Samsung iDCS500 User manual

SAMSUNG
iDCS500
DIGITAL COMMUNICATION SYSTEM
iDCS Keyset
User Guide

Publication Information
Samsung Telecoms reserves the right without prior notice to re-
vise information in this publication for any reason.
Samsung Telecoms also reserves the right without prior notice to
make changes in design or components of equipment as engi-
neering and manufacturing may warrant.
Disclaimer
Samsung Telecoms is not responsible for errors or problems
arising from customers not installing, programming or operating
their Samsung systems as described in this manual.
Copyright 2002
Samsung Telecoms (UK) Limited
All rights reserved. No part of this manual may be reproduced in
any form or by any means –graphic, electronic or mechanical,
including recording, taping, photocopy or information retrieval
system –without express written permission of the publisher of
this material.
Part No.: 17570 Version 1.0

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SamsungElectronics Co.,Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factoryname,address)
declareunderoursoleresponsibilitythat theproduct
DigitalKeyphoneSystem"iDCS500"
towhichthisdeclarationrelates isinconformitywith
RTTEDirective 1999/5/EC(AnnexII )
LowVoltageDirective 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By applicationof thefollowingstandards
EMC: EN55022 :1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,
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RTTE: TBR4: November 1995 incorporating TBR4/A1: December 1997
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EN61000-3-3:1995,EN61000-4-2:1995 98,EN61000-4-3:1996,
.........................................................................................
EN61000-4-4:1995,EN61000-4-5:1995,EN61000-4-6:1996,
.........................................................................................
LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)
.........................................................................................
EN61000-4-11:1994, AS/NZS3548:1995
.........................................................................................
.........................................................................................
(Manufacturer)
SamsungElectronics Co., Ltd
259,Gongdan-Dong,Gumi-City
Kyungbuk,Korea, 730-030
Tae-eokJang /GeneralManager
................................................. .................................................................................
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(Representative intheEU)
SamsungElectronics EuroQALab.
BlackbusheBusiness Park
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2002-04-18
2002-04-19 TEJang
ISLee

Samsung iDCS500 iDCS Keyset User Guide
Intended Use
This digital telephone is intended to be connected to a digital extension of a
Samsung iDCS telephone system. The connection allows voice communica-
tion between the central processor unit and the telephone. It is not intended
to be connected to any other telephone system or the public telephone net-
work.
Please read the provided user instructions carefully.
Note for Users Outside the UK
In order to provide as much information as possible on the features
and functions of Samsung Digital Keysets, it has been necessary to
include some details which are relevant to users in the UK only.
Please be aware, therefore, that you may notice some differences in
the operation or performance of your keyset if you are located in
another country. However, the general operating procedures pro-
vided here remain relevant for your keyset.
If you are unsure of any details provided in this user guide, please
see your system administrator.

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CONTENTS
THINGS YOU SHOULD KNOW-----------------------------1
YOUR iDCS500 SYSTEM-----------------------------------------------------1
YOUR KEYSET--------------------------------------------------------------------1
CALL INDICATIONS--------------------------------------------------------------2
SPEAKERPHONE----------------------------------------------------------------3
VOLUME CONTROLS-----------------------------------------------------------3
HOT KEYPAD----------------------------------------------------------------------3
KEYSET STATUS INDICATOR ----------------------------------------------3
SYSTEM TONES (UK)----------------------------------------------------------4
SELECTING FEATURES USING DISPLAY MENUS ----------------4
SYSTEM ACCESS CODES --------------------------------------------------5
iDCS 28D KEYSET LAYOUT--------------------------------6
iDCS 18D KEYSET LAYOUT--------------------------------7
iDCS 8D KEYSET LAYOUT----------------------------------8
iDCS 8S KEYSET LAYOUT ----------------------------------9
OUTSIDE CALLS------------------------------------------------10
MAKING AN OUTSIDE CALL-----------------------------------------------10
ANSWERING AN OUTSIDE CALL ---------------------------------------11
UNIVERSAL ANSWER (UA) DEVICE-----------------------------------11
RECALL DIAL TONE-----------------------------------------------------------11
SENDING A FLASH------------------------------------------------------------11
BUSY LINE QUEUING WITH CALLBACK ----------------------------12
CANCELLING A CALLBACK -----------------------------------------------12
INTERNAL CALLS---------------------------------------------13
CALLING OTHER EXTENSIONS ------------------------------------------13
ANSWERING INTERNAL CALLS -----------------------------------------13
BUSY EXTENSION CALLBACK-------------------------------------------14
CANCELLING A CALLBACK -----------------------------------------------14
BUSY EXTENSION CAMP-ON---------------------------------------------15
SETTING A MANUAL CAMP-ON -----------------------------------------15
CALLING YOUR SYSTEM OPERATOR--------------------------------16
BARGE-IN ON AN EXTENSION-------------------------------------------16

