SHOR-LINE CAT CONDO User manual

CUSTOMER AND PRODUCT INFORMATION
SHOR-LINE CAT CONDO
SHOR-LINE
Schroer Manufacturing Company
511 Osage
Kansas City, Kansas 66105, USA
Phone: [phone] or [phone]
Fax: [phone]
Web: www.shor-line.com
E-Mail: [e-mail]
SHOR-LINE LIMITED
Vale Business Park
Llandow
Cowbridge
Vale of Glamorgan
CF71 7PF
Wales, United Kingdom
Phone: [phone]
Fax: [phone]
Web: www.shor-line.co.uk
e-mail: [e-mail]
Part No. 006.9230.01 Revised 10/21/2006

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SHOR-LINE CAT CONDO SYSTEMS
Thank you for placing your trust in Shor-Line. Our commitment to you is exactly the same as it was in
1927, namely, second to none. By purchasing a Shor-Line Cat Condo System you have acquired a
sturdy yet versatile boarding unit that you, your guests, and their owners will love.
Shor-Line Cat Condo Systems feature:
•Moisture-resistant board and
thermally fused high-pressure
laminates
•Convenient storage (optional)
•Private bedrooms (optional)
•Litter areas (optional)
•Horizontal Portholes and Vertical
Plug Holes for easy pass-through
Once assembled, your system will look custom built and specially constructed for your animal holding
area. Installation is quick and easy. For your safety and overall satisfaction, it is important that you
read and follow these instructions.
This manual provides information on:
Description
Page
SECTION 1: BEFORE ASSEMBLY INSTRUCTIONS
•Receiving and Inspecting Shipments
•Space Requirements
•Tools
5
SECTION 2: BASIC CAT CONDO ASSEMBLY
6
SECTION 3: DETAILED PLATFORM DECK ASSEMBLY
•Option A: Mobile Platform Deck
•Option B: Stationary Platform Deck and Kickplate Assembly
7
8
SECTION 4: DETAILED CONDO SYSTEM ASSEMBLY
•Overview
•Bottom-Row
•Middle and Top-Row
9
11
11
SECTION 5: CARE & CLEANING OF YOUR CAT CONDO SYSTEM
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SECTION 6: SHOR-LINE CUSTOMER INFORMATION
I. Freight Claim & Product Recovery Policy
II. Customer Satisfaction Policy
III. Product Return Policy
IV. Product Repair Policies
V. Receiving and Inspecting Shipments
VI. Limited Warranty
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SHOR-LINE CAT CONDO SYSTEMS
For your safety, please regard all labels stating and . Consider
keeping this manual in a safe and convenient place for future reference.
Shor-Line Cat Condo Systems are designed for cats/felines use only. Never allow
a person in or on your Condo System.
We hope this manual increases your satisfaction, deepens our relationship, and safeguards your
investment for years to come.
If you have questions, experience difficulty, or interested in other Shor-Line products, contact us. Our
Technical Service Department stands ready to assist:
SHOR-LINE
Schroer Manufacturing Company
511 Osage
Kansas City, Kansas 66105, USA
Phone: [phone] or [phone]
Fax: [phone]
Web: www.shor-line.com
E-Mail: [e-mail]
SHOR-LINE LIMITED
Vale Business Park
Llandow
Cowbridge
Vale of Glamorgan
CF71 7PF
Wales, United Kingdom
Phone: [phone]
Fax: [phone]
Web: www.shor-line.co.uk
e-mail: [e-mail]

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SECTION 1: BEFORE ASSEMBLY
Receiving And Inspecting Shipments
The laminated units that make up
your Cat Condo System are heavy and precautions
must be taken. Use two or more people when
unpacking your shipment. We encourage each person
to wear a back support.
Laminated edges may be
sharp. Always wear protective gloves and
clothing during inspection and assembly.
IMPORTANT: Shipping containers that hold Condo Units are marked with Item Numbers. For ease of
assembly, these numbers are referenced in DETAILED CONDO SYSTEM ASSEMBLY (Pages 9-10).
Step
1. Before removing the content from the shipping container, review Shor-Line’s RECEIVING AND
INSPECTING SHIPMENTS (Page 15).
2. Locate the “Materials List” that describes the parts and quantities shipped. IMPORTANT: Keep list close by
– you’ll be referencing Condo Item Numbers during placement and assembly shortly.
3. Remove and separate all contents from the shipping containers. Do not use a knife or razor to cut containers.
4. We recommend keeping the cardboard boxes and spreading them out so assembly can be done on top of
cardboard – thus protecting the laminated units from possible scratching.
5. Use the “Materials List” to ensure nothing has been lost or damaged during shipping.
If Shortage:
•Document shortages and immediately call Shor-
Line so we can expedite shipment. Items lost or
missing from your shipment will be forwarded
immediately. Reference our FREIGHT CLAIM &
PRODUCT RECOVERY POLICY (Page 13).
If Concealed Damage:
•Follow instructions within RECEIVING AND
INSPECTING SHIPMENTS (Page 15). Call
Shor-Line immediately so we can expedite
replacements or repairs. Reference our
FREIGHT CLAIM & PRODUCT RECOVERY
POLICY (Page 13).
Important: After fifteen (15) calendar days of receipt of merchandise, shortage/concealed issues become void.
Space Requirements
Ensure you have ample room to construct your Condo
System and to open all Condo Doors after assembly.
Compare the size of your holding area with your
assembly design and consider:
•Excluding latches, all Condos are 26.5 inches
(67.31 cm) deep (front-to-back).
•Condo widths and height vary.
•The widest Condo Door must open sufficiently.
Tools Required
•No. 3 Phillips Screw Driver
•If using Platform Deck with Leveler Legs, No. 2
Phillips Screw Driver
•Rubber Mallet
All Cat Condos
26.5” (67.31 cm) Deep

