICATIONS.................................................................. 47
ALARM REMINDER MESSAGES......................................................................... 47
PERSONAL SPEED DIAL NAMES....................................................................... 49
STATION NAMES..................................................................................................... 49
MANAGING KEY ASSIGNMENTS...................................................................... 49
SELECTING YOUR CLIP DISPLAY...................................................................... 50
VIEWING THE NEXT CLIP CALL........................................................................ 51
SAVING THE CLIP NUMBER................................................................................ 51
REDIALLING A SAVED CLIP NUMBER............................................................ 51
STORING A CLIP NUMBER................................................................................... 51
INQUIRE CLIP PARK/HOLD INFO.................................................................... 52
REVIEWING PAST CLIP CALLS........................................................................... 53
LCR WITH CLEAR.................................................................................................... 54
ADD-ON MODULE
WITH KEYSET............................................................................................................ 55
PERSONAL SPEED DIAL NUMBERS.................................................................. 56
PERSONAL SPEED DIAL NUMBERS.................................................................. 57
SYSTEM ACCESS CODES........................................................................................ 58
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DCS telephones are called "keysets". They contain buttons or "keys"
that are used to access or activate the many features of your office
phone system. The keys with paper designation strips are
programmable keys. This means they can be programmed for a
specific function on your keyset and that same button can be
something different on another keyset. See the system manager to get
your most frequently used features assigned to your programmable
keys. When changes are made, be sure that your programmable keys
are relabeled properly.
Lines from the telephone company are "C.O. lines". Calls on these lines
are referred to as "outside calls". Your system can have individual C.O.
line keys or lines may be assigned to groups. When they are in a
group, you access a line by dialing an access code or pressing a route
button. For example: dial 9or press the LOCAL key to get a local
outside line. If Least Cost Routing is used, pressing the LCR key will
automatically select a preprogrammed C.O. line according to what
digits are dialed. Each line in the system is numbered, beginning with
701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific
stations. You can press a DSS key instead of dialing the extension
number. A DSS key will light red when that station is busy (Busy
Lamp Indication).
1
THINGS YOU SHOULD KNOW
USER ORIENTATION
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2
DCS provides distinctive ring patterns to your keyset:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a short
ring tone repeated very quickly.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). Some of
these are tri-coloured LEDs that light green, red or amber (green and
red together). Some of the keys can only light red.
Intercom calls, also called internal calls, always appear on your CALL
buttons. They will always light green. You can have up to eight CALL
buttons, but two are recommended.
Outside calls appear on individual line keys if they are assigned. When
an individual line is not assigned to its own key, it will appear on a
CALL button. Your outside calls will light green on your keyset and
red on other keysets.
You never lose sight of your calls while they are on hold. They stay
right where you put them and are identified with a green flashing
light.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red LED indicates a call is on hold.
• A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONE
Pressing the ANS/RLS key will answer or release a call on the speaker
phone. Switching from the handset to the speakerphone is easy. Press
theSPKkey and hang up the handset.
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VOLUME CONTROLS
DCS keysets use the UP & DOWN keys to adjust the ringer volume
while the keyset is ringing, the speaker volume while the
speakerphone is in use and the handset volume while you are
listening. These three levels will be stored in memory until changed. If
backaground music is turned on at your keyset, the volume keys will
also control the level of music. The volume of pages heard through the
speaker of keyset can be adjusted during a page announcement by
using the volume keys. There are 16 levels for each volume setting. The
volume of off-hook ring is controlled by a user-programmable setting.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones
are already familiar to you.
3
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4
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Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation
strip. Label the designation strip. Replace the strip and cover.
5
LCD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
SCROLLKEY Used to scroll
through displays.
16 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
LAST NUMBER REDIAL KEY
MEMORY(SPEED DIAL) KEY
DO NOT DISTURB KEY
SPEAKER KEYUsed to switch
call to speakerphone.
8 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to
call stations directly, for One-
Touch dialling and many other
system features.
TRUNK FLASH KEY
MICROPHONE
For handsfree operation.
32 CHARACTER DISPLAY
lines with 16 character each. SOFTKEYS Used
to activate feature
via the display. 40
TRANSFER KEY
HOLD KEY
ANSWER/RELEASE KEY
PULLOUT
DIRECTORY TRAY
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Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation
strip. Label the designation strip. Replace the strip and cover.
6
LCD 12B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
SCROLLKEY Used to
scroll through displays.
8 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
LAST NUMBER REDIAL KEY
MEMORY(SPEED DIAL) KEY
DO NOT DISTURB KEY
SPEAKER KEYUsed to switch
call to speakerphone.
4 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to
call stations directly, for One-
Touch dialling and many other
system features.