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CALL PROCESSING------------------------------------------17
SYSTEM HOLD------------------------------------------------------------------17
EXCLUSIVE HOLD -------------------------------------------------------------17
REMOTE HOLD -----------------------------------------------------------------17
HOLD RECALL-------------------------------------------------------------------18
CONSULTATION HOLD-------------------------------------------------------18
RETRIEVING CALLS HELD AT ANOTHER EXTENSION --------18
TRANSFERRING CALLS-----------------------------------------------------19
TRANSFER WITH CAMP-ON ----------------------------------------------20
CALL WAITING ------------------------------------------------------------------20
FORWARDING CALLS -------------------------------------------------------22
NETWORK CALL FORWARDING----------------------------------------25
CALL FORWARD OPTIONS------------------------------------------------26
EXTENSION CALL PICKUP-------------------------------------------------27
GROUP CALL PICKUP -------------------------------------------------------27
MY GROUP PICKUP ----------------------------------------------------------27
ESTABLISHED CALL PICKUP (‘L’ Version Systems Only) ----------28
PRIVACY RELEASE (‘L’ Version Systems Only)------------------------28
DIALLING FEATURES ---------------------------------------29
SPEED DIALLING --------------------------------------------------------------29
PROGRAMMING PERSONAL SPEED DIAL NUMBERS--------29
ONE-TOUCH SPEED DIALLING ------------------------------------------31
LAST NUMBER REDIAL-----------------------------------------------------31
MANUAL RETRY WITH REDIAL (‘L’ Version Systems Only)---------32
SAVE NUMBER WITH REDIAL-------------------------------------------32
CHAIN DIALLING----------------------------------------------------------------32
AUTOMATIC REDIAL/RETRY ----------------------------------------------32
PULSE TO TONE CHANGEOVER---------------------------------------33
MEMO DIALLING (‘L’ Version Systems Only)-----------------------------33
PAGING AND MESSAGING--------------------------------34
MAKING AN INTERNAL PAGE--------------------------------------------34
MAKING AN EXTERNAL PAGE-------------------------------------------34
ALL PAGE-------------------------------------------------------------------------35
MEET ME PAGE / MEET ME ANSWER------------------------------35
CALL PARK AND PAGE-----------------------------------------------------35
MESSAGE WAITING INDICATIONS-------------------------------------37
SETTING A MESSAGE WAITING INDICATION --------------------37
CANCELLING MESSAGES-------------------------------------------------37
PROGRAMMED MESSAGES---------------------------------------------39
ADVANCED PROGRAMMED MESSAGES-------------------------40

