Shoprider Puma 10 User manual

Mid-wheel Powerchair
USER MANUAL
Models:
PUMA 10
14
14HD
10
PUMA
PUMA
PUMA
14HD
PUMA
R E L I A B L E M O B I L I T Y G U A R A N T E E D

2
Table of Contents
INTRODUCTION ................................................................................. 3
EMI WARNING.................................................................................... 4
ELECTROMAGNETIC INTERFERENCE FROM RADIO WAVES.................... 4
POWERED CHAIR ELECTROMAGNETIC INTERFERENCE (EMI)................. 5
SAFETY INSTRUCTIONS ............................................................... 6-7
FEATURE GUIDE ............................................................................ 8-9
GETTING TO KNOW YOUR SHOPRIDER…………………………………… 10-11
THE JOYSTICK CONTROLLER (VSI) ...................................................... 12
LOCKING / UNLOCKING THE JOY STICK CONTROLLER……………………..13
DRIVE/FREEWHEEL MECHANISM ......................................................... 14
DRIVING YOUR POWERCHAIR ..................................................... 15
BATTERIES AND BATTERY CHARGING ................................. 17-18
CARING FOR YOUR POWERCHAIR ............................................. 16
TROUBLESHOOTING ...................................................................... 19
SPECIFICATIONS............................................................................. 20
.............................................
WARRANTY TERMS & CONDITIONS
DISCLAIMER .................................................................................... 21
SERIAL NUMBER DETAILS ....................................................... 24
22-23

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INTRODUCTION
Congratulations on insisting on the best. Shoprider Powerchairs
are the ultimate combination of style and comfort. The PUMA
features support easy maneuverability and smooth control for
today’s active lifestyle.
The innovative design of the includes articulating double
frames that move in any direction. This intelligent feature keeps all
6 wheels on the ground at all times, even when driving on uneven
terrain,Combine this with the programmable joystick controller, fully
adjustable footplate, armrests,flat-free tyres,deluxe reclining captain
seat and easy access batteries.
powerchair package we know that your
Powerchair will provide many years of mobility and freedom to go out
in to the world.
This manual contains important information regarding the safe use
of your Shoprider Powerchair. Please read this manual carefully
and thoroughly before using your Powerchair and make sure you
understand all the instructions.
PUMA
PUMA
For a complete
3

4
EMI WARNING
Electromagnetic Interference (EMI) from Radio Wave Sources
Powered electric chairs may be susceptible to electromagnetic
interference, which is a kind of interfering electromagnetic energy
(EM) emitted from sources such as radio stations, TV stations,
amateur radio (HAM) transmitters, two-way radios and cellular
phones. The interference (from radio wave sources) can cause the
power chairs to release its brakes, move by itself or move in
unintended directions. It can also permanently damage the powered
chair’s control system.
The sources of radiated EMI can be broadly classified into three
types:
1. Hand-held portable transceivers (transmitters-receivers) with
the antenna mounted directly on the transmitting unit. Examples
include: citizens band (CB) radios, “walkie talkies”, security, fire
and police transceivers, cellular telephones and other personal
communication devices
NOTE: Some cellular telephones and similar devices transmit
signals while they are ON, even when not being used.
2. Medium-Range mobile transceivers, such as those used in
police cars, fire trucks, ambulances and taxis. These usually
have the antenna mounted on the outside of the vehicle.
3. Long-Range transmitters and transceivers, such as commercial
broadcast transmitters (radio and TV broadcast antenna
towers) and amateur (HAM) radios.
NOTE: Other types of hand-held devices, such as cordless
phones, laptop computers, AM/FM radios, TV sets, CD
players, cassette players and small appliances such as
electric shavers and hair dryers, so far, as we know, are not
likely to cause problems to your Powerchair.

5
Powered Chair Electromagnetic Interference (EMI)
Because EM energy rapidly becomes more intense the closer one
moves to the transmitting antenna (source), the EM fields from hand-
held radio sources (transceivers) are of special concern. It is possible
to unintentionally bring high levels of EM energy very close to the
Powerchair’s control system while using these devices. This can
affect the Powerchair’s movement and braking. Therefore, the
warnings listed below are recommended to prevent possible
interference with the control system of the Powerchair.
WARNINGS
The following warnings listed below should reduce the chance of
unintended brake release or Powerchair movement, which could
result in serious injury.
1. Do not operate hand-held transceivers (transmitter-receivers),
such as citizens band (CB) radios, or turn ON personal
communication devices, such as cellular phones, while the
Powerchair is turned ON.
2. Be aware of nearby transmitters, such as radio or TV stations,
and try to avoid coming close to them.
3. If unintended movement or brake release occurs, turn the
Powerchair OFF as soon as it is safe.
4. Be aware that adding accessories or components, or modifying
the Powerchair may make it more susceptible to EMI.
NOTE: There is no easy way to evaluate the overall immunity
of the powered chair.
Report all incidents of unintended movement or brake to your
Powerchair provider, and note whether there are sources of EMI
nearby.
NOTE: The VSI controller EMI rating
are
Regulated and conforms
to International Standards

