Swann SwannBuddy User manual

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SwannBuddy™ Video Doorbell
Timbre con Cámara de Video SwannBuddy™
Sonnette vidéo SwannBuddy™
Campanello video SwannBuddy™
SwannBuddy™ Video-Türklingel
EN QUICK START GUIDE ES GUÍA DE INICIO RÁPIDO FR GUIDE DE DÉMARRAGE RAPIDE
IT GUIDA RAPIDA DE SCHNELLSTARTANLEITUNG

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SWANNBUDDY OVERVIEW
Night detection sensor
Infrared LEDs
(for night vision)
Microphone
Speaker (bottom)
Doorbell button
FRONT BACK
Wire terminals (for optional
external power source 12-24V
AC transformer).
For more information about
the SwannBuddy external
power wiring, go to:
https://support.swann.com/s/
article/Z9HN58u3Hf
Or click here for the YouTube
video:
Rubber flap
Pull gently from the bottom
to access:
- SET (pair) button
- RST (power off) button
- microSD card slot
- micro USB charging port
Passive infrared
motion sensor
Light ring
QR code
(for device pairing)
Mounting
bracket slots
Remove protective film
before use

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CHIME OVERVIEW
FRONT BACK
Speaker Double-sided
mounting tape
area
Battery
compartment
SET buttonLED indicator
Installing Batteries
1. Remove the battery compartment cover by sliding it down.
2. Insert two new, high quality "AA" alkaline batteries (supplied),
matching the polarity markings (+ and -) shown inside the battery
compartment.
3. Replace the battery compartment cover.
BATTERY SAFETY INFORMATION
• Replace batteries at the same time. Do not
mix new and old batteries or battery types (for
example, alkaline and lithium batteries).
• Keep batteries out of reach of children.
• Dispose of used batteries promptly in accordance
with local regulations.

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GETTING STARTED
Before using the SwannBuddy for the first time, fully charge it
with the included micro USB charging cable.
1Open the rubber flap on the back of the SwannBuddy.
2Insert the smaller end of the USB charging cable into
the micro USB port and the larger end into a USB wall
charger such as the USB power adapter that came with
your smartphone, as shown.
3The light ring around the doorbell button on the front of
the SwannBuddy glows solid blue while charging. When
the SwannBuddy is fully charged, the light ring turns off.
4Actual charging times may vary depending on the USB
power supply (DC5V 2.1A or above is recommended for
faster charging) and the remaining battery level. A full
charge may take up to six hours.
Charging the SwannBuddy
Solid Blue
while charging
To a USB
Wall Charger

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Pairing the Chime with the SwannBuddy
You can pair the Chime with the SwannBuddy by following the steps below.
1Press and hold the SET button on the Chime (about 3 seconds) until the LED indicator starts
blinking blue and you hear a voice prompt “Setup is in progress. Press the Doorbell to connect.”
2Press and hold the Doorbell button on the SwannBuddy for 3 seconds. The LED indicator on the
Chime immediately turns off, confirming successful pairing.
• Note: If you fail to complete pairing within 90 seconds, the LED indicator on the Chime will
automatically turn off. Repeat steps 1-2 to pair the Chime again.
3To test the Chime, simply press the Doorbell button on the SwannBuddy. You will hear the “Ding
Dong” melody.
Changing the Chime melody
Once paired, you can change the Chime’s default “Ding Dong” melody.
1Press the SET button on the Chime once to select the next melody in the sequence.
2Press the Doorbell button on the SwannBuddy to test the new melody.
3Repeat steps 1-2 until you hear something you like. There are six melodies to choose from.
GETTING STARTED
The SwannBuddy comes with a pre-installed 32GB microSD card. The microSD card is required for
the SwannBuddy to record events and perform firmware updates. You can easily replace the microSD
card with a new one (up to 128GB, minimum Class 10 recommended) if needed in the future. Simply lift
the rubber flap on the back of the SwannBuddy, eject the current microSD card (push in until it clicks)
from the microSD card slot and then replace with a compatible microSD card (ensure gold contacts
facing up). You should format any microSD card the first time you use it with the SwannBuddy. Go to
the device’s advanced settings screen in the app and select Format.
MicroSD card

