Samsung OfficeServ 7400 Operating instructions

OfficeServ 7400
Programming Guide

Samsung Business Communications i
INTRODUCTION
This is the programming guide for the OfficeServ 7400 system. The system allows you to
use a digital phone to quickly and easily change the system setup through MMC (Man Ma-
chine Communication) programming. Each MMC is used for a specific purpose and is
given its own number.
This guide describes each MMC program in detail and provides an example of its use for
guidance. If you have any questions regarding your OfficeServ 7400 system or how to pro-
gram it, call your authorized Samsung dealer.
Guide Contents
This guide comprises two chapters and an annex.
CHAPTER 1. Overview Of MMC Programming
This chapter describes things you need to know before starting MMC programming. For
example, it describes the special programming buttons on the digital phone and the precau-
tions you need to take.
CHAPTER 2. MMC Programming
This chapter describes in detail how to use each MMC program. MMCs are listed in nu-
merical order.
ANNEX A. Abbreviations
Explains abbreviations frequently used in this guide and related guides.
Reference Guides
The following guides are also provided with your OfficeServ 7400 system.
OfficeServ 7400 Installation Guide
Describes the installation procedures and specifications for the OfficeServ 7400 system.

Introduction OfficeServe 7400 Programming Guide
Samsung Business Communications ii
OfficeServ 7400 General Description
Describes the business features available with the OfficeServ 7400 system.
WIP-5000M User Guide
This is a user’s guide for the WIP-5000M mobile telephone that is designed to use the
wireless LAN provided by the OfficeServ 7400 system.
Conventions Used in this Guide
WARNING
Provides information or instructions that you should follow in order to avoid per-
sonal injury.
CAUTION
Provides information or instructions that you should follow in order to avoid ser-
vice failure or damage to the system.
NOTE
Indicates additional information for reference.

Introduction OfficeServe 7400 Programming Guide
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When using Auto Record (MMC 752)
Make sure that you are not violating any laws on the use of recording equipment.
Samsung is not responsible for any illegal use of this feature.
Caution
CALL COST (MMC 508)
Changing this value when there is a call in progress may result in an inaccurate
call cost. This MPD facility requires the Meter Pulse Detection version of the trunk
card.
If intending to make changes in MMCs 503, 506, 510, 805, 807 or 816
Do not change the default levels without the assistance of your dealer or Sam-
sung Technical Support.
Compliance with the National Version Standards
For the national version, OfficeServ 7400 is designed to comply with the stan-
dards of the corresponding country. Therefore, if you need to use MMC 812 (Set
Country Code), please consult your dealer for advice.
WARNING
CAUTION

Samsung Business Communications iv
TABLE OF CONTENTS
INTRODUCTION i
Guide Contents...................................................................................................................................i
Reference Guides...............................................................................................................................i
Conventions Used in this Guide........................................................................................................ii
Warning............................................................................................................................................. iii
Caution.............................................................................................................................................. iii
CHAPTER 1. Overview of MMC Programming 1-1
Introduction to Programming .............................................................................................................. 1-1
Technician-Level Programming..................................................................................................... 1-1
Customer-Level Programming....................................................................................................... 1-1
Station-Level Programming ........................................................................................................... 1-1
Digital Phones........................................................................................................................................ 1-2
DCS Euro Phones.......................................................................................................................... 1-2
DS/ITP-5000 Series Phones ......................................................................................................... 1-3
Precautions When Programming........................................................................................................ 1-6
Program (MMC) List By Programming Level ..................................................................................... 1-7
1 Station-Level Programming...................................................................................................... 1-7
2 Customer-Level Programming................................................................................................. 1-8
3 Technician-Level Programming.............................................................................................. 1-13
Program (MMC) List by Name............................................................................................................ 1-15
Program (MMC) List by Function ...................................................................................................... 1-21
1 Phone Function...................................................................................................................... 1-21
Networking Function.................................................................................................................... 1-22
VoIP (Voice over Internet Protocol) Function .............................................................................. 1-22
WLAN (Wireless LAN)Function................................................................................................... 1-22
LCR (Least Cost Routing) Function............................................................................................. 1-23
Voice Mail Function...................................................................................................................... 1-23
Diagnosis Function ...................................................................................................................... 1-24
Hotel Function.............................................................................................................................. 1-24

