TE Connectivity T6112DS User manual

T6112DS Printer
Double Side Identication Heat Shrink Printer
Operator's-Manual
(412-121025 issue 3)

2 2
Edition: 412-121025 issue 3
Copyright
This documentation as well as translation hereof are property
of TE Connectivity.
The replication, conversion, duplication or divulgement of the
whole manual or parts of it for other intentions than its original
intended purpose demand the previous written authorization
by TE Connectivity.
Trademark
Centronics® is a registered trademark of the Data Computer
Corporation.
Microsoft® is a registered trademark of the Microsoft
Corporation.
Windows 2000®, 2003®, XP® are registered trademarks of the
Microsoft Corporation.
TrueTypeTM is a registered trademark of Apple Computer, Inc.
Topicality
Due to the constant further development of our products
discrepancies between documentation and product can occur.
Please check with your local TE Connectivity representative
for the latest update.
Terms and conditions
Deliveries and performances are effected under the General
conditions of sale of TE Connectivity.
Operator's Manual

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Table of Contents
1 Introduction ............................................................................................................................................ 4
1.1 Instructions ............................................................................................................................................... 4
1.2 Intended Use ............................................................................................................................................ 4
1.3 Disclaimer ................................................................................................................................................ 4
1.4 Safety Instructions .................................................................................................................................... 5
1.5 Environment ............................................................................................................................................. 5
2 Installation .............................................................................................................................................. 6
2.1 Device Overview ...................................................................................................................................... 6
2.2 Unpacking and Setting-up the Printer ...................................................................................................... 8
2.3 Connecting the Device ............................................................................................................................. 8
2.3.1 Connecting to the Power Supply ........................................................................................................ 8
2.3.2 Connecting to a Computer or Computer Network .............................................................................. 8
2.4 Switching on the Device ........................................................................................................................... 8
3 Control Panel .......................................................................................................................................... 9
3.1 Structure of the Control Panel .................................................................................................................. 9
3.2 Symbol Displays ....................................................................................................................................... 9
3.3 Printer States ......................................................................................................................................... 10
3.4 Key Functions .........................................................................................................................................11
4 Loading Media ...................................................................................................................................... 12
4.1 Loading Media ........................................................................................................................................ 12
4.1.1 Positioning the Media Roll on the Internal Roll Retainer .................................................................. 12
4.1.2 Inserting media into the print mechanism ......................................................................................... 13
4.1.3 Setting the Material Sensor .............................................................................................................. 13
4.1.4 Loading Media from External Supply................................................................................................ 14
4.2 Loading Transfer Ribbon ........................................................................................................................ 15
4.3 Setting the Feed Path of the Transfer Ribbon ........................................................................................ 16
4.4 Setting the Head Locking Systems ........................................................................................................ 16
4.4.1 Setting the Plungers ......................................................................................................................... 16
4.4.2 Adjusting the Printhead Pressure ..................................................................................................... 17
5 Printing Operation ................................................................................................................................ 17
5.1 Printhead Protection ............................................................................................................................... 17
5.2 Synchronization in Cut Mode ................................................................................................................. 17
6 Cleaning ................................................................................................................................................ 18
6.1 Cleaning Information .............................................................................................................................. 18
6.2 Cleaning the Print Rollers ...................................................................................................................... 18
6.3 Cleaning the Printheads ......................................................................................................................... 18
7 Fault Correction ................................................................................................................................... 19
7.1 Types of Errors ....................................................................................................................................... 19
7.2 Problem Solution .................................................................................................................................... 19
7.3 Error Messages and Fault Correction .................................................................................................... 20
8 Ofine Menu ......................................................................................................................................... 22
8.1 Structure of the Ofine Menu ................................................................................................................. 22
8.2 Navigating in the Ofine Menu ............................................................................................................... 23
9 Conguration ........................................................................................................................................ 24
9.1 Local Settings ......................................................................................................................................... 24
9.2 Machine Parameters .............................................................................................................................. 25
9.3 Print Parameters .................................................................................................................................... 26
9.4 Interfaces ............................................................................................................................................... 28
9.5 Status Line ............................................................................................................................................. 29
9.6 Security .................................................................................................................................................. 30
10 Licences ................................................................................................................................................ 31
10.1 EC Declaration of Conformity ................................................................................................................. 31
10.2 Other Licences ....................................................................................................................................... 31
11 Index ...................................................................................................................................................... 32

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1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger to your health or life.
!
Warning!
Indicates a hazardous situation that could lead to injuries or material damage.
!
Attention!
Draws attention to possible dangers, material damage or loss of quality.
i
Notice!
Gives you tips. They make a working sequence easier or draw attention to important working processes.



