Surveon SMR Series Use and care manual

SMR Series
Smart Megapixel Video Recorder
Administrator Manual
Release 2.2

2
About This Document
This manual introduces the hardware components of SMR series and describes
how to install them. It also provides an overview of Server surveillance
functionality, and includes the functions of Video Management Software for
operating and monitoring a Server network.
Version History
Ver Version
Description
Date
1.0
Initial release
November 2011
1.1
1. New models are added.
2. Revise the Software Module Framework
and add the System Architecture into
the manual.
3. Add instructions for the SCC.
4. Add Software Installation section.
5. Add instructions for the Web Client.
January 2012
1.2
1. Add functionalities for SMR restore
button.
2. Update the VMS version to 2.4.7.
March 2012
1.3
New models are added.
May 2012
1.4
Update for VMS2.4.7A09
August 2012
1.5
New models are added.
January 2013
1.6
Update for VMS2.4.8
May 2013
1.7
New models are added.
June 2013
1.8
Spec updated.
August 2013

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1.9
New VMS FW2.5
AC 1.0 Added
August 2013
2.0
UI Modified
November 2013
2.1
Reinstallation section added
March 2014
2.2
Remote Monitoring Modified
June 2014

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All Rights Reserved © Surveon Technology 2014
Copyright Statement
No part of this publication may be reproduced, transmitted, transcribed,
stored in a retrieval system, or translated into any language or computer
language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written consent of
Surveon Technology Inc.
Disclaimer
Surveon Technology makes no representations or warranties with respect to
the contents hereof and specifically disclaim any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Surveon
Technology reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation to notify any
person of such revisions or changes. Product specifications are also subject to
change without notice.
Trademarks
Surveon and Surveon logo are trademarks of Surveon Technology Inc. Other
names prefixed with “SMR” and “EMR”are trademarks of Surveon Technology
Inc.
Microsoft Windows and Windows are registered trademarks of Microsoft
Corporation.
Linux is a trademark of Linux Torvalds.
Solaris and Java are trademarks of Sun Microsystems, Inc.
All other names, brands, products or services are trademarks or registered
trademarks of their respective owners.

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Table of Contents
About This Document ....................................................................2
Version History ...........................................................................2
Copyright Statement .........................................................................4
Table of Contents .............................................................................5
Safety Precautions .......................................................................... 19
Device Site Recommendations............................................................ 19
Chapter 1. Product Overview............................................................. 20
1.1. Features and Benefits ............................................................. 20
1.2. Specifications for the SMR Series ............................................... 21
1.2.1. Hardware Specifications - Desktop Series .................................. 21
1.2.2. Hardware Specifications - Rackmount Series .............................. 22
1.2.3. VMS Specifications ............................................................. 23
Chapter 2. Hardware Overview .......................................................... 25
2.1. Front Panel .......................................................................... 25
2.2. Rear Panel ........................................................................... 26
2.3. Hard Drive Designation............................................................ 28
2.4. LED Definitions ..................................................................... 29
2.4.1. Desktop System Front Panel LEDs............................................ 29
2.4.2. Rackmount System Front LED Panel......................................... 30
2.4.3. Drive Tray LED .................................................................. 31
2.4.4. Rear Panel Ethernet LED ...................................................... 32
Chapter 3. Software Overview ........................................................... 33
3.1. Software Introduction ............................................................. 33
3.2. Module Framework ................................................................ 34
3.3. System Architecture ............................................................... 36
3.3.1. Standalone Server (Client-Server All-in-One) .............................. 37
3.3.2. Standalone Server + Remote Client (Web Client/SPhone Client) ....... 38
3.3.3. Multiple Servers + SCC Client................................................. 41
3.3.4. Network Requirements ........................................................ 44

