Samsung OFFICESERV 7100 User manual

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 730
checked after exact digits. If 1813 and 18∗∗ are entered, the system will check 1813
first. If no match is found, it will check 18∗∗.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
HOLD Used to clear previous entry
ANS/RLS Used to select all
ACTION DISPLAY
1. Press TRANSFER 730.
Display shows.
COST DP (001)
DIGIT:
2. Dial CALL COST entry (e.g., 005)
OR
COST DP (005)
DIGIT:
Press UP or DOWN to select entry and press
RIGHT soft key to move cursor.
3. Enter digit string via the dial keypad
and press RIGHT soft key.
COST DP (005)
DIGIT:1305
4. Enter DIAL PLAN (0–8).
Press LEFT soft key to return to step 3 or
COST DP (005)
CALL RATE: 3
RIGHT soft key to go to step 2.
5. Press TRANSFER to store and exit
OR
Press SPEAKER to store and advance to
next MMC.
DEFAULT DATA: NONE
RELATED ITEMS: MMC 317 CALL COST DISPLAY OPTION
MMC 422 COST RATE
MMC 729 RATE CALCULATION TABLE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 740 VM CARD RESTART
DESCRIPTION:
This MMC is only used for the Samsung embedded Voice Mail.
There are two options available in this MMC:
DOWNLOAD
When the system starts, part of the power up procedure will download data from the
system to determine time, date, what mailboxes to create, and system numbering
plan. This must be done at least once, but once done this download feature can be
turned OFF to save boot up time.
CARD RESTART
If this option is set to YES the voicemail application will immediately restart
according to the download OPTION specified above.
VIRTUAL NUM DOWN
When the voicemail application restarts, if this option is set to YES for any of the
categories under this heading, it will create the additional mailboxes. This must be
done at least once, but once done this download feature can be turned OFF to save
boot up time. The categories are:
TYPE DESCRIPTION
VIRTUAL EXT Virtual extension numbers.
DESKTOP ITP DESKTOP IP-based phone number
MOBILE ITP Wireless IP-based mobile phone number
BRI STATION ISDN terminal numbers-NOT USED IN THE USA
VoIP NET TRK VoIP networking trunk numbers
VoIP 323 TRK VoIP H.323 trunk numbers
VoIP SIP TRK VoIP SIP trunk numbers
REMOTE STN Stations in remote nodes when networking. (Used for
Centralized Voice Mail Applications)
SIP STN SIP-based phone number

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 740
PROGRAM KEYS
UP & DOWN Changes MMC data between YES and NO
KEYPAD 0 and 1 will change data and advance to other option
SPEAKER Used to store data and advance to next MMC
ACTION DISPLAY
1. Press TRANSFER 740.
Display shows.
VM CARD RESTART
DOWNLOAD ? YES
2. Dial 0 or 1 to set option and advance.
3. Display shows. VM CARD RESTART
CARD RESTART?NO
4. Dial 0 or 1 to set option and advance.
5. Press TRANSFER to store and exit
OR
Press SPEAKER to store and advance to next
MMC.
6. Enter 0 for non urgent or 1 for urgent.
DEFAULT DATA: CARD RESTART: NO
DOWNLOAD: NO
VIRTUAL EXT: NO
IP PHONE: NO
WIP WITH WLI: NO
BRI STATION: NO
VOIP NET TRK: NO
VOIP 323 TRK: NO
VOIP SIP TRK: NO
REMOTE STN: NO
SIP STN: NO
RELATED ITEMS: NONE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 741 USER MAILBOX
DESCRIPTION:
This MMC is only used for the Samsung embedded Voice Mail. It assigns each
station or group as having a mailbox (yes or no). When stations or groups are
flagged as YES, during Voice Mail card power up mailboxes will be created for each
directory number with a “YES” entry.
Once the Voice Mail database has been created new boxes can be added.
a) Through Voice Mail administration,
b) By adding a new mailbox in this system and cycling system power.
If a mailbox is to be removed it must be done through Voice Mail administration.
If a station that does not have an associated voice mailbox, calls the Voice Mail
system they will be answered by the Voice Mail system main greeting.
NOTE: Groups 514/5019 cannot be assigned mailboxes as these are the VM groups.
Mailboxes that are needed for people that do not have an extension must be added
through Voice Mail programming.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
ANS/RLS Used to select ALL
ACTION DISPLAY
1. Press TRANSFER 741.
Display shows.
ASSIGN MAIL BOX
[201]: YES
2. Dial station number OR
Press UP or DOWN to scroll the number.
ASSIGN MAIL BOX
225 : YES
3. Press RIGHT soft key to move cursor.
ASSIGN MAIL BOX
225 : YES

