Smart Technologies SMART Board 800ixe-SMP User manual

SMARTBoard®
800ixe-SMP
Interactive whiteboard system
withappliance
Configuration and user’s guide
Read this guide on your smart phone or other mobile device.

FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Trademark notice
SMARTBoard, SMARTMeetingPro, SMARTGoWire, Bridgit, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMARTTechnologiesULC in the U.S. and/or other countries. BrilliantColor, DLP and TexasInstruments are trademarks of TexasInstruments. Blu-ray is a trademark of
the Blu-ray Disc Association. Microsoft, Outlook, InternetExplorer and Windows are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or
other countries. All other third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2012 SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.
One or more of the following patents: US6320597; US6326954; US6540366; US6563491; US6741267; US6803906; US6829372; US6919880; US6954197; US7151533;
US7184030; US7236162; US7411575; US7532206; US7619617; US7643006; US7692625; US7757001; US7880720; USD612396; USD616462; USD617332; USD633546;
USD635189; and USD636183. Other patents pending.
07/2012

Important information
Before you install and use your SMARTBoard®800ixe-SMP interactive whiteboard system with
appliance, read and understand the safety warnings and precautions in this user’s guide and the
included warnings document. These safety warnings and precautions describe the safe and correct
operation of your interactive whiteboard system and its accessories, helping you to prevent injuries
and equipment damage. Ensure that your interactive whiteboard system is always being used
correctly.
In this document, “interactive whiteboard system” refers to the following:
lSMARTBoard 800 series interactive whiteboard
lSMARTUX60 projector
lAppliance
lAccessories and optional equipment
The projector included with your system is designed to work only with certain SMARTBoard
interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for
more information.
Safety warnings, cautions and important
information
Installation
WARNING
lFailure to follow the installation instructions shipped with your SMART product could result in
personal injury and damage to the product.
lTo reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
i

lTwo people are required to mount your SMART product because it may be too heavy for one
person to safely maneuver.
When you lift your interactive whiteboard, you and your assistant should stand on either side
of the screen, supporting its weight at the bottom while balancing the top with your other
hands.
lWhen mounting the projector boom on a framed or hollow wall, attach both the mounting
bracket and the safety tether to a stud to safely support the projector’s weight. If you use only
drywall anchors, the drywall can fail, resulting in possible personal injury, and damage to the
product which may not be covered by your warranty.
lDo not leave cables on the floor where they can be a tripping hazard. If you must run a cable
over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable
management strip of a contrasting color. Handle cables carefully and avoid excessive
bending.
C A U T I ON
lDo not operate this unit immediately after moving it from a cold location to a warm location.
When the unit is exposed to such a change in temperature, moisture can condense on the
lens and crucial internal parts. Allow the system to stabilize to room temperature before
operation to prevent possible damage to the unit.
lDo not place the unit in hot locations, such as near heating equipment. Doing so could cause
a malfunction and shorten the life of the projector.
lAvoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
lDo not place your SMART product in direct sunlight or near any appliance that generates a
strong magnetic field.
lIf you need to lean the interactive whiteboard against a wall before you mount it, make sure it
remains in an upright position, resting on the pen tray brackets, which can sustain the weight
of the interactive whiteboard.
Do not rest the interactive whiteboard on its side or on the top of the frame.
I M P O R T A N T I N F O R M A T I O N
ii

