Schlage ALLEGION MT20W User manual

MT20W
Enrollment
Reader
User Guide

Schlage • MT20W Enrollment Reader User Guide • 3
Table of Contents
Overview.................................................................................... 4
MT20W Information ................................................................... 4
Adding the MT20W to Your ENGAGE Account .................... 4
User Interface Table ............................................................. 6
Credential Information ............................................................... 6
Supported Credentials.......................................................... 6
13.56 MHz Technologies ...................................................... 6
No-Tour Instructions ............................................................. 7
Software Alliance Member Managed Systems..................... 7
ENGAGE Managed Systems ............................................... 7
Factory Default Reset................................................................ 9
Troubleshooting ......................................................................... 9
Error Codes ............................................................................. 10

4 • Schlage • MT20W Enrollment Reader User Guide
Overview
Overview
The Schlage™ MT20W multi-technology enrollment reader is designed
to simplify the enrollment of smart credentials. The MT20W is powered
by a USB cable (via a computer’s USB port or a powered USB plug)
and utilizes a Wi-Fi connection or USB data share connection, for
certain scenarios (e.g., enrolling no-tour credentials). The MT20W
is compatible with Schlage smart credentials (MIFARE Classic and
MIFARE DESFire EV1), Schlage mobile credentials.
The MT20W supports no-tour (with supported locks) via Schlage
MIFARE Classic or MIFARE DESFire EV1 credentials.
The MT20W will only connect via Wi-Fi to 2.4 GHz routers. It is
not compatible with 5.0 GHz routers. The router must support data
connection speeds of 24Mbps. The router will allow access to portal.
allegionengage.com. The MT20W also supports USB data share via a
desktop app.
MT20W Information
Adding the MT20W to Your ENGAGE Account
In order to use your MT20W enrollment reader with no-tour
functionality, you must rst add it to your ENGAGE account. The
following steps will take you through this process.
1 Open up the ENGAGE application and log into your account.
2 Click “Devices” at the bottom of the main screen, then click
the “+” sign at the top. This will add a new device to your
account
3 The ENGAGE app will give instructions and guide you
through the set-up process.
4 The ENGAGE mobile app will now scan for your MT20W
device. Once found, it will list the device along with the
device serial number. Double-check the serial number listed
with the serial number on the label located on the back of

Schlage • MT20W Enrollment Reader User Guide • 5
MT20W Information
the MT20W to make sure you are commissioning the right
device.
5 Follow the commissioning instructions within the ENGAGE
mobile app to complete the process.
L
NOTE: If you are using WiFi, the information concerning
the SSID (Wi-Fi network) and password must be entered
exactly. Any typos will result in the MT20W not making a
successful connection.
L NOTE: If you are using USB mode, you must click the link
included in the email once USB mode is chosen. The
desktop app will share the computer’s internet connection.

6 • Schlage • MT20W Enrollment Reader User Guide
Credential Information
User Interface Table
The table below provides an overview of the MT20W user interface
scenarios.
Feature Actions Lights Beeps
Idle State No Wi-Fi connectivity Red solid ON None
Wi-Fi connected/USB
data connected Blue solid ON None
Bluetooth
communication with
ENGAGE mobile app
Blue slow ash None
Attempting to
connect to Wi-Fi Blue fast ash None
System initialization 1 short red 3 short
Enroll credential
(no-tour) Place credential 1 short green 1 short
Card stays on reader Green solid ON
Data written to card 3 short green 3 short
Enroll credential
(USB) Credential read 1 short green 1 short
Keys Updates via
Conguration Card Load keys 4 short red 4 short
Credential Information
Supported Credentials
The following credentials are supported by the MT20W Enrollment
reader:
13.56 MHz Technologies
Schlage MIFARE DESFire EV1, 8000 Series credentials