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Samsung Business Communications v
CHAPTER 2. MMC Programming 2-1
Summary of Programming Procedures.............................................................................................. 2-1
Programming Procedures.................................................................................................................... 2-2
ANNEX A. Abbreviations A-1
A – C ..........................................................................................................................................A-1
D – I ..........................................................................................................................................A-2
K – N ..........................................................................................................................................A-3
O – S ..........................................................................................................................................A-4
T – V ..........................................................................................................................................A-5
W – X ..........................................................................................................................................A-6
LIST OF FIGURES
Figure 1.1 24B LCD DCS Euro Phone .......................................................................................1-2
Figure 1.2 DS-5038S Phone.......................................................................................................1-3
Figure 1.3 DS/ITP-5014D Phone................................................................................................1-4
Figure 1.4 DS/ITP-5021D Phone................................................................................................1-4
Figure 1.5 DS-5014S/5007S Phone...........................................................................................1-5

Samsung Business Communications 1-1
CHAPTER 1. Overview of MMC
Programming
MMC is short for Man Machine Communication, a means of programming your telephone
system via a digital display phone. This chapter covers the things you need to know before
you start MMC programming. The phone’s special programming buttons and precautions
are discussed.
Introduction to Programming
Programming means setting and changing the data that is used for the system operating
program. There are three levels of MMC programming: technician-, operator-, and station-
level. Technician- and operator-level programming require a passcode to access MMCs and
are done by the installing technician and system administrator respectively. Station level
programming does not require a passcode and can be done by phone users.
You need a digital display (LCD) phone in order to carry out programming.
Technician-Level Programming
This level allows access to all MMCs and is required, normally, at the time the system is
installed to set up the system for the customer’s requirements. Some MMCs may cause the
system to fail if used without a thorough understanding of system operation. The installing
technician decides what MMCs to make accessible at customer level (using MMC 802) to
allow the system administrator to refine the system setup when it is operating.
Customer-Level Programming
The system administrator (customer) can do programming allowed by the installer in MMC
802 to change or enter new information for the system when it is in operation.
Station-Level Programming
Programming can be done at station level by the administrator, or individual station users
via their own phones, to change the data for individual phones only. The MMCs accessible
are fewer than those available at other levels

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Digital Phones
You need a digital display (LCD) phone in order to carry out programming. These include
DCS Euro keysets and DS/ITP 5000 Series keysets, and some examples are described in
the following sections. All use special programming buttons to select options on the display
screen.
DCS Euro Phones
Figure 1.1 24B LCD DCS Euro Phone
24B LCD phone has 24 programmable buttons: left column is numbered 1-12 from the top;
right column is numbered 13-24 from the top. Buttons 19 to 24 are special buttons ‘A’–
‘F’used for programming.
12B LCD phone has 12 programmable buttons numbered 1-12 from top to bottom. But-
tons 7 to 12 are special buttons ‘A’–‘F’ used for programming.
A
NS/RLSHOLD
TRSF RECALL
DND SPEAKER
REDIAL MEMORY
VOLUME
SCROLL
Speaker
For hands-free operation.
Used in place of handset
Transfer Button
Hold Button
ANS/RLS Button
Recall Button
Microphone
Pullout Directory Tray
Speaker Button
DND Button
Memory Button
Redial Button
Programmable Buttons
With tri-coloured LEDs :
24B = 16
12B = 8
Soft Buttons(3)
Used to activate
features via the display
Volume Control Buttons
Volume control for handset,
ring, speaker, etc
Scroll Button
Used to select start menu and
scroll through display options
Programmable Buttons
With red LEDs :
24B = 8, 12B = 4, 6B = 6