lYou must connect the USB cable that came with your SMARTBoard interactive whiteboard
to a computer that has a USB compliant interface and that bears the USB logo. In addition,
the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark
and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid
damage to the SMARTBoard interactive whiteboard.
I M P OR T A N T
lUse the SMARTBoard 885ixe-SMP interactive whiteboard system installation guide
(smarttech.com/kb/157628) and the SMARTBoard 885ixe-SMP interactive whiteboard
system cabling diagram (smarttech.com/kb/170258) to install your interactive whiteboard
system.
lMake sure an electrical socket is near your SMART product and remains easily accessible
during use.
lUsing your SMART product near a TV or radio could cause interference to the images or
sound. If this happens, move the TV or radio away from the projector.
Operation
WARNING
lIf you are using an audio system, use only the power supply included with that product.
Using the wrong power supply might create a safety hazard or damage the equipment. If in
doubt, refer to the specification sheet for your product to verify the power supply type.
lDo not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard
interactive whiteboard.
Do not climb on, hang from or suspend objects from the projector boom.
Climbing on the interactive whiteboard or projector boom could result in personal
injury or product damage.
C A U T I ON
lDo not block the projector’s ventilation slots and openings.
lAvoid putting the projector into Standby mode during the lamp ignition phase because this
can lead to premature lamp failure. Keep the projector lamp on for a minimum of 45 minutes
before putting it into Standby mode to preserve the lamp life.
lIn a high altitude location over 6000' (1800 m), where the air is thin and cooling efficiency is
reduced, use the projector with the fan mode set to High.
I M P O R T A N T I N F O R M A T I O N
iii

lCycling power to the projector repeatedly can lock or damage your SMART product. After
you put the product into Standby mode, wait at least 45 minutes for cooling before starting
the product again.
lIf dust or small items prevent pen tray buttons from being pressed or cause constant button
contact, remove the obstructions carefully.
I M P OR T A N T
lIf you have peripheral devices that do not use a 4-pin mini-DIN S-video connector, an RCA
Composite video jack or an HDMI video connector, or if your device has an audio connection
that does not use RCA jacks, you may need to purchase third-party adapters.
lThere are no projector menu options on the ACP. Keep your remote control in a safe place
because the ACP is not a substitute for the remote control.
lDo not disconnect cables from the ACP to connect peripheral devices because you could
disconnect controls for your interactive whiteboard.
lDisconnect the product from its power source when it’s not used for a long period.
Cleaning
C A U T I ON
lBefore you clean the projector, press the Power button on the ACP and select the
Standby button or press the Power button twice on the remote control to put the projector
into Standby mode, and then allow the lamp to cool for at least 30 minutes.
lDo not spray cleaners, solvents or compressed air near any part of the projector because
they can damage or stain the unit. Spraying the system could spread a chemical mist on
some of the projector’s components and lamp, resulting in damage and poor image quality.
lDo not allow liquids or commercial solvents of any kind to flow into the projector.
I M P O R T A N T I N F O R M A T I O N
iv

I M P OR T A N T
lPut your SMART product into Standby mode before cleaning it.
lFollow these guidelines to clean the projector:
oWipe the exterior of the projector with a lint-free cloth.
oIf necessary, use a soft cloth moistened with a mild detergent to clean the projector
housing.
oDo not use abrasive cleaners, waxes or solvents.
oAvoid touching the lens. If it is necessary to clean the lens:
oUse liquids or commercial solvents (such as glass cleaners) to clean the lens,
but do not spray them directly on the system.
oUse protective gloves and dip a lint-free cloth (such as Purestat PW2004) in an
anti-static solvent (such as Hyperclean EE-6310).
oGently wipe the lens from the center to the edge. Do not apply any pressure to
the lens.
Service
WARNING
lThere are no user-serviceable parts inside the pen tray. Only qualified personnel should
disassemble the pen tray’s printed circuit boards, and this procedure must be done with
proper electrostatic discharge (ESD) protection.
C A U T I ON
lDo not adjust any settings in the service menu other than those listed in the following
procedures. Changing other settings might damage or affect the operation of your projector
and may invalidate your warranty.
lWhen transporting your SMART product, repack it with as much of the original packaging as
possible. This packaging was designed with optimal shock and vibration protection.
lIf your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
I M P O R T A N T I N F O R M A T I O N
v

