Server Touchless Express SE-SS-TDP1.3 User manual

...for purchasing our Server Touchless Express™
Direct-Pour Condiment Dispenser. This portion
controlled unit allows for a touchless dispensing
experience and has only a few parts for easy clean-up.
SIMPLIFY CONDIMENT MANAGEMENT— GO TOUCHLESS
Thank You
Server Touchless Express™
MODELS:
SE-SS-TDP1.3
Pour food product
directly into internal jar.

Page 2
TOUCHLESS EXPRESS™MODEL
PART QTY DESCRIPTION
07669 1 9½" TUBE
07798 1 LARGE PINCH VALVE
07399 1 PUMP DOME, BLUE
07388 1 PUMP HOUSING
07795 1 DISCHARGE FITTING, SMALL
DOME 07399
PINCH VALVE 07798
PUMP HOUSING
07388
TUBE
07669
DISCHARGE
FITTING
07795, 07796
OR 07797
MODEL 100265
07796 1 DISCHARGE FITTING, MEDIUM
07797 1 DISCHARGE FITTING, LARGE
SE-SS-TDP1.3
100259 - USA MARKET
100367 - EXPORT
Single

Page 3
PARTS - TOUCHLESS SERVER EXPRESS™
Flavor Decal Sheet 100246
LID ASSEMBLY
100315
PUMP
100265
SHROUD KIT
100398
JAR
100280
Replacement
Feet Available
92098
See page 2
for individual
pump parts.
11" BRUSH
82049
Power Supply/Cord 100273
LID FOR JAR
100281
BACK SLIDE
PANEL
100396

Page 4
FLAVOR DECAL INSTALLATION
SAFETY
WARNING-
ELECTRICAL SHOCK COULD OCCUR
This unit must be earthed or grounded.
This requires all three prongs (terminals) on cord
plug to be plugged into power source.
According to food and safety regulations, most
foods must be stored and/or served at certain
temperatures or they could become hazardous.
Check with local food and safety regulators for
specific guidelines.
Be aware of the product you are serving and the
temperature the product is required to maintain.
Server Products, Inc. can not be responsible for
the serving of potentially hazardous product.
IMPORTANT
Clean, rinse, sanitize, and dry parts daily or regularly
to comply with local sanitization requirements.
NSF International lists this pump as:
“Not acceptable for dispensing potentially
hazardous foods.”
Unit comes with a set of Flavor Decals to place on the unit for product identification. Peal appropriate
flavor decal from sheet and place it carefully center and level right above the black User Interface Decal
on the slanted surface of the lid.
Flavor Decal Sheet 100246
CB
Patent Pending

Page 5
PUMP ASSEMBLY WASH ALL PARTS
PROPERLY BEFORE USE. See page 11.
THIN (hot sauce)
THICK (ketchup or mustard)
THICKER (relish or tartar sauce)
CONSISTENCY OF
WHAT YOU DISPENSE
SUGGESTED
FITTING SIZE
SMALL
MEDIUM
LARGE
Wrap loop
around lower
opening to
secure dome.
Lubricate with a small amount of clean water.
Rotate and position until both pegs on
housing fit into holes on tube.
INSTALL TUBE
INSTALL DOME
2
3
into pump housing discharge tube.
Place loop of fitting around peg on end of
discharge tube to secure.
INSERT DISCHARGE FITTING
4
INSERT PINCH VALVE
1
into pump housing.
Press dome into
housing fully.
Ensure valve flap
covers bottom
opening.
TIP: Squeeze the pinch valve
open before installation to
ensure it isn’t stuck shut.

Page 6
SETUP
PRACTICE SAFETY.
WASH ALL PARTS PROPERLY BEFORE USE. See page 11.
POUR
1
Remove internal jar from the back of the
shroud by removing the back slide panel and
pull out through the back. Fill jar to 1-inch
below the handles to allow for displacement
of product when pump is inserted. Do NOT
pour directly into dispenser shroud. Put lid
on jar and slide jar through the back panel
of the shroud and put slider panel back on
the shroud.
Align pump guides into slots in shroud and guide the pick-up tube
through the hole in the lid and into the food product. Prior to putting
lid on, prime the pump with your hand(s) by pressing the dome and
releasing until food product fills the discharge tube.
INSTALL PUMP & PRIME
2
Fill Point
Jar
Shroud
Pump primed with food product seen in
discharge tube.
Pump being primed by hand
by pressing the dome and
releasing until food product
fills the discharge tube.

