Telematrix MARQUIS 9600 Series User manual

9600 SERIES VoIP
USER GUIDE
9600IPMWD5, 9600IPMWD, 1-Line IP Handset Kit
9602IPMWD5, 9602IPMWD, 2-Line IP Handset Kit

Table of Contents
2www.telematrix.net 9600 SERIES VoIP USER GUIDE
9600 Series VoIP Phone Maps ..................3
Functions ...................................5
Standards and Protocols.......................5
1. Introduction ...............................6
1.1 Overview of Hardware ...................6
1.1.1..................................6
1.1.2..................................6
1.2 Overview of Software ....................6
2. Handset Keys for 9600 Series.................7
2.1 Function Table of Keystrokes..............7
2.1.1 MWI—Message Waiting
Indication .............................7
2.1.2 Call Volume Control ................7
2.1.3 Hold Function .....................7
2.1.4 Redial Function ....................7
2.1.5 Speed Dial Keys....................7
3. Web Browser User Interface to
Configure the Phone ..........................8
3.1 Login .................................8
3.2 Current Status. . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.3 Network...............................8
3.3.1 WAN Configuration .................8
3.3.2 LAN Configuration .................9
3.4 VoIP ..................................9
3.4.1 SIP Configuration ..................9
3.5 Advance ..............................12
3.5.1 DHCP Server .....................12
3.5.2 NAT Configuration.................12
3.5.3 STUN Configuration ...............13
3.5.4 Net Service ......................13
3.5.5 Firewall Configuration .............13
3.5.6 VLAN Configuration QoS Configuration14
3.5.7 Digital Map Configuration ..........15
3.5.8 Call Service ......................16
3.5.9 Memory Key Programming .........17
3.5.10 MMI Filter ......................18
3.5.11 DSP Configuration/Audio
Settings..............................18
3.6 Configuration Management ..............18
3.7 Update Firmware ......................19
3.7.1 Update Configuration ..............19
3.7.2 Autoprovision Firmware
Update...............................19
3.8 System Manage........................20
3.8.1 Account Manage ..................20
3.8.2 Syslog Configuration...............20
3.8.3 Phone Book ......................20
3.8.4 Time Set—via Simple Network
Time Protocol (SNTP) ..................20
3.8.5 MMI Configuration ................21
3.8.6 Logout and Reboot System .........21
4. Operating Method for Dialing ................21
4.1 How to Dial an IP Phone.................21
4.2 Set Up the Phone to Register to a SIP Server21
4.2.1 Set the WAN Interface .............21
4.2.2 SIP Configuration .................22
Reference—Quick Keys .......................23
Reference—SIP Quick Start to Register
a Single Phone ..............................24
Program Your Connection Under the
VoIP -> SIP Configuration Screen .............24
Speed Dial and OneTouch Message Keys
Are Programmed Under Advance ->
Memory Key..............................24
Reset to Factory Default....................24
Reference—DECT Handset Base
Registration / Deregistration ..................25
Register One Handset .....................25
Register Up To 4 Additional Handsets.........25
Delete Handset Registrations
from DECT-SIP Base ......................25
Changing Handset Ring Tone:
6 Ring Tones to Choose From ...............25
Important Safety Instructions..................26
FCC Interference Information..................26
FCC RF Radiation Exposure Statement ..........27
Industry of Canada Requirements..................27
Requirements of Part 15—FCC Rules ...........28
Requirements of Part 68—FCC Rules ...........28
Technical Specifications ......................29
Dimensions ..............................29
Weight ..................................29
User Guides ................................29
Service ....................................29
Statement of Limited Warranty ................29

9600 SERIES VoIP USER GUIDE www.telematrix.net 3
9600 Series VoIP Phone Map
BASE FEATURES AND CONTROLS
1. Industrial grade construction,
smooth plastic finish
2. Speaker (half duplex)
3. Message Waiting selector switch
(submerged)
4. Programmable Store key
(submerged)
5. Programmable Flash key
(submerged)
6. Line Cord receptacle
7a. HSIA (High Speed Internet Access)
7b. HSIA (High Speed Internet Access)
8. Faceplate and Plastic Overlay
9. Base Ringer Volume switch
10. Guest Services Memory keys
11. Programmable Pause/Redial key
(submerged)
12a. ADA Compliant Speaker Volume
key (up)
12b. ADA Compliant Speaker Volume
key (down)
13. Handset Locate key
14. Base Microphone
15. Speaker key with LED indicator
16. Mute key with LED indicator
17. OneTouch Message Waiting key
18a. Line 1 with LED indicator
18b. Line 2 with LED indicator
19. Electronic HOLD key with On/Off
indicator and remote release
20. Dial Pad
21. Interchangeable handset cradle
22. Handset Charging location
23. In Use—Ringer indicator
24. Charging Indicator
25. Desi strip display area
HANDSET KIT CONTROLS
26. Cordless Handset
27. Message Waiting Indicator
28. ADA Compliant Handset Speaker
29. Handset Faceplate and Plastic
Overlay
30. Handset Ringer Volume switch
31. Line Selector key
32. Hold/Conf. Handset key
33. Line Selector key
34. Handset Dial Pad
35. Last Number Redial key
36a. Handset Volume Up
36b. Handset Volume Down
37. Flash key
38. Charging Location Contacts
39. Handset Microphone

