Tally Dascom 7010 User manual

User Guide 7010 Thermal Printer
7010
7010-300 7010R
Maintenance Manual 7010 Series

ii
Copyright ©2010 by DASCOM Europe GmbH

iii
CHAPTER 1SPECIFICATIONS
CHAPTER 2 OPERATING PRINCIPLES
CHAPTER 3 DISASSEMBLYAND MAINTENANCE
CHAPTER 4 TROUBLESHOOTING
CHAPTER 5 PARTS LISTS
CHAPTER 6 CIRCUIT DIAGRAMS
APPENDICES

iv
Safety Precautions
To prevent personal injury or property damage, the following shall be strictly observed.
The degree of possible injury and damage due to incorrect use/maintenance or improperly
following instructions is described below.
Indicates a situation which, if not observed and handled properly, could
result in death or serious injury.
Indicates a situation which, if not observed and handled properly, could
result in injury or property damage.
: This is a mark to call attention to the reader.
- Before starting disassembly/reassembly or mechanical adjustment, be sure to
disconnect the power cord from the power source.
- Do not replace a fuse with the power switch turned on.
- When replacing a fuse, use the same rating and type since it is provided to prevent
fire and damage to the Unit, Power Supply.
- DO NOT adjust VR1, VR2, VR3 and VR4 on the SA, Main PCB. (Leave them at the
factory setting condition.) If it is turned, media sensor sensitivity is changed and the
media detection will not be correctly made.
- Do not disassemble/reassemble or adjust the machine, if it functions properly.
Particularly, do not loosen screws on any component, unless necessary.
- After completing an inspection and before turning on the power, be sure to check that
there is no abnormality.
- Never try to print without media.
- Check that the media is properly set.
- Do not lay anything on the cover or lean against it during maintenance or while the
printer is in operation.
- During maintenance, be careful not to leave parts or screws unattached or loose
inside the printer.
- When handling a printed circuit board, do not use gloves, etc., which can easily
cause static electricity. Since ICs, such as CPU, RAM and ROM, might be destroyed
by static electricity, do not touch lead wires or windows unnecessarily.
- Do not put the printed circuit boards directly on the printer or on the floor.
- When disassembling or reassembling, check wires for any damage and do not pinch
or damage them. Also, run wires as they were.
Warning
Caution
Warning
Caution

CHAPTER 1
SPECIFICATIONS

1-2
Chapter 1 Specifications
Table of Contents
1-1. General Specifications......................................................................................................1-3
1-2. Printable Area ...................................................................................................................1-9
1-3. Printing Position Accuracy................................................................................................1-10
1-4. Adjustable Sensors/Front Fixed Sensor...........................................................................1-11

1-1. General Specifications
1-3
1-1. General Specifications
Printing
Printing method Thermal transfer/Direct thermal
Main scanning line density:
203 dots/inch (8 dots/mm) (7010/7010R)
300 dots/inch (11.8 dots/mm) (7010-300)
Sub-scanning line density:
203 dots/inch (8 dots/mm) (7010/7010R)
300 dots/inch (11.8 dots/mm) (7010-300)
Resolution
Head 864 dots (printable dots: 832 dots) (7010/7010R)
Head 1275 dots (printable dots: 1240 dots) (7010-300)
Max. print width 104 mm (7010/7010R)
105 mm (7010-300)
4.1 inch (7010/7010R)
4.1 inch (7010-300)
Max. print length 812.8 mm 32 inch
Print density Print density is adjustable with software
Printing speed setting 2 - 10 inches per second (7010/7010R)
2 - 8 inches per second (7010-300)
Print mode
Batch mode Normal printing (single or multiple sheets)
Tear off mode Feeds back media to the tear-off position after printing is completed.
Cut mode *1Prints while cutting at designated sheet units.
The following two kinds of cut mode operations are done.
• Back feed
• Cut through
(Cut through refers to stopping part-way through printing the ‘next
label’ to make the cut. After cutting, printing restarts but there is a
chance of a small gap or mark at the temporary stop position.)
Peel mode*2Peels labels from the liners after printing them.
Media
Types of media Roll, fanfold
(continuous media, die-cuts, continuous tags, paper or tickets)
Recommended media Thermal transfer:
Direct thermal media:
Max. media width 118.0 mm 4.65"
Min. media width 25.4 mm 1.00"
Min. label width 7.62 mm 0.30"
*1,*2:Options can be separately purchased.

