Samsung Smart Door Lock SHS-3320 User manual

Please review all included documentation and use the product as intended. Safety precautions must be
followed to avoid personal injury or property damage.
Samsung Smart Door Lock
User Guide SHS-3320/3321

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Smart
Door Lock SHS-3320/3321
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Introduction & Helpful Tips •••••••••••••••••••••••••••••••••••••••••••••••••2
Installation ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••3
Components & Tools ••••••••••••••••••••••••••••••••••••••••••••••••••••••3
Door Preparation ••••••••••••••••••••••••••••••••••••••••••••••••••••••• 4-5
Preparing the parts ••••••••••••••••••••••••••••••••••••••••••••••••••••••••6
Installing Lock •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••7
Setting of Right-Handed / Left Handed ••••••••••••••••••••••••••••••••••••••••10
Programming •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••11
Basic Lock Operation Overview •••••••••••••••••••••••••••••••••••••••••••••11
 ProgrammingFeatures&Denitions •••••••••••••••••••••••••••••••••••••• 12-15
Programming User PIN Codes & User Cards •••••••••••••••••••••••••••••••• 16-17
Security Functions •••••••••••••••••••••••••••••••••••••••••••••••••••••••18
Miscellaneous ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••19
Miscellaneous Information •••••••••••••••••••••••••••••••••••••••••••••••••19
Troubleshooting •••••••••••••••••••••••••••••••••••••••••••••••••••••• 20-21
User Registration Table •••••••••••••••••••••••••••••••••••••••••••••••••••22
 ProductSpecications ••••••••••••••••••••••••••••••••••••••••••••••••••••23
Warranty ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 24-25
Drilling Template ••••••••••••••••••••••••••••••••••••••••••••••••••••• 27-30
Tailpiece Setting •••••••••••••••••••••••••••••••••••••••••••••••••••••••••31
|Table of Contents
Congratulations on the purchase of your Samsung Smart Door Lock! Your lock has a touch
sensitive number display pad and optionally a 13.56MHz Card reader. Up to 70 users can be
registered to gain access with unique Codes or Access Cards (supports ISO14443A type).
The touchscreen makes it convenient to enter the code and the Randomizer function helps
preventlockpickingusingngerprinttracesonthetouchscreen.Otherconvenientfunctions
such as Automatic Locking / Sound Setting / Out-of-Home Security, etc. provide advanced
security and peace of mind.
You can unlock the door using video intercom’s monitor after connecting a Samsung video
intercom. (Refer to page 9 for connection diagram to a video intercom).
|Helpful Tips
|Introduction
Do not attempt to repair the product yourself.
Change your codes regularly to ensure the security of your codes.
Minimize the lock’s exposure to moisture including wet hands and direct contact with
liquids.
Do not exert excessive force or use sharp instrument on the touchscreen.
Insert the batteries according to correct polarity.
When the low-battery warning sounds, replace all batteries immediately.
Do not mix old batteries with new batteries.
Use soft, dry cloth to clean the lock and avoid cleaning with water, alcohol or other
chemicals.
Components & Tools

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Smart
Door Lock SHS-3320/3321
|Components & Tools
Door Preparation
●2-1/8˝(54mm)holesaw:MainHole
●1˝(25mm)holesaw:Deadbolthole
●1/8˝(2.5mm)drillbit:Deadboltscrewhole
●Chiselandhammer
●Drill
Lock Installation
●#2Phillipsscrewdriver
●Pincers:Cutthetailpiece
Components and Drawing
Tools
SHS-3320
(With key hole)
Components & Tools
Installation
Strike
Exterior Unit
A
SHS-3321
(Without key hole)
Dust Box Door Side Doorframe Side(Alternate Faceplate
For round strike)
Note:OnlyforSHS-3320
Interior Unit
BInterior Rubber Pad
CInterior Mounting
Plate
D
Adjustable Deadbolt
EStrike Parts
FMagnetic Sensor G
Screw for Strike and
Dead bolt
H1 Tailpiece
I
Screw for
mounting plate
H2 Screw for
Interior unit
H3
RF Tag
JMechanical Keys KBatteries LUser Manual M
Please review all included documentation and use the product as intended. Safety precautions must be
followedto avoid personal injury or property damage.
SamsungSmar t Door Loc k
User Guid e SHS-3320/332 1
Spec:FH+T4x19 Spec:TH+M4x40 Spec:FH+M4x8
(Extra Parts)