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Opening Ports ...................................................................... 44
Warnings / Precautions........................................................... 44
3.4. Port Forwarding .................................................................... 45
3.4.1. Port Forwarding for Accessing VMS Server ................................. 46
Chapter 4. Installation ..................................................................... 49
4.1. Before You Start.................................................................... 49
4.1.1. Checklist for Operating Environment........................................ 49
4.1.2. Checklist for Network Topology.............................................. 49
4.2. Hard Drive Installation ............................................................ 50
4.2.1. Hard Drive Installation Prerequisites........................................ 50
4.2.2. Inserting Hard Drive into Drive Tray (Desktop Series) .................... 50
4.2.3. Inserting Hard Drive into Drive Tray (Rackmount Series) ................ 52
4.3. System Connections ............................................................... 54
4.4. Powering up SMR ................................................................... 56
4.4.1. SMR Desktop Systems .......................................................... 56
4.4.2. SMR Rackmount Systems ...................................................... 56
4.5. Install Wizard ....................................................................... 57
4.6. Software Installation............................................................... 64
4.6.1. Installing the VMS .............................................................. 64
4.7. Starting the VMS Client............................................................ 69
4.7.1. Checking the Software Version............................................... 70
4.7.2. Logging out...................................................................... 70
Chapter 5. Reinstallation .................................................................. 71
5.1. Reset RAID ........................................................................... 71
5.2. Reset the Whole System .......................................................... 74
Chapter 6. Basic System Settings ........................................................ 81
6.1. Storage Management .............................................................. 81
6.2. Adding Cameras to the Server ................................................... 83
6.2.1. Automatic Scan for Cameras ................................................. 83
6.2.2. Manually Adding Cameras ..................................................... 87
6.3. Setting Recording Schedule ...................................................... 89

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6.3.1. Weekly Scheduling ............................................................. 89
6.3.2. Daily Scheduling................................................................ 91
6.4. Adding Alarm Rules ................................................................ 92
6.5. Setting up Live View............................................................... 94
6.6. Using the LCD Menu in SMR Desktop Systems................................. 95
6.6.1. Checking the System Status .................................................. 95
6.6.2. Rebooting/Shutting Down SMR ............................................... 96
Chapter 7. Live View ....................................................................... 97
7.1. Live View Window Overview..................................................... 97
7.1.1. Resizing and Minimizing Windows............................................ 99
Minimizing Controls ............................................................... 99
Hiding and Showing the Explorer Area ......................................... 99
7.2. View Setup ........................................................................ 100
7.2.1. Types of Views................................................................. 100
7.2.2. Adding a View ................................................................. 101
7.2.3. Add PAP View .................................................................. 103
7.2.4. Add Fisheye View ............................................................. 104
7.2.5. Renaming a View .............................................................. 105
7.2.6. Deleting a View................................................................ 105
7.2.7. Sending View to a New Window............................................. 105
7.2.8. Switching Between Views .................................................... 106
7.2.9. Switching Between Different Screen Divisions............................ 106
Creating and Using New Screen Divisions..................................... 106
Screen Division Page Use........................................................ 106
Auto-flipping Pages .............................................................. 107
Exiting Different Screen Divisions.............................................. 107
7.3. Functionality Within Views..................................................... 108
7.3.1. Digital Zoom ................................................................... 108
7.3.2. Instant Playback............................................................... 109
7.3.3. Manual Recording ............................................................. 111
7.3.4. Preset Pan...................................................................... 112

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7.3.5. Stream Selection .............................................................. 112
7.3.6. Image Settings ................................................................. 112
7.3.7. Video Ratio Adjustment ...................................................... 113
7.3.8. Inserting Overlays ............................................................. 113
Image Overlay .................................................................... 113
HTML Overlay ..................................................................... 114
7.3.9. Send to Large Channel ....................................................... 114
7.3.10. Reconnect .................................................................... 115
7.3.11. Remove the Camera......................................................... 115
7.3.12. Onscreen PTZ Control ....................................................... 116
Pan and Tilt ....................................................................... 116
Zoom ............................................................................... 116
7.4. Full Screen View ................................................................. 117
7.4.1. Entering Full Screen View.................................................... 117
7.4.2. Exiting Full Screen Mode ..................................................... 117
7.5. E-Maps .............................................................................. 118
7.5.1. Adding E-Maps ................................................................. 118
7.5.2. Adding Sub-Maps .............................................................. 118
7.5.3. Adding Additional E-Maps .................................................... 119
7.5.4. Changing E-Map Order ........................................................ 120
7.5.5. Renaming an E-Map ........................................................... 120
7.5.6. Configuring an E-Map ......................................................... 120
7.5.7. Deleting an E-Map............................................................. 121
7.5.8. Using the E-Map ............................................................... 121
Chapter 8. Server Setup ................................................................. 123
8.1. Server Basic Functions .......................................................... 123
8.1.1. Logging into a Server ......................................................... 123
8.1.2. Logging out of a Server....................................................... 123
8.1.3. Renaming a Server ............................................................ 124
8.1.4. Viewing Server and Client Information..................................... 124
8.2. Server Settings.................................................................... 125