Environment!
Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special ttings).
Time Information in the display.
1.2 Intended Use
• The device is manufactured in accordance with the current technological status and the recognized safety rules.
However, danger to the life and limb of the user or third parties and/or damage to the device and other tangible
assets can arise during use.
• The device may only be used for its intended purpose and if it is in perfect working order, and it must be used with
regard to safety and dangers as stated in the operating manual.
• The device printer is intended exclusively for printing suitable materials that have been approved by the manufac-
turer. Any other use or use going beyond this shall be regarded as improper use. The manufacturer/supplier shall
not be liable for damage resulting from unauthorized use; the user shall bear the risk alone.
• Usage for the intended purpose also includes complying with the operating manual, including the manufacturer‘s
maintenance recommendations and specications.
1.3 Disclaimer
While TE has made every reasonable effort to ensure the accuracy of the information in this document, TE does not
guarantee that it is error-free, nor does TE make any other representation, warranty or guarantee that the information
is accurate, correct, reliable or current. TE reserves the right to make any adjustments to the information contained
herein at any time without notice. TE expressly disclaims all implied warranties regarding the information contained
herein, including, but not limited to, any implied warranties of merchantability or tness for a particular purpose. The
dimensions in this document are for reference purposes only and are subject to change without notice. Specications
are subject to change without notice. Consult TE for the latest dimensions and design specications.
Only the English Language version of this document is legally binding
i
Notice!
The complete documentation is included in the scope of delivery on CD ROM.
1 Introduction

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5
1 Introduction
1.4 Safety Instructions
• The device is congured for voltages of 100 to 240 V AC. It only has to be plugged into a grounded socket.
• Only connect the device to other devices which have a protective low voltage.
• Switch off all affected devices (computer, printer, accessories) before connecting or disconnecting.
• The device may only be used in a dry environment, do not expose it to moisture (sprays of water, mists, etc.).
• Do not use the device in an explosive atmosphere.
• Do not use the device close to high-voltage power lines.
• It is always strongly recommended that the device is operated with the cover closed, to ensure safe operation,
media sensor reliability and increased cleanliness. However if the device is operated with the cover open, ensure
that clothing, hair, jewelry etc. do not come into contact with the exposed moving parts.
• The device or parts of it, especially the printheads can become hot while printing. Do not touch during operation,
and allow to cool down before changing material and before disassembly.
• Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach into the swivel range of
the cover.
• Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or service technicians.
• Unauthorized interference with electronic modules or their software can cause malfunctions.
• Other unauthorized work on or modications to the device can also endanger operational safety.
• Always have service work done in a qualied workshop, where the personnel have the technical knowledge and
tools required to do the necessary work.
• There are various warning labels on the device. They draw your attention to dangers.
Warning labels must not be removed, otherwise, you and others may not be aware of dangers and may be
injured.
• The maximum sound pressure level LpA is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.5 Environment



Obsolete devices contain valuable recyclable materials that should be sent for recycling.
Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
Take old batteries to collection boxes in shops or public waste disposal centers.