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6B LCD phone has 6 programmable buttons: left column is numbered 1-3 from the top;
right column is numbered 4-6 from the top. Buttons 1 to 3 are special buttons ‘A’–‘C’
and buttons 4 to 6 are special buttons ‘D’–‘F’used for programming.
(Note that the special buttons are referred to within the relevant MMCs. For example, but-
ton ‘A’ is used to toggle between uppercase and lowercase characters when entering text in
the display.)
All programmable buttons can be programmed with functions as required.
The left soft button is used to save data or to move the cursor in the LCD display to the left.
The right soft button is used to save data or to move the cursor in the display to the right.
Other buttons also have special functions when in programming mode:
yANS/RLS Button: Select “ALL” option for making changes to all—rather than
individual—stations/trunks/etc.
yHold Button: Clear an entry in the display
yVolume Buttons: Scroll through display options
yTransfer Button: Enter MMC programming mode or store data and exit pro
gramming mode
ySpeaker Button: Store data and advance to next MMC
DS/ITP-5000 Series Phones
These include the DS/ITP-5021L, DS/ITP-5021D, DS/ITP-5014D, DS-5038S, DS-5014S,
and DS-5007S. Examples are shown in the figures below.
Figure 1.2 DS-5038S Phone
Dial Buttons
Soft Buttons
Scroll Button
Pro
g
rammable Buttons
(
21
)
Redial Button
Conference Button
Transfer Button
Hold Button
Speaker Button
LCD Display
Telephone Status Indicator
Microphone
Programmable Buttons(17)
Volume Buttons
B Button
A Button

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Figure 1.3 DS/ITP-5014D Phone
Figure 1.4 DS/ITP-5021D phone
Dial Buttons
Soft Buttons
Scroll Button
Redial Button
Conference Button
Transfer Button
Hold Button
Speaker Button
LCD Display
Telephone Status Indicator
Microphone
Volume Buttons
Navigation Buttons
Pro
g
rammable Buttons
(
21
)
B Button
A Button
Dial Buttons
Soft Buttons
Scroll Button
Redial Button
Conference Button
Transfer Button
Hold Button
Speaker Button
LCD Display
Telephone Status Indicator
Microphone
Volume Buttons
Navigation Buttons
Programmable Buttons (14)
B Button
A Button

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Figure 1.5 DS-5014S/5007S Phone
The DS/ITP-5000 series phones have 38, 21, 14 or 7 programmable buttons that can be
programmed with functions. Also, there are several other function buttons: the dial buttons,
the volume control buttons, the redial button that allows you to redial the last phone num-
ber dialled, the conference button for setting up conference calls, the transfer button used to
transfer a call to another station, the hold button to hold a call, the speaker button, and the
navigation buttons for easy selection of phone options and menus.
The LCD displays the station status and various other kinds of information. Using three
colours (red, green, and yellow) the station status indicator displays the current status of
station.
When programming, other functions programmed on buttons are as follows :
yVolume Buttons : Scroll through items in the display.
yRedial Button: Select ‘ALL’ option for making changes to all, rather than
individual, stations/trunks/etc.
ySoft Buttons : Save data or move the cursor left and right
DS-5014S
(Programmable Buttons : 14) DS-5007S (Programmable Buttons : 7) DS-5000S (Programmable Buttons : 0)
Soft Buttons
Transfer Button
LCD screen
Programmable Buttons
Scroll Button
Status Indicator
Conference Button
Redial Button
Volume Button
Dial Buttons
Speaker
Speaker Button
Hold Button
Microphone

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ySpeaker Button : Save data and proceed to the next program
yHold Button : Erase the previously entered item
yA Button : Select uppercase or lowercase text
yTransfer Button : Enter the programming mode
NOTE: Large LCD phones (DS/ITP-5012L) do not have programmable buttons. Instead, they dis-
play programming functions on the LCD to be selected via the selection buttons. Refer to your key-
set user guide for more information.
Precautions When Programming
yProgramming can be done only while the handset is placed on the phone in idle
state.
yFull programming can be done on any digital LCD phone.
yOnly station level programming is allowed on a phone that does not have an
LCD display.
yIf the LCD displays an ‘INVALID DATA’ message while programming, reenter the
correct data.
yIf no button is pressed for a certain period of time during programming
(default is 60 seconds), the phone returns to the idle state from programming
mode.
yProgramming mode halts if the handset is picked up, the Transfer button is
pressed, or the phone is unplugged.Any data previously entered in the display is
saved.

