Swissvoice IP10/S Series User manual

IP-10S IP Phone – User Guide
Issue 1.0 SpliceCom Limited October 2004
IP-10S IP Phone
User Guide
Introduction
The IP-10S IP Phone from Swissvoice (formally Ascom) provides a low-cost, entry-
level IP terminal for those organisations wishing to deploy an IP only telephony
solution, yet don’t need to offer the functionality provided by PCS 100/200/400 to
every employee. This User Guide has been designed to help you get the most out of
your IP-10S IP Phones when used with maximser based telephone systems.
Making A Call
•Pick up the handset and dial a number e.g. 02081234567 and then press the
OK key.
•You will notice that once you start to dial a number the word Call appears in
the bottom left-hand corner of the LCD display. This area of the display is
context sensitive and as such its action/use will change as your call progresses.
The OK key is used to action the command displayed immediately above it at
that particular time.
Receiving A Call
•When receiving an incoming call the display will reflect the caller’s details,
e.g;
oJOHN SMITH
02081234567
•The first line in the caller display is the caller’s name, the second line is the
number that they are calling from – commonly called the CLI (Calling Line
Identity).
•The system administrator must enter the names into the system for them to
show on the display.

IP-10S IP Phone – User Guide
Issue 1.0 SpliceCom Limited October 2004
Placing A Call On Hold
•Once you have received a call, you may wish to place the call on hold.
•Press the Services button (the button with a dot in the middle) to bring up the
menu.
•Select Hold and press OK.
•The call is now on hold and you may replace the handset.
•You will notice that the details of the held call are still displayed and the
action associated with the OK button has now changed to Take Back.
•To retrieve the call, pick-up the handset and press OK.
•Please note that while the call is on hold the caller will not hear a hold
message/music-on-hold (external callers) or a comfort beep (internal) as
would be the case when using SpliceCom’s PCS 5/10/100/200/400. This is
because the IP-10S places the call on hold locally - on the phone - and not on
the maximiser system.
Transferring A Call
When you receive a call on the IP-10S IP Phone and then answer it, you may transfer
the call – either internally or externally – in one of two ways; an Announced transfer
or a Blind transfer.
Assisted Transfer
•Once you have answered a call on the IP-10S press the OK button.
•The Display now shows Line 2.
•Make a call to the extension – or external number - you wish to transfer the
call to.
•Once the call has been answered and you have “announced” the caller you
wish to transfer press the Services button (the button with a dot in the middle).
•Use the Cursor key to locate Transfer on the displayed menu.
•Press Select.
•The Transfer has now been completed.

IP-10S IP Phone – User Guide
Issue 1.0 SpliceCom Limited October 2004
Blind Transfer
•Once you have answered a call on the IP-10S press the Services button (the
button with the dot in the middle).
•A menu is now displayed.
•Use the Cursor key to locate Blind Transfer.
•Press Select.
•Using the telephone keypad, enter the number you wish to transfer the call to
and press Call.
•Once the call has been made you will hear Busy Tone in the handset indicating
that the call has been transferred.
Call Waiting
•Occasionally, when a call is in progress, you may hear a “beep” through the
earpiece of the IP-10S handset. This indicates you have another call waiting.
•If you look at the display you will see details of the second call.
•Should you wish to, you can answer the 2nd call by pressing the OK button.
•The 1st call will be automatically place on Hold.
•Once you have finished the 2nd call, replace the handset and then press OK to
retrieve the original call.
•Alternatively you can switch between both calls by using the Cursor keys in
conjunction with the OK button.
Setting Voicemail Access
•Using the Cursor and OK keys go to;
oMenu>User Settings>Other Settings>Voicemail Number
•Enter 1571 using the telephone keypad and press OK.
•Press the C button to get back to the main screen.
•Using the Cursor and OK keys go to;

IP-10S IP Phone – User Guide
Issue 1.0 SpliceCom Limited October 2004
oMenu>Memory Keys
•Select the memory key you wish to use for Voicemail Access.
•Using the Cursor and OK keys go to Function.
•You will see Voicemail listed.
•Using the Cursor and OK keys select this option.
•This completes the configuration process.
•When you receive a voicemail the Memory Key you have selected for this task
will light up. Pressing it will take you directly into your Voicemail account.
Voicemail Management
•You can navigate your way through voicemail messages, if required, by
pressing the keys of the IP-10S keypad. It is probably easier to remember them
by referring to the chart blow:
1
Play help
2
Skip forward 2
seconds >
3
Delete this message
4
Play previous
message <<
5
Forward this
message…
6
Play next message
>>
7
Save this message
8
Skip back 2 seconds
<
9
This caller’s number
*
Configuration
options…
0
Return this call
#
5 - Forwarding options:
1. Copy to another voicemail user with a message from you.
2. Copy to another mailbox.
3. Copy to your email address.
* - Configuration options:
1. Play help.
2. Record a new greeting.
1 – Options.
2 – Record a new greeting.
3 – Delete any new recording or restore default greeting.

IP-10S IP Phone – User Guide
Issue 1.0 SpliceCom Limited October 2004
7 – Save new greeting (hanging up will do the same).
0 – Abandon
3. Set forwarding.
1 - Options.
2 – Cancel forwarding.
3 – Forward personal/direct calls to home number.
4 – Forward personal/direct calls to mobile number.
5 – Forward personal/direct calls to spare1 number.
6 – Forward personal/direct calls to spare2 number.
7 – Forward personal/direct calls to your current number.
4. Add a voice tag/name to number (which will then be played before messages).
1 – Options
2 – Record new tag
3 – Delete tag
7 – Save tag.
0 – Abandon.
Software Version:
•1.0.1 Build 2

IP-10S IP Phone – User Guide
Issue 1.0 SpliceCom Limited October 2004
SpliceCom Ltd
The Hall Business Centre
Berry Lane
Chorleywood
Herts, WD3 5EX
Phone:[phone]
Fax:[phone]
e-mail:[email protected]
Web:www.splicecom.com