Swissvoice IP-10 User manual

PRESSONE
the future of global communications
hosted iPBX solutions
powered by
SwissVoice IP10/s Series Telephone
USER GUIDE
ip10srev1.0.012004

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Table of Contents
1 Your SwissVoice Telephone...................................... 1
Introduction ..................................................................................... 1
Accessing Phone Features.......................................................... 1
In This Manual ............................................................................. 1
Telephone Description.................................................................... 1
SwissVoice IP 10 Features Table ................................................... 2
Moving Your Telephone.................................................................. 4
2 Basic Phone Features ................................................ 5
Adjusting the Volume...................................................................... 5
Answering a Call............................................................................. 5
Displaying Line Button Layout ........................................................ 5
Making a Call .................................................................................. 6
…using the Handset .................................................................... 6
…using the Loudspeaker............................................................. 6
…using the Keypad ..................................................................... 7
Making a Second Call..................................................................... 8
Phone Configuration ....................................................................... 8
Admin settings Menu ................................................................... 9
User settings Menu...................................................................... 9
Alarm ........................................................................................ 9
Date Setting.............................................................................. 9
Display Contrast ..................................................................... 10
Headset Enable/Disable......................................................... 10
Idle Display Text..................................................................... 10
Language ............................................................................... 11
Password................................................................................ 11
Personal Voice Mail Number.................................................. 11
Reset ...................................................................................... 12
Ringing Tones ........................................................................ 12
Using a Headset ........................................................................... 13
Using the Loudspeaker................................................................. 13
Loudspeaker Troubleshooting ................................................... 14

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3PressOne Telephone Features ............................... 15
Feature Activation Digit................................................................. 15
Abbreviated Dial ........................................................................... 15
Creating an Abbreviated Dial Code ........................................... 16
Using an Abbreviated Dial Code ............................................... 16
Modifying an Abbreviated Dial Code ......................................... 16
Deleting an Abbreviated Dial Code ........................................... 17
Verifying an Abbreviated Dial Number ...................................... 17
Anonymous Call Rejection............................................................ 18
Enabling Anonymous Call Rejection ......................................... 18
Disabling Anonymous Call Rejection......................................... 18
Authorization Code Calling ........................................................... 18
Billing Codes................................................................................. 19
…using the Phone ..................................................................... 19
…using Star Codes ................................................................... 19
Blind Transfer ............................................................................... 20
Call Back Queuing ........................................................................ 20
Call Block (Selective Call Rejection)............................................. 21
Enabling/Disabling Call Block.................................................... 21
Blocking Number of Last Call Received .................................... 22
Adding Numbers to Call Block List ............................................ 22
Listing Blocked Numbers........................................................... 22
Deleting Numbers from Call Block............................................. 23
Call Forward (All Calls) ................................................................. 24
Enabling Call Forward (All)........................................................ 25
…using the Phone.................................................................. 25
…using Star Codes ................................................................ 25
Disabling Call Forward (All) ....................................................... 26
…using the Phone.................................................................. 26
…using Star Codes ................................................................ 26
Call Forward (Busy) ...................................................................... 26
Enabling Call Forward (Busy).................................................... 26
Disabling Call Forward (Busy) ................................................... 27
Call Forward (No Answer) ............................................................ 27
Enabling Call Forward (No Answer) .......................................... 27
Disabling Call Forward (No Answer) ......................................... 28
Call Pickup.................................................................................... 28

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Directed Call Pickup .................................................................. 28
…using the Phone.................................................................. 28
…using Star Codes ................................................................ 28
Group Call Pickup...................................................................... 29
…using the Phone.................................................................. 29
…using Star Codes ................................................................ 29
Call Return.................................................................................... 29
Call Trace ..................................................................................... 29
Call Waiting................................................................................... 30
Answering the Second Call ....................................................... 30
Switching Between Held Calls................................................... 30
Call Waiting with Caller ID ............................................................ 31
Call Waiting with ID Manager ....................................................... 31
Caller ID Block .............................................................................. 32
Conference ................................................................................... 32
Conference Call Tips ................................................................. 32
Dial Tone and Ringer Patterns ..................................................... 33
Direct Extension Assignment........................................................ 34
Programming a Guest Phone .................................................... 34
Re-establishing the Guest Phone.............................................. 35
Re-establishing Your Old Phone ............................................... 35
Do Not Disturb .............................................................................. 35
Tips for using Do Not Disturb .................................................... 35
Enabling/Disabling Do Not Disturb ............................................ 36
…using the Phone.................................................................. 36
…using Star Codes ................................................................ 36
Group Speed Dial ......................................................................... 36
Hold .............................................................................................. 37
Hold-on Queuing........................................................................... 37
Hunt Groups ................................................................................. 37
Intercom........................................................................................ 38
Meet-Me Conference .................................................................... 38
Joining a Meet-Me Conference ................................................. 39
To join a Meet-Me Conference............................................... 39
Dialing In Too Early ................................................................ 40
Entering an Incorrect ID ......................................................... 41
Extending the Conference Duration ....................................... 41

