Star TUP500 Quick setup guide

Integration Guide
Table of Contents
1. Introduction
2. Description of the TUP500
3. Description of the TMP500
4. Applications
5. Standard Features
6. Customizable Options
7. Configurations
8. Mounting
9. Options
a. Power Supply
b. RHU-T500 (Large Paper Roll Holder)
c. Communications Interfaces
10.Available Software & Documentation
a. Device Drivers
b. Utilities
c. Manuals
11. Specifications
12. Glossary

Introduction
As a world leader in the receipt printing industry, Star Micronics has introduced a number of high quality kiosk printing solutions. Drawing upon our past
kiosk printer experience, we’ve taken the best features, combined them with the latest technology, and developed an exciting new line of kiosk printing
solutions.
About the TUP500
The TUP500 kiosk printing solution from Star Micronics brings the ultimate in flexibility and performance to kiosk printing. Its modular design eases
integration with many different kiosk configurations.
The looping presenter of the TUP500 ensures jam-free operation by eliminating user access to the document while it is printing. The presenter also allows
for the capture of documents which are not removed by the user.
Paper handling capabilities up to 6” diameter paper rolls (up to 10” with optional paper roll holder unit) with widths from 45 to 82.5 mm give the TUP500
ultimate paper flexibility. The large roll paper holder combined with the looping presenter ensure many hours of unattended operation.

About the TMP500 and its Components
The heart of the TUP592 is the TMP500 mechanism. This 203 dpi direct thermal print mechanism
produces brilliant graphics with speed, 2-color capability and unsurpassed reliability. Using simple and
robust design, the TMP500 mechanism is sure to provide many years of reliable service.
The guillotine-style auto cutter of the TUP500 ensures crisp cuts with paper thicknesses ranging from 0.065
mm to 0.15 mm.
The PR521 presenter of the TUP500 loops the document while printing is in process. When printing has
finished, the document is cut and then delivered out of the presenter. Once presented, the document can be
captured or pulled back into the kiosk after a pre-determined length of time or by command. A document
presenter protects the printer from jams and damage resulting from eager customers attempting to remove
the document before printing has finished. The PR521 also employs document capture (retraction of abandoned documents) which helps to avoid
documents being left in the paper chute or falling to the floor around the kiosk.
Print… Loop… Cut… Present

Applications
The TUP/TMP500 printer can be implemented in an array of different kiosk applications ranging from ATM/Banking to gift registries to voting systems.
Below are just a few examples of where the TUP/TMP500 printer can be implemented. The possibilities are endless.

Standard Features
The TUP500 comes equipped with these standard features:
Remote Monitoring: A maintenance counter is built in allowing for remote polling of the printer’s status. The maintenance counter adds the additional
functionality of reporting the number of documents printed, presented, and captured. This counter can even report the amount of paper that has been fed
through the printer and how many times the print head has been energized.
Quick Release Mechanism: By lifting gently on the mechanism’s handle and pulling forward the mechanism can be rotated on
its hinge to allow for unobstructed access to the paper loading area.
Paper Roll Holder: The TUP500 is designed to accommodate paper rolls of up to 6” diameter in its standard configuration. The included 1 and 2-inch
paper roll core adapters provide the ultimate in paper handling versatility.
Flip Open Presenter: The presenter of the TUP500 is designed with a quick release mechanism. Use the easy release lever to open the latch. The
presenter swings away from the mechanism for fast and easy access to those areas of the printer that require routine maintenance.

Integrated Control Panel: The TUP500 is provided with an integrated control panel, which avoids the need to create a
custom mount and harness for control switches.
The TUP500’s power supply input is a female Hoshiden (TCS7960-532010)
Industry Standard Power Connector:
connector. This connector is common to the PS60A power supply from Star, which is the recommend power supply for the
TUP500.
Three-Sensor Presenter: The presenter of the TUP500 is equipped with three separate optical sensors for close
monitoring of the document as it passes through the path of the presenter. These sensors allow the presenter to loop a document while it is printing,
present the document, and finally capture or eject the document as printing finishes. In addition, the three sensors allow the TUP500’s presenter to keep a
running tally of the number of documents presented and/or captured.
Near End Sensor: The included near end paper sensor is fully adjustable to allow for reliable use with the different sizes of paper rolls supported by the
TUP500. This same sensor includes an extra length of cable for easy use with the optional Large Paper Roll Holder
(RHU-T500).