1-1. General Specifications
1-4
Min. label pitch*36.35 mm 0.25"
Max. media thickness 0.254 mm 0.01"
Max. media length 812.8 mm 32"
Min. media length 6.35 mm 0.25"
Min. media thickness 0.0635 mm 0.0025"
Media (continued) Max. outside diameter:
203 mm 8"
On-board roll media
diameter Media core: 38 to 76 mm 1.5 to 3"
Rewinding roll media
diameter (7010R
only)
Media core: 26, 40, or 45 mm 1.02, 1.57, or 1.77”
Ribbon
Recommended ribbon
Max. ribbon width 114.0 mm 4.50"
Min. ribbon width 25.4 mm 1.00"
Min. ribbon length 450.0 m 1,476 ft
Max. roll diameter 86.5 mm 3.40"
Inner diameter of the
paper core 25.4 ±0.25 mm 1.00 ±0.01"
Ribbon end tape
length Max. 80.0 mm 3.15"
Ribbon end detection Ribbon out is detected by the ribbon sensor.
Bar code
For Datamax®emulation*4
One-dimension • Code 3 of 9 • UPC-A • UPC-E • EAN-13 (JAN-13)
• EAN-8 (JAN-8) • Interleaved 2 of 5 • Code 128
• HIBC (Modulus 43-used code 3 of 9) • Codabar (NW-7)
• Int 2 of 5 (Modulus 10-used Interleaved 2 of 5) • Plessey
• Case Code • UPC 2DIG ADD • UPC 5DIG ADD
• Code 93 • Telepen • ZIP • UCC/EAN 128
• UCC/EAN128 (for K-MART)
• UCC/EAN128 Random Weight • FIM
Two-dimension • UPS Maxi Code • PDF-417 • Data Matrix • QR Code • Aztec
• RSS
*3: When a media pitch of less than 1" is used, activate the "Small Label Printing" setting in
the "Printing Setting".
*4: Datamax®is a registered trademark of Datamax Bar Code Products Corporation.

1-1. General Specifications
1-5
Bar code (continued)
For Zebra®emulation*5
One-dimension • Code 11 • Interleaved 2 of 5 • Code 39 • EAN-8 • UPC-E
• Code 93 • Code 128 • EAN-13 • Industrial 2 of 5
• Standard 2 of 5 • ANSI CODABAR • LOGMARS • MSI • Plessey
• UPC/EAN Extensions • UPC-A • POSTNET • Planet
Two-dimension • Code 49 • PDF-417 • CODA BLOCK • UPS Maxi Code
• Micro PDF-417 • Data Matrix • QR Code • R SS • TLC39
Font
For Datamax®emulation*4
1. Seven kinds of fixed pitch font
Overseas, English fonts and European fonts
2. OCR fonts
OCR-A*
6, OCR-B*6
3. Proportional fonts
CG TriumvirateTM smooth font
CG TriumvirateTM Bold smooth font
(6, 8, 10, 12, 14, 18, 24, 30, 36, 48 points) (7010/7010R)
(4, 5, 6, 8, 10, 12, 14, 18, 24, 30, 36, 48 points) (7010-300)
• Character set: Conforms with code page 850 standards
4. TrueTypeTM rasterizer *7
For Zebra®emulation*5
1. Five kinds of fixed pitch font
Overseas, English fonts and European fonts
2. OCR fonts
OCR-A, OCR-B
3. Proportional font
CG TriumvirateTM Condensed Bold
4. True type™ rasterizer*7
*5: Zebra®is a registered trade mark of ZIH corp.
*6: The OCR font may have a low recognition rate according to the reader.
*7: It is equipped with UFSTTM and TrueTypeTM rasterizer that are licensed from Monotype
Imaging, Inc.
TrueTypeTM is a trademark of Apple Computer.
UFSTTM and CG TriumvirateTM are trademarks of Monotype Imaging, Inc.