TRUNK FLASH KEY
MICROPHONE
For handsfree operation.
32 CHARACTER DISPLAY
lines with 16 character each. SOFTKEYS Used to activate feature
via the display.
TRANSFER KEY
HOLD KEY
ANSWER/RELEASE KEY
PULLOUT
DIRECTORY TRAY
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Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation
strip. Label the designation strip. Replace the strip and cover.
7
STD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
16 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALLbuttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
LAST NUMBER REDIAL KEY
MEMORY(SPEED DIAL) KEY
DO NOT DISTURB KEY
SPEAKER KEY Used to switch
call to speakerphone.
8 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to
call stations directly, for One-
Touch dialling and many other
system features.
TRUNK FLASH KEY
MICROPHONEFor
handsfree operation.
TRANSFER KEY
HOLD KEY
ANSWER/RELEASE KEY
PULLOUT
DIRECTORY TRAY
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8
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation
strip. Label the designation strip. Replace the strip and cover.
STD 12B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
8 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons,
intercom calls and many other
system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
LAST NUMBER REDIAL KEY
MEMORY(SPEED DIAL) KEY
DO NOT DISTURB KEY
SPEAKER KEY Used to switch
call to speakerphone.
TRUNK FLASH KEY
4 PROGRAMMABLE KEYS
WITH RED LIGHTSUsed to
call stations directly, for One-
Touch dialling and many other
system features.
TRANSFER KEY
HOLD KEY
ANSWER/RELEASE KEY
MICROPHONEFor
handsfree operation.
PULLOUT DIRECTORY TRAY
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Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation
strip. Label the designation strip. Replace the strip and cover.
9
6B BASIC/ENHANCEDKEYSETLAYOUT
LABELING PROGRAMMABLE KEYS
6 PROGRAMMABLE KEYS
WITH RED-COLORED LIGHTS
Used for CALL
buttons, intercom calls and
many other system features.
VOLUME CONTROL KEYS
Used to set independent levels
for handset, speaker, background
music, ring and page volumes.
TRANSFER KEY
TRUNK FLASH KEY
ON-HOOK KEY for the Basic Keyset
SPEAKER KEY for the Enhanced Keyset
HOLD KEY
MICOROPHONE for
handfree operation.
(Available only in the Enhanced Keyset)
PULLOUT
DIRECTORY TRAY
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10
ADD-ON MODULE(AOM) LAYOUT
FLEXIBLE FEATURE
CONTRL KEY
RED LED INDICATOR
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• Lift the handset and press an idle outside line button, line group
button or dial a line access code to receive dial tone - OR - to use
the speakerphone, press an idle outside line button, line group
button or dial a line access code to receive dial tone through the
speaker - OR -press SPK, receive intercom dial tone and dial a line
access code.
• Dial the telephone number
• Finish the call by placing the handset or pressing the ANS/RLS key.
NOTE: You will receive No More Calls tone when you attempt to
make a call and there is no key available for that line.
• If Least Cost Routing is enabled on your phone system, this button
may be labeled LCRor accessed by dialing an access code.
• If your system is programmed to require an authorization code
before making a call, dial ✽plus a valid code before selecting a C.O.
line.
• If your system is programmed to require an account code before
making a call, press ACCT button or dial 47 plus a valid account
code. Press theACCTbutton again and then select a C.O line.
For more information on authorization and account codes, see your
system administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first
lift the handset or press SPKbefore dialing.
11
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
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ANSWERING AN OUTSIDE CALL
• Lift handset and you are automatically connected to the ringing call.
See Ring Preference under Customizing Your Keyset - OR - press the
ANS/RLS key to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must
press the flashing button to answer.
UNIVERSAL ANSWER DEVICE
Outside lines can ring over the paging system or to a loud ringer. To
answer calls ringing in night service to this device, dial 67 or press the
UAkey. This device can operate in the Day or Night mode.
NOTE: If the Hot Keypad feature has been turned off, you must first
lift the handset or press SPKbefore dialing.
RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial
tone and then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH key
may be programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH key to send a flash to the
telephone company. This is required for some custom calling features
or CENTREX use.
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BUSY LINE QUEUING WITH CALL-BACK
If you receive a busy signal when you are selecting an outside line, this
means that the line or group of lines is busy.
• Press the CALLBACK key or dial 44. You will hear confirmation
tone.
• When the line becomes free the system will call you back.
• Lift the handset or press ANS/RLS key to answer, wait for dial tone
and dial the telephone number or speed dial number again.
NOTES:1. A callback will be canceled if not answered within 30
seconds. If you have set a call back, you CBK key will
light.
2. If the Hot Keypad feature has been turned off, you must
first lift the handset or press SPKbefore dialing.
13
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