6
Safety Instructions
Please use your Powerchair to enhance your active lifestyle. With
increased mobility, please observe a few rules to ensure safe
operation of your Powerchair. So please…
1. Do not drive the Powerchair without reading this manual.
2. Do not exceed the safe climbing maximum angle (Fig. 6-7).
3. Do not use the joystick in an erratic manner when going up or
down an incline.
4. Do not carry passengers or exceed the maximum weight limit
(Table 2).
5. Do not turn off the joystick controller by switching the On/Off
Button when moving at any speed. This will bring the
electromagnetic brakes on immediately and could cause
damage to the joystick controller.
6. Do not drive over deep and soft terrain (soft dirt, loose gravel,
deep grass).
7. Do not attempt to mount a curb height above 50mm.
8. Do not mount or dismount the Powerchair unless the
electromagnetic brakes are engaged and the joystick
controller is off.
9. Do not operate the Powerchair if the unit is in freewheel
mode.
10. Do not use on the road, except when crossing between
sidewalks.
11. Do not sit on the Powerchair when in a vehicle, but transfer to
a vehicle seat.
12. Do not exceed the noted gradients as noted on the ramp angle .
13. Always stop fully before changing forward or reverse
direction.
14. Always engage a slow speed when going down gradients
(move the joystick slowly towards center position to reduce
the speed).
15. Always approach and climb over curbs at slow speed.
16. Always approach curbs and gradients at 90 degrees.
17. Always use the safety belt.

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18. Always keep the feet on the leg rest while driving.
19. Always make sure the batteries are fully charged before
setting out on a journey.
20. Always charge the Powerchair in a well ventilated area to
prevent any possible risk.
21. Always check that the drive wheels are engaged. Someone
may have left the Powerchair in freewheel mode.
22. Always reduce your speed when turning sharply.
23. Avoid turning sharply on a slope or gradient.
24. To brake in an emergency simply release the joystick.
25. Always try to find a “dropped curb” or “curb cutout” whenever
possible.
26. Always keep your Powerchair properly maintained.
27. Never try to use your Powerchair beyond it’s limitations as
described in this manual.
28. Always put seat in most upright position whenever driving up
an incline.
Important Notes
The Shoprider Powerchair is designed to assist in your individual
mobility needs. Any usage outside of the guidelines in this manual
may result in damage to the chair or injury to the user or third party.
Please do not lift the wheelchair by the armrests.
First Time Use
Prior to using your PUMA
Powerchair for the first time, you must
charge the batteries fully (refer to Battery Charging Procedures).
Charging may take up to 12 hours. Charging the batteries completely
prior to first time use will benefit battery efficiency and life of batteries.

8
Feature Guide
PUMA 14 or PUMA14HD
(1) Removable Armrests with Width, Height & Angle Adjustment
(Flips Up for Easy Sideways Transfer)
(2) Programmable VSI Joystick Controller with Adjustable speed &
Battery Life Indicator.
(3) Charging Port
(4) Deluxe Reclining Captain Seat
(5) Adjustable Length, Height, Angle Foot Plate
(6) Front Castor Assy (7” flat free tire)
(7) Frame Serial Number (13 alphanumeric characters)
(8) Rear Castor Assembly (7” flat free tire)
Figure 1
Figure 1
1
2
4
9
8
3
9
5
6
7

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Feature Guide
PUMA 10
(1) Removable Armrests with Width, Height & Angle Adjustment
(Flips Up for Easy Sideways Transfer)
(2) VSI Joystick Controller with Adjustable speed & Battery Life
Indicator
(3) Charging Port
(4) Deluxe Reclining Captain Seat
(5) Standard Angle Adjustable Foot Plate
(6) Front Castor Assy (7” flat free tire)
(7) Frame Serial Number (13 alphanumeric characters)
(8) Rear Castor Assembly (7” flat free tire)
(9) Removable shroud for easy color style changes
1
2
3
9
4
9
5
6
7
8
9
Figure 2
Figure 1

10
Getting to Know Your Shoprider Powerchair
The Seat and Arm Assemblies
The seat is built for comfort, style, and stability. Your seat comes
with a reclining back for comfort. The flip-up arm-rests are especially built
for easy side access for getting in and out of your Puma , with the
greatest of ease. The arm-rests have a built in height adjustment knob,
that adjusts the arm pad to a comfortable level for the driver. The seat is
covered in a durable long lasting black/grey vinyl for comfort and style.
Adjustable footplate
The footplate adjusts to fit to the
users size and comfort. It adjusts
length and height wise to help in
comfort and stability for the user.
Seat
recline
lever
Flip up
armrest
lever
Armrest
height
adjustment
lever
Adjustment pins are easily
accessible for the removal
and adjustment of the
length and height of the
footplate.

