Swissvoice IP-10 User manual

PRESSONE
the future of global communications
hosted iPBX solutions
powered by
SwissVoice IP10/s Series Telephone
USER GUIDE
ip10srev1.0.012004

SwissVoice Telephone User Guide i
621-00000106
Table of Contents
1 Your SwissVoice Telephone...................................... 1
Introduction ..................................................................................... 1
Accessing Phone Features.......................................................... 1
In This Manual ............................................................................. 1
Telephone Description.................................................................... 1
SwissVoice IP 10 Features Table ................................................... 2
Moving Your Telephone.................................................................. 4
2 Basic Phone Features ................................................ 5
Adjusting the Volume...................................................................... 5
Answering a Call............................................................................. 5
Displaying Line Button Layout ........................................................ 5
Making a Call .................................................................................. 6
…using the Handset .................................................................... 6
…using the Loudspeaker............................................................. 6
…using the Keypad ..................................................................... 7
Making a Second Call..................................................................... 8
Phone Configuration ....................................................................... 8
Admin settings Menu ................................................................... 9
User settings Menu...................................................................... 9
Alarm ........................................................................................ 9
Date Setting.............................................................................. 9
Display Contrast ..................................................................... 10
Headset Enable/Disable......................................................... 10
Idle Display Text..................................................................... 10
Language ............................................................................... 11
Password................................................................................ 11
Personal Voice Mail Number.................................................. 11
Reset ...................................................................................... 12
Ringing Tones ........................................................................ 12
Using a Headset ........................................................................... 13
Using the Loudspeaker................................................................. 13
Loudspeaker Troubleshooting ................................................... 14

ii SwissVoice Telephone User Guide
621-00000106
3PressOne Telephone Features ............................... 15
Feature Activation Digit................................................................. 15
Abbreviated Dial ........................................................................... 15
Creating an Abbreviated Dial Code ........................................... 16
Using an Abbreviated Dial Code ............................................... 16
Modifying an Abbreviated Dial Code ......................................... 16
Deleting an Abbreviated Dial Code ........................................... 17
Verifying an Abbreviated Dial Number ...................................... 17
Anonymous Call Rejection............................................................ 18
Enabling Anonymous Call Rejection ......................................... 18
Disabling Anonymous Call Rejection......................................... 18
Authorization Code Calling ........................................................... 18
Billing Codes................................................................................. 19
…using the Phone ..................................................................... 19
…using Star Codes ................................................................... 19
Blind Transfer ............................................................................... 20
Call Back Queuing ........................................................................ 20
Call Block (Selective Call Rejection)............................................. 21
Enabling/Disabling Call Block.................................................... 21
Blocking Number of Last Call Received .................................... 22
Adding Numbers to Call Block List ............................................ 22
Listing Blocked Numbers........................................................... 22
Deleting Numbers from Call Block............................................. 23
Call Forward (All Calls) ................................................................. 24
Enabling Call Forward (All)........................................................ 25
…using the Phone.................................................................. 25
…using Star Codes ................................................................ 25
Disabling Call Forward (All) ....................................................... 26
…using the Phone.................................................................. 26
…using Star Codes ................................................................ 26
Call Forward (Busy) ...................................................................... 26
Enabling Call Forward (Busy).................................................... 26
Disabling Call Forward (Busy) ................................................... 27
Call Forward (No Answer) ............................................................ 27
Enabling Call Forward (No Answer) .......................................... 27
Disabling Call Forward (No Answer) ......................................... 28
Call Pickup.................................................................................... 28

SwissVoice Telephone User Guide iii
621-00000106
Directed Call Pickup .................................................................. 28
…using the Phone.................................................................. 28
…using Star Codes ................................................................ 28
Group Call Pickup...................................................................... 29
…using the Phone.................................................................. 29
…using Star Codes ................................................................ 29
Call Return.................................................................................... 29
Call Trace ..................................................................................... 29
Call Waiting................................................................................... 30
Answering the Second Call ....................................................... 30
Switching Between Held Calls................................................... 30
Call Waiting with Caller ID ............................................................ 31
Call Waiting with ID Manager ....................................................... 31
Caller ID Block .............................................................................. 32
Conference ................................................................................... 32
Conference Call Tips ................................................................. 32
Dial Tone and Ringer Patterns ..................................................... 33
Direct Extension Assignment........................................................ 34
Programming a Guest Phone .................................................... 34
Re-establishing the Guest Phone.............................................. 35
Re-establishing Your Old Phone ............................................... 35
Do Not Disturb .............................................................................. 35
Tips for using Do Not Disturb .................................................... 35
Enabling/Disabling Do Not Disturb ............................................ 36
…using the Phone.................................................................. 36
…using Star Codes ................................................................ 36
Group Speed Dial ......................................................................... 36
Hold .............................................................................................. 37
Hold-on Queuing........................................................................... 37
Hunt Groups ................................................................................. 37
Intercom........................................................................................ 38
Meet-Me Conference .................................................................... 38
Joining a Meet-Me Conference ................................................. 39
To join a Meet-Me Conference............................................... 39
Dialing In Too Early ................................................................ 40
Entering an Incorrect ID ......................................................... 41
Extending the Conference Duration ....................................... 41