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8.2.1. General Server Settings ...................................................... 125
8.2.2. To perform Notification Setting............................................. 128
8.2.3. Pre/Post Alarm Recording Settings ......................................... 130
8.2.4. Storage Management ......................................................... 131
8.3. Scheduling Recording............................................................ 134
8.3.1. Global Scheduling ............................................................. 134
Weekly Global Scheduling....................................................... 134
Daily Global Scheduling ......................................................... 136
8.3.2. Individual Scheduling ......................................................... 138
Weekly Individual Scheduling................................................... 138
Daily Individual Scheduling ..................................................... 139
Chapter 9. Camera Setup................................................................ 141
8.1. Adding Cameras .................................................................. 141
9.1.1. Automatic Scan for Cameras ................................................ 141
9.1.2. Manually Adding Cameras .................................................... 144
9.1.3. Deleting a Camera ............................................................ 145
9.1.4. Initializing a Camera.......................................................... 146
8.2. Camera General Settings........................................................ 147
8.2.1. Logging into a Camera........................................................ 147
8.2.2. Changing the Camera Model and Vendor .................................. 147
8.2.3. General Settings............................................................... 149
8.2.4. OSD Settings ................................................................... 150
8.2.5. Privacy Mask Settings ......................................................... 151
8.3. Camera Image and Quality Settings........................................... 153
8.3.1. Camera Image Settings ....................................................... 153
8.3.2. Advanced Video Settings ..................................................... 154
8.4. PTZ Settings ....................................................................... 155
8.4.1. PTZ Settings.................................................................... 155
8.4.2. PTZ Preset Settings ........................................................... 156
Adding a Preset................................................................... 156
Deleting a Preset ................................................................. 157

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8.4.3. PTZ Patrol Settings............................................................ 157
8.5. PTZ Controls....................................................................... 159
8.5.1. Directional Pad ................................................................ 159
Pan and Tilt ....................................................................... 159
Zoom ............................................................................... 159
8.5.2. Functional Buttons ............................................................ 160
Speed .............................................................................. 160
Home............................................................................... 160
Preset .............................................................................. 160
Adding a Preset................................................................... 160
Deleting a Preset ................................................................. 160
Patrol .............................................................................. 161
Start Auto Pan .................................................................... 161
Focus ............................................................................... 161
Chapter 10. Alarms and Events......................................................... 162
10.1. Camera VI Detection Settings ................................................ 163
10.1.1. General Motion Detection .................................................. 163
Configuring and Editing Detection Windows.................................. 163
Testing Detection Windows ..................................................... 164
Deleting a Detection Window .................................................. 164
Enabling or Disabling a Detection.............................................. 164
Opening the Help File ........................................................... 164
10.1.2. Foreign Object Detection................................................... 165
Configuring and Editing Detection Windows.................................. 165
Testing Detection Windows ..................................................... 166
Deleting a Detection Window .................................................. 166
Enabling or Disabling a Detection.............................................. 166
Opening the Help File ........................................................... 167
10.1.3. Forbidden Area Detection .................................................. 168
Configuring and Editing Detection Windows.................................. 168
Testing Detection Windows ..................................................... 169