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2.1 Device Overview
12
13
6
9
8
5
11
2
1
3
4
7
10
1 Display
2 Navigator pad
3 Peripheral port (covered)
4 Flap
5 Cover
6 Inner margin stop
7 Outer margin stop
8 Roll retainer
9 Upper ribbon supply hub
10 Upper ribbon take-up hub
11 Print mechanics
12 Lower ribbon supply hub
13 Lower ribbon take-up hub
Fig. 1 Overview
22
20
19
23
21
17
16
15
14
18 14 Upper ribbon deection
15 Printhead retainer with upper printhead
16 Upper print roller
17 Upper guides
18 Guide roller
19 Guide roller
20 Allen key
21 Material sensor
22 Upper printhead locking lever
23 Knob for guide adjustment
Fig. 2 Print mechanics - upper print unit
2 Installation

6
7
21
28
26
25
24
23
27
21 Material sensor
23 Knob for guide adjustment
24 Lower guides
25 Lower print roller
26 Printhead retainer with lower printhead
27 Lower ribbon deection
28 Lower printhead locking lever
Fig. 3 Print mechanics - lower print unit
29
30
31
32
33
34
35
36
37
29 Power switch
30 Power connection jack
31 Slot for PC Card Type II
32 Slot for CompactFlash memory card
33 Ethernet 10/100 Base-T
34 2 USB master ports for keyboard,
scanner or service key
35 USB high-speed slave port
36 Serial RS-232 C port
37 Slot in the cover for external media
supply
Fig. 4 Connections
2 Installation

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2 Installation
2.2 Unpacking and Setting-up the Printer
Lift the transfer printer out of the box.
Check transfer printer for damage which may have occurred during transport.
Set up printer on a level surface.
Remove foam transportation safeguards near the printhead.
Check delivery for completeness.
Contents of delivery:
• Transfer printer
• Power cables
• USB cable
• Documentation
• Documentation on CD-ROM
i
Notice!
Please keep the original packaging in case the printer must be returned.
!
Attention!
The device and printing media will be damaged by moisture and wetness.
Set up transfer printers only in dry locations protected from splash water.
2.3 Connecting the Device
The standard available interfaces and connectors are shown in gure 4.
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply voltage of
230 V~/50 Hz or 115 V~/60 Hz without adjustment.
1. Check that the device is switched off.
2. Plug the power cable into the power connection socket (30).
3. Plug the power cable into a grounded socket.
2.3.2 Connecting to a Computer or Computer Network
!
Attention!
Inadequate or no grounding can cause malfunctions during operations.
Ensure that all computers and cables connected to the transfer printer are grounded.
Connect the transfer printer to a computer or network by a suitable cable.
For details of the conguration of the individual interfaces  Accessory CD.
2.4 Switching on the Device
When all connections have been made:
Switch the printer on at the power switch (29).
The printer performs a system test, and then shows the system status Ready in the display.
If an error occurs during the system test, the symbol and type of error are displayed.

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3.1 Structure of the Control Panel
The user can control the operation of the printer with the control panel, for example:
• Issuing, interrupting, continuing and canceling print jobs,
• Setting printing parameters, e.g. heat level of the printhead, print speed, interface conguration, language and
time of day  chapter 9 on page 24,
• Start the test functions,
• Control stand-alone operation with a memory module,
• Update the rmware.
Settings made on the control panel make the basic settings of the transfer printer.
i
Notice!
It is advantageous, whenever possible, to make adaptations to various print jobs in the software.
1
2
Ready
6
The control panel consists of a graphic display (1) and the navigator pad (2) with ve
integrated keys.
The graphic display indicates the current status of the printer and the print job,
indicates faults and shows the printer settings in the menu.
Fig. 5 Control Panel
3.2 Symbol Displays
The symbols shown in the following table may appear in the status line of the display, depending on the printer
conguration. They enable the current printer status to be seen quickly. For the conguration of the status line
 9.5 on page 29.
Symbol Description Symbol Description Symbol Description
Clock Ethernet link status User memory in the clock
circuit
Date sheet Temperature of the
printhead
Used memory
Date/time digital PPP funds Input buffer
Ribbon supply Debug window for abc
programs
Access to memory card
Wi-Fi signal strength Control of the lower
display line is handed
over to an abc
program
Printer is receiving data
Table 1 Symbol displays
3 Control Panel

