Subaru starlink User manual

Foreword
Welcome to SUBARU STARLINK......................................................................4
Introduction
The SUBARU STARLINK Experience ..............................................................5
SUBARU STARLINK Enrollment
How to Enroll .....................................................................................................6
SUBARU STARLINK..........................................................................................7
STARLINK Safety Plus..................................................................................7
STARLINK Security Plus...............................................................................7
STARLINK Concierge ...................................................................................7
WiFi Hotspot .................................................................................................7
SUBARU STARLINK Features List ....................................................................8
Getting Started is Easy
Accessing SUBARU STARLINK Features......................................................... 9
MySubaru
Making Ownership Easy..................................................................................10
Setting or changing your PIN........................................................................... 11
SUBARU STARLINK Features
STARLINK Safety Plus
Advanced Automatic Collision Notification.......................................................12
SOS Emergency Service.................................................................................13
Enhanced Roadside Assistance ......................................................................14
24-Hour Roadside Assistance .........................................................................15
Diagnostic Alerts..............................................................................................16
Vehicle Health..................................................................................................16
Maintenance Notifications ...............................................................................16
Service Appointment Scheduler ......................................................................17
STARLINK Security Plus
Stolen Vehicle Recovery Plus ..........................................................................18
Stolen Vehicle Immobilizer...............................................................................18
Vehicle Security Alarm Notification..................................................................19
Remote Services .............................................................................................20
Remote Engine Start with Climate Control .................................................20
Remote Door Lock & Unlock.......................................................................22
Remote Horn & Lights ................................................................................23
Remote Vehicle Locator ..............................................................................24
Continued...
Table of Contents

Vehicle Alerts...................................................................................................25
Boundary Alert............................................................................................25
Speed Alert .................................................................................................26
Curfew Alert ................................................................................................27
STARLINK Concierge
We’re Here to Help...........................................................................................28
Destination to Vehicle ......................................................................................29
WiFi Hotspot.........................................................................................................30
SUBARU STARLINK System Update..................................................................31
Index ....................................................................................................................32
Troubleshooting...................................................................................................33
Communication Error Codes ...........................................................................34
FAQs ....................................................................................................................35
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.

4
Foreword
Welcome to SUBARU STARLINK
For over 50 years, Subaru has been designing vehicles to help protect you and
your passengers. Building on our long history of engineering safe vehicles, we
are pleased to bring you SUBARU STARLINK vehicle technology, that provides
additional security and peace of mind you’ve come to expect from Subaru.
SUBARU STARLINK is a technology feature that allows you to stay connected to
your Subaru vehicle and receive important information to help keep you and your
vehicle safe.
SUBARU STARLINK uses the nationwide 4G LTE cellular network (where available).
This technology is completely separate from your smartphone device and uses
automatic roaming, optimizes connections and prioritizes emergency requests.
Housed inside your vehicle, SUBARU STARLINK uses voice-response technology
with the addition of a live assistance team for features such as Advanced Automatic
Collision Notification (AACN), SOS Emergency Assistance, Enhanced Roadside
Assistance and Concierge Service.
With SUBARU STARLINK features, you are able to:
• Receive automatic emergency assistance in the event of a collision
• Receive assistance in the event your vehicle is stolen
• Remotely access vehicle features
• Monitor the status of your vehicle’s health
In addition, SUBARU STARLINK can keep you informed and up-to-date on your
vehicle’s status via email, text messaging or push notifications.
Use your MySubaru account to access SUBARU STARLINK features and alerts.
In order to do this, you will need to complete the enrollment details and set your
preferences for SUBARU STARLINK. You can enroll via MySubaru.com (Refer to
“How to Enroll - page 6”). Enrollment might have occurred at your Retailer, so be
sure to look for a confirmation email with your temporary password before creating
a new account.
MySubaru also provides you access to a wealth of safety and remote features
such as Remote Lock & Unlock, Remote Engine Start, Remote Vehicle Locator
and many more.
SUBARU STARLINK service is only available in the Continental U.S., Alaska,
Hawaii, the District of Columbia and Canada. For complete details applicable
to your SUBARU STARLINK subscription, please refer to the SUBARU
STARLINK Service Agreement Terms and Conditions.
NOTE
Foreword

5
Introduction
With the SUBARU STARLINK system integrated into your vehicle, advanced safety and
security technology is just a button press away. The SUBARU STARLINK experience
includes in-vehicle call center support, maintenance and diagnostic alerts as well as
remote services that keep you connected to your Subaru vehicle. This Owner’s Manual
will help to familiarize you with the features of SUBARU STARLINK.
Located in the overhead console of your vehicle are the red SOS and blue
i-button . Both buttons link you to the SUBARU STARLINK call centers that are
there to support you 24 hours a day, 7 days a week.
The SOS button is for SOS Emergency Assistance.
The i-button is for Enhanced Roadside Assistance or Concierge (if subscribed).
• Press the SOS button for SOS Emergency Assistance*
(Refer to “Using SOS Emergency Assistance - page 15)
• Press the i-button for Enhanced Roadside Assistance* or Concierge*
(if subscribed).* (Refer to “Enhanced Roadside Assistance - page 14 or
STARLINK Concierge - page 28”)
• To cancel a SOS Emergency Assistance, Enhanced Roadside Assistance or
a Concierge call, press and hold the same button for approximately 2 seconds
or select the “End Call” button displayed on the head unit
* In order to utilize these services, you must be an active STARLINK subscriber.
Overhead console
with EyeSight®
Overhead console
without EyeSight®
If you subscribed to SUBARU STARLINK’s Concierge services, an option
screen will display on the head unit when the i-button is pressed. From
the option screen you can select either Enhanced Roadside Assistance
or Concierge Services. If you do not choose a service then Roadside
Assistance will automatically be called in approximately 10 sec.
NOTE
Introduction
The SUBARU STARLINK Experience

6
SUBARU STARLINK Enrollment
You can enroll in SUBARU STARLINK online at the MySubaru website
(MySubaru.com), the MySubaru Mobile App, at your retailer or by calling the
STARLINK call center at 1-855-753-2495. MySubaru is the Subaru owner website
that allows you vehicle access to remote services, user preferences, diagnostic alerts
and other useful features enabled by your STARLINK Safety Plus, STARLINK Security
Plus and STARLINK Concierge subscription.
To enroll in SUBARU STARLINK, you first need to create or update your MySubaru
account. MySubaru is the owners portal for all things about your Subaru vehicle.
To create an account please visit MySubaru.com.
Please have your Vehicle Identification Number (VIN) available, as you will
need it to complete this step. After the enrollment process, you will learn more
about the features in detail at MySubaru.com.
NOTE
SUBARU STARLINK Enrollment
How to Enroll