Simoco SDM600 Series User manual
Simoco Wireless Solutions Simoco Wireless Solutions
Field House,
Uttoxeter Old Road,
Derby.
DE1 1NH.
Tel: +44 (0) 1332 375500
Fax: +44 (0) 1332 375501
www.simocowirelesssolutions.com
1270 Ferntree Gully Road,
Scoresby Victoria,
3179
Australia.
Tel: +61 (0)3 9730 3999
Fax: +61 (0)3 9730 3988
www.simocowirelesssolutions.com
SDM630 MOBILE RADIO
USER MANUAL
ISSUE 1.5
Document Number: TNM--U-E-0108
Unrestricted
Date: June 2019
© Simoco Wireless Solutions 2019
This page has been intentionally left blank.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 2
PREFACE
DECLARATION
This User Manual covers the Digital Mobile Radio (DMR) Operating Instructions for the
SDM630 Portable Radio Transceiver.
Any performance figures quoted are subject to normal manufacturing and service
tolerances. The right is reserved to alter the equipment described in this manual in the
light of future technical development.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
COPYRIGHT
All information contained in this document is the property of Simoco Wireless
Solutions All rights are reserved. This document may not, in whole or in part, be
copied, photocopied, reproduced, translated, stored, or reduced to any electronic
medium or machine-readable form, without prior written permission from Simoco
Wireless Solutions.
COMPUTER SOFTWARE COPYRIGHTS
The AMBE+2TM voice coding Technology embodied in this product is protected by
intellectual property rights including patent rights, copyrights and trade secrets of
Digital Voice Systems, Inc. This voice coding Technology is licensed solely for use
within this Communications Equipment. The user of this Technology is explicitly
prohibited from attempting to extract, remove, decompile, reverse engineer, or
disassemble the Object Code, or in any other way convert the Object Code into a
human-readable form. U.S. Patent Nos. #6,912,495 B2, #6,199,037 B1, #5,870,405,
#5,826,222, #5,754,974, #5,701,390, #5,715,365, #5,649,050, #5,630,011,
#5,581,656, #5,517,511, #5,491,772, #5,247,579, #5,226,084 and #5,195,166.
DISCLAIMER
There are no warranties extended or granted by this document. Simoco Wireless
Solutions accepts no responsibility for damage arising from use of the information
contained in the document or of the equipment and software it describes. It is the
responsibility of the user to ensure that use of such information, equipment and
software complies with the laws, rules and regulations of the applicable jurisdictions.
EQUIPMENT AND MANUAL UPDATES
In the interests of improving the performance, reliability or servicing of the equipment,
Simoco Wireless Solutions reserve the right to update the equipment or this document
or both without prior notice.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 3
ERRORS AND OMISSIONS
The usefulness of this publication depends upon the accuracy and completeness of the
information contained within it. Whilst every endeavour has been made to eliminate
any errors, some may still exist. It is requested that any errors or omissions noted
should be reported to either of the following who are part of Simoco Wireless
Solutions:
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 4
DOCUMENT HISTORY
This section provides you with details about the changes that are in each version of
this document.
Ver No Comments Technical
Author
1.0 Initial Issue Peter Jones
1.1 Changes to Support email addresses. Peter Jones
1.2 Simoco Australasia Customer Services Telephone number
change. Peter Jones
1.3 Details of Technical Support Ticket System added to Support
page. Peter Jones
1.4 Details of new Menu screens/options included and cor-
rections to function key allocations. Peter Jones
1.5 Format and branding changes Mark Preston
RELATED DOCUMENTS
1. TNM-U-E-0110. SDM630 DMR User Guide.
2. TNM-I-E-0038. SDM600 Installation Guide
To order printed copies of this or any of the above publications, please contact Simoco
Wireless Solutions. See the Support page for contact information.
