
GENERAL SERVICE, REPAIR, OR
RETURNS
Before sending any item to Server Products for service,
repair, or return, contact Server Products customer service
to request a Return Authorization Number.
Merchandise must be sent to Server Products with this
number.
Merchandise being returned for credit must be in new and
unused condition and not more than 90 days old and will
be subject to a 20% (percent) restocking charge.
Electrical parts (thermostats, heating elements etc.)
are not returnable.
Server Products maintains a fully staffed service
department with highly skilled factory trained personnel.
Service is extremely prompt. Under normal circumstances,
a repaired unit is shipped out the day after it is received.
Labor charges are reasonable.
SERVICE
Contact dealer or Server Products Inc.
customer service department for the following:
ORDERING REPLACEMENT PARTS
Be prepared to give this information:
• MODEL Letters/Name/Numbers
• Part Numbers- P/N
• Series Numbers/Letters
• Part Description
This information and other important data is stamped on
the lid or cylinder of pumps or on the bottom or back side
of every unit.
PUMP ASSEMBLY
ALWAYS CLEAN PUMP THOROUGHLY BEFORE EACH USE
AND AFTER USE DAILY. SEE PUMP DISASSEMBLY AND
PUMP CLEANING.
1INSTALL SEAL O-RING INSIDE SEAL.
• Apply food equipment lubricant on seal o-ring.
2INSTALL SEAL ASSEMBLY SECURELY ONTO HEAD
ASSEMBLY PISTON.
• Apply food equipment lubricant inside seal assembly.
• Flared end of seal assembly should be facing away
from piston head.
• If seal is installed incorrectly, product will leak past
seal.
3APPLY A SMALL AMOUNT OF FOOD EQUIPMENT
LUBRICANT INSIDE BOTTOM OF HEAD ASSEMBLY
PISTON. THEN INSTALL PINCH VALVE INTO BOTTOM
END OF HEAD ASSEMBLY PISTON.
• Rotate pinch valve inside head assembly piston
to spread lubricant evenly inside end of head
assembly piston. Then position pinch valve
securely into a sealed position on end of head
assembly piston.
4INSTALL GAGING COLLAR ONTO SIDE OF HEAD
ASSEMBLY PISTON.
5INSTALL SPRING INTO CYLINDER.
6INSTALL CAP BY SECURELY SNAPPING IT ONTO
CYLINDER, PAST THREADING.
7INSTALL LID BY SLIDING LID UP FROM BOTTOM OF
CYLINDER TO ALIGN WITH CAP. SECURE PUMP TO
LID BY TIGHTENING CAP TO LID THREADING.
8 APPLY A SMALL AMOUNT OF FOOD EQUIPMENT
LUBRICANT INSIDE TOP OF CYLINDER AND TO
OUTSIDE SURFACE OF SEAL.
9INSTALL HEAD ASSEMBLY PISTON INTO CYLINDER.
JSLIDE LOCKING COLLAR DOWN ONTO CYLINDER
THREADING AND TIGHTEN TO SECURE HEAD
ASSEMBLY TO CYLINDER.
KPREPARE PUMP FOR USE.
• Operate pump several times until only product,
without air bubbles, is delivered with each stroke
of pump.
TROUBLESHOOTING
FOR PUMP
Pump dispenses little or no product:
• Ensure pinch valve is properly installed into
bottom of head assembly.
• Ensure ball is snapped in place down inside
cylinder.
• Product may be too stiff or contain a solid that
will not pass through pinch valve.
Product oozes out around locking collar:
• Ensure seal is securely installed onto head
assembly piston. Ensure ared edge of seal is
facing down towards bottom of piston.
Pump head assembly does not return to top of stroke
after dispensing product:
• Inspect spring for any damage. If bent or
broken, spring may cause permanent damage
to cylinder. Replace spring if necessary.
Pump drips:
• Clean head assembly discharge tube with
smaller bristled brush.
• Ensure product is not being heated by any
external source(s) causing product to expand
and drip from pump.
Portion control is not consistent:
• Inspect gaging collar for any damage, verify
that it is the correct one, and is installed
properly onto head assembly piston.
• Inspect pinch valve for any damage. Replace if
necessary.
• Ensure ball is snapped in place down inside
cylinder.
Problems with pump operation and/or ow:
• Replace seal if necessary.
• Replace cylinder assembly if necessary.
• Clean pump.
SERVER PRODUCTS
LIMITED WARRANTY
All Server Products equipment is backed by a
two-year limited Warranty against defects in materials and
workmanship. For complete Warranty information go to:
www.server-products.com
Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
262.628.5600
800.558.8722
262.628.5110
www.server-products.com
SAFETY GUIDELINES
According to food and safety regulations, most foods must
be stored and/or served at certain temperatures or they
could become hazardous. Check with local food and safety
regulators for specic guidelines.
Be aware of the product you are serving and the
temperature the product is required to maintain.
Server Products, Inc. can not be responsible for the
serving of potentially hazardous product.
NSF International
(National Sanitation Foundation)
lists this pump as: “Not acceptable for
dispensing potentially hazardous foods.”
Stainless steel is one of the best materials for food
serving and storage, but there are many products which
can corrode it. If you notice corrosion beginning on
any stainless steel surface, you may need to change
the cleansing agent, sanitizing agent, or the cleaning
procedures you are using.
• Products containing: acids, alkalines, chlorine,
or salt can corrode stainless steel.
• Sauerkraut and Au Jus sauces corrode stainless steel.
Server Products, Inc. regrets that we can not honor
Warranty claims on stainless steel parts that have
been affected by sauerkraut
or Aus Jus.