SHORE TEL 212k User manual

ShoreTel IP Phone 212k
User Guide
September 28, 2015

Legal Notices
ShoreTel IP Phone 212k User Guide 2
Document and Software Copyrights
Copyright © 1998-2015 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.
Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials
contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to
typographical, arithmetic or listing errors.
Trademarks
ShoreTel, ShoreTel (and logo), Brilliantly Simple, Brilliantly Simple Communication, ShoreTel Connect, ShoreTel Connect ONSITE, ShoreTel Connect CLOUD, and
ShoreTel Connect HYBRID are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel logo is a trademark of ShoreTel,
Inc. in the United States and/or other countries.
All other copyrights and trademarks herein are the property of their respective owners.
Patents
The ShoreTel IP Phone 212k is covered by patents as listed at http://www.shoretel.com/about/patents.html.
Version Information
ShoreTel IP Phone 212k User Guide
Document Part Number: 850-1061-06
Date: September 28, 2015
Company Information
ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, California 94085 USA
+1.408.331.3300
+1.408.331.3333 (fax)
www.shoretel.com

ShoreTel IP Phone 212k User Guide 3
Chapter 1 ShoreTel IP Phone 212k . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Your Phone's Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Guide to Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
LED Color Guide for ShoreTel 212k Custom Buttons . . . . . . . . . . . . . . 8
LOGGING IN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
MANAGING CALLS – BASIC FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . 12
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering Additional Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Placing a Call On or Off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Redialing and Checking Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . 16
AUDIO CONTROLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting Ring Tone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting Speakerphone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Muting an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
VOICE MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Logging Into the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Logging In from Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Logging In from an External Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Leaving a Message and Message Options . . . . . . . . . . . . . . . . . . . . . 23
OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Changing Availability and Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing Automatic Off Hook Preference . . . . . . . . . . . . . . . . . . . . . . 25
Changing Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Programming Your Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Changing the Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Enabling or Disabling Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . 29
DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
MANAGING CALLS – ADVANCED FEATURES . . . . . . . . . . . . . . . . . . . . 30
Programmable Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Bridged Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Silent Monitor / Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Silent Coach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Shared Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Table of Contents

Table of Contents
4UserGuide ShoreTel IP Phone 212k
Shared Call Appearance Inbound and Outbound Calls . . . . . . . . . . . . 36
Extension Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Picking Up the Night Bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Toggling the Hunt Group Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Overhead Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Parking and Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
ShoreTel CONNECT Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
WEB ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Viewing Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Rebooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adjust Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
QUICK REFERENCE OF COMMON STAR CODES . . . . . . . . . . . . . . . . . 42
Office Anywhere Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

CHAPTER
ShoreTel IP Phone 212k User Guide 5
1. ShoreTel IP Phone 212k
GETTING STARTED................................................................................................... 7
Your Phone's Display............................................................................................ 7
Guide to Status Icons............................................................................................ 7
LED Color Guide for ShoreTel 212k Custom Buttons........................................... 8
LOGGING IN............................................................................................................. 11
MANAGING CALLS – BASIC FEATURES ............................................................... 12
Placing Calls....................................................................................................... 12
Answering Calls.................................................................................................. 13
Answering Additional Calls ................................................................................. 15
Transferring a Call .............................................................................................. 15
Making a Conference Call .................................................................................. 15
Using the Intercom ............................................................................................. 16
Placing a Call On or Off Hold.............................................................................. 16
Redialing and Checking Missed Calls ................................................................ 16
AUDIO CONTROLS.................................................................................................. 17
Adjusting Ring Tone Volume............................................................................... 17
Adjusting Handset Volume ................................................................................. 17
Adjusting Headset Volume ................................................................................. 18
Adjusting Speakerphone Volume........................................................................ 18
Muting an Active Call .......................................................................................... 18
VOICE MAIL.............................................................................................................. 18
Logging Into the Main Menu ............................................................................... 18
Logging In from Another Extension .................................................................... 18
Logging In from an External Phone .................................................................... 18