Customizable Options
The TUP500 can be programmed to use one or all of the customizable options listed below to fit your specific application needs. It is with these
numerous options that the TUP500 is the most versatile and flexible kiosk printer.
User-Defined Printer ID: Assigning a printer an ID allows for installations of multiple units to track each individual printer by its electronic ID. Using
an electronic ID virtually eliminates confusion in identifying one printer from another.
Forms & Tickets Mode: The standard black mark sensor enables the TUP500 to precisely align documents for reliable printing on pre-printed forms
and tickets.
Presenter Options: The presenter of the TUP500 is programmable for different modes of presenting documents.
a. Long Journal Mode: The presenter’s looping function is disabled allowing for unlimited length documents to be printed perfect for end of
day reporting.
b. Document Capture: Once the document is presented, it can be captured after a pre-determined length of time or when the capture
command is received. The document can also be ejected at this point. Ejecting a document allows for multiple documents to be printed
without user interaction. When a document is presented, but not ejected, that document must be removed by the user or retracted, using the
document capture function, before subsequent printing resumes.
Maintenance Counter: The maintenance counter of the TUP500 allows software to poll the printer and receive the status of many different aspects of
the printer. Print head usage, the length of paper fed through the printer, the number of cuts performed, and the number of times the printer’s memory
switch configuration has been rewritten can all be monitored using the maintenance counter.
Top Search – feeds the paper in reverse a few millimeters to reduce the amount of wasted paper at the top of the document.
Printable Width – adjusts the print width for use with different width paper rolls (37 – 80 mm).
Capture Timer – adjusts the amount of time the document is held in the presenter before Document Capture retracts it (0.5 – 127.5 sec).
Near End Sensor Level – adjusts the sensitivity of the paper near end warning.
Black Mark Sense – allows for use of tickets or other pre-printed papers using a black mark to align the print position.
Adjust Print Density – Different papers can produce different printing results. Adjusting the print density allows for optimization of the printed image.
Adjust Print Start Position – allows for minor adjustments to the positioning of the first line of a print job.

Presenter Mode – selects from several available presenter options:
Loop, Hold (pull off), Capture
Loop, Hold (pull off), Discharge
w/o Loop, Hold (pull off), Capture
w/o Loop, Hold (pull off), Discharge
w/o Loop, discharge (journal mode)
Auto Status Back (ASB) -Automatic status is a group of states that are automatically returned from the printer to the host when the printer's status
has changed.
Configurations
The TUP500 can be configured in many different ways. Each of these configurations offers unique features that can be invaluable to many applications.
Mounting of the TUP500 is simple using the multiple mounting holes built-in to the base of the unit.

The standard configuration for the TUP992 has the control box mounted underneath the unit. This configuration minimizes the overall width of the unit
and places the control panel facing towards the paper outlet at the front of the unit.
Here, the control box has been moved to the side of the unit. While this configuration does increase the overall width of the unit, it also puts the control
panel facing upwards. This configuration can work well in applications with only rear or side access to the printer.

Adding the RHU-T500 large paper roll holder unit allows for use of a larger paper roll up to 10 inches in diameter. While this configuration does offer the
largest paper roll it also requires a rather deep installation.
Mounting the RHU-T500 underneath the TUP992 allows for up to an 8-inch diameter paper roll while still maintaining a relatively low horizontal depth of
the enclosure.

Mounting
TUP500
Mounting the Printer Unit
Use the four holes (a, b, c, and d) shown below to secure the printer unit.
Fig. 8.1A

RHU-T500
Vertical Layout
When using the RHU-T500 the vertical layout, it is necessary to mount the printer to the RHU-T500. Use the printer unit holes (a, b, c and d) and the
RHU-T500 unit holes (a, b, c and d) to join the units together. When doing so, align A with A, b with b, and so on. Once the two units are joined, use the
holes (A, B, C and D) shown below to secure the entire unit.
Horizontal Layout
Use the four holes (A, B, C and D) shown in figure below to secure the RHU-T500.

TMP500
Mounting from the Printer Front
Use the U-shaped grooves a, b, shown in figure 8.2A to fasten the printer mechanism. Also, A and B are for positioning the printer mechanism.
Fig. 8.2A

Mounting from the Printer Rear
Use the four holes pos j, h, I, g shown in fig 8.2B to fasten the printer mechanism. Also, D and C are for positioning the printer mechanism. Use self-
tapping screws to fasten the printer mechanism. Control the tightening torque to avoid damaging the threads of the screws when tightening.
Fig. 8.2B