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Deleting a Detection Window .................................................. 169
Enabling or Disabling a Detection.............................................. 169
Opening the Help File ........................................................... 170
10.1.4. Intrusion Detection .......................................................... 171
Configuring and Editing Detection Windows.................................. 171
Testing Detection Windows ..................................................... 172
Deleting a Detection Window .................................................. 172
Enabling or Disabling a Detection.............................................. 172
Opening the Help File ........................................................... 173
10.1.5. Missing Object Detection ................................................... 174
Configuring and Editing Detection Windows.................................. 174
Testing Detection Windows ..................................................... 175
Deleting a Detection Window .................................................. 175
Enabling or Disabling a Detection.............................................. 175
Opening the Help File ........................................................... 176
10.1.6. Tampering Detection........................................................ 177
Configuring Tampering Detection.............................................. 177
Testing Tampering Detection................................................... 178
Enabling or Disabling a Detection.............................................. 178
Opening the Help File ........................................................... 178
10.1.7. Camera Motion Detection .................................................. 179
Configuring and Editing Detection Windows.................................. 179
Deleting a Detection Window .................................................. 180
Opening the Help File ........................................................... 180
10.1.8. Virtual Fence ................................................................. 181
Configuring and Editing Detection Windows.................................. 181
Testing Detection Windows ..................................................... 182
Deleting a Detection Window .................................................. 182
Enabling or Disabling a Detection.............................................. 183
Opening the Help File ........................................................... 183
10.1.9. Object Counting ............................................................. 184

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Configuring and Editing Detection Windows.................................. 184
Testing Detection Windows ..................................................... 185
Deleting a Detection Window .................................................. 185
Enabling or Disabling a Detection.............................................. 186
Opening the Help File ........................................................... 186
10.1.10. Going Out Detection ....................................................... 187
Configuring and Editing Detection Windows.................................. 187
Testing Detection Windows ..................................................... 188
Deleting a Detection Window .................................................. 188
Enabling or Disabling a Detection.............................................. 188
Opening the Help File ........................................................... 189
10.1.11. Tailgating Detection ....................................................... 190
Configuring and Editing Detection Windows.................................. 190
Testing Detection Windows ..................................................... 191
Deleting a Dividing LIne ......................................................... 191
Enabling or Disabling a Detection.............................................. 191
Opening the Help File ........................................................... 192
10.2. Alarm Rules ...................................................................... 193
10.2.1. Adding an Alarm Rule ....................................................... 194
Alarm Conditions ................................................................. 194
Alarm Actions ..................................................................... 202
Alarm Scheduling................................................................. 208
10.3. Alarms View and Notification ................................................ 210
10.3.1. Live View Event Log ......................................................... 210
10.3.2. Alarm Popups................................................................. 210
Setting Popup Sleep Time....................................................... 211
10.3.3. Video Panel ................................................................... 212
Playback from Video Alarm Panel ............................................. 212
Tagging an Alarm Thumbnail ................................................... 213
10.4. Event Log......................................................................... 214
10.4.1. Exporting a Log .............................................................. 214

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10.4.2. Searching the Event Log .................................................... 215
System Type ...................................................................... 215
Event Type ........................................................................ 215
Operation Type ................................................................... 216
Performing a Search ............................................................. 216
10.4.3. Event Log Setup.............................................................. 217
10.4.4. Log for Object Counting .................................................... 217
10.4.5. System Alarm View .......................................................... 218
Chapter 11. Search and Playback...................................................... 219
11.1. Introduction ..................................................................... 219
11.2. Date/Time Search............................................................... 220
11.2.1. Time Selection ............................................................... 220
Recent Time ...................................................................... 220
Specified Time.................................................................... 220
11.2.2. Use of 1x/4x Views .......................................................... 221
11.2.3. Camera Selection ............................................................ 221
11.2.4. Timeline....................................................................... 222
11.2.5. Playback ...................................................................... 224
Advanced Video Settings ........................................................ 226
Synchronized Playback .......................................................... 226
Capturing Screenshot ............................................................ 226
Capturing Video Clip ............................................................. 227
10.3. VI Search ......................................................................... 229
10.3.1. Creating a VI Search......................................................... 229
Time Selection.................................................................... 229
Camera Selection................................................................. 230
Setting New Search Criteria .................................................... 231
10.3.2. Saving/Retrieving a VI Search.............................................. 247
10.3.3. Using the Search Results.................................................... 247
Selecting the Result.............................................................. 247
Result Playback................................................................... 248

