16 1-800-732-0144 WWW.SPORTDOG.COM
17
TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If they do not, please
contact the Customer Care Center at 1-800-732-0144 or visit our website at www.sportdog.com.
My dog is not responding when I press a
button.
The Collar Receiver will not turn on.
The Collar Receiver is not responding to
the Remote Transmitter.
• Check to see if the Collar Receiver has been turned on and the
Indicator Light is flashing.
• If your range has reduced from the first time you have used
it, please check to see if the battery is low in either the Remote
Transmitter or Collar Receiver.
• Many factors can impact the range you have with the
SportHunter 1225. For a list of these factors, please refer to
“How the System Works”.
• You can verify the Collar Receiver is delivering static
stimulation to your dog by placing the test light, enclosed
in your kit, on the Collar Receiver. Please refer to the “Test
Light Instructions” section for details.
• Increase the Intensity Dial. Refer to “Find the Best Intensity
Level for Your Dog” for more information.
• Increase the Static Stimulation Range. Refer to “Changing
Static Stimulation Ranges” for more information.
• Make sure the Collar Receiver’s Contact Points are placed
snugly against your dog’s skin. Refer to “Fit the Collar Receiver”
for more information.
• You may need to switch to the longer Contact Points included
with your system or trim the hair beneath the Contact Points.
• If you notice your operating time dropping to about half the
original time, your Collar Receiver battery needs to be replaced.
Contact the Customer Care Center to purchase a new one.
• Make sure the Collar Receiver has been charged. The Collar
Receiver will charge in 2 hours.
• Make sure the Remote Transmitter has been charged. The
Remote Transmitter will charge in 2 hours.
• Verify the Collar Receiver has been turned on and the Indicator
Light is flashing. Refer to “Turning the Collar Receiver On and Off.”
• Refer to “Match the Collar Receiver and Remote Transmitter.”
FREQUENTLY ASKED QUESTIONS
Is the static stimulation safe for my dog? While Continuous and/or Momentary stimulation may be unpleasant, it is
harmless to your dog. Electronic training devices require interaction and
training from the owner to achieve desired results.
How old does a dog have to be before using
the SportHunter®1225?
Your dog should be able to learn basic obedience commands such as “Sit”
or “Stay.” The Collar Receiver may be too large for dogs under 8 pounds.
Once my dog is trained and has been
obeying my commands, will my dog have to
continue to wear the Collar Receiver?
Your dog may need to wear the Collar Receiver from time to time for
reinforcement. Also, many hunters keep the Collar Receiver on their dogs
while hunting for maximum control.
Is the Collar Receiver waterproof? Yes. If the rechargeable battery pack ever needs to be replaced, make sure
the o-ring and o-ring groove are free from dirt and debris.
Can my Collar Receiver be used around salt
water?
If the Collar Receiver is used in or around salt water, the Collar Receiver
should be rinsed with fresh water following each use.
Can I use the SportHunter 1225 with more
than one dog?
Yes, the SportHunter 1225 is expandable to a maximum of 3 dogs.
SportDOG®Add-A-Dog®Collar Receivers must be purchased. Please refer
to back cover for a list of compatible Collar Receivers.
Can I use the SportHunter 1225 on
aggressive dogs?
We do not recommend any of our products to be used on aggressive
dogs. We recommend you contact your local veterinarian or professional
trainer to determine if your dog might be aggressive.
Will I get exactly 3/4 of a mile range with
the SportHunter 1225?
The range you get with your SportHunter 1225 will vary according to
terrain, weather, vegetation, as well as transmission from other radio
devices. To get the maximum amount of range, please refer to “How the
System Works” section of this guide.
How long can I continuously deliver static
stimulation to my dog?
The maximum amount of time you can press the Continuous Stimulation
Button and deliver static stimulation to your dog continuously is 10
seconds. After 10 seconds, the Remote Transmitter will “time-out,” and the
Continuous Stimulation Button must be released and pressed again.
What do I do if my dog’s neck becomes red
and irritated?
This condition is due to the Contact Points irritating the skin. Discontinue
use of the Collar Receiver for a few days. If the condition persists beyond
48 hours, see your veterinarian. Once the skin returns to normal, resume
use, and monitor the skin condition closely.
The Intensity Dial seems difficult to rotate.
Is this normal?
Yes. This prevents accidental changes in intensity and encourages an
optimal waterproof seal. The knob will “break in” and be slightly easier
to turn as you use it.
Can I attach a leash to the SportHunter
1225?
DO NOT attach a leash to the SportHunter 1225. You may put a separate
non-metallic collar on your dog’s neck and attach a leash. Be sure the
extra collar does not interfere with the Contact Points.
Can I program my SportHunter®1225 to
work with my other SportDOG Brand®
systems?
Yes. You can program your SportHunter 1225 to work with SD-425, SD-
425S, SD-425CAMO, SD-825, SD-1825, SD-1825CAMO, SD-1875, SD-2525,
or SD-3225 systems. Because it operates at a different frequency it is not
backwards compatible with any other SportDOG Brand system.