Mitel 5140 User manual

USER GUIDE
MITEL NETWORKSMITEL NETWORK
IP Appliance
5140

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Contents
ABOUT THE 5140 IP APPLIANCE 
CALL BASICS 
ADVANCED FEATURES 
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ADMINISTRATOR FEATURES 
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USING THE APPLICATIONS 
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USING VISUAL VOICE MAIL 
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FEATURE ACCESS CODES 

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ABOUT THE 5140 IP APPLIANCE
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5140 IP Appliance Features
Tips for your Comfort and Safety
Don’t cradle the handset!
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Protect your hearing
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Ringer Control
To adjust the Ringer Volume while 5140 IP Appliance is ringing:
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1DYLJDWLRQ.H\V VFUROOVW HGLVSOD\WRW HQH[WRUSUHYLRXVSDJH7 HOHIWDUURZNH\
EDFNVSDFHVHUDVLQJDQ\F DUDFWHUVWRW HOHIW7 HULJ WDUURZNH\
LQVHUWVVSDFHV2.SHUIRUPVW HGHIDXOWFRPPDQGRQDVHOHFWHGLWHP
'LDOSDG.H\V XVHGIRUGLDOLQJZ HQLQS RQHPRGHDQGWRHQWHUF DUDFWHUVZ HQLQ
DSSOLFDWLRQPRGH(DF GLDOSDGNH\FDQDOVREHXVHGWRVWRUHD6SHHG
'LDOQXPEHU
 


Handset, Headset and Speakerphone Volume
To adjust the volume of the active receiver:
z
: LOHRQDFDOOSUHVVW HYROXPHFRQWUROEXWWRQVORFDWHGDERYHW HGLVSOD\
Display Contrast Control
To adjust the Display Contrast while the 5140 IP Appliance is idle:
z
3UHVVW HYROXPHFRQWUROEXWWRQVORFDWHGDERYHW HGLVSOD\
Quick Key Programming
<RXFDQSURJUDP\RXUTXLFNNH\VXVLQJW H,3$SSOLDQFHRUW H'HVNWRS7RRO7 H'HVNWRS7RRO
LVDFRP
S
DQLRQD
SS
OLFDWLRQIRUW H,3$
SS
OLDQFHW DWUXQVRQD3&,WDOORZV
\
RXWRODEHOW H
T
XLFN
NH
\
VW DW
\
RX
S
UR
J
UDPPHG7 HODEHOVD
SS
HDURQW HGLV
S
OD
\
DQGFDQQRWEHDVVL
J
QHGIURPW H,3
$SSOLDQFHLWVHOI
To display the feature that is currently programmed to a quick key:
 3UHVV6(77,1*6
 3UHVVW H1H[WFRPPDQGNH\UHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVW H6HOHFWFRPPDQGNH\
 3UHVVDTXLFNNH\
 3UHVVDQRW HUTXLFNNH\RU6(77,1*6WRH[LWW H6HWWLQJVPHQX
To program a quick key from 5140 IP Appliance:
 3UHVV6(77,1*6
 3UHVVW H1H[WFRPPDQGNH\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVW H6HOHFWFRPPDQGNH\
 3UHVVW HTXLFNNH\WREHSURJUDPPHG
,IWKHVHOHFWHGNH\DOUHDG\KDVDIHDWXUHSURJUDPPHGSUHVVWKH&OHDUFRPPDQGNH\WRGHOHWH
WKHIHDWXUHDQGWKHQSUHVV6HOHFWWRFRQWLQXHZLWKSURJUDPPLQJDQHZIHDWXUH
 3UHVVW H&KDQJHFRPPDQGNH\
 3UHVVW H1H[WFRPPDQGNH\WRVFUROOW URXJ W HOLVWRIDYDLODEOHIHDWXUHVXQWLOW HGHVLUHG
IHDWXUHLVGLVSOD\HG
3UHVVWKH3UHYLRXVFRPPDQGNH\WRUHWXUQWRSUHYLRXVIHDWXUHV
 3UHVVW H6HOHFWFRPPDQGNH\WRVHOHFWW HIHDWXUH
,IDGGLWLRQDOLQIRUPDWLRQLVUHTXLUHGWKLVLVUHTXHVWHGQH[W
,IWKHLQIRUPDWLRQLVPDQGDWRU\\RXFDQQRWSURFHHGXQWLOWKLVLQIRUPDWLRQLVHQWHUHG
 3UHVV6(77,1*6WRFRPSOHWHW HRSHUDWLRQRUSUHVVDQRW HUTXLFNNH\DQGSURFHHGWRSURJUDP
DQRW HUIHDWXUH
1RWHV
 8VHW H'HVNWRS7RROWRDVVLJQODEHOVWRW HTXLFNNH\V
 : HQSURJUDPPLQJVSHHGGLDOQXPEHUV\RXFDQLQVHUWDSDXVHIRUGLDOWRQHLQW HQXPEHUE\
SUHVVLQJ+ROGDWW HD
SS
UR
S
ULDWH
S
RLQWW LVLQVHUWVDIRXUVHFRQGGHOD
\
IRUH[DP
S
OH3
7 HV\VWHPGLDOVZDLWVIRXUVHFRQGVW HQGLDOV,IUHTXLUHG\RXFDQLQVHUWPXOWLSOH
SDXVHV
 <RXFDQVWRUHVSHHGGLDOQXPEHUVXSWRGLJLWVLQOHQJW 