6UserGuide ShoreTel IP Phone 212k
ShoreTel IP Phone 212k
1
Leaving a Message and Message Options ........................................................ 23
OPTIONS .................................................................................................................. 24
Changing Availability and Forwarding ................................................................ 25
Changing Automatic Off Hook Preference.......................................................... 25
Changing Ring Tone ........................................................................................... 26
Programming Your Custom Buttons ................................................................... 26
Changing the Agent State................................................................................... 28
Enabling or Disabling Handsfree Mode .............................................................. 29
DIRECTORY ............................................................................................................. 29
MANAGING CALLS – ADVANCED FEATURES....................................................... 30
Programmable Custom Buttons ......................................................................... 30
Bridged Call Appearances.................................................................................. 33
Silent Monitor / Barge In ..................................................................................... 34
Silent Coach ....................................................................................................... 34
Shared Call Appearances................................................................................... 35
Shared Call Appearance Inbound and Outbound Calls...................................... 36
Extension Monitoring .......................................................................................... 36
Whisper Page ..................................................................................................... 37
Picking Up the Night Bell .................................................................................... 37
Toggling the Hunt Group Status.......................................................................... 37
Overhead Paging................................................................................................ 38
Using Group Paging ........................................................................................... 38
Parking and Unparking Calls .............................................................................. 38
ShoreTel CONNECT Client ....................................................................................... 39
WEB ACCESS .......................................................................................................... 39
TROUBLESHOOTING .............................................................................................. 40
Viewing Phone Information................................................................................. 40
Adjust Display Contrast ...................................................................................... 42
Adjust Display Contrast ...................................................................................... 42
QUICK REFERENCE OF COMMON STAR CODES................................................ 42
Office Anywhere Features .................................................................................. 43

ShoreTel IP Phone 212k GETTING STARTED
1
ShoreTel IP Phone 212k User Guide 7
GETTING STARTED
Welcome to your ShoreTel™ IP phone! This user guide will help you configure your phone, learn how
to make and take calls, as well as use advanced features.
Your Phone's Display
Your ShoreTel IP phone displays information about name and extension, Availability, call lines,
monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and
your phone’s operating status.
In the idle state, the first row of your phone displays the time and date. This information scrolls to
display the system name.
The second row displays the number of missed calls, voice messages and agent state. This
information scrolls to display the user's name and Availability.
Guide to Status Icons
Your ShoreTel 212k IP phone offers the following icons to help indicate the operational state of the
device.
Handset with
Finger Rest
LCD Display
79 x 134 pixels,
monochrome
Indicator LED
Flashing light alerts
you to incoming calls
and unheard voice
messages.
Function Keys
Perform core
telephony functions.
Microphone
Audio Control Keys
Volume button
controls handset,
headset, speaker, and
ring volume. Headset,
mute, and speaker
keys illuminated when
functions are active.
Speaker
Delivers high quality
wide-band sound. Dial Pad
Vinyl overlay imprinted
with international symbols
Function Keys overlay
Headset Jack
Custom Buttons
12 custom buttons
with tri-color indicators
can be configured as
call appearances,
monitored exten-
sions, bridged call
appearances, or
programmed feature
keys.
Handset Jack
Menu Key
Select Key

8UserGuide ShoreTel IP Phone 212k
ShoreTel IP Phone 212k LED Color Guide for ShoreTel 212k Custom Buttons
1
LED Color Guide for ShoreTel 212k Custom Buttons
The table below provides information about the LED colors and blink patterns associated with the
various operational states. Values shown in the table below apply to ShoreTel 6.1 (build 11.15.2603.0)
and higher.
Unheard Voice Messages
Missed Calls
Logged Into Workgroup
Logged Into Workgroup (In Wrap-Up)
Logged Out of Workgroup
Redial Last Dialed Number
Redial Last Received Number
Redial Last Missed Number
LED Color and
Blink Pattern State
Call Appearance States
Off Idle
Orange
Steady on
Idle and DND
Off Idle and Message Waiting
Orange
Steady on
Idle, Message Waiting and
DND
Green
Steady on
Off Hook
Green
Steady on
Active Call
Green
Steady on
Active Conference Call
Green
Steady on
Remote Hold
Green
1000ms on, 1000ms
off
Offering Call

