Snom 100 v1.9a User manual

snom 100
User Manual v1.9a

3
Foreword
Congratulations on the purchase of your snom 100
Voice over IP telephone!
Telephony is part of our every day life. Over a period
of more than 100 years a communication form has
evolved which we feel cannot be dismissed. In spite of
the new technology base of the snom 100 most of its
look and feel will be very familiar and intuitive to you.
On the other hand, the world of the Internet opens a
whole range of new possibilities. A lot of users are
using web browsers and own one or more email ac-
counts. They will find it easy to manage the phone via
its web interface or to make a call to
“sip:[email protected]“ for example.
We are confident that the developments in the com-
puter industry will follow suit in the telecom world.
VoIP is not only about transporting speech over data
networks. It is about interoperability and breaking up
a vertical market as well as streamlining business
processes by seamlessly integrating the telephone into
the computer networks and applications. With its
technical flexibility, our commitment to all open and
relevant standards and our cooperation with other
vendors of the VoIP industry, the snom 100 repre-
sents a safe investment in the future.
Now, we wish you a pleasurable experience in the
VoIP world.
snom technology AG
The current version of this user manual can be ob-
tained from:
http://www.snom.de/download/man_snom100e.pdf

4
Inhalt
Foreword ...................................................................... 3
Installation.................................................................... 7
Delivery Content ........................................................ 8
Safety Notes.............................................................. 8
Power supply.......................................................... 8
Setting up the Phone............................................... 8
Cleaning ................................................................ 9
Connecting the phone ................................................. 9
Dial Pad ...................................................................10
Initialization..............................................................12
Booting.................................................................12
Selecting the language............................................13
Registration...........................................................14
Basic FunctionsIdle State............................................19
Idle State .................................................................20
Statistics...............................................................20
Registrations .........................................................20
Dialing .....................................................................21
Dialing a phone number (E164) ...............................21
Dialing a H.323/SIP Address....................................23
Dialing an IP Address..............................................23
General Input Mode................................................25
Terminating a call......................................................25
Incoming Call............................................................25
Accepting a Call .....................................................26
Denying/Blocking a Call..............................................26
Adjusting the Volume.................................................26
Main Menu................................................................27
Help Function............................................................28
Advanced Functions.......................................................29
Hold and Resume ......................................................30
Toggling between calls ...............................................30
Transfer ...................................................................31
Direct Transfer.......................................................31
Call Divert................................................................31
Diverting all calls ...................................................32
Divert when Busy...................................................32

5
Divert when not answered ......................................32
DTMF Tones..............................................................32
Adjusting the Volume ................................................32
Ring Tones ...............................................................34
About ......................................................................35
Call Register ................................................................36
Phone Book ..............................................................37
Adding an entry.....................................................37
Editing an entry.....................................................38
Call Lists ..................................................................40
Speed Dial................................................................40
Dialing..................................................................41
Editing speed dial entries........................................42
Deny List..................................................................43
Browsing ..............................................................43
Adding a number...................................................43
Removing a number...............................................44
List Views.................................................................44
Modifying the view.................................................45
Sort Criteria ..........................................................45
Settings.......................................................................47
Settings via the Phone Gui .........................................48
Settings via Browser..................................................49
Options....................................................................51
Call Divert.............................................................51
Base ....................................................................52
SIP ......................................................................53
H.323...................................................................55
Codecs .................................................................57
Network................................................................57
Reset Values .........................................................61
Administration..............................................................62
Automatic Installation and Booting ..............................63
Overview..................................................................63
Manual update..........................................................65
Phone settings setup .................................................66
Setting files...........................................................66
Downloading procedure ..........................................67
Available Settings......................................................69
Basic....................................................................69

6
SIP Settings ..........................................................69
Redirection............................................................71
Codec Settings.......................................................71
Network Settings ...................................................71
H.323 Settings.......................................................73
Updating the software................................................74
Case study: com88....................................................75
Scenario ...............................................................75
Behind the scenes .....................................................77
Setting the Network Identity.......................................80
Installing DHCP......................................................80
Appendix .....................................................................85
Technical Data ..........................................................85
Technical Data ..........................................................86
Standard Conformance...............................................87
Index ..........................................................................88

7
Installation

8
Delivery Content
Please check whether the delivery contains the follow-
ing parts:
§The base unit with display and dial pad
§The handset
§The handset cable
§The power supply (optional)
Safety Notes
Please observe the following safety ad-
vice. It is important to observe it in order
to guarantee safe and reliable operation
of the device.
Power supply
You have two possibilities to provide the snom 100
with power:
§Power feeding over the network cable (Power-
LAN via IEEE 802.3af with 48 V)
§An external power supply (24 and 48 V)
If you want to use an external power supply then
please stick to the one that’s included in the package.
Other power supplies may cause damage to the
phone, effect the behavior or induce noise.
Setting up the Phone
Please setup the snom 100 only on even and horizon-
tal surfaces, enabling the rubber pads to ensure a
secure grip. Do not place the snom 100 on carpets or
other materials that contain fibers that can block the
air vents and cause overheating.
!