1-1. General Specifications
1-6
Symbol set
PC866U Ukraina, PC Cyrillic, ISO 60 Danish/Norwegian, DeskTop,
ISO 8859/1 Latin 1, ISO 8859/2 Latin 2, ISO 8859/9 Latin 5, ISO
8859/10 Latin 6, ISO 8859/7 Latin/Greek, ISO 8859/15 Latin 9, ISO
8859/5 Latin/Cyrillic, ISO 69: French, ISO 21: German, ISO 15:
Italian, Legal, Math-8, Macintosh, Math, PC-858 Multilingual,
Microsoft Publishing, PC-8, Code Page 437, PC-8 D/N, Code Page
437N, PC-852 Latin 2, PC-851 Latin/Greek, PC-862 Latin/Hebrew, Pi
Font, PC-850 Multilingual, PC-864 Latin/Arabic, PC-8 TK, Code Page
437T, PC-1004, PC-775 Baltic, Non-UGL, Generic Pi Font, Roman-8,
Roman-9, ISO 17: Spanish, ISO 11: Swedish, Symbol, PS Text, ISO
4: United Kingdom, ISO 6: ASCII, Ventura International, Ventura
Math, Ventura US, Windows 3.1 Latin 1, Wingdings, Windows 3.1
Latin 2, Windows 3.1 Baltic (Latv, Lith), Windows 3.0 Latin 1,
Windows Latin/Cyrillic, Windows 3.1 Latin 5
Control language
Conforms to Datamax®programming language*4and Zebra®
programming language*5
Outline of electronic devices
CPU 32-bit RISC CPU
ROM Standard equipment: FLASH ROM 4M bytes (User area: 1M byte)
RAM Standard equipment: SDRAM 16M bytes (User area: 1M byte)
RAM (for Zebra®L) Standard equipment: SDRAM 16MBytes (User area: 4M byte)
Media detection sensors
Transparent sensor Detects media gap between labels, notches on tags, and media out
Reflective sensor Detects reflective mark on back of media and media out
Label peeling sensor *1
Communication interfaces
Parallel*8IEEE1284 (Compatible, Nibble, ECP mode)
Serial 2400 4800 9600 19200 38400 57600 115200 bps
USB FULL Speed USB1.1
Communication interface options
Network Wired Ethernet (10-BASE-T/ 100-BASE-TX) or Wireless LAN
*8: This interface is Non-L. P. S. (Limited Power Source).

1-1. General Specifications
1-7
Indications and switches
LCD 128 X 64 dots, STN graphic type
LED POWER, ERROR
Buzzer Alarms, errors, etc.
Operating panel keys PAUSE, FEED, STOP, MENU
Head-up detection
sensor Detects head open.
Power switch Turns power on and off.
Acoustic noise 55 dB (by EN ISO7779)
Power supply (standards)
100-240V (-10%+6%), 3.5-1.5A, 50/60Hz
U.S.A./Canada: UL60950-1, CSA No.60950-1, FCC Part 15 Subpart
B (Class A)
Europe: EN 60950-1, EN 55022 (ClassA), EN 55024, EN 61000-3-2,
EN 61000-3-3
Power consumption (max. value)
U.S.A./Canada
(120V 130W (operating at 12.5% printing duty), 11W (standby) (7010) 95W (operating at 12.5% printing duty), 12W (standby) (7010-300)
140W (operating at 12.5% printing duty), 12W (standby) (7010R)
Europe
(230V) 120W (operating at 12.5% printing duty), 11W (standby) (7010) 85W (operating at 12.5% printing duty), 11W (standby) (7010-300)
130W (operating at 12.5% printing duty), 12W (standby) (7010R)