ShoreTel IP Phone 212k LED Color Guide for ShoreTel 212k Custom Buttons
1
ShoreTel IP Phone 212k User Guide 9
Orange
250ms on, 250ms off
Held or Parked Call or
Conference Call
Red
Steady on
Whisper Page Call
Red
Steady on
Active Call Whisper Muted
LED Color and
Blink Pattern State
Extension Monitor States
Off Idle
Orange
Steady on
Idle and DND
Off Idle and Message Waiting
Orange
Steady on
Idle, Message Waiting and
DND
Green
1000ms on, 1000ms
off
Offering Call
Green
Steady on
Active Call Picked Up
Orange
250ms on, 250ms off
Held or Parked Call or
Conference Call
Red
Steady on
Monitored Ext. on Active
Call
Red
Steady on
Monitored Ext. on
Conference Call
Green
200ms on, 100ms
off, 700ms on,
1000ms off
Monitored Ext on active
Call + Offering Call
Green
800ms on
Orange
200ms on
Picked up Monitored Ext.
Call + Monitor Ext on Active
Call
LED Color and
Blink Pattern State
Call Appearance States

10 User Guide ShoreTel IP Phone 212k
ShoreTel IP Phone 212k LED Color Guide for ShoreTel 212k Custom Buttons
1
Orange
200ms on, 100ms
off,
200ms on, 500ms off
Picked up Monitored Ext.
Call and Held + Monitor Ext
on Active Call
Orange
200ms on
Green
800ms on
Orange
200ms on
Green
100 on
Picked up Monitored Ext.
Call + Monitor Ext held
Active Call
LED Color and
Blink Pattern State
Bridged Call Appearance
States
Off Idle
Green
1000ms on, 1000ms
off
Offering Call
Green
Steady on
Active Call Picked Up
Red
Steady on
Line In-Use
Orange
250ms on, 250ms off
Held or Parked Call or
Conference Call
LED Color and
Blink Pattern State
Feature Key With
Extension Target States
Off Idle or Offering Call
Red
Steady on
Connected or Held Call
Orange
Steady on
DND
LED Color and
Blink Pattern State
Extension Monitor States

ShoreTel IP Phone 212k LOGGING IN
1
ShoreTel IP Phone 212k User Guide 11
LOGGING IN
If you are using your phone for the first time and no extension has been assigned, the phone's display
shows “Available.” You can place calls but not receive them. You need to log in, change your
password, record your name, and assign your extension to this phone. To log in:
Press .
Enter the extension number assigned to you by your system administrator.
If your system administrator assigned you a password, enter it now (otherwise enter a default
password of 1234), and press .
Enter a new password followed by . Check with your system administrator for password
length. Repeat to confirm password.
Speak your name and press , then press one of the following options:
Red
Steady on
(Dial/Transfer Mailbox
Only) MWI
Green
1000ms on, 1000ms
off
(Pickup, Pick/Unpark,
Pickup NightBell Only)
Offering
Orange
250ms on, 250ms off
(Unpark, Pick/Unpark Only)
Held/Parked
LED Color and
Blink Pattern State
Toggle Functions
(Record, Whisper Mute)
Off Function Off
Orange
Steady on
Function Available
Orange
500ms on, 500ms off
Record Active
Orange
500ms on, 500ms off
Whisper Mute Active
LED Color and
Blink Pattern State
Feature Key With
Extension Target States
Voice Mai l

12 User Guide ShoreTel IP Phone 212k
ShoreTel IP Phone 212k MANAGING CALLS – BASIC FEATURES
1
Accept
Review
Re-record
Delete
Cancel
To assign your extension, press for voice mail options, and then press to re-assign the
extension. Then, press to confirm assignment.
You are now logged in. Your phone can receive calls, and you can check for new messages. With
appropriate permissions (granted by your system administrator), you can log into any ShoreTel IP
phone on your network to assign your extension to that phone.
Your extension number now appears on the display, next to the first custom key. The time and date
appear at the top of the display, and an abbreviated version of your name appears on the second line.
Your full name scrolls across the display, along with information about your Availability and the system
name.
MANAGING CALLS – BASIC FEATURES
Placing Calls
Using the Handset
To place an internal call, pick up the handset and enter the extension. To place an external call, enter
the trunk access code, then the phone number.
To end a call, hang up the handset.
Using the Speakerphone
To place an internal call, press the Speakerphone button and enter the extension. To place an
external call, enter the trunk access code, then the phone number.
To end a call, press the Speakerphone button again.
Using the Headset
To place an internal call, press the Headset button and enter the extension. To place an external
call, enter the trunk access code, then the phone number.