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9600 Series VoIP Phone Map
UNDERSIDE CONTROLS
39. Base underside sticker
information:
Certification—FCC, CE, ETL, RoHS
Version label
Model name
REN number
Disposal label
QC label
Series number
Warranty Void If Seal Broken
label
40. Voltage Settings—24V, 48V
and OFF for Line 1 and Line 2
(factory set at 24V)
Line Voltage 24-52VDC (+/-)
Line Current 15mA to 80mA
Ringer Equivalance—1.3B
41. Non-Slip rubber feet (4)
CORDLESS HANDSET
CHARGING STATION
42. Message Waiting indicator
43. Cordless Handset
44. Handset Pop-Off Cover for
battery compartment
45. Interchangeable Accent Piece
46. AC Power Plug-In (back of
stand)
47. Battery Charging and
Synchronization programming
indicator light.
48. Cordless Handset Charging
Stand
POWER ADAPTOR
49. Phone Line from wall goes into
Line receptacles
50. Line to Phone from Adaptor

Functions
• Support failover connection to a redundant
SIP server
• Support NAT (Network Address Translation),
Firewall
• Support DHCP for phone to accept IP via WAN
port or assign IP address via LAN port
• Support PPPoE (used when connecting the
ADSL or cable modem)
• Update the firmware and/or configuration file
program through HTTP, FTP, and TFTP
• Hold function
• Hotline function (dial a specific number as
soon as going off-hook or set a delay before
dialing)
• Speed-dial
• Call-forward, Three-way conference call (in
select 2-line models)
• Caller ID display
• DND (Do Not Disturb), Black List, Limit List
• Auto-answer
• Program settings through a standard web
browser
• Remote management functionality via Telnet
• Classification management for common
user’s password and superuser’s password
Standards and Protocols
• IEEE 802.3 / 802.3 u 10 Base T / 100 Base TX
• PPPoE
• DHCP Client and Server
• Support G.711a/u,G729, G7231 5.3/6.3 audio
Codec
• SIP RFC3261, RFC 2543
• Support IAX2
• TCP/IP: Internet transfer and control protocol
(Transport Control Protocol/Internet Protocol)
• RTP: Real-time Transport Protocol
• RTCP: Real-time Control Protocol
• VAD/CNG save bandwidth (Voice Activity
Detection)
• Telnet: Remote login protocol
• DNS: Domain Name Server
• TFTP: Trivial File Transfer Protocol
9600 SERIES VoIP USER GUIDE www.telematrix.net 5

1. Introduction
This is the User Guide for the 9600 Series VoIP phone.
This phone is a standard SIP (Session Initiation
Protocol) phone, and some configuration is
necessary before it is ready for use. This manual
will illustrate how to set up the phone through
keyboard and Web User Interface (UI).
1.1 Overview of Hardware
1.1.1
The two RJ-45 network interfaces support
10/100M Ethernet. The default WAN interface is a
DHCPClient.Theuser connectstheWANinterface
to a Power Over Ethernet (POE) enabled switch
to obtain power and an IP address. (Alternatively,
the phone can be assigned a static IP address.)
The LAN port is commonly used for bridging a
guest computer to the network. You can use the
default administrator’s user name “admin” and
password “admin” to login and setup the device’s
configuration.
1.1.2
Only the WAN interface supports POE (802.3af).
1.2 Overview of Software
Network Protocol
• SIP v1 (RFC2543)
• SIP v2 (RFC3261)
• IP/TCP/UDP/RTP/RTCP
• IP/ICMP/ARP/RARP/SNTP
• TFTP Client/DHCP Client/PPPOE Client
• Telnet/HTTP Server
• DNS Clients
Codec
• G.711: 64K bit/s (PCM)
• G.723.1: 63k/5.3k bit/s
• G.726: 16k/24k/32k/40k bit/s (ADPCM)
• G.729A: 8k bit/s (CS-ACELP)
• G.729B: Adds VAD & CNG to G.729
Voice Quality
• VAD: Voice Activity Detection
• CNG: Comfortable Noise Generator
• LEC: Line Echo Canceller
• Packet Loss Compensation
• Adaptive Jitter Buffer
Call Function
• Call Hold • Call Forward
• Call Waiting • Three-way Conference
Tone
• Ring Tone • Dial Tone
• Ring Back Tone • Busy Tone
Phone Function
• Volume Adjustment • Phone Book
• Speed Dial Key
IP Assignment
• IP (Static IP) • DHCP • PPPoE
Security
• HTTP 1.1 Basic/Digest Authentication Web
Setup
• MD5 for SIP Authentication (RFC2069/
RFC2617)
QoS
• QoS Field
NAT Traversal
• STUN
Configuration
• Web Browser • Console/Telnet • Keypad
DTMF
• DTMF RELAY • DTMF SIP Info
• DTMF RFC 2833
SIP Server
• Support two SIP servers working at the
same time
• Provide a backup SIP server
Firmware Upgrade
• TFTP • HTTP • FTP
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2. Handset Keys for
9600Series
2.1 Function Table of Keystrokes
Name Status Function/Display
Hold Call Hold on
MWI On-Hook Press flashing
light to retrieve
messages
Mute Press Mute voice path
Redial Call/
Dialing
Call the number
dialed last time
Spkr Speaker
Volume + Call Increase the volume
Volume – Call Decrease the
volume
M1–M7 On-Hook 7 speed dial
numbers
1 Dialing “1”
2 Dialing “2”
3 Dialing “3”
4 Dialing “4”
5 Dialing “5”
6 Dialing “6”
7 Dialing “7”
8 Dialing “8”
9 Dialing “9”
0 Dialing “0”
* Dialing “*”
# Dialing It can be regarded
as the first number
being dialed out or
the end mark for
ending number
2.1.1 MWIMESSAGE WAITING
INDICATION
The Messages key serves as an indicator that
messages are present as well as a speed dial
key to dial in and retrieve those messages. If
messages are present, press the flashing red MWI
key labeled Messages to go off-hook and dial the
programmed voicemail number. First, program
the speed dial to the correct voice mail port of
your PBX in the Web UI (found under Advanced ->
Memory Key -> MWI Number).
2.1.2 CALL VOLUME CONTROL
Press “Volume +” to increase the volume and
“Volume –“ to decrease the volume.
2.1.3 HOLD FUNCTION
Hold the current line’s call.
2.1.4 REDIAL FUNCTION
Redial the last number dialed.
2.1.5 SPEED DIAL KEYS
The 9600 Series phone has 7 speed dial keys
programmable through the Web UI under
Advanced -> Memory Key.
9600 SERIES VoIP USER GUIDE www.telematrix.net 7