A comprehensive list of documentation is available for download on the Simoco
website www.simocowirelesssolutions.com via the Partner Portal.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 5
TABLE OF CONTENTS
PREFACE 3
DECLARATION 3
COPYRIGHT 3
COMPUTER SOFTWARE COPYRIGHTS 3
DISCLAIMER 3
EQUIPMENT AND MANUAL UPDATES 3
ERRORS AND OMISSIONS 4
DOCUMENT HISTORY 5
RELATED DOCUMENTS 5
LIST OF FIGURES 9
PERSONAL SAFETY 11
SAFETY PRECAUTIONS 11
GENERAL PRECAUTIONS 11
HAZARDOUS SUBSTANCES 11
WARNINGS 12
RADIO FREQUENCY RADIATION 12
HINTS FOR USING THE RADIO 12
COMPLIANCE WITH RF ENERGY EXPOSURE GUIDELINES (UNITED STATES AND
CANADA) 13
RF ENERGY EXPOSURE AWARENESS AND CONTROL INFORMATION AND
OPERATIONAL INSTRUCTIONS FOR FCC OCCUPATIONAL USE REQUIREMENTS 13
NOTICE. 13
Federal Communications Commission Regulations 14
Compliance with RF Exposure Standards 14
RF Exposure Compliance and Control Guidelines and Operating Instructions 14
Guidelines: 14
Instructions: 15
Vehicle Installation Instructions 16
Mobile Antenna 16
Approved Accessories 17
GENERAL NOTES 18
MANUAL COMPILATION 18
PAGINATION 18
SIMOCO SUPPORT 19
ABBREVIATIONS 21
GLOSSARY OF TERMS 22
1 INTRODUCTION 23
1.1. OVERVIEW 23
1.2. CONFIGURATION 23
1.3. INSTALLATION 23
1.4. MODES OF OPERATION 23
2 CONTROLS 24
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 6
3 MAIN SCREEN 26
3.1. LAYOUT 26
3.1.1. Soft Labels 26
3.1.2. Text Panel 26
3.1.3. Icons 27
4 BASIC OPERATIONS 30
4.1. TURNING THE RADIO ON AND OFF 30
4.2. ADJUSTING THE VOLUME 30
4.3. SELECTING A ZONE 30
4.4. SELECTING A CHANNEL 31
4.5. MAKING A CALL 31
4.6. RECEIVING A CALL 32
4.6.1. Received Individual Calls 32
4.7. SENDING A MESSAGE 33
4.8. EMERGENCY ALARM 33
4.8.1. Receiving Emergency Calls 33
4.8.2. 4.8.2 Making an Emergency Call 33
4.9. SCAN FUNCTIONS 34
4.9.1. Starting a Scan 34
4.10. KEYPAD LOCK 35
5 MENU SYSTEM 36
5.1. MENU NAVIGATION 37
6 MENU SCREENS 38
6.1. CHANNEL MENU 38
6.2. ZONE MENU 39
6.3. SETUP MENU 39
6.4. USER OPTIONS MENU 40
6.5. MUTE ADJUST MENU 40
6.6. CONTACT MENU 41
6.7. RADIO INFORMATION 42
6.8. RSSI MENU 43
6.9. CALL LOG 44
6.10. TEXT MESSAGES MENU 44
6.10.1. Inbox 45
6.10.2. Outbox 46
6.10.3. Send Status 46
6.10.4. New Messages 47
6.10.5. Sending Status, Template and Text Messages 48
6.10.6. Viewing Received Messages 49
6.11. SCAN MENU 50
6.12. CONTRAST MENU 50
6.13. ALERT VOLUME MENU 51
6.14. SPEAKER VOLUME MENU 51
6.15. KEY BEEPS 52
6.16. BACKLIGHT 52
6.17. BRIGHTNESS MENU 53
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 7
6.18. CALL DIVERT 53
6.18.1. To Setup a Diversion 54
6.18.2. To Cancel a Diversion 55
6.19. GPS 55
6.20. MISSED CALLS 56
6.21. 6.21 TALK GROUPS 57
6.22. HELP MENU 57
6.23. TEST MODE MENU 57
7 SPECIAL FUNCTIONS 59
7.1. CHANNEL UP AND DOWN 59
7.2. ZONE UP AND DOWN 59
7.3. SCAN ON/OFF 59
7.4. SKIP 59
7.5. TALK AROUND ON/OFF 59
7.6. LOW POWER 59
7.7. CO TO CHANNEL 1, 2, 3 OR 4 59
7.8. MENU 60
7.9. ZONE, CHANNEL, CONTACT AND MUTE 60
7.10. RESET 60
7.11. SPEAKER MUTE 60
7.12. DIGITAL OUTPUT 60
7.13. UNDEFINED 60
8 TROUBLESHOOTING 61
9 OPTIONS AND ACCESSORIES 62
Appendix A: ALERT TONES AND MESSAGES 63
ALERT TONES 63
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 8
LIST OF FIGURES
Figure 1: SDM630 Control Head. 24
Figure 2: Main/Default screen (example). 26
Figure 3: Icon Locations. 27
Figure 4: Menu Navigation. 37
Figure 5: Channel Screen. 38
Figure 6: Zone Menu. 39
Figure 7: Setup Menu. 39
Figure 8: User Options Menu. 40
Figure 9: Mute Adjust Screen. 40
Figure 10: Contact Menu screen. 41
Figure 11: Contact Details screen. 42