ShoreTel IP Phone 212k Answering Calls
1
ShoreTel IP Phone 212k User Guide 13
To end a call, press the Headset button again.
The figure below shows the information that appears on your ShoreTel 212k IP phone when an
outbound call is placed.
Answering Calls
Ring tones and the flashing red LED light in the top right corner of your phone identify an incoming call.
A double ring signifies an internal call while a single ring indicates an external caller. The caller’s name
and number may appear on your display if the information is available.
To answer the call, do one of the following:
Outbound call: ShoreTel 212k
Call Recipient’s Extension
Call Recipient’s Name
Caller’s Name
(alternates with
Trunk Information
scrolled across
display)
Caller’s
Number
Inbound call: ShoreTel 212k

14 User Guide ShoreTel IP Phone 212k
ShoreTel IP Phone 212k Answering Calls
1
Using the Handset
To answer a call, pick up the handset when the phone rings.
To end a call, hang up the handset.
Using the Speakerphone
To answer a call, press the Speakerphone button . The LED lights green.
To end a call, press the Speakerphone button again.
Using the Headset
To answer a call, press the Headset button . The LED lights green.
To end a call, press the Headset button again.
Sending a Call to Voice Mail
When an incoming call arrives, you can press the Menu button which will cause the following
menu to appear:
Press the custom button next to the To VM soft key to send the caller directly to your voice mailbox.
Alternatively, you can press the Menu button to return to the previous display.
Diverting a Call
You can send an incoming call to another extension or to an outside number without answering it.

ShoreTel IP Phone 212k Answering Additional Calls
1
ShoreTel IP Phone 212k User Guide 15
Press the Transfer button .
Enter the number, or press the extension's custom key.
Wait for the timeout period to expire, or simply hang up the handset, to complete the transfer to an
extension.
Answering Additional Calls
With the appropriate permissions (set by your system administrator), your 212k phone can receive up
to 12 incoming calls at once simply by pressing one of the custom buttons which has been
programmed for a call appearance. If you receive an incoming call while you are on the phone, you
can press the custom call appearance key to answer the incoming call, and the current call will
automatically be put on hold.
Transferring a Call
To transfer a call from your extension to another number:
Press the Transfer button . The call is put on hold.
At the prompt, dial the number (or press the extension's custom key, or use the Directory to find
the party).
a. Complete a blind transfer by hanging up or by pressing the Transf soft key.
b. Speak to the recipient before transferring. After consultation, press the Yes soft key to
complete the transfer, or press the No soft key to abandon the transfer and return to the
original call.
Making a Conference Call
To conference a party into a connected call:
Press the Conference button . The call is put on hold.
Enter the extension of the party you would like to conference.
When the far end answers, you can consult with the party and press the “Yes” soft key to complete
the conference. Otherwise, press the “No” soft key to disconnect the party you added and to return
to the original call.
You can list the conference call participants by pressing the Menu button (List). To drop one of
the parties, press the associated button for that party and confirm with “Yes” to drop the party or
“No” to return to the list.
With the appropriate permissions (set by your system administrator), you can conference up to six
parties in a single call.
Transfe r
Transfe r
Confe renc e

16 User Guide ShoreTel IP Phone 212k
ShoreTel IP Phone 212k Using the Intercom
1
Using the Intercom
The Intercom function allows you to connect with another party without ringing the party through a call
line. To use this feature, you must have the appropriate permissions (set by your system
administrator). The recipient must be using a ShoreTel IP phone. To intercom another party:
Press .
Enter the party’s extension, or press the custom key associated with the extension.
To end the call, press the Speakerphone button .
Placing a Call On or Off Hold
To place a call on hold, press the Hold button , or press the call's custom key, if available. On the
ShoreTel 212k phone, the custom key blinks green, at which point you can safely place the handset on
hook (or press the speaker or headset button) without ending the call. To take the call off hold, press
the custom key with the blinking green LED, or press the Hold button again.
If you are not on another call while a call is on hold, you will hear a reminder ring in 15 seconds and at
one-minute intervals after that. If you have received several calls, you will receive a reminder ring for
the call that has been on hold the longest.
If you have multiple calls on hold, you can press the green blinking LED associated with the call that
has been placed on hold to answer that call.
Redialing and Checking Missed Calls
You can use the Redial function to dial not only the last number you called, but the last several calls
you made or received, including those you missed, which are denoted by the icon. To redial a call:
Press . Press it again to dial the last number you called.
or
Press the Redial button to display a list of previously dialed numbers, as shown below.
Note
An intercom call overrides the Availability on the dialed extension. This allows you to intercom even
when the dialed extension is forwarded always to voice mail.
Inte rco m
Hold
Hold
Redial
Redial