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3. Web Browser User
Interface to Configure
the Phone
In most cases, the phone will obtain an IP
address from the local DHCP server. You may
find this IP address from the phone by using a
simple diagnostic code. On the phone’s dialpad,
press * * 4 7 # (* * I P #). The phone will read
out the IP address (and display it on the LCD if
the phone has a screen). To access the phone,
it is necessary that your computer’s IP is on the
same network with the phone IP, so make sure
it gets a compatible IP address within the same
network. Then open a web browser, input the
phone’s IP address in the address field, and you
will enter the web-based User Interface pages of
the 9600Series phone.
3.1 Login
The default Username and Password are admin/
admin and guest/guest.
3.2 Current Status
The Current Status page shows the working state
of the VoIP phone. The network part shows the
connection state of the WAN interface and the
LAN interface as well as the network setting
(DHCP or Static): the MAC address of the phone
and the Firmware version. Here you can also see
whether the phone is registered to the IP/PBX
server or not. The Phone Number section shows
the telephone numbers in SIP Line 1 and SIP Line
2. (SIP Line 2 is commonly used as a failover to a
second IP/PBX in case of emergency.)
3.3 Network
3.3.1 WAN CONFIGURATION
WAN PORT NETWORK SETTING PAGE
Supports Static IP, DHCP (Dynamic Host Control
Protocol), and PPPoE.
CONFIGURE STATIC IP
– Enable Static
– Set 9600 Series’ IP address in the IP Address
field
– Set the Subnet mask in the Netmask field
– Set router IP address in the Gateway field
– DNS Domain
– Set local DNS server IP addresses in the
Primary DNS and the secondary IP address in
the Alternate DNS field

9600 SERIES VoIP USER GUIDE www.telematrix.net 9
Configure to dynamically obtain the IP.
Enable DHCP.
If there is a DHCP server in your local network,
the 9600 Series phone will automatically obtain
the WAN port network information from your
DHCP server.
CONFIGURE PPPOE
– Enable PPPoE
– PPPoE Server: Enter “ANY” if not specified
from your ITSP
– Enter PPPoE username and pin in the
Username and Password entries
The 9600 Series phone will automatically obtain
the WAN port network information from your
ITSP if the PPPoE setting and the setup are
correct. Note: If a user accesses the IP phone
through a WAN port he or she should use the new
IP address to access the IP phone when the WAN
port address was changed.
3.3.2 LAN CONFIGURATION
LAN IP: This is where you can set the IP address
of the phone (at its LAN port). This is seldom used
because in most environments Bridge Mode is
enabled, causing the LAN port to act as a bridged
extension of the WAN port.
Netmask: Set the IP Subnet mask for the LAN.
DHCP Service: Enable DHCP service on the LAN
port. After the user changes LAN IP, the phone
will automatically modify the DHCP Lease Table
and save the configuration according to the IP
and netmask information. The DHCP server
configuration won’t take effect until you reboot
the device.
NAT: Enable Network Address Translation (NAT)
for navigating through firewalls.
Bridge Mode: Enable this option to switch to
Bridge Mode. An IP phone won’t assign an
internally generated IP for its LAN port in Bridge
Mode. Most hotel properties will bridge the LAN
and WAN port, but separate the Guest network
from the Hotel’s IP/PBX by implementing VLANs
(Virtual LAN’s). (This setting won’t take effect
unless you save the configuration and reboot the
device.)
3.4 VoIP
3.4.1 SIP CONFIGURATION
SETTING PAGE OF PUBLIC SIP SERVER
Server Address: The IP address of the SIP server
that the SIP phone will attempt to register to.
Server Port: The Internet Socket Port number
of the SIP registration server. The default port is
5060.
Account Name: Username of your SIP account.
(Usually the same as the phone number.)
Password: Password of your SIP account.
Phone Number: Phone number of your SIP
account.

