Samsung iDCS 100 User manual

TABLE OF CONTENTS
USER INSTRUCTIONS SECTION
PART DESCRIPTION PAGE
1ENHANCED DISPLAY PROGRAMMING
1.1 OVERVIEW........................................................................................... 1.1
1.2 LOCKING YOUR KEYSET................................................................... 1.4
1.3 CHANGING YOUR PASSCODE ......................................................... 1.5
1.4 CALL FORWARDING .......................................................................... 1.6
1.5 SETTING YOUR ANSWER MODE ..................................................... 1.9
1.6 PROGRAMMING YOUR STATION’S NAME ..................................... 1.10
1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.12
1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.13
1.9 ADDING EXTENDERS TO KEYS ..................................................... 1.14
1.10 CHECKING STATION STATUS ........................................................ 1.15
1.11 CHANGING YOUR TIME AND DATE DISPLAY............................... 1.16
1.12 SETTING STATION ON/OFF OPTIONS .......................................... 1.17
1.13 SELECTING A RING TONE .............................................................. 1.19
1.14 ALARM REMINDER ........................................................................... 1.20
1.15 STATION VOLUME ............................................................................ 1.21
1.16 SETTING A PROGRAMMED MESSAGE .......................................... 1.23
1.17 ALARM REMINDER WITH MESSAGE ............................................. 1.24
1.18 CALLER ID DISPLAY......................................................................... 1.25
2iDCS KEYSET USER GUIDE
3DCS KEYSET USER GUIDE
4STANDARD TELEPHONE USER GUIDE
5SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE
6 AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION
ADMINISTRATION GUIDE
iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL TABLE OF CONTENTS JUNE 2002
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.1
PART 1. ENHANCED DISPLAY PROGRAMMING
1.1 OVERVIEW
• iDCS KEYSETS
This section provides more detailed programming procedures that can be used by
experienced display keyset users. These procedures will help explain some of the
displays observed as the simpler procedures detailed in the Keyset User Guide are
followed.
The diagram below illustrates the keys on a iDCS 28D and a iDCS 18D keyset that
have special functions during programming. When required, these keys will be referred
to by the names described below.
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.2
The diagram below illustrates the keys on a iDCS 8D keyset that have special
functions during programming. When required, these keys will be referred to by the
names described below.
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.3
• DCS KEYSETS
This section provides more detailed programming procedures that can be used by
experienced display keyset users. These procedures will help explain some of the
displays observed as the simpler procedures detailed in the Keyset User Guide are
followed.
The diagram below illustrates the keys on a DCS display keyset that have special
functions during programming. When required, these keys will be referred to by the
names described below.
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.4
1.2 LOCKING YOUR KEYSET
You can lock your keyset to prevent other people from making or receiving calls while
you are away. You can unlock it when you return.
ACTION DISPLAY
1. Press the transfer key followed by 100
Display shows
[201] STN LOCK
PASSCODE:_
2. Enter your passocde
Default is 1234
[201] STN LOCK
UNLOCKED
3. Enter 1for locking outgoing calls (Internal
calls will still be allowed).
[201] STN LOCK
LOCKED OUTGOING
OR
4. Enter 2for locking all calls (Internal and
external calls will not be allowed).
[201] STN LOCK
LOCKED ALL CALLS
5. Enter 0to unlock your phone. [201] STN LOCK
UNLOCKED
6. Press the transfer key to save and exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.5
1.3 CHANGING YOUR PASSCODE
Each keyset user can set or change his/her individual passcode. This passcode is used
to lock or unlock keysets, for toll restriction override and to access the DISA feature.
NOTE: Default passcodes cannot be used for toll restriction override or for DISA
access.