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 741
4. Change status using UP and DOWN
OR
ASSIGN MAIL BOX
225 : NO
Dial 0 for NO or 1 for YES.
5. Press TRANSFER button to store and exit
OR
Press SPEAKER button to store and
advance to next MMC.
DEFAULT DATA: ALL STATIONS = YES
ALL GROUPS = NO
RELATED ITEMS: NONE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 743 AUTO RECORD
DESCRIPTION:
This MMC is only used for the Samsung embedded Voice Mail.
Some specific stations in the phone system can be assigned to automatically
record conversations. When this option is set, all incoming, all outgoing, or all calls
(incoming or outgoing) can be recorded.
When this option is selected a specific port should be assigned for each station set
to automatic conversation recording or the effectiveness of this feature cannot be
guaranteed.
In this MMC you can assign:
1. Which stations use this feature. – Station number
2. What mailbox the conversation is recorded in. – Mailbox number
3. What type of conversations are recorded, in, out or both. – I, O or B
4. What port is dedicated to the station. – Voice mail port number
The maximum number of stations assigned the AUTO RECORD feature is limited to
the maximum number of voicemail ports. Each station using AUTO RECORD
depletes Voice Mail/Auto Attendant ports by one.
The same port cannot be assigned to more than one station. Attempts to do this will
result in an error message.
When a Voice Mail port is assigned here, it is automatically removed from the Voice
Mail group (519) defined in MMC 601.
WARNING: Before using this feature make sure that you are not violating any state
or federal laws. Some states require that the recorded party be notified. SAMSUNG
is not responsible for any illegal use of this feature.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
HOLD Used to delete an entry