Figure 12: Radio Information Menu. 42
Figure 13: Radio Info screens. 43
Figure 14: RSSI Menu. 43
Figure 15: RSSI screen (for DMR channel). 43
Figure 16: Call Log Menu screen. 44
Figure 17: Messages Menu. 45
Figure 18: Messages Inbox. 45
Figure 19: Messages Outbox. 46
Figure 20: Send Status screen. 46
Figure 21: Send Template screen. 47
Figure 22: New Message screen. 47
Figure 23: Send message screen. 49
Figure 24: Message view screen. 49
Figure 25: Message options screen. 49
Figure 26: Scan Menu. 50
Figure 27: Contrast Menu screen. 50
Figure 28: Alert Volume Menu screen. 51
Figure 29: Speaker Volume Menu. 52
Figure 30: Key Beeps Menu screen. 52
Figure 31: Backlight Menu screen. 52
Figure 32: Brightness Menu screen. 53
Figure 33: Call Divert Menu screen. 53
Figure 34: Call Divert – Target Type screen. 54
Figure 35: Call Divert – Enter Target screen. 54
Figure 36: Call Divert – Contact list screen. 55
Figure 37: Call Divert screen showing diversion in place. 55
Figure 38: GPS screen. 56
Figure 39: Missed Calls screen. 56
Figure 40: Missed Calls – Options screen. 56
Figure 41: Talk Groups screen. 57
Figure 42: Help Screen. 57
Figure 43: Test Mode Menu. 58
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 9
LIST OF TABLES
Table 1: Rated Power and Recommended Lateral Distance for General Population
Uncontrolled Exposure for SDM600AC (150 MHz to 174 MHz). 15
Table 2: Rated Power and Recommended Lateral Distance for Occu-
pational/Controlled Exposure for SDM600AC (150 MHz to 174 MHz). 15
Table 3: Rated Power and Recommended Lateral Distance for General Population
Uncontrolled Exposure for SDM600TU and SDM600UW (406.1 MHz to 512 MHz). 16
Table 4: Rated Power and Recommended Lateral Distance for Occu-
pational/Controlled Exposure for SDM600TU and SDM600UW (406.1 MHz to 480
MHz). 16
Table 5: SDM630 – Control Functions. 25
Table 6: Icon Locations Table. 28
Table 7: Icon Details. 29
Table 8: Private & group Call Icons. 32
Table 9: Emergency Call Icons. 33
Table 10: SDM600 Mobile Radio – Options and Accessories. 62
Table 11: Alert Tones. 63
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 10
PERSONAL SAFETY
SAFETY PRECAUTIONS
These Safety Precautions, Warnings and Cautions advise personnel of specific hazards
which may be encountered when using this equipment and that control measures may
be required to prevent injury to personnel, and damage to equipment and/or the
environment.
Before using this equipment, personnel are to acquaint themselves with all risk
assessments relevant to the equipment and area of use. They must then comply with
the control measures detailed in those risk assessments.
References covering safety regulations, health hazards and hazardous substances are
detailed under the WARNINGS section below. These are referred to in this user manual
when they are encountered.
GENERAL PRECAUTIONS
Do NOT operate your mobile radio, without a hands-free kit, whilst driving a vehicle.
Do NOT operate your radio in an explosive atmosphere – unless the radio’s level of
IECEx approval is approved for use in that atmosphere.
Obey the ‘Turn Off Two-way Radios’ signs where these are posted, e.g. on a petrol
station forecourt.
Do NOT touch the antenna while the radio is transmitting.
Do NOT operate the radio if the antenna has become disconnected or damaged.
HAZARDOUS SUBSTANCES
Before using any hazardous substance or material, the user must be conversant with
the safety precautions and first aid instructions:
• On the label of the container in which it was supplied.
• On the material Safety Data Sheet.
