SMC Networks SMCD3USG User manual

Install Guide
SMCD3USG
DOCSIS 3.0 Universal
Services Gateway
Copyright © 2010 by
SMC Networks, Inc.
20 Mason
Irvine, California 92618
All rights reserved.

Copyright © 2010 by
SMC Networks, Inc.
20 Mason
Irvine, CA 92618
All rights reserved
Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is
assumed by SMC for its use, nor for any infringements of patents or other rights of third parties which may result from its use.
No license is granted by implication or otherwise under any patent or patent rights of SMC. SMC reserves the right to change
specifications at any time without notice.
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying and recording, or stored in a database or retrieval system for any purpose without the express written permission
of SMC.
Microsoft and Windows are registered trademarks of Microsoft Corporation. Apple and Macintosh are registered trademarks of
Apple, Inc. All other brands, product names, trademarks, or service marks are property of their respective owners.

GPL/LGPL Licenses Statement
This product includes software code developed by third parties, including software code subject to the GNU General Public
License (“GPL”) or GNU Lesser General Public License (LGPL”). As applicable, the terms of the GPL and LGPL, and
information on obtaining access to the GPL code and LGPL used in this product, are available to you at http://gpl.smc.com/.
The GPL code and LGPL code used in this product is distributed WITHOUTANY WARRANTY and is subject to the copyrights
of one or more authors. For details, see the GPL Code and LGPL Code for this product and the terms of the GPL and LGPL.

Contents
1INTRODUCTION.......................................................................................................................1
1.1 WARNINGS.............................................................................................................................................1
1.2 SITE PREPARATION ...................................................................................................................................1
2HARDWARE OVERVIEW.........................................................................................................2
2.1 LED INDICATORS .....................................................................................................................................2
2.2 FRONT PANEL PUSH BUTTONS ....................................................................................................................4
2.2.1 Finding a Misplaced DECT Handset ................................................................................................4
2.2.2 Making a Wireless Connection.......................................................................................................4
2.2.3 Registering a DECT Handset ...........................................................................................................5
2.3 REAR PANEL PORTS ..................................................................................................................................5
2.4 BOTTOM COMPARTMENTS.........................................................................................................................6
3HARDWARE INSTALLATION ..................................................................................................7
3.1 PACKAGE CONTENTS.................................................................................................................................7
3.2 INSTALLING THE GATEWAY .........................................................................................................................7
3.2.1 Finding a Suitable Location ............................................................................................................7
3.2.2 Installing the Battery ......................................................................................................................8
3.2.3 Connecting to the LAN....................................................................................................................9
3.2.4 Connecting the WAN ....................................................................................................................10
3.2.5 Powering on the Gateway ............................................................................................................10
3.3 WALL-MOUNTING THE GATEWAY (OPTIONAL) .............................................................................................10
4CONFIGURING YOUR COMPUTER FOR TCP/IP.................................................................13
4.1 CONFIGURING MICROSOFT WINDOWS 2000..............................................................................................13
4.2 CONFIGURING MICROSOFT WINDOWS XP..................................................................................................14
4.3 CONFIGURING MICROSOFT WINDOWS VISTA ..............................................................................................15
4.4 CONFIGURING AN APPLE®MACINTOSH®COMPUTER....................................................................................17
5CONFIGURING YOUR GATEWAY .........................................................................................18
5.1 DISABLING PROXY SETTINGS ....................................................................................................................18
5.2 DISABLING FIREWALL AND SECURITY SOFTWARE...........................................................................................19
5.3 CONFIRMING YOUR GATEWAY’S LINK STATUS ..............................................................................................19
5.4 ACCESSING THE GATEWAY’S WEB MANAGEMENT ........................................................................................19
5.5 CONFIGURING YOUR GATEWAY BY USING WIZARD .......................................................................................21
6RESETTING AND REBOOTING THE GATEWAY..................................................................23
6.1 RESETTING/REBOOTING BY USING RESET BUTTON .......................................................................................23