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 743
ACTION DISPLAY
1. Press TRANSFER 743.
Display shows.
AUTO RECORD
STN:201 MB:NONE
2. Dial station number
OR
AUTO RECORD
STN:201 MB:NONE
Press UP or DOWN to scroll the number.
Press RIGHT soft key to move cursor.
3. Enter mailbox number using number keys
(e.g., 201).
AUTO RECORD
STN:201 MB:201
Press RIGHT soft key to move cursor.
4. Enter VM port number using keypad or UP
or DOWN. Press RIGHT soft key to move
AUTO RECORD
PORT:NONE CALL:I
cursor.
5. Enter call type, I, O or B. AUTO RECORD
PORT:209 CALL:B
6. Press TRANSFER button to store and exit
OR
Press SPEAKER button to store and
advance to next MMC.
DEFAULT DATA: NONE
RELATED ITEMS: NONE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 744 VM DAY / NIGHT
DESCRIPTION:
This MMC is only used for the Samsung embedded Voice Mail.
SVM can operate in either a DAY or NIGHT operating mode. This mode will
determine what main menu greetings and options are played to the callers.
This operating mode can change automatically (if enabled in Samsung Voicemail)
according to the setting in this MMC. This MMC containes either a DAY or NIGHT
instruction for each OfficeServ 7100 Ring Plan.
PROGRAM KEY
UP & DOWN Selects YES or NO
KEYPAD Selects YES or NO
SPEAKER Used to store data and advance to next MMC
ACTION DISPLAY
1. Press TRANSFER 744.
Display shows.
VM DAY/NIGHT
RING 1 : DAY
2. Press UP or DOWN to select a ring plan. VM DAY/NIGHT
RING 3 : DAY
3. Press RIGHT soft key to move cursor. VM DAY/NIGHT
RING 3 : DAY
4. Press UP or DOWN to select a DAY/NIGHT. VM DAY/NIGHT
RING 3 : NIGHT
5. Press TRANSFER to store and exit
OR
Press SPEAKER to store and advance to
next MMC.
DEFAULT DATA: ALL RING PLANS = DAY
RELATED ITEMS: NONE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 745 WARNING DESTINATION
DESCRIPTION:
This MMC is used to set alarm notification destinations for the Samsung embedded
Voicemail.
1. Samsung Embedded Voicemail
This MMC provides an emergency destination for calls destined for the Voicemail
card, if the Voicemail card is removed or is offline. In addition any calls that are
forwarded to the Voice Mail will not forward, they will remain ringing at the “fwd
from” station until answered. This destination can be a station number or a group
number.
2. Hotel/Motel Transaction Record Buffer Alarm (NOT USED IN USA)
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SPEAKER Used to store data and advance to next MMC
HOLD Used to delete an entry
ACTION DISPLAY
1. Press TRANSFER 745.
Display shows.
WARNING DEST.
DEST:500
2. Dial station number or group number
OR
WARNING DEST.
DEST:501
Press UP or DOWN to scroll the number.
3. Press TRANSFER button to store and exit
OR press SPEAKER button to store and
advance to next MMC.
DEFAULT DATA: DEST = 500
RELATED ITEMS: NONE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 747 VM ALARM
DESCRIPTION:
This MMC is only used for the Samsung embedded Voicemail.
This MMC will generate an alarm message in the mailbox defined in MMC 745
whenever the Voicemail disk drive reaches this threshold.
The threshold is measured in % full. This means that if the MMC is set for 80, the
alarm will be generated when the disk exceeds 80% of the available drive space.
The end user should be instructed to delete old messages to recover disk space.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SPEAKER Used to store data and advance to next MMC
ACTION DISPLAY
1. Press TRANSFER 747.
Display shows.
VM ALARM
THRESHOLD:80
2. Enter new threshold level. VM ALARM
THRESHOLD:75
3. Press TRANSFER button to store and exit
OR
Press SPEAKER button to store and
advance to next MMC.
DEFAULT DATA: 80%
RELATED ITEMS: NONE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 748 ASSIGN VM MOH
DESCRIPTION:
This MMC is used to assign each port a Music on Hold source for the OS 7100.
The 100 available sound files are defined as numbers 5000 to 5099. If you want to
use default voicemail support music, select one of these numbers. Otherwise, make
sure you record the sound file first. The next step is to assign the sound file to a port.
For example, if you record sound file 5025 you would associate 25 with a specific
voicemail port, e.g. 225. This will dedicate the port for use only as MOH and remove
it from group 529 or 549. Now 225 will show up as a valid music source in MMC 308,
309 and 408.
Each Music on Hold source assigned here requires one voicemail port. Voicemail
port is used for VMMOH, it must be disabled before boot up since SVM and the
phone system use port 1 during boot up to exchange critical information. For this
reason we suggest you use the last port as VMMOH ports.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SPEAKER Used to store data and advance to next MMC
HOLD Used to delete an entry
ACTION DISPLAY
1. Press TRANSFER 748.
Display shows.
SET VMMOH
209: NOT USED
2. Press UP or DOWN to select SVM port. SET VMMOH
215: NOT USED
3. Move cursor to next field. Press UP or
DOWN to select sound file.
SET VMMOH
215: 25
4. Press TRANSFER button to store and exit
OR
Press SPEAKER button to store and
advance to next MMC.
DEFAULT DATA: NOT USED
RELATED ITEMS: NONE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 749 VM IN/OUT
DESCRIPTION:
This MMC is only used for the Samsung embedded Voice Mail.
This MMC is used to assign each Voice Mail Port as used for incoming, outgoing or
both way calls. Note that this MMC must support outgoing calls if off premises
notification (beeper, outbound follow me of outbound notification) is used.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SPEAKER Used to store data and advance to next MMC
ACTION DISPLAY
1. Press TRANSFER 749.
Display shows.
VM IN/OUT
209: IN/OUT
2. Enter the Voice Mail port number.
OR
VM IN/OUT
215: IN/OUT
Press UP or DOWN to select SVM port.
3. Enter the selections.
OR
VM IN/OUT
215: MOH
Press UP or DOWN to scroll options.
4. Press TRANSFER button to store and exit
OR
Press SPEAKER button to store and
advance to next MMC.
DEFAULT DATA: IN/OUT
RELATED ITEMS: NONE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 759 CLI RINGING
DESCRIPTION:
This MMC is for Central Office lines using Caller ID services. It uses a table of 500
entries containing telephone numbers that are to be acted upon in one or more of
the following ways:
1. REJECT OPTION: Matches the Caller ID number received on the incoming call
to an entry in this table and assigns it to be rejected. The phone system will
hang up on this call before it is answered. NOT FOR USE IN THE USA.
2. PRIORITY QUEUEING: Matches the Caller ID number received on this incoming
call to an entry in this table assigns it a priority of 1~9 when it rings any station
group. When the group is busy a PRI-1 will be placed ahead of the other caller
waiting to be answered.
3. DISTINCTIVE RINGING: Matches the Caller ID number received on the
incoming call to an entry in this table and assigns it to ring with a specific TONE
for keysets or CADENCE for SLTs.
The CID Ringing table consists of 500 entries.
CLI: CID number to be received from the central office. Up to 16 digits may be
entered.
REJ: CID call reject option. When this is set to YES, an incoming call with a CID
number that matches the CLI field will be rejected (hang up) by the
system. (NOT FOR USE IN USA).
PRI: CID priority option. There are 9 priority levels: priority 1 is the highest and
priority 9 is the lowest. When calls into station group come in and group
members are all busy, the system will assign a priority to the CID number
so that calls from a high priority CID number will be placed at the front of
the group queue. If this option is set to NO, the longest call that is placed
at the group queue has the highest priority.
R1:XXX,R2:XXX, R3:XXX, R4:XXX, R5:XXX, R6:XXX
Ring plan and destination during each ring plan. The destination can be a
station or a station group.