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Program (MMC) List By Programming Level
The following lists show MMC programs categorized according to their use at the three
programming levels: station, customer and technician.
1 Station-Level Programming
MMC No. MMC Name
MMC: 100 STATION LOCK
MMC: 101 CHANGE USER PASSCODE
MMC: 102 CALL FORWARD
MMC: 103 SETANSWER MODE
MMC: 104 STATION NAME
MMC: 105 STATION SPEED DIAL
MMC: 106 STATION SPEED DIAL NAME
MMC: 107 KEY EXTENDER
MMC: 108 STATION STATUS
MMC: 109 DATE DISPLAY
MMC: 110 STATION ON/OFF
MMC: 111 PHONE RING TONE
MMC: 112 ALARM REMINDER CLOCK
MMC: 113 VIEW MEMO NUMBER
MMC: 114 PHONE VOLUME
MMC: 115 SET PROGRAMMED MESSAGE
MMC: 116 ALARM AND MESSAGE
MMC: 117 EDIT TEXT MESSAGE
MMC: 118 CONFERENCE GROUP
MMC: 119 CALLER ID DISPLAY
MMC: 120 LARGE LCD OPTIONS
MMC: 121 PHONE LANGUAGE
MMC: 122 NEWS DISPLAY SPEED
MMC: 125 EXECUTIVE STATE

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2 Customer-Level Programming
System-Related MMCs
MMC No. MMC Name
MMC: 200 OPEN CUSTOMER PROGRAMMING
MMC: 201 CHANGE CUSTOMER PASSCODE
MMC: 202 CHANGE FEATURE PASSCODE
MMC: 203 ASSIGN UA DEVICE
MMC: 204 COMMON BELL CONTROL
MMC: 205 ASSIGN LOUD BELL
MMC: 206 BARGE-IN TYPE
MMC: 207 ASSIGN VM/AA PORT
MMC: 208 ASSIGN RING TYPE
MMC: 209 ASSIGN ADD-ON MODULE
MMC: 210 CUSTOMER ON/OFF PER TENANT
MMC: 211 DOOR RINGASSIGNMENT
MMC: 214 DISAALARM RINGING STATION
MMC: 217 TRAFFIC REPORT OPTION
MMC: 220 ISDN SERVICE TYPE
MMC: 221 EXTENSION TYPE
MMC: 222 FAX PAIR
MMC: 224 WAKE-UP ANNOUNCEMENT

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Station-Related MMCs
MMC No. MMC Name
MMC: 300 CUSTOMER ON/OFF PER STATION
MMC: 301 ASSIGN STATION COS
MMC: 302 PICKUP GROUPS
MMC: 303 ASSIGN BOSS/SECRETARY
MMC: 304 ASSIGN EXTENSION/TRUNK USE
MMC: 305 ASSIGN FORCED CODE
MMC: 306 HOT LINE/OFF HOOK SELECTION
MMC: 308 ASSIGN BACKGROUND MUSIC SOURCE
MMC: 309 ASSIGN STATION MOH SOURCE
MMC: 310 LCR CLASS OF SERVICE
MMC: 312 ALLOW CALLER ID
MMC: 314 CONFIRM OUTGOING CALL
MMC: 315 CUSTOMER SET RELOCATION
MMC: 316 COPY STATION USABLE
MMC: 317 ASSIGN STATION/STATION USE
MMC: 318 DISTINCTIVE RINGING
MMC: 319 BRANCH GROUP
MMC: 320 PRESET FORWARD NO ANSWER
MMC: 323 CALLING PARTY NUMBER