CALL BASICS
Make a Call
 ,IQHFHVVDU\SUHVV3+21( ,(:WRH[LWW HFXUUHQWDSSOLFDWLRQ
 'RRQHRIW HIROORZLQJ

3UHVVW H6KLIW5HGLDOFRPPDQGNH\IROORZHGE\W HTXLFNNH\DVVRFLDWHGZLW W HSDUW\\RX
ZDQWWRFDOO

'LDOW HQXPEHUXVLQJW HGLDOSDGNH\V)RUDQH[WHUQDOFDOOGLDOW HRXWDFFHVVGLJLWXVXDOO\
IROORZHGW HWHOHS RQHQXPEHU
 &RQWLQXHW HFDOOXVLQJW HVSHDNHUS RQHRUOLIWW H DQGVHW
1RWH7RXVHDOLQHRW HUW DQW HSULPDU\RQHDVVLJQHGWRW HS RQHSUHVVRQHRIW H/,1(NH\V
EHIRUH\RXGLDOW HQXPEHU
Answer a Call
'RRQHRIW HIROORZLQJ
z
/LIWW H DQGVHWRUSUHVV+$1'6)5((
7KHFXUUHQWDSSOLFDWLRQZLOOUHPDLQRSHQ
z
3UHVV3+21( ,(:WRH[LWW HFXUUHQWDSSOLFDWLRQDQGW HQOLIWW H DQGVHWRUSUHVV
+$1'6)5((
3UHVVLQJ3 21(9,(:ZLOODOORZ\RXWRVHHWKHFDOOHULQIRUPDWLRQ
End a Call
'RRQHRIW HIROORZLQJ
z
7RHQGD DQGVIUHHFDOOSUHVVW H+DQGVIUHHNH\
z
7RHQGD DQGVHWFDOOUHSODFHW H DQGVHW
Hold
To place a call on Hold:
z
3UHVV+ROG
,IWKHFDOOSODFHGRQKROGKDVD'66%/)RU/,1(NH\LWVLFRQIODVKHVZLWKKHOGFDGHQFH,IWKH
FDOOKDVQRDVVRFLDWHGNH\LWLVKHOGXQGHUWKH3ULPH/LQHFRPPDQGNH\
To retrieve a held call:
z
: LOH\RXUH[WHQVLRQLVLGOHSUHVVW H+ROGNH\
<RXDUHUHFRQQHFWHGWRWKHKHOGSDUW\
To retrieve a call from Hold at another extension:
z
3UHVVW HIODV LQJ/,1(NH\RUGLDODQGW HQXPEHURIW HH[WHQVLRQW DWSODFHGW HFDOORQ
+ROG
Transfer
To Transfer an active call:
 3UHVV7UDQV&RQIFRPPDQGNH\
 'LDOW HQXPEHURIW HQH[WSDUW\
 'RRQHRIW HIROORZLQJ

7RFRPSOHWHW HWUDQVIHU DQJXS

7RDQQRXQFHW HWUDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGW HQ DQJXS

7RFDQFHOW HWUDQVIHUDQGUHFRQQHFWW HRULJLQDOFDOOSUHVVW H&DQFHOFRPPDQGNH\
1RWH,IW HFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ


ADVANCED FEATURES
Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVW DW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7 HFRGHLGHQWLILHVW HDFFRXQWLQW HFDOOUHFRUGVW DW\RXUV\VWHP
JHQHUDWHV<RXFDQSURJUDPDQ$&&2817&2'(NH\ZLW RUZLW RXWVSHFLI\LQJDQDFFRXQWFRGH,I
\RX DYHDQDFFRXQWFRGHW DW\RXXVHRQDUHJXODUEDVLVLWPD\EHHDVLHUWRVWRUHW HDFFRXQWFRGH
ZLW W H$&&2817&2'(NH\W LVVDYHV\RXIURP DYLQJWRGLDOW HDFFRXQWFRGHHYHU\WLPH\RX
ZDQWWRDVVLJQLWWRDFDOO
$FFRXQWFRGHVDUHW UHHGLJLWVLQOHQJW DQGLQW HUDQJH
&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVW HFRPSOHWHWHOHS RQHQXPEHUIURPDSSHDULQJ
LQW HFDOOUHFRUGV
1RWHV
 &RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIDFFRXQWFRGHV
 <RXPXVW DYH(;&/86, (+2/'NH\SURJDPPHGRQ\RXUH[WHQVLRQWRXVHW LVIHDWXUH5HIHU
WR([FOXVLYH ROGIRUPRUHLQIRUPDWLRQRQW HXVHRIW LVIHDWXUH
PROGRAMMING
3URJUDPDQ$&&2817&2'(NH\DQG(;&/86, (+2/'NH\DVGHVFULEHGXQGHU4XLFN.H\
3URJUDPPLQJ
1RWH$Q$&&2817&2'(NH\FDQEHSURJUDPPHGZLW RXWLQFOXGLQJDVSHFLILFDFFRXQWFRGH
Allocating an Account Code to an Outgoing Call
If you have an ACCOUNT CODE key programmed with a specific account code:
 3UHVVW H$&&2817&2'(NH\
 $FFHVVDOLQHDQGGLDOW HH[WHUQDOQXPEHU
If you have an ACCOUNT CODE key without a specific account code programmed:
 3UHVVW H$&&2817&2'(NH\
 'LDOW HUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOW HH[WHUQDOQXPEHU
If you do not have an ACCOUNT CODE key programmed:
 'LDOW H$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOW HUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOW HH[WHUQDOQXPEHU