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SECTION 2: BASIC CAT CONDO ASSEMBLY
If you’ve built a Cat Condo System before, assembly is simple.
Here is a single page overview of the basic steps. For detailed
instructions turn to the next page.
Before you start, examine both sides of your Platform Deck.
Notice that top-side corners have four T-Nuts inserted, while
bottom-side corners have four pre-drilled 1/8” holes.
Top-Side Bottom-Side
Step
1. Option A – Legs
!Attach Leg Level Caps to bottom-side corners using
No. 8 - ¾” Wood Screws.
!Insert Leg with black Leveling Screw into Level Cap.
!Adjust Leveling Screws to level the Platform.
!To attach Kickplates to Platform go to Page 8.
or Option B – Casters
Attach Casters to the bottom-side
corners using ¼-20 x ¾” Bolts.
2. Insert Plastic Dowels into the Platform’s pre-drilled holes.
3. Per your design, position Bottom-Row Condo Units onto
Platform Plastic Dowels. Ensure Horizontal Portholes
align. Note: The outer panels of both outside units will not
have a Porthole or any pre-drilled holes for Barrel Nuts/
Screws.
4. Connect units using four Barrel Nuts and Screws.
5. Insert Plastic Dowels into top of each unit.
6. Position Middle-Row Units onto Plastic Dowels of lower
row Units. Ensure Horizontal Portholes and Vertical Plug
Holes align.
7. Connect units using four Barrel Nuts and Screws.
8. Insert Plastic Dowels into top of each unit.
9. Repeat Step 6 until all Middle-Rows are constructed.
10. Position Top-Row Units onto Plastic Dowels. Note: Top
panels don’t have Vertical Plug Holes or holes for Plastic
Dowels.
11. If your Cat Condo System includes Platform Legs and you
desire to install Kickplates, go to Page 8.

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SECTION 3: DETAILED PLATFORM DECK ASSEMBLY
When ordering, you had two Shor-Line Platform Deck options
to choose from:
Option A. Mobile Platform Deck with Casters
Option B. Stationary Platform Deck with Leveler Legs
Caster Leveler
Leg
Before you start, examine both sides of your Platform
Deck. Notice that top-side corners have four T-Nuts
inserted, while bottom-side corners have four pre-drilled
1/8” holes.
Figure 1: Top-Side Figure 2 Bottom-Side
Option A. If Using Our Mobile Platform Deck
Shor-Line Parts Required:
•Shor-Line Platform Deck(s)
•Casters
•¼-20 x ¾” Bolts
Caster
¼-20 x ¾” Bolt
Step
1. Turn the Platform Deck onto its back-side (Figure 2).
2. Place Casters over the Platform’s pre-drilled holes
and attach using ¼-20 x ¾” Bolts. Pre-installed T-
Nuts (Figure 1) will ensure tight connection.
Note:
•24, 30, 36, and 42” Platforms require 4 Casters.
•48, 54, and 60” Platforms require 6 Casters.
•72” and longer Platforms require 8 Casters.
3. Turn the Platform onto its Casters.
Caster Assembly
4. Set brakes. Simply step down on
Brakes to lock.
Make sure brakes
are always locked when Condos are
holding animals.
Make sure the
brakes are locked so the Platform
Deck does not move during the
assembly and avoid creating a
dangerous condition.