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3 Control Panel
3.3 Printer States
State Display Description
Ready Ready
and congured symbol displays,
such as time and date
The printer is in the ready state and can receive
data.
Printing label Printing label
and the number of the printed
label in the print job.
The printer is currently processing an active print
job.
Data can be transmitted for a new print job.
The new print job will start when the previous one
has nished.
Pause Pause
and the symbol
The printing process has been interrupted by the
operator.
Correctable error
and the type of error
and the number of labels still to
be printed.
An error has occurred that can be rectied by the
operator without interrupting the print job.
The print job can be continued after the error has
been rectied.
Irrecoverable error
and the type of error
and the number of labels still to
be printed.
An error has occurred that cannot be rectied
without interrupting the print job.
Critical error
and the type of error
An error occurs during the system test.
Switch the printer off and then on again at the
power switch or
Press cancel key.
Call Service if the fault occurs persistently.
Power Save Mode
and the key lighting is switched
off
If the printer is not used for a lengthy period, it
automatically switches to power save mode.
To exit power save mode: Press any key on the
navigator pad.
Table 2 Printer states

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3 Control Panel
3.4 Key Functions
The key functions depend on the current printer state:
- Active functions: Labels and symbols on the navigator pad keys light up.
- Active functions light up white in print mode (e. g. menu or feed).
- Active functions light up orange in the ofine menu (arrows, key 8 ).
Key Display State Function
menu lights Ready Ready To the ofine menu
feed lights Ready Ready Feeds a blank label
pause lights Printing label Printing label  in cut mode only
Interrupt print job,
printer goes into "Pause" state
Pause Pause  in cut mode only
Continue the print job,
printer goes into "Printing label" state
ashes Correctable error Continue the print job after rectifying the error,
printer goes into "Printing label" state
cancel lights Printing label Printing label Short press g cancels the current print job
Longer press g cancels the current print job
and deletes all print jobs
Pause Pause
Correctable error
ashes Irrecoverable error
8lights Error Call Help - Concise information for rectifying the
fault will be displayed
Table 3 Key functions in the print mode
Key Menu Parameter setting
Parameter choice Numeric value
Return from a submenu - Increase of the number at the
cursor position
Jump into a submenu - Decrease of the number at the
cursor position
Menu option to the left Sheets to the left Cursor shift to the left
Menu option to the right Sheets to the right Cursor shift to the right
8Start of a selected menu option
Pressing 2 s: Leaving the ofine menu
Conrmation of the selected value
Pressing 2 s: Abort without changing the value
Table 4 Key functions in the ofine menu

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i
Notice!
For adjustments and simple installation work, use the accompanying Allen key located in the upper section
of the print unit. No other tools are required for the work described here.
4.1 Loading Media
4.1.1 Positioning the Media Roll on the Internal Roll Retainer
2
4
1
5
3
6
6
3
5
Fig. 6 Loading media from roll Fig. 7 Margin stop (4) unxed (left) and
xed (right)
1. Open cover.
2. Turn ring (6) counterclockwise, so that the arrow (5) points to the symbol , and thus release the margin stop
(4).
3. Remove the margin stop (4) from the roll retainer (3).
4. Load label roll (2) on the roll retainer (3).
5. Re-mount the margin stop (4) onto the roll retainer (3). Push the margin stop (4) until both margin stops (1,4)
touch the label roll (2) and a clear resistance is encountered.
6. Turn ring (6) clockwise, so that the arrow (5) points to the symbol , and thus x the margin stop (4) on the roll
retainer.
7. Unroll a longer media strip of approx. 50 cm. Guide the media strip to the print mechanics as shown in gure 8.
Fig. 8 Internal media feed path
4 Loading Media

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4 Loading Media
4.1.2 Inserting media into the print mechanism
5
4
6
3
2
1
Fig. 9 Inserting media into the print mechanism
1. Turn lever (1) counterclockwise and lever (6) clockwise to lift both printheads.
2. Move guides (4,5) apart with the knob (3) until the media can pass between them.
3. Guide media strip through the print mechanics as shown in gure 9 to the upper print roller (2) and place the strip
between the guides (4,5).
4. Move guides against the edges of the media by turning the knob (3).
5. Fix the media by closing the upper printhead.
6. Turn the media roll against the feed direction to tighten the media.
7. Close the lower printhead.
4.1.3 Setting the Material Sensor
1 32 4
Fig. 10 Setting the material sensor
The material sensor (2) can be shifted perpendicular to the direction of media ow for adaptation to the media. The
sensor unit is marked with indentation (4) on the label sensor retainer.
It may be necessary to slide the material sensor away from the central position when printing perforated sleeves.
Slightly loosen the screw (3) with Allen key (1).
Position sensor by moving it in such a way that the sensor can detect a reex or cut-out mark.
Tighten the screw (3).