6.1.1 Rebooting the Gateway Only ........................................................................................................23
6.1.2 Restoring Factory Defaults............................................................................................................24
6.2 RESETTING/REBOOTING BY USING WEB MANAGEMENT................................................................................24
APPENDIX A. SPECIFICATIONS ............................................................................................25
APPENDIX B. COMPLIANCES................................................................................................28

1
1 Introduction
Congratulations on your purchase of the SMCD3USG Universal Services Gateway (hereinafter refers to
as "Gateway"). The Gateway is a multimedia gateway based upon DOCSIS 3.0 technology delivering
video, voice, data and enabling new home security and automation, DECT Voice and IPTB distribution
services. It is the ideal all-in-one solution for the home or business environment. It is the ideal all-in-one
solution for the home or business environment. SMC is proud to provide you with a powerful, yet simple
communication device for connecting your local area network (LAN) to the Internet.
1.1Warnings
• Read all installation instructions and verify correct equipment installation before connecting the
Gateway to its power source.
• Attach only approved power cords to the device.
• Verify that the power connector and socket are accessible at all times during the operation of the
equipment.
• Do not install this equipment or work with its power circuits during thunderstorms or other weather
conditions that could cause a power surge.
• Verify there is adequate ventilation around the device, and that ambient temperatures meet equipment
operation specifications.
1.2Site Preparation
• Consult your site survey and network analysis reports to determine specific equipment placement,
power drops, and so on.
• Assign installation responsibility to the appropriate personnel.
• Identify and document where all installed components are located.
• Provide a sufficient number of power drops for your equipment.
• Ensure adequate, dust-free ventilation to all installed equipment.
• Identify and prepare Cable and Ethernet port connections.
• Verify that cable lengths are within the maximum allowable distances for optimal signal transmission.

2
2 Hardware Overview
2.1LED Indicators
The front panel of your Gateway contains a set of light-emitting diode (LED) indicators. These LEDs show
the status of your Gateway and simplify troubleshooting. There are also LEDs on the rear panel of the
Gateway to show the LINK status. These LEDs indicate either GigE (Green) or 10/100 (Amber)
connections to the individual Ethernet ports.

3
Symbol LED Description
Power ON = power is supplied to the Gateway
OFF = power is not supplied to the Gateway
DS Blinking = scanning for DS channel
ON = ranged on one or more channels
US Blinking = ranging is in progress
ON = ranging is complete on 1 channel only
OFF = scanning for DS channel
Online Blinking = cable interface is acquiring IP, ToD, CM configuration
ON = Gateway is operational
OFF = Gateway is offline
Ethernet Blinking = data is transmitting
ON = one or more Ethernet link detected
OFF = no Ethernet link detected
WiFi Blinking = data is transmitting
ON = Wi-Fi is enabled
OFF = Wi-Fi is disabled
Tel1 Blinking = phone set off-hook
ON = phone set on-hook
Alarm2 ON = system failure
OFF = normal operation
MoCA Blinking = data is transmitting
ON = Gateway is operational
OFF = no Cable/MoCA link detected
Battery Blinking = low battery power
ON = high battery power when AC power failure
OFF = no battery power or no battery when AC power on normal operation*
LEDs on
the rear
panel Link
Blinking = data is transmitting
Green ON = connected at 1 GMbps.
Amber ON = connected at 10 or 100 Mbps
OFF = no Ethernet link detected
*: DuringAC Power Fail with a bad battery, device operation may not be possible due to lack of battery
power; all LEDs may be "OFF".