iv SwissVoice Telephone User Guide
621-00000106
Roll Call .................................................................................. 41
Adding More Ports to an Active Meet-Me Conference ........... 41
Dropping a Conference Call ................................................... 42
Scheduling a Meet-Me Conference ........................................... 42
Canceling a Meet-Me Conference............................................. 43
Modifying a Meet-Me Conference ............................................. 44
Getting a List of Meet-Me Conferences..................................... 45
MultiLine Call Park........................................................................ 46
Parking a Call ............................................................................ 46
Retrieving a Parked Call............................................................ 46
Music on Hold ............................................................................... 47
Mute.............................................................................................. 47
Night ............................................................................................. 47
On-hook Dialing ............................................................................ 49
One-Touch Transfer ..................................................................... 50
Permanent Caller ID Block Release ............................................. 51
Phone Configurator....................................................................... 51
Assigning Your Phone Number to Your Phone ......................... 52
IP Address/Phone Number Announcement............................... 52
Changing the Extension Number............................................... 53
Priority Call ................................................................................... 53
Enabling/Disabling Priority Call ................................................. 54
Adding Members to the Priority Call List ................................... 54
Listing Priority Call Members..................................................... 55
Deleting Priority Call Members .................................................. 55
Queue/ACD (Automatic Call Distribution)..................................... 57
Finding Your Queues................................................................. 57
Logging Into/Out of Queues ...................................................... 57
Answering Calls from Queues ................................................... 57
Viewing Calls-in-queue Information........................................... 58
Redial............................................................................................ 58
…using the Phone ..................................................................... 58
…using Star Codes ................................................................... 58
Remote Access to Call Forwarding .............................................. 59
Setting or Changing Remote Forwarding .................................. 59
Canceling Remote Forwarding .................................................. 59
Remote Phone.............................................................................. 60

SwissVoice Telephone User Guide v
621-00000106
Dial-in Setup of Remote Phone ................................................. 61
Deactivating Dial-up Remote Phone ......................................... 61
Web Portal Setup of Remote Phone ......................................... 61
Deactivating Remote Phone via Web Portal ............................. 62
Selective Call Forward.................................................................. 62
Enabling/Disabling Selective Call Forward............................. 63
Entering the Forwarding Destination Number ........................ 63
Identifying the Forwarding Destination Number ..................... 64
Adding Forwarded Phone Numbers ....................................... 64
Listing Forwarded Phone Numbers........................................ 64
Deleting Forwarded Phone Numbers ..................................... 65
Speaker ........................................................................................ 66
Speed Dial .................................................................................... 67
Star Codes.................................................................................... 67
Transfer ........................................................................................ 68
4 Voice Mail Features .................................................. 71
Menus and Commands................................................................. 72
Accessing Your Voice Mail ........................................................... 76
…from your phone..................................................................... 76
…from any other internal phone ................................................ 76
…from any outside touchtone phone......................................... 77
…from the email program on your PC....................................... 78
Using Controls While Playing Messages ...................................... 78
Rewind/Fast Forward ................................................................ 79
Skip to the Beginning of a Message .......................................... 79
Skip to the End of a Message.................................................... 79
Pause Play of a Message.......................................................... 79
Composing Messages before Sending......................................... 79
Compose and Send a Message ................................................ 79
Marking a Message as Urgent...................................................... 80
Changing Your Password ............................................................. 81
Skipping the Mail Menu to Hear Messages .................................. 81
Returning to the Auto Attendant or Operator ................................ 82
Zeroing Out to a Custom Operator ............................................... 82
Replaying a Message ................................................................... 83
Saving a Message ........................................................................ 83