ShoreTel IP Phone 212k AUDIO CONTROLS
1
ShoreTel IP Phone 212k User Guide 17
Press the custom button to the left of the number you want to dial. The custom buttons to the right
of the number are disabled when the redial menu is active.
You can press the Select button (Show), followed by one of the custom buttons next to a
phone number to display the date and time that call was placed, received, or missed. Alternately,
you can press the Menu button to exit.
You can also press the custom buttons associated with the Up and Down soft keys to scroll
through dialed numbers, one page at a time.
AUDIO CONTROLS
Adjusting Ring Tone Volume
To adjust the ring volume while the handset is on hook and the speakerphone is off, press and
on the volume button. By pressing repeatedly, you can turn the ringer volume off.
Adjusting Handset Volume
To adjust the handset volume while the handset is off hook,
press and on the volume button.
Asterisk
indicates last
dialed number
ShoreTel 212k Redial Interface
Pressing Show
button displays
date and time
number was
dialed
Press to page
down through
previous numbers
Press to page
up through
previous
numbers

18 User Guide ShoreTel IP Phone 212k
ShoreTel IP Phone 212k Adjusting Headset Volume
1
Adjusting Headset Volume
To adjust the headset volume while the headset LED is illuminated,
press and on the volume button.
Adjusting Speakerphone Volume
To adjust the speakerphone volume while the speakerphone LED is illuminated, press and on
the volume button.
Muting an Active Call
To mute the active call, press the Mute button . The LED turns red. To un-mute the call, press the
button again.
VOICE MAIL
A steadily flashing light on your phone’s upper right corner, as well as stutter dial tone, signifies that
you have unheard messages. The number of unheard messages appears on the idle screen of your
phone’s display by the icon .
Logging Into the Main Menu
To log in to the main voice mail menu, press the Voice Mail button , then enter your password
followed by . (Your default password is 1234.)
Logging In from Another Extension
To log in to the main voice mail menu from another extension, press the Voice Mail button ,
followed by , then your extension, followed by your password, and then .
To log in to the main voice mail menu from an analog phone, press , then your extension,
followed by your password, and then .
Logging In from an External Phone
To log in to the main voice mail menu from an external phone, dial the voice mail access number
provided by your system administrator, press , then your extension, then your password followed
by .
Listening to and Interacting with New Messages
Voice Mai l
Voice Mai l

ShoreTel IP Phone 212k Logging In from an External Phone
1
ShoreTel IP Phone 212k User Guide 19
From the Main Menu, you can listen to and replay new messages by
pressing . To interact with new messages, press one of the following:
Replay the message
Save the message
Delete the message
Forward the message
After recording the prefacing remark, press:
If correct
Review
Re-record
Cancel recording
After addressing the message, press to mark it urgent, or simply hang up to send the
message.
Reply to the message
Choose one of the following options:
Reply with a voice message
Reply with a call back
Return to the previous menu
Hear envelope information (time and date sent)
Move backward
While listening to a message, you may “rewind” to several seconds earlier in the message.
Pause
Move forward
While listening to a message, you may “fast forward” to several seconds later in the message.
Followed by to Transfer to Assistant

20 User Guide ShoreTel IP Phone 212k
ShoreTel IP Phone 212k Logging In from an External Phone
1
While listening to a message, you may contact the assistant to inquire or share information about a
voice mail.
Continue to next message
Cancel message review
Sending Messages from Voice Mail
From the Main Menu, you can send messages by pressing . The following options are available
while recording your message:
Cancel
Done recording
Review
Re-record
After you are satisfied with your recording, you will be prompted to enter the recipient’s extension. At
this time, you have the option to press:
Additional addressing options
Look up recipient by name in a directory
Specify a personal distribution list
Broadcast to all extensions
Cancel addressing options
After the message is addressed, if desired, you can press:
Mark / unmark urgent
Request return receipt
Listening to Saved Messages
From the Main Menu, you can listen to saved messages by pressing . To interact with saved
messages, press any one of the options under Listening to and Interacting with New Messages on
page 18 (except for option 2).
Mailbox Options
Press to access various options for your personal mailbox, then press one of the following: