Sony WH1000XM4/SMIN Reference guide

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM4
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
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Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
One-touch connection (NFC) with an Android smartphone
Disconnecting the Android smartphone with one-touch (NFC)
Switching the device by one-touch (NFC)
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8.1)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8.1)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device
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Multipoint connection
Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)
Connecting the headset to 2 Android smartphones (multipoint connection)
Connecting the headset to an Android smartphone and an iPhone (multipoint connection)
Connecting the headset to 2 devices simultaneously (multipoint connection)
Disconnecting Bluetooth connection (after use)
Using the supplied headphone cable
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Noise canceling function
What is noise canceling?
Using the noise canceling function
Optimizing the noise canceling function to suit the wearer (NC Optimizer)
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Listening to ambient sound quickly (Quick Attention Mode)
Speaking with someone while wearing the headset (Speak-to-Chat)
Sound quality mode
About the sound quality mode
Supported codecs
About the DSEE Extreme function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Making a video call on a computer
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Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the Google Assistant
Using Amazon Alexa
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Using the apps
What you can do with the “Sony | Headphones Connect” app
Installing the “Sony | Headphones Connect” app
Accessing support information from the “Sony | Headphones Connect” app
Updating the headset software
Important information
Precautions
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The available operating time is short (the duration of the battery is short).
The headset cannot be charged even if connecting the headset to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
Low sound level
Low sound quality
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5-013-731-11(7) Copyright 2020 Sony Corporation
Sound skips frequently.
The effect of noise canceling is not sufficient.
Bluetooth connection
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
Distorted sound
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
The touch sensor control panel does not respond correctly
The headset reacts incorrectly.
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM4
What you can do with the Bluetooth function
The headset uses BLUETOOTH® wireless technology, allowing you to do the following.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
5-013-731-11(7) Copyright 2020 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM4
About the voice guidance
In the factory setting, you will hear the English voice guidance in the following situations via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
When the headset is turned on: “Power on”
When the headset is turned off: “Power off”
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
For the first multipoint connection, when establishing a Bluetooth connection between the second device and the
headset: “Bluetooth 2nd Device Connected” (*)
For the multipoint connection, when establishing a Bluetooth connection between the first device and the headset:
“Bluetooth Device1 Connected” (*)
For the multipoint connection, when establishing a Bluetooth connection between the second device and the
headset: “Bluetooth Device2 Connected” (*)
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
For the multipoint connection, when disconnecting the Bluetooth connection between the first device and the
headset: “Bluetooth Device1 Disconnected” (*)
For the multipoint connection, when disconnecting the Bluetooth connection between the second device and the
headset: “Bluetooth Device2 Disconnected” (*)
For the multipoint connection, when connecting the third device to the headset, disconnecting the Bluetooth
connection between the first device and the headset, and switching the connection: “Bluetooth Device1 Replaced” (*)
For the multipoint connection, when connecting the third device to the headset, disconnecting the Bluetooth
connection between the second device and the headset, and switching the connection: “Bluetooth Device2
Replaced” (*)
When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate
remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge is low: “Low battery, please recharge headset”
When automatically turning off due to low battery: “Please recharge headset. Power off”
When turning on the noise canceling function: “Noise canceling”
When turning on the Ambient Sound Mode: “Ambient sound”
When turning off the noise canceling function and Ambient Sound Mode: “Ambient Sound Control off”
When the NC Optimizer starts: “Optimizer start”
When the NC Optimizer finishes: “Optimizer finished”
When Speak-to-Chat is enabled: “Speak-to-chat activated”
When Speak-to-Chat is disabled: “Speak-to-chat deactivated”
When the Google Assistant is not available on the smartphone connected to the headset even if you press the
Google Assistant button on the headset: “The Google Assistant is not connected”
When the Google Assistant is not available during software update: “The Google assistant is not available during
update. Please wait a moment until the update completes.”
When Amazon Alexa is not available on the smartphone connected to the headset even if you press the Amazon
Alexa button on the headset: “Either your mobile device isn’t connected; or you need to open the Alexa App and try
again”
Note
It takes about 20 minutes when you change the language of the voice guidance.
Available only when [Connect to 2 devices simultaneously] is turned to on with the “Sony | Headphones Connect” app.
*
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When you initialize the headset to restore the factory settings after you change the language of the voice guidance, the language
will also return to the factory setting.
If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and
on again.
5-013-731-11(7) Copyright 2020 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM4
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)
Headphone cable (approx. 1.2 m (47.25 in.)) (1)
Carrying case (1)
Plug adaptor for in-flight use (1)
5-013-731-11(7) Copyright 2020 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM4
Setting the headset in the carrying case
When you have finished using the headset, rotate the left and right units to flatten the headset, fold one unit toward the
headband, and store them in the supplied carrying case.
To store the cables and plug adaptor for in-flight use
Put the cables and plug adaptor for in-flight use in the holder separated by the divider in the carrying case.
5-013-731-11(7) Copyright 2020 Sony Corporation
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