TE Connectivity HTP600 Troubleshooting guide

HTP600 Quick Startup Guide
Notice:
•Turn The HTP600 Off
•The printer must not be connected to the PC.
•Unplug the USB cable from the printer
Driver Installation
•Select the sub-folder \HTP600-Printer
Drivers
•Execute Setup Program
For Windows® 7, 8, 10 (32 and 64 bit)
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•Press “Install this Driver software anyway”
After a few seconds a “new hardware
found” message appears.
The P-PRINTER is detected and added.
•Select “Devices”
•Select
The “P-PRINTER” appears:
•Check the Printer is Turned off or disconnected
•Press Install to Continue
The installation proceeds, it can take a few
minutes.
Notice:
For Automatic Plug and Play HTP600 Printer
•Restart the PC
•Insert Strong-Black ribbon
•Plug the USB cable on the computer
•Turn HTP600 On
•Wait until HTP600 must be ON LINE
•A Restart of the PC is requested.
Step 1: Driver Installation
•Select English
•Press Install
•From Start
•Select “Settings”
Step 2: Automatic Creation of
7 Printer Devices in Windows
•Execute PPRCOPY.exe
•Press Ok to proceed
•Select the sub-folder \HTP600-Printer Drivers
•Select the sub-folder \ENG
•Select the sub folder \HTP600 COPY DRIVER ENG
•Execute program \PPRCOPY.exe
•Press Ok to Complete the Printers Installation
Notice:
•The HTP600 Installation requires the creation of
7 different Printer Devices.
•The creation process is Automatic
Printer HTP600 Quick Startup Guide 200707-English
Download Printer Driver and
Software on Te Server

Notice:
•Turn The HTP600 Printer On
•Wait until HTP600 printer is ON LINE
•Select the sub-folder \HTS Software Setup
•Select the sub-folder \HTS-Setup-ENG
The installation proceeds, it can take a few
minutes.
Step 3: HTS Software
Installation
•Double-Click to execute HTSsetup-ENG.exe
Program
•Press Next to proceed.
•Press Next to proceed.
•Press Install to proceed.
•Press Finish to complete the Setup
The HTS Software is installed in the
default folder c:\TE\HTS
The HTS icon appears
For Windows® 7, 8, 10 (32 and 64 bit)
HTP600 Quick Startup Guide
Notice:
•The program Setup of HTS loads automatically
the 7 HTP600 Printer Devices with all the
correct Driver Setting parameters.
Step 4: Load Printer Profiles
in HTS
To reload the correct settings.
•Run HTS.
•Select Menu File
•Select Menu Printer Setup.
The List of the 7 HTP600 Printer Devices appears.
Notice:
Following Instructions are for reloading and setting
Printer Profiles in HTS in case of:
•Verification of Printer Settings
•No communication between Pc and Printer
•Re-installation of HTP600 Printer Drivers
Notice:
•Repeat the Complete Cycle for all the 7 Printer
Devices
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Printer HTP600 Quick Startup Guide 200707-English

Notice:
•Repeat the Complete Cycle for all the 7 Printer
Devices
•Retrieve each «Pre-Defined Profile» for each
HTP600 Printer Device
•The Printer Device and the Printer Profile have
the same Name
HTP600 Quick Startup Guide
•Select ENTRELEC TERMINAL BLOCKS
•Press Properties
•Select the Folder Profiles
•Select the Profile “ENTRELEC T-BLOCKS”
•Select Retrieve
Notice: Sample below is for
«ENTRELEC TERMINAL BLOCKS» Printer device
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Repeat the Operation for all the 7 printer Devices
•Press Yes to continue
Step 5: Printer centering
Notice:
•The centering Operation allows End-User to make
some adjustments to the print start position in
order to make corrections on printing centering
•The coordinates (X, Y) can be modified for move
the starting point on the right, left, to the top.
•In this manual the directions Right, Left, Top,
Bottom refer to HTS Software Preview Window:
To the bottom
To the left
To the top
To the right
Sample refers to Terminal Block tags
RC510TT and the Printer Device “ENTRELEC
TERMINAL BLOCKS”
•Run HTS
•Select “File” >“Printer Setup”
•Select the Centering Button
Printer HTP600 Quick Startup Guide 200707-English

•To move the print starting position:
Printing
Directions
Mm with two decimal digits
Corrections
To the Top Type in a positive value for the Y axis
To the Bottom Type in a negative value for the Y axis
To the Right Type in a positive value for the X axis
To the Left Type in a negative value for the X axis
HTP600 Quick Startup Guide
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Troubleshooting
Event Possible cause What to do
Printer does not react Printer is not On Line Check Power supply is On
Check On Line Led is On
Printer is turned on but does
not react
PC connection faulty
Check the PC <
--
> printer connection
Printer is turned on but does
not react
PC –Printer communication
faulty
Reload printer profile
Event Possible cause What to do
The Cover is
Open Error 02
Printer's frontal cover not
correctly closed
Open the cover and close it carefully, until the
end
No Ribbon
Ribbon cartridge empty or not
positioned correctly
Check the ribbon cartridge, if empty substitute, if
cut repair
Set Ribbon
Ribbon cartridge not correctly
positioned
Open the cover, remove and insert again the
cartridge, until it is not correctly positioned
No Clening tape Cleaning tape not present or
empty
Check the cleaning cassette, if needed substitute
Set a new
media
No Media in the printer Insert a new media
Remove media
and set it again
Media not correctly feeded
into the printer
Remove the media, when you read "set a new
media", insert it again until you hear the "bip"
Media feed
Error
Media jam Remove all the media, press Cancel, when
displayed "set a new media", insert media again
until you hear the "bip"
Check feeder
Type
Wrong support plate Substitute the support plate with the right one
for the media you are printing.
Check Media
and Press enter
No media on the support
plate / feeder empty
Fill the right media in the feeder, then press
Enter
Event Possible cause What to do
Media printed
correctly, but
not aligned
Guides not
correctly
positioned to
guide the media
Check the guides, if
necessary set the
guides closer to the
side of the
media/support plate
Media printed
very faint
Non correct
driver's setting
Reload the printer
profile
Media printed
very smudged
Non correct
driver's setting
Reload the printer
profile
Media printed
with some
punctual
defects
Surface of the
media is dirty
Check that the
surface of the media
is not dirty, if
necessary clean with
alcohol
Media printed
with punctual
defects
Cleaning
roller
dirty
Run the cleaning
function (Online-
>Menu-->Cleaning)
Faq Printer Quality
Error Messages on Lcd Printer Panel
Windows® is a registered trademark of Microsoft Corporation in the United States and other countries.
•Check option Thermal Transfer printer is checked
Printer HTP600 Quick Startup Guide 200707-English