Sierra Wireless AirCard User manual

Sierra Wireless AirCard Modem
User Guide
2131233
Rev 1.0

Rev 1.0 Nov. 09 3
Important Notice Duetothenatureofwirelesscommunications,transmission
andreceptionofdatacanneverbeguaranteed.Datamaybe
delayed,corrupted(thatis,haveerrors)orbetotallylost.
Althoughsignificantdelaysorlossesofdataarerarewhen
wirelessdevicessuchastheSierraWirelessmodemareusedin
anormalmannerwithawell‐constructednetwork,theSierra
Wirelessmodemshouldnotbeusedinsituationswherefailure
totransmitorreceivedatacouldresultindamageofanykind
totheuseroranyotherparty,includingbutnotlimitedto
personalinjury,death,orlossofproperty.SierraWireless
acceptsnoresponsibilityfordamagesofanykindresulting
fromdelaysorerrorsindatatransmittedorreceivedusingthe
SierraWirelessmodem,orforfailureoftheSierraWireless
modemtotransmitorreceivesuchdata.
Safety and Hazards DonotoperatetheSierraWirelessmodeminareaswhere
blastingisinprogress,whereexplosiveatmospheresmaybe
present,nearmedicalequipment,nearlifesupportequipment,
oranyequipmentwhichmaybesusceptibletoanyformof
radiointerference.Insuchareas,theSierraWirelessmodem
MUSTBEPOWEREDOFF.TheSierraWirelessmodemcan
transmitsignalsthatcouldinterferewiththisequipment.
DonotoperatetheSierraWirelessmodeminanyaircraft,
whethertheaircraftisonthegroundorinflight.Inaircraft,the
SierraWirelessmodemMUSTBEPOWEREDOFF.When
operating,theSierraWirelessmodemcantransmitsignalsthat
couldinterferewithvariousonboardsystems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. Sierra Wireless
modems may be used at this time.
Thedriveroroperatorofanyvehicleshouldnotoperatethe
SierraWirelessmodemwhileincontrolofavehicle.Doingso
willdetractfromthedriveroroperatorʹscontrolandoperation
ofthatvehicle.Insomestatesandprovinces,operatingsuch
communicationsdeviceswhileincontrolofavehicleisan
offence.
Limitation of
Liability Theinformationinthismanualissubjecttochangewithout
noticeanddoesnotrepresentacommitmentonthepartof
SierraWireless.SIERRAWIRELESSANDITSAFFILIATES
SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL
DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,
CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES
INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

AirCard Modem User Guide
42131233
REVENUEORANTICIPATEDPROFITSORREVENUE
ARISINGOUTOFTHEUSEORINABILITYTOUSEANY
SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS
AND/ORITSAFFILIATESHASBEENADVISEDOFTHE
POSSIBILITYOFSUCHDAMAGESORTHEYARE
FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.
Notwithstandingtheforegoing,innoeventshallSierra
Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor
inconnectionwiththeSierraWirelessproduct,regardlessof
thenumberofevents,occurrences,orclaimsgivingriseto
liability,beinexcessofthepricepaidbythepurchaserforthe
SierraWirelessproduct.
Patents Portionsofthisproductmaybecoveredbysomeorallofthe
followingUSpatents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 7,295,171 7,287,162 D442,170 D459,303
D599,256 D560,911
andotherpatentspending.
Thisproductincludes
technologylicensedfrom:
ManufacturedorsoldbySierraWirelessoritslicenseesunder
oneormorepatentslicensedfromInterDigitalGroup.
Copyright ©2009SierraWireless.Allrightsreserved.
Trademarks “HeartoftheWirelessMachine®”isaregisteredtrademarkof
SierraWireless.Watcher®isatrademarkofSierraWireless,
registeredintheEuropeanCommunity.
SierraWireless,theSierraWirelesslogo,theredwavedesign,
thered‐tippedantenna,andTRU‐Installaretrademarksof
SierraWireless.
Windows®isaregisteredtrademarkofMicrosoftCorporation.
QUALCOMM®isaregisteredtrademarkofQUALCOMM
Incorporated.Usedunderlicense.
Macintosh®isatrademarkofAppleInc.,registeredintheU.S.
andothercountries.
Othertrademarksarethepropertyoftherespectiveowners.
QUALCOMM
®
3G

Rev 1.0 Nov. 09 5
Contact
Information
ConsultourWebsiteforup‐to‐dateproductdescriptions,
documentation,applicationnotes,firmwareupgrades,trouble‐
shootingtips,andpressreleases:
www.sierrawireless.com
Revision History
Sales Desk: Phone: [phone]
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: [email protected]
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: [phone]
Web: www.sierrawireless.com
Revision
number Release date Changes
1.0 November 2009 New document