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SECTION 3: DETAILED PLATFORM DECK ASSEMBLY (continued)
Option B. If Using Our Stationary Platform
Shor-Line Parts Required
•Shor-Line PlatformDeck(s)
•Platform Leveler Legs
•Level Caps
•No. 8 - ¾” Wood Screws
•Kickplate Mounting Clips (optional)
•Kickplates (optional)
Deck
Wood Screw
Leveler Leg
Level Cap
Kickplate
Mounting Clip
Step
1. Turn the Platform Deck onto its back-side (Figure 2,
previous page).
2. Place Level Caps over the pre-drilled holes and
attach using the No. 8 - ¾” Wood Screws.
Note:
•24, 30, 36, and 42” Platforms require 4 Leveler Legs.
•48, 54, and 60” Platforms require 6 Leveler Legs.
•72” and longer Platforms require 8 Leveler Legs.
3. Return the Platform to its normal position.Lift
Platform and insert Legs into Level Caps.
4. Adjust Leveling Screws to level the Platform.
Step (Optional)
5. Kickplates attach to Legs and keep dust and
animals from getting under the Condo Unit.
Attach the four-prong Kickplate Mounting Clips
to all front and corner Legs.
•The Clip’s black plastic plate should face
outward on front legs and to the side on
back corner legs.
•Front corners require two Clips. The black
plastic plates will be perpendicular, one
facing forward and the other facing the side.
6. Kickplates have a 1/8” groove on one side
that align with the Bayonet Tang on the black
plastic plate of the Mounting Clip. Position the
Kickplate and align the groove with the Tangs.
A sharp blow with a rubber mallet or hammer
and block of scrap wood will set the Tang in
the groove. Repeat with all of the Kickplates
and adjust alignment.

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SECTION 4: DETAILED CONDO SYSTEM ASSEMBLY
Step
1. Constructing your Cat Condo System
is simple. First, ensure you’re
comfortable with our assembly design
and our nomenclature:
Shor-Line Parts Required
•Shor-Line Cat Condo
•Plastic Dowels
•1/4-20 x 1” Screws
•1/4-20 x 1” Barrel Nuts
Plastic Dowels
Connect Units to
Next-Row Units
1/4-20” Barrel Nuts and 1/4-20” Screws
Connect Units in Same Row
Each Condo, Storage, or Litter Unit will come with a kit of 4 Plastic
Dowels, 6 Screws, and 6 Barrel Nuts. All parts may not be used.
•Condo Units have pre-drilled holes on side
panels so Barrel Nuts can be inserted and
connected with Screws.
•The Platform Deck and Condo top and bottom
panels have pre-drilled holes that Plastic
Dowels fit into to keep Condo Units in place.
Use a Rubber Mallet to tap Dowels into place.
Failure to use the Dowels,
Barrel Nuts, and Screws can result in Condos
shifting over time and may create an unstable
boarding environment.
Cat Condo Nomenclature
Step
2. Second, ensure you’re comfortable with
your assembly design. Know where each
Condo Unit will be positioned (bottom row,
middle row, top row, outside, inside).
•On each Condo shipping carton, you’ll
find an Item Number (i.e. 923.3300.11
and 923.3300.19).
•The last number of the Item Number
(farthest right number in the string of
numbers) corresponds to our Condo
Numbering Scheme (i.e. 923.3300.11
and 923.3300.19).
Condo Number Scheme
The laminated units that make up your Cat Condo System are heavy. Use two or more people
when positioning units. We encourage each person to wear a back support.

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SECTION 4: DETAILED CONDO SYSTEM ASSEMBLY (continued)
Step (continued)
2. Know Where Each Condo Unit Will Be Positioned
If you’ve removed the Item Numbers from the Condos notice that:
•Bottom-Row Condos (#1, 2, and 3) will NOT have Vertical Plug Hole on the bottom (only on the
top).
•Top-Row Condos (#7, 8, and 9) will NOT have Vertical Plug Hole on the top (only on the bottom)
and will have a finished laminate on the top-outer surface.
•Outside Condos (#1, 3, 4, 6, 7, and 9) will NOT have Horizontal Portholes on the outside (only
those facing inside the system).
•Inside Condos (#2, 5, and 8) must have corresponding Vertical Plug Hole and Horizontal
Portholes that join connecting Condos (in same row, above and beneath).
Top-Row Assembly
(Condos with Item Numbers
ending in 7, 8, and 9)
Middle-Row Assembly
(Condos with Item Numbers
ending in 4, 5, and 6)
Bottom-Row Assembly
(Condos with Item Numbers
ending in 1, 2, and 3)
Here’s the Numbering
Scheme for a two-tier Cat
Condo System.
Condo Systems can be
designed in several ways.
This design is used on the
front cover. The storage
and litter areas are
manufactured as one unit.