vi SwissVoice Telephone User Guide
621-00000106
Skipping to the Next Message ...................................................... 84
Deleting a Message ...................................................................... 84
Forwarding a Message to Another Mailbox .................................. 84
Replying to a Message ................................................................. 85
Dialing Back a Caller .................................................................... 85
Sending a Message Directly to an Extension ............................... 86
Recording Personalized Mailbox Greetings.................................. 86
Listening to Your Greetings .......................................................... 87
Receiving Pager Notification......................................................... 87
What You Receive on Your Pager/Cell Phone .......................... 88
Managing Distribution Groups ...................................................... 88
Available Options....................................................................... 89
Creating a New Group............................................................... 89
Editing or Modifying a Group ..................................................... 90
List all members: .................................................................... 91
Add a member:....................................................................... 91
Delete a member:................................................................... 91
Play the name of the group: ................................................... 92
Change the name of the group............................................... 92
Deleting a Group ....................................................................... 93
Listening to a List of Distribution Groups:.................................. 93
Exiting the Voice Mail System ...................................................... 94
5 Set Up Outlook for TAPI........................................... 95
Using TAPI to Call from Outlook ................................................... 95
Installing the TAPI Support Software ............................................ 98
Configuring Windows for TAPI.................................................... 103
Configuring Outlook to Use TAPI................................................ 114

SwissVoice Telephone User Guide Your SwissVoice Telephone 1
621-00000106
Chapter 1
Your SwissVoice Telephone
Introduction
This guide describes how to use all of the features that are provided
by your PressOne telephone system on your SwissVoice IP 10
telephone.
Accessing Phone Features
Some features require you to dial an activating digit followed by a
numeric code. The default value for this activating digit is 5and it is
used throughout this guide. However, your system administrator
may choose to use another digit for this function. In that case,
substitute your activating digit for the default. All feature operation
will be exactly the same.
In This Manual
•Chapter 1 discusses the telephone hardware
•Chapter 2 contains an alphabetical summary of each
telephone feature
•Chapter 3 contains an alphabetical summary of each
VIOSS telephone feature
•Chapter 4 discusses voice mail features.
•Chapter 5 discusses setting up Outlook for TAPI.
Telephone Description
The SwissVoice phone is a full-featured telephone that provides
voice communication over an IP network. The phone functions
much like a traditional analog phone, allowing you to place and
receive telephone calls. The phone also supports features such as
call forwarding, redialing, speed dialing, transferring calls,

2Your SwissVoice Telephone SwissVoice Telephone User Guide
621-00000106
conference calls, and accessing voice mail. The SwissVoice
telephone has several key components, which are shown in the
following figure.
Figure 1: SwissVoice IP 10
SwissVoice IP 10 Features Table
Features Descriptions
Confirmation In standby mode, when pressed for more than 3
seconds, enables access to the phone menus.
When pressed for less than 3 seconds in standby
mode, this key allows the phone number to be
reassigned (see “Phone Configurator” on
page 51). If in an active call, this key sets an
option, a service or a call.
Clear Exits to higher-level menu (short click) or to
standby display (long click). When entering a
phone number, Clear deletes the last character in
editing mode. Hold down to delete all entered
characters.
}
Programmable
Function Keys
Scrolls through
Directory
When no active call,
shows most recently
called numbers
Services (short click) or
Memory keys (long click)
OK - Menu access in
standby, sets options,
service, call
C - Clear, exits
to menu or to
standby display
(long click)
Volume Up
Volume
Down
Speaker
Mute (Press and hold)

SwissVoice Telephone User Guide Your SwissVoice Telephone 3
621-00000106
Phone Book This feature is not available on the PressOne
system.
ServiceS Offers a list of available services (short click) or
gives access to Memory keys menu (long click).
Upper/Lower case When entering names in the Phone Book, the
pound (#) key can be used to switch between
upper and lower case character input.
Scrolling keys Enable browsing through menus and setting
options.
In standby mode, shows the most recently
called numbers.
Scrolls in the phone books.
Loudspeaker Activates loudspeaker and hands-free functions.
Volume Keys Increase or decrease volume for the handset.
Dial pad Is used to key in numbers and letters. Pressing
and holding one key calls the pre-programmed
number or function.
F1 - F4 Function Keys Programmable backlighted keys used for voice
mail (
F4 ) and line appearances ( F1 - F3 ). These
keys are accompanied by labels that indicate the
key functions. If you press and hold any of these
keys for more than 2 seconds, the LCD will show
the layout of the four keys. Press OK to reset the
display.
Mute When pressed for more than 2 seconds, mutes
the call so that the called party cannot hear you
speak. You will still be able to hear the called
party.
Features Descriptions
Mute

4Your SwissVoice Telephone SwissVoice Telephone User Guide
621-00000106
Moving Your Telephone
Before moving your telephone, you should check with your system
administrator to make sure that there is power for the telephone at
the new location. You need a power adapter for your phone at the
new location as well.
To move your phone, follow these steps:
1. Unplug the telephone from the LAN connection jack and the
power adapter from the wall.
2. Take the telephone to the new location.
3. Plug the telephone into the LAN connection jack and the power
adapter into a wall outlet.
4. Watch to ensure that the phone registers and boots up
properly. If it does not, contact your system administrator.

