Sony UP-D21MD User manual

3-206-442-11 (1)
Digital Color Printer
© 2001 Sony Corporation
UP-D21MD
Instructions for Use

2
Owner's Record
The model and serial numbers are located at the rear.
Record these numbers in the space provided below.
Refer to these numbers whenever you call upon your
Sony dealer regarding this product.
Model No. ____________________
Serial No. ____________________
To prevent fireor shockhazard, donot expose theunit to
rain or moisture.
To avoid electrical shock, do not open thecabinet. Refer
servicing to qualified personnel only.
THIS APPARATUS MUST BE EARTHED.
For the customers in the U.S.A.
This equipment has been tested and found to comply
with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection again harmful
interference when the equipment is operated in a
commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a
residential area is likely to cause harmful interference in
which case the user will be required to correct the
interference at his own expense.
You arecautioned that any changes or modifications not
expressly approved in this manual could void your
authority to operate this equipment.
This device requires shielded interface cables to comply
with FCC emission limits.
Important safeguards/notices for use in
the medical environments
1. All the equipments connected to this unit shall be
certified according to Standard IEC60601-1,
IEC60950, IEC60065 or other IEC/ISO Standards
applicable to the equipments.
2. When this unit is used together with other equipment
in the patient area*, the equipment shall be either
poweredbyanisolationtransformerorconnectedvia
an additional protective earth terminal to system
ground unless it is certified according to Standard
IEC60601-1.
* Patient Area
3. The leakage current could increase when connected
to other equipment.
4. This equipment generates, uses, and can radiate
frequency energy. If it is not installed and used in
accordance withthe instruction manual, it may cause
interference to other equipment. If this unit causes
interference (which can be determined by
unplugging the power cord from the unit), try these
measures: Relocate the unit with respect to the
susceptible equipment. Plug this unit and the
susceptible equipment into different branch circuit.
Consult your dealer. (According to standard
EN60601-1-2 and CISPR11, Class B, Group 1)
Caution
When you dispose of the unit or accessories, you must
obey the law in the relative area or country and the
regulation in the relative hospital.
For the customers in Canada
This unit has been certified according to Standard CSA
C22.2 NO.601.1.
Warning on power connection
Use a proper power cord for your local power supply.
Warning on power connection for medical use
Please use the following power supply cord.
With connectors (plug or female) and cord types other
than those indicated in this table, use the power supply
cord that is approved for use in your area.
*Note: Grounding reliability can only be achieved when the equip-
ment is connectedto anequivalent receptacle marked ‘Hospital Only’
or ‘Hospital Grade’.
WARNING
This symbol indicates the equipotential
terminal which brings the various parts of a
system to the same potential.
This symbol is intended to alert the user to
the presence of important operating and
maintenance (servicing) instructions in the
literature accompanying the appliance.
United States Canada
Plug Type HOSPITAL GRADE* HOSPITAL GRADE*
Female end E62405, E35708 LR53182, LL022442,
LL088408
Cord type E159216, E35496
Min.Type SJT
Min.18 AWG
LL112007-1, LL20262,
LL32121, LL84494
Min.Type SJT
Min.18AWG
Minimum cord set
rating 10A/125V 10A/125V
Safety approval UL Listed CSA
R1.5m

3
Table of Contents
Getting Started
System Overview ...................................................4
System Configuration .........................................4
Location and Function of Parts and Controls ....4
Front Panel .........................................................4
Rear Panel ..........................................................5
Supplied Accessories .............................................5
Assembly ............................................................6
Connections ............................................................6
USB Port Connection .........................................6
Installing the Printer Driver .................................7
Operation
Before Printing .......................................................8
Loading an Ink Ribbon .......................................8
Loading Paper ..................................................10
Printing .................................................................11
Miscellaneous
Precaution ............................................................12
Safety ................................................................12
Installation ........................................................12
Before Transporting the Printer ........................12
Cleaning ...........................................................13
Ink Ribbon and Paper .........................................13
Specifications ........................................................14
Troubleshooting ...................................................15
Indicators on the Front Panel .............................15
If the Paper Jams .................................................16
Index .....................................................................18

Getting Started
System Overview / Location and Function of Parts and Controls
4
Getting Started
System Overview
The UP-D21MD digital color printer is designed to
reproduce computer images on A-6 size paper.
Youcanprintout computer imagedatainfull color(with
256 shades per color, a total of more than 16,700,000
colors in all) in high resolution print mode
(approximately 403 dpi).
System Configuration
The following shows an example of a printer system
configuration.
Location and Function
of Parts and Controls
For details, refer to the pages given in parentheses.
Front Panel
APOWER indicator
LightswhenthePOWERswitchoftheprinterisset
to ON.
BPRINT indicator (15)
Lights while the printer is printing.
CALARM indicator (15)
Lights in orange in case of paper jamming or
occurrence of any other problem.
DRIBBON indicator (15)
Lights when a problem for ink ribbon occurs.
EPAPER indicator (15)
Lights when a problem for paper occurs.
The printer allows you to check the printer
operating condition according to the lighting
conditions of the PRINT indicator, ALARM
indicator, PAPER indicator and RIBBONindicator.
For details, see “Indicators on the Front Panel” on
page 15.
Computer
Controls the printer operation.
Digital color printer

Getting Started
Supplied Accessories 5
FPaper output slot
Printed pages are ejected here.
GPaper tray (6)
Load paper into this tray.
H!POWER switch (11)
Press this switch to turn the printer on or off.
Rear Panel
AUSB connector (6)
Connects to a computer or another USB peripheral
device with a USB cable (supplied).
BTRANSPORT LOCK button (12)
Press this button to secure the internal thermal head
when transporting the printer.
C-AC IN connector
Used to connect the printer to a wall outlet with the
supplied power cord.
DEquipotential ground terminal connector
Used to connect to the equipotential plug to bring
the various parts of a system to the same potential.
Refer to “Important safeguards/notices for use in
the medical environments”on page 2.
Supplied Accessories
The printer is packed together with the following
accessories. Check that nothing is missing from your
package.
Notes
•Retain the original carton and packing materials in
case you have to transport the unit in the future.
•Remove the ink ribbon cartridge and paper tray when
transporting the printer.
•When transporting the printer, secure the thermal
head. (For detailed information on how to secure it,
see “Before Transporting the Printer”on page 12.)
Ink Ribbon and paper a) (1)
Paper Tray (1)
Power Cord (1)
USB connecting cable (1)
Warranty card (1) (for the customers in the
U.S.A and Canada only)
Software Licence Agreement (1)
CD-ROM (1)
Thermal head cleaning cartridge (1)
Before Using this Printer (1)
a) Use the ink ribbon cartridge and paper for an operation
check.

Getting Started
Connections
6
Assembly
To attach the paper tray
For details of how to load the ink ribbon and paper, see
“Loading an Ink Ribbon”on page 8 and “Loading
Paper”on page 10.
Connections
After connecting the USB connecting cable (supplied)
to the printer and the computer, connect the power cord.
For details about the printer connection, refer to the
manuals for the computer or other peripheral devices.
Notes
•Before connecting the printer to the computer, turn off
the printer, computer, monitor, and all peripheral
devices connected to the computer.
•Before connecting the printer to the computer,
disconnect the power cord from the printer. Connect
the power cord to theprinter only after connecting the
printer and the computer.
•The printer is provided with a USB interface that can
be connected to any computer equipped with a USB
interface.
•Follow the connection procedures described in the
computer manual.
•Make sure that the interface cable is connected
securely at both ends.
•The printer drive software provided with the printer is
not suitable for using the printer connected to a
network.
•Operation of the printer is not guaranteed for
connection to a USB hub.
USB Port Connection
Paper tray
USB connecting
cable

Getting Started
Installing the Printer Driver 7
Installing the Printer
Driver
Install the printer driver provided with the printer. For
detailed instructions about how to install the printer
driver, refer to the Readme.txt file on the printer driver
installer disc.