4
2.2Front Panel Push Buttons
There are two push buttons on the front side of the Gateway. One is for DECT pager and the other is for
DECT Register/WPS settings.
Symbol Function Type Description
DECT Pager Button Press this button to page the misplaced DECT handset. Or,
press this button continuously for more than ten seconds to
register the DECT handset.
DECT Register/
WPS
Button Press this button to make a wireless connection between the Gateway and the WPS-enabled client. Or, press this button to
register a DECT handset.
LED
Blinking = The Gateway is waiting for a WPS-enabled client to
associated with. Or, the DECT handset is registering.
ON = The association between the Gateway and the
WPS-enable client is done.
2.2.1 Finding a Misplaced DECT Handset
If the handset is misplaced, press this DECT Pager button on the front panel of the Gateway. All the
handsets registered with that the Gateway will ring. When the handset is found, press this button again to
stop ringing. To stop the ringing on an individual handset, press the Phone Offkey or End softkey on the
handset.
2.2.2 Making a Wireless Connection
Press DECT Register/ WPS button, this LED will blink for 120 seconds.
If there is no WPS-enabled client associated with the Gateway within 120 seconds, the LED will turn
OFF
If there is a WPS-enabled client associated with the Gateway within 120 seconds, the LED will turn
solid ON. After data exchanging completed, this LED turns OFF.

5
2.2.3 Registering a DECT Handset
There are two methods to register the DECT handset:
Press DECT Pager button continuously for more than ten seconds, the Gateway will go into
registration mode for you to register a DECT handset with that Gateway.
Press the DECT Register/ WPS button, this LED will blink continuously to indicate the DECT
handset is registering and turn OFF after the registration is done.
2.3Rear Panel Ports
The rear panel of your SMCD3USG contains a reset button and the ports for attaching the supplied power
adapter and making additional connections.
Item Item Description
Tel Connect the a telephone set to the Gateway
Alarm Connect the Gateway to the phone line outlet.
Ethernet 1-4 Four 10/100/1000 auto-sensing RJ-45 switch ports. Connect devices on
your local area network such as a computer, hub, or switch to these
ports.
USB
This Gateway provides four USB 2.0 high-speed ports. Two of them are
on the rear panel and the other two are located at the Expansion Slot on
the bottom of the Gateway.USB 2.0 high-speed ports for connecting to
USB hard drives and peripherals.
Reset Use this button to reboot the Gateway or restore the default factory
settings (see Chapter 6 “Resetting and Rebooting the Gateway”). This
button is recessed to prevent accidental resets of your Gateway.

MoCA/Cable Connect your coaxial cable line to this port.

Power Connect the supplied power adapter to this port.








6
2.4Bottom Compartments
There are three compartments on the bottom of the Gateway. One is expansion slot which containing two
USB port and the other two are battery compartments.

7
3 Hardware Installation
An Gateway installation includes mounting the Gateway on a wall, connecting the Gateway to the
network (LAN and WAN port connection) and applying power.
3.1Package Contents
Unpack the items in your Gateway contents and confirm that no items are missing or damaged. Your
package should include:
One SMCD3USG Universal Services Gateway
Wall-mount Kit (containing two screws and two plastic inserters)
One Power Cord
One Category 5E Ethernet cable
One Installation Guide
One CD that contains this User Manual
One Diplexer
If any items are missing or damaged, please contact your service provider. Keep the carton, including the
original packing material, in case you need to store the product or return it.
3.2Installing the Gateway
3.2.1 Finding a Suitable Location
Your Gateway can be installed in any location with access to the cable network.All of the cables connect
to the rear panel of the Gateway for better organization and utility. The LEDs on the front panel are easily
visible to provide you with information about network activity and status.
For optimum performance, the location you choose should:
Be close to a workingAC power outlet.
Allow sufficient air flow around the Gateway to keep the device as cool as possible.
Not expose the Gateway to a dusty or wet environment.