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Door Lock SHS-3320/3321
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|Door Preparation
Step 1. Check the Door Status
1) This lock supports door thickness of 1-3/8” to 2-5/32” (35 to 55mm).
2) Using the provided lock template, ensure that there are no obstructions that would prevent
installing the lock properly.
3) Take note of which orientation the deadbolt will need to be installed, left hand or right
hand.
Check the location and direction of the deadbolt, attach the drilling template (page 27) on
the side of the door, and mark on it with a pen.
1) Align the horizontal line across the door.
2) Align the vertical line over the door.
3) Mark the centers of the holes with the drilling template.
4) Mark the centerline of the deadbolt by aligning it with the
vertical line.
Right-handed Door
When viewed from the Outside,
the hinge is on the right.
Left-handed Door
When viewed from the
Outside, the hinge is on the
left.
Step 2. Mark on the Door
Please, be aware of that there has be more than
50mm gap between the door frame and the
external power contact to place the 9V battery for
temporary access.
Min. 50mm

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Door Lock SHS-3320/3321
1)Drilla2-1/8˝(54mm)diameterholethroughthedoor,asindicatedon
the template, using a hole saw.
2)Drilla1˝(25mm)mortiseholeusingaholesaw.
3) Drill strike plate holes using a drill bit (1/8˝,2.5mm).
1) Using the template, locate the center horizontal
line for the deadbolt hole, which lines up with the
centerofthe2-1/8˝hole,anddrawahorizontalline
on the door frame to mark where you will make the
deadbolt mortise hole.
2) Measure half the thickness of the door. Now,
measure that distance from where the door stops
at the frame when the door is closed toward the
door jamb and mark a straight, vertical line the
length of the door strike plate. Draw a horizontal
line from the mark you made in Step 1 toward the
verticalline.Wherebothlinescross,makea1˝(25
mm)diameterhole,1/2˝(13mm)indepth.
3) Align the holes of the strike plate with the vertical
line. Trace the outline of the strike plate and
mortisewitha1/16˝(1.6mm)indentation.Attach
the strike plate with the 2 screws provided.
Step 3. Drilling
Step 4. Strike Plate Installation
FH+ T4 x 19
① 54mm
② 25mm
③ 2.5mm

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Door Lock SHS-3320/3321
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|Preparing the parts
1. Adjusting the length of the dead bolt
180°
Turn the body of the dead bolt to adjust the length
of the dead bolt.
It can be 60mm (2-3/8”) or 70mm (2-3/4”)
OR
Rectangle Strike hole
:Noneedtochange.
2. Changing the faceplate of the dead bolt
Change the faceplate of the dead bolt following the size of a strike hole.
Round Strike hole
1. Remove the strike
faceplate with a
screw driver.
2. Turn the inner
faceplate to take
out it.
3. Insert the round
faceplate.
OR
OR
3. Adjusting the length of the tailpiece
• Tailpiece drawing
How to cut
1. Press the V-cut line with pincers to make
more cut line.
2. Hold the end of the tailpiece with pincers.
3. Bend it up and down until it is separated.
- For more information, refer to page 31.
40 45 50 5535
35mm

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Door Lock SHS-3320/3321
|Installing lock
Outside Inside
1. Installing the Dead Bolt(E)
1. Before installation
1) Check the faceplate type of your door.
2) Make sure the deabolt directon as shown before
inserting it into a door side.
2. Insert the deadbolt from the side of the door.
3.FixthedeadboltusingtwoFH+T4X19screws.
*If there is round strike hole, change the faceplate, and
insert the deadbolt following right side drawing.
2. Installing the Exterior Unit
1. Ensure the Exterior Unit is aligned with the center hole of
the deadbolt and the tailpiece is already cut.
2. Attach the exterior unit.
3. Insert the tailpiece to the exterior unit through the dead
bolt.
The dead bolt must be in a retracted position.
CAUTION:In case of right-handed door, insert the tailpiece
horizontally.
In case of left-handed door, insert the tailpiece vertically.
E
H1
E
E
I
Left-handed Right-handed
A
I
E
AC
G
B
L
D
H2
H3
I
E