Operation
Before Printing
8
Operation
Before Printing
This section describes the operations below that must be
made before printing, but after mounting the paper tray
on the printer (see “Assembly”on page 6) and after
making the necessary connections (see “Connections”
on page 6).
•Loading an ink ribbon (See below.)
•Loading paper (See page 10.)
Once the above operations have been completed, there
shouldbenoneedtorepeatthemduringroutineprinting.
Perform them only as necessary.
Notes
•You can replace the ink ribbon or load paper
regardless of whether the power is on or off. However,
turning off the power will cause the image stored in
the memory to be lost.
•Use the ink ribbon and paper contained in the same
package as a pair. Before attempting to load an ink
ribbon or paper, make sure that the combination of the
ink ribbon and paper is compatible. When either an
ink ribbon or paper has been exhausted, replace both
the ink ribbon and paper at the same time.
•Use only ink ribbon and paper designed for use with
this printer. Failing to do so is likely to result in
malfunctions. (See“Ink Ribbon and Paper”on page
13.)
Loading an Ink Ribbon
Load an ink ribbon into the printer’s ink ribbon
compartment.
Notes
• When you use the printer for the first time, the
thermal head may be out of position. Before
attemptingto usetheinkribbon,turnonthepower
underthe condition where the front panel is closed
so that the thermal head is placed at the correct
position.
•When transporting the printer, remove the ink ribbon
and secure the thermal head.
•If a blank sheet of paper is ejected, and the RIBBON
indicator lights, the ink ribbon has been exhausted.
Replacethe paper together with theink ribbon. Donot
reuse the ejected blank paper.
•Once an ink ribbon has been completely used up,
replace it. An ink ribbon is not reusable.
•Do not rewind the ink ribbon for reuse.
•Do not touch the ink ribbon or place it in a dusty
location. Finger prints or dust on the ink ribbon will
result in imperfect printing or malfunction of the head.
• Use the ink ribbon and paper supplied with the
printer for the initial operation check of the
printer.
1
Open the front panel by pulling the front panel
toward you.
Note
Be sure not to open the front panel when printing.
2
Remove the spent ink ribbon.
When you use the printer for the first time, this
operation is not required.

Operation
Before Printing 9
3
Remove any slack from the ink ribbon.
Note
If the ribbon is left slack, it may be damaged when
inserted.
4
Load the new ink ribbon into the ink ribbon
compartment.
5
Close the front panel by pushing the point marked
with “PULL OPEN”.
Note
Be sure to close the front panel completely. If you
do not, a paper jam or a malfunction may occur
while you are printing or cleaning the internal
thermal head.
When storing ink ribbon cartridge:
•Avoid placing the ink ribbon in a location subject to:
–high temperatures
–high humidity
–excessive dust
–direct sunlight
•Store a partially used ink ribbon in its original
packaging.
If your ink ribbon should tear
Repairthetearwithtransparenttape. Thereshouldbe no
problem with using the remaining portion of the ribbon.
Wind the spools in the
direction of the arrow until the
start position marker appears
as illustrated
Start position marker
Insert the hole of the
handle of the ink
ribbon over the
protruberance of the
printer
Push the point marked
“PULL OPEN”
Turn the spools in the direction of the arrow to
remove any slack until the transparent tape
cannot be seen.
Transparent tape

Operation
Before Printing
10
Loading Paper
To load paper, follow the procedure below. Be careful
not to touch the printing surface.
Notes
•Use only paper recommended. Failing to do so is
likely to result in malfunctions such as paper jams.
(See “Ink Ribbon and Paper”on page 13.)
•When a blank sheet of paper is ejected and the
RIBBON indicator lights, the ink ribbon has been
exhausted. Replace the paper together with the ink
ribbon. Do not use the ejected blank paper.
1
Remove the paper tray.
2
Place thepaper in the paper tray so that theprinting
surface faces up with the protection sheet on top.
When the UPC-21L printing pack is used: Lay
the partition down.
When the UPC-21S printing pack is used: Raise
the partition.
Notes
•The paper tray holds up to 50 sheets of paper
when the UPC-21L printing pack is used and 80
sheets of paper when the UPC-21S printing pack
is used.
•When handling the paper, do not touch the
printing surface. Dust or fingerprints are likely to
cause unsatisfactory printing or malfunction of
the head. Grasp the paper by the printing surface
protection sheet.
•When loading the paper, set the paper with the
arrowontheprotectionsheetpointinginthesame
direction as thearrow in thepaper tray. Also, load
the paperso thatit lays flat inthe paper tray. If the
paper is curled, it will overflow from the paper
tray and paper maynot be fedproperly. Be sure to
riffle the paper along with the protection sheets
before attempting to place the paper in the paper
tray.
•Donot place different typesof paper in the tray at
the same time.
3
Remove the protection sheet placed on the top of
the paper.
4
Slide the paper tray back into the printer until it
clicks into place.
When storing the paper
•Avoid storing the paper in a location subject to:
–high temperatures
–high humidity
–excessive dust
–direct sunlight
•Use the original package for storing unused paper.
Riffle the paper with
the protection sheet.
Place the paper along
with the protection sheet
in the paper tray with the
printing surface facing up.
Set the paper with the
arrow on the protection
sheet pointing in the
same direction as the
arrow in the tray.
Front
Set the paper securely
under the tab.
Partition

Operation
Printing 11
Printing
Before printing
•Ensure that the printer is properly connected to the
computer.
•Ensure that the ink ribbon and paper are properly
loaded.
•Ensure that the printer driver has been installed.
1
Press the POWER switch to turn the printer on.
The POWER indicator lights.
PRINT, ALARM, RIBBON and PAPER indicators
light at the same time, then all of them go out.
Notes
•Turn the printer on first.
•Do not turn the computer off and on while it is
accessing a hard or floppy disk.
2
Turn on the power of the computer.
3
Execute the print job with software application.
While the printer is receiving the image data from
the computer, the PRINT indicator blinks.
While the printer is printing, the PRINT indicator
lights.
Note
•Donot turn off the power duringprinting. If you doso,
paper may not be ejected and may jam in the printer.
•Do not pull the paper out till the printer finishes
printing.
•You can make multiple copies of identical printouts.
However, the printer may stop printing for various
reasons. In such a case, remove the printouts
accumulated on the paper tray. The printer will start
automatically to print the remaining copies.
If the printer does not print
The printer will fail to print when the ALARM, PAPER,
and/or RIBBON indicator light.
For details, see “Indicators on the Front Panel”on page
15.
If the paper or ink ribbon runs out during
printing
The printer stops the printing operation.
Load the paper into the paper tray and the ink ribbon.
Printing of remaining copies is automatically started.
When storing your printouts
•Avoid storing the printout in a location subject to high
temperatures,high humidity, excessive dust and direct
sunlight.
•Do not stick tape on a printout. Also, avoid leaving a
plastic eraser on a printout or placing a printout in
contact with materials which contain plasticizer
(under a desk mat, for example).
1
PRINT indicator
ALARM indicator
RIBBON indicator
PAPER indicator
POWER indicator