Environmental requirements
Before you install your SMARTBoard800 interactive whiteboard system with appliance, review the
following environmental requirements.
Environmental
requirement
Parameter
Operating temperature l41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)
l41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)
Storage temperature l-4°F to 104°F (-20°C to 40°C)
Humidity l30% to 80% relative humidity, non-condensing
Water and fluid
resistance
lIntended for indoor use only. Doesn’t meet any salt-spray or water
ingress requirements.
lDon’t pour or spray liquids directly onto your interactive whiteboard,
the projector or any of its sub-components.
Dust lIntended for use in office and classroom environments. Not for
industrial use where heavy dust and pollutants can cause
malfunctions or impaired operation. Periodic cleaning is required in
areas with heavier dust. See Cleaning the projector on page 45 for
information on cleaning the SMARTUX60 projector.
lDesigned for pollution degree 1 (P1) as per EN61558-1, which is
defined as “No pollution or only dry non-conductive pollution”.
Electrostatic discharge
(ESD)
lEN61000-4-2 severity level 4 for direct and indirect ESD
lNo malfunction or damage up to 8kV (both polarities) with a
330ohm, 150 pF probe (air discharge)
lUnmated connectors meet no malfunction or damage up to 4kV
(both polarities) for direct (contact) discharge
Cables lAll SMARTBoard800ixe-SMP interactive whiteboard system with
appliance cables should be shielded to prevent potential accidents
and degraded video and audio quality.
Conducted and radiated
emissions
lEN55022/CISPR 22, Class A
I M P O R T A N T I N F O R M A T I O N
vi

Contents
Important information i
Safety warnings, cautions and important information i
Environmental requirements vi
Chapter 1: About your interactive whiteboard system 1
SMARTBoard800ixe-SMP interactive whiteboard system with appliance features 2
Included accessories 5
Optional accessories 6
Chapter 2: Installing your interactive whiteboard system 9
Choosing a location 9
Choosing a height 10
Connecting the components of your interactive whiteboard system 11
Locking the pen tray to your interactive whiteboard 11
Installing your audio system 12
Routing the cables 12
Using SMART software 12
Chapter 3: Starting your interactive whiteboard system 13
Configuration password and options 14
Configuration settings menu 15
Calibrating your interactive whiteboard 17
Orienting your interactive whiteboard 17
Calibrating the LCD screen on the ACP 18
Updating appliance firmware 19
Updating appliance firmware remotely 19
Chapter 4: Using your interactive whiteboard system 21
Using your projector 22
Using your interactive whiteboard 35
Using the ACP 35
Using the SMARTMeetingPro application 37
Using the SMARTGoWire cable 38
Chapter 5: Integrating other devices 41
Video format compatibility 41
Connecting peripheral sources and outputs 43
vii

Chapter 6: Maintaining your interactive whiteboard system 45
Maintaining your interactive whiteboard 45
Cleaning the projector 45
Focusing and adjusting the projector image 46
Replacing the projector lamp 47
Chapter 7: Troubleshooting your interactive whiteboard system 53
Before you start 54
Determining you interactive whiteboard system’s status 56
Resolving interactive whiteboard issues 57
Resolving projector issues 59
Resolving ACP issues 65
Accessing the service menu 65
Transporting your interactive whiteboard system 67
Appendix A: Remotely managing your system through a network interface 69
Web page management 69
Simple Network Management Protocol (SNMP) 76
Appendix B: Remotely managing your system through an RS-232 serial interface 77
Connecting your room control system to the ACP 77
Projector programming commands 79
Appendix C: Remote control code definitions 91
Appendix D: Hardware environmental compliance 93
Waste Electrical and Electronic Equipment regulations (WEEE directive) 93
Restriction of Certain Hazardous Substances (RoHS directive) 93
Batteries 93
Packaging 94
China’s Electronic Information Products regulations 94
Index 95
C O N T E N T S
viii