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Playback Synchronization ....................................................... 249
Capturing Screenshot ............................................................ 249
Capturing Video Clip ............................................................. 250
Logging and Noting............................................................... 251
10.4. Event Search..................................................................... 252
10.4.1. Creating an Event Search................................................... 252
Time Selection.................................................................... 252
Camera Selection................................................................. 253
Setting Event Search Criteria................................................... 253
10.4.2. Using the Search Results.................................................... 254
Selecting the Result.............................................................. 254
Result Playback................................................................... 255
Playback Synchronization ....................................................... 256
Capturing Screenshot ............................................................ 256
Logging and Noting............................................................... 257
Chapter 12. Remote Web Client and SPhone Client for Simple Use (Optional)259
12.1. Starting the Web Client........................................................ 260
12.1.1. Checking the Software Version ............................................ 261
12.1.2. Use of 1x/4x views .......................................................... 261
12.1.3. PTZ Control ................................................................... 261
12.1.4. Playback Settings ............................................................ 262
12.2. Installing and Starting the SPhone Client on iOS Devices ............... 263
12.2.1. Installing the SPhone Client (Optional)................................... 263
12.2.2. Starting the SPhone Client ................................................. 263
12.2.3. Checking the Software Version ............................................ 264
12.2.4. Live View/Playback on the SPhone Client ............................... 264
12.3. Installing and Starting the SPhone Client on Android Devices ......... 267
12.3.1. Installing the SPhone Client (Optional)................................... 267
12.3.2. Starting the SPhone Client ................................................. 267
12.3.3. Checking the Software Version ............................................ 268
12.3.4. Live View on the SPhone Client............................................ 268

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Chapter 13. System Setup............................................................... 270
13.1. Home Page ....................................................................... 270
13.1.1. Entering the Home Page –VMS Server .................................... 270
Common Server Tasks ........................................................... 271
Common Camera Tasks.......................................................... 271
Common Other Tasks ............................................................ 272
Recent Key Events ............................................................... 272
System Health History ........................................................... 273
System Status ..................................................................... 273
13.1.2. Entering the Home Page –Local Domain ................................. 273
Tasks ............................................................................... 273
NVR Status......................................................................... 275
13.2. Server Setup..................................................................... 276
13.2.1. General Tasks ................................................................ 276
Alarm Rule Settings .............................................................. 277
View Log ........................................................................... 277
E-Map .............................................................................. 277
Global Schedule .................................................................. 277
Individual Schedule .............................................................. 277
Storage............................................................................. 277
Pre/Post Alarm Recording Settings ............................................ 277
Email ............................................................................... 278
SMS ................................................................................. 278
Digital I/O Settings............................................................... 278
Genera Server Settings .......................................................... 278
Joystick ............................................................................ 278
Software License Mechanism (For Local Client Only) ....................... 280
Backup (For Local Client Only) ................................................. 280
Reboot NVR Server ............................................................... 281
VI Manager ........................................................................ 282
Schedule Reboot.................................................................. 283

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Audio Input........................................................................ 283
Playback Camera List Setting................................................... 284
Playback Buffer................................................................... 284
Auto Login ......................................................................... 284
VI Panel ............................................................................ 285
Lock Windows..................................................................... 285
Import/Export .................................................................... 285
Customize Logo................................................................... 286
Router Port Mapping ............................................................. 287
13.3. Camera Setup ................................................................... 288
13.3.1. General Tasks ................................................................ 288
Scan for Cameras................................................................. 288
Add Cameras ...................................................................... 288
Delete Camera.................................................................... 289
13.3.2. Camera Settings.............................................................. 289
Image Settings .................................................................... 289
Advanced Video Settings ........................................................ 289
General Camera Settings........................................................ 289
Edit Camera ....................................................................... 289
PTZ Settings....................................................................... 290
Preset Settings.................................................................... 290
OSD Settings ...................................................................... 290
Compatibility Verify ............................................................. 290
Initialize ........................................................................... 290
Automatic Settings ............................................................... 290
13.3.3. Video Analytics............................................................... 291
General Motion Detection....................................................... 291
Foreign Object Detection ....................................................... 291
Forbidden Area Detection....................................................... 291
Intrusion Detection .............................................................. 292
Missing Object Detection........................................................ 292

