SimpliFire SF-ALL40-BK User manual

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SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/20
SERVICE MANUAL
Glass Front, Media, LED Light Boards (Fuelbed and Flame), Receiver Board,
Rotisseire, Motor, Control Board, Blower/Heater & Mounting Bracket, Power Cord
Model: SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK
- Instructions -
CAUTION! Risk of Cuts, Abrasions or Flying Debris.
Wear protective gloves and safety glasses during
installation and service. Sheet metal edges are sharp.
Leave this manual with party responsible for use
and operation.
NOTICE! DO NOT discard this manual. Important service
and maintenance instructions included.
NOTICE! DO NOT discard any hardware while
servicing. It may be reused.
WARNING! Risk of Shock! Always unplug the cord or
turn off the circuit breaker before moving or servicing.
Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
Tape measure
Needle-nose pliers
Hammer
Gloves
Level
Magnetic Phillips screwdriver
Safety glasses
Drill
Flathead screwdriver
Phillips Tip-Bit socket and ratchet (for Blower/Heater)
5/16 Drill for 3/16 diameter toggle bolts
(applicable if installing on drywall-sheathed walls)
Masonry Drill 5/16 in. (applicable if installing on
masonry walls)
Glass Front Replacement
Remove Glass Front
1. Remove the two (2) ST3X8 screws located on the
glass panel. See Figure 1.
Note: Do not discard screws, screws will be reused.
2. Lift up evenly on the bottom edge of the glass to
disengage the J-hooks from the rivnuts on the
appliance.
CAUTION! Two adults recommended for the removal
or installation of glass front. Use caution when han-
dling glass. Failure to do so could result in personal injury
or property damage.
Figure 1. Remove Glass Front
WARNING! Risk of Personal Injury or Property Dam-
age! Failure to follow instructions below may result in
damage to the equipment and or may expose the user to
the risk of re, serious injury, illness or death.

SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/202
Stone/Media/Log Installation
1. Remove Glass.
2. Arrange the stone/media/log along the inset window
ledge at the front of the appliance.
Note: Extra media are provided and may be
distributed based on consumer preference.
Not all media needs to be used.
Glass Replacement (Continued)
Installing Glass
3. Install front panel. Locate the J-hooks on the back
side of the glass on the four rivnuts on the
appliance opening. Engage the rivnuts.
See Figure 2.
4. Press down on top edge of glass to fully engage J-
hooks on the rivnuts.
Note: Make sure the glass is fully attached to the re-
box so that the control panel can work properly.
Figure 2. Glass Front Removal/Installation
5. Thread the two (2) ST3X8 screws into the threaded
holes on the glass panel. Check the alignment of
the glass panel and securely tighten the screws. See
Figure 3.
Figure 3. Secure Glass Front

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SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/20
1. Disconnect electrical service to the appliance. For
recessed electrical installations that are hardwired,
nd and shut-off service at the breaker. For wall-
mounted installations that use a corded plug,
disconnect the cord from the receptacle.
2. Remove the glass front from the appliance. Use two
people.
3. Remove appliance the two screws in upper right and
left corners of the glass opening. Follow specic
instructions from page 1 and 2 for removal of the
front glass. See Figure 4.
CAUTION! Two adults recommended for the removal
or installation of glass front. Use caution when han-
dling glass. Failure to do so could result in personal injury
or property damage.
Figure 4. Remove Upper Right & Left Screws
Preparation for Component Installation

SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/204
Figure 5. Remove Right & Left Side Panels
5. Using a athead screwdriver, pry open the seven
tabs as shown in Figure 6. Pry the tabs upward at a
30 degree angle. During this step, take care not to
scratch or damage the glass panel behind the tabs.
FUELBED PLASTIC COVER
TABS
Figure 6. Remove Plastic Cover
6. Remove the fuelbed plastic cover that covers the
fuelbed LED light strips. See Figure 6.
4. Remove right and left side panels by turning the
panels inward. See Figure 5.

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SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/20
LED Light Board Installation
The LED Service Kit includes LED Light Boards for both
the Fuelbed and the Flame effect.
Determine which LED light set to be installed. See
Figure 7.
Figure 7. LED Light Board Identication
LED FOR
FUELBED
1. Complete Steps 1-6 in Preparation for Component
Installation instructions.
2. Locate the Fuelbed LED Light Board cable. See
Figure 8.
LED LIGHT BOARD CABLELED LIGHT BOARD CABLE
3. Unplug the LED Light Board cable. See Figure 9.
LED LIGHT BOARD CABLELED LIGHT BOARD CABLE
Figure 8. LED Light Board Cable
Figure 9. Unplug LED Light Board Cable
4. Remove the LED light board from the bottom isolation
columns. Starting at one end of the board use a
needle-nose pliers to compress the plastic barbs from
each isolation column as each plastic barb is
compressed, disengage the LED light board from
each barb. See Figure 10.
ISOLATION COLUMNS
Figure 10. Isolation Columns
5. Remove and discard LED light board, replace with
new LED light board. Install new LED light board
by engaging the holes in the light board with the
plastic barbs, and pressing into position. Reconnect
the cables. See Figure 9.
Fuelbed LED Light Board Installation
LED FOR
FLAME

SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/206
Receiver Board, Rotisseire, Motor, Flame LED Light Board, Control Board and Blower/ Heater
Installation
1. Complete Steps 1-6 in Preparation for Component
Installation instructions.
2. Remove Phillips screws that attach the
Fuelbed LED Light Board to the chassis. See
Figure 11.
SCREW LOCATION
3. Unplug Fuelbed LED Light Board, then lift it from the
appliance set aside.
Figure 12. Bracket Screw Location
SCREW LOCATION
4. Remove Phillips screws from the bracket. Remove
the bracket. Set aside. See Figure 12.
5. Carefully remove the glass panel. Rotate the top
edge of the glass panel towards the opening, then lift
out the the glass panel from the appliance. Set glass
panel aside in a safe location, preferably a soft
surface such as carpet or cardboard.
Figure 11. Fuelbed LED Light Board Screw Location
Receiver Board Installation
6. Locate the Receiver Board in the upper right side of
appliance. See Figure 13.
Figure 13. Reciever Board Location
ISOLATION
COLUMN
ISOLATION
COLUMN
CABLE
Figure 14. Receiver Board Cable
7. Remove the Receiver Board from the isolation
columns. Use a needle-nose pliers to compress the
barbs on each isolation column.
8. Unplug the cable, remove the Receiver Board and
install with replacement board. See Figure 14.
9. Reverse steps to complete installation.
NOTE: The following steps (6-9) are only for re-
placement of the Receiver Board.
If replacing Rotisseire, Motor, Flame LED Light
Board, Control Board and/or Blower/Heater continue
onto step 10.

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SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/20
10. Remove two (2) Phillips screws at the bottom of the
left and right side of the appliance opening. See
Figure 15.
2 SCREW LOCATION
Screws at
the bottom
of the left
and right side
of appliance
opening
SCREW LOCATION
11. Remove Phillips screws at the top and bottom of
the ame screen. See Figure 16.
12. Remove the ame screen.
Note: Be sure to place on a at surface with the
silk screen face-up. This is to prevent any
distortion on the screen.
13. Remove the center screw located in the the center
of the Rotisseire. Number of center supports may
vary. See Figure 17.
CENTER SCREW LOCATION
14. Pull the Rotisseire to the left to disengage it from
the motor, then remove the Rotisseire assembly.
Figure 15. Screw Location
Figure 16. Flame Screen Location
Figure 17. Rotisseire Screw Location
If replacing only the Rotisseire, install replacement
part and reverse the installation steps.
Be sure the ame screen is installed correctly with the
ame silk screen to the outside and ames at the bottom
of the appliance.
If replacing Motor continue to the next steps 15-18.
Rotisseire Installation
If replacing Flame LED Light Board continue to step
19.
CAUTION! Risks of Cuts! Rotisseire has sharp edges
that can cut skin. Always wear gloves when servicing the
Rotisseire and/or Flame LED and/or Rotisseire Motor.

SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/208
Motor Installation
The motor is located in the lower right corner of the
appliance.
15. Remove the rubber shaft on the motor. See
Figure 18.
Figure 18. Rubber Shaft Removal
RUBBER
SHAFT
16. Remove the two screws on the motor. See
Figure 19.
Figure 19. Remove Motor Screws
SCREWS
17. Unplug the motor cable connection. See Figure 20.
Figure 20. Unplug Motor Cable
18. Install replacement part and reverse the installation
steps.
Flame LED Light Board Installation
NOTE: The following steps (15-18) are only for re-
placement of the motor.
If replacing Flame LED Light Board, continue onto
step 19.
19. Remove screws used to attach the ame screen
bracket. See Figure 21.
SCREW LOCATION
Figure 21. Remove Flame Screen Bracket Screws.
20. Remove ame screen bracket.
21. Unplug cable connection on each end of the LED
Board. See Figure 22.
Figure 22. Unplug LED Board Cable Connections
CABLE CONNECTION LOCATION
22. Install replacement part and reverse the installation
steps.
FLAME SCREEN
BRACKET