14 14
4 Loading Media
4.1.4 Loading Media from External Supply
1 2 3 4 65
Fig. 11 Loading media from external supply
1. Position media supply behind the printer.
2. Turn ring (4) counterclockwise, so that the arrow points to the symbol , and thus release the margin stop (3).
Leave the margin stop on the roll retainer (5).
3. Push the inner margin stop (2) against the chassis (1) until it stops. Thus the other margin stop (3) will be moved
outwards.
4. Push label strip (6) between the margin stops (2,3) to print unit via the roll retainer (5).
5. Push the outer margin stop (3) until both margin stops (2, 3) touch the label strip (6) without clamping or bending
it.
6. Turn ring (4) clockwise, so that the arrow points to the symbol , and thus x the margin stop (3) on the roll
retainer.
7. Insert label strip into printhead ( 4.1.2 on page 13).
8. Set label sensor ( 4.1.3 on page 13).
9. Close the cover (8). Ensure that the media (6) coming from the supply will be inserted accurately into the slot (7)
of the cover.
6
7
8
Fig. 12 Inserting media through the cover slot

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15
4 Loading Media
4.2 Loading Transfer Ribbon
6
1
2
3
4
5
7
8
9
Fig. 13 Load transfer ribbon Fig. 14 Transfer ribbon feed path
1. Clean printheads before loading the transfer ribbon ( 6.3 on page 18).
2. Turn lever (6) counterclockwise to lift the upper printhead.
3. Slide transfer ribbon roll (1) onto the ribbon supply hub (3) so that the color coating of the ribbon faces downward
when being unwound.
4. Position the ribbon roll (1) in such a way that both ends of the roll show identical scale values.
5. Hold transfer ribbon roll (1) rmly and turn knob (3) on ribbon supply hub counterclockwise until the transfer ribbon
roll is secured.
iNotice!
To rewind the transfer ribbon use a core with a width between the width of the supply roll and 115 mm.
6. Slide suitable transfer ribbon core (4) onto the transfer ribbon take-up hub (5). Position and secure it in the same
way as the supply roll.
7. Guide transfer ribbon through the print unit as shown in Fig. 14.
8. Secure starting end of transfer ribbon to middle of the transfer ribbon core (4) with adhesive tape. When using
cores which are wider than the transfer ribbon use the scale (7) at the printhead retainer to adjust the path of the
ribbon. Ensure counterclockwise rotation direction of the transfer ribbon take-up hub.
9. Turn transfer ribbon take-up hub (5) counterclockwise to smooth out the feed path of the transfer ribbon.
10. Turn lever (6) clockwise to lock the printhead.
11. Open the ap (9) and load transfer ribbon to the lower print unit (8) in a similar way. All previous statements of
direction apply in the revers order, with the exception of turning knobs.

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4.3 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon deection can be adjusted so as to prevent
wrinkles.
iNotice!
The adjustment is best carried out during printing.
1
2
2
1
Fig. 15 Setting the upper ribbon feed path Fig. 16 Setting the lower ribbon feed path
1. Read current setting on the scale (1) and record if necessary.
2. Turn screw (2) with Allen key and observe the behavior of the ribbon.
In the + direction, the inner edge of the ribbon is tightened, and the outer edge is tightened in the - direction.
4.4 Setting the Head Locking Systems
4.4.1 Setting the Plungers
2
4
1
1
2
3
Fig. 17 Setting the upper head locking system Fig. 18 Setting the lower head locking system
The printheads are pushed on via two plungers (1). In the basic setting the plungers are set in the middle of the
printhead retainer. This setting can be used for the most applications.
In the basic settings for Ladder format HS sleeves the 2 upper and lower printhead plungers should be positioned at
the 70 mm marks.
If the print density decreases in the outer areas when using very large media, the plungers can be displaced :
1. Turn lever (3) clockwise and the lever (4) counterclockwise to lock the printheads.
2. Loosen Allen screws (2) at the plungers (1) with Allen key.
3. Displace the plungers symmetrically to straddle the loaded media up to the maximum value of 70 on the scale.
4. Tighten the Allen screws (2).
4 Loading Media