Miscellaneous
Precaution
12
Miscellaneous
Precaution
Safety
•Operatetheprinter usingthepowersourcespecifiedin
“Specifications”on page 14.
•Be careful not to damage the AC power cord by
placingordroppingheavyobjectsonit; itis dangerous
to use the unit with a damaged AC power cord.
•If you do not intend to use the unit for a long time,
disconnect the AC power cord.
•Unplug the AC power cord by grasping the plug, not
the cable itself.
•Do not disassemble the unit.
•Do not remove the cover. There is a danger of electric
shock from the internal parts.
•Be careful not to spill water or other liquids on the
unit, or to allow combustible or metallic material to
enter the cabinet. If used with foreign matter in the
cabinet, the unit is liable to fail, or present a risk of fire
or electric shock.
•Ventilation holes are provided to prevent the unit from
overheating.Becarefulnottoobstructthemwithother
units or by covering the unit with a cloth, etc.
•If the unit malfunctions or if a foreign body falls into
the cabinet, disconnect the AC power cord
immediately and consult your Sony service facility or
your Sony dealer.
Installation
•Avoid placing the unit in a location subject to:
–mechanical vibration
–high humidity
–excessive dust
–direct or excessive sunlight
–extremely high or low temperatures
•Do not use other electronic equipment near the unit.
The unit will not work properly in strong
electromagnetic fields.
•Do not place a heavy object such as a monitor on the
printer.
Condensation
•If the printer is subject to wide or sudden changes in
temperature, such as when it is moved from a cold
room to a warm room or when it is left in a room with
a heater that tends to produce large amounts of
moisture, condensation may forminside the printer. In
such casesthe printer willprobably notworkproperly,
and may even develop a fault if you persist in using it.
Ifcondensationforms,turn offthepowerandleavethe
printer to stand for at least one hour.
•If the printing pack is subjected to wide or sudden
changes in temperature, condensation may form on
the ink ribbon or paper. This will cause the printer to
malfunction. Also, if the printing pack is used in this
state, spots are likely to appear on the printout.
Therefore, avoid storing the printing pack in locations
subject to wide or sudden changes of temperature.
•To store a half-used printing pack, replace it in its
original packing and reseal the package. If possible,
keep the sealed printing pack in a cool, dark location.
To subsequently use the printing pack, place it, in its
sealed package, in a warm room for several hours.
Doing so prevents condensation from forming when
the printing pack is removed from its package.
Location
To prevent internal heat built-up, leave enough room
around the printer for air to circulate through the vents
on the left hand side and top of the cabinet.
Before Transporting the Printer
Before transporting the printer, use the following
procedure to remove the supplied accessories and then
put them back into their original packing. Transporting
the printer with the supplied accessories still installed
may cause malfunctions.
1
Remove the ink ribbon and the paper tray.
2
Secure the internal thermal head, as follows:
1Turn on the printer.
2Press the TRANSPORT LOCK button on the
rear panel of the printer.
The PRINT, ALARM, RIBBON and PAPER
indicatorsareblinkingandtheprinteroperation
tone keeps sounding for about two seconds.
3When the printer operation tone stops
sounding, turn off the power of the printer.
The thermal head is now secured.
To release the thermal head
Turn on the printer again. The thermal head moves so
that you can now install the ink ribbon again.

Miscellaneous
Ink Ribbon and Paper 13
Cleaning
Note
Be sure to turn off the power of the printer before
cleaning.
Cleaning the cabinet
Clean the cabinet, panel and controls with a soft dry
cloth, or a soft cloth lightly moistened with a mild
detergent solution. Do not use any type of solvent, such
as alcohol or benzine, which may damage the finish.
Cleaning the thermal head
Clean the thermal head with the thermal head cleaning
cartridge (supplied) if the printout quality deteriorates,
for example, when the white stripes begin to appear on
the printout.
It is recommended that you clean the thermal head after
every 10 packsof paper to keep the printout quality at its
best.
1
Remove the paper tray and remove the paper.
2
Place the cleaning sheet in the paper tray so that the
shiny surface faces down.
Notes
•Be sure to use the cleaning sheet supplied with
the UPC-21L/21S color printing pack.
•Do not reuse the old cleaning sheet.
3
Load the cleaning cartridge into the ribbon
compartment.
Immediately after you load the paper tray with the
cleaning sheet andcleaning cartridge, the RIBBON
indicator goes off and the printer starts cleaning the
thermal head automatically.
When the printer has completed cleaning the
thermal head, the RIBBON indicator goes on again.
Note
When you load the cleaning cartridge into the ink
ribbon compartment with the printer’s power on,
the printer starts cleaning.
If the printer is not turned on, even though youturn
on the power after loading the cleaning cartridge,
the printer will not start cleaning.
Ink Ribbon and Paper
Both paper andan ink ribbon are necessary forprinting.
Use the ink ribbon with the paper contained in the same
package.
UPC-21S Color Printing Pack
Contains color ink ribbon cartridge and paper.
Color ink ribbon, 3 rolls
90×100mm(5 3/4 ×8 3/8 inches) size paper, 1 package
(80 sheets) ×3
UPC-21L Color Printing Pack
Contains color ink ribbon cartridge and paper.
Color ink ribbon, 4 rolls
100 ×144 mm (5 3/4 ×8 3/8 inches) size paper, 1
package (50 sheets) ×4
Note
If the paper has been exhausted, replace the ink ribbon
together with the paper.