Chapter 1: About your interactive
whiteboard system
SMARTBoard800ixe-SMP interactive whiteboard system with appliance features 2
SMARTBoard 800 series interactive whiteboard 2
SMARTUX60 projector 3
Appliance 4
ACP 4
Included accessories 5
Remote control 5
Pens 5
Eraser 5
SMARTGoWire™ auto-launch cable 5
CAT 5 USB extender 6
Optional accessories 6
RCA connector pod 6
SBA-L projection audio system 7
Other optional accessories 7
Your SMARTBoard800ixe-SMP interactive whiteboard system with appliance combines the
following components:
lSMARTBoard 800 series interactive whiteboard
lWall-mounted, ultra-short-throw SMARTUX60 projector
lAppliance
lAccessories and optional equipment
This chapter describes the features of your interactive whiteboard and provides information about
product parts and accessories.
Chapter 1
1

SMARTBoard800ixe-SMP interactive
whiteboard system with appliance features
Your interactive whiteboard system uses the WXGA
(16:10) ultra-short-throw, high-offset SMARTUX60
projector. Your interactive whiteboard system delivers
high-definition, high performance interactivity that is
virtually shadow--free and glare--free.
When the projector displays an image from your computer
on the touch-sensitive interactive whiteboard, you can
open, edit and save existing presentations or create and
save new presentations. You can conference with others
and share information, visit websites, play video clips and
more— all by touching the screen. Two users can also
draw on the interactive surface at the same time, and you
can use an array of gestures within applications.
The projector also supports video and audio connections from a variety of devices, including
DVD/Blu-ray™ players, VCRs, document cameras, digital cameras and high-definition sources, and
can project media from these sources onto the interactive screen.
When you use your interactive whiteboard system, you can insert your notes into the program as text
by right-clicking and selecting one of the Inject … Here options in the menu that appears. After you
finish writing and drawing, you can save or clear your notes. If you accidentally clear your notes, you
can restore them.
SMARTBoard 800 series interactive whiteboard
Your SMARTBoard 800 series interactive whiteboard, featuring SMART’s proprietary DViT®
(DigitalVisionTouch) technology, is the most intuitive touch-sensitive front projection interactive
whiteboard in the world.
The SMARTBoard 800 series interactive whiteboard performs best with the SMARTUX60 projector
because of its exceptional color performance, aspect ratio, input response and short-throw image
distance.
C H A P T E R 1
About your interactive whiteboard system
2

Other features of your interactive whiteboard include:
lA modular pen tray that automatically detects
when you pick up a pen tray pen or the eraser
lPen tray buttons that activate the pens’ colors
and the on-screen keyboard, right-click,
Orientation and Help functions
lA durable hard-coated surface that is optimized
for projection and easily cleaned
lA security cable lock feature that enables you to
lock your interactive whiteboard to help safeguard it from theft
For more information about your SMARTBoard interactive whiteboard, see the SMARTBoard 800
series interactive whiteboard user’s guide (smarttech.com/kb/144817).
SMARTUX60 projector
The SMARTUX60 projector system includes an ultra-short-throw
projector for use with SMARTBoard800 interactive whiteboards and
a sturdy support system ideal for classroom environments.
The features of the projector system include:
lA wall-mounted, high-offset SMARTUX60 projector engine that
uses single chip DLP® technology by TexasInstruments™,
providing BrilliantColor™ performance, High Contrast, and Gamma 2.1 correction with Bright
Classroom, Dark Classroom, sRGB, User and SMART Presentation modes
l16:10 aspect ratio
l2000 ANSI Lumens (typical)
lPAL, PAL-N, PAL-M, SECAM, NTSC, NTSC 4.43, SDTV (480i/p and 576i/p), HDTV (720p
and 1080i) video system compatibility
lNative 1280 × 800 resolution
lAppleMacintosh, iMac and VESA® RGB video format standard compatibility
lRemote management via network through an RJ45 cable
OR
Remote management via a serial RS-232 interface
lSelf-protection timer for a hot re-strike of the projector lamp
C H A P T E R 1
About your interactive whiteboard system
3