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SECTION 4: DETAILED CONDO SYSTEM ASSEMBLY (continued)
Step
3. Once your Platform Deck is ready,
insert Plastic Dowels into the
Platform’s pre-drilled holes.
Bottom-Row Units (#1, 2, and 3)
Step
4. Identify and separate Bottom-Row Units from the others using the Numbering Scheme on previous
page.
5. Insert Plastic Dowels into the pre-drilled holes of the Platform Deck. There will be two Dowels for
each unit.
6. Start at one end and position the first unit onto the Platform making sure the holes of the Condo Unit
align with the Platform’s Dowels.
7. Insert Barrel Nuts into the pre-drilled holes on the side panel of the unit you’ve positioned and add
the next unit. Complete by using screws to connect the two Condos.
8. After each Bottom-Row Unit is in place, insert two Plastic Dowels on the top of each Unit.
Bottom-Row Assembly
Middle and Top-Row Assembly
Step
9. Continue to the Middle-Row Units (#4, 5, and 6) in the same fashion, adding Plastic Dowels, Barrel
Nuts and Screws to secure each additional Condo.
10. Continue to the Top-Row Units (#7, 8, and 9) in the same manner. There will be no need to add
Plastic Dowels.

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SECTION 4: CARE & CLEANING OF YOUR CAT CONDO SYSTEM
INTRODUCTION
Shor-Line Cat Condo Systems are a long-term
investment. Proper care and cleaning of Condo Units and
the laminated surfaces is therefore critical. Routine
maintenance will:
•Ensure quality and life of your investment
•Protect animals from transmittable disease and
infection
•Safeguard your rights to the Shor-Line LIMITED
WARRANTY
QUALITY & LIFE OF YOUR PRODUCT
To safeguard your investment and rights to the Shor-Line
LIMITED WARRANTY, it is important that you know
factors that can degrade Cat Condo panels, laminated
surfaces and stainless steel components.
•Power washing. Do not hose or spray wash Condo
Units. Prolonged power washing may force laminates
and edge banding to separate.
•Prolonged exposure to any liquid standing wet on
surfaces for prolonged periods. Includes water, urine,
bleach, deodorizing agents, disinfectants, and
sanitizers.
•Bleach, deodorizing agents, disinfectants, and
sanitizers not being neutralized with clean water.
•Liquid bleach, deodorizing agents, disinfectants, and
sanitizers being allowed to evaporate and dry on
surfaces. Any moisture may re-activate solutions.
•Fur or animal hair, holding urine and fluids, collecting
around platform legs, casters, condo doors, and door
hardware, can degrade stainless steel and welded
intersections.
•Steel Wool will damage laminates and stainless steel.
•Exposure to high humidity (above 55%) can cause
swelling and de-lamination.
BEST PRACTICES / LESSONS LEARNED
You play an essential role in safeguarding your investment
and rights to Shor-Line’s LIMITED WARRANTY. We
recommend:
1. Outside Laminated Side and Top Panels
Weekly cleaning of outside laminate surfaces to prolong
its longevity and to maintain its finish.
•Using a soft cloth or sponge, wash with warm soapy
water, non-bleach detergent, or a general purpose
cleaner (Windex, Glass Plus, PineSol, Fantastik,
Formula 409). Rinse thoroughly with fresh water. Dry
completely with a soft cloth to discourage water
spotting.
1. Laminated Side and Top Panels (continued)
•Non-oily furniture spray can be used keep surfaces
beautiful and to help hide any scratches in the surface.
To prevent build up, remember to clean the spray off
several times a year.
•Caution – Bleaches can cause discoloration and
prolonged exposure can damage the laminate finish. If
you choose to use a disinfectant that contains bleach,
rinse surfaces thoroughly several times with fresh water
and dry.
2. Inside Condo Units
Daily or weekly cleaning of all inside surfaces is
recommended. Use the mildest cleaning procedure that
will do the job effectively.
•Ordinary waste deposits and fluids can usually be
removed with warm soapy water. Use a soft cloth or
sponge. Rinse thoroughly with clear water and dry
completely with a soft cloth to discourage water
spotting.
•Minor scale build-up and some hard water spotting can
be removed by washing with vinegar followed by a
fresh water rinse and thorough drying.
•If rubbing, brushing, or scraping is required, use only
brushes with plastic or nylon fibers, and scrubbers
made of plastic or nylon. Ordinary steel wool or steel
brushes should never be used. Rinse thoroughly with
fresh water and dry completely with a soft cloth to
discourage water spotting.
•Stubborn deposits or tightly adhering debris may
require a commercial cleaning product. Scouring
powders will scratch the surfaces and should not be
used. Always review label statements on cleaning
products. Rinse thoroughly with fresh water and dry
completely with a soft cloth to discourage water
spotting.
3. Stainless Steel
Condo doors, door hardware, platform casters and legs
required proper care and cleaning. Because bleach,
deodorizing agents, disinfectants, and sanitizers can
corrode stainless steel, we want to stress the importance
of rinsing stainless steel components thoroughly with clear
water and drying completely each time you clean.
Also, always rinse Cat Condo stainless steel legs and
casters with clear water each time you mop area floors
using bleaches or disinfectants.