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Seat Height Adjustment
And Easy Battery Access
1. Tightening knob that allows for
the seat to be removed if needed,
if not, there is a pivot point that
allows for the seat to move up
and away from the base.
2. Adjustment pins that can be
used to adjust the height of the
seat to fit the user.
3. Release levers; allow for the
rear of the seat to be lifted and
moved away from the base for
easy battery access, without
removing entire seat.
4. U-Hooks hold the seat in place
and must be removed before
removing the shroud to get to
the batteries.
5. Bottom shroud is easily
popped off, to allow for battery
access.
6. Batteries are sitting on the base
1
3
2
4
5
6

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The Joystick Controller (VSI)
1. On-Off Button: This button turns the joystick
controller (hereinafter referred to as VSI) on
and off. Do not use this button to stop the
power chair, except in an emergency.
2. Battery Gauge: This is a 10-segment
display, which indicates if the VSI is switched
on and gives the state of charge of the
battery. Additionally, any faults in the
Powerchair electrical system are also
indicated by this display. Refer to Table 1 for
more details.
3. Maximum Speed Indicator: This is a 5-
segment display, which indicates the
maximum speed setting selected.
4. Horn Button: This button operates the
Powerchair’s horn.
5. Speed Decrease Button: This button
decreases the maximum speed.
6. Speed Increase Button: This Button
Increases the maximum speed.
7. Joystick: This controls the speed and direction of the Powerchair.
Push the joystick in the direction you want to go. The further you
push it, the faster the speed will be. Releasing the joystick will
automatically engage the brakes and stop the Powerchair.
8. Charging Port: This is the primary charging port for the PUMA
When using this charging port only plug into this port with the
qualified Shoprider charger certified by the original manufacturer of
the Powerchair. This port should not be used as a power supply for
any other electrical devices. Doing either of these as stated above
will void the warranty of the Powerchair.
Note: The controller can be fitted to suit either right or left-handed
users. Please contact your provider for further assistance.
8
Figure 3
7
3
6
21
4
5

13
Locking/Unlocking the VSI Joystick
****PLEASE NOTE****
LOCK MODE: The VSI controller may be programmed to have a lock
mode function enabled to prevent unauthorized use. The locking
method is achieved through a sequence of key presses and joystick
movements, as detailed below.
To lock Powerchair controller:
While the controller is switched on, depress and hold the on/off
button.
After 1 second the controller will bleep. Now release the on/off
button.
Push the joystick forward until the controller bleeps.
Push the joystick in reverse until the controller bleeps.
Release the joystick, there will be a long bleep.
The Powerchair controller is now locked.
To unlock the Powerchair controller:
Use the on/off button to switch the controller on. The maximum
speed/profile indicator will be rippling up and down.
Push the joystick forward until the controller bleeps.
Push the joystick in reverse until the controller bleeps.
Release the joystick, there will be a long bleep.
The Powerchair is now unlocked.
SLEEP MODE: If the controller is left on and not used for more than
ten minutes, the controller will automatically “go to sleep”. This is
recognized by a slow intermittent flash of the battery indicator lights.
Simply turn the controller off and back on to reset.
Always leave the chair in drive mode. The freewheel option is
there only to allow the chair to be pushed manually when the need
arises (i.e., to store or push unit out of a tight space). Following the
sticker picture put each lever in the direction of the person sitting
down driving the chair.