• In any local Safety Orders and Regulations.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 11
WARNINGS
RADIO FREQUENCY RADIATION
WARNING
RADIO FREQUENCY RADIATION. A RADIO FREQUENCY (RF) RADIATION HAZARD
EXISTS IN THIS EQUIPMENT. TO AVOID RF INJURY, DO NOT TOUCH THE
ANTENNA WHEN THE TRANSMITTER IS IN USE. DO NOT OPERATE
TRANSMITTER WITH ANTENNA DISCONNECTED.
WARNING
DANGEROUS VOLTAGES. DANGEROUS VOLTAGES EXIST IN THIS EQUIPMENT.
FOR THE APPROPRIATE SAFETY PRECAUTIONS, REFER TO THE RELEVANT
ELECTRICAL SAFETY REGULATIONS APPROPRIATE TO THE COUNTRY OF
OPERATION.
HINTS FOR USING THE RADIO
When transmitting, hold the radio a few centimetres from your mouth and speak
across it, rather than into it.
Keep the length of your conversation to a minimum to conserve battery life and
replace the microphone on its cradle after use.
When it is possible to move location, avoid making calls from known poor signal-
strength areas such as the radio systems fringe areas (limit of range) or from screened
or shadowed areas, e.g. an underground car park or underpass.
To avoid unnecessary drain on the vehicle battery, keep the engine running when
using the radio for extensive periods of time.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 12
COMPLIANCE WITH RF ENERGY EXPOSURE
GUIDELINES (UNITED STATES AND
CANADA)
RF ENERGY EXPOSURE AWARENESS AND CONTROL INFORMATION AND
OPERATIONAL INSTRUCTIONS FOR FCC OCCUPATIONAL USE
REQUIREMENTS
Before using your Simoco mobile two-way radio, read this important RF energy
awareness and control information and operational instructions to ensure compliance
with the Federal Communications Commission’s (FCCs) RF exposure guidelines.
NOTICE.
This radio is intended for use in Occupational/Controlled conditions in a mobile
application where users have full knowledge of their exposure and can exercise control
over their exposure to meet the occupational limits in FCC/ICNIRP and International
Standards. This radio device is NOT authorised for general population consumer use.
This two-way radio uses electromagnetic energy in the Radio Frequency (RF) spectrum
to provide communications between two or more users over a distance. It uses RF
energy or radio waves to send and receive calls. RF energy is one form of
electromagnetic energy. Other forms include, but are not limited to, electric power,
sunlight and x-rays. RF energy, however, should not be confused with these other
forms of electromagnetic energy, which, when used improperly, can cause biological
damage. Very high levels of x-rays, for example, can damage tissues and genetic
material.
Experts in science, engineering, medicine, health and industry work with organizations
to develop standards for safe exposure to RF energy. These standards provide
recommended levels of RF exposure for both workers and the general public. These
recommended RF exposure levels include substantial margins of protection. All Simoco
two-way radios are designed, manufactured and tested to ensure they meet
government established RF exposure levels. In addition, manufacturers also
recommend specific operating instructions to users of two-way radios. These
instructions are important because they inform users about RF energy exposure and
provide simple procedures on how to control it. Please refer to the following websites
for more information on what RF energy exposure is and how to control your exposure
to assure compliance with established RF exposure limits.
http://transition.fcc.gov/oet/rfsafety/rf-faqs.html
http://www.osha.gov/SLTC/radiofrequencyradiation/
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 13
Federal Communications Commission Regulations
The FCC rules require manufacturers to comply with the FCC RF energy exposure limits
for mobile two-way radios before they can be marketed in the United States (US).
When two-way radios are used as a consequence of employment, the FCC requires
users to be fully aware of and able to control their exposure to meet occupational
requirements. Simoco two-way radios have an exposure awareness label attached to
the equipment directing users to specific awareness information. Do not remove this
exposure awareness label from the device. Additionally, your Simoco user manual or
separate safety booklet includes information and operating instructions required to
control your RF exposure and to satisfy compliance regulations.
Compliance with RF Exposure Standards
Simoco two-way radios are designed and tested to comply with a number of national
and international standards and guidelines (listed below) for human exposure to RF
electromagnetic energy. This radio complies with the IEEE (FCC) and International
Commission on Non-Ionizing Radiation Protection (ICNIRP) exposure limits for
Occupational/Controlled RF exposure environments at operating duty factors of up to
50% talk 50% listen and is authorised by the FCC for occupational use. In terms of
measuring RF energy for compliance with these exposure guidelines, your radio
generates measurable RF energy only while it is transmitting (during talking), not when
it is receiving (listening) or in standby mode.