lProtected cable routing through the projector housing and a cable cover that prevent tampering
and clutter
lCleaning cloth for use on the projector lens and system mirror
lSecure mounting and installation system that includes:
oTwo projector padlock loops
oMounting hardware for solid masonry or framed wall installations
lTemplates and instructions for positioning the system safely
Your SMARTUX60 projector connection panel supports the following connectors:
l3-pin mini-DIN connector
l4-pin powered mini-DIN connector and 7-pin mini-DIN connector
lS-video input and associated dual-channel audio input (two RCA jacks)
lHDMI connector input
lTwo HD-DB15 (VGA) inputs and associated audio input (3.5 mm jack) and one HD-DB15
(VGA) output and associated audio output (3.5 mm jack) with additional interface support for
Component YPbPr and Component YCbCr inputs with proper adapters (not included)
lRJ45 cable for local area network connections
lRS-232 connector
lUSB B receptacle for service access
Appliance
Your interactive whiteboard system appliance is attached with brackets to the back of the interactive
whiteboard in close proximity to the appliance control panel (ACP).
The appliance comes with SMARTProductDrivers and the SMARTMeetingPro™ application
installed.
ACP
Your projector system ACP attaches to the
left side of the pen tray. The ACP features
an LCD touch screen and a Power button.
The LCD touch screen provides task and
settings selection, video and audio control,
and room control, and it features
C H A P T E R 1
About your interactive whiteboard system
4

USBdrives. For more information on the LCD touch screen and its functionality, see Using the LCD
touch screen on page 36.
Included accessories
The following accessories are included with your interactive whiteboard system.
Remote control
The remote control enables you to control the system and set up your projector. Use the
remote control to access menu options, system information and input selection options.
Pens
There are two pens included with your interactive whiteboard. Pick
up a pen and press one of the four color buttons on the pen tray
(black, red, green or blue) to select the color of digital ink you write on
the interactive whiteboard.
I M P OR T A N T
Do not substitute the pens with other items, such as dry-erase markers, if Touch Recognition is
enabled. (Touch Recognition enables you to pick up a pen tray pen, and then write, select or erase
without replacing the pen.)
Eraser
The eraser resembles a rectangular chalkboard eraser. You can use a
substitute object, as long as it has a similar shape, reflects infrared light
and doesn’t scratch or mark the interactive whiteboard surface.
SMARTGoWire™ auto-launch cable
The SMARTGoWire cable is a USB to USB connection
that enables you to use SMARTMeetingPro software on
computers where the software is not installed.
C H A P T E R 1
About your interactive whiteboard system
5

I M P OR T A N T
The SMARTMeetingPro software on the cable is compatible with only Windows® operating
systems.
Ensure that Autoplay is enabled on your computer before you connect the cable. See the
SMARTSupport website (smarttech.com/support) for additional information.
If you are using a laptop that doesn’t have SMARTMeetingPro software installed, connect the laptop
to the interactive whiteboard using your SMARTGoWire cable. The SMARTMeetingPro icon
appears in the notification area on your laptop once you connect the cable.
CAT 5 USB extender
The CAT 5 USB extender (Part No.
SBX800-CAT5-XT) enables you to connect
your interactive whiteboard to a computer up
to 50' (15 m) away using a Cat5, Cat5e or
Cat6 cable (not included).
Optional accessories
RCA connector pod
The RCA connector pod is an optional accessory for the SMARTBoard800ixe-SMP
interactive whiteboard system with appliance. Refer to the Composite video panel
(SBX8-RCA) for SMART Board 800i5e and 800iXe interactive whiteboard systems
installation guide (smarttech.com/kb/158170) for more information on the RCA
connector pod.
The RCA connector pod includes two RCA jacks for dual-channel audio input and one for composite
video input. You can use the RCA connector pod to connect DVD/Blu-ray players and similar devices
(see Connecting peripheral sources and outputs on page 43).
Purchase this item from your authorized SMART reseller.
C H A P T E R 1
About your interactive whiteboard system
6