16
17
4 Loading Media
4.4.2 Adjusting the Printhead Pressure
1 12
33
3 32
11
Fig. 19 Adjusting the printhead pressure Fig. 20 Adjusting the printhead pressure
at the upper printhead at the lower printhead
Normal operation of the printer will not need a change in factory set print head pressure. However if it becomes
necessary to please contact your local TE Connectivity representative for advise.
The printhead pressure can be changed with the screws (1) within the plungers (3). Increasing the head contact
pressure leads to an improvement of the print image density on the corresponding side and to a shifting of the ribbon
feed path in the corresponding direction.
1. To access the screws (1) through the holes in the square axle (2) move the plungers to the outermost positions
 4.4.1 on page 16.
2. Turn the screws (1) in small steps to adjust the printhead pressure :
- To increase the printhead pressure turn the screws clockwise.
- To decrease the printhead pressure turn the screws counterclockwise.
3. Move the plungers to the operating position and check the result. If necessary rerun the procedure.
5 Printing Operation
5.1 Printhead Protection
!
Attention!
Printhead damage caused by improper handling!
Do not touch the heating elements of the printheads with the ngers or sharp objects.
Ensure that the media is clean.
Ensure that the media surfaces are smooth. Rough media act like emery paper and reduce the service
life of the printhead.
Print with the lowest possible printhead temperature.
The printer is ready for operation when all connections have been made and media and transfer ribbon have been
loaded.
5.2 Synchronization in Cut Mode
To guarantee the correct length of the rst label a cut prior print job is required :
Activate in the printer driver menu General > Print Settings > Advanced Setup the setting "cut before labels".

18 18
6 Cleaning
6.1 Cleaning Information
Danger!
Risk of death via electric shock!
Disconnect the printer from the power supply before performing any maintenance work.
The transfer printer requires very little maintenance.
It is important to clean the thermal printheads regularly. This guarantees a consistently good printed image and plays
a major part in preventing premature wear of the printhead.
Printer maintenance is limited to cleaning the printer when a ribbon is being replaced or as a minimum, monthly.
!
Attention!
To clean all TE Connectivity printers it is recommended that the TE Connectivity TT printer cleaning kit is
used.
To obtain a cleaning kit please contact your local TE Connectivity representative.
Ordering details: Part number: PCN CP5431-000, description: TT-CLEANING-KIT
Remove dust and paper uff from the print area with a soft brush or vacuum cleaner.
The cover of the printer can be cleaned with a standard cleanser.
6.2 Cleaning the Print Rollers
Accumulations of dirt on the print rollers may impair the media transport and the print quality.
Lift the printheads.
Remove media and transfer ribbon from the printer.
Remove deposits with roller cleaner and a soft cloth.
If the roller appears damaged, replace it  Contact your local TE Connectivity representative.
6.3 Cleaning the Printheads
Cleaning intervals: every ribbon roll change
Substances may accumulate on the printheads during printing and adversely affect printing, e.g. differences in
contrast or vertical stripes.
!
Attention!
Printheads can be damaged!
Do not use sharp or hard objects to clean the printheads.
Do not touch protective glass layer of the printheads.
!
Attention!
Risk of injury from the hot printhead lines.
Ensure that the printheads have cooled down before starting cleaning.
Lift the printheads.
Remove media and transfer ribbon from the printer.
Clean printhead surfaces with the printhead cleaner and cloths found in the TE Connectivity cleaning kit.
Allow printheads to dry for 2–3 minutes before commissioning the printer.