Schlage • MT20W Enrollment Reader User Guide • 7
Credential Information
Schlage MIFARE Classic, 9000 Series credentials
L
Note: The Schlage MIFARE DESFire or MIFARE Classic
credential must have at least 1k byte/8k bit of memory to
support no tour functionality.
No-Tour Instructions
Soware Alliance Member Managed Systems
For a software alliance member managed electronic access system,
please reference their documentation to add no-tour credentials.
ENGAGE Managed Systems
One of the key features of a supported lock is the no-tour function.
By using the MT20W Enrollment Reader, smart credentials can be
assigned/registered to a user without visiting or gaining immediate
access to the lock. The next time the new smart credential is presented
to the supported lock, user access to the lock is updated.
1 Open the ENGAGE website and log into your account.
2 Select the “User” credential and click on “Add Credential.”
3 Place the credential that needs to be assigned or changed.
4 You will hear a short beep conrming that the credential has
been scanned. The MT20W reader LED will turn green.
5 Remove the credential from the reader.
6 You will see that the credential is now available in the
existing credential list. The badge ID listed on the credential
(after the dash) is displayed in the stock list. Click on
“Refresh List” if the credential is not available in the existing
credential list.
7 Highlight the credential in the existing credential list and click
on “Save.” The credential will now be in the user’s credential
list.
8 Make access changes as needed within the ENGAGE web
application.

8 • Schlage • MT20W Enrollment Reader User Guide
Credential Information
9 Click “Update” next to the credential. Follow the on-screen
instructions.
10 The user may now present the credential to the supported
lock or locks to complete the update.
See the ENGAGE user guide for complete instructions.

Schlage • MT20W Enrollment Reader User Guide • 9
Factory Default Reset
Factory Default Reset
To complete a factory default reset for the MT20W reader, disconnect
and reconnect the USB cable. After the reader beeps three times,
present a “MT20W Factory Default Reset” card (CE-000-040).
Troubleshooting
Problem Possible Cause Solution
No beeps or
blinks when
presenting a
card.
Cable not connected
to powered USB port. Verify the USB cable is connected to a powered USB adapter or a
computer’s USB port.
Fast blue ash
followed by solid
red inidcator.
Wi-Fi not connected. Verify Wi-Fi settings with ENGAGE
mobile app.
Wi-Fi access point
issues. Verify you can connect to the access point from another device
with the same settings and present
the card again. Try moving MT20W
closer to the access point.
Cannot connect
with ENGAGE
mobile app.
Device deleted from
account. Complete a Factory Default Reset. See “Factory Default Reset” on
page 9.
Three beeps
not heard when
writing card
data.
Card removed before
data was written. Leave card on reader until three beeps are heard.
Wi-Fi or USB is not
connected. Ensure the indicator is blue. If not, check for Wi-Fi connection issue
troubleshooting steps if connected
via USB, start the desktop app.
Solid red The ENGAGE desktop
app is not launched or
connected.
Launch the ENGAGE desktop app.
2 red ashes to
solid red with
two short beeps.
Failed connection to
host server. Check host address within MT20W settings in the ENGAGE™ Mobile
application.

10 • Schlage • MT20W Enrollment Reader User Guide
Error Codes
1 red ash to
solid red with
one short beep.
Failed connection to
Wi-Fi. Check Wi-Fi network settings within the ENGAGE™ Mobile application.
Error Codes
Error
Number
Error Error Display Error Description
401 USB not
commissioned The device is not commissioned.
Please
commission the
device using
mobile app.
This error will occur
whenever device not
commissioned but tries
to operate MT20W. Try
switching to Wi-Fi mode hit
save then switch back to
USB mode hit save. Also
make sure you are logged
into the correct account both
on MAPP and desktop app.
402 USB card read
failure Read failure. Present the card
again.
Generic card read failure like
removing card too early.
406 USB timestamp
update failure Update error. Please try again. Failure to update last connected time.
407 USB HTTP
status bad
request
HTTP bad
request. Please
try again.
This will occur if sectors are
full on card.
409 USB HTTP
status not found URL not found. Please try again. URL was not found.
410 USB HTTP
status credential
not associated
Credential not
assigned. Assign
and try again.
Credential present in the list
but not assigned to any lock.
Be sure device is updated
with most recent rmware.
415 USB invalid
no-tour data
received
Invalid no-tour
data received.
Please try again.
Whenever content length is
zero and HTTP response
200 received.
416 USB no-tour
write failure Write fail. Please try again. Generic error for no-tour write fail.