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SECTION 5: SHOR-LINE CUSTOMER INFORMATION
I. FREIGHT CLAIM & PRODUCT RECOVERY POLICY
Shor-Line does not abandon our commitment to customer
satisfaction when products are in transition to your office.
If merchandise is received damaged, defective, or shorted and:
•A Shor-Line freight carrier is responsible, we’ll replace or fix
the merchandise to your satisfaction and manage the freight
claim process.
•You chose an alternative carrier, we’ll gladly provide support
and guidance but you are responsible for product repair or
replacement, as well as, managing cost recovery efforts.
To recover product(s) and cost, a claimant must prove that
freight was damaged or short when delivered at your receiving
area. To improve the quality of claims, we offer best practices in
RECEIVING AND INSPECTING SHIPMENTS.
At a minimum, if problems exist with your shipment:
•Describe the damage or shortage on delivery receipt.
•Do not move damaged merchandise, its container, or its
inner packing material from the location you discovered
damage or shortage.
•Do not use damaged merchandise (if using, then stop).
•Call Shor-Line’s Technical Service Department immediately.
Important:
•After fifteen (15) calendar days of receipt of merchandise,
this policy becomes void.
•Failure to apply our instructions described in RECEIVING
AND INSPECTING SHIPMENTS may result in you owning
damaged products.
II. CUSTOMER SATISFACTION POLICY
If you are not fully satisfied with our product or your purchase
decision, Shor-Line will replace the product or credit your
account (excluding shipping and handling costs). We do
require you:
•Within fifteen (15) calendar days of receipt of the product, to
notify our Technical Service Department.
•To express in writing why you are not fully satisfied.
•Within thirty (30) calendar days, to return our product to
Shor-Line in satisfactory condition and in compliance with
our PRODUCT RETURN POLICY.
Important:
•This policy does not apply to specially designed,
discontinued, used, factory second, or repaired products.
•After fifteen (15) calendar days of receipt of our product, this
policy becomes void. Check our LIMITED WARRANTY if
product quality lessens over time.
•Shor-Line’s obligation is limited to providing the applicable
credit, which will be processed only after the receipt of the
returned product.
III. PRODUCT RETURN POLICY
There are several reasons why products are returned to Shor-
Line, namely repairs, replacements, and credit.
1. It is our policy to only pay freight for:
•IN-WARRANTY SERVICE (if product repair or replacement
is justified).
•Replacement of product is requested pursuant to:
CUSTOMER SATISFACTION POLICY (Note: not applicable
if credit is requested).
Important:
•Shor-Line will only pay for standard surface/ground shipping.
A customer must pay for overnight delivery or other special
requirements to expedite delivery.
2. If merchandise is damaged during transit AND a Shor-Line
freight carrier was responsible, it is our policy to invoice our
carrier for subsequent shipping costs.
If customer selected an alternative freight carrier who was
responsible, Shor-Line will not be responsible for any costs
related to product return or subsequent shipping.
Refer to RECEIVING AND INSPECTING SHIPMENTS for
terms, conditions, and procedures.
Please notify us of any return prior to shipping and obtain an
RMA (next page).
3. The customer is responsible to pay freight for all other types
of returns (out-of-warranty service, return for credit, etc.).
•Please notify us of any return prior to shipping and obtain
an RMA (next page).
•We recommend that you insure the shipment.
Regardless of circumstances or carrier, Shor-Line is not
responsible for damages during in-bound shipment.
•If your return / repair shipment is received in damaged
condition or shorted, we will notify you immediately. You will
need to notify the carrier and initiate a claim inspection.
Shor-Line will provide assistance, as necessary, to support
your claim.
4. All products returned for credit or returned without being
replaced or repaired are subject to a minimum 15%
restocking charge.
5. Products are to be returned only to the address provided on
RMA form (next page).
Contact SHOR-LINE at [phone] or [phone].
If in the United Kingdom phone [phone].