1-1. General Specifications
1-8
Others
Environment Operating temperature conditions:
Operating temp. 0 to 40°C, humidity 30 to 80%, condensation free
(Conditions: ventilation, and natural convection)
Storage temperature conditions
Temp. -20 to 60°C, humidity 5 to 85%
(Conditions: ventilation, and natural convection)
[Conditions assuring operation and printing] [Storage assurance condition]
External dimensions
(7010/7010-300) Approx. 255 (W) X 490 (D) X 265 (H) mm 10 (W) X 19.3 (D) X 10.4 (H)"
External dimensions
(7010R) Approx. 254 (W) X 480 (D) X 375 (H) mm 10.2 (W) X 19.2 (D) X 15 (H)"
Weight Approx. 13.3 kg (29.3 lb.) (7010/7010-300)
Approx. 17.6 kg (38.7 lb.) (7010R)
Accessories Test label media, Test ribbon, CD-ROM (User’s Manual), Quick start
guide, Head cleaner, Power cord, Media holder bar and Media holder
guide, Ribbon holder, Paper core
Option Auto-cutter unit, Peeler unit, Ethernet interface and Rewind kit
-20 60
5
85
Humidity %
Temperature °C
Operating assurance temperature
Printing assurance temperature
0 535 40
30
40
80
Humidit
y
%
Temperature °CStorage assurance
temperature

1-2. Printable Area
1-9
1-2. Printable Area
The printable area of the printer is as follows:
When media is set to the printer, it must be aligned with the media guide at the left of the printing
mechanism. Though the available maximum media width is 118 mm (4.65"), there are unprintable
areas on both sides: 2.5 mm (0.10") width is on the left side and 11.5 mm (0.45") (for 7010/
7010R)/10.5 mm (0.41”) (for 7010-300) width on the right side.
The left side unprintable area applies for any size media.
MODEL H R
7010/7010R 104.0 mm
(4.1”) 11.5 mm (0.45”)
7010-300 105.0 mm
(4.1”) 10.5 mm (0.41”)
Maximum media width: 118 mm (4.65")
H R
Reference end
Unprintable area
Printable area
Media guide
Direction of media feed
2.5 mm (0.10")

1-3. Printing Position Accuracy
1-10
1-3. Printing Position Accuracy
By default, the printing start position is 2.5 mm (0.10") from the left end of the media and 1 mm
(0.04") backward the leading edge of the label, U-shaped notch, or black mark.
2.5 mm (0.10") is the necessary value to avoid printing in the unprintable area as mentioned in 1-2
"Printable Area".
The printing start position will deviate from the ideal position as follows:
*1: Actual printing start position. May deviates from the ideal one in the indicated range.
*2: Deviation of vertical positioning when printing position is set to 0.
*3: Deviation of horizontal positioning when printing position is set to 0.
*4: Deviation of vertical printing position when 100 mm is specified from the printing start
position.
1
±
2 mm*
2
(0.04 ± 0.08")
Reference edge
(Paper guide)
Printable area
Direction of media feed
Ideal printing start position
Actual printing start position*
1
2.5 ± 1 mm*
3
(0.10 ± 0.04")
100
±
2 mm*
4
(39.4 ± 0.08")
Maximum media width: 118 mm (4.65")
Unprintable area
2.5 mm
(0.10")
1 mm (0.04")
Unprintable area

1-4. Adjustable Sensors/Front Fixed Sensor
1-11
1-4. Adjustable Sensors/Front Fixed Sensor
There are two types of media sensors (adjustable sensor located on the rear side of the printer and
front fixed sensor located on the front left) that detect a label or tag position. They are selectable
with the Sensor Select menu (“Rear Adj sensor” for adjustable sensor and “Front Fixed Sen” for
front fixed sensor). By default, the adjustable sensor is selected and it covers wide range of media
width. The front fixed sensor is suitable for printing narrower width media and, since it is located
near the thermal head, more accurate detection of label or tag position will be expected.
Adjustable sensor:
Adjustable sensor consists of two media sensors; the upper sensor (transparent sensor) and the
bottom sensor (reflective sensor). The upper sensor and bottom sensor are used to detect the
labels on the liner or the U-shaped notches of tag. While, the bottom sensor is used to detect the
black marks on tag. Both sensors are used to detect media end.
By turning the adjustable sensor position knob, both transparent and reflective sensors move right
and left simultaneously. As you turn the adjustable sensor position knob, the yellow mark that is
located in front of the scale moves along the scale.
The factory-set position of the sensors is 6.5mm (0.2559") from the media guide. In this position,
the Tmark is printed on the scale and this position is the same position as the front fixed sensor.
For details about the adjustable sensors, refer to “2-1-3.Label/Tag Position Detection Mechanism".
Maximum media width: 118 mm (4.65")
104.0 mm (4.1") (7010/7010R)
105.0 mm (4.1”) (7010-300)
11.5 mm
(0.45")
Media guide
Direction of media feed
2.5 mm
(
0.10"
)
Unprintable area
Unprintable area
0 to 59 mm (0 to 2.32")
Moveable range of sensors
Center
Printable area
Media
T: Upper sensor (LED)
S: Lower sensor (Phototransistor)
S: Lower sensor (LED)
6.5 mm (0.2559")
Factory-set position
11.5 mm (0.45”) (7010/7010R)
10.5 mm (0.41”) (7010-300)