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Door Lock SHS-3320/3321
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5. Connecting the cable
1. Connect the cable from the exterior unit to
the interior unit.
2. After connecting the cable, push the cable
into the hole of the door.
CB
4. Installing the Magnetic Sensor
3/4˝(20mm)
Right Trigger
Left Trigger
Left Trigger
Right Trigger
Install the door side magnetic sensor.
It should be installed in right way of the door.
CAUTION:Thegapofthemagnetsensors
between the door side and the door-frame should
be within 3/4”(20mm). If the gap is to wide, pull out
the door side magnetic sensor to adjust the gap
enough to detect.
3. Installing the Mounting Plate
1. Detach the Interior Mounting Plate from
the interior unit.
2. According to the right or left handed door,
adjust the link, and attach the mounting
plate.
3. Fasten the interior mounting plate with
threeTH+M5x40(H2)90%oftheway.
4. Align the Exterior Unit with the Interior
Mounting Plate and then tighten the
screws.
5. Cover the rubber pad on the Interior
Mounting plate.
CAUTION:Donotover-tighten,andcheck
the movement of dead bolt by the mechani-
cal key.
D
Right-handedLeft-handed
D
H2

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Door Lock SHS-3320/3321
6. Fix Screw for the Interior Unit
1. Before installing the interior unit, check the
direction of the thumb turn while the dead bolt is
in the OPEN POSITION.
2. Open the battery cover.
3. Align the Interior Unit on to the Interior Mounting
Plate, and attach it with 4 screws.
CAUTION:Checkthemovementofthedeadbolt
by the thumb turn.
7. Final Check
1. Install 4 batteries. A Melody will sound
when all 4 batteries are installed
correctly.
2. Close the door to detect the magnetic
sensor. You can hear the beep sound
when the magnetic sensor detects.
After that, press [OPEN/CLOSE]
button to check whether the dead bolt
works properly.
3. Stick the magnetic sensor with
attention on the distance.
CAUTION: The gap between the door
side and the door-frame magnetic sensors
should be close enough to be detected.
OPTION:ConnectionforVideoIntercom
Connect the cable of video intercom to the
Interior Unit.
SHS-3320/3321 receives 1 second of dry
contact signal to open the door remotely.
It is normally compatible with SHT-3006 and
other Samsung Video Intercom systems.
Dry Contact
Signal
3/4˝(20mm)
1
2
3
B
L
CB
H3
Left-handed Right-handed

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Door Lock SHS-3320/3321
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|Setting of Right-Handed / Left Handed
*All status should be checked while the dead bolt is in OPEN POSITION.
Right-handed
Left-handed
Right Trigger
Left Trigger
Left Trigger
Right Trigger
Tailpiece
Tailpiece Link
Thumb turn
Magnet sensor

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Smart
Door Lock SHS-3320/3321
Enter the PIN
Code and press
the [ ] button.
Successful:
Ding dong
Failed:
Ding dong ding
dong
The touchscreen will illu-
minate. (If the Random Se-
curity function is enabled,
press the 2 illuminated
numbers.)
The door opens within
one second.
Touch the
[Touchscreen].
Enter the PIN Code and
press the [ ] button.
Successful:
Ding dong dang dong
Failed:
Ding dong ding dong
|
Basic Lock Operation Overview
→
Opening the Door with a PIN Code
Touch the Card reader with
an Access Card.
Successful:
Ding dong dang dong
Failed:
Ding dong ding dong
Touch the [Touch-
screen].
The door opens within one
second.
Opening the Door with a Card
→
Opening the Door in Double Authentication Mode
The door opens
within one
second.
Touch the Card
reader with an
Access Card.
Successful:
Ding dong
dang dong
Failed:
Ding dong
ding dong
Touch the
[Touch-
screen].
The touchscreen will
illuminate.
(If the Random Security
function is enabled,
press the 2 illuminated
numbers.)
→
Programming

Touchscreen
Emergency
Cylinder
(SHS-3321
does not
support.)
Outside Inside
Battery Cover
Open/Close Button
Thumbturn Lever
External Power
Contact
Restart Button
Card Reader
Magnetic Sensor
Registration Button
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Door Lock SHS-3320/3321
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|Programming Features
Symbols Description Symbols Description
Touch the [Touchscreen].
Press the [ ] button. It is
used to complete number
entry.
5
Press the [Registration]
button. It is used to change
the PIN Code or set other
functions.
R:Pressthe[Registration]
buttonbriey(~1second)
R5:Pressthe[Registration]
button for 5 seconds
R10:Pressthe[Registration ]
button for 10 seconds
Enter the Master PIN Code
(4~12digits).Factory
Default:1234
Press the Number buttons.
10
5