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Tampering Detection ............................................................ 292
Camera Motion Detection ....................................................... 292
Virtual Fence...................................................................... 292
Object Counting .................................................................. 293
Going Out Detection ............................................................. 293
Tailgating Detection ............................................................. 293
13.4. Ethernet I/O Box ................................................................ 294
13.4.1. General Tasks ................................................................ 294
Add Device ........................................................................ 294
Edit Device ........................................................................ 296
Delete Device ..................................................................... 296
13.5. Account Manager ............................................................... 297
13.5.1. Account List .................................................................. 297
Adding an Account ............................................................... 298
Editing an Account ............................................................... 299
Deleting an Account ............................................................. 300
13.5.2. Functional Authority ........................................................ 301
13.6. Network Parameters ........................................................... 302
13.6.1. Main Tasks .................................................................... 302
Maximum Video Connections ................................................... 302
Blacklist/Whitelist Settings ..................................................... 303
Edit NVR ........................................................................... 304
Web Server ........................................................................ 304
Multiple LAN Support ............................................................ 305
DHCP Server....................................................................... 306
13.7. Other Parameters............................................................... 308
13.7.1. Other Tasks ................................................................... 308
Import/Export .................................................................... 308
Resolution ......................................................................... 309
Language .......................................................................... 310
Help ................................................................................ 310

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About............................................................................... 310
Chapter 14. System Maintenance ...................................................... 311
14.1. Replacing the Power Supply Module (for Rackmount Series) .......... 311
14.2. Replacing a Hard drive (for Desktop Series)............................... 313
14.3. Replacing a Hard drive (for Rackmount Series)........................... 315
14.4. Restore Default Settings....................................................... 317
Chapter 15. AC Device Tool............................................................. 318
15.1. Installing the Access Control Device Tool.................................. 318
15.2. How AC Device Tool works.................................................... 322

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Safety Precautions
Electric Shock Warning
This equipment may cause electric shocks if not handled properly.
Access to this equipment should only be granted to trained operators
and maintenance personnel who have been instructed of, and fully
understand the possible hazardous conditions and the consequences of
accessing non-field-serviceable units such as the power supplies.
The system must be unplugged before moving, or in the even that it
becomes damaged.
Reliable Grounding
Particular attention should be given to prepare reliable grounding for the
power supply connection. It is suggested to use a direct connection to the
branch circuit. Check for proper grounding before powering on the device.
Overloading Protection
The device should be installed according to specifications. Provide a suitable
power source with electrical overload protection. Do not overload the AC
supply branch circuit that provides power to the device.
ESD Precautions
Please observe all conventional anti-ESD methods while handling the device.
The use of a grounded wrist strap and an anti-static work pad are
recommended. Avoid dust and debris in your work area.
Device Site Recommendations
The device should be installed according to specifications. This device should
be operated at a site that is:
Clean, dry, and free of excessive airborne particles.
Well-ventilated and away from heat sources such as direct sunlight
and radiators.
Clear of vibration or physical shock.
Away from strong electromagnetic fields produced by other devices.
Available with properly grounded wall outlet for power. In regions
where power sources are unstable, apply surge suppression.
Available with sufficient space behind the device for cabling.

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Chapter 1. Product Overview
1.1. Features and Benefits
The SMR series is a state-of-the-art network video recorder features hardware RAID,
low power and hot swappable hard disks. With bay hard disk trays, the SMR series
is the best in class NVR that supports megapixel quality video of 6 to 48 channels
for video retention periods from 7 to 40 days or more. In addition, the SMR series is
fully burn-in-tested and uses preloaded Enterprise VMS to eliminate compatibility
issues while reducing maintenance overheads. It is out of question that the SMR
series is the most reliable and cost-effective solution for small to medium sized
surveillance needs.