9
Cleaning
To clean the snom 100 use a slightly moist and anti-
static cloth. Please try to avoid cleaning liquids since
they might damage the surface or internal electronics
of the phone.
Connecting the phone
First connect one end of the handset cable to handset
and then to the jack on the left side of the phone (see
illustration).
Now, plug in the Ethernet (network) cable into the
RJ45 connector on the rear side of the phone as
shown below and the other end into the network side
to establish a data link.
In case you are using an external power supply,
please insert the plug of the power supply into the
connector next to the data line and hook up the casing
into the mains.

10
If you want to use a headset, it can be connected to
the audio jacks on the backside of the snom 100. The
outermost connector is for the microphone.
Dial Pad
The numeric key block with the keys 0 to 9, * and #
are used to enter digits and letters. Depending on the
operating mode, different actions can be performed
(see the table below):
§Entry of digits only (e.g. when dialing a phone
number),
§Typing in letters and digits by pressing the
keys repeatedly similar to a cellular phone,
§Or navigate in selection lists. The keys have
arrows printed on them indicating the direc-
tion similar to a numeric block on a computer
keyboard.

11
The MENU key is used to invoke the main menu.
The HELP key brings up context specific help texts.
To cancel actions or input the CANCEL key can be
used. The Enter/Ok key confirms actions, selec-
tions and inputs.
Depending on the operating mode, the keys can have
context specific meanings and are described in this
user manual.
Keys F1 to F4 are context sensitive function keys.
Their current mapping is depicted in the lowest line on
the display through symbols.
The keys of the numeric block in different operating
modes:
Key Digits Lower case Upper case
00(SPC)_0 (SPC)_0
11.,?1!@-
():;&*#+<=>[] .,?1!@- ():;&*#+<=>[]
22abc2ä ABC2Ä
33def3 DEF3
44ghi4 GHI4
55jkl5 JKL5
66mno6ö MNO6Ö
77pqrs7ß$ PQRS7$
88tuv8ü TUV8Ü
99wxyz9 WXYZ9
####
*Toggles upper and lower case

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Initialization
Booting
If your network administrator or Internet service pro-
vider installed your phone, you will see how the phone
connects to the network and maybe conducts a soft-
ware update, if one is available. After it has booted, it
enters the idle state. When this state has been
reached a clock is displayed on the right hand side of
the display.
In case the phone does not reach this operation mode
you should consult your network administrator or
Internet service provider or refer to the chapter “Ad-
ministration”.

13
Selecting the language
The language is set to English by default. In, order to
change it for instance to German, press the menu key
and go to the submenu „Settings“ with or
and press Enter to select this menu entry.
Select „Base“ and press Enter.
Then go to „Language“
and set it to „German“.

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Press Enter to activate your selection.
Registration
In order to be able to make calls, the phone normally
has to register with „Gatekeeper“ (H.323) or a „Regis-
trar“ (SIP). You can obtain the Internet address or
name of the server from your network administrator
or Internet service provider. The registration is similar
to the configuration of an email address.
H.323
§Most Gatekeepers can be discovered auto-
matically by the snom 100. You only need to
set your phone number. Go to the Set-
tings/H323/H323 ID and enter your phone
number.
VoIP has two competing signaling standards
to establish and tear down calls. „H.323“ is
an ITU-T based standard. „SIP“ (Session Ini-
tiation Protocol) is based on Internet stan-
dards and is similar to Email and WWW. The
snom 100 supports both protocols. Please
ask your company or Internet service pro-
vider which protocol you are using.
TIP

15
§If you want to enter the gatekeeper address
manually then go to the “Settings” menu (as
described above) and then to „H.323“. Select
„GK/GW-Address“ and type in the address.

16
SIP
§When using the phone in a SIP environment,
go to the sub menu „Settings/SIP/Proxy“ and
set the address of the proxy (e.g.
proxy.sipproxy.com). Also program the ad-
dress of the SIP registrar. Normally, this will
be identical to the address of the proxy.

17
§Then you have to enter the SIP accounts un-
der which you want to be reachable. For the
first user of the snom 100 this can be entered
in Account1.

18
§Registrar1 is the registrar of the first user.
Please enter the registrar address into this
field. (e.g. proxy.sipproxy.com).
You can also enter other SIP accounts (Account1-7,
Registrar1-7).

19
Basic Functions

20
Idle State
Depending on which „Desktop Style“ is selected (see
Chapter Settings, Base, Desktop Style) the initial ap-
pearence of the phone differs:
Statistics
In the idle state the selection “Statistics” (especially
suited for H.323) the phone will show:
§The time and date,
§The number of dialed, received and missed
calls,
§The registration state
Continuous lines under the registration symbol indi-
cate a successful registration with the specified gate-
keeper ( ) or registrar ( ). Dashed lines ( ) (see
example) signal that the phone is not registered, i.e. it
did not get a reply. Vertical lines ( ) denote that the
registration was denied.
Registrations
In the “Registration” mode (especially suited for SIP)
the phone shows:
§The date and time,
§the first five registered users,
§the connection state of each of the first 5 reg-
istered users
An empty box () before the account (see following
illustration) indicates that the registration process is in
progress. A phone symbol ( ) means that the account