SwissVoice Telephone User Guide Basic Phone Features 5
621-00000106
Chapter 2
Basic Phone Features
Adjusting the Volume
You can adjust the ringer volume while the phone is ringing by
pressing the volume up or down keys.
The loudspeaker volume or handset volume can be adjusted during
a conversation by pressing the volume up or down keys.
Answering a Call
When a call is received on your phone, the display will show the
Caller ID number and name of the caller, if it is available.
Lift the handset or
Press the Loudspeaker key.
NOTE: To answer using a headset, you must first enable the
headset feature. See “Using a Headset” on page 13.
Displaying Line Button Layout
The four function keys on the right side of the phone labeled F1 - F4
are programmable feature keys. If you press and hold any of these
keys for more than 2 seconds, the LCD will show the layout of the
four line keys. Press OK to reset the display to the normal state.

6Basic Phone Features SwissVoice Telephone User Guide
621-00000106
Making a Call
Several options exist for you to make a call from your telephone.
You may use any of the following options: the handset (traditional),
the loudspeaker, or the keypad (direct dialing). See also the
Intercom feature, described on page 38.
NOTE: When entering a number, you can press the Clear
key to backspace over mistakes and retype the number. If
you press and hold the Clear key, it deletes all of the input.
…using the Handset
1. Lift the handset. The first available line is selected. If desired,
press a Line key (F1-F3 by default) to select a different line.
2. If you have speed dial numbers set up, press to access
the desired speed dial number. Press OK to dial.
NOTE: Refer to “Speed Dial” on page 67.
3. For an internal call, dial the extension of the party you wish to
call.
4. For an external call:
•Press 9(or the digit that is required to access an outside
line on your specific system).
•For long distance, dial 1before dialing the number.
5. To end the call, press the Line key that is lit or press
Loudspeaker key again.
…using the Loudspeaker
1. Press the Loudspeaker key .
The first available line is automatically selected and you will
hear a dial tone over the loudspeaker.

SwissVoice Telephone User Guide Basic Phone Features 7
621-00000106
2. If you have speed dial numbers set up, press to access
the desired speed dial number. Press OK to dial.
NOTE: Refer to “Speed Dial” on page 67.
3. For an internal call, dial the extension of the party you wish to
call.
4. For an external call:
•Press 9(or the digit that is required to access an outside
line on your specific system).
•For long distance, dial 1before dialing the number.
5. To end the call, press the Line key that is lit or press
Loudspeaker key again.
…using the Keypad
You can dial a number without lifting the handset, pressing the
loudspeaker key or a line key.
1. If you have speed dial numbers set up, press to access
the desired speed dial number. Press OK to dial.
NOTE: Refer to “Speed Dial” on page 67.
2. Or for an internal call, simply dial the extension.
3. For an external call:
•press 9(or the digit that is required to access an outside
line). The first available line is automatically selected and
you will hear a dial tone over the loudspeaker.
•for long distance, dial 1before dialing the number.
4. To end the call, press the Line key that is lit or press
Loudspeaker key again.

8Basic Phone Features SwissVoice Telephone User Guide
621-00000106
Making a Second Call
You can start a new call while still in an active call, by pressing an
unlit Line key (F1-F3 by default). This will put the first call on hold
automatically (red/blinking), and you will hear a dial tone. You can
then dial the number to make the new call.
To pick up the first call again, either:
•press the red blinking Line key twice
•or press the red blinking Line key and press the Resume
soft key.
•If the second call is still active, it is automatically put on
hold and will be red/blinking.
To end the current call, press the green backlit Line key.
Phone Configuration
The SwissVoice telephone has extensive menus that allow user and
administrative configuration.
To access the user configuration menus:
Press and hold the OK key for 3 seconds to enter the main
menu.
Press the Navigation key to scroll to the desired sub-menu.
Press the Clear key to return to the previous menu. Press and
hold the Clear key to exit the menu system. The phone will exit
the menu system after 3 seconds of no action.
NOTE: While configuring the user settings, it is advisable for
you to keep the receiver on the hook. Lifting the receiver while
configuring the phone will stop the configuration process.