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CONVENIENCE FEATURES ------------------------------42
DO NOT DISTURB (DND)----------------------------------------------------42
ONE-TIME DND------------------------------------------------------------------42
MUTE--------------------------------------------------------------------------------42
BACKGROUND MUSIC-------------------------------------------------------43
APPOINTMENT REMINDER/ALARM CLOCK------------------------43
ANSWERING THE DOORPHONE----------------------------------------44
CALLING THE DOORPHONE/ROOM MONITOR -------------------44
EXECUTIVE/SECRETARY HOTLINE------------------------------------44
GROUP LISTENING------------------------------------------------------------45
ACCOUNT CODES-------------------------------------------------------------45
LOCKING YOUR KEYSET--------------------------------------------------46
OFF-HOOK VOICE ANNOUNCING (OHVA)--------------------------47
IN GROUP / OUT OF GROUP ---------------------------------------------49
CUSTOMISING YOUR KEYSET --------------------------50
SELECT RING TONE----------------------------------------------------------50
CHANGE YOUR PASSCODE----------------------------------------------51
SET ANSWER MODE --------------------------------------------------------51
AUTOMATIC HOLD-------------------------------------------------------------51
HEADSET OPERATION------------------------------------------------------52
HOT KEYPAD--------------------------------------------------------------------52
KEY CONFIRMATION TONE -----------------------------------------------52
REJOINING A PAGE ----------------------------------------------------------53
RING PREFERENCE----------------------------------------------------------53
DISPLAY SPEED DIAL NAME (‘L’ Version Systems Only)----------53
CALLER ID REVIEW ALL (‘L’ Version Systems Only) -----------------54
SECURE OHVA (‘L’ Version Systems Only)-------------------------------54
DISPLAY FEATURES-----------------------------------------55
DISPLAY MENUS --------------------------------------------------------------55
CALL PROGRESS DISPLAYS --------------------------------------------55
DIRECTORY INFORMATION -----------------------------------------------55
SETTING EXTENSION NAMES--------------------------------------------56
CALL LOG-------------------------------------------------------------------------57
PERSONAL SPEED DIAL NAMES--------------------------------------58
DIAL BY DIRECTORY (NAME)--------------------------------------------58
DISPLAY NUMBER DIALLED----------------------------------------------58
CALL DURATION TIMER-----------------------------------------------------59
AUTO TIMER---------------------------------------------------------------------59
TIMER FUNCTION--------------------------------------------------------------59
CALL COST-----------------------------------------------------------------------59

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ALARM REMINDER MESSAGES----------------------------------------60
ADDING EXTENDERS TO KEY ASSIGNMENTS------------------60
LCR WITH CLEAR--------------------------------------------------------------62
CALLING LINE IDENTIFICATION PRESENTATION (CLIP)------62
SELECTING YOUR CLIP DISPLAY--------------------------------------62
VIEWING THE NEXT CLIP CALL------------------------------------------63
SAVING THE CLIP NUMBER----------------------------------------------63
REDIALLING A SAVED CLIP NUMBER--------------------------------63
STORING A CLIP NUMBER------------------------------------------------63
INQUIRE CLIP PARK/HOLD INFORMATION-------------------------63
REVIEWING PAST CLIP CALLS------------------------------------------64
ADD-ON MODULE---------------------------------------------66
SYSTEM ACCESS CODES---------------------------------71

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THINGS YOU SHOULD KNOW
YOUR iDCS500 SYSTEM
iDCS telephones are called “keyphones” or “keysets.” Your iDCS500 system
offers many automatic and programmable features to your keyset which you
need to become familiar with. Read this section carefully to provide yourself
with a good understanding of how your keyset operates.
There are two types of iDCS500 system, called ‘L’ and ‘M’ versions. Some
features provided by one version may be different, or may not be available, to
the other version. This guide tells you where this is the case.
YOUR KEYSET
Keysets have buttons or “keys” that are used to access or activate features
on your office phone system. The keys with paper designation strips are pro-
grammable keys. This means a key can be programmed for a specific func-
tion on your keyset, and the same key can be something different on another
keyset.
The iDCS 28D keyset has 28 programmable keys, the 18D keyset has 18,
and the 8D and 8S keysets have eight. All but the 8S keyset have a liquid
crystal display (LCD) for displaying call information, feature menus, and so
on. With an LCD, you have the option of using ‘soft keys’ to select features
as an alternative to using programmable keys. You can also use the display
to program your keyset for certain functions.
To see the layout for your keyset, refer to the appropriate layout diagram at
the end of this section. Ask the system administrator to have your most fre-
quently-used features assigned to programmable keys, and make sure that
these keys are labelled properly.
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your keyset can have individual C.O. line
keys—called Direct Trunk Selection (DTS) keys—or lines may be assigned
to groups. When they are in a group, you access a line by dialling an access
code or pressing a route key. For example, you might dial ‘9’ or ‘0’ or press