Optional Accessories
Large Paper Roll Holder: Quickly and easily expand the paper roll size that the TUP500 can support with the optional large paper roll holder.
Holding up to a 10-inch diameter roll of paper, the TUP/TMP500 can greatly reduce the number of service calls for paper replacement.
PS60A-24A: The PS60A is a purpose-built power supply with the requirements of the TUP500 printer in mind. This power supply provides a pre-
packaged ready-to-run solution for providing power for the TUP500. The PS60A is a universal power supply allowing input voltages from 100V AC to
240V AC at 47-63 Hz. This power supply allows ease of integration to every application with an available standard power outlet.
Interfaces: The TUP/TMP500 is available in each of the following interfaces.
a. Ethernet: Star has designed this 10-Base T/ 100 Base-TX printer server to provide the operator with unprecedented control and
status reporting from any easy to use html-based software. Using the Ethernet interface allows for the ultimate in remote monitoring of
the TUP500.
b. USB: Based on the USB 2.0 standard, Star’s USB interface for the TUP/TMP500 ensures connectivity and fast data transfer with
today’s more compact devices that sometimes lack traditional serial or parallel interfaces.
c. Parallel: Star’s parallel interface uses a 36-pin Centronics connector to conform to the IEE1284 bi-directional parallel standard.
Parallel connection allows for fast and reliable transfer of data.
d. Serial: The RS232C serial communication standard is tried and true. While it does not provide the fastest of data transmission, the
maximum allowable cable length of the RS232C specification is second to that of Ethernet.
Large Paper Roll Holder
RHU-T500
Serial, Parallel, USB and
Ethernet Interfaces

PS60A-24B Power Supply
Product Name Description Part Number
RHU-T500 Large Paper Roll Holder –
TUP500 39590300
PS60A-24B Universal Power Supply 30781750
IFBD-HC03 Parallel Interface Card 39607211
IFBD-HD03 Serial Interface Card 39607200
IFBD-HN03 Serial Interface Card (9-Pin) 39607300
IFBD-HU05 USB Interface Card 39607510
IFBD-HE05 Ethernet Interface Card 39607502

Available Drivers
Microsoft Windows™
Mac OS X™
Linux™
JavaPOS™
OPOS
Available Software and Documentation
Listed are available manuals and utilities for the TUP/TMP500 printer.
Specification and Operation Manual – Lists detailed technical specifications of the TUP500 and provides tips for maintenance and location of the
printer.
Programmer’s Manual – Provides a listing of the applicable commands for programming the TUP500. Also provides some sample command.
Technical Manual – Complete parts break-down and electrical diagrams required by service organizations and engineers.
Configuration Utility – GUI utility for changing the software configuration of the TUP500.
Logo Store Utility – Stores bitmap graphics in the printer’s flash ROM memory for faster printing of logos, coupons and other graphics.
EZSetup – Fast and simple utility for configuring the Ethernet interface when used with the TUP500.

TUP/TMP500 Technical Specifications
Specification
Print Method Direct Thermal
Print Resolution 203dpi (8 dots/mm)
Print Speed 150mm/sec
Print Width 37-80mm (adjustable)
Paper Width 45-82.5mm (adjustable)
No. of Columns 48 (12x24 Fonts) 24 (24x24 Fonts)
Autocutter Full-Cut, Guillotine Style
Presenter Looping Presenter with Document Capture
Black Mark Sensor Standard
Buffer Size 8K Bytes (Max.)
Reliability 60 Million Lines MCBF
Print Head 100Km*** results could vary depending on
paper quality and use.
Auto Cutter 1 Million Cuts
Presenter 1 Million Receipts
Interface Serial, 9-Pin Serial, Parallel, USB, Ethernet
Drivers Windows XP, Vista, 2000, CE, XP Embedded,
WEPOS, Mac OS X, Linux, OPOS, JavaPOS
Power Required 24vdc
Paper Specification Width (mm) 45±0.5 – 82.5±0.5
Thickness (mm) 0.065 – 0.15
Diameter (mm) Outer Max. 150 (254 w/ RHU-T5
Paper roll shaft One Inch (Standard)
2 inch core adapter included in package
Safety Standards CE Marking, FCC Class A, VCCI Class A (Not included –
UL/C-UL/C-tick/TUV)
Dimension 160 (W) x 179 (D) x 185 (H) (Without Presenter)
160 (W) x 179 (D) x 234.1 (H) (With P resenter)

Parts and Accessories List
Open Frame Printer
Model No. Description Part No.
TUP592-24
TUP542-24 Kiosk Printer w/ Presenter
Kiosk Printer wo/Presenter
39470000
39470200
Mechanism and Components
Model No. Description Part No.
TMP542-24A Printer Mechanism 39454000
TBD500-24A Control Board 39206100
PBD05 Power Supply Board 39206600
PR521-24A Document Presenter 39515200
Interfaces
Model No. Description Part No.
IFBD-HC03 Parallel Interface 39607211
IFBD-HD03 Serial Interface 39607200
IFBD-HN03 Serial interface (9-Pin) 39607300
IFBD-HU05 USB Interface 36907510
IFBD-HE05 Ethernet Interface 39607502