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SECTION 5:SHOR-LINE CUSTOMER INFORMATION
Important: All Returns Require an RMA Number
Products being returned for any reason or delivered for repair
must receive advance authorization from our Technical Service
Department. Before shipping, obtain a Return Merchandise
Authorization (RMA) number to ensure efficient processing of
your repair, replacement, or credit.
•RMA numbers should appear on the outside of the container
in BOLD print.
•Only the precise product and quantity specified on the
original RMA request should be returned with the RMA
number issued.
−If you intend to return additional products to us, a new
RMA number should be required.
Failure to obtain a valid RMA or follow these instructions may
delay the processing of your repair, replacement, or credit.
IV. PRODUCT REPAIR POLICY
There are several reasons why products require repair, namely
normal wear-and-tear, excessive use, abnormal conditions,
accidents, abuse, and inferior quality or workmanship.
1. Refer to LIMITED WARRANTY (paragraph two specifically)
to understand in-warranty and out-of-warranty terms and
conditions relating to repairs.
2. Refer to PRODUCT RETURN POLICY if a product needs to
be shipped to Shor-Line.
IV. PRODUCT REPAIR POLICY - continued
3. If merchandise is damaged during shipping but can be
repaired to your full satisfaction AND a Shor-Line freight
carrier was responsible, it is our policy to expedite repairs,
manage the freight claim, and invoice our carrier for costs
associated with repair and subsequent shipping.
If a customer selected an alternative freight carrier, Shor-
Line will not be responsible for any costs related to repair.
Refer to RECEIVING AND INSPECTING SHIPMENTS for
terms, conditions, and procedures.
4. Any replacement parts furnished at no cost to the Customer,
in fulfillment of the Shor-Line Limited Warranty, are
warranted only for the unexpired portion of the original
warranty.
5. Any services or repairs outside the scope of our Limited
Warranty shall be at Shor-Line’s rates and terms then in
effect.
Important:
•All repairs, regardless if in-warranty or out-of-warranty, need
to be initiated and authorized through our Technical Service
Department. Failure may result in a customer being
obligated for unauthorized expenses.
If shipping is required, Shor-Lines needs to issue you an RMA
(prior column) to ensure repairs are managed properly and
expeditiously.

15
SECTION 5: SHOR-LINE CUSTOMER INFORMATION
V. RECEIVING AND INSPECTING SHIPMENTS
INTRODUCTION
When preparing for transport, Shor-Line and a carrier inspected
product quality and count. Because problems occur during
transit, Shor-Line offers you best practices for receiving,
inspecting, and unpacking your merchandise.
Please help us file claims and protect yourself by applying the
following practices. Failure to concur can result in you
owning damaged products.
Important:
•After fifteen (15) calendar days of receipt of merchandise,
Shor-Line’s FREIGHT CLAIM & PRODUCT RECOVERY
POLICY becomes void.
A) AT TIME OF DELIVERY
1. VERIFY COUNT - Check the number of pieces (shipping
containers, cartons, etc.) received against the number listed
on carrier’s delivery receipt (i.e. Bill of Lading).
If no discrepancy:
•Go to: 2. INSPECT CONTAINERS FOR DAMAGE
If discrepancy (shortage):
•Write the number of pieces not delivered AND number of
pieces delivered on all copies of delivery receipt.
•Confirm the shortage by having driver sign all copies of
the delivery receipt. Retain a copy to file a claim for loss.
•Initiate carrier inspection and recovery processes:
−lf Shor-Line’s carrier delivered freight, call our Shor-Line
Technical Services Department immediately and we’ll
replace missing freight.
−lf customer-selected carrier delivered freight, contact
carrier and initiate inspection and claim processes.
2. INSPECT CONTAINERS FOR DAMAGE - Thoroughly
examine each shipping container for visible damage.
If no visible damage (containers are not crushed, torn, wet,
or otherwise damaged):
•Accept the shipment, retain copy of delivery receipt, and
continue to next page: B) AFTER ACCEPTANCE OF
FREIGHT
lf minor visible damage:
•Describe damage to container(s) in detail AND write
“subject to damages discovered” on all copies of delivery
receipt. This is critical for freight claims.
•Confirm your notation by having driver sign all copies of
the delivery receipt.
•Accept the shipment, retain copy of delivery receipt, and
continue to next page: B) AFTER ACCEPTANCE OF
FREIGHT
2. INSPECT CONTAINERS FOR DAMAGE - continued
lf severe visible damage:
•Write the number of containers damaged and describe
damage to container(s) on all copies of delivery receipt.
•Ask driver to inspect merchandise with you and open
container immediately. If driver will not inspect freight and
leaves premise,
−Write “Driver will not inspect merchandise” AND
“Subject to concealed damage” on all copies of delivery
receipt.
−Have the driver sign to confirm your notation and keep a
copy of the delivery receipt to file a claim.
−Continue to next page: B) AFTER ACCEPTANCE OF
FREIGHT
•Describe, in detail, all visible damage to merchandise on
all copies of delivery receipt.
•Write “Subject to damages discovered” on all copies of
delivery receipt and sign.
•Have the driver sign to confirm your notation on all copies
of delivery receipt.
•Keep a copy of the delivery receipt to file a claim.
•Initiate carrier inspection and recovery processes:
lf Shor-Line’s carrier delivered freight:
−Call our Shor-Line Technical Services Department
immediately and we’ll replace or fix product to your
satisfaction. Our team will coordinate product return
and/or repair pursuant to our PRODUCT RETURN
POLICY and PRODUCT REPAIR POLICY.
−We’ll request documentation from you, coordinate future
site inspection with carrier, and prepare you for site
inspection. Reference next page: C) SUPPORT
DURING SITE INSPECTION.
lf customer-selected carrier delivered freight:
−Decide if you want to accept or reject the entire
shipment. You may have the option to accept and reject
parts of the shipment. Speak with carrier.*
−Write the number of pieces you accept AND number of
pieces you reject on all copies of delivery receipt.
−Contact carrier and initiate inspection and claim
processes.
−Continue to next page.
* If the carrier abandons the merchandise (fails or refuses
to return shipment), consult your legal counsel regarding
disposition.

