Verizon FiOS Quantum User manual

TROUBLESHOOTING
PROBLEM: POWER/INTERNET LIGHT DOES NOT BECOME SOLID.
• SOLUTION: If WAN is using coax, make sure the coax cable is securely connected
to the coax connector on the Gateway.
• SOLUTION: If WAN is using Ethernet, make sure the white Ethernet cable is connected
to the white Ethernet port on the Gateway (not to the yellow LAN Ethernet connectors).
PROBLEM: UNABLE TO CONNECT TO THE Wi-Fi NETWORK.
• SOLUTION: Make sure you are selecting the Wi-Fi network (SSID)
printed on the sticker on the back of the Gateway.
• SOLUTION: Make sure you are correctly entering your Wi-Fi password
(password is case sensitive, make sure Caps Lock is off).
PROBLEM: CANNOT ACCESS MYFiOSGATEWAY.COM
• SOLUTION: Make sure the PC is connected to one of the four LAN Ethernet ports,
or wirelessly to the Gateway.
• SOLUTION: Close and reopen the browser to make sure the browser is not caching
an old page. Also, try clearing the browser cache via the browser settings menu.
• SOLUTION: Ensure the computer you are connecting to the Gateway is set up to
dynamically receive an IP address. Open your computer’s network properties and make
sure “Obtain an IP address automatically” is selected.
• SOLUTION: Make sure that TCP/IP protocol is set up properly on your computer. Open your
computer’s network properties and make sure “Internet Protocol (TCP/IP)” is turned on.
SUPPORT: Videos are available at verizon.com/quickguides.
Detailed instructions on setting up a home wireless
network are available at verizon.com/fioshomenetwork.
©2015 Verizon. All rights reserved.
E-12/14
Follow the steps
inside to set up
your router.
FiOS QuantumTM Gateway
QUICK
SETUP GUIDE
FOR EXISTING
FiOS® INTERNET
CUSTOMERS

B
C
SPECIAL FEATURES
Your FiOS Quantum Gateway comes with a WPS button that allows for connection
to your Wi-Fi network without manually entering a password. If your wireless device
supports WPS, follow your device’s instructions.
You can also personalize your router by going to myosgateway.com.
Locate Administrator Password
on the router sticker and enter it into the
box on the Web site. Follow the on-screen
directions that follow.
CONNECT YOUR ROUTER
A. Examine your old router and note where
cables are plugged in.
B. Unplug the Ethernet and/or coaxial cable from
your old router and plug into the matching port
on your new router.
C. Plug the new power cord into the wall
outlet. Connect the power cord to the
router as shown.
D. The router is activated when the lights on the
front of the router stop blinking and become
solid white. This can take up to six minutes.
CONNECT DEVICES TO THE ROUTER
WIRED:
Connect one end of the yellow Ethernet cable
to any YELLOW Ethernet port on the router and
the other end to your computer.
WIRELESS:
A. On the router, you will see a label that
lists the router’s default Wi-Fi login
credentials:
Wireless Network Name (ESSID)
Wireless Password (WPA2)
B. Launch your device’s application to
view available wireless networks. Select
your router’s name (ESSID) from the list
of networks and then Connect.
C. Enter your Wireless Password (WPA2).
Then select Connect again.
D. Visit myverizon.com to verify your
Internet service is working properly.
1
2
3
STEP
STEP
STEP
E-12/14