ACTION DISPLAY
1. Press the transfer key followed by 101
Display shows
[201] PASSCODE
OLD CODE:_
2. Enter the existing passcode (default = 1234) [201] PASSCODE
OLD CODE:****
3. Enter the new passcode [201] PASSCODE
NEW CODE:_
4. Reenter the new passcode to verify the number
If reentered correctly, display shows
[201] PASSCODE
VERIFY :SUCCESS
5. Press the transfer key to save and exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.6
1.4 CALL FORWARDING
The iDCS 100 allows the system administrator to program the call forward destinations
for other station users. This MMC also allows call forward to be set after the destination
has been entered.
The iDCS 100 system allows six types of call forwarding: FORWARD ALL, FORWARD
NO ANSWER, FORWARD BUSY, FORWARD FOLLOW ME and FORWARD EXTERNAL.
There is an additional option, FORWARD BUSY/NO ANSWER, that allows both of these
options to be activated at the same time, provided that destinations have been entered
for both.
0 = FORWARD CANCEL 4 = BUSY/NO ANSWER
1 = ALL CALL 5 = Not Available
2 = BUSY 6 = EXTERNAL FORWARD
3 = NO ANSWER 7 = FORWARD DND
Forwarding options 8, 9 and ✱are only available on a iDCS system with networking
enabled.
8 = CALL FORWARD UNCONDITIONAL (Across Network)
9 = CALL FORWARD BUSY (Across Network)
✱= CALL FORWARD NO ANSWER (Across Network)
0 = FORWARD CANCEL This option will cancel any call forwarding set in MMC
102. It will not remove the programmed destination and
will not override any preset forward settings in MMC 316.
1 = ALL CALL This option, when set, will forward all calls to the
programmed destination. If the programmed destination
is a station then that station can call the forwarded
station to put calls through.
2 = BUSY This option, when set, will forward calls to the
programmed destination when the forwarded keyset is
busy.
3 = NO ANSWER This option, when set, will forward calls to the
programmed destination if the forwarded station does
not answer a call before the forward no answer timer
in MMC 502 expires.
4 = BUSY/NO ANSWER This option will activate both the BUSY option and the
NO ANSWER option at the same time.
5 = Not Available
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.7
6 = EXT This option, when set, will forward calls to the external
location programmed as the forward destination after the
External Forward timer in MMC 502 expires. In MMC 210
there is an option to allow intercom calls to forward as
well.
7 = FWD DND This option will forward all calls to the programmed
destination whenever the forwarded station goes into
DND.
8 = CFU This option, when set, will forward all calls to the
programmed destination when the programmed
destination is in another network node. Available with
enhanced version software only.
9 = CFB This option, when set, will forward calls to the
programmed destination when the forwarded keyset is
busy, when the programmed destination is in another
network node. Available in enhanced version software
only.
✱= CFNR This option, when set, will forward calls to the
programmed destination, when the programmed
destination is in another network node, if the forwarded
station does not answer a call before the forward no
answer timer in MMC 502 expires. Available in enhanced
version software only.
ACTION DISPLAY
1. Press the transfer key followed by 102
Display shows
[201] FORWARD
0:FORWARD CANCEL
2. Dial 0 – ✱to select forward type
OR
[201] FORWARD
1:ALL CALL:NONE
Press UP or DOWN to select forward type
and press RIGHT soft key to move cursor
3. Dial destination number (e.g., 201)
OR
[201] FORWARD
1:ALL CALL:205
Press UP or DOWN to select destination
and press RIGHT soft key to move cursor
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.8
4. Dial 1 for YES, 0 for NO
OR
[201] FORWARD
CURENTLY SET :YES
Press UP or DOWN to select YES or NO
and press RIGHT soft key to return to step
2
5. Press the transfer key to store and exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.9
1.5 SETTING YOUR ANSWER MODE
Each keyset and add-on module (AOM) can have its answer mode for intercom calls
set to one of the following options:
RING—The station will ring in one of eight custom ring patterns. Calls are answered by
pressing the ANS/RLS key or lifting the handset.
AUTO—After giving a short attention tone, the station will automatically answer calls on
the speakerphone. When a C.O. line is transferred to a station in Auto Answer, the
screened portion of the call will be Auto Answer, but the keyset or AOM will ring when
the transfer is complete if the user has not pressed the ANS/RLS key or lifted the
handset.
VOICE—The station will not ring. After a short attention tone, callers can make an
annoucement. The called party must press the ANS/RLS key or lift the handset to
reply.
ACTION DISPLAY
1. Press the transfer key followed by 103
Display shows
[201] ANS MODE
RING MODE
2. Dial 0, 1or 2to change the ring mode, e.g., 2
OR
[201] ANS MODE
VOICE ANNOUNCE
Press UP or DOWN to select the ring mode
3. Press the transfer key to store and exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.10
1.6 PROGRAMMING YOUR STATION’S NAME
Names are written using the keypad. Each key press selects a character. Pressing the
dial pad key moves the cursor to the next position. For example, if the directory name is
“SAM SMITH,” press the number “7” three times to get the letter “S.” Press the number
“2” once to get the letter “A.” Continue selecting characters from the table below to
complete your message. Pressing the bottom left programmable key will change the
letter from upper case to lower case. There are up to 11 characters that can be used.
NOTE: When the character you want appears on the same dial pad key as the previous
character, press the VOL UP or DOWN keys to move the cursor to the right or to the
left.
• DCS KEYSETS
COUNT 1 2 3 4 5
DIAL 0 Q Z . ) 0
DIAL 1 space ? , ! 1
DIAL 2 A B C @ 2
DIAL 3 D E F # 3
DIAL 4 G H I $ 4
DIAL 5 J K L % 5
DIAL 6 M N O ^ 6
DIAL 7 P R S & 7
DIAL 8 T U V ✱8
DIAL 9 W X Y ( 9
DIAL ✱: = [ ] ✱
The # key can be used for the following special characters: #, space, &, !, :, ?, ., %,
$, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, " and ~.
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.11
• iDCS KEYSETS
COUNT 1 2 3 4 5
DIAL 0 < > . ) 0
DIAL 1 space ? , ! 1
DIAL 2 A B C @ 2
DIAL 3 D E F # 3
DIAL 4 G H I $ 4
DIAL 5 J K L % 5
DIAL 6 M N O ^ 6
DIAL 7 P Q R S 7
DIAL 8 T U V ✱8
DIAL 9 W X Y Z 9
DIAL ✱: = [ ] ✱
1. When the character you want appears on the same dial pad key as the previous
character, press UP to move the cursor one space to the right.
2. Other symbols are available for DIAL #.
ACTION DISPLAY
1. Press the transfer key followed by 104
Display shows
[201] STN NAME
2. Enter the station name using the procedure
described above
[201] STN NAME
SAMSUNG
3. Press the transfer key to store and exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.12
1.7 PROGRAMMING PERSONAL SPEED DIAL
LOCATIONS
You can program frequently dialed telephone numbers in a personal speed dial list.
Each station user begins with ten numbers 00–09 and may be assigned up to fifty
numbers. See your system administrator to determine the amount assigned to your
station.
NOTE: Press button Bfor flash and button Cfor pause.
Display keyset users may want to hide some speed dial numbers so they will not show
in the display. Before entering a telephone number, press button E. All digits after this
will be hidden. Press button Eagain to begin displaying digits.
If your system uses rotary (or pulse) dialing C.O. lines, pressing button Dbefore
entering a speed dial will cause all subsequent digits to be sent as DTMF tones until
the Dbutton is pressed again.
ACTION DISPLAY
1. Press the transfer key followed by 105
Display shows
[201] SPEED DIAL
00:
If you have no speed dial bins,
the display will be as shown
[201] SPEED DIAL
SPDBLK NOT EXIST
2. Dial the location number (e.g., 05)
OR
[201] SPEED DIAL
05:_
Press UP or DOWN to select the location
Press the right soft key to move cursor
3. Enter the trunk access code (e.g., 9) followed
by the number to be dialed (e.g., 4264100)
[201] SPEED DIAL
05:9-4264100_
OR
Press the left soft key to return to step 2
4. Press the Fbutton to access the next program
OR
Press the transfer key to save and exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.13
1.8 NAMING YOUR PERSONAL SPEED DIAL
LOCATIONS
This program allows a character name to be entered for each personal speed dial
location. This name enables the speed dial number to be located when using the
directory dial feature. The directory dial feature allows the display keyset user to select
a speed dial location by scanning its name. There are up to 11 characters that can be
used.
ACTION DISPLAY
1. Press the transfer key followed by 106
Display shows
[201] SPEED NAME
00:
2. Dial the speed dial location (e.g., 01)
OR
[201] SPEED NAME
01:_
Use UP or DOWN to scroll through the location
numbers and use the right soft key to move the
cursor
3. Enter the location name using the procedure
described in Programming Your Station’s Name
[201] SPEED NAME
01:SAMSUNG_
4. Press UP or DOWN to move to the next
location
OR
Press the Fkey to program speed dial numbers
5. Press the transfer key to store and exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.14
1.9 ADDING EXTENDERS TO KEYS
This program allows you to assign key extenders to make a general access feature key
more specific. The feature keys that can have extenders are listed below:
FEATURE KEY DESCRIPTION EXTENDER
BOSS Boss and Secretary 1–4
DP Direct Pickup Extension or station group number
DS Direct Station Select Any extension number
FWRD Call Forward 0–6
GPIK Group Pickup 01–20
IG In/Out of Group Any group number you are part of
MMPG Meet Me Page 0–9, ✱
PAGE Page 0–9, ✱
PARK Park (orbits) 0–9
RP Ring Plan 1–6 or HOLD for None
SPD Speed Dial 00–49, 500–999
PMSG Programmed Message 01–20
DIR Directory PERS (1), SYS (2) or STN (3)
VT Voice Mail Transfer Voice Mail Group (501–519)
SG Station Group Any group number (500–519)
ACTION DISPLAY
1. Press the transfer key followed by 107
Display shows the first station
[201] EXT (KTS)
01:CALL1 "
""
"
2. Enter the key number, e.g., 18
OR
[201] EXT (KTS)
18:DS "
""
"
Use UP and DOWN to scroll through the keys
Use the right soft key to move the cursor
OR
Press the key to be programmed
3. Dial the extender according to above table
Press the right soft key to return to step 2
[201] EXT (KTS)
18:DS "
""
"DS207
OR
Press the transfer key to store and exit
OR
Press the speaker key to store and advance to
the next program
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.15
1.10 CHECKING STATION STATUS
This program displays the following attributes of a station port. This is a read only
feature.
0 PORT # Cabinet (1–2)/Slot (1–10)/(1–48)
1 PICKUP GROUP None, 01–30
2 SGR Station Group Number
3 BOSS-SECR None, 1–4
4 PAGE Page Zone (1–4)
5 COS NO COS (1–30) per Ring Plan (01–06)
ACTION DISPLAY
1. Press the transfer key followed by 108
Display shows
[201] STN STATUS
P01:S1-01 OFS:01
2. Press UP or DOWN to view the status items [201] STN STATUS
TYPE:24B US SET
3. Press the transfer key to exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.16
1.11 CHANGING YOUR TIME AND DATE DISPLAY
Display keysets will always have the date and time displayed when not in use. You can
select from the following display options:
0 COUNTRY Sets overall display format and has two options
0 = ORIENTAL MM/DD DAY HH:MM
1 = WESTERN DAY DD MM HH:MM
1 CLOCK Sets format of clock display and has two options
0 = 12 HOUR (Displays 1 P.M. as 01:00)
1 = 24 HOUR (Displays 1 P.M. as 13:00)
2 DISPLAY Sets format of DAY and MONTH display and has two options
0 = UPPER CASE (Displays Friday as FRI and March as MAR)
1 = LOWER CASE (Displays Friday as Fri and March as Mar)
ACTION DISPLAY
1. Press the transfer key followed by 109
Display shows
[201] DAY FORMAT
COUNTRY:WESTERN
2. Press UP or DOWN to select the display mode
Press the right soft key to move the cursor
[201] DAY FORMAT
COUNTRY:ORIENTAL
3. Press the right soft key to return to step 2
OR
Press the left soft key to return to step 3
4. Press the transfer key to store and exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.17
1.12 SETTING STATION ON/OFF OPTIONS
The iDCS 100 allows the system administrator to set any of the keyset features listed
below.