Page 7
PLACE LID ON TOP
3
ACTUATE THE PUMP
6
Align slots on front of lid with tabs on front
of shroud and pull locking spring pin out
on back of lid and push down into locking
position. Release locking spring pin to lock
into position.
PLUG UNIT INTO POWER SOURCE
4
Make sure power inlet supply connector is plugged
into the back of the lid and to plug cord into the
power supply and into the outlet.
TURN UNIT ON
5
Press switch on back of lid to the on
position.
AUTO DISPENSE
Hold hand over sensor
window for touchless
operation.
Aligning lid slots
with shroud tabs
Placing lid on
shroud
Pulling locking spring
pin out to lock the
back of the lid into
position
Inlet supply
connector being
plugged in
Cord plugged into
the power supply

Page 8
HOW TO OPERATE
TOUCHLESS DISPENSE
Place one hand over sensing window while
holding portion cup or food item underneath
dispensing point.
HOW IT WORKS
• The sensing window detects your hand 2 cm to 15 cm away from the surface of the window.
• Unit will not dispense product if cleaning the surface of the sensing window because it's
within 2cm.
• Unit will not dispense from people walking by since greater than 15 cm.
• If hand is held through an entire dispense cycle, the dispenser will dispense 1 oz of product
and then stop. You will need to pull your hand away and then replace hand back over the
sensing window to start another portion.
• If hand is pulled away prior to a full cycle, the unit will stop dispensing and the portion will be
less than 1 oz.
MANUAL DISPENSE
For manual dispense, press the area below
the sensor window.

Page 9
SENSOR LIGHT
WHAT DO THE DIFFERENT SENSOR LIGHT COLORS MEAN?
• Sensor light color sequences at time of dispenser power up. First there will be a blue sensor
light that will flash, then a green sensor light, then a red sensor light and finally a blue
sensor light that will appear and stay lit, indicating the dispenser is in a ready state to begin
dispensing.
• A green sensor light will appear when the sensor is triggered by a break in the sensing
"beam" (hand over sensor). It stays green through the dispensing cycle and won't turn back
to blue until the sensing "beam" is clear (remove hand).
• A red sensor light will appear if a dispensce cycle is interupted before completion. The red
light will stay on until the unit is reset. Reset the unit by powering the unit down and then
powering the unit up again.
• A red sensor light that stays on or flashes on and off indicates that there may be a control
board problem.
• If dispenser continues to run after any dispense cycle, this may indicate a problem with the
cam switch.
WHAT IF THERE IS NO SENSOR LIGHT?
• Make sure power inlet supply connector is plugged into the back of the lid and that the cord
is plugged into a power source and into the power supply all the way.
• Make sure the power switch on the back of the lid is pressed to the "On" position.
• Ensure that the lid is securely attached to the shroud and locked into place with the spring
pin. If lid is not securely tight and in the locked position, the cover safety switch release may
not be fully engaged and the unit will not power up.
• If the electrical system or gearmotor fails, there will be no light on at all. If this happens or
the dispenser stops working for some reason and you rule out the power supply, turn the
power switch to the "Off" position, unplug the power inlet supply connector from the back of
the lid for 5 seconds and then plug the connector back into the power inlet and then power
the switch to the "On" position. This sequence of operations will make the mechanical and
electrical system reset the system to the home or start position.
• No sensor light at any time may indicate a control board problem.
Inlet supply
connector being
plugged in
Cord plugged into
the power supply

Page 10
TAKE-DOWN & DISASSEMBLY
FLUSH & RINSE PUMP
4
REMOVE INTERNAL JAR WITH LID
3
Place lower end of pump into container of
hot water. Pump until all remaining product
is expelled and only water flows from
discharge tube.
DISASSEMBLE
5
POWER DOWN
1
Turn power switch to the "Off" position and
unplug unit from the power source.
REMOVE LID
2
Pull locking spring pin(s) out on the back
of the lid and pull lid up then slide the lid
forward to disengage lid slots from the
shroud tabs on front of the unit.
Sliding lid forward
to disengage lid
slots from shroud
tabs
Pulling locking
spring pin out to
unlock the back of
the lid
Slide back panel off of shroud and pull out jar
and lid. Internal food holding jar and lid are
dishwasher safe.