10 www.telematrix.net 9600 SERIES VoIP USER GUIDE
Enable Register: Enable/Disable SIP register.
The 9600 Series phone won’t send registration
information to the SIP server if the register is
disabled.
Display Name: This field will display the User
Agent (UA) in the header.
Proxy Server Address: IP address of proxy SIP
server. (A SIP provider usually uses the same IP
for the register server and the proxy server. In
this case you don’t need to configure the proxy
server information.)
Proxy Server Port: Signal port of the SIP proxy.
Proxy Username: Proxy server username.
Proxy Password: Proxy server password.
Domain Realm: SIP domain—enter the SIP
domain if any. Otherwise, the 9600 Series phone
will use the proxy server address as the SIP
domain.
Enable Message Waiting: The configuration
allows or forbids Message Waiting.
ADVANCED SIP SETTING
Advanced SIP Settings rarely need to be changed.
Most of the settings should be left at Default, and
many are not applicable to hospitality phones.
Two of the settings you may (in rare instances)
need to change are DTMF Mode and Forward
Type (however, forwarding in hospitality is usually
handled by the PBX).
Register Expire Time: Registration expiration
time. The default is 60 seconds. The 9600 Series
phone will automatically configure this expire
time to the server recommended setting if it is
different from the SIP server.
Forward Type: Call forwarding has three types:
Always, Busy, and No Answer. You may select
the type of forwarding here, and then you must
complete the configuration by Disabling Call
Waiting (Found in Advanced -> Call Service).
No answer: If no answer after a set period of
time (No Answer Time is found in Advanced ->
Call Service) it will forward to the appointed
phone.
Always: The caller is always forwarded to
the appointed phone.
NAT Keep Alive Interval: The Network Address
Translation (NAT) is the process of modifying IP
address information in IP packet headers while
in transit across a traffic routing device. Keep
Alive is a method of maintaining that the service
remains active.
Forward Phone Number: The designated phone
number calls will forward to.
User Agent: The User Agent (UA) is an identifier
for the phone and is part of the SIP Header used
with every packet.
Server Type: The particular IP/PBX system
supplier carries out the sign and speeches to
encrypt. The default is COMMON and should
always be used.
Signal Key: Not applicable in Hospitality
environments.
DTMF Mode: DTMF (Dual Tone Multi-Frequency)
signal sending mode: supports RFC2833, DTMF_
RELAY (inband audio), and SIP information where
DTMF is sent as a SIP message. (DTMF is the
acronym for the tones that are send from the
number dialpad.)
DTMF SIP INFO Mode: DTMF Tones can
be sent as SIP messages as well as audio
streamed tones. SIP INFO mode has two
differentiations in this drop-down menu.
The default of “Send 10/11” is recognized by

9600 SERIES VoIP USER GUIDE www.telematrix.net 11
most IP/PBXs, but some vendors (Avaya CM)
recognized “Send */#”.
Media Key: Not applicable in Hospitality
environments.
RFC Protocol Edition: SIP versions are identified
by the IETF (Internet Engineering Task Force).
SIP version 1 is RFC 2543. The default is the
newer SIP 2 RFC 3261. An example of when
you might revert back to RFC2543 is if the gate
needs to communicate to older devices (such as
CISCO5300) using the SIP 1.0 (RFC2543 protocol).
Default is RFC 3261.
Local Port: The Standard Internet Port for SIP
signaling is 5060. However, sometimes these
port numbers are changed to enhance security.
They would be changed in Basic Settings as well
as in Advanced Settings.
Transport Protocol: Default is UDP (User
Datagram Protocol) and should be used instead
of the TCP (Transport Control Protocol) option.
Ring Type: The alerting ring that the phone
presents to the called party is set here. Default is
the USA conventional ring Type 1.
Subscribe Expire Time: Message Waiting
Indication is an event package that must be
subscribed to. The default is 300 seconds to
check and re-subscribe with the server.
Enable Subscribe: Enable the subscription to the
voice mail service.
Enable URI Convert: Default is enabled/checked.
A Uniform Resource Identifier (URI) is a string of
characters used to identify a name or a resource.
Such identification enables interaction with
representations of the resource over a network
(typically the World Wide Web) using specific
protocols. Leave this parameter selected.
Enable Keep Authentication: Not applicable
in Hospitality environments. The default is
unchecked.
Signal Encode: Not applicable in Hospitality
environments. The default is unchecked.
NAT Keep Alive: Usually not applicable in
Hospitality environments. The default is
unchecked.“KeepAlive” is a term usedtodescribe
the act of keeping a persistent connection. Ports
are opened and closed in IP communications.
A keep-alive prompt/command ensures the
connection is NOT dropped, but is instead kept
open. When the client sends another request,
it uses the same connection. This will continue
until either the client or the server decides that
the conversation is over, and one of them drops
the connection.
Rtp Encode: Not applicable in Hospitality
environments. Video H.273 encode related.
Enable Via Rport: Default is enabled/checked.
This checkbox enables or disables rport
parameter for the Via header field. The default
setting allows a client to request that the server
send the response back to the source IP address
and port from which the request originated.
However, in some environments it might be
desired to switch this parameter off.
Enable Session Timer: Default is unchecked. Not
applicable in Hospitality environments.
Enable PRACK: Default is unchecked/disabled.
SIP PRACK (Provisional Acknowledgement) is a
way to enable reliability for SIP 1xx messages like
180 ringing and 183 session in progress. PRACK
messages flow from calling party to called party.
PRACK reliability has been found to be important
in several cases, including interoperability
scenarios with the PSTN and Proxy servers with
SIP v1 RFC2543. The default is DISABLED.
Answer with Single Codec: Not applicable
in Hospitality environments. The default is
unchecked/disabled.
Long Contact: Not applicable in Hospitality
environments. The default is unchecked/disabled.
Auto TCP: Not Applicable in Hospitality
environments. The default is unchecked/disabled.
Auto TCP refers to TCP Auto-tuning. TCP tuning
techniques adjust the network congestion