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Door Lock SHS-3320/3321
Symbols Description Symbols Description
EntertheUserPINCode(4~12
digits).
Repeat the process inside
the rectangle.
Touch the Card reader with the
User Card.
Press the [OPEN/CLOSE]
button.
Enter the User/Management
Number. Can be set from 1
to 70.
Sound Icon Display.
Sound Indicators
Sound Description
Fur Elise
Tiritiritiriririri
Low voltage warning sound
accompanied with [OPEN/CLOSE]buttonashingred.
Ding Button input sound
Ding dong ding dong Error sound
Ding dong dang Success sound
Ding dong Input standby sound
Toot~toot~(10seconds) Malfunction prevention warning
Ti~ti~ti~ti~(5minutes) Intrusion Detection/Out-of-home Security warning
Too~~t,too~~t Double-locking sound

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Door Lock SHS-3320/3321
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Double Authentication Mode : This mode requires both User Card and PIN Code to open
the door, ensuring more security. However, Master PIN Code can open the door regardless of
mode. To enable this mode, more than 1 User Card and PIN Code must be registered. This mode
is disabled by default.
Double-locking : Double-locking prevents the lock from being unlocked from the outside. You
can enable it by using the [OPEN/CLOSE] button.
Emergency Power Contact : Continuing to use the lock without replacing batteries when
required will lead to the batteries discharging and cause the lock to malfunction. You can open
the door by touching the external power contacts on the Exterior Unit with a 9V battery and then
touching with the Card or entering the PIN Code.
Indicator Lamp : Indicates the operational status when the Card is being read or the lock is
in operation.
Intrusion Detection Function : When the Interior Unit is forcibly detached while the door
is locked, it is detected by the magnetic sensor and an alarm is sounded. (The function is not
activated when the magnet is not used.)The Intrusion Detection function is a basic function and
cannot be enabled or disabled.
Locking Mode (Auto/Manual) : You can enable or disable the function for locking the door
automatically when it is closed. The factory default is ‘Auto mode’.
-Auto:Thedoorislockedautomatically2secondsafteritisclosed.However,itdoesnotfunction
if the magnet is not used or the batteries are completely discharged.
-Manual:Whenthedoordoesnotlockautomaticallywhenitisclosed,touchthe[Touchscreen]
or the [OPEN/CLOSE] button on the Interior Unit will lock the door.
Low Voltage Indicator : Refers to the state when the operating voltage of the lock is lower
than the standard voltage, and activates the Low Voltage Alarm (“Fur Elise”) to indicate that the
batteries need to be replaced. Use the Emergency Power when the batteries are completely
discharged.
Magnetic Sensor : Detects the opening and closing of the door.
Malfunction Prevention Function (Mischief Prevention Function) : When more than
5 failed authentication attempts with unregistered PIN Codes/Cards occur, a warning sounds for
10 seconds, and the lock stops operating for 3 minutes. While lock operation is stopped, a ‘beep’
is sounded every 10 seconds and the lock is activated again automatically after 3 minutes. The
Malfunction Prevention function is a basic function and cannot be enabled or disabled.
Thumbturn Lever : When the batteries are completely discharged, this device is used to me-
chanically lock or unlock the door from inside.
Master PIN Code : You can enter only one Master PIN (4-12 digits) Code. You can register the
User PIN Codes/Cards after authenticating with the Master PIN (4-12 digits) Code. You can open
the door with the Master PIN Code, and the factory default is ‘1234’.
OPEN/CLOSE Button : A one-touch button to open the locked door. (It is also used to lock the
door from inside in the Manual locking mode.)
Out-of-Home Security Function : This function prevents intrusions from outside when no
one is home. Pressing the [OPEN/CLOSE] button while the Out-of-Home function is enabled
sounds an alarm. You can enable this function by touch of a certain button.
|Denitions