1-4. Adjustable Sensors/Front Fixed Sensor
1-12
Front fixed sensor:
It is basically the same as the adjustable sensor except that the front fixed sensor is not adjustable.
Maximum media width: 118 mm (4.65")
11.5 mm
(0.45")
Media guide
Direction of media feed
2.5 mm
(
0.10"
)
Unprintable area
Unprintable area
Center
Printable area
Media
6.5 mm (0.2559")
T: Upper sensor (LED)
S: Lower sensor (Phototransistor)
S: Lower sensor (LED)
104.0 mm (4.1") (7010/7010R)
105.0 mm (4.1”) (7010-300)
11.5 mm (0.45”) (7010/7010R)
10.5 mm (0.41”) (7010-300)

CHAPTER 2
OPERATING PRINCIPLES

2-2
Chapter 2 Operating Principles
Table of Contents
2-1. Operation of Each Mechanism ......................................................................................... 2-4
2-1-1. Locations of Main Electrical Parts........................................................................ 2-4
(1) 7010/7010-300/7010 (Printer Part) ............................................................. 2-4
(2) 7010 (Rewinder Part) .................................................................................. 2-6
2-1-2. Media Feed Mechanism....................................................................................... 2-7
2-1-3. Label/Tag Position Detection Mechanism............................................................ 2-8
2-1-4. Top Cover Open Detection Mechanism............................................................... 2-10
2-1-5. Print Head Up/Down Detection Mechanism ........................................................ 2-11
2-1-6. Head Balance Adjustment Mechanism................................................................ 2-12
2-1-7. Media Thickness Adjustment Mechanism ........................................................... 2-13
2-1-8. Rewinder Cover Open Detection Mechanism (7010R only) ............................... 2-14
2-1-9. Rewinding Mechanism (7010R only) ................................................................... 2-15
2-2. Operation of Control Parts................................................................................................ 2-16
2-2-1. Configuration of Printer ........................................................................................ 2-16
(1) AC Inlet & Power Switch/Filter & Power Supply section ............................ 2-17
(2) Main PCB .................................................................................................... 2-17
(3) Operation panel........................................................................................... 2-18
(4) Thermal print head ...................................................................................... 2-18
(5) Sensors ....................................................................................................... 2-18
(6) Motors.......................................................................................................... 2-19
(7) Parallel I/F (IEEE1284) ............................................................................... 2-19
(8) Serial I/F (RS-232C).................................................................................... 2-19
(9) USB (Universal Serial Bus) I/F ................................................................... 2-19
(10) Ethernet I/F (Option) ................................................................................... 2-19
(11) Wireless LAN I/F (Option) ........................................................................... 2-19
(12) Connect PCB............................................................................................... 2-19
2-2-2. Memory Map ........................................................................................................ 2-20
2-2-3. Sensors ................................................................................................................ 2-21
(1) Top cover open sensor................................................................................ 2-21
(2) Head up sensor........................................................................................... 2-22
(3) Adjustable Sensor ....................................................................................... 2-23
(4) Front Fixed Sensor...................................................................................... 2-25
(5) Head temperature sensor ........................................................................... 2-26
(6) PF motor temperature sensor..................................................................... 2-27
(7) Ribbon encoder........................................................................................... 2-28
(8) Rewinder cover open sensor (7010R only) ................................................ 2-29
(9) Rewinder motor temperature sensor (7010R only) .................................... 2-30
(10) Peel sensor (7010R only).......................................................................... 2-31
2-2-4. Drivers .................................................................................................................. 2-32