12 www.telematrix.net 9600 SERIES VoIP USER GUIDE
avoidance parameters of TCP connections over
high-bandwidth, high-latency networks.
Click to Talk: Not applicable in Hospitality
environments. The default is unchecked/disabled.
3.5 Advance
3.5.1 DHCP SERVER
DHCP SERVER MANAGE PAGE
User may trace and modify DHCP server
information on this page.
DHCP Lease Table: Displays the IP-MAC
corresponding table that the server distributed.
Lease Table Name: Lease table name.
Start IP: The starting IP of the lease table or
DHCP Scope.
End IP: The ending IP of the lease table or DHCP
Scope. Any network device connecting to the
9600 Series phone’s LAN port can dynamically
obtain the IP range between the start IP and the
end IP.
Lease Time: DHCP server lease time defining
how long the IP address handed out to the
network device is valid.
Netmask: Subnet mask of the lease table.
Gateway: Default gateway of the lease table.
DNS: Default DNS (Domain Name Server) of the
lease table.
DNS Relay: Enables the Domain Name Server
relay function.
DHCP Lease Table: Shows the IP-MAC
corresponding table assigned by the DHCP
server.
Note: This setting won’t take effect unless you
save the configuration and reboot the device.
3.5.2 NAT CONFIGURATION
ADVANCE NETWORK ADDRESS TRANSLATION
(NAT) SETTING
Maximum of 10 items for TCP and UDP port
mapping.
IPSec ALG: Enable/Disable IPSec ALG.
FTP ALG: Enable/Disable FTP ALG.
PPTP ALG: Enable/Disable PPTP ALG.
Transfer Type: Transfer type using port mapping.
Outside Port: WAN port for port mapping.
Inside IP: LAN device IP for port mapping.
Inside Port: LAN device port for port mapping.
Click Add to add new port mapping item and
Delete to delete current port mapping item.
DMZ CONFIGURATION
The purpose of a DMZ is to add an additional
layer of security to an organization’s Local Area

9600 SERIES VoIP USER GUIDE www.telematrix.net 13
Network (LAN). An external attacker only has
access to equipment in the DMZ, rather than any
other part of the network. The name is derived
from the term “demilitarized zone,” an area
between nation states in which military action is
not permitted.
3.5.3 STUN CONFIGURATION
This page is used to set the private SIP server,
STUN server, and back up SIP server information.
STUN SERVER SETTINGS
STUN means Simple Traversal of UDP through
NATs (Network Address Translation). It is a
protocol used for assisting devices behind a NAT
firewall or router with their packet routing. Used
to penetrate through NAT, start by configuring
IP and port of STUN server (default is 3478) and
Enabling SIP Stun. This should enable routing
of SIP UDP packets from the phone through a
NAT firewall. STUN only supports three NAT
methodologies: FULL CONE, restricted, and port
restricted.
STUN Server Addr: Configures the STUN server
address.
STUN Server Port: Configures the STUN server
port. The default is 3478.
STUN Effect Time: STUN detects the NAT type
circle; unit: minute.
Local SIP Port: The SIP port of this phone.
Load: Load the choices of the SIP line.
Use STUN: The STUN setting that allows (enables)
or forbids use.
3.5.4 NET SERVICE
HTTP Port: Configures the Hyper Text Transfer
Port; the default HTTP port is 80. User may change
this port to enhance the system’s security (the
number must be between 1024 and 65000). For
example, if you were to change to port 34687, then
when this port is changed, you would use a generic
IP address of format http://xxx.xxx.xxx.xxx:34687/
to reconnect.
Telnet Port: Configures the Telnet transfer port;
the default is 23.
RTP Initial Port: Real-time Transport Protocol
initial port. RTP is the standard packet format for
delivering audio and video over IP networks.
RTP Port Quantity: Maximum number of
unpriveliged UDP ports to be used for delivering
the RTP packets; the default is 200.
Note: Settings on this page won’t take effect
unless you save and reboot the device.
If you need to change the Telnet port or HTTP
port, use a port greater than 1024, because ports
under 1024 are reserved ports.
3.5.5 FIREWALL CONFIGURATION
Firewall Settings Page: User may set up a firewall to
prevent unauthorized Internet users from accessing
private networks connected to the Internet (input
rule), or prevent unauthorized private network
devices from accessing the Internet.
Access List Supports Two Type Limits: The
input_access limit or output_access limit. Each
type supports 10 items maximum.