Miscellaneous
Specifications
14
Specifications
Power requirements
100 to 120 V AC only, 50/60 Hz
(for 100 to 120 V AC users)
220 to 240 V AC only, 50/60 Hz
(for 220 to 240 V AC users)
Power consumption
About 1.8 A max. at 25°C
(for 100 to 120 V AC users)
About 1.0 A max. at 25°C
(for 220 to 240 V AC users)
Operating temperature
5°C to 35°C (41°F to 95°F)
Operating humidity
20% to 80%(no condensation allowed)
Storage and transport temperature
–20°C to 60°C (–4°F to 140°F)
Storage and transport humidity
20% to 90%(no condensation allowed)
Dimensions About 212 ×125 ×395 mm (w/h/d)
(8 3/8 ×5 ×15 5/8 inches)
Mass About 6.5 kg (14 lb 5 oz)
Printing system Sublimation heat transfer printing
Printable pixels When using the UPC-21S and printing
the full-image: 1520 ×1144 dots
When using the UPC-21L and printing
the full-image: 2000 ×1520 dots
Total gradation 256 levels each for yellow, magenta,
and cyan
Printing time When using the UPC-21S:
When the printer is set to high
speed: Approximately 19 seconds
When using the UPC-21L:
When the printer is set to high
speed: Approximately 29 seconds
Thermal head 15.87 dots/mm
Input connector AC IN (for power input)
Supplied accessories
Color printing pack (1)
Paper tray (1)
USB connecting cable (1)
Thermal head cleaning cartridge (1)
AC power cord (1)
Warranty card (1) (for the customers in
the U.S.A. and Canada only)
Software License Agreement (1)
Before Using this Printer (1)
CD-ROM (1)
Optional accessories
UPC-21L Color Printing Pack
UPC-21S Color Printing Pack
Medical Specifications
Protection against electric shock:
Class I
Protection against harmful ingress of
water:
Ordinary
Degree of safety in the presence of
flammable anesthetics or oxygen:
Not suitable for use in the presence
of flammable anesthetics or oxygen
Mode of operation:
Continuous
USB Interface
Data transmission
Universal Serial Bus Specification
Rev.1.1 Standard
USB Interface Connector Pin Assignment
Design and specifications are subject to change without
notice.
I/O Signal Function
VCC Cable power, Max. current 100
mA
I/O –Data Data
I/O +Data Data, pull up to +3.3V through a
1.5kΩresistance
Ground Cable ground