Your Simoco two-way radio complies with the following RF energy exposure standards
and guidelines:
• United States Federal Communications Commission, Code of Federal Regulations;
47CFR part 2 sub-part J.
• American National Standards Institute (ANSI)/Institute of Electrical and Electronic
Engineers (IEEE) C95.1-1992.
• Australian Communications Authority Radio Communications Standard et seq.
• Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999 Edition.
• Industry Canada RSS-102.
RF Exposure Compliance and Control Guidelines and Operating Instruc-
tions
To control exposure to yourself and others and ensure compliance with the
Occupational/Controlled environment exposure limits always adhere to the following
procedures.
Guidelines:
• User awareness instructions should accompany the device when transferred to
other users.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 14
• Do not use this device if the operational requirements described herein are not
met.
Instructions:
• Transmit no more than the rated duty factor of 50% of the time. To transmit
(talk), push the Push-To-Talk (PTT) button. To receive calls (listen), release the PTT
button. Transmitting 50% of the time, or less, is important because the radio
generates measurable RF energy exposure only when transmitting (in terms of
measuring for standards compliance).
• Transmit only when people outside the vehicle are at least the recommended
minimum lateral distance away, as shown in Tables 1 and 2, from a properly
installed according to installation instructions, externally-mounted antenna.
Notes:
(i). Table 1(a) lists the recommended minimum lateral distance for bystanders in an
uncontrolled environment from the transmitting antenna for the SDM600AC (150
MHz – 174 MHz) mobile rated power (25 Watts) installed in a vehicle.
(ii). Table 1(b) lists the recommended minimum lateral distance for
occupational/controlled use.
(iii). Table 2(a) lists the recommended minimum lateral distance for bystanders in an
uncontrolled environment from the transmitting antenna for the SDM600TU and
SDM600UW (406.1 MHz – 512 MHz) mobile rated power (25 Watts) installed in a
vehicle.
(iv). Table 2(b) lists the recommended minimum lateral distance for
occupational/controlled use.
Rated Power of Vehicle- installed
Mobile Two-way Radio
Recommended Minimum Lateral Distance from
Transmitting Antenna
25 Watts with l/4 dipole (2.14 dBi
gain) 90 cm (35.5 inches)
Table 1: Rated Power and Recommended Lateral Distance for General Population Uncontrolled Exposure
for SDM600AC (150 MHz to 174 MHz).
Rated Power of Vehicle-installed
Mobile Two-way Radio
Recommended Minimum Lateral Distance from
Transmitting Antenna
25 Watts with l/4 dipole (2.14 dBi
gain) 40 cm (15.75 inches)
Table 2: Rated Power and Recommended Lateral Distance for Occupational/Controlled Exposure for
SDM600AC (150 MHz to 174 MHz).
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 15
Rated Power of Vehicle- installed
Mobile Two-way Radio
Recommended Minimum Lateral Distance from
Transmitting Antenna
25 Watts with l/4 dipole (2.14 dBi
gain) 75 cm (29.5 inches)
Table 3: Rated Power and Recommended Lateral Distance for General Population Uncontrolled Exposure
for SDM600TU and SDM600UW (406.1 MHz to 512 MHz).
Rated Power of Vehicle- installed
Mobile Two-way Radio
Recommended Minimum Lateral Distance from
Transmitting Antenna
25 Watts with l/4 dipole (2.14 dBi
gain) 34 cm (13.5 inches)
Table 4: Rated Power and Recommended Lateral Distance for Occupational/Controlled Exposure for
SDM600TU and SDM600UW (406.1 MHz to 480 MHz).
Vehicle Installation Instructions
The antenna(s) used for the SDM600 series of mobile two-way radios must be installed
to provide a separation distance of at least 90 cm (35.5 inches) from all persons for
SDM600AC (150 MHz -174 MHz), 75 cm (29.5 inches) for SDM600TU and SDM600UW
(406.1 MHz – 512 MHz). The gain of the antenna(s) may not be greater than 0 dBd
(2.14 dBi).
