Sierra Wireless AirCard 330U User manual

Sierra Wireless
AirCard®330U
www.sierrawireless.com
QUICK START GUIDE
GUIDE DE DÉMARRAGE RAPIDE

1
Welcome to the AirCard 330U
Quick Start Guide
This Quick Start Guide provides instructions for installing
and using your AirCard 330U.
Your package contains:
• AirCard 330U with TRU-Install
• This Quick Start Guide
• USB cable
• Screen clip
You can use the AirCard 330U with these operating
systems:
• Windows®7
• Windows Vista®
• Windows XP
• Mac OS®X 10.5 or later
Windows and Mac 64-bit editions are also supported.
USB connector
Power LED
Data LED
External antenna connectors

2
English
The AirCard 330U modem is TRU-Install enabled and
does not require a CD for installation.
Remove the back cover and insert the SIM card as
shown in the illustrations.
Installation
1
microSD slot
SIM card slot SIM card
Replace the back cover.

3
Insert the AirCard 330U modem into the USB port.
2
Windows
The software installation process starts automatically.
Follow the on-screen prompts to install Watcher. If the
installation does not start automatically, see page 7.
Mac OS X
1. Double-click the installer package when it
appears. If the installer package does not appear,
see page 7.
2. Restart your computer when prompted to do so to
complete the installation.
3. After the installation is complete, if the message
“A new network interface has been detected”
appears:
a. Click the Network Preferences... button.
b. In the Network window, click Apply.
Your AirCard 330U is ready to connect.

4
Windows 7 Mobile Broadband*
To connect to the network using Windows 7
Mobile Broadband:
1. Click the signal strength icon in the system
tray.
The Mobile Broadband connection window opens.
2. Select your network and click Connect.
Note: Features such as SMS are only available by using
Watcher.
*This product has passed Microsoft-designed tests for a
high standard of performance, reliability, and compatibility
with Windows 7.
Using Watcher
Start Watcher (Windows)
To launch Watcher:
• Double-click the Watcher icon on your desktop.
• In Windows Vista or Windows 7, select
Start > All Programs > Sierra Wireless > AirCard
Watcher.
• In Windows XP, select Start > Programs > Sierra
Wireless > AirCard Watcher.
Start Watcher (Mac)
To launch Watcher:
• Click the Watcher icon in the dock.
• In Finder, select Go > Applications > AirCard
Watcher.

5
The two LEDs show the current status of the AirCard 330U
modem.
LED Operation
Color / State Power LED Data LED
Off Not powered
Unable to
detect service
Blinking —
LTE network
detected
Blinking
Firmware is
updating.
Do not remove
your AirCard
330U.
4G network
detected
Blinking Initializing
2G network
detected
Solid —
Connected to a
LTE network
Solid Powered on
Connected to a
4G network
Solid AirCard 330U
error
Connected to a
2G network
For LED troubleshooting information, see page 10.

6
Remove the AirCard 330U modem
Windows
1. Exit Watcher.
2. Remove the AirCard 330U modem by pulling it straight
out from the USB port.
Mac OS X
1. Exit Watcher.
2. If a microSD card is inserted in the AirCard 330U
modem, locate the AirCard 330U in Finder, select the
drive, and click the Eject icon.
3. Remove the AirCard 330U modem by pulling it straight
out from the USB port.
View the User Guide
The User Guide provides additional operating information,
troubleshooting suggestions, and specifications for the
AirCard 330U modem.
• In Windows XP, select Start > Programs > Sierra
Wireless and then double-click the PDF file.
• In Windows Vista or Windows 7, select Start > All
Programs > Sierra Wireless and then double-click the
PDF file.
• In Mac OS X, in Finder, select Go > Applications >
Sierra Wireless and then double-click the PDF file.

7
Wh
at
do
I
do
if
t
h
e
so
f
t
w
a
r
e
in
sta
ll
at
i
o
n
does
not start automaticall
y
(
Windows
)
or I don't
see the Installer packa
g
e
(
Mac
)
?
W
in
do
ws
1
.
D
ou
bl
e-c
li
c
k
M
y
Compute
r
(
Windows XP
)
or
C
om
-
p
u
t
er
(
Windows Vista, Windows 7
)
on
y
our desktop
.
2
. Click the
TRU
-
I
nsta
ll
d
r
i
ve.
3
.
U
n
d
er t
h
e
TRU
-
I
nsta
ll
d
r
i
ve, open t
h
e
Wi
nfolder and
double-clic
k
Setu
p
.ex
e
. Follow the on-screen
p
rom
p
ts
to install the software
.
For additional information about the AirCard 330U
,
refer
to the User
G
uide. If the software failed to install, you’ll
find the
U
ser
G
uide in M
y
C
omputer > TRU-Install >
W
i
n
(
Windows XP
)
or
C
omputer > TRU-Install > Win
(Windows Vista, Windows 7).
Mac OS
X
I
f
y
ou do not see the Watcher window:
1
.
O
pen
Fi
nder
.
2
.
U
nder
De
vi
ces
,
clic
k
Air
C
ard
330U
.
3
. Double-click the installer package
.
For additional information about
y
our Air
C
ard 330U, refer
to the User
G
uide.You’ll find it in
Fi
nder > Appl
i
cat
i
ons >
S
ierra Wireless
.
Frequent
ly
As
k
e
d
Questions
Does the latest version of Watcher work with
my other Sierra Wireless modems?
Y
es, Watcher is backwards com
p
atible with all Sierra
Wireless USB and ExpressCard modems. It is not
compatible with non-Sierra Wireless products.

8
When do I use the extension cable?
If the orientation of your computer’s USB port or the thick-
ness of your computer are such that pressure is applied
to the end or side of the AirCard 330U, you may damage
the AirCard 330U or your computer. In such cases, do not
insert the AirCard 330U directly into your computer’s USB
port. Use the USB extension cable and laptop clip instead.
What are some ways I can optimize my data
usage?
• Close any unnecessary applications running in the
background.
• Set the web browser’s home page to a web site with
minimal graphics (e.g. Google™).
• Configure automatic software updates to notify you
before installation begins.
• Configure Outlook®, Entourage®, or Mail to retrieve
emails less frequently or to retrieve them manually.
• Configure Outlook, Entourage, or Mail to download
email headers only (i.e. not the full email).
What tools are available to help me monitor
my data usage?
You can keep track of your data usage in Watcher. For
details, see the User Guide (available in Windows — Start
> All Programs > Sierra Wireless and in Mac Finder,
select Applications > Sierra Wireless).
You can set Watcher to automatically check for updates.
For more information see the Watcher Help (select Help >
Help topics.)

9
Unable to connect?
1. Check the physical connection of the AirCard 330U.
(Remove and reinsert it.)
2. Try another USB port. Do not use a hub or any external
equipment.
Once connected, what do I do if I have trouble
with my email account or Internet browser?
1. Check the browser settings:
a. Select File. Ensure there is no check mark next to
“Work Offline”.
b. Select Tools > Internet Options.
• General tab. Delete Cookies and Temp files,
and clear History.
• Privacy tab. Disable the Pop-up Blocker.
• Connections tab > LAN settings. Ensure that
all check boxes are clear (no check marks).
• Advanced tab. Restore Default settings.
2. Consult the help systems on your email or Internet
browser to find troubleshooting help specific to what
you are doing.