STANDARD /
ENHANCED FEATURES DESCRIPTION
00 AUTO HOLD
Automatically places an existing C.O. call
on hold if a CALL button, trunk key or trunk
route key is pressed during that call.
01 AUTO TIMER Automatically starts the stopwatch timer
during a C.O. call.
02 HEADSET USE
When ON, this feature disables the
hookswitch allowing a headset user to
answer all calls by pressing the ANS/RLS
button.
03 HOT KEYPAD
When ON, this feature allows the user to
dial directory numbers without having to
first lift the handset or press the SPK
button.
04 KEY TONE Allows the user to hear a slight tone when
pressing buttons on keyset.
05 PAGE REJOIN
Allows the user to hear the latter part of
page announcements if keyset becomes
free during a page.
06 RING PREF.
When OFF, requires the user to press the
fast flashing button to answer a ringing call
after lifting the handset.
07 NOT FOR USA This field is reserved and can not be used
for U.S. software.
08 NOT FOR USA This field is reserved and can not be used
for U.S. software.
09 NOT FOR USA This field is reserved and can not be used
for U.S. software.
10 AME PSWD
If this option is set to YES, station users
who have AME set must enter their station
password to listen to messages being left.
11 AUTO ANS CO
This option determines whether CO calls
arriving at a station will be auto answered if
auto answer is selected in MMC 103.
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.18
ACTION DISPLAY
1. Press the transfer key followed by 110
Display shows
[201] STN ON/OFF
AUTO HOLD :OFF
2. Dial the option number from above list
(e.g., 4)
[201] STN ON/OFF
HOT KEYPAD :OFF
Press UP or DOWN to select the option and
Press the right soft key to move the
cursor
3. Press UP or DOWN to select ON or OFF
Press the left or right soft key to return to
[201] STN ON/OFF
HOT KEYPAD :ON
step 2
OR
Dial 1for ON or 0for OFF
If option 00 from above list is dialed at
Step 2
[201] STN ON/OFF
AUTO HOLD :OFF
If option 01 from above list is dialed at
Step 2
[201] STN ON/OFF
AUTO TIMER :OFF
If option 02 from above list is dialed at
Step 2
[201] STN ON/OFF
HEADSET USE :ON
If option 03 from above list is dialed at
Step 2
[201] STN ON/OFF
HOT KEYPAD :ON
If option 04 from above list is dialed at
Step 2
[201] STN ON/OFF
KEY TONE :ON
If option 06 from above list is dialed at
Step 2
[201] STN ON/OFF
RING PREF :ON
If option 10 from above list is dialed at
Step 2
[201] STN ON/OFF
AME PASSCODE :ON
4. Press UP or DOWN to select ON or OFF
Press the left or right soft key to return to
[201] STN ON/OFF
HOT KEYPAD :ON
Step 2
5. Press the transfer key to store and exit
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iDCS 100 USER INSTRUCTIONS
TECHNICAL MANUAL PART 1 JUNE 2002
1.19
1.13 SELECTING A RING TONE
Each keyset user can select one of eight ring frequencies.
ACTION DISPLAY
1. Press the transfer key followed by 111
Display shows
[201] RING TONE
SELECTION 6
2. Dial 1–8 to select the ring tone
OR
[201] RING TONE
SELECTION 5
Press UP or DOWN to select the ring tone
Press the right soft key to move the cursor
3. Press the transfer key to store and exit
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