19 WWW.SPORTDOG.COM
FAQS |TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
How old does a dog have to be before
using the TEK SERIES GPS Tracking and
Training System?
Your dog should be able to learn basic obedience commands
such as “sit” or “stay”. The collar may be too large for dogs under
3.6 kg or dogs with a neck size under 34.3 cm.
Once my dog is trained and has been
obeying my commands, will my dog have
to continue to wear the GPS Collar with
E-Collar Module?
Your dog may need to wear the collar from time to time for
reinforcement. Also, many hunters keep the collar on their dog(s)
while hunting for maximum control.
Is the stimulation safe for my dog? While the stimulation may be unpleasant, it is harmless to your
dog. Electronic training devices require interaction and training
from the owner to achieve desired results.
Is the GPS Collar with E-Collar Module
waterproof?
Yes. It is waterproof and can be submerged in water to a depth
of 7.62 m.
Can my GPS Collar with E-Collar Module
be used around salt water?
If the collar is used in or around salt water, the collar should be
rinsed with fresh water following each use.
Is the TEK SERIES GPS Tracking and
Training System capable of multi-dog
tracking?
Yes. The TEK SERIES GPS Tracking and Training System is
expandable to a maximum of 12 dogs. Additional collars must be
purchased separately (see last page).
Can I use the TEK SERIES GPS Tracking
and Training System on aggressive
dogs?
We do not recommend any of our products be used on
aggressive dogs. We recommend that you contact your local
veterinarian or professional trainer to determine if your dog
might be aggressive.
Will I get exactly 11 km of range with
the TEK SERIES GPS Tracking and
Training System?
The range you get with your TEK SERIES GPS Tracking and
Training System will vary according to terrain, weather,
vegetation as well as transmission from other radio devices. For
maximum amount of range, please refer to the “How the System
Works” section of this guide.
How long can I continuously deliver
stimulation to my dog?
The maximum amount of time you can deliver stimulation to your
dog continuously is 10 seconds. Aer 10 seconds, the Handheld
Device will “time-out” and stimulation cannot be delivered to
your dog for 5 seconds. Aer the 5 second “time-out” period, a
stimulation button can be pressed again.
What do I do if my dog’s neck becomes
red and irritated?
This condition is due to the Contact Points irritating the skin.
Discontinue use of the GPS Collar with E-Collar Module for a
few days. If the condition persists beyond 48 hours, see your
veterinarian. Once the skin returns to normal, resume use and
monitor the skin condition closely.
Can I attach a lead to the GPS Collar
with E-Collar Module?
DO NOT attach a lead to the collar. You may put a separate non-
metallic collar on your dog’s neck and attach a lead. Be sure the
extra collar does not interfere with the Contact Points.
Can I add maps to the TEK SERIES GPS
Tracking and Training System?
No. Maps cannot be added to your TEK SERIES GPS Tracking and
Training System.
Can I program my TEK SERIES GPS
Tracking and Training System to
work with my other SportDOG Brand™
systems?
Other SportDOG Brand™systems can be used in conjunction with
your TEK SERIES GPS Tracking and Training System, but are not
compatible.
Can I organize the way the dogs are
displayed on the TRACKING screen and
TRAINING screen?
Yes. See “To Set The Order In Dog List” on page 12.
How many dogs can I share? You can share up to 12 dogs. Sharing a dog is the same as
adding a dog to an available slot on your Handheld Device.
Do I need to recalibrate my compass
when I change locations?
For best results it is recommended that the compass be
calibrated aer you arrive at a new starting location.
How many way points can I store? You can store up to 30 way points, including a start point.
Will the TEK SERIES GPS Tracking and
Training System interfere with my
CB radio?
No. Your TEK SERIES GPS Tracking and Training System will not
cause interference with your CB radio.
TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If they do not, please
contact the Customer Care Centre or visit our website at www.sportdog.com. For a listing of Customer Care Centre
telephone numbers, visit our website at www.sportdog.com.
PROBLEM SOLUTION
My Handheld Device does not
turn ON.
Check to make sure the unit was properly charged. Refer to
“To Charge the Handheld Device”on page 6.
My GPS Collar does not turn ON. Refer to “To Charge the GPS Collar”on page 8.
My E-Collar Module does not
turn ON.
Refer to “To Charge the E-Collar Module” on page 7.
The GPS Collar with E-Collar Module
is not responding to the Handheld
Device.
• Make sure the GPS Collar and E-Collar Module have been charged.
They will charge in 2 hours.
• Verify the GPS Collar has been turned ON. Refer to “Prepare the GPS
Collar”on page 8.
• Verify the E-Collar Module has been turned ON. Refer to “Prepare
the E-Collar Module” on page 7.
• Refer to “Pair Collars to the Handheld Device”on page 9.
I cannot get my compass to
calibrate.
Always calibrate the compass outdoors. Refer to “To Calibrate the
Compass”on page 6.
My dog is not showing up on the
TRACKING screen.
Use the Menu Selection Pad on the TRACKING Screen to set the scale
to AUTO.
I can’t figure out how to set the
declination angle.
Refer to “To Set the Magnetic Declination Angle”on page 7.
My Handheld Device conflicts with
another handheld or similar device.
Refer to “To Change the User ID”on page 15.
My GPS Collar is experiencing
outside interference.
Refer to “To Change the GPS Channel”on page 15.