14 www.telematrix.net 9600 SERIES VoIP USER GUIDE
9600 Series firewall filter is the base WAN port. So
the source address or input destination address
should be the WAN port IP address.
FIREWALL CONFIGURATION
In_access Enable: Enables the in_access rule.
Out_access Enable: Enables the out_access rule.
Input/Output: Select rule type input rule or
output rule.
Deny/Permit: Select rule type deny rule or permit
rule.
Protocol Type: Protocol used in this rule: TCP/IP/
ICMP/UDP.
Port Range: Port range selections are more than,
less than, equal, or not equal.
Src Addr: Source address. It can be a single IP
address or a network address range.
Des Addr: Destination address. It can be an IP
address or a network address range.
Src Mask: Source address mask. Indicates the
sourceisdedicatedIP if it is set to 255.255.255.255.
Otherwise, this is the network ID.
Des Mask: Destination address mask. Indicates
the source is dedicated IP if it is set to
255.255.255.255. Otherwise, this is the network
ID.
3.5.6 VLAN CONFIGURATION/QOS
CONFIGURATION
The 9600 Series phones implement Virtual LANs
and Quality of Service (QoS) within this section
of the menu. The QoS is based on the 802.1p
protocol. The QoS is used to mark the network
communication priority in the data link/MAC sub-
layer. An 9600 Series phone will sort the packets
using QoS and send it to the destination.
VLAN Enable: If enabled the traffic over the WAN
port (and the bridged LAN port) will separate
voice, signaling, and data transmission. This
is an essential security feature in hospitality
environments to separate voice on one Virtual LAN
and guest data traffic on a second Virtual LAN.
VLAN ID Check Enable: VLAN ID is the
identification of the Virtual Local Area Networks.
DiffServ Enable: If enabled the VLAN service
indicates to use the DSCP mode (DiffServ Code
Point) to differentiate three layers of QoS (Quality
of Service).
802.1P Priority: QoS (Quality of Service) is based
on the 802.1p protocol. QoS is used to tag the
packets with a Priority number (0–7 with 7 being
highest priority and 0 being lowest). Usually
voice packets will be tagged in order to ensure
that voice quality will be preserved. This tagging
happens in the Layer 2 data link/MAC sub-layer.
A 9600 Series phone will sort the packets using
QoS and send them to the destination.
Voice VLAN ID: Is used for establishing a secure
separate Virtual LAN for Voice signaling and
traffic to the voice server. The value ranges are
0–4095. Default value is 256.

9600 SERIES VoIP USER GUIDE www.telematrix.net 15
IMPORTANT: Voice/Data VLAN differentiated IS
ALWAYS SET TO “Undifferentiated” in the drop down
menu.
DiffServ Value: The value range: 0x28,0x30,
0x38,0x48,0x50,0x58,0x68,0x70,0x78,0x88,0x90,0x
98,0xb8. (Default is 0xb8.) 0xb8 stands for best
fast transmission. 28–38 is for the transmission
priority of the first rank. 48–58 is for the
transmission priority of the second rank. 68–78
is for the transmission priority of the third rank.
88–98 is for the transmission priority of the fourth
rank.
Data 802.1P Priority: QoS (Quality of Service is
a 3-bit field called the Priority Code Point (PCP)
within an Ethernet frame header when using
VLAN tagged frames, as defined by IEEE 802.1Q.
It specifies a priority value of between 0 and 7
inclusive that can be used by QoS disciplines to
differentiate traffic. (0 is lowest priority traffic
and 7 is highest priority traffic.)
Data VLAN ID: Is used for establishing a secure
separate Virtual LAN for Guest Data traffic to the
Internet. The value ranges are 0–4095. Default
Value is 254.
3.5.7 DIGITAL MAP CONFIGURATION
The digital map is a set of rules to determine
when the user has finished dialing.
9600 Series phones support the following digital
map:
A digital map is based on rules judging when the
user stops dialing and when to send the string
of numbers to the server. 9600 Series phones
support the following digital map:
– End With “#”: Use # as the end of dialing.
– Fixed Length: When the length of the dialing
matches, the call will be sent.
– Timeout: Specify the timeout of the last digit
dialed. The call will be sent after the timeout.
[ ] represents the range of digits used. It can be
a range such as [1–4] or it can use commas such
as [1,3,5] or it can use a list such as [234].
xrepresents any one digit between 0–9.
Tn represents the last digit for a timeout. It is
necessary for n to represent the time from 0–9
seconds. Tn must be the last alpha and digit in
the entry. If Tn is not included in the entry, we use
T0 as default: which means the system will send
the number immediately if the number matches
the entry.
EXAMPLES:
8[2-8]xxxxx All numbers from 8200000 to
8899999 will be sent immediately.
955xx5 Six–digit numbers that begin with 9 will
be sent immediately.
10060Thenumber10060 will be sentimmediately.
22xxxxx T1 Seven-digit numbers that begin with
22 will be sent after one second.
39[3,9]xxxx Seven-digit numbers beginning with
393 or 399 will be sent immediately.
BEST PRACTICES: DIAL PLAN PATTERNS
Below are some examples of best practices.
These examples will help those in a hospitality
environment to set up a useable dial plan.
The Dial Plan (Digital Map) is a set of patterns.
As the user dials, as soon as the digits entered
match one of the patterns, dialing is considered
complete and the call is initiated.