2-3
(1) PF motor driver ........................................................................................... 2-32
(2) Head driver.................................................................................................. 2-33
(3) Rewinder motor driver (7010R only)........................................................... 2-35
2-3. Operation Panel................................................................................................................ 2-37
2-3-1. External view ........................................................................................................ 2-37
(1) Keys............................................................................................................. 2-37
(2) LEDs............................................................................................................ 2-37
(3) LCD (Liquid Crystal Display)....................................................................... 2-37
2-3-2. Menu setup mode ................................................................................................ 2-38
2-3-3. Test mode............................................................................................................. 2-38
(1) Self print mode ............................................................................................ 2-38
(2) Hex dump mode.......................................................................................... 2-39
(3) Menu list print mode.................................................................................... 2-40
2-3-4. Factory/Service mode .......................................................................................... 2-41
(1) How to enter Factory/Service Mode............................................................... 2-41
(2) How to print the Factory Mode Settings menus............................................. 2-43
(3) How to change the settings in Factory mode ............................................. 2-46
(3-1) Submenu table in Factory mode.................................................... 2-46
(3-2) Setting submenu in Factory mode................................................. 2-49
(4) How to operate submenus in Service mode............................................... 2-50
(4-1) Submenu table in Service mode ........................................................ 2-50
(4-2) Submenu operation in Service mode................................................. 2-51
2-4. Interface ............................................................................................................................ 2-53
2-4-1. Serial Interface ..................................................................................................... 2-53
(1) Specifications .............................................................................................. 2-53
(2) Signal line and pin assignment ................................................................... 2-53
(3) Protocol ....................................................................................................... 2-54
2-4-2. Parallel Interface .................................................................................................. 2-55
(1) Specifications .............................................................................................. 2-55
(2) Signal line and pin assignment ................................................................... 2-55
(3) Parallel port status signals when an error occurs....................................... 2-56
(4) Compatible timing specification .................................................................. 2-56
2-4-3. USB Interface ....................................................................................................... 2-58
(1) Specifications .............................................................................................. 2-58
(2) Signal line and pin arrangement ................................................................. 2-58

2-1. Operation of Each Mechanism
2-4
2-1. Operation of Each Mechanism
This printer is a thermal transfer barcode & label printer comprised of the following mechanisms:
media feed, label/tag detection, cover open detection, print head up/down detection, head balance
adjustment, media thickness adjustment, and others.
This section describes the operation of each of these mechanisms.
2-1-1. Locations of Main Electrical Parts
(1) 7010/7010-300/7010R (Printer Part)
The following figure shows the locations of main electrical parts.
Part name Description
Unit, Motor This motor feeds media. A thermistor is attached to this motor to detect
the motor temperature.
SA, Head Up SW
(Head Up Sensor)
This sensor is a mechanical switch to detect the print head position; up
or down.
Adjustable Sensor Consists of the transparent sensor and the reflective sensor that move
to right and left simultaneously by turning the adjust sensor position
knob. Together with the reflective sensor, it is used to detect a label
stuck on liner or a U-shaped notch on tag. The reflective sensor alone
is used to detect the black marks on tag. The media end is detected
with these sensors.
SA, Fan
Unit, Centro PCB
SA, Main PCB
Transparent Sensor
Reflective Sensor Adjustable Sensor
SA, Connect PCB
Unit, Power Supply
SA, Ope-pane PCB
SA, Cover Open Sens
Unit, Head
SA, Head Up SW
Unit, Motor
Reflective Sensor Front Fixed Sensor
Ribbon Encoder
(Ribbon Running Sensor/
Ribbon End Sensor)
Transparent Sensor