8
3.2.2 Installing the Battery
The Gateway supports two 2600mA rechargeable Lithium-Ion batteries for power failure backup. It
provides stand-by operation for eight-hour standby and five-hour talking mode in the event of the power
failure.
Before you begin the installation, you must first install the batteries in your Gateway. The following
description indicates you how to locate the batteries in the Gateway.
1. Place the Gateway on a flat surface and remove the
battery cover (with a Battery icon on the side) on the
bottom.
2. Slide the battery into the battery compartment until it is
fully seated. Repeat this step to install the second
battery.
3. Make sure that the pull-tab on the battery is accessible
and does not prevent the battery cover from closing
properly.
4. Slide the battery cover upward and snap into place.
It may take up to 24 hours for each battery to charge fully when:
The batteries are installed for the first time.
The batteries are replaced.
The batteries are fully discharged.
WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced.
Replace only with the same type of battery. Dispose of the battery in accordance with local
regulations and instructions from your service provider.
Do not disassemble it or attempt to recharge the battery outside the system. Do not crush,
puncture, dispose of in a fire, short external contacts, or expose to water or other liquids.
Note: The batteries begin to charge automatically as soon as you attach the modem to the
AC electrical outlet. When you first plug in the Gateway, the Power LED illuminates. If you
choose to operate the Gateway without a battery, you risk losing your telephone service
during a power outage. Under normal circumstances, the battery should last for several
years. The Battery LED turns off to indicate that the battery should be replaced soon. Contact
your service provider to obtain replacement batteries and for disposal instructions.

9
3.2.3 Connecting to the LAN
Using an Ethernet LAN cable, you can connect the Gateway to a desktop computer, notebook, hub or
switch. Your Gateway supports auto-MDI/MDIX, so you can use either a standard straight-through or
crossover Ethernet cable.
1. Connect either end of an Ethernet cable to one of the four LAN (Ethernet) ports on the rear panel of
the Gateway.
2. Connect the other end of the cable to your computer’s network-interface card (NIC) or to another
network device.
Connect either end of an
Ethernet cable to one of
the four LAN ports on the
rear panel of the Gateway.
Up to 4 connections is
supported.
to the network-interface on a
desktop computer or laptop

10
3.2.4 Connecting the WAN
To connect your Gateway to a Wide Area Network (WAN) interface:
1. Connect a coaxial cable to the port labeled MoCA/Cable on the rear panel of the Gateway from a
cable port in your home or office. Use only manufactured coaxial patch cables with F-type
connectors at both ends for all connections.
2. Hand-tighten the connectors to secure the connection.
3. If the modem was not installed by your cable provider (ISP) or is replacing another cable modem,
contact your cable operator to register the Gateway. If the modem is not registered with your cable
operator, it will not be able to connect to the cable network system.
3.2.5 Powering on the Gateway
After making your LAN and WAN connections, use the following procedure to power on the Gateway:
1. Connect the supplied power cord to the port labeled Power on the rear panel of the Gateway.
2. Connect the other end of the power cord to a working power outlet. The Gateway powers on
automatically. The Power LED on the front panel goes ON, and the other front panel LEDs show the
Gateway’s status.
WARNING: Only use the power cord supplied with the Gateway. Using a different power
cord can damage your Gateway and void the warranty.
3.3Wall-Mounting the Gateway (optional)
The Gateway can be also mounted on a wall. Wall mounting requires hanging the Gateway along its
width (or length) using the three slots on the bottom of the unit and using the Gateway mounting template
(on the next page) for the screws.
WARNING: The Gateway should be wall mounted to concrete or plaster-wall-board. Before
drilling holes, check the structure for potential damage to water, gas or electric lines.
To mount your Gateway on the wall:
1. Print the 1:1 wall mounting template on next page of this guide.
Be sure you print the template at 100% scale. Page scaling should be set to [None] (100%). Do not
reduce or enlarge the scale of the template.