Page 11
CLEANING
CLEAN
Remove lid and pull out pump. After
disassembling pump, clean all parts with
soap and hot water.
RINSE
fully with clear water.
1
SANITIZE
all parts according to local sanitization
requirements. All parts in contact with
food must be sanitized.
AIR DRY
all parts fully.
2
3
4
Use dishwashing
soap and hot water
YES!
• External surfaces may be wiped
clean with a clean damp cloth.
• Dry all parts fully with a clean soft
cloth.
• Glass and surface cleaners approved
for use in food contact areas may be
used.
• Do not use abrasive, caustic or
ammonia based cleansers.
• Do not use metal scrapers or cleaning
pads that could scratch surfaces.
• Internal food holding jar and lid are
dishwasher safe.
This unit is constructed with
stainless steel— one of the best
materials for food serving and
storage.
If you notice corrosion beginning on
any stainless steel surface, you may need to
change the cleansing agent, sanitizing agent, or
the cleaning procedures you are using.
CARE OF STAINLESS STEEL
• A mildly abrasive nylon or brass brush may
be used to remove any stubborn food or
mineral deposits on interior surfaces of unit.
• Fully rinsing and drying all parts can help
prevent corrosion. Elements and minerals in
tap water can accumulate on stainless steel
parts and create corrosion.
• Do not use products containing acids,
alkalines, chlorine, or salt. These agents can
corrode stainless steel.
WARNING-
ELECTRICAL SHOCK COULD OCCUR
• Electrical components of unit could be
damaged from water exposure or any
liquid.
• Never immerse lid into water or any
liquid.
• Never use a water jet or pressure
sprayer on lid.
• Ensure unit is “OFF” and unplugged.
Pump 100265

Page 12 Manual #100262-RevC 101320
NEED HELP?
Please be prepared with your Model, Part, Series
Number and Description. This information is
located on the lid and/or base of the unit.
Individual Part Numbers listed on pages 2, 3 and 4.
For part information on older models, or for
other questions, please contact Server Products
customer service department.
262.628.5600 | 800.558.8722
[email protected]
Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
SERVER PRODUCTS
LIMITED WARRANTY
GENERAL SERVICE,
REPAIR OR RETURNS
Touchless Express units are backed by a
one-year limited warranty against defects in
materials and workmanship.
For complete warranty information go to:
www.Server-Products.com
Before sending any item to Server Products
for service, repair, or return, contact Server
Products customer service to request a Return
Authorization Number. Merchandise must be
sent to Server Products with this number. Service
is extremely prompt. Typically, units are repaired
and ship out within 48 hours of receipt.
Merchandise being returned for credit must be in
new and unused condition and not more than 90
days old and will be subject to a 20% restocking
charge.
TIP: Squeeze the pinch valve
open before installation to
ensure it isn’t stuck shut.
TROUBLESHOOTING
• Ensure pinch valve is inserted in housing.
• Clean pump thoroughly.
• Ensure pump is properly installed into retaining
slots inside front wall of shroud.
PRODUCT DOESN’T PUMP?
• Wet parts with clean water to help fit.
DIFFICULT TO ATTACH PARTS?
• Clean thoroughly. Food residue could prevent
a tight seal between dome and housing.
• Ensure dome edges are flush with housing.
DOME POPS OFF?
UNIT TRIPS THE BREAKER?
(GROUND FAULT INTERRUPTER)
• Never expose electrical components to water
or liquid. This may result in damage.
Unit may not function.
If electrical components have gotten wet:
• Turn off unit and unplug.
• Allow unit to dry completely.
UNIT DOES NOT TURN ON?
• Ensure power inlet supply connector is plugged
into the back of the lid.
• Make sure to plug cord into power supply.
• Ensure power is available from source.
• Ensure power switch is on the "On" position.
• If still not working, turn the power switch to
the "Off" position, unplug the power inlet supply
connector from the back of the lid for 5 seconds,
then plug it back in and turn the power switch to
the "On" position. This makes the mechanical and
electrical system reset to the start position.
• Ensure lid is fastened to shroud with spring pin(s).