AirCard Modem User Guide
62131233

Rev 1.0 Nov. 09 7
Contents
AirCard Modem User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About the AirCard modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
AirCard modem features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connection management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Launching Watcher (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Launching Watcher (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Reinstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connect to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Care and maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . 20
Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Regulatory and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . . 23
Regulatory information for EU countries . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

AirCard Modem User Guide
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Rev 1.0 Nov. 09 9
AirCard Modem User Guide
About the AirCard modem
TheAirCard®thirdgeneration(3G)wirelessmodemenables
youtoconnecttotheInternet,sendandreceiveemail,connect
toacorporatenetworkorvirtualprivatenetwork(VPN),or
viewstreamingvideo,withouttheneedforacable.
Dependingonthemodel,theAirCardmodemcanconnect
eithertoaPCMCIA(PCCard)slotoranExpressCard®slot
onyourcomputer.
Note: When using the AirCard modem with a PC Card adapter, use
only the PC Card adapter that came with your modem. Your modem
may not work properly with adapters that are not specifically designed
for your product.
IfthemodemisTRU‐Installenabled,alltherequired
softwareisavailableonthemodem.Whenyousetupyour
modem,thesoftwareisinstalledonyourcomputer.Youdonot
needaninstallationCD.(Dependingonyourserviceprovider,
yourmodemmayincludeaninstallationCD.)
Services supported
Dependingonthemodel,yourmodemsupportsspeedsofup
to21Mbps(Megabitspersecond).However,actualspeed
dependsonnetworkconditionsandtheservicesthatyour
serviceprovideroffers.Contactyourserviceproviderandvisit
www.sierrawireless.comfordetails.
Maximumtheoreticaldataspeedsare:
•EvolvedHighSpeedPacketAccess(EvolvedHSPAor
HSPA+)—upto21 Mbps
•HighSpeedDownloadPacketAccess(HSDPA)—upto
7.2 Mbps
•HighSpeedUploadPacketAccess(HSUPA)—upto
5.76 Mbps
•ConcurrentHSDPA/HSUPA(HSPA)—upto3.6Mbps
downloadandupto1.5Mbpsupload
•UniversalMobileTelecommunicationsSystem(UMTS)—
384 kbps(kilobitspersecond)
•EnhancedDataratesforGSMEvolution(EDGE)—
236 kbps

AirCard Modem User Guide
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•GeneralPacketRadioService(GPRS)—56 kbps
GPRSandEDGEaresecondgeneration(2G)dataservices.
UMTS,HSDPA/HSUPA,andHSPA+are3Gdataservices.
Whenestablishingaconnection,yourmodemusesthefastest
availableservice.If,forexample,youareusingthemodemin
anareathathasEDGEservicebutnotUMTSorHSDPA/
HSUPAservice,themodemconnectsusingEDGEservice.
Oncetheconnectionisestablished,youhaveaccesstoall
Internetservices.
Your account and coverage area
IfyoupurchasedthemodemfromaGSMserviceprovider,
youmayalreadyhaveanaccountandaSIMcard.Otherwise,
yourretailershouldbeabletogiveyouthenamesof
companiesthatprovidetheseitems.
YoumusthaveanaccountwithaGSMserviceprovidertouse
themodem.Tousethemodem’s3Gcapability,youraccount
mustbewithaserviceproviderthatoffersHSDPA/HSUPAor
UMTSservice.(Themodemisbackwardscompatiblewith2G
service.)
Whenyouobtainyouraccount,youaregivenaSubscriber
IdentityModule(SIM)cardcontainingaccountinformation.
Beforeyouusethemodem,youmustinserttheSIMcardinto
it.(Dependingonyourserviceprovider,theSIMcardmay
alreadybeinserted.)
Yourabilitytoobtainservicedependsonthesefactors:
Note: The fee for service is
usually higher when you are
roaming (connected to a network
other than the one belonging to
your service provider).
•Networkcoverage — Youmustbewithinthenetwork
coveragearea.
•Serviceprovider — Ifyouarewithinthecoverageareaof
anetworkthatisnotoperatedbyyourownservice
provider,youcanobtainserviceonlyifthereisaroaming
agreementbetweenyourserviceproviderandthenetwork
operator.
•Accountprovisions — Youraccountmayrestrictyour
usagetocertainnetworksorlimittheamountoftimeyou
canusethenetwork.
•Frequencyband — Youcannotconnecttonetworks
operatinginbandsnotsupportedbyyourmodem,
regardlessofroamingagreementsoraccountprovisions.
MostserviceprovidershavecoveragemapsontheirWebsites.