16 www.telematrix.net 9600 SERIES VoIP USER GUIDE
ELEMENTS IN A DIAL PLAN PATTERN:
X Matches any dialed digit, #, or *
0–9, *, # Matches the digit
[<digits>] Matches any one of the digits
between brackets
, Play a secondary dial tone if the
patter up to this point has been
matched, e.g. “9,1xxxxxxxxx”
means play a dial tone after a 9 is
entered.
Tn Additional digits may be dialed, but
the pattern will be matched when
n seconds elapse with no further
dialing
IN THE U.S., A RECOMMENDED MINIMUM DIAL
PLAN INCLUDES:
Item1 Rule :0
Item2 Rule :911 #Emergency
Number
Item3 Rule :9911 #Emergency
Number
Item4 Rule :[2–7]xxx #as needed to cover
internal numbers
Item5 Rule :91xxxxxxxxxx #as needed to cover
external numbers
3.5.8 CALL SERVICE
The user can also configure Call Service options
such as a hotline, call forward, call transfer, call
waiting, 3-way conference call, auto-answer, etc.,
on this page.
Hot Line: Configures the hotline number. If this
option is set, 9600 Series immediately dials this
number when the handset is picked up, or the
speaker key is pressed, taking the phone off-
hook.
No Answer Time: The no answer/call forward
time setting. Default is 20 seconds before a call
forward.
P2P IP Prefix (Peer-to-Peer IP Prefix): Not
applicable for Hospitality environments. Sets the
Prefix for Peer-to-Peer IP calls. For example, if
you want to dial the number 192.168.1.119, you
define the P2P IP Prefix as “192.168.1.”. So you
dial only 119 to reach the number 192.168.1.119.
Default is “.”. If there is no “.” set, the result
disables the dialing IP.
Auto Answer: Enable/disable the auto-answer
function.
Do Not Disturb: DND (Do Not Disturb) enables
this option to refuse all calls.
Ban Outgoing: Enabling this bans outgoing calls.
Enable Call Transfer: This is used in business
sets to FWD (Forward) or transfer a call. It is not
enabled in hospitality sets.
Enable Call Waiting: Enable/disable the call
waiting option. (It is also necessary to disable Call
Waiting when enabling Call Forwarding under
VOIP -> SIP Configuration -> Advanced Set.)
Enable Three Way Call: Default is enabled,
allowing for conference calling.
Accept Any Call: Default is enabled. If this option
is disabled, the 9600 Series phone refuses the
incoming call when the called number is different
from 9600 Series phone number.
Black List: Any incoming call from these phone
numbers will be refused.
Limit List: Any outgoing calls using these phone
numbers will be refused.

9600 SERIES VoIP USER GUIDE www.telematrix.net 17
3.5.9 MEMORY KEY PROGRAMMING
This page layout shows the phone numbers used
by the speed dial keys. There are several special
functions that can be programmed into the
memory keys, such as Transfer, Transfer-Silent,
and Call-Park/Retrieve.
3.5.9.1 MEMORY KEY SPECIAL
PROGRAMMINGTRANSFER, TRANSFER
SILENT, AND 1SECOND PAUSE
Transfer occurs when there is an active/live call
in progress. If no call is active, the ‘T’ is ignored,
and the memory key will just call the programmed
number (1107). In the settings below, Memory
1(T1107) will transfer to extension 1107 when
pressed. The user will hear the DTMF tones as
they are transferred to 1107.
In the settings above, Memory 2 (TS1107) will
transfer “silently” to extension 1107. ‘Silent’
means the user will not hear the DTMF tones.
In the settings below in Memory 3, the transfer
to 1107 will occur, after the connection is
established, a pause will happen then digits are
sent. P equals a 1-second pause, so PPP equals
a 3-second pause, then the digits 12345 are sent.
3.5.9.2 CALLPARK/RETRIEVE
Call-Park/Retrieve allows the phone’s user to
send a call to a ‘Park’ location (setup within the
PBX), where another user may then ‘Retrieve’ the
call from a different phone.
It is programmed as follows in two steps:
1. Under SIP Config -> Advanced Set you will
find Park Mode. Default is Off, and Park 1
is enabled or On.
2. Under Advanced -> Memory Key, program
the Memory Key HdActive to Transfer
Silent the call to the Park Location (70 in
the example below)—for example, the code
used would then be TS70.
Also program Memory Key HdIdle to
Retrieve from the Parked Location, in
the above case TS71 is used. The Park
and Retrieve numbers (70 and 71) are
arbitrary, and subject to the programmer
of the PBX. They are used here as an
example only.