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 759
TONE: Ring Tone options for a specific CID Number (NO, 1~8)
TONE OPTION
NO Calls will ring with the phone users choice of ring frequency.
1~8 Calls from the programmed CID number will ring phones with this ring
frequency
CAD: Ring Cadence options for a specific CID Number at SLT’s (NO, 1~5)
CADENCE OPTION
NO Calls will ring with the normal SLT’s ring cadences.
1 Calls from the programmed CID number will ring SLT’s with the intercom ring
cadence.
2 Calls from the programmed CID number will ring SLT’s with the CO ring
cadence.
3 Calls from the programmed CID number will ring SLT’s with the DOOR ring
cadence.
4 Calls from the programmed CID number will ring SLT’s with the ALARM ring
cadence.
5 Calls from the programmed CID number will ring SLT’s with the CALLBACK
ring cadence.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
HOLD Used to clear previous entry
ACTION DISPLAY
1. Press TRANSFER 759.
Display shows.
CLI RINGING(001)
CLI:
2. Dial entry number (e.g. 005)
OR
CLI RINGING(005)
CLI:_

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 759
Use the VOLUME key to scroll through entries
and press the RIGHT SOFT key to select an
entry.
3. Enter the CID number and press the RIGHT
SOFT key to advance to the next entry
CLI RINGING(005)
CLI:1234567
OR
Enter the CID number and press LEFT SOFT
key to return to step 2.
4. Enter the reject option via the dial keypad
(1 for YES, 0 for NO)
CLI RINGING(005)
REJ:NO PRI:NO
OR
Press the VOLUME key to make a selection
and press the RIGHT SOFT key to advance to
the next step.
5. Enter the priority level via dial keypad.
(1—9 or NO)
CLI RINGING(005)
REJ:NO PRI:NO
OR
Press the VOLUME keyto make selection and
press the RIGHT SOFT key to advance to the
next step.
6. Enter the station or group number for each
Ring Plan destination via the dial keypad
CLI RINGING(005)
R1:501 R2:NONE
(e.g. 501) OR press the VOLUME key to make
a selection and press the RIGHT SOFT key to
advance to the next step.
7. Dial 1-8 (or NO) to select the ring tone (e.g. 2)
OR
CLI RINGING(005)
TONE:2 CAD:NO
Press the VOLUME key to select the ring tone
and press the RIGHT SOFT key to movethe
cursor.
8. Dial 1-5 (or NO) to select the ring cadence
OR
CLI RINGING(005)
TONE:2 CAD:NO
Press the VOLUME key to select the ring
cadence and press the RIGHT SOFT key to
move the cursor.