SBA-L projection audio system
You can purchase an SBA-L projection audio system for your SMARTBoard800ixe-SMP interactive
whiteboard system with appliance. The system comes with its own power supply and the required
brackets and cabling. It provides a comfortable listening volume in rooms up to 1,000 square feet
(93square meters) in size with a 30-person capacity (subject to room acoustics). For more
information on your audio system, see the SBA-L Projection Audio System installation guide
(smarttech.com/kb/142552).
Other optional accessories
You can add a variety of accessories to your interactive whiteboard to best meet your specific needs.
Purchase these items from your authorized SMART reseller when you order your interactive
whiteboard system or later.
For more information on accessories, go to smarttech.com/accessories.
C H A P T E R 1
About your interactive whiteboard system
7

Chapter 2: Installing your interactive
whiteboard system
Choosing a location 9
Choosing a height 10
Connecting the components of your interactive whiteboard system 11
Locking the pen tray to your interactive whiteboard 11
Installing your audio system 12
Routing the cables 12
Using SMART software 12
See the included documents for instructions on how to cable your SMARTBoard800ixe-SMP, install
your product and use the mounting template.
I M P OR T A N T
Use the SMARTBoard 885ixe-SMP interactive whiteboard system installation guide
(smarttech.com/kb/157628) and the SMARTBoard 885ixe-SMP interactive whiteboard system
cabling diagram (smarttech.com/kb/170258) to install your interactive whiteboard system.
This chapter provides additional considerations and details for installing your interactive whiteboard
system.
Choosing a location
Choose a location for your interactive whiteboard system that’s far from bright light sources, such as
windows and strong overhead lighting. Bright light sources can cause distracting shadows on your
interactive whiteboard and can reduce the contrast of the projected image.
Select a wall with a flat, regular surface and sufficient clearance to accommodate your interactive
whiteboard system. Install the projector and your interactive whiteboard on the same flat surface. For
best presentation alignment, mount your interactive whiteboard system in a location that’s central to
your audience’s viewing direction.
Chapter 2
9

Ensure that there is enough room along the interactive whiteboard system’s left side to access the
Power button of the appliance that’s mounted to the back of the interactive whiteboard.
For mobile or adjustable installation options, contact your authorized SMART reseller.
WARNING
lRefer to your interactive whiteboard system’s specifications (available at
smarttech.com/support) for its weight. Check your local building codes to ensure that your
wall can support this weight, and use appropriate mounting hardware for your wall type.
lIf you are installing the interactive whiteboard system on drywall, use all the included toggle
bolts. If one of the bracket holes aligns with a wall stud, use appropriate hardware in that hole
instead of a toggle bolt.
If you’re replacing a SMARTBoard 500 or 600 series interactive whiteboard with the SMARTBoard
800 series interactive whiteboard on drywall, you must remove the wall-mount bracket and mounting
hardware, and then install all the mounting hardware and brackets supplied with your SMARTBoard
800 series interactive whiteboard instead.
To help ensure that your interactive whiteboard is mounted correctly, make sure the colors of the wall-
mount hanger on the back of the interactive whiteboard and the wall-mount bracket are the same.
Choosing a height
SMART includes a mounting template with each interactive whiteboard system. If you lose this
template, contact your authorized SMART reseller. Using this template ensures that you can do the
following:
lMount the projector at a safe height for head space clearance, while maintaining enough space
for airflow and installation access above the unit.
lPosition the projector at the correct height above your interactive whiteboard to align the
projected image with the touch screen.
Dimensions on the template recommend a distance from the floor suitable for adults of average
height. You should consider the general height of your user community when you choose a position
for your interactive whiteboard.
C H A P T E R 2
Installing your interactive whiteboard system
10