Miscellaneous
Troubleshooting / Indicators on the Front Panel 15
Troubleshooting
The following troubleshooting checks will help you
correct the most common problems you may encounter
with your unit. Before proceeding with these trouble
checks, first check that the power cord is firmly
connected. Should the problem persist after you have
applied the remedy, unplug the unit and contact your
Sony dealer or local authorized Sony service facility.
Indicators on the Front
Panel
If a problem occurs, the indicators on the front panel
such as PRINT, ALARM, RIBBONand/or PAPER light
or blink to indicate the problem condition. the following
table shows the relation between lighting or blinking
condition of each indicator and possible cause and
remedies.
Symptoms Possible causes and remedies
The printer does not
print, even if the
command is sent
from the computer.
•The POWER switch of the printer is
not set to ON.
tSet the POWER switch of the
printer to ON.
•Connections may not be correct.
tCheck connections and rectify, if
necessary. (See page 6.)
The printer does not
print. The problem is indicated by the indicators on the front panel.
tSee “Indicators on the Front Panel”
on page 15.)
The printout color is
very pale. The paper is not loaded correctly. tCheck which side of the paper is the
printing side, then load the paper
again. (See page 10.)
The ink ribbon cannot
be loaded. •You may be trying to load an ink ribbon that can not be used with this
printer has been loaded.
tLoad the appropriate ink ribbon.
(See page 13.)
•The thermal is secured.
tTurn on the printer. The thermal
head moves so that you can now
install the ink ribbon. (See
page 12.)
The blank paper is
ejected and the
RIBBON indicator
lights.
The ink ribbon has been exhausted. Do
not reuse the ejected blank paper.
tReplace the ink ribbon. (See pages 8
and 10.)
Indicators Possible cause and
remedies
Lighting Blinking
PRINT Printing
PRINT Data receiving
PRINT a) The thermal head is being
heated so that the printer is
ready to start.
RIBBON •The ink ribbon has been
exhausted.
tReplace the old one with
a new ink ribbon. (See
page 8.) (The ink ribbon
cannot be reused.) In this
case, if the white paper is
ejected. Discard this
paper.
•The ink ribbon has torn.
tRepair the torn ink
ribbon. (See page 9.)
PAPER •Paper has been exhausted.
tLoad the paper. (See
page 10.) Also, replace
the ink ribbon.
•The paper tray is not
installed.
tInstall the paper tray.
(See page 6)
ALARM and
PAPER The ink ribbon and paper are not compatible.
tUse the ink ribbon and paper
contained in the same
package. (See page 13.)
ALARM and
RIBBON The wrong ink ribbon and the paper are loaded when
replacing them because the ink
ribbon and/or paper run out
during printing.
tLoad the same ink ribbon
and paper as ones used
before replacing with new
ones.

Miscellaneous
If the Paper Jams
16
a) The indicator blinks slowly.
If the Paper Jams
If the paper jams after you press the PRINT button,
remove the jammed paper following the steps below.
1
Remove the paper tray.
If any printouts have been ejected onto the paper
tray and have accumulated on the paper tray,
remove them before removing the paper tray.
2
Check whether any paper is jammed inside the
printer. If you find a jammed sheet, slowly pull it
straight out.
3
Load the paper into the paper tray correctly.
ALARM •The front panel is open.
tClose the front door
surely.
•Paper has jammed inside the
printer.
tRemove any jammed
paper from the printer.
(See page 16.)
•The maximum number of
printouts has accumulated
on the paper tray.
tRemove the printouts.
Printing starts again.
Indicators Possible cause and
remedies
Lighting Blinking
Set the paper
securely
under the
tabs.

Miscellaneous
If the Paper Jams 17
Notes
•Do not reuse the jammed paper. Discard that
paper.
•Use only paper recommended in this manual.
4
Re-insert the removed paper tray.

Index
Index
18
Index
A
Accessories
assembly 6
ink ribbon and paper 5
paper tray 5
power cord 5
thermal head cleaning cartridge 5
USB connecting cable 5
Alarm
indicating the problem using the
indicators 15
C
Cleaning
cabinet 13
thermal head 13
Connections 6
G
Getting Started 4
I
Ink ribbon
loading 8
notes on storing 9
L
Location and function of parts and
controls
front panel 4
O
Operation 8
P
Paper
loading 10
notes on storing 10
Paper jams 16
Precaution
before transporting the printer 12
condensation 12
installation 12
safety 12
Printer driver
installing 7
Printing 11
Printing pack
available printing pack 13
S
Specification 14
System configuration 4
System overview 4
T
Thermal head
cleaning 13
releasing 12
securing 12
Troubleshooting 15
U
USB interface 14
USB port connection 6

Sony Corporation