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DOWNLOAD THE SWANN SECURITY APP
1Download the latest version of the Swann Security app from the Apple App Store® or Google
Play™ Store on your iOS or Android device. Simply search for "Swann Security".
2Open the app and create your Swann Security account by tapping “Not yet registered? Sign Up” at
the bottom of the screen. Then, activate your Swann Security account by confirming the verification
email that is sent to the registered email address.

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SET UP THE SWANNBUDDY
Open the Swann Security app and tap the Pair Device button on the screen. If you have already paired
a device, tap the menu icon in the top left and select “Pair Device”. The app will now guide you
through the pairing process and set up the SwannBuddy.
Before you begin, have the SwannBuddy with you and be close to your router. Please note that the
SwannBuddy can connect to a 2.4GHz Wi-Fi network only.

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The SwannBuddy can be mounted on the surface using the supplied mounting bracket as shown below.
Before mounting the SwannBuddy, ensure the desired installation location has good, reliable Wi-Fi
reception. Using the app, try streaming live video from the SwannBuddy there. If you don’t experience
any video streaming issues, you’ve found a good place for your device. You can expand the Wi-Fi
coverage of your current network by installing a Wi-Fi range extender.
MOUNT THE SWANNBUDDY
Installing the bracket
• If mounting on a wooden surface, screw
the bracket directly to the surface.
• If mounting on a masonry surface
or drywall, insert wall plugs before
screwing the bracket to the surface.
• If mounting on a window panel, use the
supplied double-sided (rectangular)
tape. Peel off liner on one side of the
tape and apply it to the back of the
bracket. Peel off opposite liner then
using a firm amount of pressure, press
the bracket against the window panel
for 60 seconds. Allow 24 hours for the
adhesive to fully cure before attaching
the SwannBuddy onto the bracket.
• (Screw-installation only) If there is a
gap between the wall and bracket, use
the supplied bracket foam tape to fill it.
Attaching the SwannBuddy
Align the mounting bracket slots on
the back of the SwannBuddy with the
mounted bracket, and then slide it
down. Tighten the anti-tamper screw
with a small Philips®screwdriver to
secure in place.
Ideal installation height
Around chest-height, 1.6-1.7m
(5.2-5.6ft) from the ground.
Anti-tamper
screw hole
Anti-tamper screw

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HELP AND RESOURCES
Answering the SwannBuddy
When someone presses the SwannBuddy, the Chime will sound and you’ll get a Swann Security push
notification on your mobile device. Simply open the notification to see who’s at the door and start talking.
Have questions?
We’re here to help! Visit our Support Center at support.swann.com to get dedicated technical support,
find answers to commonly asked questions, and more. You can also email us at any time via:
[email protected]
Light ring status guide
The light ring on the SwannBuddy tells you what is happening with the device.
Swann Security app manual
Access the Swann Security app manual (Menu > User Manual) at any time to learn more about
navigating through the various app screens to view live camera stream, playback recordings and
configure various settings such as the motion detection sensitivity and the microphone volume.
Rebooting the SwannBuddy
On rare occasions, it might be necessary to reboot the SwannBuddy if it becomes unresponsive. A
simple reboot can often fix connectivity issues quickly. Using a paper clip, press the RST button on the
back of the SwannBuddy to power it off. Then briefly press the SET button (for 1 second) to reboot it.
Solid Blue USB Charging
Slow Blinking Blue Wi-Fi Pairing mode
Solid Red Live streaming / Motion recording
Blinking then Solid Blue
(few seconds) Booting up / Connecting to Wi-Fi
Blinking Purple Low battery state
Infrared LEDs Blinking Firmware update in progress