18 www.telematrix.net 9600 SERIES VoIP USER GUIDE
3.5.10 MMI FILTER
The MMI filter is used limit access to the 9600
Series phone. When an MMI filter is enabled, only
the IP addresses within the start IP and end IP
can access that 9600 Series phone.
3.5.11 DSP CONFIGURATION/AUDIO
SETTINGS
CODEC (First, Second, Third, and Fourth): Select
the preferred CODEC. Supports uLAW, aLAW,
G729, and G723 The CODEC (Coder/Decoder)
compression algorithms are negotiated with
the IP/PBX server, and negotiation attempts
will happen in the order seen here. The First
CODEC will have priority over the others listed in
descending order when attempting to negotiate
recognized compression algorithms with the
server.
Default Ring Type: This is the alerting “Ring” tone
presented to the user when the phone is ringing.
Handdown Time: Handset down detect time. The
amount of time before the handset goes on-hook.
Input Volume: Handset in volume (receiver).
Output Volume: Handset out volume (speaker).
Handfree Volume: The speaker phone volume.
Ring Volume: The volume of the alerting ring as
heard by the called party.
G729 Payload Length: G729 payload length.
G.729 is an audio data compression algorithm for
voice that compresses digital voice in packets of
10 milliseconds duration. It is officially described
as Coding of speech at 8 kbit/s. The payload is
the user data being transmitted, and the length
is measured in milliseconds.
Signal Standard: Signal standard for different
areas—this refers to the alerting ring tone that
the calling party hears (ringing in their ear) as
they call another party.
VAD: Enable/disable the VAD (Voice Activity
Detection) option—VAD can facilitate speech
processing, and can also be used to deactivate
some processes during non-speech section
of an audio session. It can avoid unnecessary
coding/transmission of silence packets in Voice
over Internet Protocol applications, saving on
computation and on network bandwidth.
3.6 Configuration Management
Save Configuration: Saves the current settings.
Backup Configuration: Backup the configuration
file by using the right key of mouse to click on
save target as. A save window appears. Type the
configuration file name in the File name area.
(The file type is a text file.)
Clear Configuration: Restores to the default
settings.

9600 SERIES VoIP USER GUIDE www.telematrix.net 19
Update Configuration: Update the current
configuration through configuration files.
Note: Clearing the configuration in admin mode
restores all settings to factory default. Clearing
the configuration in guest modem restores
all settings to factory default except SIP and
advanced SIP.
3.7 Update Firmware
3.7.1 UPDATE CONFIGURATION
Web Update: Updates the application or
configuration files of the phone. The telephone’s
firmware is in a .z format and the configuration
files are in a .txt format.
Click the “Browse” button (left of Update) to
open the firmware (.z) file or the configuration
file xxx.3300IP.txt), then click on the “Update”
button. After the upgrade, the 9600 Series phone
will automatically restart.
FTPUpdate:Uploadordownloadtheconfiguration
file with an FTP or TFTP server. Or download
firmware from an FTP or TFTP server. Back up
the configuration file to your FTP/TFTP server.
The configuration file uses a .txt extension.
The “Type” includes two parts: a configuration
file export and a configuration file import.
Configuration File Export: Exports the
configuration file.
Configuration File Import: Imports the
configuration file.
The 9600 Series phone supports FTP and TFTP
auto updating. The gateway will automatically
obtain the configuration file from your updated
server if it is configured. To obtain the original
configuration file, you can use the FTP/TFTP back
up as described above. Put the configuration file
in the root directory of the updated server when
finished editing.
3.7.2 AUTOPROVISION FIRMWARE
UPDATE
Current Config Version: The system displays the
current version number.
Server Address: The FTP/TFTP server address.
Username: The FTP server username.
Password: The FTP server password.
Config File Name: The name of the configuration
file.
Config Encrypt Key: The encryption key of the
confirmation file.
Protocol Type: The protocol type used for
upgrading.
Update Interval Time: The interval time that the
terminals search for a new configuration file.
Update Mode: The auto provision mode. Disable:
no automatic update. Update after reboot:
automatically updates after a reboot. Update
at time interval: automatically updates after a
certain time.
Configuration file version is found in the top
section of the .txt file in the <<VOIP CONFIG
FILE>> Version 1.0007 and <GLOBAL CONFIG
MODULE> ConfFile Version.

20 www.telematrix.net 9600 SERIES VoIP USER GUIDE
For instance:
Gateway original version is:
<<VOIP CONFIG FILE>>Version: 1.0000
<GLOBAL CONFIG MODULE> ConfFile Version: 6
User may edit the configure file version to:
<<VOIP CONFIG FILE>>Version: 1.0007
<GLOBAL CONFIG MODULE> ConfFile Version: 7
3.8 System Manage
3.8.1 ACCOUNT MANAGE
Set the Web access account or keypad password
for the 9600 Series phone.
3.8.2 SYSLOG CONFIGURATION
Sets the system log.
Server IP: Sets the Syslog server address.
Server Port: Sets the Syslog server port.
MGR Log Level: Sets the MGR log level.
SIP Log Level: Sets the SIP log level.
IAX2 Log Level: Sets the IAX2 log level.
Enable Syslog: Turns the system log information
capture on. This information is highly technical
and we recommend using the free software
Wireshark for capturing network data packets
instead of Syslog. Warning: if the power is cycled
on the phone, Syslog is set back to its default
“off” state.
Click “Apply” after setting this up.
3.8.3 PHONE BOOK
Cetis VoIP phones have a standard “base”
firmware that is used across several models. Not
all of the models have the same functionality, but
the firmware may still show and be present in
the User Interface (UI). Some functions may be
inappropriate for hospitality environments, or not
show up in a phone without a screen, but useful
in commercial applications or display sets. Some
of those examples are below.
Phone Book is not used in Hospitality
environments, but remains in the universal
firmware set for commercial IP phones.
3.8.4 TIME SETVIA SIMPLE NETWORK
TIME PROTOCOL (SNTP)
This page configures setting the time on the
phone.