If the required separation distance extends beyond the physical boundary of the
vehicle, the antenna must be installed on the centre of the roof ONLY and must be
installed in a vehicle having the following characteristics in order to prevent
bystanders from being exposed to levels exceeding the limits set for General
Population/Uncontrolled exposure environment:
• All passengers must be sitting under a solid metal roof.
• The rooftop width must be at least 180 cm (71 inches) for SDM9000AC (150 MHz
– 174 MHz), 150 cm (59 inches) for SDM600TU and SDM600UW (406.1 MHz – 512
MHz).
Mobile Antenna
• Install the antenna at the centre of the roof or the centre of the trunk deck,
taking into account the bystander exposure conditions of backseat passengers and
recommended minimum lateral distances in Tables 1(a) and 2(a). These mobile
antenna installation guidelines are limited to metal body motor vehicles or vehicles
with appropriate ground planes.
• The antenna installation must additionally be in accordance with:
o The requirements of the antenna manufacturer/supplier.
o Instructions in the Radio Installation Manual, including minimum antenna
cable lengths.
o The installation information of how to install the antenna to facilitate
recommended operating distances to all potentially exposed persons.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 16
• Use only Simoco approved supplied antenna or Simoco approved replacement
antenna. Unauthorized antennas, modifications, or attachments could damage the
radio and may violate FCC regulations.
Approved Accessories
• This radio meets the FCC RF exposure guidelines when used with the Simoco
accessories supplied or designated for the product. Use of other accessories may
not ensure compliance with the FCCs RF exposure guidelines and may violate FCC
regulations.
• To obtain a list of Simoco approved accessories please see the Simoco Wireless
Solutions Support page and either contact the relevant Technical Support Helpline
or Customer Services, or visit the Simoco Wireless Solutions website, which lists
approved accessories:
http://www.simocowirelesssolutions.com
For additional information on exposure or other information, please see the Simoco
Wireless Solutions Support page and contact the relevant Technical Support Helpline
or Customer Services.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 17
GENERAL NOTES
MANUAL COMPILATION
This manual provides detailed information on the use of the SDM630 Mobile Radio
Transceiver including Introduction, Controls, Basic Operations, Main Screen, Menu
System, Menu Screens, Special Functions, Troubleshooting and Options.
Details of both “basic” and “optional units” have been included in this User Manual,
therefore, some material may not be relevant to every system. Configuration is
dependent upon the specification by the customer when the equipment was ordered
and installed.
PAGINATION
This manual is divided into a number of sections, each section deals with one aspect of
the system.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 18
SIMOCO SUPPORT
At Simoco Wireless Solutions we welcome your comments, feedback, and suggestions.
Departmental contacts have been provided for your quick reference below.
UK Customer Services
Email: customer.service@simocowirelesssolutions.com
Telephone Numbers:
UK: 08717 411 050
International: +44 (0) 1332 375 671
Fax:
UK: 08717 411 049
International: +44 (0) 1332 376 672
Sales
Email: sales@simocowirelesssolutions.com
Marketing
Email: marketing@simocowirelesssolutions.com
Australian Customer Services
Email: inquiry.aus@simocowirelesssolutions.com
Telephone Numbers:
Australia: 1300 363 607
International: +61 3 9730 3999
US Customer Services
Email:customer.service@simocowirelesssolutions.com
Technical Support
In order to streamline support requests and better serve our customers, at Simoco
Wireless Solutions we utilize a support ticket system. Every support request is
assigned a unique ticket number, which customers can use to track the progress and
responses online. For reference, Simoco Wireless Solutions provide complete archives
and history of all customer support requests. In order to use the support ticket
system, a valid email address is required.
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 19
A link to the online Simoco Wireless Solutions Support Centre Ticket Tracking system
is provided www.simocowirelesssolutions.com/support
If you still require further technical assistance after raising a support ticket, please
contact us via the email addresses or via the Technical Support Helpline numbers
below.
Technical Support Email Addresses
Simoco
EMEA: technical.support@simocowirelesssolutions.com
Simoco Aus-
tralasia: inquiry.aus@simocowirelesssolutions.com
Simoco
Americas: technical.support@simocowirelesssolutions.com
Technical Support Helplines
Simoco UK and US
UK: 08717 411 040
International: +44 (0) 1332 375 671
Australia
Australia: 1300 363 607
International: +61 3 9730 3999
Doc Number: TNM--U-E-0108 ISSUE 1.5 Page 20
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