16
V. RECEIVING AND INSPECTING SHIPMENTS - continued
B) AFTER ACCEPTANCE OF FREIGHT
1. INSPECT MERCHANDISE -At the receiving area open
(unpack, uncrate, etc.) all containers, as soon as possible,
to ensure your expectations are met and to safeguard all
rights to a freight claim. Inspect shipment for:
•Concealed Damage – Damage to merchandise that could
not have been noted during delivery.
•Concealed Shortages – Loss of contents within a shipping
container that could not have been noted during delivery.
•Non-compliance with order specifications
If concealed damage or shortage discovered:
•Do not use. Keep damaged merchandise, container(s),
and inner packing materials at the receiving area.
•Keep damaged or shorted merchandise in its original
shipping container and in same condition when damage or
loss was discovered, until site inspection is completed.
•Move containers as little as possible.
•Initiate carrier inspection and recovery processes:
lf Shor-Line’s carrier delivered freight:
−Call our Shor-Line Technical Services Department
immediately and we’ll replace or fix product to your
satisfaction. Our team will coordinate product return
and/or repair pursuant to our PRODUCT RETURN
POLICY and PRODUCT REPAIR POLICY.
−We’ll request documentation from you within fifteen (15)
calendar days of freight acceptance.
−We’ll coordinate future site inspection with carrier and
prepare you for site inspection. Reference next column:
C) SUPPORT DURING SITE INSPECTION.
lf customer-selected carrier delivered freight:
−Contact carrier to describe damage or loss immediately.
Although not mandatory, confirm calls in writing,
specifically noting the date, time and person to whom
you spoke. Use documentation, if necessary, as
evidence that you contacted the carrier within the 15
day period.
−Provide requested documentation and schedule
inspection at your site. Reference next column:
C) SUPPORT DURING SITE INSPECTION.
Important:
•To recover product(s) and cost, a claimant must prove
damage or shortage existed at time of acceptance.
Therefore, moving freight prior to inspection or delaying
inspection too long can jeopardize claims.
•Often, a carrier cannot be held responsible unless
inspections are completed within 48 hours. At the latest,
shipping damage or shortage must be reported within 15
days of freight acceptance. Note: Fifteen (15) calendar
days after freight acceptance, Shor-Line’s FREIGHT
CLAIM & PRODUCT RECOVERY POLICY becomes void.
•Perform this inspection even if merchandise won’t be used
right away.
C) SUPPORT DURING SITE INSPECTION
1. A third-party freight inspector will inspect freight
containers, merchandise, and inner packing materials.
•Be present for the inspection and accompany the
inspector at all times he/she is on your premises.
•Provide copy of delivery receipt as evidence that shortage,
damage, and/or possible damage was noted at delivery.
•When inspection has been completed, read the inspector’s
report carefully and sign if you agree with the summary of
facts or conclusions. Do not sign if you disagree:
If Shor-Line is handling claim process:
−Call our Shor-Line Technical Services Department
and we’ll speak with inspector.
lf you are handling claim process:
−Consult your legal counsel regarding disposition.
•An inspection report is not a claim.
−Stop if Shor-Line is handling claim process.
−Continue if you are handling claim process.
D). AFTER INSPECTION
A freight claim is a written demand for a specific or
determinable amount of money for merchandise damaged
or lost during transit. The claim is written to the carrier
and contains sufficient information delivered within the
time limits specified in the delivery contract. To make a
successful freight claim, you must prove:
•Carrier received freight in good condition at Shor-Line
•Freight was damaged or short when delivered
•The dollar amount of damage or shortage
1. lf you are handling claim process:
Understand filing requirements and file claim within timeframe.
To make a successful freight claim, you must prove:
−Carrier received freight in good condition at Shor-Line
−Freight was damaged or short when delivered
−The dollar amount of damage or shortage
•Retain damaged merchandise until the claim is completely
resolved or until you are given disposition from the carrier.
You cannot use or dispose of the merchandise without
permission from the carrier.
−Do not return merchandise to Shor-Line unless carrier
grants permission AND we provide written authorization
(RMA). Reference: PRODUCT RETURN POLICY.
Failure to keep damaged freight voids any freight claim.
−If carrier wants to take damaged merchandise, obtain a
receipt from the driver at time of pick-up and file with
other documentation.
•After carrier has rendered a decision, make sure remedy
is completely satisfactory.
−Unless you are absolutely certain that your damaged
merchandise can be satisfactorily repaired, you should
seek replacement.
−If not satisfied, consult your legal counsel regarding
disposition.
Important:
•You are still responsible to pay the freight bill on time.
Your claim is a separate transaction.