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The Powerchair will not function while the drive
mechanism is disengaged (in freewheel).
Both left and right sides must be in drive mode for power chair
to operate. Otherwise the Powerchair motors will spin, but the
unit will not move, until both freewheel levers are engaged. Unit
will spin in circles if only one side is in drive mode.
*** DO NOT PUT INTO DRIVE MODE WHILE MOTORS ARE
SPINNING ****
PUMA 10 –
The drive/freewheel levers are found toward the rear of the Powerchair,
both have yellow colored handles. These levers will allow you to
disengage the drive mechanism (When the levers are pulled out away
from the unit) the Powerchair is in freewheel mode. ***NOTE*** the VSI
will not work in Freewheel mode (See fig. on bottom) When the levers
are pushed in (towards the inside of the unit) the motors are engaged
and the powerchair is in drive mode.
Free wheel lever **NOTE** There is a lever on o
pp
osite side
FIGURE 4
ooppte
side
Sticker will also help indicate in which position
the brakes are locked or unlocked.
PUMA 14HD

15
Driving Your Shoprider Powerchair
Ramps, Slopes and Cambers
The indoor/outdoor Powerchair has the ability to negotiate ramps,
slopes and cambers of a low to medium gradient. It is of the utmost
importance that the following points are observed:
1. Never attempt to go up or down an incline which has a rough,
wet or slippery surface (loose gravel, tree roots, wet grass,
polished floor, etc.)
2. Always approach an incline head on, not at an angle
3. Always travel at a speed that you are comfortable with and that
you feel in complete control
4. Avoid sudden or erratic action with the joystick
5. Always have the reclining seat in the most upright position
when driving up an incline
6. When riding along in a straight line you may experience
“veering to one side”. This is due to the natural camber in the
construction of the pavement. To correct this you simply have
to steer slightly against it, as you continue to move forward
Fi
g
ure 5
Fi
g
ure 6
PUMA 14HD 205 (450)
150 (330)
PUMA 10 PUMA 14

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Caring for Your Shoprider PUMA Powerchair
First Time Use
Prior to using your Powerchair for the first time, you must charge the
batteries fully (refer to Battery Charging Procedures). Charging may take
up to 12 hours. Charging the batteries completely prior to first time use will
benefit battery efficiency and battery life.
Tires
Since your tires are flat free tires, there is no need to ever worry about tire
air-pressure. When tread is worn, it is highly recommended to replace
tires.
General Maintenance and Lubrication
Inspection for loose wheel bolts, seat and arm tightening bolts,
castor nuts and other nuts and bolts is recommended on a regular
basis.
Most lubricated components on the Powerchair are designed to be
maintenance free and are sealed. Therefore, lubrication is not
required for these components. However, the driving wheel axles
and seat post should always have a very light coat of multi-purpose
grease.**NOTE** Never put grease or oil in the breather cap located
on the top of each worm gear.
DO NOT USE TOO MUCH GREASE!
Drips may stain or damage carpets, furnishings, etc.
It is recommended that the driving axles (inside the drive wheel
assembly) and castor assemblies be checked and cleaned
occasionally for hair and debris build-up, which will hinder the
performance of the unit.
Check the powerchair batteries on a regular basis. For extended
battery life, it is highly recommended that the batteries be fully
charged after each use. If the batteries are weak, severely
discharged or old, a variety of problems may occur with the unit
including charging problems, reduced speed, loss of range, loss of
charge capacity and others. Please contact your provider for battery
replacement and proper disposal. Note: Charging your batteries
daily will enhance the life of your batteries. If the batteries are left
unattended for extended periods of time, it is recommended that
they be left in a fully charged state. Leaving your batteries in a
discharged state, or not charging them regularly will diminish the life
of your batteries and cause irreversible damage to your batteries.

17
Batteries & Battery Charging
Batteries
The Shoprider PUMA Powerchairs are designed to operate on two
12 volt
sealed lead acid aka SLA (AGM or gel-cell type)
maintenance free batteries. The life of the batteries may be affected by
temperature, terrain, weight of user, driving methods, and care of batteries.
The active user will need to charge the batteries after using approximately
30% of battery capacity. As an inactive user, only using from once a week
to every other day, the recharge point would be at 50% of discharge (Refer
to Figure 8). For extended battery life, it is highly recommended that these
guidelines be followed. You cannot over charge the batteries.
*Keeping the batteries charged extends the life of the batteries*
SLA batteries should be kept fully charged at all times. They must not
be left in a discharged state if the unit is not being used for some time
or the batteries will be permanently damaged and will no longer hold
a charge. The SLA batteries should be checked once a month and
kept charged as needed. Typically SLA batteries have up to about
400 charging cycles.
Green Top
3 Bars
Full battery charge.
Red Bottom
3 Bars
Flashing. Danger, you must
stop and recharge the
batteries. Failure to do so
may result in damage of
batteries.
Amber Middle
4 Bars
From 30% - 50%
discharge. Batteries
will
need charging.
Figure 7
NEVER DISCHARGE BATTERIES TO RED BARS OF INDICATOR!