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Door Lock SHS-3320/3321
Random Security Function : This mode prevents the disclosure of the PIN Code by enter-
ing the PIN Code after authenticating 2 arbitrarily selected numbers. When the buttons for 2
arbitrarily selected numbers are illuminated, pressing the 2 illuminated buttons illuminates the
whole touchscreen. You can enable or disable the Random Security function. This function is
enabled by default.
Registration Button : This button is used to change Master PIN Code/User PIN Codes/User
Cards or the lock settings. It is found below the battery cover of the Interior Unit. The length of
time the [Registration] button is pressed varies depending on the function.
Resetting : Deletes all registered information and restores the factory default. After resetting,
change the Master PIN Code for security.
Restart Button : This button resets the lock when the lock stops functioning. Registered infor-
mation is not deleted.
Sound Setting : The volume during the input of numbers and opening or locking of the door
canbesetfromLevel0~Level3.ThesoundismutedatLevel0andisatmaximumvolumeat
Level 3. The registration mode operates at Level 2 regardless of the sound setting.
User Card : You can register up to 70 User Cards including the User PIN Codes. You can open
the door with a User Card.
User/Management Number : It is the same number as the registered user’s address and can
be set from 1 to 70. The User Number should be managed with caution as it is used to register
or delete User PIN Codes/Cards.
User PIN Code : You can register up to 70 User PIN Codes (4-12 digits) including the User
Cards. You can open the door with a User PIN Code.
Function Factory Default
Master PIN Code 1234
Volume Level 2
User PIN Code/Card None
Locking Mode Auto
Out-of-home Security
Function Disabled
Double-locking Disabled
Random Security Enabled
Double Authentication
Mode Disabled
Settings Master User
Opening the Door  
Setting Up the Sound  
Changing Master PIN Code 
Registering User PIN Code/Card

Deletion of User PIN Code/Card 
Setting the Locking Mode  
Setting Out-of-home Security  
Setting Double-locking  
Setting Random Security  
Factory Reset 
Setting the Volume  
Setting the Double Authenti-
cation Mode  
Scope of Master, User Settings Factory Default

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Door Lock SHS-3320/3321
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|Programming User PIN Codes & User Cards
Note:Pressingthe[Registration]button is only available while the door is open.
(Deadbolt must be unlocked.) Maximum number of user registration is 70.
(User PIN Codes, User Cards, Key Fobs)
Open the battery cover of the
Interior Unit and press the
[Registration]buttonbriey.
Ding dong
When the touchscreen is illuminat-
ed, enter the current Master PIN
Code (default is ‘1234’) and press
the [ ] button.
Successful: Ding dong
Failed: Ding dong ding dong
Changing the Master PIN Code
Open the bat-
tery cover of the
Interior Unit and
press the [Reg-
istration] button
briey.
Ding dong
When the touch-
screen is illumi-
nated, enter the
current Master PIN
Code (default is
‘1234’) and press
the [ ] button.
Successful:
Ding dong
Failed: Ding
dong ding dong
Enter a User Number
(1~70)toregisterthe
User PIN Code and
press the [ ] button.
*Choose a User
Number that has not
already been used.
Successful:
Ding dong
Failed: Ding
dong ding dong
Enter another
User Number
or press the
[Registration]
button to quit.
Enter a new User
PIN Code and
press [ ] button.
Successful:
Ding dong dang
Failed: Ding
dong ding dong
Note: User PIN
Code must be
4~12digits.
Registering a User PIN Code
Enter the new Master PIN Code
and press the [ ] button.
Successful: Ding dong dang
Failed: Ding dong ding dong
Note: Master PIN Code must be
4~12digits.

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Door Lock SHS-3320/3321
Open the battery cover
of the Interior Unit and
press the [Registra-
tion]buttonbriey.
Ding dong
EnteraUserNumber(1~70)
to register the User Card code
and press the [ ] button.
* Choose a User Number that
has not already been used.
Successful: Ding dong
Failed: Ding dong ding
dong
Registering a User Card
Deleting User PIN Code / User Card
When the touchscreen is il-
luminated, enter the current
Master PIN Code (default
is ‘1234’) and press the
[ ] button.
Successful: Ding dong
Failed: Ding dong ding
dong
Touch the Card reader
with the Card to regis-
ter.
Ding dong dang
Enter another User Number
or press the [Registration]
button to quit.
Open the battery cover of
the Interior Unit and press
and hold the [Registra-
tion] button for 5 seconds.
Dingdong→Dingding
Enter the Master PIN Code
and press the [ ] button.
Successful:Ding dong
Failed: Ding dong ding
dong
Enter the User Number (1 to 70) of
the User PIN Code or Card to be
deleted and press the [ ] button.
Successful: Ding dong dang
Failed: Ding dong ding dong