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Trunk-Related MMCs
MMC No. MMC Name
MMC: 400 CUSTOMER ON/OFF PER TRUNK
MMC: 401 TRUNK LINE/PBX LINE
MMC: 402 TRUNK DIAL TYPE
MMC: 403 TRUNK TOLL CLASS
MMC: 404 TRUNK NAME
MMC: 405 TRUNK CO TEL NUMBER
MMC: 406 TRUNK RINGASSIGNMENT
MMC: 407 FORCED TRUNK RELEASE
MMC: 408 ASSIGN TRUNK MOH SOURCE
MMC: 409 TRUNK STATUS READ
MMC: 410 ASSIGN DISATRUNK
MMC: 411 ASSIGN E1 SIGNAL TYPE
MMC: 412 ASSIGN TRUNK SIGNAL
MMC: 413 VMS CALL TYPE
MMC: 414 MPD/PRS SIGNAL
MMC: 415 REPORT TRUNK ABANDON DATA
MMC: 416 ASSIGN E&M/DID RINGDOWN
MMC: 417 E1/PRI CRC4
MMC: 418 BRI & PRI CARD RESTART
MMC: 419 BRI OPTIONS
MMC: 420 PRI OPTIONS
MMC: 421 MSN DIGIT
MMC: 422 TRUNK COS
MMC: 423 S/T MODE
MMC: 424 BRI S0 MAPPING
MMC: 426 TRUNK GAIN CONTROL
MMC: 428 ASSIGN TRUNK/TRUNK USE
MMC: 432 SET H-TRK
MMC: 433 COST RATE
MMC: 434 CONNECTION STATUS
MMC: 436 TRUNK TMC GAIN

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Timer- and Tone-Related MMCs
MMC No. MMC Name
MMC: 500 SYSTEM-WIDE COUNTERS
MMC: 501 SYSTEM TIMERS
MMC: 502 STATION-WIDE TIMERS
MMC: 503 TRUNK-WIDE TIMERS
MMC: 504 PULSE MAKE/BREAK RATIO
MMC: 505 ASSIGN DATE AND TIME
MMC: 506 TONE CADENCE
MMC: 507 ASSIGN RING PLAN TIME
MMC: 508 CALL COST
MMC: 510 SLI RING CADENCE
MMC: 511 MSG WAITING LAMP CADENCE
MMC: 512 HOLIDAYASSIGNMENT
MMC: 513 HOTEL TIMER
MMC: 514 TONE SOURCE
MMC: 515 DAYLIGHT ASSIGNMENT
Group-Related MMCs
MMC No. MMC Name
MMC: 600 ASSIGN OPERATOR GROUP
MMC: 601 ASSIGN STATION GROUP
MMC: 602 STATION GROUP NAME
MMC: 603 ASSIGN TRUNK GROUP
MMC: 604 ASSIGN STATION TO PAGE ZONE
MMC: 605 ASSIGN EXTERNAL PAGE ZONE
MMC: 606 ASSIGN SPEED BLOCK
MMC: 607 UCD OPTIONS
MMC: 608 ASSIGN REVIEW BLOCK
MMC: 609 CALL LOG BLOCK
MMC: 611 ALLOW TEXT MESSAGING
MMC: 612 ALLOW GROUP CONFERENCE
MMC: 614 STATION/TRUNK USE GROUP
MMC: 615 MGI GROUP
MMC: 616 MGI USER

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Tables, Codes and Voice Mail MMCs
MMC No. MMC Name
MMC: 700 COPY COS CONTENTS
MMC: 701 ASSIGN COS CONTENTS
MMC: 702 TOLL DENY TABLE
MMC: 703 TOLLALLOWANCE TABLE
MMC: 704 ASSIGN WILD CHARACTER
MMC: 705 ASSIGN SYSTEM SPEED DIAL
MMC: 706 SYSTEM SPEED DIAL BY NAME
MMC: 707 AUTHORIZATION CODE
MMC: 708 ACCOUNT CODE
MMC: 709 TOLL PASS CODE/SPECIAL CODE TABLE
MMC: 710 LCR DIGIT TABLE
MMC: 711 LCR TIME TABLE
MMC: 712 LCR ROUTE TABLE
MMC: 713 LCR MODIFY DIGIT TABLE
MMC: 714 DID NUMBER AND NAME TRANSLATION
MMC: 715 PROGRAMMED STATION MESSAGE
MMC: 716 UK LCR OPTION
MMC: 717 UCD AGENT ID
MMC: 718 MY AREA CODE
MMC: 719 IDLE DISPLAY
MMC: 720 COPY KEY PROGRAMMING
MMC: 721 SAVE STATION KEY PROGRAMMING
MMC: 722 STATION KEY PROGRAMMING
MMC: 723 SYSTEM KEY PROGRAMMING
MMC: 724 DIAL NUMBERING PLAN
MMC: 725 SMDR OPTIONS
MMC: 726 VM/AA OPTIONS
MMC: 727 SYSTEM VERSION DISPLAY
MMC: 728 CID TRANSLATION TABLE
MMC: 740 STATION PAIR
MMC: 746 COSTING DIAL PLAN
MMC: 747 RATE CALCULATION TABLE
MMC: 750 VM CARD RESTART
MMC: 751 ASSIGN MAILBOX
MMC: 752 AUTO RECORD