18
PUMA 10 / 14 / 14HD
How to Charge Your Unit
1) Plug the A/C power cord into the wall. Plug the male three-pin
charger plug into the female 3-pin receiver located on the
bottom of the VSI. Turn the switch on if applicable (8Amp
charger only)
The battery charger’s light indicator is as follows:
One light charger (4Amp)
Yellow/Amber- Charging
Green- Charging Complete
Or
Two light charger (8Amp)
Red (solid)- Power ON
Yellow/Amber- Charging
Green- Charged
NOTE: It is very important to check the charger light color. If there is
no light or a different color light on than should be, refer to the
charging trouble shooting section in this manual.
Depending on the amount of battery discharge, the charge time can
take up to 12 hours. The battery charger has an electronic switch that
will terminate the charge when the batteries are fully charged. Do not
remove the battery charger until the charging cycle is complete. Be
sure to unplug charger from the wall first before unplugging charger
from the Powerchair.
WARNING! Only use the original manufacturer approved
charger!
This charger is for indoor use only. Do not expose it to rain or
water spray.
Do not leave the charger plugged into the Charging Port if the
charger is not charging.
Buttons to
Release

19
Troubleshooting
The Self-Help Guide (Table 1) is intended to assist in the location of a
fault that may occur in a certain part of the Powerchair.
If after checking the fault from the table below and the fault is still
showing, do not use the Powerchair. Turn off the power and consult
your provider immediately.
Table 1
BATTERY
GAUGE FAULT
CODE
POSSIBLE VSI-50 FAULT
10 Bars flash Battery voltage is too high, check the battery connections.
Call your Shoprider Provider.
9 Bars flash Brake Fault. Call your provider.
8 Bars flash Possible controller fault. Check controller connector. Call
your Shoprider Provider.
7 Bars flash Possible joystick fault. Be sure joystick is at center when
controller is turned on. Call your Shoprider Provider.
6 Bars flash Battery charger connected. Unplug charger.
5 Bars flash Right-hand motor wiring fault. Check connections. Call
your Shoprider Provider.
4 Bars flash Right-hand motor disconnected. Check connections. Call
your Shoprider Provider.
3 Bars flash Left-hand motor wiring fault. Check connections. Call your
Shoprider Provider.
2 Bars flash Left-hand motor disconnected. Check connections. Call
your Shoprider Provider.
1 Bar flash Low battery voltage. Charge batteries immediately. Do not
drive Powerchair until batteries are completely charged!
Battery/ Charging Troubleshooting
– If the charger indicator light goes to green within a few minutes after being plug
in and doesn’t charge the batteries the batteries may be over discharged and
may require additional service or replacement. Contact your provider for
assistance.
If the charger indicator light goes immediately to green when plugged in to
charge, the problem is likely a blown fuse, popped circuit breaker (push reset
button) or similar. Contact your provider for assistance. If the charger does not
come on at all when plugged in, check the charger fuse if applicable, then call
your provider.

20
Specifications
Table 2
PUMA
10 14
Overall
Dimensions:
L¹x W x H
Total Weight of
Unit With Seat
and Batteries
.(w/ 36Ah batts) .
Maximum User
Weight 136kg .
Battery
Capacity 12v – 36Ah x 2
Charger Off Board, 4 amp Off Board, 8amp
Maximum
Speed
Safe Climbing
Angle,
Maximum
Single User
Weight
Refer to figure 5 Refer to figure 6
Range²
Turning Radius
Seat to floor
height
(Adjustable)
19”,20”,21” 24”,25”,26”
Ground
Clearance 75mm
Output Power of
Motor x2
(Reference
Only)
.8 hpx2 1.34 hpx2
As a part of our ongoing product improvement initiative, Shoprider reserves the right to change
specifications and design without prior notice. All specifications and dimensions are approximate.
1Includes the anti-tip wheel.
2The actual driving range varies with the factors shown below:
1. The weight of the user
2. Ground surface condition
3. Battery condition
4. Type of charger
5. Ambient temperature
6. Driving style
7. Terrain
8. After battery and mechanical moving parts have broken in
*Proceed up any incline with seat in upright position*
PUMA
960 x 600 x 1120 1050 x 640 x 1170
87kg 126kg
136kg
8 kmph 8 kmph
80mm
up to 25km
(w/ 75Ah batt)
12v-75Ah x 2
up to 25km
545mm 545mm
14HD
.
.
Off Board, 8amp
Refer to figure 6
24”,25”,26”
1.34 hpx2
PUMA
1050 x 640 x 1170
126kg
205kg
6 kmph
80mm
up to 25km
(w/ 75Ah batt)
12v-75Ah x 2
545mm