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 759
9. Press TRANSFER to exit
OR
Press the SPEAKER key to exit and advance to
the next MMC.
DEFAULT DATA: NONE
RELATED ITEMS: MMC 312 ALLOW CID
MMC 419 DISTINCTIVE RING PER STATION/TRUNK
MMC 714 DID TRANSLATION

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 800 ENABLE TECHNICIAN PROGRAM
DESCRIPTION:
Used to open and close technician-level programming. If programming is not
opened and an attempt is made to access a system MMC, the error message
ACCESS DENIED will be displayed.
A four digit passcode is required to access this MMC. Each character can be digits
0-9. When opened, this MMC enables access to all MMCs.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
ACTION DISPLAY
1. Press TRANSFER 800.
Display shows.
ENABLE TECH.PROG
PASSCODE:
2. Enter passcode.
ENABLE TECH.PROG
PASSCODE: ∗∗∗∗
Correct code shows. ENABLE TECH.PROG
DISABLE TENANT : 1
Incorrect code shows.
ENABLE TECH. PROG
PASSCODE ERROR
3. Enter 1 to enable or 0 to disable
OR
ENABLE TECH.PROG
ENABLE TENANT : 1
Press UP or DOWN to select.
Press RIGHT soft key to move to tenant
number and enter tenant number (1-2).
4. Press SPEAKER to advance to MMC entry
level.
801:TEC.PASSCODE
SELECT PROG.ID

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 800
5. Enter the MMC desired (e.g., 209). 209:AOM MASTER
AOM NOT EXIST
6. To log out and return to MMC 800, press UP
or DOWN key to select DISABLE
OR
Press SPEAKER then TRANSFER to return to
normal display.
Programming option will time out.
DEFAULT DATA: DISABLE
RELATED ITEMS: MMC 801 CHANGE TECHNICIAN PASSCODE

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 801 CHANGE TECHNICIAN PASSCODE
DESCRIPTION:
Used to change the passcode which allows access to MMC 800 Enable Technician
Program from its current value.
NOTE: The passcode is four characters long. Each character can be digits 0-9. The
current or old passcode is required for this MMC.
PROGRAM KEYS
KEYPAD Used to enter passcodes
SPEAKER Save data and advance to next MMC
ACTION DISPLAY
1. Press TRANSFER 801. TECH. PASSCODE
NEW CODE:_
2. Enter new passcode. TECH. PASSCODE
NEW CODE: ∗∗∗∗
3. Enter new passcode again.
TECH. PASSCODE
VERIFY : : ∗∗∗∗
4. If passcode is correct, press RIGHT soft key
to continue and enter desired MMC.
TECH. PASSCODE
VERIFY :SUCCESS
If passcode is incorrect. TECH. PASSCODE
PASSCODE :FAILURE
System returns to step 2. TECH. PASSCODE
NEW CODE: : ∗∗∗∗
5. Press TRANSFER to store and exit
OR
Press SPEAKER to advance to MMC.
DEFAULT DATA: DEFAULT PASSCODE = 4321
RELATED ITEMS: MMC 800 ENABLE TECHNICIAN PROGRAM

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 2 APRIL 2007
MMC: 802 CUSTOMER ACCESS MMC NUMBER
DESCRIPTION:
Allows the System Administrator to have access to certain MMCs. For example, it is
required that the System Administrator customer have access to MMC 102 Call
Forward for call forwarding but it is not required that the System Administrator have
access to MMC 710 LCR Digit Table for LCR dial plans. This MMC is for both
tenants.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
ACTION DISPLAY
1. Press TRANSFER 802.
Display shows.
CUST.USE MMC: 1
100:STN LOCK:YES
2. Enter desired tenant number (1–2) via dial
keypad
CUST.USE MMC: 1
100:STN LOCK:YES
OR
Press UP or DOWN key to make selection
and press RIGHT soft key to move cursor.
3. Enter desired MMC number via dial keypad
OR
CUST.USE MMC: 1
102:CALL FWD:YES
Press UP or DOWN key to make selection
and press RIGHT soft key to move cursor.
4. Enter 1 for YES or 0 for NO via dial keypad
OR
CUST.USE MMC: 1
102:CALL FWD:NO
Press UP or DOWN key to make selection
and press LEFT soft key to return to step 3
to make additional entries.
5. Press TRANSFER to store and exit
OR
Press SPEAKER to store and advance to next
MMC.
DEFAULT DATA: NONE
RELATED ITEMS: NONE