SwissVoice Telephone User Guide Basic Phone Features 9
621-00000106
Admin settings Menu
This menu shows the configuration of the phone as set up by your
administrator. These settings cannot be changed from the phone,
but they can be viewed at any time. The information shown under
this sub-menu includes the phone’s MAC address, IP address, Call
Agent IP address and other information.
User settings Menu
This sub-menu lets you choose the setting options for ringing tones,
display language, display idel screen, heaset enable/disable, clock
alarm, voice mail number, password, and reset to factory defaults.
Alarm
The Alarm feature is not supported by the PressOne system.
Date Setting
The SwissVoice phone displays the date in the format dd/mm/yy by
default. You can modify this format to display the date in mm/dd/yy
or yy/mm/dd format.
You can also reset the date on the phone. However, the date and
time are set by the PressOne system. If you change the date (or
time) to other than what is current, it will be reset to the current date
and time whenever the phone registers with the Call Agent.
To change the display:
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Clock and press OK.
4. Scroll to select Date setting and press OK.
5. Scroll to select Date format and press OK.

10 Basic Phone Features SwissVoice Telephone User Guide
621-00000106
6. Scroll to select the desired date format. Press OK to confirm
your choice.
7. Press and hold the Clear key to exit.
Display Contrast
To change the display contrast of the LCD on the phone:
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Display and press OK.
4. Scroll to select Contrast and press OK.
5. Press the scroll keys up or down to adjust the contrast. Press
OK to confirm your choice.
6. Press and hold the Clear key to exit.
Headset Enable/Disable
To enable (or disable) the use of a headset:
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Headset and press OK.
4. Scroll to select On to enable or Off to disable and press OK.
5. Press and hold the Clear key to exit.
Idle Display Text
This feature is not supported on PressOne phones.

SwissVoice Telephone User Guide Basic Phone Features 11
621-00000106
Language
You can choose from 5 display languages for the system menus:
English, French, German, Italian, or Spanish. If the display is
already in a foreign language, look for a word beginning with “*”.
NOTE: Changing the language does not affect the messages
and information displayed by the PressOne system. The
service provider controls the system language for the phone.
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to *Language and press OK.
4. Scroll to select the desired language and press OK.
5. Press and hold the Clear key to exit.
Password
This feature is not supported on PressOne phones.
Personal Voice Mail Number
You can save a personal voice mail number, which will be used
when the network voice mail is not set or is unavailable.
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Other settings and press OK.
4. Enter a voice mail number and press OK.
5. Press and hold the Clear key to exit.

12 Basic Phone Features SwissVoice Telephone User Guide
621-00000106
Reset
This feature is not supported on PressOne phones.
Ringing Tones
You can set the ringing tones on your phone for internal or external
calls. There are three features that can be set:
•Melody - sets the melody that will be played.
•Volume - sets the volume of the ring.
•Rhythm - sets the frequency of the rhythm of the ring tone.
The Melody and Rhythm selected can be applied to internal or
external calls so that you can tell what type of call is incoming when
the phone rings. To set the ringing features:
1. Press the OK key for 3 seconds.
2. Select the Ringing tones menu and click OK.
3. Use the scroll key to select the option you want to modify
and click OK.
If you select Melody:
a. Select Internal or External for the type of call that the ring
will apply to and click OK.
b. Scroll up and down through the ring tones. Each ring tone
will play as it is highlighted.
c. When you hear one you like, press OK to select it.
If you select Volume:
a. Use the scroll keys to change the volume of the ring tone.
b. Press OK to set it.
If you select Rhythm:
a. Select Internal or External for the type of call that the ring
will apply to and click OK.
b. Use the scroll keys to change the speed of the rhythm that
is used (slow to fast).

SwissVoice Telephone User Guide Basic Phone Features 13
621-00000106
c. When you hear one you like, press OK to select it.
4. Press and hold the Clear key to exit.
Using a Headset
To use a headset to answer or make calls, you must enable the
feature through the user settings menu on the phone.
To enable (or disable) the use of a headset:
1. Press and hold the OK key for 3 seconds to enter the main
menu.
2. Press the scroll key to select the User settings menu and
press OK to select.
3. Scroll to Headset and press OK.
4. Scroll to select On to enable or Off to disable and press OK.
5. Press and hold the Clear key to exit.
To make a call using the headset:
1. Ensure the headset is plugged into the phone and enabled.
2. Press the Loudspeaker key to answer.
3. Press the Loudspeaker key again to disconnect.
Using the Loudspeaker
Your telephone contains a loudspeaker that lets you converse
“hands free” without having to use the handset. A loudspeaker also
allows others in the room to listen and participate in a telephone
conversation.
When your phone rings, to turn on the loudspeaker and answer the
call (without lifting the handset) do one of the following:
•Press the green backlit line key.
•Press the Loudspeaker key .