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19
7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State Display Key Remark
Correctable error pause ashes
cancel lights
 3.4 on page 11
Irrecoverable error cancel ashes
Critical fault -
Table 5 Error states
!
Attention!
State "Correctable error" :
The labels, which are printed by the lower printer but not yet printed by the upper printhead when the error
occurs, cannot be repeated by the printer. So the amount of the printed label will be reduced within the
print job.
If necessary print more labels in a new job.
If the print job contains counters, after pressing the pause key the print job would be resumed with
erroneous counter values.
Quit the print job with the cancel key.
Start a new print job with adapted counter values.
7.2 Problem Solution
Problem Cause Remedy
Transfer ribbon creases Transfer ribbon deection not adjusted Adjust the transfer ribbon deection.
 4.3 on page 16
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids
Printhead is dirty Clean the printhead
 6.3 on page 18
Temperature too high Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer does not stop after
transfer ribbon runs out
Thermal printing is chosen in the software Change to thermal transfer printing.
Printer prints a sequence
of characters instead of the
label format
Printer is in ASCII dump mode Cancel the ASCII dump mode.
Printer transports label
media, but transfer ribbon
does not move
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Vertical white lines in the
print image
Printhead is dirty Clean the printhead
 6.3 on page 18
Printhead is defective (failure of heat
elements)
Change the printhead.
 Contact your local TE Connectivity
representative..
Print image is irregular, one
side is lighter
Printhead is dirty Clean the printhead
 6.3 on page 18
Table 6 Problem solution
7 Fault Correction

20 20
7.3 Error Messages and Fault Correction
Error message Cause Remedy
ADC malfunction Hardware error Switch the printer off and then on.
If error recurs call service.
Barcode error Invalid barcode content, e.g. alphanumeric
characters in a numerical barcode
Correct the barcode content.
Barcode too big The barcode is too big for the allocated
area of the label
Reduce the size of the barcode or move it.
Battery low Battery of the PC card is at Replace battery in the PC card.
Buffer overow The input buffer memory is full and the
computer is still transmitting data.
Use data transmission via protocol
(preferably RTS/CTS).
Card full No more data can be stored on the memory
card
Replace card.
Cutter blocked Cutter cannot return into its home position
and stays in an undened position
Switch off the printer. Remove media. Switch
on the printer. Restart print job.
Change media
No cutter function Switch the printer off and then on.
If error recurs call service.
Cutter jammed The cutter is unable to cut the labels but is
able to return into its home position
Press the cancel key.
Change media.
Device not conn. Programming addresses a non-existent
device
Either connect this device or correct the
programming.
File not found Requested le is not on the card Check the contents of the card.
Font not found Error with the selected download font Cancel current print job, change font.
FPGA malfunction Hardware error Switch the printer off and then on.
If error recurs call service.
Head error Hardware error Switch the printer off and then on.
If error recurs replace printhead.
Head open Printhead not locked Lock printhead.
Head too hot Printhead is overheated After pausing the print job will be continued
automatically. If the fault recurs repeatedly,
reduce the heat level or the print speed via
software.
Invalid setup Error in the conguration memory Re-congure printer.
If error recurs call service.
Memory overow Current print job contains too much infor-
mation, e.g. selected font, large graphics
Cancel current print job.
Reduce amount of data to be printed.
Name exists Duplicate usage of eld name in the direct
programming
Correct programming
No DHCP server The printer is congured for DHCP, but
there is no DHCP server, or the DHCP
server is not currently available.
Switch off DHCP in the conguration, and
assign a xed IP address.
Please contact your network administrator.
No label found The label format as set in the software does
not correspond with the real label format
Cancel current print job.
Change the label format set in the software.
Restart print job.
Printer is loaded with continuous paper, but
the software is set on labels
Cancel current print job.
Change the label format set in the software.
Restart the print job.
No label size The format size is not dened in the
programming.
Check programming.
No Link No network link Check network cable and connector.
Please contact your network administrator.
No record found Refers to the optional memory card;
database access error
Check programming and card contents.
7 Fault Correction