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MMC No. MMC Name
MMC: 753 WARNING DESTINATION
MMC: 754 VM HALT
MMC: 755 VM ALARM
MMC: 756 ASSIGN VMMOH
MMC: 757 VM IN/OUT
MMC: 758 VM DAY/NIGHT
MMC: 759 CLI RINGING
MMC: 760 ITEM COST TABLE
MMC: 761 TAX RATE SETUP
MMC: 762 ROOM COST RATE
MMC: 763 SECOND LCR
3 Technician-Level Programming
MMC No. MMC Name
MMC: 800 ENABLE TECHNICIAN PROGRAM
MMC: 801 CHANGE TECHNICIAN PASSCODE
MMC: 802 CUSTOMER ACCESS MMC NUMBER
MMC: 803 ASSIGN TENANT GROUP
MMC: 805 TX LEVELAND GAIN
MMC: 806 CARD PRE-INSTALL
MMC: 807 PHONE VOLUME CONTROL
MMC: 810 HALT PROCESSING
MMC: 811 RESET SYSTEM
MMC: 812 SET COUNTRY CODE
MMC: 813 HOTEL OPERATION
MMC: 815 CUSTOMER DATABASE COPY
MMC: 816 CONFERENCE GAIN
MMC: 818 PROGRAM DOWNLOAD
MMC: 819 SMART MEDIA FILE CONTROL
MMC: 820 ASSIGN SYSTEM LINK ID
MMC: 821 ASSIGN NETWORK TRUNK
MMC: 822 VIRTUAL EXTENSION TYPE
MMC: 823 ASSIGN NETWORK COS
MMC: 824 NETWORK DIAL TRANSLATION
MMC: 825 ASSIGN NETWORKING OPTIONS
MMC: 826 ASSIGN SYSTEM REFERENCE CLOCK

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MMC No. MMC Name
MMC: 827 CRM DSP MODE
MMC: 829 LAN PRINTER PARAMETERS
MMC: 830 ETHERNET PARAMETERS
MMC: 831 MGI PARAMETERS
MMC: 832 VoIP ACCESS CODE
MMC: 833 VoIP IP TABLE
MMC: 834 H.323 OPTIONS
MMC: 835 MGI DSP OPTIONS
MMC: 836 H.323 GK OPTIONS
MMC: 837 SIP OPTIONS
MMC: 838 PRIVATE IP ADDRESSES
MMC: 840 IP PHONE INFORMATION
MMC: 841 SYSTEM IP OPTIONS
MMC: 842 SIP STATION INFORMATION
MMC: 843 NTP SERVER INFORMATION
MMC: 844 IP STATION TYPE
MMC: 845 WLAN PARAMETERS
MMC: 846 WIP INFORMATION
MMC: 847 WLAN RESET AND STATUS CHECK
MMC: 848 WLAN IP/MAC LIST
MMC: 849 WLAN CONFIGURATION
MMC: 850 SYSTEM RESOURCE DISPLAY
MMC: 851 ALARM REPORTING
MMC: 852 SYSTEM ALARM ASSIGNMENTS
MMC: 853 MAINTENANCE BUSY
MMC: 854 DIAGNOSTIC TIME
MMC: 855 DISPLAY SYSTEM OPTIONS
MMC: 856 TECH PROGRAMMING LOGS
MMC: 857 VIRTUAL CABINET
MMC: 858 ASSIGN SYSTEM EMERGENCYALARM
MMC: 859 HARDWARE VERSION DISPLAY
MMC: 860 UCD STATUS SERVICE
MMC: 861 SYSTEM OPTIONS
MMC:865 FANPOWERCONTROL
MMC: 889 DISPLAY SERVER STATUS
MMC: 890 INITIALIZE PORT