11
2. Measure the gap between holes with a ruler. Dimensionally confirm the template by measuring each
value for accuracy before drilling holes.
3. Use a center punch to mark the center of the holes.
4. Locate the marks on the wall for the mounting holes.
5. Drill holes to a depth and diameter appropriate for the size and type of hardware you have selected.
6. If necessary, install an anchor in each hole. Use M3.5 x 40 mm screws with a flat underside and
maximum screw head diameter of 6.5 mm (0.25 inches) to mount the Gateway.
Wall-mount Template

12
7. Using a screwdriver, turn each screw until the head protrudes from the wall. The figure below is an
example for mounting Gateway on a concrete surface.
•There must be at least 2.5 mm (0.10 inches) between the wall and the underside of the screw
head.
•The maximum distance from the wall to the top of the screw head is 5.0 mm (0.20 inches).
8. Place the Gateway so the keyholes are above the mounting screws.
9. Slide the Gateway down so it stops against the top of the keyhole opening.
10.Re-connect the coaxial cable and Ethernet cables. Re-plug the power cord into the Gateway and the
electrical outlet.

13
4 Configuring Your Computer for TCP/IP
After you install your Gateway, configure the TCP/IP settings on a computer that will be used to configure
your Gateway.
4.1Configuring Microsoft Windows 2000
Use the following procedure to configure your computer if your computer has Microsoft Windows 2000
installed.
1. On the Windows taskbar, click Start, point to Settings, and then click Control Panel.
2. In the Control Panel window, double-click the Network and Dial-up Connections icon. If the Ethernet
adapter in your computer is installed correctly, the Local Area Connection icon appears.
3. Double-click the Local Area Connection icon for the Ethernet adapter connected to the Gateway.
The LocalArea Connection Status dialog box appears.
4. In the LocalArea Connection Status dialog box, click the Properties button. The Local Area
Connection Properties dialog box appears.
5. In the LocalArea Connection Properties dialog box, verify that Internet Protocol (TCP/IP) is checked.
Then select Internet Protocol (TCP/IP) and click the Properties button.
6. Click Obtain an IP address automatically to configure your computer for DHCP.
7. Click the OK button to save this change and close the Local Area Connection Properties dialog box.
8. Click OK button again to save these new changes.
9. Restart your computer.

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4.2Configuring Microsoft Windows XP
Use the following procedure to configure a computer running Microsoft Windows XP with the default
interface. If you use the Classic interface, where the icons and menus resemble previous Windows
versions, perform the procedure under “Configuring Microsoft Windows 2000”.
1. On the Windows taskbar, click Start, click Control Panel, and then click Network and Internet
Connections.
2. Click the Network Connections icon.
3. Click Local Area Connection for the Ethernet adapter connected to the Gateway. The LocalArea
Connection Status dialog box appears.
4. In the LocalArea Connection Status dialog box, click the Properties button. The Local Area
Connection Properties dialog box appears.
5. In the LocalArea Connection Properties dialog box, verify that Internet Protocol (TCP/IP) is checked.
Then select Internet Protocol (TCP/IP) and click the Properties button. The Internet Protocol (TCP/IP)
Properties dialog box appears.
6. In the Internet Protocol (TCP/IP) Properties dialog box, click Obtain an IP address automatically to
configure your computer for DHCP. Click the OK button to save this change and close the Internet
Protocol (TCP/IP) Properties dialog box.
7. Click the OK button again to save your changes.
8. Restart your computer.

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4.3Configuring Microsoft Windows Vista
Use the following procedure to configure a computer running Microsoft Windows Vista with the default
interface. If you use the Classic interface, where the icons and menus resemble previous Windows
versions, perform the procedure under “Configuring Microsoft Windows 2000”.
1. On the Windows taskbar, click Start, click Control Panel, and then select Network and Internet Icon.
2. Click View Networks Status and tasks and then click Management Networks Connections.
3. Right-click the Local Area Connection icon and click Properties.
4. Click Continue. The LocalArea Connection Properties dialog box appears.
5. In the LocalArea Connection Properties dialog box, verify that Internet Protocol (TCP/IPv4) is
checked. Then select Internet Protocol (TCP/IPv4) and click the Properties button. The Internet
Protocol Version 4 Properties dialog box appears.