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the LOCAL key to get a local outside line. If Least Cost Routing (LCR) is
used, pressing the LCR key will automatically select a pre-programmed C.O.
line according to what digits are dialled. Each line in the system is num-
bered—by default—beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific exten-
sions. You can press a DSS key instead of dialling the extension number. A
DSS key will light red when that extension is busy (this is called a Busy
Lamp Indication).
iDCS Series keysets provide distinctive ring patterns:
§Outside calls have a double ring tone repeated.
§Internal calls have a single ring tone repeated.
§Doorphone calls and alarm/appointment reminders have a short ring tone
repeated quickly.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). These are tri-
coloured LEDs that light green, red or amber (green and red together). See
the relevant keyset layout diagram (below) for the keyset you are using.
Internal calls, also called intercom calls, always appear on your Call keys
and always light green. You can have up to eight Call keys, but two are rec-
ommended. Remember, you must have at least one Call key pro-
grammed to be able to make and receive calls.
Outside calls appear on individual DTS keys, if these are assigned. If an indi-
vidual line is not assigned to its own key, it will appear on a Call key. Your
outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They are identified
with a green flashing light.
Some simple rules to remember:
§Any steady LED indicates the line or feature is in use.
§A fast flashing green LED indicates a new call ringing in.
§A slow flashing green or red LED indicates a call is on hold.
§A slow flashing amber LED indicates a recall to your keyset.

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SPEAKERPHONE
Pressing the ANS/RLS key will answer or release a call on the speaker-
phone.
Switching from the handset to the speakerphone is easy. Press the Speaker
key and replace the handset.
VOLUME CONTROLS
iDCS series keysets use the Volume up and down (sand t) keys to
adjust the ringer volume while the keyset is ringing, the speaker volume while
the speakerphone is in use and the handset volume while you are listening.
These three levels will be stored in memory until changed. If background
music is turned on at your keyset, the volume keys will also control the level
of music. The volume of pages heard through the speaker can be adjusted
during a page announcement using the Volume keys. (There are eight user-
programmable levels for ring, off-hook ring and handset volume, and 16 levels
for speaker, background music and page volume.)
Note: Volume levels can also be changed by dialling Transfer 114 and selecting
the required option(s).
HOT KEYPAD
Your keyset’s keypad can be made “live” or “hot” so that it is not necessary
to lift the handset or press the Speaker key before you begin dialling. Calls
can be made and features activated by simply dialling the line number, trunk
group access code, internal number or feature access code. Dialling feature
descriptions in this guide assume that the Hot Keypad feature is switched
on. If it is not, always lift the handset or press the Speaker key before dial-
ling. (Refer to the section “Customising Your Keyset” for details on the Hot
Keypad feature.)
KEYSET STATUS INDICATOR
The keyset status indicator lamp is positioned on the top right corner of the
keyset above the display. This status indicator is a tri-coloured lamp (red,
green and amber) that provides greater visibility of your keyset’s status than
the individual key LEDs. The status indicator provides the following indica-
tions:
• Busy/Off Hook: Steady Red
• Internal Ring: Flashing Red

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• Outside Call Ring: Flashing Green
• Recall Ring: Flashing Amber
• Message Waiting: Flashing Red
• Do Not Disturb: Flashing Red
SYSTEM TONES (UK)
Internal Dial Tone—a continuous steady tone that indicates you can begin
dialling.
Ringback Tone—indicates the extension you dialled is ringing.
Busy Tone—indicates the extension you dialled is busy.
DND/No More Calls Tone -fast busy tone indicates the extension you dialled
is in Do Not Disturb mode or cannot receive any more calls.
Transfer/Conference Tone—indicates your call is being held and you can dial
another party.
Confirmation Tone—very short beeps followed by dial tone indicate you have
correctly set or cancelled a system feature.
Error Tone—a continuous single-level tone indicates you have done some-
thing incorrectly and should try again.
SELECTING FEATURES USING DISPLAY
MENUS
Your keyset’s display can be used to select features without the need for
programmed keys. You press the Scroll key to display feature menus on the
LCD and then use the soft keysto select the required feature(s).
The three soft keys below the LCD are substitutes for dedicated feature keys
and access codes. Pressing one of these keys has the same effect as
pressing a programmed key. These keys are context sensitive and their func-
tions change to present you with the best options for a particular call condi-
tion.
The Scroll key is used to display options available at a particular time or dur-
ing a specific procedure. Press this key once while in the idle state to view
the main feature menus available.

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CALL Guides you through the options to make a call.
OTHER
Guides you through features other than making or answer-
ing calls.
ANS Guides you through the options to answer calls.
1. Select one of the main menus, CALL, OTHER, or ANS using the appro-
priate soft key.
2. You select features in a menu using the soft keys. If there are more than
three features in a menu—as indicated by the symbol ” →“ displayed as
the last character on the lower line of the display—press the Scroll key
to display these further options.
Be aware that the menus presented to you will change depending on the
state of your keyphone. In the idle state (on-hook), you see the menus
above. While making or answering calls, other menus are displayed. When a
feature is described in this guide, you are shown how to use the menus if you
do not have the required key programmed on your keyset.
SYSTEM ACCESS CODES
As an alternative to programming the phone keys, your system is configured
with default system access codes for using the various features described in
this guide. These codes are printed at the end of the guide for quick refer-
ence. However, your system may have been set up to use a different set of
codes. Therefore, if your system does not work as described in this guide,
see your system administrator for advice.
201:STN NAME
CALL OTHER ANS→

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iDCS 28D Keyset Layout
32 CHARACTER DISPLAY
Two lines with 16 characters each. KEYSET STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to activate
features via the
display.
SCROLL KEY
Used to scroll
through displays.
20 PROGRAMMABLE KEYS
WITH TRI-COLOURED LIGHTS
Used for CALL keys, internal calls,
outside lines and many other
system features.
8 PROGRAMMABLE KEYS WITH
TRI-COLOURED LIGHTS
Used to call stations directly, to
indicate busy conditions of other
stations, for One-Touch dialling
and many other system features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring and
page volumes.
MICROPHONE
For handsfree
operation.
ANSWER/RELEASE
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
iDCS
24D
Keyset
Layout
KEY

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iDCS 18D Keyset Layout
32 CHARACTER DISPLAY
Two lines with 16 characters each. KEYSET STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to activate
features via the
display.
SCROLL KEY
Used to scroll
through displays.
10 PROGRAMMABLE KEYS
WITH TRI-COLOURED LIGHTS
Used for CALL keys, internal
calls, outside lines and many other
system features.
8 PROGRAMMABLE KEYS WITH
TRI-COLOURED LIGHTS
Used to call stations directly, to
indicate busy conditions of other
stations, for One-Touch dialling
and many other system features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring
and page volumes.
MICROPHONE
For handsfree
operation.
ANSWER/RELEASE
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.
KEY

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iDCS 8D Keyset Layout
32 CHARACTER DISPLAY
Two lines with 16 characters each. KEYSET STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to activate features
via the display.
SCROLL KEY
Used to scroll through
displays.
8 PROGRAMMABLE KEYS WITH
TRI-COLOURED LIGHTS
Used to call stations directly, to
indicate busy conditions of other
stations, for One-Touch dialling
and many other system features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring
and page volumes.
MICROPHONE
For handsfree operation.
ANSWER/RELEASE
KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.

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iDCS 8S Keyset Layout
NOT USED
8 PROGRAMMABLE KEYS WITH
TRI-COLOURED LIGHTS
Used to call stations directly, to
indicate busy conditions of other
stations, for One-Touch dialling
and many other system features.
VOLUME CONTROL KEYS
Used to set independent
levels for handset, speaker,
background music, ring
and page volumes.
MICROPHONE
For handsfree operation.
ANSWER/
RELEASE KEY
HOLD KEY
SPEAKER
For handsfree
operation and
ringing.

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OUTSIDE CALLS
MAKING AN OUTSIDE CALL
1. Lift the handset and press an idle outside line key, line group key or dial
a line access code to receive dial tone.
OR
To use the speakerphone, press an idle outside line key or line group
key, or dial a line access code, to receive dial tone through the speaker.
OR
Press the Speaker key, receive internal dial tone and dial a line access
code.
2. Dial the telephone number.
3. Finish the call by replacing the handset or pressing the ANS/RLS key.
Note: You will receive No More Calls tone if you attempt to make a call and there is
no Call key programmed.
§If Least Cost Routing (LCR) is enabled on your phone system, there may
be a key labelled LCR or it may be selected by dialling the access code
(e.g. ‘9’) which is set during system installation.
§If your system is programmed to require an authorisation code before you
can make a call, dial Ýplus a valid code before selecting a C.O. line.
§If your system is programmed to require an account code before you can
make a call, press the ACCT key or ACCT soft key, or dial 47, followed
by a valid account code. Press the ACCT key again (or the ACCT soft
key) and then select a C.O line.
For more information on authorisation and account codes, see your system
administrator.
Note: If the Hot Keypad feature has been turned off, you must first lift the handset
or press theSpeaker keybefore dialling.

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ANSWERING AN OUTSIDE CALL
Your keysetstatus indicator flashes green for incoming outside calls.
§Lift the handset and you are automatically connected to the ringing call.
(See Ring Preference in the section “Customising Your Keyset.”)
OR
Press the ANS/RLS key to automatically answer on the speakerphone.
Note: If a call is flashing at your keyset, but not ringing, you must press the flash-
ing Call key to answer.
UNIVERSAL ANSWER (UA) DEVICE
Outside lines can ring over the paging system or to a loud ringer. To answer
ringing calls dial 67 or press the UA key. The UA device can operate in Day
or Night mode and in any one of six different ring plans.
Note: If the Hot Keypad feature has been turned off, you must first lift the handset
or press theSpeaker key before dialling.
RECALL DIAL TONE
§Press the NEW key to disconnect your existing call, wait for dial tone
and then make a new call on the same line.
Note: If the NEW key does not appear on your keyset, the FLASH key may be pro-
grammed to recall dial tone.
SENDING A FLASH
While on an outside call, press the programmed FLASH key to send a flash
to the telephone company. This is required for some custom calling features
or CENTREX use (e.g. for nuisance calls).
Note: Flash is not available on ISDN circuits.

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BUSY LINE QUEUING WITH
CALLBACK
If you receive a busy signal when you select an outside line, this means that
the line or group of lines is busy. You can request the system to callyou
back when the line becomes free.
1. Press the CBK key or CBK soft key or dial 44. You will hear confirmation
tone (and your CBK key will light).
When the line becomes free the system will call you back. You must an-
swer the Callback within 30 seconds or it will be cancelled.
2. Lift the handset or press the ANS/RLS key to answer, wait for dial tone
and dial the telephone number or speed dial number again.
Note: If the Hot Keypad feature has been turned off, you must first lift the handset
or press theSpeaker keybefore dialling.
CANCELLING A CALLBACK
Your keyset can have a maximum of five Callbacks set on outside lines at
any one time. To cancel a Callback:
1. Press the CBK key or dial 44. You will hear confirmation tone.
2. Press the HOLD key or CLEAR soft key.
Repeat step 2 for each Callback you wish to cancel. You can use the Vol-
ume keys to scroll through and select the line numbers to cancel.
Note: If the Hot Keypad feature is turned off, you must first lift the handset or press
the Speaker key before dialling.