Press the [OPEN/
CLOSE] button for 5
seconds while the door
is locked.
Press the [OPEN/
CLOSE] button or turn
the Thumbturn lever.
18
Smart
Door Lock SHS-3320/3321
19
When the door is closed
[ ] of the touchscreen will
light up.
Setting the Out-of-Home Security Function
Press the [ ] button within
3 seconds.
Ding dong dang
Additional Functions
Setting Double-locking Releasing Double-locking
Mute
0
Sound 1
1
Sound 2
2
Sound 3
3
Ding dong ding dong
Auto/Manual locking
5
Enable Double Authentication Mode
4
Disable Double Authentication Mode
6
Enable Random Security
7
9
Ding dong dang
|Security Functions

18
19
Smart
Door Lock SHS-3320/3321
|Miscellaneous Information
Reset to Factory Default
Resetting the lock will delete all registered information.
Note:AfterReset,letthesensordetectthemagnettosetthehandtypeagain.
All registered Master and user data will be deleted, and the lock will be reset to default
settings.(Refer to the Program section on Page 15 for default values.)
Press the [Registration] button for 10 sec-
onds.
Successful: Ding dong →Dingding
→Dingding
Enter the current Master PIN Code and press
the [ ] button.
Successful: Ding dong dang
Failed: Ding dong ding dong
Restart Function
Continuing to use the lock without replacing the batteries when required will lead to lock
malfunction. Touching a 9V DC battery to the external power contacts on the under-side of the
Exterior Unit will allow for temporary access (continue touching the battery to the contacts until
the lock is open).
9V Battery Emergency Power
19
Note:Restartingdoesnotdeleteregisteredinformation.
If there is no response after touching the [Touchscreen],
use a pin to press the [Restart] button on the left of the
external power contact of the Exterior Unit.
Note:Please,beawareofthattherehasbemorethan50mmgapbetweenthedoorframe
and the external power contact to place the 9V battery for temporary access.
Miscellaneous

20
Smart
Door Lock SHS-3320/3321
When the lock doesn’t function correctly, please check the items below.
If you can’t resolve the problem, please contact the nearest service center.
Problem Resolution Reference
There is no power.
●Checkifthebatteriesareinsertedinthecorrectpolarity.
●Checkthatthebatterieshaveafullcharge.
●CheckthattheExteriorUnitcablehasnotcomeloose.
-
I can’t change the
Master PIN Code.
●There was a delay while changing the PIN Code. The
touchscreen must be illuminated when changing the PIN
Code.Also,afterenteringtherstdigit,thenextdigitmust
be entered within 10 seconds.
●Replacethebatteriesiftheyaredischarged.
●Refertothe ‘Changing theMasterPINCode’section in
the user manual and try again. Ensure that the Master
PINCodeis4~12digitslong.
Page 16
I can’t register the
User PIN Code.
●TheUserNumberhasalreadybeenused.Deletethede-
sired User Number and re-register.
●EnsurethattheUserPINCodeis4~12digitslong.
Page 16
I can’t register the
User Card.
●TheUserNumberhasalreadybeenused.Deletethede-
sired User Number and re-register.
●Ensurethatthecardistouchedtothecardreaderwithin
10 seconds of entering the User Number.
Page 17
I entered the PIN
Code and pressed
the [ ] button,
but the door won’t
open.
●Check that the registered PIN Code was entered cor-
rectly.
●Ifthetouchscreenilluminationturnsoffwhileenteringthe
PIN Code, the button input was not registered. Touch the
[Touchscreen] to illuminate the touchscreen and enter
the PIN Code again from the beginning. (The touchscreen
illumination is turned off automatically if there is no input
within 5 seconds.)
Page 16
I can’t unlock the
door with my Card.
●TheCardiseitherunregisteredorunrecognized.
●TheCardmusttouchtheCardreadercorrectly. Page 17
I can’t unlock the
door with my PIN
Code or Card.
Check if the Double-locking function has been enabled.
When this function is enabled, the lock will not open with
a PIN Code or Card.Touch the [Touchscreen] when the
Double-locking function is enabled causes the lock to emit a
‘Too~~t,too~~t’sound.
Page 18
|Troubleshooting
20