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SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/20
Control Board Installation
23. Remove the two (2) Phillips screws. After removing
screws the mounting bracket can be lowered down
to access the wires. See Figure 23.
Figure 23. Remove Mounting Bracket Screws
24. Unplug the ve (5) pin and socket connectors
between the Control Board and the wire harnesses.
Tag and label the wire harnesses to ensure that
wires will be reconnected correctly. See Figure 24.
Figure 24. Unplug Control Board
25. Install new Control Board and reverse the installation
steps.
Blower/Heater Installation
26. Locate the four (4) screws on the mounting plate for
the blower/heater module. See Figure 25.
27. Remove the four (4) Phillips screws.
Figure 25. Remove Mounting Plate Screws
28. Drop the Blower/Heater module down on the shelf.
See Figure 26.
29. Reach up into the right end of the slot, and unplug
the cable from the connector.
Figure 26. Remove Blower/Heater
30. Install new Blower/Heater and reverse the installation
steps.
SCREWSSCREWS
MOUNTING BRACKETMOUNTING BRACKET
SHELFSHELF

SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/2010
Masonry Wall
• In the marked locations, drill 5/16 in. diameter x 2 in.
deep holes. See Figure 30.
• Insert the provided wall anchors into the holes.
• Gently tap the anchors with a hammer until they are
ush with the wall surface.
• With mounting hooks pointed up, attach the bracket
to the masonry anchors with ST6X50 screws . See
Figure 31.
Figure 29. Installing Anchors in Hollow Wall
Figure 28. Toggle Bolt Installation through Mounting Bracket
Wall
Masonry Anchors
Figure 30. Masonry Anchor Placement
Figure 27. 3/16 Toggle-Bolt Anchor
• The toggle-bolt anchors are provided to accomodate
the required anchor points based on the appliance.
Use of toggle bolt anchors requires drywall thick-
ness of minimum 1/2 in. and drilled holes size of
5/16 in. diameter.
• Insert the bolt through the front side of the mounting
bracket and thread the toggle onto it from the rear of
the bracket. See Figure 28.
• Fold the toggle wings ush against the bolt and push
them through a drilled hole until the toggle wings
expand open on the other side. See Figure 29.
• Pull back on the bolt and tighten. See Figure 29.
Note: This product cannot be installed on a wall
sheathed with drywall less than 1/2 in. thick, unless
all six (6) anchor points in the mounting bracket
align with structural framing members.
WARNING! Risk of Damage or Personal Injury! Al-
lowable pull-out and shear strength are 25% of ultimate
values or less, as required by building authorities.
Framed Wall
• Locate the mounting bracket on the wall in the
desired location of the appliance. Level the bracket,
then mark its location on the wall, including a mark-
ing for each of the fastener holes in the bracket.
• For each of the marked mounting point locations,
determine which points align with a structural fram-
ing member.
• At the points where a wood or metal framing mem-
ber exists, the ST6X50 screw can be installed
directly into that structural member.
• For every mounting hole that does not align with a
structural framing member, a wall board toggle-bolt
anchor must be used. See Figure 27.
Direct Wall Mounting with Wall Mounting
Bracket
The wall mounting bracket can be installed on masonry
walls such as those constructed of brick or concrete,
or to framed walls constructed of wood or steel framing
sheathed with gypsum wallboard, drywall, wood, etc.
The method used to mount the mounting bracket is dif-
ferent between masonry walls and framed walls. Refer
to the following sections for more detail on the method
applicable to this installation.

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SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/20
WARNING! Risk of Damage or Personal Injury! Do
not use supplied masonry anchors on hollow walls,
sheathed with wood, gypsum wallbaord, drywall or other
materials.
Figure 31. Bracket Attachment
Mounting Hooks
Point Up
Note: For non-masonry walls,
at least two mounting points
(screws ST6X50) must align
with structural framing member.
WARNING! Risk of Fire, Electrical Shock and Injury!
Ensure the power cord is not installed so that it is pinched
or against a sharp edge and ensure that the power cord is
stored or secure to avoid tripping and snagging.
Figure 32. Optional Power Cord Assembly Installation
LN
RED
BLUE
Wire Diagram
YELLOW / GREEN
Power Cord Installation
The appliance power cord has a three pin NEMA-5-15P
plug. The power cord should not be used unless a
grounded receptacle is available.
1. Remove the terminal block cover plate located on
the right end of the appliance.
2. Disconnect the terminal block from the three wires
inside the appliance. Wires are released by discon-
necting the three conductor wire connector. Discard
the terminal block cover plate.
3. Connect the three conductor wire connector to the
connector on the block supplied with the power cord
kit. See Figure 32.
4. Replace cord kit terminal block cover plate
and retaining screws. Plug cord into nearest outlet.

SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/2012
SimpliFire Troubleshooting Guide
Symptom Possible Cause Corrective Action
Circuit breaker trips or fuse
blows when unit is turned on
Exceeding current rating of the
circuit breaker or fuse, perhaps from
operating other appliances on the
same circuit as the replace
Install unit onto a dedicated 15 amp circuit.
Lights in room dim while the
unit is on
Unit is drawing close to circuit current
rating Install unit onto a dedicated 15 amp circuit.
Fireplace will not come on
when using the manual
controls on the unit
Appliance is not plugged into an
electrical outlet Ensure plug is connected to a working outlet.
Hard-wire connections not correct (if
applicable) Review wiring instructions to ensure correct connection.
No incoming power from the electrical
outlet or electrical box Check fuse/breaker panel.
Defect in control board (PCB) Replace the control board (PCB).
Remote control does not work
Low/dead batteries Replace batteries in the remote.
Remote receiver is blocked, or remote
is not pointed directly at the receiver.
Ensure receiver is not blocked. Move closer to the
appliance.
Appliance power switch is in the off
"O" position (if equipped) Turn the power switch on, to the "I" position (if equipped).
Control board (PCB) malfunction? Replace control board (PCB).
Heater will not turn on, but
ame is functioning
Remote is in thermostat mode and
room temperature (temperature at
appliance thermistor) is higher than
the set point on the remote
Increase thermostat set point on the remote, or exit
thermostat mode (press the thermostat button until no
temperature set point is displayed on the remote). See
"Room Temperature and Thermostat Function" section of
the manual.
Appliance has overheated and safety
thermal switch has tripped
Unplug or turn off power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the unit or turn power
back on at circuit breaker and turn unit back on.
Defective main control board Replace control board (PCB).
Defective heater assembly Replace heater assembly.
Heater shuts off automatically
or won’t stay on
Room temperature (temperature at
the appliance thermistor) is higher
than the set point on the remote
Increase thermostat set point on the remote, or exit
thermostat mode (press the thermostat button until no
temperature set point is displayed on the remote). See
"Room Temperature and Thermostat Function" section of
the manual.
Appliance has overheated and safety
thermal switch has tripped
Unplug or turn off power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the unit or turn power
back on at circuit breaker and turn unit back on.
Heater emits an odor Normal operation
It is normal for the heater to emit an odor for a brief
amount of time after turning on. It is burning off dust that
has accumulated on the heater.
Flame does not move at all Flame rotisserie motor is stalled or
malfunctioning
Cycle unit on or off. If problem persists inspect rotisserie
and motor for blockage or interference. If no interference,
replace the control board (PCB) and rotisserie motor.
Portion of the ame not moving
or deformed ame effect
Flame LEDs out of place or dislodged
from the LED mounting bracket
Properly reposition ame LEDs into their mounting
bracket. See service manual for how to access ame
LEDs.
Visible ghosting on the ame
screen that does not move with
the ame
Downward LED accent lighting (if
equipped) is shining on the ame
screen instead of directly down on the
ember bed
Inspect downward accent lighting and reposition so no
light is projecting back onto the ame screen.
Flame shudder
Flame rotisserie contacting other
internal components when spinning
Ensure rod is straight and mounted properly and is
spinning freely without spindles hitting other components.
Defective ame rotisserie motor Replace rotisserie motor.

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SimpliFire • SF-ALL40-BK, SF-ALL48-BK, SF-ALL60-BK, SF-ALL84-BK Service Manual • 2040-960 Rev. G • 5/20
SimpliFire, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
www.hearthnhome.com
SimpliFire Troubleshooting Guide (continued)
Symptom Possible Cause Corrective Action
Ember bed does not light up
Ember bed is turned off Refer to operation section of the user manual.
Loose wiring Check wiring to ember bed LEDs.
Defective control board (PCB) Replace control board (PCB).
Defective LED lights Replace ember bed LED lights.
Fireplace turns on by itself
Defective control board (PCB) Replace control board (PCB.)
Similar infrared signal from another
remote causing unit to turn on (pre-
2019 manufactured units only)
Some TV remotes may cause the replace to turn on for
appliances manufactured before 2019. Replace control
board (PCB).
Excessive noise with heater on Interference with fan blade Inspect heater assembly and fan for obstructions or
interference.
Defective blower motor Replace heater assembly.
Grinding or rubbing noise
(when heater is off)
Rotisserie hitting or rubbing against
internal components
Ensure rotisserie rod is straight and mounted properly
and is spinning freely without spindles hitting other
components. If sound is coming from friction with the
rotisserie bracket, apply grease to contact point