17
SHOR-LINE CUSTOMER INFORMATION - continued
VI. LIMITED WARRANTY
Shor-Line warrants to the initial purchaser (CUSTOMER)
products, manufactured by Shor-Line, shall be free from
defects in materials and workmanship, under normal use
and service, for varying periods depending on the
particular product and subject to the limitations and
conditions set forth herein. If properly cleaned and
maintained, Shor-Line’s laminate products are warranted
to be free from such defects for their normal useful life.
Shor-Line’s mechanical and electrical products, parts,
devices and components (including such parts, devices
and components of stainless steel products), and other
non-stainless steel products are warranted to be free from
such defects for one year. Shor-Line disclaims any
express or implied warranty for products not manufactured
by Shor-Line and the only warranty available therefore to
CUSTOMER is that offered by the product’s
manufacturers.
The warranty period shall run from the date of delivery to
CUSTOMER. If within the applicable warranty period, a
product proves to be defective as described herein, Shor-
Line will repair or replace the product, at Shor-Line’s sole
discretion, conditional upon CUSTOMER’s written notice
of the defect within fifteen (15) days after its discovery.
Upon receipt of CUSTOMER’s notice, including
substantiation of Customer’s status as the initial purchaser
and details of the defect, Shor-Line shall advise
CUSTOMER whether it plans to repair or replace the
product. Shor-Line’s obligation is solely limited to repair or
replacement of the defective product and in no event shall
Shor-Line be liable for transportation from or to Shor-Line
offices or any other expense which may arise in
connection with this Limited Warranty or the
aforementioned CUSTOMER SATISFACTION POLICY.
Shor-Line makes no other warranty or guarantee of any
kind whatsoever, whether express or implied, statutory or
otherwise, including but not limited to implied warranties of
fitness and/or merchantability. The above limited warranty
constitutes our only warranty and no person or entity is
authorized, on behalf of Shor-Line, to modify or expand
upon the provisions expressed in the limited warranty
statement. Shor-Line’s liability under the limited warranty
shall be limited as provided for above and the foregoing
shall be the customer’s sole remedy and recourse under
this contract. There are no warranties that extend beyond
the description of the face hereof and goods are sold as
is. Shor-Line Limited Warranty is only available to the
initial purchaser of its products.
VI. LIMITED WARRANTY - continued
Customer agrees to comply with all instructions and
specifications furnished by Shor-Line relating to
installation, care and application of products sold.
CUSTOMER agrees that it will not modify, misapply, or
misuse such products in any manner that would deviate
from Shor-Line’s instructions. Any repairs, alterations or
service provided by parties other than Shor-Line, or its
authorized representative may void this Limited Warranty.
This Limited Warranty shall not apply to normal wear and
tear, damage caused by accident, negligence, or
improper operation. This Limited Warranty shall not
apply if the information contained within CARE &
CLEANING OF YOUR CAT CONDO SYSTEM is not
followed. A metallurgist may analyze products made of
stainless steel to determine if harmful agents (like bleach)
or insufficient or improper cleaning practices caused
product degradation.
The Shor-Line’s Limited Warranty, made in connection
with this sale, shall not be effective and shall be void
unless such goods are applied and used in accordance
with Shor-Line’s instructions.
LIMITATION OF LIABILITY
Under no circumstances shall Shor-Line be liable to
buyer or any other person for any special, liquidated,
incidental or consequential damages, including without
limitation, damages based upon lost goodwill, lost sales
or profits, work stoppage, delay, product failure,
impairment of goods or otherwise and whether arising out
of breach of warranty, breach of contract, negligence or
otherwise, and in any case, Shor-Line’s liability for any
and all losses and damages sustained by Buyer and
others rising out of or by reason of this contract, shall not
exceed the original purchase price of the product upon
which liability is founded.
In no event shall any action be commenced against Shor-
Line more than one year after the cause of action with
respect to which the claim is made has accrued. Shor-
Line shall not be responsible for expenses for repairs not
made by Shor-Line without the prior written consent of
Shor-Line.

18
SHOR-LINE
Schroer Manufacturing Company
511 Osage
Kansas City, Kansas 66105, USA
Phone: [phone] or [phone]
Fax: [phone]
Web: www.shor-line.com
E-Mail: [e-mail]
SHOR-LINE LIMITED
Vale Business Park
Llandow
Cowbridge
Vale of Glamorgan
CF71 7PF
Wales, United Kingdom
Phone: [phone]
Fax: [phone]
Web: www.shor-line.co.uk
e-mail: [e-mail]