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Roll Call .................................................................................. 41
Adding More Ports to an Active Meet-Me Conference ........... 41
Dropping a Conference Call ................................................... 42
Scheduling a Meet-Me Conference ........................................... 42
Canceling a Meet-Me Conference............................................. 43
Modifying a Meet-Me Conference ............................................. 44
Getting a List of Meet-Me Conferences..................................... 45
MultiLine Call Park........................................................................ 46
Parking a Call ............................................................................ 46
Retrieving a Parked Call............................................................ 46
Music on Hold ............................................................................... 47
Mute.............................................................................................. 47
Night ............................................................................................. 47
On-hook Dialing ............................................................................ 49
One-Touch Transfer ..................................................................... 50
Permanent Caller ID Block Release ............................................. 51
Phone Configurator....................................................................... 51
Assigning Your Phone Number to Your Phone ......................... 52
IP Address/Phone Number Announcement............................... 52
Changing the Extension Number............................................... 53
Priority Call ................................................................................... 53
Enabling/Disabling Priority Call ................................................. 54
Adding Members to the Priority Call List ................................... 54
Listing Priority Call Members..................................................... 55
Deleting Priority Call Members .................................................. 55
Queue/ACD (Automatic Call Distribution)..................................... 57
Finding Your Queues................................................................. 57
Logging Into/Out of Queues ...................................................... 57
Answering Calls from Queues ................................................... 57
Viewing Calls-in-queue Information........................................... 58
Redial............................................................................................ 58
…using the Phone ..................................................................... 58
…using Star Codes ................................................................... 58
Remote Access to Call Forwarding .............................................. 59
Setting or Changing Remote Forwarding .................................. 59
Canceling Remote Forwarding .................................................. 59
Remote Phone.............................................................................. 60

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Dial-in Setup of Remote Phone ................................................. 61
Deactivating Dial-up Remote Phone ......................................... 61
Web Portal Setup of Remote Phone ......................................... 61
Deactivating Remote Phone via Web Portal ............................. 62
Selective Call Forward.................................................................. 62
Enabling/Disabling Selective Call Forward............................. 63
Entering the Forwarding Destination Number ........................ 63
Identifying the Forwarding Destination Number ..................... 64
Adding Forwarded Phone Numbers ....................................... 64
Listing Forwarded Phone Numbers........................................ 64
Deleting Forwarded Phone Numbers ..................................... 65
Speaker ........................................................................................ 66
Speed Dial .................................................................................... 67
Star Codes.................................................................................... 67
Transfer ........................................................................................ 68
4 Voice Mail Features .................................................. 71
Menus and Commands................................................................. 72
Accessing Your Voice Mail ........................................................... 76
…from your phone..................................................................... 76
…from any other internal phone ................................................ 76
…from any outside touchtone phone......................................... 77
…from the email program on your PC....................................... 78
Using Controls While Playing Messages ...................................... 78
Rewind/Fast Forward ................................................................ 79
Skip to the Beginning of a Message .......................................... 79
Skip to the End of a Message.................................................... 79
Pause Play of a Message.......................................................... 79
Composing Messages before Sending......................................... 79
Compose and Send a Message ................................................ 79
Marking a Message as Urgent...................................................... 80
Changing Your Password ............................................................. 81
Skipping the Mail Menu to Hear Messages .................................. 81
Returning to the Auto Attendant or Operator ................................ 82
Zeroing Out to a Custom Operator ............................................... 82
Replaying a Message ................................................................... 83
Saving a Message ........................................................................ 83

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Skipping to the Next Message ...................................................... 84
Deleting a Message ...................................................................... 84
Forwarding a Message to Another Mailbox .................................. 84
Replying to a Message ................................................................. 85
Dialing Back a Caller .................................................................... 85
Sending a Message Directly to an Extension ............................... 86
Recording Personalized Mailbox Greetings.................................. 86
Listening to Your Greetings .......................................................... 87
Receiving Pager Notification......................................................... 87
What You Receive on Your Pager/Cell Phone .......................... 88
Managing Distribution Groups ...................................................... 88
Available Options....................................................................... 89
Creating a New Group............................................................... 89
Editing or Modifying a Group ..................................................... 90
List all members: .................................................................... 91
Add a member:....................................................................... 91
Delete a member:................................................................... 91
Play the name of the group: ................................................... 92
Change the name of the group............................................... 92
Deleting a Group ....................................................................... 93
Listening to a List of Distribution Groups:.................................. 93
Exiting the Voice Mail System ...................................................... 94
5 Set Up Outlook for TAPI........................................... 95
Using TAPI to Call from Outlook ................................................... 95
Installing the TAPI Support Software ............................................ 98
Configuring Windows for TAPI.................................................... 103
Configuring Outlook to Use TAPI................................................ 114

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Chapter 1
Your SwissVoice Telephone
Introduction
This guide describes how to use all of the features that are provided
by your PressOne telephone system on your SwissVoice IP 10
telephone.
Accessing Phone Features
Some features require you to dial an activating digit followed by a
numeric code. The default value for this activating digit is 5and it is
used throughout this guide. However, your system administrator
may choose to use another digit for this function. In that case,
substitute your activating digit for the default. All feature operation
will be exactly the same.
In This Manual
•Chapter 1 discusses the telephone hardware
•Chapter 2 contains an alphabetical summary of each
telephone feature
•Chapter 3 contains an alphabetical summary of each
VIOSS telephone feature
•Chapter 4 discusses voice mail features.
•Chapter 5 discusses setting up Outlook for TAPI.
Telephone Description
The SwissVoice phone is a full-featured telephone that provides
voice communication over an IP network. The phone functions
much like a traditional analog phone, allowing you to place and
receive telephone calls. The phone also supports features such as
call forwarding, redialing, speed dialing, transferring calls,

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conference calls, and accessing voice mail. The SwissVoice
telephone has several key components, which are shown in the
following figure.
Figure 1: SwissVoice IP 10
SwissVoice IP 10 Features Table
Features Descriptions
Confirmation In standby mode, when pressed for more than 3
seconds, enables access to the phone menus.
When pressed for less than 3 seconds in standby
mode, this key allows the phone number to be
reassigned (see “Phone Configurator” on
page 51). If in an active call, this key sets an
option, a service or a call.
Clear Exits to higher-level menu (short click) or to
standby display (long click). When entering a
phone number, Clear deletes the last character in
editing mode. Hold down to delete all entered
characters.
}
Programmable
Function Keys
Scrolls through
Directory
When no active call,
shows most recently
called numbers
Services (short click) or
Memory keys (long click)
OK - Menu access in
standby, sets options,
service, call
C - Clear, exits
to menu or to
standby display
(long click)
Volume Up
Volume
Down
Speaker
Mute (Press and hold)

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Phone Book This feature is not available on the PressOne
system.
ServiceS Offers a list of available services (short click) or
gives access to Memory keys menu (long click).
Upper/Lower case When entering names in the Phone Book, the
pound (#) key can be used to switch between
upper and lower case character input.
Scrolling keys Enable browsing through menus and setting
options.
In standby mode, shows the most recently
called numbers.
Scrolls in the phone books.
Loudspeaker Activates loudspeaker and hands-free functions.
Volume Keys Increase or decrease volume for the handset.
Dial pad Is used to key in numbers and letters. Pressing
and holding one key calls the pre-programmed
number or function.
F1 - F4 Function Keys Programmable backlighted keys used for voice
mail (
F4 ) and line appearances ( F1 - F3 ). These
keys are accompanied by labels that indicate the
key functions. If you press and hold any of these
keys for more than 2 seconds, the LCD will show
the layout of the four keys. Press OK to reset the
display.
Mute When pressed for more than 2 seconds, mutes
the call so that the called party cannot hear you
speak. You will still be able to hear the called
party.
Features Descriptions
Mute